What does a Senior Account Specialist do?
A senior account specialist is in charge of overseeing client accounts and financial transactions in businesses, ensuring accuracy and efficiency. It is their responsibility to gather and analyze extensive data, manage staff, and liaise with external parties such as vendors and suppliers. They also process invoices, vouchers, checks, job orders, and other documents. Moreover, as a senior account specialist, it is essential to lead and serve as a mentor to junior account specialists, all while implementing the company's policies and regulations.
Senior account specialist responsibilities
Here are examples of responsibilities from real senior account specialist resumes:
- Manage accounts while providing excellent customer service, help build financial relationships, redirecting calls in upselling credit per customer needs
- Educate and understand Medicare policies and guidelines for qualifying perspective patients.
- Create team PowerPoint presentations for team meetings.
- Provide customers with HIPPA forms and rules and regulations.
- Submit primary and secondary Pennsylvania and Ohio Medicaid claims online thru PROMIS.
- Know all laws including hippa call recording disclosures, credit card laws etc.
- Process all A/R final job reconciliations for clients, key vendor invoices as needed.
- Develop key business relationship in order to increase disease state and product awareness with physicians, pharmacists, patients and caregivers.
- Prepare the electronic file to transmit to the bank for the ACH process which includes adding, deleting and correcting accounts.
- Clear discrepancies of various bank reconciliations and refund account
- Select by upper management to start up new Medicaid division
- Follow prescribe collection procedures for assign portfolio as directed.
- Perform late-stage collection activities on large portfolio of non-conforming sub-prime mortgages.
- Resolve simple and complicate payroll/tax issues and assist in reconciling payroll reports.
- Develop training materials including PowerPoint presentations, classroom documentation, flow charts, workshops and comprehensive process manuals.
Senior account specialist skills and personality traits
We calculated that 20% of Senior Account Specialists are proficient in Patients, Healthcare, and Account Management. They’re also known for soft skills such as Negotiating skills, Speaking skills, and Listening skills.
We break down the percentage of Senior Account Specialists that have these skills listed on their resume here:
- Patients, 20%
Enrolled patients in Financial Assistance Programs, statement prep, data entry, payment posting, and charge Entry.
- Healthcare, 13%
Worked with healthcare providers verifying medical coverage and billing accounts.
- Account Management, 9%
Advanced to increasingly responsible positions of customer account management, handling full resolution of customer inquiry and processing of error resolution.
- Excellent Interpersonal, 6%
Demonstrated excellent interpersonal and communication skills, oral and written.
- Customer Accounts, 4%
Analyzed and assisted Controller in establishing new customer accounts.
- Problem Resolution, 3%
Follow set procedures for direct problem solving and for communicating information to partner for problem resolution.
"patients," "healthcare," and "account management" are among the most common skills that senior account specialists use at work. You can find even more senior account specialist responsibilities below, including:
Negotiating skills. The most essential soft skill for a senior account specialist to carry out their responsibilities is negotiating skills. This skill is important for the role because "the main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties." Additionally, a senior account specialist resume shows how their duties depend on negotiating skills: "provide assistance to customers in negotiating payment arrangements for delinquent accounts. "
Speaking skills. Another essential skill to perform senior account specialist duties is speaking skills. Senior account specialists responsibilities require that "collectors must be able to speak to debtors to explain their options and ensure that they fully understand what is being said." Senior account specialists also use speaking skills in their role according to a real resume snippet: "addressed and resolved complaints and account issues with clients in a timely manner. "
Listening skills. senior account specialists are also known for listening skills, which are critical to their duties. You can see how this skill relates to senior account specialist responsibilities, because "collectors must pay attention to what debtors say when trying to negotiate a repayment plan." A senior account specialist resume example shows how listening skills is used in the workplace: "listen to collections calls and provide immediate feedback based on customer complaints. "
The three companies that hire the most senior account specialists are:
- Cardinal Health25 senior account specialists jobs
- DLA Piper25 senior account specialists jobs
- Johnson & Johnson19 senior account specialists jobs
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Compare different senior account specialists
Senior account specialist vs. Account services representative
An account services representative is responsible for responding to the customers' inquiries and concerns regarding their financial accounts and statements. Account services representatives also offer new products and services from the financial institution, handling customers' complaints, assist in developing marketing strategies and promotional offers, and identify business opportunities to generate more revenues and attract potential clients. An account services representative must have excellent communication and customer service skills, processing their financial transactions, and resolve billing discrepancies.
While similarities exist, there are also some differences between senior account specialists and account services representative. For instance, senior account specialist responsibilities require skills such as "healthcare," "excellent interpersonal," "crm," and "financial statements." Whereas a account services representative is skilled in "customer satisfaction," "work ethic," "technical support," and "account services." This is part of what separates the two careers.
Account services representatives tend to make the most money working in the automotive industry, where they earn an average salary of $36,248. In contrast, senior account specialists make the biggest average salary, $81,728, in the pharmaceutical industry.The education levels that account services representatives earn slightly differ from senior account specialists. In particular, account services representatives are 3.5% less likely to graduate with a Master's Degree than a senior account specialist. Additionally, they're 0.3% less likely to earn a Doctoral Degree.Senior account specialist vs. Account manager
Account managers are employees who act as the bridge between the company they represent and the client of the company. They are assigned to handle specific clients so that the company will be able to tailor-fit any product or service according to the clients' requirements. Account managers are responsible for maintaining a harmonious relationship between the two parties by ensuring that any agreement made is amenable to both the company and the client. They are also responsible for ensuring that the company will be able to provide the needs of the client within any limitation that the client may have. Account managers also ensure that the company's reputation and well-being are always considered in any dealings.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that senior account specialist responsibilities requires skills like "patients," "excellent interpersonal," "problem resolution," and "account maintenance." But an account manager might use other skills in their typical duties, such as, "work ethic," "project management," "business development," and "sales process."
Account managers may earn a higher salary than senior account specialists, but account managers earn the most pay in the technology industry with an average salary of $76,412. On the other hand, senior account specialists receive higher pay in the pharmaceutical industry, where they earn an average salary of $81,728.In general, account managers achieve similar levels of education than senior account specialists. They're 1.0% less likely to obtain a Master's Degree while being 0.3% less likely to earn a Doctoral Degree.Senior account specialist vs. Cash application specialist
Cash Application Specialists handle a variety of tasks related to company finances. They manage the organization of the company's financial records and oversee the overall cash inflow. They may also be assigned to handle payment collection, preparation of invoices, and receipts' issuance. They manage their relationship with their counterparts in client organizations to ensure a harmonious work relationship. This will help them follow up payments, communicate better, and resolve any concerns. Cash application specialists are also in charge of updating client records and ensuring that clients' payments are accurate. They also process refunds and facilitate other financial transactions.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a senior account specialist is likely to be skilled in "healthcare," "account management," "excellent interpersonal," and "problem resolution," while a typical cash application specialist is skilled in "cash application," "data entry," "credit card payments," and "reconciliations."
Cash application specialists make a very good living in the transportation industry with an average annual salary of $39,650. On the other hand, senior account specialists are paid the highest salary in the pharmaceutical industry, with average annual pay of $81,728.Most cash application specialists achieve a similar degree level compared to senior account specialists. For example, they're 3.7% less likely to graduate with a Master's Degree, and 0.5% less likely to earn a Doctoral Degree.Senior account specialist vs. Business specialist
A business specialist's role is to perform research and analysis to determine the company's strengths and weaknesses, aiming to improve and develop areas for optimal performance. Their responsibilities revolve around coordinating with different departments to gather relevant data, identifying new opportunities and ways to meet clients' needs, devising strategies and programs for profit growth, and developing new processes for business efficiency. Furthermore, it is essential to provide corrective measures on various issues and concerns, all while implementing the company's policies and regulations.
Even though a few skill sets overlap between senior account specialists and business specialists, there are some differences that are important to note. For one, a senior account specialist might have more use for skills like "healthcare," "excellent interpersonal," "problem resolution," and "medicare." Meanwhile, some responsibilities of business specialists require skills like "power bi," "cycle management," "data analysis," and "visualization. "
Business specialists reach similar levels of education compared to senior account specialists, in general. The difference is that they're 3.4% more likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.Types of senior account specialist
Updated January 8, 2025
