Medical Billing, Receptionist Vs Patient Service Representative

The differences between medical billings, receptionist and patient service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a medical billing, receptionist, becoming a patient service representative takes usually requires 2-4 years. Additionally, a medical billing, receptionist has an average salary of $34,622, which is higher than the $32,476 average annual salary of a patient service representative.

The top three skills for a medical billing, receptionist include patients, medical billing and data entry. The most important skills for a patient service representative are patients, customer service, and excellent interpersonal.

Medical billing, receptionist vs patient service representative overview

	Medical Billing, Receptionist	Patient Service Representative
Yearly Salary	$34,622	$32,476
Hourly rate	$16.65	$15.61
Growth Rate	-3%	-4%
Number Of Jobs	115,714	165,920
Job Satisfaction	-	-
Most Common Degree	Associate Degree, 26%	Bachelor's Degree, 32%
Average Age	46	40
Years Of Experience	2	4

What does a Medical Billing, Receptionist do?

A medical billing receptionist serves as the main point of contact in a hospital. Their responsibilities revolve around greeting patients and attending to their needs, gathering and maintaining records, and checking-in patients. They also have administrative support tasks such as answering calls and responding to inquiries, arranging appointments and schedules, producing reports, keeping documentation, and handling billing processes, including insurance. Moreover, a medical billing receptionist must be alert and proactive as the conditions in a hospital can be very unpredictable.

What does a patient service representative do?

A Patient Service Representative is responsible for coordinating with patients, ensuring accuracy and satisfaction at all times. The duties of a Patient Service Representative revolves around greeting and responding to patients, offering assistance in documentation, gathering and maintaining their personal information, and even communicating with the family or guardian. They also have to collect payments and process insurance details, obtain medical history, and even keep the patients updated in various aspects. Aside from this, it is crucial for a Representative coordinate with supervisors or personnel in-charge at all times.

Medical billing, receptionist vs patient service representative salary

Medical billings, receptionist and patient service representatives have different pay scales, as shown below.

	Medical Billing, Receptionist	Patient Service Representative
Average Salary	$34,622	$32,476
Salary Range	Between $28,000 And $41,000	Between $27,000 And $38,000
Highest Paying City	Boston, MA	Seattle, WA
Highest Paying State	Massachusetts	Vermont
Best Paying Company	University of California, Berkeley	University of California, Berkeley
Best Paying Industry	Technology	Health Care

Differences between medical billing, receptionist and patient service representative education

There are a few differences between a medical billing, receptionist and a patient service representative in terms of educational background:

	Medical Billing, Receptionist	Patient Service Representative
Most Common Degree	Associate Degree, 26%	Bachelor's Degree, 32%
Most Common Major	Health Care Administration	Business
Most Common College	Stanford University	University of Pennsylvania

Medical billing, receptionist vs patient service representative demographics

Here are the differences between medical billings, receptionist' and patient service representatives' demographics:

	Medical Billing, Receptionist	Patient Service Representative
Average Age	46	40
Gender Ratio	Male, 9.5% Female, 90.5%	Male, 11.9% Female, 88.1%
Race Ratio	Black or African American, 9.9% Unknown, 4.3% Hispanic or Latino, 21.9% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.8%	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 21.5% Asian, 6.3% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between medical billing, receptionist and patient service representative duties and responsibilities

Medical Billing, Receptionist Example Responsibilities.

Accept and process healthcare claims and confidential medical records; verify patient eligibility and manage the Medicare and Medicaid billing process.
Revise CPT codes and ICD-10 codes before submitting to insurance for chiropractic services and durable medical equipment.
Review and research ICD-9 and CPT codes that are denied by payers, and contact physician offices to assist with correction.
Submit secondary insurance claims with primary insurance EOB.
Facilitate medical billing and coding by interfacing with insurance companies and patients to ensure proper billing procedures.
Discuss physicians' choice of E/M level when in question.

Patient Service Representative Example Responsibilities.

Manage the daily release of charges to A/R.
Adhere with all state and federal regulations such as EMTALA and HIPPA requirements and appropriately collect co-payments and deductibles from patients.
Provide caring and compassion to elderly and developmentally disable patients.
Demonstrate respect, compassion and confidentiality for patients and family members.
Provide professional and accurate service to schedule patient appointments, check-in and verify insurance eligibility.
Provide quality customer service to patients and observe all protocols regarding HIPPA regulations to ensure patient confidentiality.

Medical billing, receptionist vs patient service representative skills

Common Medical Billing, Receptionist Skills

Patients, 21%
Medical Billing, 7%
Data Entry, 5%
Customer Service, 5%
CPT, 4%
Medicaid, 4%

Common Patient Service Representative Skills

Patients, 20%
Customer Service, 12%
Excellent Interpersonal, 7%
Check-In, 7%
Patient Service, 6%
Excellent Organizational, 6%

Medical Billing, Receptionist vs. Similar Jobs

Medical Billing, Receptionist Related Careers

Medical Billing, Receptionist Related Jobs

What Similar Roles Do

Zippia Careers
Office and Administrative Industry
Medical Billing, Receptionist
Medical Billing, Receptionist vs Patient Service Representative

Updated January 8, 2025

Browse office and administrative jobs