What does an Order Entry Specialist do?
An order entry specialist is an individual who performs high-volume data entry to deliver precise and timely work orders to the production staff. Order entry specialists must provide customers with worldwide logistics services through the domestic and international movement of their goods. They provide outstanding customer service by maintaining pricing, stock transfer, and backorder reports from manufacturers to dealers. Order entry specialists must also resolve complaints and handle troubleshooting issues more accurately and professionally while handling multiple tasks effectively.
Order entry specialist responsibilities
Here are examples of responsibilities from real order entry specialist resumes:
- Manage escalations and expedites process in support of shorten interval requests.
- Stock shelves, bag groceries, and gather carts while meeting customer needs.
- Pull, pack and ship LTL's.
- Send corporate orders invoicing through EDI system.
- Verify tally sheets and work with LTL shipments.
- Order doors, windows, moldings and hardware.
- Utilize upselling techniques to provide customers with best products.
- Calculate totals and send customer copy of invoice via EDI.
- Bag groceries when request and help customers out to their car.
- Create part numbers and product structures in PDM and ERP system.
- Scan orders and providing catalogs with every order along with their invoice
- Update patient profiles regarding health conditions, allergies, and new medications.
- Analyze data to identify and troubleshoot delay shipments to reduce order backlog.
- Update product serial numbers and maintenance contract end dates into CRM database.
- Create EDI orders, manual orders, rate bills before the invoice process.
Order entry specialist skills and personality traits
We calculated that 28% of Order Entry Specialists are proficient in Data Entry, Customer Service, and Purchase Orders. They’re also known for soft skills such as Communication skills, Integrity, and Interpersonal skills.
We break down the percentage of Order Entry Specialists that have these skills listed on their resume here:
- Data Entry, 28%
Provided persistent and continuous customer service and performed domestic and international account data entry.
- Customer Service, 13%
Created customer billing accounts* Set up monthly billing for specific products Microsoft offered* Provided customer service for customer (reconciliation/credit requests/inquiries)
- Purchase Orders, 11%
Verified customers purchase order match company pricing and enter any sale or promotion entered correctly.
- Customer Orders, 8%
Prioritize orders for processing * Customize and change orders following detailed specifications * Process and prepare customer orders for production
- Order Entry, 6%
Achieved required accuracy levels for order entry by entering and verifying correct information, leading to increased profits.
- Computer System, 3%
Input advertising reservations into computer system for all Sun Sentinel and Forum publications.
"data entry," "customer service," and "purchase orders" are among the most common skills that order entry specialists use at work. You can find even more order entry specialist responsibilities below, including:
Communication skills. The most essential soft skill for an order entry specialist to carry out their responsibilities is communication skills. This skill is important for the role because "information clerks must be able to explain policies and procedures clearly to customers and the public." Additionally, an order entry specialist resume shows how their duties depend on communication skills: "provided customer service by communicating accurate information to customers regarding their charter communications account. "
Integrity. Another essential skill to perform order entry specialist duties is integrity. Order entry specialists responsibilities require that "information clerks, particularly human resources assistants, have access to confidential information." Order entry specialists also use integrity in their role according to a real resume snippet: "reviewed sales orders for document integrity, data accuracy, and process completion. "
Interpersonal skills. order entry specialists are also known for interpersonal skills, which are critical to their duties. You can see how this skill relates to order entry specialist responsibilities, because "information clerks who work with the public and customers must understand and communicate information effectively to establish positive relationships." An order entry specialist resume example shows how interpersonal skills is used in the workplace: "used interpersonal skills in a high intensity sales environment customer service customer care"
Organizational skills. A big part of what order entry specialists do relies on "organizational skills." You can see how essential it is to order entry specialist responsibilities because "information clerks must be able to retrieve files and other important information quickly and efficiently." Here's an example of how this skill is used from a resume that represents typical order entry specialist tasks: "possess strong communication, customer service and organizational skills. "
The three companies that hire the most order entry specialists are:
- Gemini Legal
108 order entry specialists jobs
- Boise Cascade4 order entry specialists jobs
- Robert Half3 order entry specialists jobs
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Compare different order entry specialists
Order entry specialist vs. Data clerk
A data clerk is responsible for performing administrative support tasks, mainly focusing on data-entry. Their responsibilities typically include updating databases, maintaining records on spreadsheets and other documents, preparing and processing files, creating and organizing reports, coordinating with different departments to gather or disseminate data, and performing research and analysis. They may also handle calls and correspondence, monitor schedules and office supply inventory, and complete support tasks for staff as necessary. Furthermore, as a data clerk, it is essential to maintain an active communication line with teams and adhere to the company's data security policies and regulations.
There are some key differences in the responsibilities of each position. For example, order entry specialist responsibilities require skills like "customer service," "customer orders," "order entry," and "logistics." Meanwhile a typical data clerk has skills in areas such as "database systems," "computer entry," "office equipment," and "hr." This difference in skills reveals the differences in what each career does.
Data clerks really shine in the manufacturing industry with an average salary of $35,533. Comparatively, order entry specialists tend to make the most money in the technology industry with an average salary of $36,459.On average, data clerks reach similar levels of education than order entry specialists. Data clerks are 0.2% more likely to earn a Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.Order entry specialist vs. Data entry clerk
Data entry clerks are employees who work on the proper documentation of the data sets within the organization. They are responsible for copying in or typing in items from a source to the company database. In doing so, they provide and validate essential information to the organization. Data entry clerks are expected to assess the data and ensure that they are correct before logging them into the company database. They are required to have good attention to detail, to be able to type swiftly and accurately, and to be able to work with minimal supervision.
In addition to the difference in salary, there are some other key differences worth noting. For example, order entry specialist responsibilities are more likely to require skills like "purchase orders," "order entry," "logistics," and "erp." Meanwhile, a data entry clerk has duties that require skills in areas such as "word processing," "wpm," "office equipment," and "payroll." These differences highlight just how different the day-to-day in each role looks.
On average, data entry clerks earn a lower salary than order entry specialists. Some industries support higher salaries in each profession. Interestingly enough, data entry clerks earn the most pay in the finance industry with an average salary of $32,306. Whereas order entry specialists have higher pay in the technology industry, with an average salary of $36,459.data entry clerks earn similar levels of education than order entry specialists in general. They're 0.9% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Order entry specialist vs. Order clerk
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an order entry specialist is likely to be skilled in "erp," "inbound calls," "order management," and "edi," while a typical order clerk is skilled in "pallet jack," "inventory control," "order processing," and "pos."
Order clerks earn the highest salary when working in the technology industry, where they receive an average salary of $34,379. Comparatively, order entry specialists have the highest earning potential in the technology industry, with an average salary of $36,459.order clerks typically earn similar educational levels compared to order entry specialists. Specifically, they're 1.4% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Order entry specialist vs. Order taker
Even though a few skill sets overlap between order entry specialists and order takers, there are some differences that are important to note. For one, an order entry specialist might have more use for skills like "data entry," "purchase orders," "order entry," and "logistics." Meanwhile, some responsibilities of order takers require skills like "wine," "cleanliness," "guest satisfaction," and "pos. "
The telecommunication industry tends to pay the highest salaries for order takers, with average annual pay of $29,583. Comparatively, the highest order entry specialist annual salary comes from the technology industry.In general, order takers hold similar degree levels compared to order entry specialists. Order takers are 1.2% less likely to earn their Master's Degree and 0.3% less likely to graduate with a Doctoral Degree.Types of order entry specialist
Updated January 8, 2025
