Receptionist Secretary resume examples for 2025
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How to write a receptionist secretary resume
Craft a resume summary statement
Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in receptionist secretary-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
These tips will help you demonstrate why you are the perfect fit for the receptionist secretary position.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
- Put all relevant hard and soft skills in your skills section.
- Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
- Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
- Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
Here are example skills to include in your “Area of Expertise” on a receptionist secretary resume:
- Patients
- Data Entry
- Phone Calls
- Customer Service
- Telephone Calls
- Appointment Scheduling
- Payroll
- Front Desk
- PowerPoint
- Greeting Visitors
- Administrative Functions
- Routine Correspondence
- Office Equipment
- Word Processing
- Multi-Line Phone System
- Direct Calls
- Fax Machines
- Clerical Support
- Patient Appointments
- Computer System
- Bank Deposits
- Travel Arrangements
- Patient Charts
- QuickBooks
- Computer Programs
- Transferring Calls
- Multi-Line Telephone System
- Office Machines
- Administrative Tasks
- Secretarial Support
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How to structure your work experience
Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.
Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the receptionist secretary.
How to write receptionist secretary experience bullet points
Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.
Use the XYZ formula for your work experience bullet points. Here's how it works:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
This creates bullet points that read Achieved X, measured by Y, by doing Z.
Here are great bullet points from receptionist secretary resumes:
Work History Example #1
Receptionist Secretary
Temple University
- Assisted computer data technicians on re-wiring internet systems, delivered mail to TU faculty/staff.
- Used Excel to maintain a log of these communications and track vendor payment status.
- Managed Sunday Brunch, Wedding Package and special events check-in packages.
- Facilitated communication between professors and student organizations by initiating conferences, creating and disseminating hard data on campus status activities.
- Audited payroll Created Excel spreadsheets Verified deposits Reconciled general ledger out of balance.
Work History Example #2
Customer Service Desk
Walgreen Co
- Managed quality communication, customer support and product representation for each client.
- Handled money through use of deposits, withdrawals, transfers, municipal coupons, and money orders.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and solving problems on the spot with a polite disposition.
- Complied with all HIPAA regulations and procedures.
- Served as a liaison and focal contact for the Telecommunications Department; between District Managers, corporate employees and outside vendors.
Work History Example #3
Student Secretary
State Farm
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Assisted in payroll preparation Participated in outdoor marketing events and sales booths for agent
- Assisted department with projects including all research, creating PowerPoint presentations, and organizing Excel spreadsheets for certain criteria.
- Uploaded documents electronically to be processed after locating correct claim using various name & address searches and internet search engines.
- Prepared and developed PowerPoint presentations for executive board meetings.
Work History Example #4
Receptionist Secretary
Massage Envy
- Provided customer service through phone and in-person communication.
- Interviewed clients to complete case histories, intake, and insurance forms.
- Identified patients with billing procedures, co-payments, and collected fees at time of check-in.
- Completed insurance and other claims forms.
- Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.
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Add an education section to your resume
- The highest degree you have achieved.
- TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
- TField of study
- TAny honors, relevant coursework, achievements, or pertinent activities
Here are some examples of good education entries for resumes:
High School Diploma
2017 - 2017
Highlight your receptionist secretary certifications on your resume
Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
If you have any of these certifications, be sure to include them on your receptionist secretary resume:
- Word 2010 Certification
- Certified Medical Administrative Assistant (CMAA)
- Professional Legal Secretary (PLS)
- Certified Medical Office Manager (CMOM)
- Microsoft Office Specialist: Expert (Office 365 and Office 2019)
- Nationally Certified Medical Office Assistant (NCMOA)
- Microsoft Office Specialist Master Certification (MOS)
- Certified Clinical Medical Assistant (NHA)
- Microsoft Word 2013 Certification
- Certified Legal Secretary Specialist: Executive Legal Secretary