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  • Customer Care Resolution Associate

    3 Day Blinds 4.7company rating

    Remote Reader Job

    Job Description 3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we’ve successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It takes a talented group of individuals to do what we do, and we do it together as One Team. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day. We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours? Position Overview: Hey you, yes you! Are you someone who lives for the customer experience? Do you delight in going above and beyond to ensure that everyone you interact with leaves feeling valued? By leveraging your superior product and process knowledge you’ll resolve incoming inquiries and requests prioritizing efficiency. While you know how important it is to operate within established parameters, you have the skill and confidence to think outside the box with creative and effective solutions. You view everything with an empathetic lens and deliver a successful outcome - regardless of the challenges of a particular situation. What you'll do Experienced in a Customer Service role, preferably in a call center environment Talented multi-tasker, able to identify and execute resolution on a variety of customer service issues in a timely manner Passionate service provider committed to providing a superior client experience by demonstrating patience, empathy, compassion, and sincerity in both tone and words Self-starter with exceptional time management skills, who consistently meets established productivity, schedule adherence, call monitoring and survey score standards Flexible and adaptable to change, with an ability to learn new skills and retain information Team-oriented with a positive outlook and willingness to go above and beyond An exceptional communicator both over the phone and in written updates/summaries Detail-oriented with a demonstrated ability to thrive in a fast-paced environment, using multiple systems simultaneously to document, track and resolve customer concerns Well-versed in standard office technology (Email, Excel, Word, etc.) and able to type 40-45 wpm Open availability during business hours 6am - 5pm PST to work full-time, five days a week, including Saturdays High school diploma or equivalent work experience Who you are Experienced in a Customer Service role, preferably in a call center environment Talented multi-tasker, able to identify and execute resolution on a variety of customer service issues in a timely manner Passionate service provider committed to providing a superior client experience by demonstrating patience, empathy, compassion, and sincerity in both tone and words Self-starter with exceptional time management skills, who consistently meets established productivity, schedule adherence, call monitoring and survey score standards Flexible and adaptable to change, with an ability to learn new skills and retain information Team-oriented with a positive outlook and willingness to go above and beyond An exceptional communicator both over the phone and in written updates/summaries Detail-oriented with a demonstrated ability to thrive in a fast-paced environment, using multiple systems simultaneously to document, track and resolve customer concerns Well-versed in standard office technology (Email, Excel, Word, etc.) and able to type 40-45 wpm Open availability during business hours 6am - 5pm PST to work full-time, five days a week, including Saturdays High school diploma or equivalent work experience What's in it for you? Hourly rate range: $18.00 - $19.50 In addition to competitive pay, you'll receive benefits including medical, dental, vision, time off with pay and a 401(k) plan with a degree of employer matching. We provide short-term and long-term disability benefits at no cost to you! In addition, we offer company-paid life and accidental death and dismemberment insurance with opportunities to elect additional voluntary insurance plans as well. We offer eligible employees six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement. Enjoy amazing discounts on our 3 Day Blinds products as well as access to various other exclusive discounts. This role currently operates in a work-from-home setting, but will have the opportunity to occasionally meet in-person in the future for meetings and training sessions. By applying to this position you are acknowledging that it is a viable commute to the location listed in this opening. Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential. Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. #LI-SF1
    $18-19.5 hourly 3d ago
  • Customer Service Associate

    Teleperformance USA 4.2company rating

    Remote Reader Job

    About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. If you are on the hunt for a career and not just another job, TP is the place for you! We want to invest in your future! How do you become a Licensed Insurance Agent? TP offers a 5-day paid training to help you prepare for the State Insurance Exam. You read that correctly, you'll get PAID TO STUDY! What can you expect? TP will provide a Trainer, study materials, cover the cost and schedule your state exam! After you pass your exam, TP will support you obtaining your license in the 50 states/territories we operate in! Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Your Responsibilities As a Pre-Licensed Representative are required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment. Resolve complex consumer issues and advise first level representatives on high level issues. Assist policy holders with billing questions and concerns Provide support to policy holders with any policy changes requested Support policy holders needs by providing recommendations and adjusting as necessary We're looking for fearless people - people who are inspired to deliver only the best in all that we do. 6 months customer service experience minimum Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system Proven oral & written communication skills 6 months Call Center experience, preferred Logical problem-solving skills Availability to work various shifts Ability to use Windows operating systems Organization and work prioritization skills Work from Home Requirements: Internet Requirements: Minimum subscribed download rate equal or exceeds 25.0 Mbps Minimum subscribed upload rate equal or exceeds 5.0 Mbps ISP must have no packet loss and ping under 50ms Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN Proof of internet speed required Clean and quiet workspace Be One of Our People It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets
    $26k-31k yearly est. 1d ago
  • Tier 1 - Call Center Support

    Softthink Solutions Inc.

    Remote Reader Job

    Job DescriptionOverview Softthink Solutions Inc. (STSI), a trusted provider of IT and professional services to federal agencies, is seeking a highly skilled Help Desk Support Specialist to join our dynamic team. This role focuses on providing exceptional support for Microsoft Office (Word, Excel, PowerPoint) issues, along with other IT-related inquiries, ensuring smooth daily operations for end-users. If you are motivated, results-driven, and thrive in a collaborative environment, we encourage you to apply. Responsibilities Serve as the primary point of contact for end-users, providing technical support for Microsoft Office (Word, Excel, PowerPoint) and other IT systems. Troubleshoot and resolve issues related to MS Office applications, including formatting problems, data corruption, and functionality errors. Offer guidance and training to end-users on best practices and advanced features of Microsoft Office tools. Manage and maintain ticketing systems to track, prioritize, and document user requests and resolutions. Assist with hardware, software, and basic network troubleshooting as needed. Collaborate with IT teams to escalate and resolve complex technical issues. Ensure all support requests are addressed within defined service-level agreements (SLAs). Create and update technical documentation, FAQs, and user guides specific to MS Office applications. Stay informed about updates and new features in Microsoft Office to enhance support services. Qualifications Required: Minimum of two (2) years of continuous experience in a Help Desk Support role, with a focus on Microsoft Office applications. Proven expertise in troubleshooting and resolving issues in Microsoft Word, Excel, and PowerPoint. Strong ability to work independently and collaboratively with technical teams. Excellent written and oral communication skills to provide clear guidance and support. Motivated and results-oriented mindset with a commitment to delivering exceptional customer service. Preferred: Familiarity with Office 365 administration and troubleshooting. Experience creating user guides or training materials for MS Office tools. This is a remote position.
    $41k-70k yearly est. 11d ago
  • Customer Experience Specialist

    Accreditation Commission for Health Care (ACHC 3.3company rating

    Remote Reader Job

    ACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects. Responsibilities include: Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs. Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions. Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers. Reads and understands all program standards and accreditation policies and procedures. Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes. Revises policies and control documents, as assigned. Job Requirements: Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting. Prior Customer Service experience required, with proven success in building and maintaining positive working relationships. Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications. Strong oral and written communication skills a must, as are attention to detail and organizational skills. This position is located in Cary, NC with hybrid remote-working privileges. Compensation includes base salary + bonus. At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid Medical, Dental, and Vision benefits for individuals. If you're a goal-oriented individual who would like to experience the ACHC difference, we'd love to have you join our team. Accreditation Commission for Health Care is an Equal Opportunity Employer.
    $45k-65k yearly est. 8d ago
  • Customer Experience Agent (CEA) I

    Runbuggy

    Remote Reader Job

    About Us: RunBuggy is the most technically advanced automotive logistics platform on the market. Period. Backed by Porsche Ventures and Hearst Ventures, RunBuggy is transforming the way cars move. Our cutting-edge technology is trusted by some of the largest OEMs, captive finance companies, and automotive lenders in the world to streamline vehicle transportation at scale. RunBuggy's end-to-end platform connects car shippers and haulers in real time - eliminating the friction of traditional load boards and costly custom software. For shippers, RunBuggy integrates directly into existing management systems, reducing transportation costs and accelerating delivery timelines. For transporters, we offer a smarter, more profitable way to find, accept, and manage loads - all from a single app. Since launching in 2019, RunBuggy has grown to over 135 team members, facilitated the movement of hundreds of thousands of vehicles, and attracted tens of thousands of transporters across the U.S. We're not just building a better logistics platform - we're redefining the future of automotive transportation. About the Role: We are currently seeking a Customer Service Agent (CEA) I to support RunBuggy's customers. This position is responsible for providing top-notch service to our customers over the phone, on video calls, and using written communication (email and text). In this role, they will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company's reputation for high-quality service. This position is in office 5 days per week. The office is located on Mill Avenue in the heart of Tempe, AZ. Employees in this role are also required to work Tuesdays through Saturdays or Sundays through Thursdays. Please do not apply if you cannot meet these requirements. If this sounds just like you, then please read on! if you feel this is not in your wheelhouse, that is okay too! We are actively hiring outstanding professionals, so we encourage you to apply to one of our many other opportunities. What You Will Be Doing: Handle a high volume of inbound and outbound phone calls, ensuring pickups and deliveries are on schedule as it relates to orders placed on our smartphone app. Maintain updated knowledge of all company products and services to provide adequate education to customers. Field incoming phone calls and respond to phone messages from customers. Promptly respond to customer questions submitted via email or our website. Answer customer questions and provide information to resolve any issues. Help resolve shipping issues with a high level of professionalism. Assisting users with uploading pictures or completing orders in our system. Obtain necessary information from customers to adequately follow up. Document important customer information for future reference. Collect and record customer feedback and information and share with appropriate departments and team members. Generate interest in new products or services and connect customers with salespeople when required. Foster and maintain relationships with customers to improve our retention rate. Attend all required customer service-related meetings. Additional duties as assigned. Requirements What You Bring to the Team by Way of Skills and Experience: Proficiency with using Microsoft Outlook, Word, and Excel, and experience searching and using the internet required. High School Diploma or equivalent required. Ability to work Tuesdays through Saturdays or Sundays through Thursdays. Call Center experience a plus. Automotive, logistics, or transportation experience a plus. Understanding of performance-based metrics. Aptitude for acquiring skills in technical troubleshooting along with an eagerness to learn and take on new challenges. Ability to handle a variety of duties in a fast-paced environment. A positive, service-oriented attitude. Ability to recognize problems, strategize, and problem-solve. Ability to prioritize tasks and manage time. Ability to work under tight deadlines. What is in it for You and Why you Should Apply: Market competitive pay based on education and experience. Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401k retirement savings plan. Employee wellness program. Employee rewards, discounts, and recognition programs. Generous company-paid holidays (12 per year), vacation, and sick time. Paid paternity/maternity leave. Monthly connectivity/home office stipend if hybrid or remote position. A supportive and positive space for you to grow and expand your career. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. RunBuggy is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination, harassment, and retaliation on the basis of race, color, religion, sex (including gender identity and sexual orientation), pregnancy, parental status, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law. Salary Description $19.50 - $21.50/hr DOE
    $19.5-21.5 hourly 8d ago
  • Customer Service Representative

    LHH 4.3company rating

    Remote Reader Job

    Job Title: Customer Service Representative Type of Employment: Temporary, 3 - 6 months In Office/Hybrid/Remote: Hybrid, 2 days a week in office Hourly Rate: $25/hr A large medical manufacturing company in Reno, NV is partnering with LHH to hire a HYRBID, temporary Customer Service Representative for about 3 - 6 months. This role requires a 40-hour work week, Monday through Friday from 7AM to 4PM with a 1 hour lunch. The hourly rate is $25/hr. If this role is a fit to your background, please submit an updated resume for review. Responsibilities Will Include: Working with assigned accounts and maintaining strong relationships with the customer to ensure return business Entering all customer purchase orders into Oracle system Answering incoming phone calls and emails from customers and sales reps (call center feel) Multitasking in order to fulfill all requests that come in Required Qualifications: Must be able to work in a very fast paced, high volume environment Prior account management experience from a corporate company, preferably manufacturing Strong written and verbal communication skills Excellent Microsoft Office skills (Word, Excel, PowerPoint, Outlook) Experience using Oracle is a plus Ability to work from home efficiently as well as in office when needed
    $25 hourly 6d ago
  • Customer Service Representative

    Milsco LLC 4.3company rating

    Remote Reader Job

    We are currently looking for a Customer Service Rep to join our team! This is a hybrid position- 3 days per week are required in the office with the flexibility to work remotely 2 days per week. 5 days in the office will be required during the training period. Essential Duties & Responsibilities: Order receipt from customer Verify price/lead-time/MOQ Notify customer & resolve PO errors (price, MOQ, Pack QTY, Lead-time, etc) Entry of orders & order acknowledgement to customer Approve/Deny order change requests Customer notification of potentially late shipments and provide the customer with regular updates of late shipment status Support price changes and credit related issues (Coordinated between customer, business development & finance to resolve discrepancies) Portal maintenance for orders, shipments, etc. Import forecasts & firm orders into system Process sample orders (Enter sample/tooling POs & ship confirm as requested to support development activity) EDI support (Identify issues & enlist support of I/T as required to resolve) Product transition support (Coordinate between customer & operations to ensure smooth transition and minimal obsolescence for product identified as going obsolete or non-current. For new product, verify alignment between customer expectations & plant visibility.) Document customer-specific work instructions Identify and recommend continuous improvement activities Requirements: High School Diploma 5+ years of B2B customer service experience, manufacturing preferred Prior experience within an ERP system Attention to detail and ability to manage multiple projects in a timely manner Proactive communication
    $29k-35k yearly est. 7d ago
  • Customer Service Representative

    Russell Tobin 4.1company rating

    Remote Reader Job

    Job Opportunity: Customer Support Representative/Account Rep Contract Duration: 6-12 Months contract with high possibility of extension Pay Rate: $19.16/hour (W2) | W/O Benefits Work Schedule Overview: Remote Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks starting after the New Year. In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands-on experience, and strong team bonds. Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work-3 days in-office and 2 days from home-for greater flexibility and convenience. Job Responsibilities for Client Support Service Professional: Provide exceptional support for clients through incoming calls, addressing service inquiries with accuracy and efficiency. Assist with Cash Management products, online account access, mobile app usage, and general financial questions. Deliver world-class service while meeting key performance metrics in a fast-paced, team-oriented environment. Adapt quickly to changes, multi-task effectively, and collaborate within a high-performing team. Benefits Info Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
    $19.2 hourly 8d ago
  • Customer Service Representative

    Akkodis

    Remote Reader Job

    Akkodis is partnering with a health plan in Central Valley, CA who is looking for Customer Service Representatives for a 4-month temporary contract. 100% remote within CA. Under direct supervision, responsible for responding to and resolving a variety of inquiries, requests and issues from external and internal customers in a call center environment. The Terms: Temporary 4-month contract Location: 100% Onsite, French Camp, CA Schedule: Monday - Friday 8:30am - 5:00pm PST $23/hr W2 For this position, applicants must be authorized to work for any employer in the United States. Our client is unable to sponsor or assume sponsorship of an employment Visa at this time. The Qualifications: High school diploma or general education degree 1+ year experience in customer service Previous healthcare, managed care or Medi-Cal experience ( nice to have) 1+ year handling heavy call volume (50-100 calls per day) ( preferred) Essential Functions: Provides information on benefits, eligibility, claims, authorizations and other related items over the phone and in person. Researches and resolves issues related to claims and authorizations; monitors progress. Researches and resolves complex eligibility issues; monitors progress. Creates required documentation, including but not limited to call logs and other tracking systems. Knowledge, Skills, and Abilities: Produces work that is accurate and complete. Actively learns through experimentation when tackling new problems, using both successes and failures to learn. Rebounds from setbacks and adversity when facing difficult situations. Knows the most effective and efficient process to get things done, with a focus on continuous improvement. Interpersonal skills - interacts effectively with individuals both inside and outside; relates openly and comfortably with diverse groups of people. Strong oral and written communication skills, with ability to express self clearly and professionally, and document according to standards. Strong listening skills, with the ability to accurately receive and understand messages. Basic conflict resolution skills, with the ability to use tact and diplomacy to diffuse emotional situations. Ability to work independently and as part of a team. Demonstrates a commitment to the strategy, vision, mission and values. Ability to read, understand and apply complex written guidelines, instructions and other materials. Ability to compare and discern the difference between multiple sets of data or information. Time management and organizational skills. Uses time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities. Can attend to a broader range of activities. Meets deadlines. Basic problem solving and analytical skills, including the ability to perform routine analysis and solve problems using identified data and information. Basic arithmetic skills. Basic knowledge of contact center systems. Basic skills in Windows, Word, Excel and Outlook. Ability to navigate multiple systems and resources simultaneously. Ability to handle confidential information with appropriate discretion. Ability to speak and be understood in English. Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ********************************************** The Company will consider qualified applicants with arrest and conviction records.
    $23 hourly 9d ago
  • St. Louis, MO-Facilities Service Representative

    Chemsearch Fe

    Remote Reader Job

    IT'S TIME TO GROW YOUR CAREER! Chemsearch FE is a facility resource management company with over 100 years of experience. We are an industry leading provider of specialty maintenance solutions in urban facilities. As the fastest growing business division of NCH Corporation, FE is committed to standing by our clients to optimize building resources, improve efficiencies and convey a corporate message that the environment matters. We meet the unique needs of those who are responsible for the operation of urban facilities through water conservation, energy savings, waste stream reduction and property maintenance programs. WE ARE LOOKING FOR PEOPLE LIKE YOU! An eagerness to learn… A strong ability to self-manage... A passion for working with people and solving problems… Chemsearch FE offers a career destination for talented, passionate and results-driven people who seek the innovation and growth opportunity that we provide. We don't offer jobs….we solidify careers, as proven by the thousands of associates worldwide with an average tenure of 13 years. WE KEEP THE POSITION CHALLENGING. RESPONSIBILITIES INCLUDE: Provide routine preventative maintenance services; inspection, cleaning and calibration of system components as necessary to assigned accounts Determine condition of system fluids, water sampling and testing, identify malfunctions and take corrective actions Accurately report service calls Maintain relationships of existing key account business and seamlessly transition accounts to a territory manager (when applicable) Serve as technical support for sales teams within assigned product lines HIT THE GROUND RUNNING WITH THESE REQUIREMENTS: Proven track record in managing time autonomously 75% or more travel requirement Exceptional interpersonal and communication skills Proficient with smart technology Aptitude to learn equipment service and other technical information This position requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting Work is conducted both indoors and outdoors, with varying environmental conditions MUST be in good physical ability-the job requires frequent walking to and from worksite. Required work activities include, but are not limited to, climbing and descending stairs and ladders (from 10' to 30' in height), sometimes while carrying items Occasionally move drums of chemicals weighing up to 65 pounds Be able to wear protective gear for the face, ears and gloves Other duties as assigned WHAT WE DO TO MAKE YOU SUCCESSFUL: Training will be an apprentice model in combination with training classes Company culture recognizing results while embracing work-life balance Discover your strengths and provide advancement opportunities to those who prove successful Competitive compensation package, comprehensive benefits & 401(k) plan Additional Benefits Company culture recognizing results while embracing work-life balance Discover your strengths and provide advancement opportunities to those who prove successful Competitive compensation package, comprehensive benefits & 401(k) plan The base salary range for this position is $55,000-55,000 ( excluding bonus earnings or overtime pay as applicable by position) which represents the low and high end of Chemsearch FE's salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to: experience, education, training, location, merit system, quantity or quality of production, responsibilities and regular and/or necessary travel. The range listed is only one component of Chemsearch FE's Total Rewards package for associates. Please note that this range does not include commissions which for some associates is a substantial part of their overall compensation and there is no maximum for commissions. Our Facilities Service Representative is an entry-level, customer-facing role that assumes the responsibility for maintaining the equipment and services and the relationship within Chemsearch FE's corporate accounts. A person who proves successful in this role will be considered for advancement opportunities. Join the Chemsearch FE team and start your career today! We celebrate, support and thrive on difference and diversity. We are proud to be an Equal Opportunity Employer. This is a remote position.
    $55k-55k yearly 7d ago
  • Policyholder Service Specialist

    Integris Assurance Company 4.0company rating

    Remote Reader Job

    Work for a company that values you! Integris Group is a medical professional liability insurance carrier. We put our talents to work protecting dedicated physicians and their practices. Headquartered in Glastonbury, CT, with offices in Jacksonville, FL and Atlanta, GA, we insure health care professionals in 22 states. Our long history of growth and evolution has set the stage for continued success and a very exciting future. We are here to make a positive impact in the lives of our policyholders and the medical community. We offer a challenging and rewarding environment where you can see the results of your hard work. If you thrive in a highly collaborative, mission-driven environment, we invite you to explore the following position. Job Title: Policyholder Service Specialist (Full Time, Salary) Job Description The Policyholder Service Specialist is the key point of contact for the Integris Group in the Underwriting Department. This role is client-facing and requires professional interaction with insureds, potential insureds, brokers and agents, regional sales executives, and Integris Group employees. The applicant must have excellent oral and written communication skills, organized and detail oriented. Must be able to prioritize work and assist in the Underwriting process. Responsibilities · Partner with the Underwriting Team to: o Assist underwriters in the preparation of new and renewal business. This includes preparation of file information, proper documentation, insured requests and filing information within systems o Review of current insured submission material for accuracy and completion. Verify and ensure data input is accurate and timely during the file preparation and uploading of documents o Maintain broker, regional sales executive and client relationships, as assigned o Ensure requests from brokers, regional sales executives, and insureds are completed in a timely manner o Track renewal and new business to ensure invoices are paid in the portal to avoid cancellation · Assist in preparing insureds certificates and loss history(s): Help organize by date received and timely process certificates of insurance and loss history requests within 48 hours. Candidate will be responsible for preparing/processing in an effective and efficient manner · Work with the Finance and Underwriting Departments to assist in managing and communicating with insureds on overdue billing invoices, payment receipts, and general billing information · Prepare and run standard and various reports for the Underwriting and Business Development Departments · Perform miscellaneous duties which may include (but are not limited to): project-oriented work for the Underwriting department. Replying to correspondence received, timely completing requests (which may include collaboration with internal parties) from various vendors, brokers, state insurance departments, etc. · Exhibit strong communication skills and professional communication within the company · Participate in the training of Associate Policyholder Service Specialists · Requirements, Tasks, and knowledge will include (but not limited to): o Customer Service oriented individual o Phone business acumen: Ability to answer questions regarding Insured's premiums, payments, general coverage inquiries, certificates of insurance, and if needed, transfer calls to the appropriate department. o Understanding of insurance policy documents o Accurate data entry skills o Ability to prepare and send policy packets regularly as well as organize and prepare envelopes for mailing o Ensure invoice reports and insured invoices match one another o Run regular system reports from Dashboards and distribute on schedule accordingly. Qualifications and Skills · Associate or Bachelor's degree preferred · Underwriting Assistant or Insurance Agency Account Manager experience · Competent at using MS Office suite of products · Understanding of insurance information systems (underwriting, billing, etc.) preferred · Florida agent/insurance broker/producer license preferred · Excellent time management skills and ability to prioritize work · Attention to detail and problem-solving skills · Strong organization skills and ability to multi-task and work independently · Working knowledge of office equipment such as printers and fax machines Location The Company currently follows a hybrid office/remote work schedule: · Tuesday-Thursday - In office, Jacksonville, FL · Monday and Friday - Option to work remotely (following completion of 90-day probationary period) Benefits As leaders in the healthcare industry, we are passionate about the health and well-being of our employees. We want everyone at Integris Group to feel valued and energized as they work to fulfill our mission. We support employees with generous benefits including: Health and Well-being · Medical, dental, and vision insurance · Employee Assistance Program (EAP) Financial Rewards · Competitive salary · Incentive bonus plan · 401(k) with company match · Group life insurance · Short and long-term disability income protection · Healthcare Savings Account Education Support · Education financial assistance Time Off · Universal paid time off · Company holidays Culture · Charitable giving opportunities · Team-building events · Employee recognition Company Information Founded by physicians in 1984, Integris Group provides protection and support to help policyholders navigate an increasingly complex healthcare environment. Our Board is comprised of physicians who understand the rewards and challenges of practicing medicine. We are an ally to policyholders when they need it most. Please visit our website at ******************* for more information. Integris Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $29k-47k yearly est. 4d ago
  • Customer Service Supervisor

    Rema Foods Inc.

    Remote Reader Job

    Company: REMA FOODS, INC. has been a leader in importing quality foods since 1964. We source everyday and specialty products-like tuna, olives, oils, and mushrooms-from over 50 countries. Our clients, including Fortune 500 companies, rely on us for sourcing, quality control, logistics, and more. Find out more here: linkedin.com/company/rema-foods-in Role: The Retail Customer Service Supervisor oversees the daily operations of the retail customer service team, ensuring exceptional service delivery, productivity, and efficiency. This role focuses on leadership, process optimization, and performance-driven outcomes while proactively addressing challenges, implementing solutions. and driving performance metrics. Responsibilities: Lead and Supervise Team: Manage a team of 4-6 customer service representatives, providing mentorship, training, and motivation to ensure high performance and morale. Retail Account Management: Oversee day-to-day operations for key retail accounts (e.g., Walmart, Kroger, Dollar General), including issue resolution, order accuracy, and client communication. Portal and EDI Oversight: Ensure timely and accurate entry into retail portals (e.g., Retail Link, DG Compass) and oversee EDI transactions to reduce errors and improve efficiency. New Item and Customer Onboarding: Coordinate launches of new products and set up new retail accounts, ensuring all processes are executed accurately and on time. Cross-Functional Collaboration: Work with internal teams (Sales, Logistics, Supply Chain, A/R) to align service goals and resolve issues quickly. Drive Process and Service Improvements: Continuously evaluate and improve processes to enhance team productivity, customer satisfaction, and service quality. Requirements: Experience: 5-10 years of customer service experience with retail accounts (Walmart, Kroger, etc.). 3-5 years of supervisory experience managing teams of 4-6 people. Experience onboarding new accounts and managing new item setups. Technical Skills: Proficiency in Excel (assessment required), EDI systems, and ERP tools like SAP or Microsoft Dynamics BC. Familiarity with retail portals such as Retail Link (Walmart) and DG Compass (Dollar General). Ability to identify and correct errors and manage item cross-reference numbers. Industry Knowledge: Preferred background in food-related customer service; experience with pharmaceuticals, pet food, or vitamins also acceptable. Claims management experience (e.g., damages, shipping discrepancies) is essential Leadership & Communication: Strong ability to coach, develop, and communicate with team members. Adaptable self-starter with a solution-oriented mindset and a focus on boosting team morale. Organization & Multitasking: Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment. Strong follow-through and attention to detail are critical Specifications (Minimum requirements): High School Diploma/GED 5-10 years of experience in retail customer service roles within the food industry 3-5 years of supervisory experience in customer service Experience in Microsoft Dynamics BC a plus Demands/Physical Requirements: Must be able to sit and work from a computer in a remote setting for an extended period. Ability to work in an office environment. Ability to work under pressure and meet tight deadlines. On-Site Work: Must be able to commute and work on-site a minimum of one day per week. Please note: This role is eligible for a hybrid work arrangement (4 days home/1 day in the office). Currently, employees are required to work in the office on Wednesdays. Moving forward, a time may come when employees will be asked to work from the office more, but a hybrid office/remote work schedule is expected to remain.
    $35k-53k yearly est. 4d ago
  • Customer Care Associate (French)

    Odoo

    Remote Reader Job

    Customer Care Associate - French Fluency This is a hybrid (40% remote and 60% onsite) role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster. About the job: The Customer Care Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You'll also develop expertise in Odoo software, share resources, and contribute to process improvements, all while maintaining a solution-oriented approach in a fast-paced environment. Responsibilities Client Relationship Management: Manage a portfolio of approximately 1,400-1,600 accounts, ensuring efficient and consistent support for all customers. Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement. Customer Support: Handle a volume of administrative customer requests with speed and accuracy. Provide clear customer guidance to help maximize their experience of the Odoo product. Maintain excellent communication and customer satisfaction throughout all interactions. Operational Excellence: Consistently meet performance metrics related to work ethic and task resolution. Utilize tools and processes to manage tasks efficiently in a fast-paced environment. Collaborate with internal teams to escalate and resolve more complex cases as necessary. Develop in-depth expertise in Odoo software to provide knowledgeable and effective support. Knowledge Sharing: Distribute educational materials and resources to assist customers with self-service options. Actively document and share insights to improve internal workflows and enhance customer experience. Qualifications and Requirements Bachelor's degree French fluency (professional or native/bilingual) Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency. Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments. Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings. Nice to Have Experience in customer support, account management, or related fields. Interest in software products and willingness to learn ERP or SaaS solutions. Ability to improve efficiency in resolving repetitive tasks. Compensation and Perks: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days, and paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $67,000-$80,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.
    $67k-80k yearly 5d ago
  • Customer Service Representative - Golden, CO

    Optum 4.4company rating

    Remote Reader Job

    Optum CO is seeking a Customer Service Representative to join our team in Golden, CO. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone. At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you'll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm Mountain Time. It may be necessary, given the business need, to work occasional overtime. Employees are required to work some days onsite and some days from home. We offer 90 days of paid training. The hours during training will be 8:00am to 5:00pm Mountain Time, Monday - Friday. Training will be conducted onsite. If you are within commutable distance to the office at 1707 Cole Blvd, Suite 100, Golden, CO. you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges. Primary Responsibilities: Answer average of 60-80 incoming phone calls per day from customers and identify the type of assistance the customer needs Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems Communicate directly with clinical staff for patient needs Medication refills, referral requests, chart troubleshooting Scheduling appointments for patients - entering and updating demographics Other tasks as needed You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 1+ years of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications Typing - 40 wpm Ability to work full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm Mountain Time. It may be necessary, given the business need, to work occasional overtime. Preferred Qualifications: 1+ years of health care experience Knowledge of Medical Terminology Telecommuting Requirements: Reside within commutable distance to the office at 1707 Cole Blvd, Suite 100, Golden, CO. Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment #RPO #RED
    $16-28.9 hourly 1d ago
  • Customer Care Specialist I

    Midland States Bank 4.0company rating

    Remote Reader Job

    Customer Care Specialist I Time Type: Full time At Midland, we're proud to be a little different. You can see it in our bright orange signs-but there's more to it than that. With our heartfelt and personalized approach, we're focused on meeting every customer's needs with the brightest solutions. For more than 140 years, we've learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking. We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all. Our humble ambition keeps us growing, giving back, and looking ahead. We're innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel. You might say we're unlike any other bank. And you'd be right." At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Position Summary This position provides quality customer service via the telephone. The Customer Care Specialist ensures customers receive excellent service by answering questions, resolving problems, and processing requests related to a wide variety of banking-related needs. Primary Accountabilities Answers all inbound banking-related calls routed directly to Midland States Bank, by appropriately resolving/answering questions or transferring to the appropriate representative for resolution. Performs outbound courtesy calls to inform customers about related products and services. Understands and able to explain features and benefits of Midland States Bank's products and services in order to appropriately recommend to the customer. Ability to identify cross sale/sales opportunities and refer to sales staff. Possess solid understanding of fees and escalation procedures. Effectively uses all systems to retrieve and maintenance key account information, as well as to track and resolve problems relating to customer accounts. Provides high level of quality service by using excellent telephone etiquette. Responsible for taking and processing research requests, coordinating an appropriate solution by working with other departments, and delivering results to the customer within established timeframes. Makes adjustments, corrections, and changes to records within defined authority, and/or escalates to the appropriate level for resolution using the authority matrix. Maintain a working understanding of, and comply with applicable banking regulations and policies. Meet service standard requirements provided by Customer Care Manager. The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed. May require work in a Midland office to ensure collaboration and support of internal and external customers. Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA). Other duties as assigned. Position Qualifications Education/Experience: Associates Degree in a business related field, Bachelor's degree strongly preferred. Two or more years of customer service experience. The equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at ****************. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT PIa38ba97570bf-37***********6
    $29k-34k yearly est. 2d ago
  • WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

    GL1

    Remote Reader Job

    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested
    $25-45 hourly 6d ago
  • Financial Customer Associate - Albuquerque

    Fidelity Investments 4.6company rating

    Remote Reader Job

    Do you genuinely enjoy making a difference in the lives of others? If you answered "yes" and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Albuquerque site. In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role. What to expect As a new FCA, you'll learn about the financial services industry, develop your skills, and gain new experiences. Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans. In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching. Rewards & Recognition: Your achievements will be celebrated as you progress through the program. This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role. The Skills You Bring Ability to establish rapport and relationships through effective communication Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers. Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.) Proficiency in navigating and troubleshooting basic technology issues or systems. Handle a variety of situations and conversations driving towards a resolution suitable for all Self-motivated teammate with strong social skills who brings energy and passion to the team Minimum 1 year of customer service experience High School diploma or GED required The Value You Deliver A passion for helping people Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making Provide outstanding customer service and communication via voice or digital channels Note: Fidelity is not providing immigration sponsorship for this position Our Investments in You Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed) Shifts and Hours: Monday - Friday. Training hours are 7:30am - 4:00pm MST and post training must be able to work an 8hr shift between the hours of 7:00am - 10:00pm MST Certifications: Category: Customer Service Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
    $29k-43k yearly est. 7h ago
  • Remote Customer Service Representative - Product Testing

    Glocpa

    Remote Reader Job

    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
    $31k-40k yearly est. 6d ago
  • Remote Customer Service Representative - Product Testing

    GL 4.1company rating

    Remote Reader Job

    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
    $34k-43k yearly est. 6d ago
  • Fully Remote Customer Service & Sales Rep

    Rainmakers Inc. 3.7company rating

    Remote Reader Job

    Take advantage of an opportunity to be trained as an insurance sales agent and or a field trainer of sales agents. Options to be a part time representative, a full time self employed agent, a recruiter/trainer of agents, or a builder of brokerages. Residual income, stock opportunities, & tax advantages available. Full-time traveler friendly! Company provided: • - Paid training program • - State & Federal Licenses • - Part or Full time Flex options • - Commissions and Bonus Based Compensation Entry level supplamental income or possible career change New career path in one of the largest most SECURE industries in the country! APPLY NOW: This sales opportunity can be fully remote to work from home. Great for the stay-at-home career seeker who is desiring to gain experience in entrepreneurship & independent contractor work. More about the role: No prior experience in financial services is required. All required pre-licensing courses and required state licenses are covered by partnered companies. (Fingerprints required in some states). No sales quotas enforced. Weekly extensive training provided & recommended via Zoom. The desired candidate is required to learn: - sales strategies - networking - recruiting - Online prospecting - overcoming objections - presentations - Field training - Developing/replicating systems - Use of Zoom Cloud Meetings - Client Relationships The desired candidate can obtain the following skills: • Excellent written and verbal communication skills • Strong customer service skills • Thrive in a flexible environment • Entrepreneurial Mindset • Strong leadership and decision-making skills • Ability to develop, manage and drive growth • Goal Oriented Requirements: * Must be 18+ (This is a FEDERAL REQUIREMENT) * Must pass a criminal background check (No Felonies) * Must have access to reliable wifi * Must have access to Zoom Cloud Meetings * Any other material/equipment must be provided by agent as this is an independent contractor position, however tax write off advantages are available * Self Disciplined * Trustworthy 1099 Independent Sales Contractor 100% commission paid position.
    $33k-42k yearly est. 60d+ ago

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