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Night Auditor Vs Guest Relations Representative

The differences between night auditors and guest relations representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a night auditor has an average salary of $31,498, which is higher than the $28,790 average annual salary of a guest relations representative.

The top three skills for a night auditor include reservations, check-in and guest service. The most important skills for a guest relations representative are guest relations, customer service, and reservations.

Night auditor vs guest relations representative overview

Night AuditorGuest Relations Representative
Yearly Salary$31,498$28,790
Hourly rate$15.14$13.84
Growth Rate--
Number Of Jobs29,34135,239
Job Satisfaction--
Most Common DegreeBachelor's Degree, 37%Bachelor's Degree, 55%
Average Age3737
Years Of Experience--

What does a Night Auditor do?

A Night Auditor is responsible for handling late-night front-desk operations, mostly at hotels or other lodging establishments. Among the primary duties involve greeting guests and handling check-in and check-outs, responding to reservations, process and collect payments, preparing reports and necessary documentation, and attending to the guests' inquiries, requests, and concerns. Furthermore, Night Auditors must also coordinate with day-shift workers to be aware of the daily reports, and as well as oversee the entire establishment's operation to ensure the guest's welfare.

What does a guest relations representative do?

Guest relations representatives are professionals who are responsible for providing excellent customer service to customers of a hotel or other establishment. These representatives are required to assist the front office manager in mentoring and developing front office associates by contributing valuable feedback and suggestions for improvement. They must provide general hospitality services for VIP guests by arranging transportation as well as special accommodations. Guest relations representatives must also maintain the cleanliness of guest rooms while delivering housekeeping amenities to the rooms.

Night auditor vs guest relations representative salary

Night auditors and guest relations representatives have different pay scales, as shown below.

Night AuditorGuest Relations Representative
Average Salary$31,498$28,790
Salary RangeBetween $25,000 And $38,000Between $22,000 And $36,000
Highest Paying CitySeattle, WA-
Highest Paying StateWashington-
Best Paying CompanyEndicott College-
Best Paying IndustryReal Estate-

Differences between night auditor and guest relations representative education

There are a few differences between a night auditor and a guest relations representative in terms of educational background:

Night AuditorGuest Relations Representative
Most Common DegreeBachelor's Degree, 37%Bachelor's Degree, 55%
Most Common MajorBusinessBusiness
Most Common College--

Night auditor vs guest relations representative demographics

Here are the differences between night auditors' and guest relations representatives' demographics:

Night AuditorGuest Relations Representative
Average Age3737
Gender RatioMale, 45.5% Female, 54.5%Male, 38.1% Female, 61.9%
Race RatioBlack or African American, 10.5% Unknown, 6.8% Hispanic or Latino, 17.8% Asian, 9.8% White, 53.7% American Indian and Alaska Native, 1.4%Black or African American, 9.9% Unknown, 6.8% Hispanic or Latino, 20.4% Asian, 9.9% White, 51.6% American Indian and Alaska Native, 1.5%
LGBT Percentage13%13%

Differences between night auditor and guest relations representative duties and responsibilities

Night Auditor Example Responsibilities.

  • Manage customer experience by conducting check-in/out, reservations, and neutralize customer complaints.
  • Provide exceptional customer service on a daily basis and utilize customer service skills and basic GSR duties.
  • Validate the VIP hospitality folio.
  • Organize the booking for guests as to not over book rooms.
  • Review and reconcile cash and credit tips for all eligible employees which assure accurate payouts when payroll are due.
  • Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
  • Show More

Guest Relations Representative Example Responsibilities.

  • Manage Facebook and patient communication programs.
  • Operate POS register system to ring guests' food and beverage purchases.
  • Register patients into hospital systems and increase awareness of available programs.
  • Stimulate inpatient hospital satisfaction through personal interaction, service, and rounding with patients.
  • Book daily phone and in-person reservations; download all other reservations from GuestBridge reservations system.
  • Operate POS register and complete transactions according to company procedures and policies and ensuring accuracy.
  • Show More

Night auditor vs guest relations representative skills

Common Night Auditor Skills
  • Reservations, 18%
  • Check-In, 11%
  • Guest Service, 9%
  • Customer Service, 7%
  • Guest Satisfaction, 6%
  • Cash Handling, 4%
Common Guest Relations Representative Skills
  • Guest Relations, 20%
  • Customer Service, 16%
  • Reservations, 14%
  • Patients, 12%
  • Front Desk, 6%
  • VIP, 2%

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