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Call Center Agent salary
Average call center agent salary
$14.99
How much does a call center agent make?
The average call center agent salary in the United States is $31,180. Call center agent salaries typically range between $23,000 and $41,000 yearly. The average hourly rate for call center agents is $14.99 per hour.
Call center agent salary is impacted by location, education, and experience. Call center agents earn the highest average salary in Minnesota.
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Where can a Call Center Agent earn more?
Call Center Agent Salaries By Experience Level
Call Center Agent salary estimates from across the web
Average call center agent salary by state
The average call center agent salary in Minnesota, Washington, and Connecticut are the highest in the U.S. The lowest average call center agent salary states are Oklahoma, Georgia, and Idaho.
- State View
- County View
Highest paying states for call center agents
| Rank | State | Avg. Salary | Hourly Rate |
|---|---|---|---|
| 1 | North Dakota | $34,805 | $16.73 |
| 2 | Michigan | $36,188 | $17.40 |
| 3 | Minnesota | $38,729 | $18.62 |
| 4 | Ohio | $33,692 | $16.20 |
| 5 | Maine | $33,565 | $16.14 |
| 6 | Wisconsin | $37,460 | $18.01 |
| 7 | Montana | $33,441 | $16.08 |
| 8 | Iowa | $32,715 | $15.73 |
| 9 | New Hampshire | $37,018 | $17.80 |
| 10 | Delaware | $36,081 | $17.35 |
| 11 | Massachusetts | $37,803 | $18.17 |
| 12 | Washington | $38,167 | $18.35 |
| 13 | Connecticut | $37,863 | $18.20 |
| 14 | District of Columbia | $42,939 | $20.64 |
| 15 | Rhode Island | $34,950 | $16.80 |
| 16 | Vermont | $35,165 | $16.91 |
| 17 | Pennsylvania | $32,052 | $15.41 |
| 18 | Alaska | $36,767 | $17.68 |
| 19 | New York | $37,536 | $18.05 |
| 20 | Illinois | $33,237 | $15.98 |
| 21 | South Dakota | $30,659 | $14.74 |
| 22 | Wyoming | $30,403 | $14.62 |
| 23 | Indiana | $31,394 | $15.09 |
| 24 | Nebraska | $30,717 | $14.77 |
| 25 | New Jersey | $35,693 | $17.16 |
| 26 | Arizona | $30,423 | $14.63 |
| 27 | Oregon | $33,556 | $16.13 |
| 28 | West Virginia | $28,361 | $13.64 |
| 29 | Kentucky | $29,798 | $14.33 |
| 30 | Colorado | $32,566 | $15.66 |
| 31 | Nevada | $29,838 | $14.35 |
| 32 | Missouri | $29,411 | $14.14 |
| 33 | Kansas | $29,016 | $13.95 |
| 34 | California | $34,109 | $16.40 |
| 35 | Maryland | $33,416 | $16.07 |
| 36 | North Carolina | $31,214 | $15.01 |
| 37 | Virginia | $31,461 | $15.13 |
| 38 | Hawaii | $33,638 | $16.17 |
| 39 | Arkansas | $28,116 | $13.52 |
| 40 | New Mexico | $27,956 | $13.44 |
| 41 | Tennessee | $28,324 | $13.62 |
| 42 | Texas | $28,539 | $13.72 |
| 43 | South Carolina | $28,024 | $13.47 |
| 44 | Utah | $27,853 | $13.39 |
| 45 | Florida | $28,465 | $13.69 |
| 46 | Oklahoma | $27,027 | $12.99 |
| 47 | Mississippi | $24,627 | $11.84 |
| 48 | Idaho | $24,856 | $11.95 |
| 49 | Alabama | $24,346 | $11.70 |
| 50 | Georgia | $26,654 | $12.81 |
| 51 | Louisiana | $23,657 | $11.37 |
Highest paying cities for call center agents
The highest-paying cities for call center agents are New York, NY, Milwaukee, WI, and Sterling Heights, MI.
| Rank | City | Avg. Salary | Hourly Rate |
|---|---|---|---|
| 1 | New York, NY | $37,432 | $18.00 |
| 2 | Milwaukee, WI | $37,341 | $17.95 |
| 3 | Sterling Heights, MI | $36,286 | $17.45 |
| 4 | Urban Honolulu, HI | $33,661 | $16.18 |
| 5 | Schaumburg, IL | $33,639 | $16.17 |
| 6 | Los Angeles, CA | $33,585 | $16.15 |
| 7 | Columbus, OH | $33,199 | $15.96 |
| 8 | Billings, MT | $33,188 | $15.96 |
| 9 | Denver, CO | $32,630 | $15.69 |
| 10 | Allentown, PA | $32,265 | $15.51 |
| 11 | Des Moines, IA | $32,202 | $15.48 |
| 12 | Raleigh, NC | $31,540 | $15.16 |
| 13 | Indianapolis, IN | $31,029 | $14.92 |
| 14 | Phoenix, AZ | $30,450 | $14.64 |
| 15 | Saint Louis, MO | $29,687 | $14.27 |
| 16 | Las Vegas, NV | $29,676 | $14.27 |
| 17 | Kansas City, KS | $29,336 | $14.10 |
| 18 | Tallahassee, FL | $28,981 | $13.93 |
| 19 | San Antonio, TX | $28,788 | $13.84 |
| 20 | Fayetteville, AR | $28,159 | $13.54 |
Call Center Agents are the most in-demand in these five cities:
Call Center Agent salary details
A call center agent's salary ranges from $23,000 a year at the 10th percentile to $41,000 at the 90th percentile.
What is a call center agent's salary?
| Percentile | Annual Salary | Monthly Salary | Hourly Rate |
|---|---|---|---|
| 90th Percentile | $41,000 | $3,417 | $20 |
| 75th Percentile | $36,000 | $3,000 | $17 |
| Average | $31,180 | $2,598 | $15 |
| 25th Percentile | $26,000 | $2,167 | $13 |
| 10th Percentile | $23,000 | $1,917 | $11 |
Highest paying call center agent jobs
The highest paying types of call center agents are sales agent, unit coordinator, and phone representative.
| Job Title | Annual Salary | Monthly Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| Customer Service Representative | $32,260 | $2,688 | $15.51 | 209,515 |
| Representative | $36,023 | $3,002 | $17.32 | 252,761 |
| Phone Representative | $42,827 | $3,569 | $20.59 | 222,650 |
| Customer Representative | $37,351 | $3,113 | $17.96 | 220,778 |
| Unit Coordinator | $43,688 | $3,641 | $21.00 | 85,294 |
| Customer Care Representative | $32,912 | $2,743 | $15.82 | 214,835 |
Top companies hiring call center agents now:
Which companies pay call center agents the most?
Call center agent salaries at University of California, Berkeley and UC Merced are the highest-paying according to our most recent salary estimates. In addition, the average call center agent salary at companies like Aspen Snowmass and Precision Opinion are highly competitive.
| Rank | Company | Average Salary | Hourly Rate |
|---|---|---|---|
| 1 | University of California-Berkeley | $44,170 | $21.24 |
| 2 | UC Merced | $41,408 | $19.91 |
| 3 | Aspen Snowmass | $41,012 | $19.72 |
| 4 | Precision Opinion | $40,552 | $19.50 |
| 5 | SAC Health | $38,896 | $18.70 |
| 6 | Miele | $37,750 | $18.15 |
| 7 | Andersen | $37,443 | $18.00 |
| 8 | Meta | $36,793 | $17.69 |
| 9 | Covenant Community Care | $36,556 | $17.57 |
| 10 | Hilton Grand Vacations | $36,406 | $17.50 |
| 11 | Whatley Health Services | $35,974 | $17.30 |
| 12 | Hyatt Hotels | $35,911 | $17.26 |
| 13 | Henry Schein | $35,801 | $17.21 |
| 14 | CarMax | $35,313 | $16.98 |
| 15 | Spectrum | $35,149 | $16.90 |
| 16 | eyecarecenter | $35,010 | $16.83 |
| 17 | Tesla | $34,917 | $16.79 |
| 18 | Waterbury Youth Services | $34,515 | $16.59 |
| 19 | Finity Communications | $34,464 | $16.57 |
| 20 | Asbury Automotive Group | $34,127 | $16.41 |
Wage gap by gender, race and education
Call Center Agent salary by industry
The average call center agent salary varies across industries:
- The average call center agent salary in the finance industry is $30,867, the highest of any industry.
- The average call center agent salary in the finance industry is $29,871.
- Call center agents in the professional industry earn an average salary of $27,077, the lowest of any industry.
Highest paying industries for call center agents
| Rank | Industry | Average Salary | Hourly Rate |
|---|---|---|---|
| 1 | Finance | $30,867 | $14.84 |
| 2 | Energy | $29,871 | $14.36 |
| 3 | Hospitality | $29,682 | $14.27 |
| 4 | Telecommunication | $29,662 | $14.26 |
| 5 | Technology | $29,598 | $14.23 |
| 6 | Professional | $27,077 | $13.02 |
High Paying Call Center Agent Jobs
Call Center Agent salary trends
The average call center agent salary has risen by $4,543 over the last ten years. In 2014, the average call center agent earned $26,637 annually, but today, they earn $31,180 a year. That works out to a 11% change in pay for call center agents over the last decade.
Compare call center agent salaries for cities or states with the national average over time.
Average call center agent salary over time
Compare call center agent salaries for individual cities or states with the national average.
Call Center Agent salary by year
| Year | Avg. Salary | Hourly Rate | % Change |
|---|---|---|---|
| 2025 | $31,200 | $14.99 | +3.1% |
| 2024 | $30,200 | $14.52 | +2.8% |
| 2023 | $29,400 | $14.12 | +2.5% |
| 2022 | $28,600 | $13.76 | +1.8% |
| 2021 | $28,100 | $13.51 | +1.8% |
Recently added call center agent salaries
| Company | Job | Location | Date Added | Salary |
|---|---|---|---|---|
| Capgemini Government Solutions | Capgemini Government Solutions | Customer Service-Call Center Agent (Bilingual) CA | Irvine, CA | 12/16/2024 | $41,740 |
| Bob Sumerel Tire & Service Inc. | Insurance Call Center Sales Agent | Conde, SD | 12/16/2024 | $31,305 |
| Remodel Usa | Call Center Agent | Jacksonville, FL | 12/16/2024 | $31,305 |
| Think Tell Junction | Call Center Agent | New Orleans, LA | 12/16/2024 | $38,610 |
| Pattern Promotions | Call Center Agent | Atlanta, GA | 12/16/2024 | $35,000 |
| Seronda Network | Call Center Agent | New Orleans, LA | 12/16/2024 | $38,610 |
| Seronda Network | Call Center Agent | Atlanta, GA | 12/16/2024 | $35,000 |
| Nordstrom | Asset Protection-Agent-Woodmore Towne Center Rack | Lanham, MD | 12/15/2024 | $48,105 |
| Progressive | Call Center-Bilingual Spanish | Akron, OH | 12/15/2024 | $44,871 |
| Progressive | Call Center-Bilingual Spanish | El Paso, TX | 12/15/2024 | $44,871 |
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