Service Delivery Manager Jobs Near Me

Expertise and/or relevant experience in the following areas are mandatory: Bachelor's degree 2+ years of relevant experience Strong project management skills, including planning, scheduling, and communication Strong proficiency in MS Office Suite and Excel Experience with collecting, analyzing, and reporting key reporting data Experience in program evaluation that includes evidence-based practices and outcome measurement Expertise and/or relevant experience in the following areas are desirable but not mandatory: Master's degree 5+ years of experience, preferably with some experience working with education and/or governmental institutions A working knowledge of requirements for federal programs. Familiarity with state level grant program administration Experience in partnership development with community groups, non-profit partners and/or government agencies

Job Title: Senior Manager of Creative Services Reports To: Director of Marketing The Senior Manager of Creative Services is responsible for leading the development and implementation of the PPAI brand, ensuring a cohesive and compelling expression of the organization's identity through both visual elements and voice. Reporting to the Director of Marketing, this role establishes brand strategy that aligns PPAI's vision, mission, and core values with creative outputs that resonate across diverse stakeholders. This individual is responsible for connecting visual identity and voice, ensuring consistency and cohesion across all business units, digital platforms, print publications, events, advocacy efforts, and external communications. The Senior Manager of Creative Services will develop creative strategies that effectively communicate PPAI's message to promo industry professionals, the Board, staff, policy makers, brands, peer associations, end users, and other key audiences. As an advocate for the brand and industry, this role ensures that PPAI's creative expression supports the organization's strategic objectives and enhances its reputation as a leader within the promotional products industry. Key Responsibilities Brand Strategy & Creative Development (40%) Lead the development, implementation, and ongoing monitoring and management of PPAI's comprehensive brand strategy, connecting visual identity and voice to convey the organization's vision, mission, and core values. Serve as internal and external ambassador and advocate for the PPAI brand through storytelling, design, and creative execution that reflects PPAI's leadership and mission. Establish and maintain a cohesive brand identity that integrates visual expression and messaging across all creative outputs. Ensure brand consistency across digital platforms, printed materials, publications, events, advocacy efforts, and internal and external communications. Develop creative strategies that effectively appeal to and resonate with diverse stakeholders, including promo industry professionals, the Board, staff, policy makers, brands, peer associations, and end users. Collaborate with the Director of Marketing to align brand strategy with broader organizational objectives and ensure consistency in messaging and creative expression. Provide creative strategy and campaign development alongside the Creative Team. Pitch campaigns to stakeholders, working within workflow process, to make adjustments and execute. Collaboration & Cross-Functional Alignment (20%) Partner with the Marketing Team, Project Management Lead, and other department directors to ensure consistency in creative workflow, structure, and execution. Maintain open communication with internal stakeholders to ensure creative strategies align with broader marketing, media, and advocacy efforts. Foster a collaborative environment that encourages creativity, innovation, and alignment across departments. Provide creative guidance and feedback to team members, promoting quality and consistency in all creative outputs. Creative Strategy & Execution for Publications (20%) Develop and execute creative strategies for PPAI publications, including digital and printed materials, ensuring alignment with brand standards and organizational objectives. Collaborate with the Director of Media & Research to create cohesive visuals and messaging that resonate across all publication channels. Oversee the design, layout, and branding of publications to ensure consistency in storytelling, quality, and impact. Ensure that creative assets for publications reflect PPAI's voice, tone, and visual identity. Creative Team Leadership (10%) Lead, mentor, and manage the Creative Services Team, fostering a collaborative environment that promotes creativity, innovation, and accountability. Establish clear performance expectations, provide constructive feedback, and support professional growth and development within the creative team. Ensure creative team members are aligned with PPAI's brand standards, objectives, and core values in all creative outputs. Vendor & Agency Management (10%) Alongside Director of Marketing, serve as liaison with external agencies and vendors to ensure adherence to PPAI's brand guidelines and creative standards. Oversee agency creative relationships to ensure projects are delivered on time, within budget, and aligned with established brand objectives. Provide clear direction and feedback to vendors to ensure quality, consistency, and adherence to creative expectations. Experience Requirements 7+ years of creative leadership experience within a team environment Past experience working at an advertising/marketing agency, membership-based association or nonprofit organization work a plus. Proven ability to develop and execute creative strategies that enhance brand reputation and drive consistency across various media. Extensive experience in graphic design, multimedia production, storytelling, and creative content development. Strong expertise in branding, visual design principles, messaging, and creative direction. Demonstrated ability to collaborate effectively across departments and manage multiple creative projects simultaneously. Previous knowledge and creative leadership experience within printed and digital publications. Knowledge, Skills, and Abilities Strategic mindset with the ability to develop and execute comprehensive creative strategies. Ability to integrate visual identity and voice to create a cohesive and impactful brand experience. Strong communication and relationship-building skills, fostering collaboration across departments. High adaptability, with the ability to lead through change and drive innovative, creative solutions. Outstanding organizational and time management skills. Aptitude in decision-making and problem-solving. Preferred Qualifications Past experience designing publications, both print and digital. Advanced degree in graphic design, marketing, creative direction, or related field. Certifications in branding, creative leadership, or digital design. Job Status FLSA Status: Exempt Compensation: Salary Job Status: Full-Time Daily Schedule: Flexible Work Location: Position must work from HQ location with Hybrid Remote Work Model Physical Activity Sitting Standing Lifting Pushing/Pulling Bending/Stooping Extended work hours, extended weeks (endurance requirement) Work Environment Office environment Trade show floor or event venues Temperature controlled environment Travel: Must be able to travel (approximately 10%) PPAI is an Equal Opportunity Employer (EOE) Apply to: **************

Primarily responsible for leading fellow service and repair team members by directing, coaching, and training the department within the corporate goals determined by the business unit's leadership team. The goal of the Service and Repair Customer Service Manager is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention by meeting and exceeding customer expectations. As a people leader, they support a positive culture, build strong relationships, and provide ongoing feedback. Contributes to a positive working culture, builds strong relationships, and lives out the values of integrity, collaboration, and accountability. ESSENTIAL DUTIES and RESPONSIBILITIES: Team Leading Set a clear mission and deploy strategies focused toward that mission. Develop service procedures, policies, and standards. Assist with the implementation and design of current and new business processes, information technology tools, departmental communications, and training in order to achieve the business unit's goals and objectives. Collaborate with all departments as needed to improve, direct and re-enforce the goals and objectives of the business unit's leadership team. Keep accurate records and document customer service actions and discussions. Maintain an orderly workflow for all team members to meet customer requirements. Recruit, mentor and develop team members in an environment where they can excel through encouragement, coaching and formal training. Schedule and approve all aspects of daily work requirements, including approving individual time off requests and schedule changes. Serve as back up to the Service Coordinator and Service CSR during absences. Manage and adhere to budget approved by the leadership team. Performs other duties as assigned. Vendor Interaction/Order Maintenance Create repair BOM's (Bill of Material) by working directly with vendors/suppliers regarding price and availability of components needed to complete the repair. Verify items by comparing items requested to the inspection report provided by the technician, clarifying unclear items, and recommending alternatives. Maintains open dialog with suppliers (both internal and external) and vendors regarding warranty issues. Customer Interaction Take ownership of customer's issues and follow problems through to resolution. Manage customer communications throughout the department including customer disputes, quality issues, supplier issues or other departmental disputes to ensure corporate goals are achieved. This may include off-site customer visits, training, or other forms of external communications. Interact directly with customers either by telephone, email or in person. Provide customers with information and literature detailing the services offered by the business unit. Generate quotes for new commodities with price and lead time at the customer's request. Generate quotes for new commodities for items that have been inspected and have been deemed damaged beyond repair or damaged beyond economic repair. Respond quickly and accurately to customer inquiries and organize workflow to meet customer timeframes. Provide timely and accurate information to customer order status requests. Process customer returns and issue return authorizations according to established department policies and procedures. Take payment information. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. COMPETENCIES: Ability to think strategically and to lead. Advanced multi-tasking and troubleshooting skills. Ability to adapt to situations where there are few concrete variables to resolve a problem. High degree of interpersonal skills with excellent written and oral communication skills. Must possess the personal discipline to establish the proper image as a representative of the business unit with the ability to meet and work with the customer in a professional manner. Knowledge of hydraulics and pneumatics and ability to read hydraulic and electrical schematics. General knowledge of estimating time and materials needed to complete the requested scope of work. Ability to move or transfer products with an overhead crane and forklift. Use of basic hand tools, pneumatic tools, and power tools. Use of a digital voltmeter for the purposes of troubleshooting. Use of calipers and other devices for measuring. Computer proficiency to include Microsoft Office Suite. PHYSICAL AND MENTAL DEMANDS: Office hours average 40 per week; may require additional hours including evening and weekends depending on business needs. Standard work hours for the service department are Monday through Friday, 7am - 4pm and/or as aligned with manager and site needs. Remote work arrangements applicable as approved by manager. Work typically performed in an indoor office and shop environment. Travel Minimal - Up to 10%. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. WORKING ENVIRONMENT: Frequently required to sit at a desk/workstation for extended periods of time. Must be able to lift 15 pounds at times. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Education/Experience High school diploma, trade school certificate or General Education Degree (GED). Minimum of 3-5 years Human Resources experience required. Licenses/Credentials/Certifications Valid Driver's license with no minor moving violations within the most recent 36-month period and no major violations or suspensions in the most recent 60-month period. Compensation details: 65000-90000 Yearly Salary PIe053b8aa535a-26***********7

ATLANTA, GEORGIA! WE ARE ADDING A SENIOR DEVELOPMENT MANAGER TO OUR TEAM! The Senior Development Manager contributes to the Jim N' Nicks Development Team by managing the initial phases of the development process. This individual is a member of the Jim N' Nicks Development leadership Team and directs the real estate (RE) project coordination on all new restaurant development. This role reports directly to the Vice President of Development. Essential job functions include, but are not limited to the following: • Leads the creation and modification of standardized new deal processes for development team. • Manages due diligence spend and reports actual versus allocated financials to development and Finance team. • Consistently analyzes existing procedure for redundancy or inefficiency. • Subject matter expert of real estate project tracking and timeline accountability for new projects. • Partners with Finance, Operations and Development to form prioritization strategies and monitor progression of projects. • Optimizes development processes by leading Critical Path, Strategy, and Planning Meetings with development team. • Supervises RE external vendors to ensure turnaround time and quality standards are obtained. • Collaborate with the technology team to generate custom project status reports for all Development Teams, and senior-level executives. • Works closely with the Real Estate Director, Attorney, Construction Coordinator, and finance to monitor and expedite the Development process. • Maintains relationships with, and may source, outside consultants, contractors, brokers, and suppliers. • Reviews, reconciles, and processes soft costs expenses related to Real Estate transactions or other Real Estate related activities(titles, surveys, aerials, soils, consultants, etc.). • With Construction Coordinator ensures that Development costs are reviewed, monitored, and updated as necessary. • Publishes and maintains Development Team reports. • Reviews and Analyzes title and survey to identify any issues which may impede the development or use of a Jim N' Nicks restaurant. • Expedites and ensures the resolution of all conditions required to close a Real Estate transaction and release to Construction (title, survey, environmental, closing documents, etc.). • Collects, inputs, and provides information that supports the planning process. • Ensure that site files are organized, maintained, and updated. • Communicates and implements corporate policies and procedures. • Provides consistent and frequent feedback on reports to ensure quality of work standards are met. Qualifications • 5+ years of commercial title, survey, and real estate related experience. • Comprehensive understanding of real estate legal document administration. • People management experience preferred. • BA/BS degree in a real estate or business discipline. • Proactive, innovative and strategic thinking program manager. • Strong written and oral communication. • Excellent interpersonal, persuasion and teamwork skills. • Ability to engage and influence Senior-level executives and stakeholders. • Self-motivated and productive working in a remote position. • Experience coordinating the acquisition of liquor and business licenses for restaurant use. Physical Demands • Remaining in a stationary position for extended periods of time. • Bending, squatting and lifting up to 25 lbs. • Occasional movement inside the office to access file cabinets, office machinery, etc. • Frequent communication with the Development, Legal, and Finance teams. Must be able to exchange accurate information in these situations. • Consistently operates a computer and other office productivity machinery (i.e. calculator, copy machine, and printer. Disclaimer This position description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, team member development and compensation. As such, the incumbent may perform other duties and responsibilities as required.

The Role The Senior Manager, Enterprise Technology Standards & Controls will leverage technical, analytical, problem-solving, and communication skills as part of the new Enterprise Technology Standards & Controls Office. In this role, you will work across ET Domains to help teams identify and report risk, support ET-focused internal audits, and provide transparency into known risk mitigation activities. This role will be part of a new first line of defense team that will oversee and support the identification, mitigation and communication of technology risks to enhance the firm's security posture, build a transparent trust and confidence model among associates, management, and Risk/Audit, and ultimately support the strategic goals of the organization while fostering a strong risk and control mindset within the business. This role requires significant coordination and collaboration across Enterprise Technology. The Expertise and Skills You Bring Bachelor's Degree with 7+ years of related work experience. Technical Proficiency: ability to partner with ET domains, healthy challenge of the effectiveness of current processes/controls, understanding of risk, ability to test and quantify risk, and support in defining proactive defense strategies. Risk/Audit background: understanding of risk and control frameworks (NIST, SOC, COSO, etc.), ability to identify risk, document and communicate findings, and think strategically across enterprise. Data Analytics: Familiarity with implementing automated trending/pattern detection that may signify emerging risks, ability to analyze data, build automated monitoring/ reporting on control effectiveness. Proven track record of collaborating to build consensus across multiple levels of the organization. Ability to break down solutions into manageable aspects and partner with various product area leads on the cross-capability implementation and business unit adoption. Exceptional written and verbal communication skills. Proven strategic, analytical, and problem-solving skills with the ability to identify and articulate connections across separate, but related concepts. An outstanding partner, relationship builder, and communicator. Flexible and adaptable to changing needs and shifting priorities. Technical understanding of ecosystem fundamentals across the firm. Ability to identify risk and influence leadership on key decisions with clear and concise mitigation strategies derived from data analysis. Establishing trust and credibility to drive alignment across Fidelity Technology and business strategies via an enterprise-wide delivery ecosystem and tools. Assessing progress against Fidelity Technology goals and monitoring key performance indicators to provide insights about the effectiveness of the Fidelity Technology (or individual domain) strategies. Optimizing the operating model to maximize scale and efficiency. Note: Fidelity will not provide immigration sponsorship for this position. The Team Our team mission is to safeguard our organization's technology by proactively identifying, assessing, and mitigating risks. We strive to ensure the integrity, confidentiality, and availability of our systems and data through continuous monitoring, innovative solutions, and collaborative efforts. Our commitment is to foster a secure and resilient environment that supports the organization's strategic goals and empowers our stakeholders to operate with confidence. The ET Standards & Controls office is part of the Fidelity Technology Strategy & Planning organization. FTS&P's mission is to provide consistent, strategic, and transparent technology management that enables Fidelity Technology to create the platforms and capabilities that deliver value to our customers, clients and associates. Certifications:Category: Compliance Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office. #J-18808-Ljbffr

IT Voice is a leading provider of Technology solutions, specializing in a wide range of services including Managed IT, Cloud, Security, Managed Network, and VoIP solutions. Our team is dedicated to delivering World Class Technology with Hometown Service, guided by our core values: Focus on others, own it, work smart, and do the right thing. We prioritize the needs of our clients, taking ownership of every task and approaching our work with efficiency and integrity. Job Description: As a Dispatcher / Service Manager, you'll play a crucial role in ensuring customer satisfaction by efficiently coordinating service calls, technician schedules, and client communication. We're looking for individuals who are ready to manage the day-to-day flow of service operations, handle administrative processing with precision, and make a real impact by being the frontline link between our technical team and customers. Responsibilities: Receive incoming service requests via phone and walk-ins, and schedule appointments accordingly Dispatch technicians for installations, repairs, and maintenance calls Organize and prioritize workloads to ensure all service deadlines are met Enter technician time and parts into invoices with a high level of accuracy Maintain manual and digital records for equipment inventory, billing, and job tickets Support walk-in customers with parts or service requests Call customers when their equipment or vehicles are ready for pickup Schedule internet installs, re-installs, and repair appointments Assist with vehicle repair scheduling and ongoing maintenance Stay hands-on with technical department activities Perform various administrative duties as assigned Requirements: High school diploma or GED Minimum 3 years of experience in a related dispatch or service coordination role Proficient in Microsoft Office and Windows 7/10 Experience with CRM or billing systems; CCI Billing/CRM experience preferred Strong communication and organizational skills Ability to manage multiple priorities and meet deadlines Customer service mindset and professional appearance Ability to prepare administrative paperwork and reports Must pass a pre-employment drug screening and be subject to random testing The ability to get stuff done Passion for Technology Heart to always do the right thing and admit mistakes Good communication skills We are also a Team - so if it would bother you to take out the trash one day, it's probably best you don't apply. Job Type: Full-time Salary: $40,000 - $50,000 per year, plus potential for additional compensation Benefits: • 401(k) • Dental insurance • Health insurance • Life insurance • Paid time off • Travel reimbursement • Vision insurance • Work from home flexibility (as needed and approved) Schedule: Monday to Friday Work Location: On-site at Collins Communications Inc. - Gillette, WY Company Website: ***************

FM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles. Summary: This position heads up the critical IT audit group and is relied upon as the subject matter expert on all IT audit related issues by the chief internal auditor. The position manages a team of IT auditors. The position monitors all emerging information technology risks including the hugely impactful cyber security risk that is owned by the chief information officer and is actively monitored by the audit committee. This position requires active participation in the development of a comprehensive global IT audit strategy, followed by effective execution to achieve organizational goals. Responsible for managing the enterprise-wide IT audit universe, all IT audits and targeted reviews, co-manages integrated audits (audits with technology, financial and/or operational components), advises IT and business management. The position is focused on assessing IT components of control environments and advising on associated risks on a global basis. Schedule & Location: This is a full-time office-based position in Johnston, RI. Four days per week of work are required on-site, with flexibility for one remote day per week. Core on-site workdays are Monday, Wednesday, and Thursday. Employee may choose to work remotely on either Tuesday or Friday. A robust relocation package will be offered to the finalist of choice, if needed, and based on meeting a criteria per policy. • Manage IT auditor(s) and financial/operational auditors (including auditors in other global locations) during audits and projects with significant technology component. • Lead IT related professional development for all financial/operational auditors. • Manage and perform regular information system audits outlined in the annual audit plan. • Oversee audit planning, review IT components in audit programs, facilitate interviews with IT groups during audit fieldwork and project participation work. • Manage MAR compliance assessments of IT processes. • As the subject matter expert, maintains the technical accountability for all findings and recommendations to executive management. • Partner and consult with IT and business managers in relation to system development projects and initiatives to ensure that controls are developed to achieve business objectives; outline risks and implications on control environment of business process and system changes, determine if the changes do not cause noncompliance with established policies/procedures and regulatory requirements. Communicate identified risks to senior management. • Responsible for maintaining the global IT audit universe, including the risk assessment, creation and prioritization of the annual IT audit plan. • Communicate the plan to senior management up to the CIO and agree the scheduling of each audit with department vice presidents Provide IT related input during annual financial/ operational risk assessment and audit planning process. • Responsible for the performance management of IT auditor(s), including coaching, mentoring, career development initiatives, appraisals and training programs. • Coordinate external audit work during the annual audit process, including consultations at the partner level. • Responsible for agreeing the design of detailed test plans; overseeing delivery of required documentation in support the audit process; facilitate responses to additional inquiries or help resolve any questions during the audit process. • Maintains overall responsibility for ensuring that all IT related aspects that internal audit provide direct assistance for have been completed satisfactorily. • Attend executive level meetings up to the audit committee level and present technology audit matters as directed by the chief auditor. • Attend other corporate committee meetings as agreed with the chief auditor. Required Education: • Bachelor's Degree in Information Technology or a related field Highly Preferred Education: • Master's degree preferred • Minor in Accounting/Finance • CISA certification Required Work Experience: • 10+ years of experience in information technology, including IT audit and/or IT risk/compliance function for a large size company • Prior management experience Highly Preferred Work Experience: • Experience in financial services environment preferred Required Technical Skills: Expert or applied knowledge of all of the requirements of the IIA Professional Practices Framework, including but not limited to: - Mission of internal audit - Organizational independence - Individual objectivity - Impairment to independence or objectivity - Ethical behavior - Due professional care - Organizational governance - Fraud - Risk management - Internal control - Engagement planning, fieldwork and outcomes - Internal audit strategic planning and management Accounting and finance: -General knowledge of financial and managerial accounting concepts and underlying principles, and general business operations. IT: -Ability to evaluate control gaps in critical audited system components, system integrations, related support processes, and client control expectations in different cloud service types. -Ability to evaluate coverage of audited processes performed by 3rd parties and evaluate monitoring of compliance with complimentary user entity controls. -Ability to evaluate system development related controls. -Ability to apply appropriate guidance from IT control frameworks during audit work. -Ability to quickly and effectively gain an understanding of emerging IT related risks and available controls by reviewing available information. -Ability to determine a need and scope for evaluation of IT General Controls and Application Controls during evaluation of business processes. Expert or applied knowledge of key IT areas such as system development methodologies, cloud services, cyber security and data governance. Strong understanding of core insurance business processes including underwriting, premiums, reinsurance, claims, as well as, the following general business processes: corporate governance, ethics, culture. Required Soft Skills: -Self-motivated individual with a strong need for achievement -Credible individual, with a high degree of consistency between their words and actions -Focused individual, with strong attention to detail Develops talent: -Develops people to meet both their career goals and the organization's goals. Drives Engagement: -Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Communicates Effectively: -Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Builds Effective Teams: -Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Instills Trust: -Gains the confidence and trust of others through honesty, integrity, and authenticity. Values Differences: -Recognizes the value that different perspectives and cultures bring to an organization. Ensures Accountability: -Holds self and others accountable to meet commitments. For example, helps team hold each other accountable for goals, adherence to policies and procedures. The hiring range for this position is $156,400 - $224,800 annually. The final salary offer will vary based on individual education, skills, and experience. The position is eligible to participate in FM's comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more. FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Incident Ops team is a global 24/7 team responsible for driving incident response and management from detection to resolution. Stripe is proud of its five 9s reliability and this team is at the forefront of ensuring we keep it that way - working hand-in-hand with Reliability Eng and across the Tech Org. This team of incident response managers (IRM) is defined by our sense of ownership and how we drive incidents to resolution - marshaling the necessary cross-functional resources to respond to and resolve service outages, critical bugs, security attacks and anything that significantly impacts the users of our products. The team is user-first and ensures appropriate external communications from Stripe and senior management to keep our users informed of disruption to their experience of Stripe. The team is skilled in communications, incident handling and technical adeptness as incidents can arise from anywhere and cut across products and orgs in Stripe. What you'll do As an Incident Response Manager (IRM), you'll play a crucial role in driving the right level of response from Stripes to incidents, determining impact, rallying Stripes to mitigate, communicating to users and ensuring appropriate remediations and orchestrate the Root Cause Analysis (RCA) process. You'll work closely with IRMs and responding teams globally to ensure solid 24/7 coverage on how we monitor, detect, respond, communicate and mitigate incidents. You'll focus on developing your skills in incident management, communication, and technical understanding of Stripe's products and services. When not managing incidents, you'll contribute to improving our operations. You'll focus on developing your skills in incident management, communication, and technical understanding of Stripe's products and services. Responsibilities Act as an Incident Commander for incidents across various classes (reliability, technical, data privacy, product, or security), driving incident resolution with urgency and cross-functional collaboration Lead all user-facing incidents across domains at Stripe - including reliability, technical, security, and data privacy "User First" approach to determine impact, providing accurate situation reports, facilitating comms bridges, and ensuring useful and timely external communications to users Update internal stakeholders and support decision-making processes during incidents Participate in the root cause analysis process, conduct post-mortems for routine incidents, and identify remediations Collaborate with engineering, product, and operations teams to improve incident handling processes and tooling Contribute to team culture and processes that enhance incident response capabilities Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of demonstrable major incident experience for organizations that run mission critical applications or always-on Saas environments. Demonstrated ability to independently lead multiple incidents concurrently with minimal support and guidance from senior team members Basic understanding of application development, architectures, and cloud environments Familiarity with infrastructure concepts, including physical, virtual, and container-based compute platforms Practical experience using modern monitoring and telemetry tools such as Splunk Prometheus, and Grafana Basic data analysis skills using SQL, Splunk or other tools. Strong task management skills, with attention to detail and ability to remain composed in high-pressure situations. Good written and verbal English communication skills, with the ability to translate complex technical issues for various stakeholders. Preferred qualifications Familiarity with different types of incidents such as technical, privacy, security, or crisis with eagerness to continually learn about Stripe's products and systems. Experience in conveying key details of technical issues to stakeholders Experience with broad public-facing communications (e.g. status pages, tweets) and/or targeted communications (e.g. direct emails, support ticket responses). Familiarity with distributed architectures and system inter-dependencies which operated in a cloud environment.

Our mission is to empower people to build community and bring the world closer together. Through our array of apps and services, we connect billions globally, fostering sharing and community building. We're builders at heart, innovating and growing, always driving towards creating impactful connections and strengthening communities. Job Location: Fully Remote Reports to: Manager, Data Center New Build PM Team Position Type: Full-Time Role Overview: We are seeking a Technical Data Center and Networking Program Manager with significant experience in web and enterprise critical infrastructure. This role is pivotal in supporting our North American operations, focusing on the Networking, Data Center Design, Construction, and 24x7 Operation. The successful candidate will be a key player in managing our data center infrastructure projects, ensuring effective collaboration across diverse teams and driving innovations that support our mission. Responsibilities: Manage and coordinate cross-functional infrastructure projects across different domains such as data center construction, networking, and hardware systems. Develop project plans, ensuring timely delivery while managing risks and changes. Interface with multiple stakeholders, including Engineering and Facilities, to define project requirements and scope. Drive process improvements and cost efficiency in project execution. Lead training initiatives and continuous learning for team members and partners. Minimum Qualifications: Bachelor's degree in MIS, IT, Systems Engineering, or related field. Over 5 years of experience in Data Center or Network deployment. Proven ability in project management, with a knack for delivering on schedule and within budget. Preferred Qualifications: Certifications such as CCNA or JNCIA. Experience in data center design and capacity management. Strong communication skills and the ability to work effectively with diverse teams.

Data Center Engineering Manager - Remote Opportunity We are looking for a seasoned leader to guide a multidisciplinary team in managing and executing large-scale infrastructure projects. The ideal candidate will be responsible for overseeing the design and implementation phases of complex technical facilities, ensuring alignment with both client expectations and internal standards. This role includes collaborating with internal teams and external partners to ensure effective delivery of projects, from the initial design phase through to construction completion, while fostering a culture of innovation, quality, and operational efficiency. Key Responsibilities: Direct the design and implementation process for both new and renovation projects, ensuring all client requirements and internal guidelines are met from start to finish. Establish and maintain a design framework that includes standardized tools, methods, and processes, ensuring clarity and consistency throughout the project lifecycle. Ensure designs are aligned with functional and performance requirements while adhering to relevant industry codes and standards. Drive the adoption of innovative solutions to improve sustainability and accelerate project timelines. Lead cross-functional teams through key planning and design milestones, ensuring deadlines are met, and costs remain within budget. Oversee the execution of construction administration activities, ensuring design integrity is maintained throughout the build phase and resolving issues that may arise on-site. Manage the process for handling design changes, ensuring all modifications are aligned with project goals and client requirements. Develop project budgets, identify risks, and define the scope, while carefully tracking all associated costs throughout development. Lead design reviews and value engineering sessions to optimize cost-efficiency without compromising project quality or performance. Monitor and track project milestones to ensure timely delivery of all design-related deliverables. Stay informed on the latest industry trends and technological advancements, incorporating new ideas into the design process. Evaluate design and construction alternatives to foster innovation and optimize lifecycle costs without sacrificing functionality. Conduct post-project evaluations to capture key learnings and share insights for continuous improvement. Ensure effective collaboration among teams to meet design expectations and quality standards. Ensure all projects comply with applicable regulations and industry standards. Qualifications: Required: A Bachelor's degree in Engineering, Architecture, or a related field, or equivalent experience. 10+ years of experience in project design and management, with a focus on large-scale infrastructure facilities (i.e. Data Centers) Experience in both ground-up and renovation projects, with a deep understanding of technical systems. Willingness to travel as needed (about 25%). Preferred: Professional certifications (P.E.) are highly desired. Extensive experience managing systems design for large infrastructure projects, including power distribution, telecom, and security systems. Familiarity with design tools such as AutoCAD, Revit/BIM, and project management software (e.g., Bluebeam, Microsoft PowerPoint). Solid understanding of infrastructure systems, including HVAC, electrical, and fire protection. Strong proficiency in project management software and standard office tools (MS Project, Google Earth, etc.). Self-starter with strong multitasking skills and the ability to work independently with minimal direction. Excellent written and verbal communication skills. A positive, solution-oriented attitude with a focus on efficiency and customer satisfaction. Key Characteristics: Strong leadership capabilities with the ability to manage and coordinate cross-functional teams. Creative problem-solver with the ability to drive technical and process innovation. Excellent communicator capable of managing multiple stakeholders and ensuring alignment across various teams. Highly organized and detail-oriented, ensuring consistent high-quality results while adhering to project timelines and budgets. This role offers a unique opportunity to lead impactful projects, working with a talented team on innovative infrastructure solutions.

TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer About TTM TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency (“RF”) components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards (“PCBs”). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market. Additional information can be found at *********** Position Summary: The IT Client Services Desk Manager oversees and manages the day-to-day operations of the Tier I team, ensuring effective resolution of all incidents and service requests while maintaining customer satisfaction and meeting service level agreements (SLAs). They are responsible for leading, training, and developing the team, as well as implementing and improving service desk processes and procedures. The Service Desk Manager will coordinate closely with the IT Director to identify, recommend, develop, implement, and support cost-effective technology solutions in line with the organization's strategic vision. Some travel may be required for meeting with other Client Services Management to develop and implement standard operating procedures, policies, and IT Service Management (ITSM) best practices. Duties and Responsibilities: Specific responsibilities of the Service Desk Manager include, but are not limited to, the following: Responsible for hiring, training, mentoring, and evaluating Client Services Tier I team members, managing work schedules and performance Maintain and improve the Service Desk platform, creating new forms / features that address common user issues Become the “face” of Client Services to the user population, engaging with both IT teams and end-users to address issues/tickets Overseeing the handling of incidents, service requests, and customer inquiries; ensuring timely and effective resolutions Developing and implementing standard operating procedures, policies, and IT Service Management (ITSM) best practices (e.g., ITIL) Required to provide weekly/monthly/yearly metrics on staff performance to ensure KPIs are being met or exceeded and to identify failings within the team Ensuring high levels of customer satisfaction; addressing and resolving customer issues and complaints; engaging in resolution of all escalations within the Service Desk Working with other IT teams, stakeholders, and vendors to improve service delivery Planning and allocating resources to meet operational needs Developing and maintaining a structured and standardized knowledge base for both service desk staff and end users Participate in the development and implementation of new IT projects Managing crisis situations, which may involve complex technical hardware or software problems Job Knowledge, Skills and Abilities: Demonstrated ability to manage IT systems and staff remotely through appropriate technology Demonstrated ability to plan and execute technology projects and system implementations effectively Management skills with demonstrated experience in managing multiple projects simultaneously Strong oral and written communications skills Strong Customer Service skills Ability and willingness to travel to TTM sites on an as needed basis Experience working as a team leader Experience working with Microsoft Windows Server, Active Directory, Office 365 and Backup software Education and Experience: Bachelor's degree in Information Technology or related field or relevant work experience Professional certification in systems management and/or systems administration Compensation and Benefits: TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire. Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that my be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations. Export Statement: Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients' systems, departments and sites. We provide an open technology platform that's shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? What is the purpose of the role? As Business Support Specialist, you are responsible for providing high-level support that enables the Executive to operate effectively and focus on strategic priorities. Acting as a key liaison between the Executive and internal/external stakeholders, you ensure seamless communication, efficient time management, and well-prepared decision-making materials. You will manage day-to-day operational needs while also providing strategic input, preparing executive-level presentations, communications, and supporting the delivery of key initiatives. Working closely with the leadership team, you will play a critical role in ensuring that the Executive's time and focus are aligned with business priorities. You will anticipate needs, manage information flow, and proactively drive preparation for key meetings, presentations, and decisions. You will also oversee selected projects and initiatives on behalf of the Executive, ensuring timely delivery and alignment across teams. You are highly organized, confident, and comfortable working in a fast-paced environment with shifting priorities. You possess strong business acumen, outstanding communication skills, and the ability to produce high-quality documents and presentations that shape how information is communicated at senior levels. This role is critical to enabling the Executive to operate at their best, and requires excellent organizational, communication, and relationship management skills. You are a proactive, detail-oriented professional with a passion for delivering excellence, and the confidence to manage up, engage senior stakeholders, and drive outcomes. The Business Support Specialist role requires presence, discretion, and energy, combined with strong collaboration skills and a focus on continuous improvement to ensure the Executive's team operates at the highest level. Key Duties & Responsibilities Strategy & Planning Coordinate and track key strategic initiatives, ensuring follow-up actions are completed and aligned to overall business goals.Work closely with leadership teams to ensure the Executive is well-informed and prepared for all meetings, events, and decisions.Proactively support the Executive on prioritising engagements in line with business requirements and ensuring optimal use of time.Own the creation of high-impact presentations, reports, and briefing documents to support Executive communications and operational strategic reviews.Collaborate with internal teams (e.g., PS, HR, Finance, Marketing) to ensure seamless information flow and alignment on cross-functional initiatives.Develop processes to streamline administrative and operational support, ensuring the Executive's team runs efficiently. Results AccountabilityEnsure timely delivery of reports, presentations, and key documents required by the Executive for meetings, leadership updates, and external engagements.Maintain oversight of the Executive's commitments, tracking follow-ups and ensuring deliverables are completed on time.Manage sensitive data and high-priority projects on behalf of the Executive, driving progress through structured planning and regular status updates.Track and report on Executive-level KPIs and priorities, providing analysis and insights to support decision-making.Maintain a continuous improvement mindset, suggesting better ways of working, both for the Executive and the broader leadership team.Provide clear, concise reporting and updates to the Executive and key stakeholders to ensure transparency and progress visibility. Communication & CollaborationDraft high-quality internal and external communications on behalf of the Executive, ensuring tone and message alignment.Prepare briefing packs, background documents, and key data for all meetings to ensure the Executive is fully equipped for effective participation.Act as the primary gatekeeper and first point of contact for the Executive, ensuring communications are filtered, prioritised, and responded to appropriately.Adapt communication style to fit different audiences, cultures, and seniority levels.Maintain a strong awareness of the Executive's key focus areas, identifying opportunities where additional support, research, or input would add value.Provide constructive feedback on processes and ways of working to continuously improve the efficiency of the Executive's team. Operational ExcellenceManage team events, ensuring seamless logistics and cost-efficiency.Oversee expense management and budget tracking for the Executive's team.Maintain accurate records, files, and documentation for easy retrieval and audit readiness.Establish and maintain processes for document control, meeting preparation, and follow-up actions.Ensure all administrative processes are executed to the highest standards, representing the Executive's team with excellence. Skills, Knowledge & ExperienceProven experience in a senior-level support or Chief of Staff role supporting senior leadership.Expert in PowerPoint, with the ability to create high-impact, visually engaging presentations that tell a clear story.Highly proficient in Microsoft Office (Word, Excel, Outlook, Teams), with strong document management and data analysis skills.Strong business acumen, with an understanding of corporate strategy, governance, and operational processes.Exceptional communication skills, both written and verbal, with strong attention to detail.Ability to build strong, trust-based relationships across senior leadership and cross-functional teams.Highly organised, with the ability to manage multiple priorities under pressure.Discretion and professionalism in handling confidential information.A proactive mindset, with the confidence to anticipate needs, solve problems, and work autonomously.Previous experience working in fast-paced, high-growth environments is desirable.Knowledge of the Automotive industry (desirable, not essential) Must be able to plan and deliver multiple tasks simultaneously and to effectively organise workload.Flexibility, integrity and problem-solving skills are a pre-requisite to be successful in this role Why join us? We're on a journey to become market leaders in our space - and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way. An inclusive environment to thrive We're committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles - not just on key days, but every day. Be rewarded for your efforts We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration. Keyloop doesn't require academic qualifications for this position. We select based on experience and potential, not credentials. We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.

iCapital is powering the world's alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services, approximately $222 billion in global client assets invested in 1,778 funds, as of February 2025. iCapital has been named to the Forbes Fintech 50 for seven consecutive years (2018-2024); a three-time selection by Forbes to its list of Best Startup Employers (2021-2023); and a four-time winner of MMI/Barron's Solutions Provider award (See link below). About the Role iCapital is seeking a Client Delivery Advocate Analyst to join the Data Solutions team. This individual must be comfortable working in a dynamic, performance-driven, fast-paced environment, and is committed to delivering a high-quality, accurate product on a time-sensitive basis. Daily activities will be diverse, from setting up and maintaining software applications, to assisting clients with issues, special projects, sales calls, and helping with all the non-related tasks associated with building an innovative company. The role is a mix of finance and technology. Responsibilities * Financial Reporting and Data Aggregation tools. * Analyze and explain portfolio performance results. * Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects. * Analyze private equity and hedge fund statements for input into system. * Consolidate data from multiple sources and custodians. * Provide accurate and timely statements and data entry. * Generate reports as needed. * Work with clients and partners to resolve data issues. * Develop and strengthen client relationships via client on-boarding, client account setup, training, day-to-day support and issue management. * Maintain software maintenance, system setup and configuration which includes new client setup, new financial account and asset set-up and classification. This assists in data feed management, creating custom reports based on client-specific needs, liaise with the vendor partners for enhancements, and system data issues. * Work with the team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications. * Establish operational effectiveness through the development, adoption of policies, procedures, and controls. Qualifications * Bachelor's degree with a concentration in finance, computer science, statistics, mathematics, data science, or a similar field * Excellent customer relations skills * Foster and maintain effective relationships * Proactively assess and act upon client and company needs * Well-organized and self-motivated with the ability to prioritize tasks and meet deadlines * Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities * Comfortable with technology, software tools and applications and able to learn new software quickly; Strong MS Excel and PowerPoint skills, basic knowledge of database concepts, and any type of programming and a working knowledge of Photoshop, HTML design, or similar tools * Knowledge of liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA, alternative investments, performance reporting calculations and methodologies, portfolio management and rebalancing, as well as how RIA investment advisors 'work * Critical thinker that possesses strong-problem-solving skills and can summarize information clearly and concisely, both written and verbally * Devotion to collaboration and ability to thrive in a team environment while working independently Benefits The base salary range for this role is $62,000 to $67,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit **************************************** Twitter: @icapitalnetwork | LinkedIn: ***************************************************** | Awards Disclaimer: ****************************************/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Pay Rate 25-28/hr Insight Global is seeking out an Incident Manager to sit FULLY REMOTE for a large streaming service. This incident manger will be joining a team of incident & change managers handling the operations, networks, infrastructures, and incident communications. This person will provide eyes-on-glass monitoring from within the Direct-to-Consumer product offerings to ensure system availability and will manage any production incidents that occur during their shift. This individual will lead/assist in recovery and process actions on emergency bridges and ensure that incidents are resolved in a timely manner, with appropriate actions to mitigate business/customer impact. This person will take ownership of their assigned incidents starting from inception, resolution, all the way to final problem investigation. The Incident Manager will ensure all incidents receive a post incident review, intended to identify systemic and root cause that requires resolution once the immediate impact is remediated. This person will be working closely with the digital network operations team where they will flip it into recovery and engage the IM team and gather all details of the issue (when it started, what is the impact, viewership). The IM will be responsible for analyzing the viewership data against the metrics to classify the level of severity of the incident. From there, the IM will run through all the aspects of the incident, log it into the ServiceNow system, get on a conference bridge with the fix agents to engage all fixes, track the timeline, and then send out all communications of the incident to the executives. The teams then will begin to troubleshoot the issue (source, internal networks, networks impacted, reception feed interruptions) and document all the communications in laymans terms (exact issue, who was engaged, who mitigated the issue, how was it resolved) and send it up to the executives through ServiceNow. 40% of their day will be spent handling the incidents. The remaining 60% will be spent handling the day-to-day tasks such as troubleshooting, configuring of infrastructures, monitoring networks, and monitoring the availability and performance of the end-to-end systems. This is a very fast paced, high intensity environment so these candidates need to have strong problem-solving abilities, superb customer service skills, with the ability to adapt and pivot in high stress situations. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ******************** . The EEOC "Know Your Rights" Poster is available here (*********************************************************************************************** . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** . Skills and Requirements 3+ years within an operation Incident Management role Experience working within a Ticketing System (Preferably ServiceNow) Strong understanding of ITSM process, cloud computing, software deployments, and change rollbacks Exceptional verbal and written communication skills, comfortable communicating with technical and non-technical colleagues and executives Strong analytical, organizational, and problem-solving skills Experience with ServiceNow Experience working within the media, entertainment, television, and/or streaming industry. ITIL Foundation Certification or higher null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ********************.

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth. Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal - to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether The Purpose: PPRO's mission is to deliver reliable, secure, and seamless payment experiences for our partners and customers. As a Incident Response Manager, you will play a key role in delivering this mission by leading our response to critical incidents with speed, clarity, and accountability. You will drive operational excellence, reduce risk, and ensure we respond in ways that protect trust, minimise impact, and continuously improve how we work. Your Impact in this role: We put the customer first: Act as the voice of the business during incidents, ensuring technical teams understand the customer and commercial impact. Craft clear, timely, and customer-centric communications to maintain trust and transparency with clients, partners, and internal stakeholders.We get things done: Lead high-impact incident response from triage to resolution, driving outcomes independently and ensuring seamless handovers across time zones. Eliminate delays by making real-time decisions without over-reliance on senior approvals.We make things better: Conduct structured post-incident reviews and deliver high-quality, executive-ready RCAs that are customer-focused, technically sound, and action-oriented. Use incident data to identify systemic risks and influence long-term reliability improvements.We act with trust and integrity: Coordinate directly with external vendors and partners during incidents to ensure clear escalation paths and aligned priorities. Track remediation efforts through to completion, reinforcing accountability and fostering a culture of continuous improvement. Some of the technologies you'll get to work with:Collaboration tools: Google Workspace, Slack, MiroAtlassian (Jira, Service Desk, Confluence) Datadog, Gemini, OpenAIAWS What would make you a great fit:Proven track record of leading major incident responses in high-availability, mission-critical environments, delivering fast, effective resolutions with minimal customer impact.Strong technical foundation with experience across full-stack systems and cloud-native architectures, enabling you to understand, triage, and communicate technical issues clearly.Demonstrated ability to drive structured, high-quality post-incident reviews and create root-cause-analysis reports that balance technical depth with business relevance and customer impact.Calm, decisive, and detail-oriented under pressure-able to lead confidently through ambiguity and high-stress situations.Exceptional communicator, skilled at delivering clear, audience-tailored updates across technical teams, senior leadership, and external stakeholders.Experience working with cross-functional teams across time zones, ensuring seamless collaboration and continuous remediation during incidents.Familiarity with customer- and partner-facing communications during incidents, including status pages, notifications tools, and formal incident reports.Adept at influencing improvements to system design and operational practices based on incident learnings, with a mindset of continuous improvement and risk reduction. What's in it for you ? : Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 30-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including accident insurance, disability insurance, direct insurance (bAV) and travel insurance. Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments. Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet Professional and personal development - We provide leadership cafes, on-the-job training, and access to LinkedIn learning to help you gain knowledge beyond your role. We also offer German language courses to our non native speakers employees. Mental Health Platform - We've teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more. Our office - Located on St.-Martin-Straße, one stop from Ostbahnhof on the 3 and 7 S-lines. The office is situated in a modern and spacious building with fully multimedia-equipped meeting rooms for up to 30 people. The 4th floor features a kitchen and a lunch area, providing a comfortable space for meals and breaks. Our Principles: We get things done: We are courageous; we take ownership, make decisions and get things done. We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do. We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement. We work as a team: We collaborate closely and value team success over individual achievement.

Company Cox Automotive - USA Job Family Group Information Technology Job Profile Business Analyst II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Compensation includes a base salary of $65,500.00 - $98,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description The Major Incident Manager (MIM) leverages industry best practices and tools to handle all high and critical business-impacting technology events, ensuring they are resolved efficiently. This role supports the goals of quality, stability, and security for Enterprise Operations' services across Cox Automotive. Key Responsibilities: Manage high, critical, and limited business-impacting events to resolution, ensuring alignment with the quality and stability objectives for Cox Automotive Technology's services across all Cox Automotive products. Play a pivotal role in process management including service strategy setting, service design, transitioning services to production, operations, and continuous improvement. Coordinate with infrastructure and delivery teams to mitigate unplanned events or service interruptions, assess scope and impact, assign priority ratings, and lead efforts to reduce production impacts. Engage leadership and provide timely updates. Utilize a blend of analytical, technical, and communication skills effectively in a team-based setting. Communicate the customer/business/technical impact, status, and resolution to internal stakeholders in real-time. Ensure timely and accurate documentation of incident timelines, scopes/impacts, resolutions, and other quantifiable properties for record-keeping and post-incident reviews. Oversee the Incident Management Process governance. Provide governance and administrative support for Leadership paging and Incident Communication tools. Participate in a scheduled work shift and rotating on-call rotation to maintain 24x7x365 coverage. Manage the inventory of organizational knowledge assets. Qualifications: Minimum: Bachelor's degree in Computer Science or a related discipline and 2 years' experience in Information Technology Operations performing IT Service Management activities The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 6 years' experience Information Technology Operations performing IT Service Management activities Experience managing major incident processes in complex environments, inclusive of drafting and distributing wide-scale executive summary communications regarding major incidents Experience leading high-priority, cross-functional technical bridges and coordinating incident response across infrastructure, application, and support teams Hands-on experience using incident management and communication tools, such as ServiceNow, PagerDuty, or equivalent platforms Preferred: Proven experience managing comprehensive major incident processes and tools. Proven experience overseeing major technology events in complex settings, including drafting and distributing broad executive summary communications. Experience conducting, contributing, or participating in Post-Incident Reviews and maintaining accurate, detailed incident documentation (impact, resolution, timeline, lessons learned) ITIL v4 Foundations Certification. Experience in Organizational Communications. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Our global Tech team operates in an agile manner within a dynamic product organization. Immerse yourself in a collaborative environment where innovation thrives, and your contributions will play a direct role in shaping the path of our cutting-edge products. As a key player in our agile setup, you'll have the opportunity to enhance efficiency, foster creativity, and play a pivotal role in our product development process. Become part of a team that embraces adaptability and values continuous improvement, ensuring we stay at the forefront of global technology advancements. From our HQ in central Paris, connect with our experts located across the world, and start an exciting journey with international opportunities. Your key missions: You will be required to work on leading Service Management Platforms like ServiceNow. For reporting and analytics, you will be required to work with ServiceNow reporting capabilities and with PowerBI and other reporting tools/ platforms. Other related products like Jira Service Management, Confluence etc. will also be helpful to execute day-to-day responsibilities. More precisely, you will: * The Service Manager ensures the business gets maximum benefits and value from its IT services and product through the implementation of pragmatic and effective IT service management. * Contribute to a global IT service management practice that allows IT teams to deliver services more effectively; by providing solutions, processes, governance, and expert consulting in IT Service Management across the organization. * You are sensible to customer satisfaction and service level in a fast moving environment; and prone to new ways of working. * This role is essential for improving end to end service and process effectiveness in support of business objectives. You must simplify the process and tool landscape, improve policy compliance, and ensure best in class implementation and execution of all service management processes. * You are familiar with problem solving techniques and continuous improvement methodology will be required * You are familiar with broader set of technologies and basic Cybersecurity topics will be helpful to understand the eco-system of Tech solutions/ capabilities and their purpose/ impacts If you recognize yourself in the following description, don't wait and apply! * You have a bachelor's degree in business, technology, management, or a related field; * You have 7+ years of experience in service management, preferably in a global or multinational company * Certifications like ITIL 4 Foundation are preferable but at the minimum, working knowledge of ITIL processes is required * You have working knowledge of Service Now platform is preferable but at the minimum, experience with other large ITSM products is required * You have a strong understanding of customer service principles and best practices * Proficiency in project management and data analysis tools * Familiarity or prior working experience in Agile Ways of working. * You are fluent in English Wait, there's more… We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work remotely (up to 2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events… Pernod Ricard is committed to offering equal opportunities to all talents. Our recruitment methods focus on skills and competencies. Job Posting End Date: Target Hire Date: 2025-07-01 Target End Date:

Oversee and facilitate the efficient execution and escalation of service requests and incidents across departments, ensuring timely resolution and alignment with organizational objectives. This position plays a critical role in facilitating clear communication between internal teams and business units. The individual will establish strong relationships with internal customers, ensure alignment on priorities, and lead cross-functional collaboration across remote teams. Coordinate internal resources and third parties/vendors for the flawless execution of tasks, related tickets and projects. Manage IT Operations weekly ticket iterations utilizing Jira Service Management Software within Agile SCRUM methodology; manage backlog queue, escalation and priority. Ensure that all elements are delivered on-time and within SLA timeframes. Responsible to manage tickets and related projects from concept to delivery; identify gaps and ensure fluent end-to-end process. Help define goals and deliverables that align with Company objectives. Monitor, analyze and report on tickets progress, problems and solutions; create and present to stakeholders reports on statistics, volume, trends and progress. Coordinate with internal customers to establish priorities. Effectively communicate business priorities to the development team; handle post-delivery validation of business related tickets. Support and direct team within various segments of the organization. Establish and maintain relationships with internal customers and ensure communication on any major issues and resolutions. Create and maintain comprehensive documentation; document training materials where needed. Implement processes to manage change when necessary to meet desired outputs; continuously assess business operation needs; refine policy, procedures and documentation as needed. Evaluate and assess result of ticket resolutions, share knowledge with IT OPS Team and build knowledge base. Performs and participates in the analysis, design and implementation of business and systems processes and procedures following appropriate standards. Evaluate, assess and analyze the data necessary to provide solutions to the clients particular business/technical needs. Work closely and in collaboration with teams in remote locations to support clients needs. Attend conferences and training as required to maintain proficiency Perform other related duties as assigned. “Nuvem provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, creed, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, military and/or veteran status, or any other basis prohibited by applicable state or federal law.” Requirements Minimum of 2 years of Service Management role Knowledge of JIRA & ServiceNow and MS SharePoint preferred Knowledge of Scrum/Agile preferred Healthcare experience preferred Salary Description $70,000.00 - $85,000.00

Location: All locations in the United States Work Arrangement: Remote A Day in the Life A typical day as a Wealth Transition Services Manager might include the following: Advising and consulting on the estate planning process to create plans based from the tax perspective on cash flow projections, distribution of income, business succession, estate preservation and estate plan flow. Interpreting and reviewing various legal documents in relation to estate and business succession planning. Providing tax planning and consulting services to the firm's high net worth and ultra-high net worth clients. Technical research on estate, gift, GST, tax planning and compliance matters for internal clients. Looking at the tax situation of the individual and their estate/trusts from various angles to ensure the maximum tax benefit is applied. Additionally, you have knowledge and expertise on the income taxation of trusts and estates. Assisting clients which may have varied levels of estate planning knowledge. Managing client relationships internally and externally by proactively seeking solutions that add value to the client experience. Business development and billing responsibility. Assist in preparation of marketing materials and presentation of internal and external webinar trainings. Coaching and mentoring staff. Working with the firm Wealth Transition Services team on various projects. Who You Are You have a Bachelor's degree in Accounting and an active CPA license or JD/LLM (taxation). You have 4-8 years of experience in tax planning and estate planning in public accounting, law firms, or a related field. You are an excellent communicator -- your verbal and written communication skills are outstanding. The Wealth Transition Services Senior Manager will interact with clients with high net worth and ultra-high net worth and will speak to groups on wealth transition topics. You are able to lead and coordinate large estate/gift/GST tax planning engagements across the firm. You are a multi-tasking master and there is never a deadline you can't meet. You have experience developing business and networking. Must be authorized to work in the United States now or in the future without visa sponsorship. Making an Impact Together People join Eide Bailly for the opportunities and stay because of the culture. At Eide Bailly, we've built a collaborative workplace based on integrity, authenticity, and support for one another. You'll find opportunities for education and career growth, a team dedicated to your success, and benefits that put your family's needs first. Hear what our employees have to say about working at Eide Bailly. Compensation (as applicable) $95,000-$160,000. Our compensation philosophy emphasizes competitive and equitable pay. Eide Bailly complies with all local/state regulations regarding displaying ranges. Final compensation decisions are dependent upon factors such as geography, experience, education, skills, and internal equity. Benefits Beyond base compensation, Eide Bailly provides benefits such as: generous paid time off, comprehensive medical, dental, and vision insurance, 401(k) profit sharing, life and disability insurance, lifestyle spending account, certification incentives, education assistance, and a referral program. Next Steps We'll be in touch! If you look like the right fit for our position, one of our recruiters will be reaching out to schedule a phone interview with you to learn more about your career interests and goals. In the meantime, we encourage you to learn more about us on Facebook, Twitter, Instagram, LinkedIn or our About Us page. For extra assistance in your job search journey, explore EB Career Resources-a complimentary external tool that offers career exploration, resume workshops, interview prep and other professional development options. Eide Bailly LLP is proud to be an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local, state or federal laws #LI-KM2 #LI-REMOTE