What does a Night Auditor do?
A Night Auditor is responsible for handling late-night front-desk operations, mostly at hotels or other lodging establishments. Among the primary duties involve greeting guests and handling check-in and check-outs, responding to reservations, process and collect payments, preparing reports and necessary documentation, and attending to the guests' inquiries, requests, and concerns. Furthermore, Night Auditors must also coordinate with day-shift workers to be aware of the daily reports, and as well as oversee the entire establishment's operation to ensure the guest's welfare.
Night auditor responsibilities
Here are examples of responsibilities from real night auditor resumes:
- Manage customer experience by conducting check-in/out, reservations, and neutralize customer complaints.
- Provide exceptional customer service on a daily basis and utilize customer service skills and basic GSR duties.
- Validate the VIP hospitality folio.
- Organize the booking for guests as to not over book rooms.
- Review and reconcile cash and credit tips for all eligible employees which assure accurate payouts when payroll are due.
- Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
- Perform the duties and responsibilities of a GSR, front desk clerk who assist guest with any basic needs.
- Process cash, check, gift card, credit card, and debit card transactions using a proprietary POS system.
- Review incoming reservations and assuring the correct information has been enter and charge.
- Support guests with reservation requirements through in-depth communication and preparation of check-in materials.
- Operate computerized POS cash register and inventory management system including accurate entry of sales information.
- Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.
- Roll the LMS system for close day.
- Produce accurate and timely reports and correctly handle all cash transactions -Provide relief support to the hotel PBX operator during shift.
- Generate daily reports from the LMS system and reconcile relevant supporting documentation and settlements.
Night auditor skills and personality traits
We calculated that 18% of Night Auditors are proficient in Reservations, Check-In, and Guest Service. They’re also known for soft skills such as Integrity, Organizational skills, and Communication skills.
We break down the percentage of Night Auditors that have these skills listed on their resume here:
- Reservations, 18%
Reviewed incoming reservations and assuring the correct information has been entered and charged.
- Check-In, 11%
Supported guests with reservation requirements through in-depth communication and preparation of check-in materials.
- Guest Service, 9%
Performed guest services responsibilities specially generated at night time and assumed position of manager on duty.
- Customer Service, 7%
Provided customer services for restaurant recommendations, resolved guest challenges, answered all guest inquiries, maintained all registration information.
- Guest Satisfaction, 6%
Provided customer service *Supported team members and team goals * Print Management Reports *Collected and analyzed data *Ensured guest satisfaction
- Cash Handling, 4%
Run Night Audit to Move into following Business DayCash HandlingCheck-In/Check-Out GuestBreakfast Assist
"reservations," "check-in," and "guest service" are among the most common skills that night auditors use at work. You can find even more night auditor responsibilities below, including:
Integrity. One of the key soft skills for a night auditor to have is integrity. You can see how this relates to what night auditors do because "information clerks, particularly human resources assistants, have access to confidential information." Additionally, a night auditor resume shows how night auditors use integrity: "entrusted to make independent and quick decisions to ensure guest satisfaction. "
Organizational skills. Another essential skill to perform night auditor duties is organizational skills. Night auditors responsibilities require that "information clerks must be able to retrieve files and other important information quickly and efficiently." Night auditors also use organizational skills in their role according to a real resume snippet: "used leadership and organizational skills to manage staff and resolve guest issues in all areas of hotel operation. "
Communication skills. Another skill that relates to the job responsibilities of night auditors is communication skills. This skill is critical to many everyday night auditor duties, as "information clerks must be able to explain policies and procedures clearly to customers and the public." This example from a resume shows how this skill is used: "act as manager on duty and follow the prescribed mod procedures on communication, emergency procedures and guest satisfaction. "
Interpersonal skills. For certain night auditor responsibilities to be completed, the job requires competence in "interpersonal skills." The day-to-day duties of a night auditor rely on this skill, as "information clerks who work with the public and customers must understand and communicate information effectively to establish positive relationships." For example, this snippet was taken directly from a resume about how this skill applies to what night auditors do: "demonstrated excellent guest service interactions, good organizational and interpersonal skills. "
The three companies that hire the most night auditors are:
- Aimbridge Hospitality629 night auditors jobs
- Highgate Hotels215 night auditors jobs
- Hersha Hospitality108 night auditors jobs
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Compare different night auditors
Night auditor vs. Housekeeper/front desk
A front desk representative is responsible for welcoming guests, processing their reservations, and responding to their inquiries and concerns. Front desk representatives perform various administrative and clerical duties as needed, ensuring customer satisfaction to generate revenues and increase profitability, as well as keeping the company's good reputation for clients' loyalty. They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department. A front desk representative must have excellent customer service and organizational skills to handle different visiting purposes of the guests.
These skill sets are where the common ground ends though. The responsibilities of a night auditor are more likely to require skills like "check-in," "guest service," "cash handling," and "keep management." On the other hand, a job as a housekeeper/front desk requires skills like "front desk," "fold laundry," "clean bathrooms," and "hotel rooms." As you can see, what employees do in each career varies considerably.
Housekeeper/front desks tend to reach similar levels of education than night auditors. In fact, housekeeper/front desks are 2.5% less likely to graduate with a Master's Degree and 0.2% less likely to have a Doctoral Degree.Night auditor vs. Front desk representative
The desk clerk or general office clerk is an employee who works with little supervision from the manager. The duties and responsibilities of desk clerks vary depending on the industry they belong to. These may include but are not limited to answering phone calls, electronic correspondence, filing paperwork, taking and maintaining inventory levels, and setting calendars and schedules. They are expected to always offer excellent customer service. In hotels, they check-in and check-out their guests.
Each career also uses different skills, according to real night auditor resumes. While night auditor responsibilities can utilize skills like "check-in," "keep management," "check guests," and "hotel operations," front desk representatives use skills like "patients," "math," "booking," and "cleanliness."
On average, front desk representatives earn a lower salary than night auditors. Some industries support higher salaries in each profession. Interestingly enough, front desk representatives earn the most pay in the retail industry with an average salary of $30,416. Whereas night auditors have higher pay in the real estate industry, with an average salary of $31,410.In general, front desk representatives achieve similar levels of education than night auditors. They're 1.4% less likely to obtain a Master's Degree while being 0.2% less likely to earn a Doctoral Degree.Night auditor vs. Desk clerk
Guest relations representatives are professionals who are responsible for providing excellent customer service to customers of a hotel or other establishment. These representatives are required to assist the front office manager in mentoring and developing front office associates by contributing valuable feedback and suggestions for improvement. They must provide general hospitality services for VIP guests by arranging transportation as well as special accommodations. Guest relations representatives must also maintain the cleanliness of guest rooms while delivering housekeeping amenities to the rooms.
The required skills of the two careers differ considerably. For example, night auditors are more likely to have skills like "check-in," "guest service," "guest satisfaction," and "cash handling." But a desk clerk is more likely to have skills like "front desk," "direct calls," "incident reports," and "service desk."
Desk clerks earn the highest salary when working in the manufacturing industry, where they receive an average salary of $31,643. Comparatively, night auditors have the highest earning potential in the real estate industry, with an average salary of $31,410.Most desk clerks achieve a similar degree level compared to night auditors. For example, they're 1.4% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Night auditor vs. Guest relations representative
Even though a few skill sets overlap between night auditors and guest relations representatives, there are some differences that are important to note. For one, a night auditor might have more use for skills like "check-in," "cash handling," "keep management," and "check guests." Meanwhile, some responsibilities of guest relations representatives require skills like "patients," "front desk," "vip," and "conflict resolution. "
The average resume of guest relations representatives showed that they earn similar levels of education compared to night auditors. So much so that theyacirc;euro;trade;re 0.5% more likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.1%.Types of night auditor
Updated January 8, 2025
