Member Services Coordinator resume examples for 2025
Build a better Member Services Coordinator resume with Zippi, your AI resume builder robot.
All resume examples
How to write a member services coordinator resume
Craft a resume summary statement
Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in member services coordinator-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
These four steps should give you a strong elevator pitch and land you some member services coordinator interviews.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:
- You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
- Include as many relevant hard skills and soft skills as possible from the listing.
- Use the most up to date and accurate terms. Don't forget to be specific.
Here are example skills to include in your “Area of Expertise” on a member services coordinator resume:
- Phone Calls
- Customer Service
- Member Service
- Data Entry
- Member Database
- Front Desk
- Medicaid
- Member Relations
- CMS
- Financial Transactions
- Outbound Calls
- Member Inquiries
- Event Planning
- Member Satisfaction
- HIPAA
- Member Communications
- Telephone Calls
- Member Events
- Membership Sales
- POS
- Telephone Inquiries
- Email Inquiries
- Medicare Advantage
- AAA
- Scheduling Appointments
- Inbound Calls
- Member Retention
- PowerPoint
- Administrative Tasks
- HMO
You can let Zippi customize your resume.
How to structure your work experience
Your work experience should be structured:
- With your most recent roles first, followed by earlier roles in reverse chronological order.
- Job title, along with company name and location on the left.
- Put the corresponding dates of employment on the left side.
- Keep only relevant jobs on your work experience.
How to write member services coordinator experience bullet points
Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
Here are effective examples from member services coordinator resumes:
Work History Example #1
Member Services Coordinator
UnitedHealth Group
- Assisted members in understanding Privacy Policies and Federally Mandated HIPAA regulations.
- Researched drug/supply pricing and reimbursement rates along with proper coding procedures.
- Helped implement changes in handling patient information per the Health Insurance Portability and Accountability Act (HIPAA).
- Reviewed departmental policy and procedures to ensure all hospital charges were being captured accurately.
- Coordinated the pilot of an advanced communication device that is currently utilized in two Cleveland Clinic Ambulatory Surgery Centers.
Work History Example #2
Head Coordinator
CME Group
- Supervised tissue recovery staff as well as developed and implemented policies and procedures.
- Provided consistent communication to the Business utilizing status updates to manage expectations.
- Designed customized PowerPoint marketing material for both prospective and existing client presentations addressing investment philosophy, investment strategy and portfolio analysis.
- Installed Windows XP & Vista workstation operating system and configured for TCP/IP network, including DHCP, WINS and DNS settings.
- Instructed participants in defensive Driving Class, Instructed participants in American Heart Association First Aid and CPR classes.
Work History Example #3
Member Services Coordinator
Walgreen Co
- Designated to train and develop new replenishment buyers and basic department coordinators.
- Provided support to other coordinators when a problem occurred.
- Assisted in new documentation writing and reviewing for Agfa photo equipment troubleshooting.
- Assisted employees with over the phone troubleshooting via problem identifications and analysis.
- Maximized sales/profitability by maintaining proper inventory controls, facilitating inventory transactions and maintaining compliance standards for shrink control.
Work History Example #4
Member Services Coordinator
Macy's
- Served as a liaison responsible for communication with upper management and corporate executives
- Prepared and organized documentation of QA data and ensured accuracy before product went live.
- Resolved security officer related complaints and administered payroll to officers through accounting processes.
- Promoted free health services at Sam's Club on radio and television interviews.
You can let Zippi customize your resume.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from member services coordinator resumes:
Associate's Degree In Business
Pennsylvania State University, Main, PA
2012 - 2014
Highlight your member services coordinator certifications on your resume
Certifications can be a crucial part of your resume. Many jobs have required certifications.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
Here are some of the best certifications to have on member services coordinator resumes:
- Certified Professional - Human Resource (IPMA-CP)