Receptionist Jobs in Ohio

Does this describe you? Are you exceptionally organized and detail oriented? Would others describe you as highly responsible and someone they can rely on? Do you get complimented on your ability to deliver great customer service? Are you someone that takes initiative, is pro-active and is a self-starter? Are you known for your calm demeanor even in the most intense of situations? Do you have excellent written and verbal communication skills? Are you looking for a long-term career, not just a job? The Connor Group is a national leader in operating luxury apartment communities and is considered the best in its industry. In nearly 30 years, we've grown from zero to $5 billion in assets. Along the way, we've won national awards for best places to work, innovation, leadership, and community involvement. In 2019, we were recognized for Best Company Culture and Best Company for Women. In addition, we won Best Places to Work in 2017, 2019 and 2020, becoming 1 of 50 companies to win this award back to back. But we're most proud of our more than 400 associates, who remain our No. 1 key to success. What we offer.... Great health insurance benefits and best in class 401k that matches up to 9% over time An opportunity to become an equity owner through promotion to partner Amazing Reward & Recognition culture with a formalized program rewarding high performing associates Opportunity to work with one of the most successful firms in the multifamily industry Onsite gym Dog friendly office

Wealthquest Corporation is seeking an experienced full-time Client Service Professional as a Receptionist in our Cincinnati, OH office location. The Receptionist plays a vital role in client experience, as they are the first point of contact, whether it be greeting visitors walking in the door or answering an incoming phone call. The goal for the receptionist is to serve clients and visitors with excellence in each interaction they have. Responsibilities Provide excellent service and care for clients as part of a team. Regular activities include the following: · Greet and welcome clients in a friendly and professional manner · Answer, screen, and direct phone calls to the appropriate person or department · Maintain a clean and organized reception area that is welcoming to guests · Assist with administrative tasks such as filing and data entry · Handle incoming and outgoing mail and packages · Coordinate and schedule meetings and conference rooms Qualifications · High School Diploma · Experience with multi-line telephone systems and office equipment · Excellent communication and interpersonal skills · Adept at prioritizing, problem solving, scheduling, and multitasking · Desire to work in a fast-paced environment · Ability to work independently and as part of a team · High attention to detail and accuracy · Strong organizational and time management skills · Proficient with Windows, Excel, Outlook, and Word and a high level of comfort with technology. An ability to adapt and learn new technologies is a must. · Ability to handle confidential information with discretion Preferred Qualifications: · 3+ years of receptionist or similar client service experience

Pride Health is hiring a Medical Receptionist for one of its clients in Ohio. This is a 3-month contract with the possibility of an extension with competitive pay and benefits. Length of assignment - 3 months (Possibility of an extension) Pay range - $20- $22 per hour Shift - M-TH 8-5 Fri. 8-4 Job Summary Manages daily patient and physician scheduling using the Practice Management system for ordering labs, diagnostic test orders, and scheduling doctor's visits, follow-up appointments, and hospital procedures and surgeries as needed. Schedules appointments to optimize patient satisfaction, provider time, and treatment room utilization. Confirms appointments and scans orders into the Electronic Medical Record (EMR). Assignments may be confidential and require judgment and discretion at all times. Job Responsibilities Answers telephone and directs calls to appropriate staff, makes daily patient, physician, and other phone calls. Receives and routes messages, correspondence, and administrative documents to the appropriate staff. Performs phone system/answering service functions. Manages the physician's outlook calendar as needed. Greets visitors and patients. Preforms patient check-in and check-out including full registration when necessary including determining all insurance coverage's as primary, secondary, tertiary, etc. and completing required paperwork for all appropriate patients. Responds to patient, prospective patient, drug reps, and visitor inquiries in a courteous manner. Collects co-pays and outstanding balances. Obtains, records, and updates personal and financial patient information and signatures from Patients as determined by Medicare, State, and Federal guidelines. Must stay abreast of current insurance rules and policies. Maintains cash drawer, logs co-pays and other payments, and reconciles balances. May prepare and reconcile deposit slips. Verifies referrals and performs pre-certifications as appropriate. Types, mails, faxes, correspondence as needed, including sending patient letters, new patient paperwork, etc. Manages various work queues in EMR as needed. Orders office supplies and maintains the front office and reception area cleanliness. All other clerical duties as assigned. Requirements High School Diploma or equivalent. One to three years' experience in Customer Service in the Healthcare domain. Epic experience required Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel). Must be able to multitask and maintain confidentiality. Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone. Excellent customer service skills. Excellent computer skills to utilize Electronic Medical Records systems to find and print records and to scan new records into the system, and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, and to scan insurance cards or other identification. Knowledge of health insurance coverage, requirements. Benefits Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors. Equal Opportunity Employer As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Medical Billing/Invoicing Coordinator Work Hours: 8:00 AM - 4:30 PM (½ hour lunch) Pay Rate: $20.00/hr General Function The Medical Billing/Invoicing Coordinator is responsible for managing the lifecycle of medical claims across multiple doctor practices. This includes submitting, tracking, and reconciling claims, as well as communicating with insurance carriers and clearinghouses to ensure timely reimbursement and issue resolution. Key Responsibilities Submit medical claims via an Electronic Health Records (EHR) system and clearinghouse. Monitor rejected claims, make necessary adjustments, and resubmit. Post claim payments and denials based on explanation of benefits (EOBs). Work aging reports to investigate and resolve outstanding balances. Use insurance carrier websites or direct contact to research claim denials. Partner with the clearinghouse for patient billing statements and payment posting. Process refunds to patients and repayments to insurance carriers as needed. Write off uncollectible claim balances in the EHR. Serve as point of contact for practices regarding vision and medical claims. Assist management in maximizing claim collection rates. Basic Qualifications 3+ years of relevant experience Proficiency with medical vision claims, coding, and cash application Strong organizational and multitasking abilities Excellent written and verbal communication skills Proven ability to identify issues and recommend solutions Preferred Qualifications Experience in ophthalmology billing Background in multi-doctor practice environments Familiarity with claim requirements across various insurance carriers

Are you a friendly and organized individual with some experience in a front office or customer-facing role? Do you enjoy being the first point of contact and ensuring smooth office operations? If so, we have an exciting opportunity for you to join our team! What You'll Do: Be the Welcoming Face: Greet visitors and direct them to the appropriate person or area with a professional and helpful demeanor. Answer the Phone: Handle incoming calls professionally, take accurate messages, and route calls efficiently. Manage Information: Assist with data entry, filing, organizing documents, and maintaining office records. Maintain Office Appearance: Help ensure the reception area and common office spaces are presentable and organized. Provide Administrative Support: Assist with tasks such as photocopying, scanning, sending emails, and other general office duties. Handle Mail & Deliveries: Sort and distribute incoming mail and packages, and prepare outgoing mail. Address Inquiries: Answer general questions from visitors and callers, providing accurate information or directing them appropriately. Assist with Scheduling: Help coordinate appointments and meetings as needed. Contribute to a Safe Environment: Support efforts to maintain a safe and welcoming space for everyone. Utilize Basic Office Software: Work with standard office software (e.g., email, word processing). What You Bring: A Positive and Professional Attitude: You are friendly, approachable, and represent our organization well. Solid Communication Skills: You communicate clearly and professionally in person and on the phone. Good Organizational Skills: You can manage tasks and information effectively. Reliability and Punctuality: You are dependable and arrive on time. Some Prior Experience: You have some experience in a front office, reception, customer service, or administrative support role. Basic Computer Skills: You are comfortable using basic computer functions (typing, email, word processing). A Helpful and Proactive Nature: You enjoy assisting others and taking initiative. If you are looking to contribute to a dynamic team, we encourage you to apply!

The Middle Office Services Specialist primarily serves as a liaison between our Member Offices and our core custodians. Member Office Services Specialists are go-to resources, providing direction, expertise, and training of Valmark policies and custodial platform best practices to Member Offices (newly onboarded and existing). Essential Functions and Responsibilities Escalate, review, and respond to internal, Member Office, and custodial requests to process, review, or escalate urgent or complex items Foster relationships with Member Offices through initial & ongoing customer service and issue resolution Serve as an internal training resource for the Member Offices by delivering educational training on custodial technology, processes, form requirements, and communicating correct processing guidelines Monitor and review custodians for policy, procedures, and paperwork changes, updating resources and training materials Perform security administration, vendor code maintenance, and related functions for Schwab and Pershing Assist team members with daily tasks as needed due to volume Provide backup assistance to other team members as business needs dictate Perform other tasks assigned by management Core Competencies Knowledge of financial industry and investment products Knowledge of Valmark procedures, paperwork, and processing Strong knowledge of various technologies: Microsoft Office, Dynamics, LaserApp, DocuSign, Schwab Advisor Center, Pershing NetX360 Strong written and verbal communication skills, with the ability to deal effectively with various people including staff, management, custodians, and Member Offices Ability to prioritize and manage in a fast-paced, multi-task environment with organization and accuracy Strong analytical, problem-solving, research skills, and attention to detail Ability to work effectively in a team environment, while also being a self-motivated, independent worker Supervisory Responsibility Middle Office Services Specialist will not have any supervisory responsibilities. Required Education and Experience Bachelor's Degree in Finance or a related field Preferred Education and Experience 3+ years of financial industry experience Industry designations (CFP, CPA) FINRA registrations Certified in operational process improvement (Lean 6 Sigma, Kaizen) Physical Demands This is a largely sedentary role; however, some walking is required. Individuals may need to sit or stand as needed. This position may require walking primarily on a level surface for short periods of time. Expected Hours of Work Days and typical hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. Flexibility in working hours may be allowed, but the employee must work 40 hours each week to maintain full-time status. Valmark reserves the right to modify, interpret, or apply this in any way the Company desires. This in no way implies this is an all-inclusive list of responsibilities to be performed by the Employee in this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”.

Staffing Solutions Enterprises is excited to partner with a local manufacturing company that has been around for over 70 years to identify a detailed, friendly Order Entry Processor! This role is responsible for managing customer accounts and developing excellent customer relationships. Onsite opportunity in the Cuyahoga Heights area $55K-$60K 7:30am-4pm, Monday- Friday (may have flexibility on the start time) Why you'll love it here! Work for a company that values its employees Collaborative environment where everyone is focused on the same goal Consistent schedule, benefits, and a 401K What the ideal candidate needs to succeed: Ability to adapt to changing priorities Keen eye for detail with a focus on accuracy Excellent communication skills and self-motivation Some of your job duties: Process sales orders, generate confirmations, verify pricing, shipping information, and accuracy Prepare and document customer requests for price quotes, lead times, product line content, credit, and warranty issues Utilize the computer database program to process transactions, maintain records, research part numbers, and keep customers updated on the production status of orders Build trustful relationships with key contacts Requirements: High School Diploma or GED equivalency Three years of relevant customer service Computer proficiency and good working knowledge of MS Office

We're seeking a reliable and detail-oriented Office Assistant to help keep our operations running smoothly. This role is perfect for someone who enjoys supporting a team, staying organized, and handling a variety of day-to-day office tasks. Responsibilities: Answer phones and manage front desk duties Handle incoming and outgoing mail and deliveries Scan client workpapers and tax documents Assist with basic tax processing tasks Upload and organize digital files Coordinate busy season meal logistics Restock kitchen and office supplies Support general administrative functions as needed Qualifications: High school diploma, GED, or equivalent Minimum of one year of experience in office support or a similar role

Be Part of the Future of Sleep! At Serta Simmons Bedding (SSB), we're more than a mattress company, we're a leading global sleep company with a mission to help people sleep better so they can live healthier lives. With a 150-year heritage in delivering industry-leading sleep solutions, we own iconic brands including - Serta , Beautyrest , Simmons and Tuft & Needle . What You'll Do: This role will support our operations, human resources, and finance functions. The ideal candidate will possess a strong ability to serve as a cross-functional partner, devise creative solutions, remove obstacles, and provide general administrative support to multiple stakeholders including both leadership and plant associates. Compiling analytical reports for use by operations Reviewing AP invoices daily to ensure accuracy and coding toward the correct general ledger account Processing of Bill of Ladings post shipment ensuring appropriate billing and document retention Providing Ad-hoc support for internal and external audits- compiling requested documents and performing research when requested and necessary Receipting of customer returns to validate return reasons and to ensure accuracy of product quantities and SKU#s General office management Supply Purchases Event Planning, Setup, and Management (Meetings, Meal Purchases, plant-related activities, etc.) General desktop support and engaging with the IT department as necessary to resolve issues File documents as necessary Accommodate plant guests Manage Access Control System, creating access badges as needed, and terminating access as necessary Supporting the customer service team to resolve customer requests for bill of ladings and to address invoicing discrepancies Occasionally serving as back-up to the HR Business Partner to conduct New Hire Onboarding and to address employee inquiries What You'll Bring 3-5 years of experience working in an administrative capacity requiring office management Compensation: $23 - $26 Per hour based on experience and degrees Why Work at Serta Simmons Bedding? When you join SSB, you become part of a winning and diverse team that is excited and committed to helping people get better sleep. We provide inspiring career opportunities, competitive benefits, employee perks, and the chance to be part of the future of sleep. Benefits and Perks (USA, Salary non-union- optional): Health, Dental, and Vision Annual employee contribution to HSA 401K with company match Paid Time Off / Vacation 12 company holidays Sick days Company paid short- and long-term disability Paid parental leave Discount programs including Friends and family Referral Bonus Tuition Reimbursement Employees are required to comply with COVID policies established by a vendor or customer. It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination, with respect to all terms and conditions of employment, based solely on a person's race, color, religious creed/religion, sex (including sexual orientation, or gender identity), pregnancy, childbirth or other related medical conditions, national origin, ancestry, citizenship status, disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping or expression), genetic information (including family medical history), or any other protected status except where a reasonable, bona fide occupational qualification exists. SSB will provide reasonable accommodations to applicants and employees who need them, as required by law. The hiring salary range for this position applies to where legally required, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement.

Temp to Perm 8am-5pm M-F 100% on site Phones Incoming and Outgoing Mail and Deliveries Scanning of client workpapers Basic tax processing duties Scanning and uploading of tax engagement documents Busy Season Meals Stocking of kitchen Stocking of supplies Other general admin duties as needed

EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. DESCRIPTION Our Travelodge motel in Hubbard is looking for an energetic candidate to serve our guests with a smile. Come join our team! Our front desk employees have an important role and requires someone with excellent guest service and communication. A great candidate would be able work during the week, on weekend and holiday shift as needed. Job Purpose: Serves guests by completing registration; controlling room assignments. Duties: * Welcomes guests by greeting them; answering questions; responding to requests. * Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards. * Establishes credit by verifying credit cards or obtaining cash. * Directs guests to room. * Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc. * Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel. * Maintains records by entering room and guest account data. * Collects revenue by entering services and charges; computing bill; obtaining payment. * Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements. * Secures guests' valuables by placing valuables in safe deposit box. * Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening Prior experience is a plus! ABOUT THE ORGANIZATION Truck World Inc. is a wholesale and retail petroleum marketing company based in the Youngstown, Ohio area. Since our founding in 1971, Truck World has developed, owned and operated convenience stores and truck stops.RequiredPreferredJob Industries Other

Russell Tobin is currently seeking a Billing/Invoicing Processor to support our client. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the administrative industry. Potential to extend or convert for the right candidate. Apply today for consideration! Job title: Billing/Invoicing Processor Location: Mason OH Duration: 6months Pay rate: $21.43/hour Shift: 8am - 4:30pm - Hybrid - 2 days onsite/3 days WFH (Tuesday - Thursday on site) in Mason OH Position Description: GENERAL FUNCTION The Medical Billing/Invoicing Coordinator is responsible for monitoring insurance carrier adjudication of medical claims for one or more doctor practices. Utilize an EHR system and clearing house to review and submit claims to multiple insurance carriers. Review open/unpaid claim balances and take timely action as required. MAJOR DUTIES & RESPONSIBILITIES • Review medical claims and transmit to the insurance carrier using the electronic health records (EHR) system and clearing house. • Monitor rejected claim reports and adjust claims for resubmission to the insurance carrier. • Download insurance carrier evidence of benefits (EOBs) to post claim payments and denials in the EHR system. • Determine if denied claims can be adjusted and re-submitted to the carrier. • Review aging reports to research open balances and resubmit within insurance carrier filing limits. • Utilize insurance carrier websites and contact carriers as needed to investigate denials and claim status. • Partner with the clearing house to distribute patient billing statements and monitor the patient portal to post payments in the EHR system. • Initiate overpayment refunds to patients and repayments to insurance carriers when required. • Write-off open claim balances in the EHR system. • Serve as the point of contact for the practice regarding all vision and medical claims. • Support the corporate manager in maximizing claim collection rate. BASIC QUALIFICATIONS • 3+ years of related work experience • Experience with medical vision claims and coding • Ability to prioritize handling of issues • Organizational skills and ability to multitask • Effective communication skills (verbal, written, listening, presentation) • Proven ability to identify issues and solve problems PREFERRED QUALIFICATIONS • Ophthalmology experience working in multiple doctor practices • Experience working with multiple insurance carriers and an understanding of their claim requirements Benefits Disclosure “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

Centralized Billers are responsible for entering bills of lading into Dayton Freights internal inquiry system with speed and accuracy. Responsibilities * Learn and retain industry terms as it pertains to billing * Become familiar with National Motor Freight Classification * Communicate any paperwork issues to the Service Centers * Performing all necessary audits as assigned * Enter proper Hazardous Materials bills as assigned * Assist Service Centers with any questions relevant to billing * Assist in identifying and communicating all issues relevant to billing * Review weekly Error Report for feedback and accuracy of corrections Qualifications * Exceptional data entry skills * Can work in a fast paced environment * Able to work late afternoons and evenings Benefits * Stable and growing organization * Part-time pay beginning at $14.45 per hour * Professional, positive and people-centered work environment * Flexible hours * Fast-paced work environment This is a 2nd shift position.

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description • Will be making outbound calls to providers and updating internal software system, Portoco. • They were just provided all of their provider's data and will be calling to make sure all information in the system is correct. Qualifications • At least one year of healthcare administrative experience • Excellent computer skills - Advanced Excel skills • Verifiable HS diploma or GED • It is also very important that this person has good soft skills and is professional on the phone. They will be speaking with all of their Providers! Additional Information • Hours for this Position: Monday- Friday 8a-5p • Pay $16.00 per hour, negotiable • 5-6 month assignment If you are interested, please call, Omar Cervantes at 407-478-0332 ext. 129 If you know of someone looking for a new opportunity, please pass along my contact information! We offer referral bonuses of up to $100.00 for each placement.

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications EXPERIENCE: 2-3 years of claims processing/data entry experience Advanced Knowledge of PCs and spreadsheet applications (Excel, Access) Has a working knowledge of interface systems (i.e. Metastorm, Exclaim, EyeNet, AS400) Additional Information $14/hr 12 months

SUMMARY: Coordinates dental clinic appointments; provides reception services for patients; maintains patient charts; assists the Chief Dental Officer in business performance; and represents the clinic in all patient interactions. SUPERVISOR: Dental Department Coordinator DUTIES AND RESPONSIBILITIES: * Provides exemplary customer service. * Answers incoming calls, schedules appointments, transfers calls to appropriate department, completes a virtual "Telephone Encounter" in current operating system and assigns to appropriate staff. * Schedules patients accordingly in the current operating system. Consults with designated staff persons regarding walk-in patients. * Checks patients in and out in a timely manner. * Completes patient registration, including accurate data entry, insurance verification and/or assigning in-house Sliding Fee Scale, scanning all appropriate documents. * Collection of co-payments at time of service, understanding of payment arrangement policy and able to assign accordingly, daily reconciliation of funds collected. * Assists consumers in obtaining access to a single and streamlined application process (Federal portal) that will enable them to determine if they, or a family member, are eligible for enrollment under Medicaid or CHIP or if they are eligible for financial assistance for a qualified health plan offered through the Marketplace and, if so, facilitates the enrollment. * Provides information and assistance in a fair, accurate, and impartial manner that is culturally and linguistically appropriate to diverse communities and accessible to individuals with disabilities. * Occasional travel as needed. Requirements MINIMUM QUALIFICATIONS: Education, training and / or experience that demonstrate possession of the knowledge, skills and abilities stated above. Required experience and education: * High School diploma required. Bachelor's degree in a human service field or equivalent experience preferred. * One to three years of experience working with underserved and vulnerable populations preferred. * Able to use multi-line telephone system. * Knowledge and demonstration of eligibility and enrollment requirements; knowledge of qualified health plan options. * Knowledge of HIPAA policy to assure patient privacy. LICENSES OR CERTIFICATIONS REQUIRED: * None COMPLIANCE: This position requires compliance with API's written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation. Failure to comply with API's Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or API's Written Standards or, for managers and supervisors, fails to detect non-compliant conduct where reasonable efforts would have resulted in detection, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with API's Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance through Appropriate Disciplinary Actions. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, and use hands to finger handle or feel; to talk; or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl. The employee must be able to frequently lift up to 25 pounds. The employee may occasionally be required to lift 25 to 50 pounds; however, this is not essential; duties may be shifted to accommodate lifting restrictions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use close vision (clear vision at 20 inches or less). The employee will occasionally be working near moving mechanical parts, be exposed to outdoor weather conditions and exposed to a risk of electrical shock while running the copier, printer, other standard equipment and answering the telephone. The noise level in the work environment is low to moderate. Stress level can be high at times. Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

. Stable and growing organization Competitive weekly pay Professional, positive and people-centered work environment Fast-paced work environment Comprehensive benefits package: Health, Dental, Vision, AD&D, etc. Paid holidays (8); paid vacation and personal days Responsibilities Centralized Billers are responsible for entering bills of lading into Dayton Freights internal inquiry system with speed and accuracy. Learn and retain industry terms as it pertains to billing Become familiar with National Motors Freight Classification Communicate any billing issues to the Service Centers Performing all necessary audits as assigned Enter proper Hazardous Materials bills as assigned Assist Service Centers with any questions relevant to billing Assist in identifying and communicating all issues relevant to billing Review weekly Error Report for feedback and accuracy of corrections Qualifications Exceptional data entry skills Can work in a fast paced environment Able to work late afternoons and evenings Legally eligible to work in the United States Must be at least 18 years of age Fluent in English Benefits Stable and growing organization Competitive weekly pay Professional, positive and people-centered work environment Fast-paced work environment Comprehensive benefits package: Health, Dental, Vision, AD&D, etc. Paid holidays (8); paid vacation and personal days 401(k) plan, Company Match

Telephone Operator - (2500027I) Description The Telephone Operator works in a call center environment, where all the work is done by phone and computer with internal and external customers across the University Hospitals (UH) Health System. This position serves as a compassionate, trusted, and able resource for anyone seeking care or services at UH by intently understanding each person's unique need in order to efficiently and effectively match them with available resources and services across the UH system. The Telephone Operator will handle multiple calls and requests, responding quickly and professionally. In addition, the Telephone Operator will handle UH hospital requests for overhead paging, ensuring appropriate and accurate notifications for each situation to ensure the highest levels of patient care. This position requires critical thinking, problem-solving, active listening, and heightened professionalism to appropriately resolve each call while creating a relationship that supports the UH brand. Answers and screens all internal and external calls to the main hospital number and accurately directs them in a prompt and courteous manner to the appropriate resource. Pages and directs callers and emergency teams to the appropriate individual or department. Works with multiple hospital's audio and overhead paging systems. Provides daily maintenance service for the paging system and maintains a knowledge of the UH on-call system. Ensures that every individual who calls UH experiences the highest level of customer and personalized service by engaging with all callers in a professional and personable manner, as a representative of the UH Health System. Creates a sense of care for the patient/guest through active listening and excellent communication and demonstrates the highest level of customer service through courtesy and concern. Handles and manages a wide variety of patient inquiries regarding physicians, services, and logistics to ensure access to care with maximum throughput and minimal delay. Functions as an integrated team member and works collaboratively with other staff and providers across the UH Health System to improve patient experience and departmental efficiency. Appropriately escalates issues to leadership for support when needed and quickly and seamlessly meets and recovers any service delivery issues. Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Monday-Friday with rotating weekends and holidays. This is the night shift 11:00 PM to 7:00 AM. This position is at our Lake West Medical Center. Qualifications High School Equivalent / GED required. 1+ years of customer service-related experience or office experience required. Associates or Bachelors degree will be accepted in lieu of 1 year work experience required. Knowledge of medical terminology preferred. Excellent customer service skills and ability to use good judgment. Excellent verbal communication skills. Excellent listening skills. Strong interpersonal skills. Able to adhere to structured call center metrics in a closely monitored, fast-paced environment. Able to function independently and as a team player. Professional demeanor. Ability to maintain confidentiality. Proven good work and attendance record. Knowledge of basic office equipment, such as: telephones, computer systems, and fax and copy machines. Good spelling skills. Knowledge of phone and paging systems. Primary Location: United States-Ohio-WilloughbyWork Locations: 36000 Euclid Avenue 36000 Euclid Avenue Willoughby 44094Job: Information TechnologyOrganization: UHHS_Sys_OperationsSchedule: Full-time Employee Status: Regular - ShiftNights and WeekendsJob Type: StandardJob Level: Entry LevelTravel: Yes, 25 % of the TimeRemote Work: NoJob Posting: Apr 10, 2025, 2:38:13 PM

Title: Telephone Operator 2 Department Org: Registration - 108820 Employee Classification: B1 - Classif'd Full Time AFSCME HSC Bargaining Unit: AFSCME HSC Primary Location: HSC H Shift: 3 Start Time: 11PM End Time: 7AM Posted Salary: Starting hourly wage is $15.61 Float: True Rotate: True On Call: True Travel: True Weekend/Holiday: True Job Description: Under general supervision by the Supervisor, provides assistance and information to consumers, business associates, patients, attending and resident physicians, non-UTMC physicians/offices, hospital staff, and the general public in response to requests and inquiries received by telephone. Directs customer to internal and external resources. Provides assistance in resolving minor problems and questions by providing information as necessary to assure consistent customer satisfaction. Exhibits exemplary customer service. Presents a professional demeanor at all times, includes adherence to professional dress code. Serve as an ambassador of University of Toledo in the community, demonstrating the institution's values, services and mission. Minimum Qualifications: High school diploma or GED required. Understanding of medical terminology strongly preferred. Acceptable level of experience in directly handling/diffusing emotion of aggravated callers and assisting such in a professional, calm manner. Experience with MS Office Applications and Star. One (1) courses or three (3) mos. experience in operating a switchboard system or automated call distribution system required. Intellidesk or other call center software applications preferred. Willingness to comply fully with all organizational and departmental policies and procedures. Minimum typing speed of 32 WPM. Knowledge of commonly-used training concepts, practices, and procedures required. Maintain a positive and professional demeanor at all times. Flexibility to attend seminars and other educational training forums at other locations. Communication and other required skills: Communicate effectively both verbally and in writing. Excellent public relations skills. Satisfactory participation in an acceptable, formal customer service training program within six months of hire. Computer keyboard & data entry experience. Ability to handle sensitive inquiries and contacts. Ability to learn TDY/TDD phone line. Ability to self-empower; to make decisions to assist callers with healthcare and other needs as they relate to the University of Toledo Medical Center. Ability to deal with stressful emergency situations. Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. To further this effort, the University of Toledo Health Science Campus Medical Center is requiring candidates for employment to be nicotine-free. Pre-employment health screening requirements will include cotinine (nicotine) testing, as well as drug and other required health screenings for the position. With the exception of positions within University of Toledo Main Campus and the University of Toledo College of Medicine and Life Sciences, the employment offer is conditional upon successful completion of a cotinine test and Occupational Health clearance. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.