Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service delivery managers and directors of managed services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a service delivery manager and a director of managed services. Additionally, a director of managed services has an average salary of $120,859, which is higher than the $102,213 average annual salary of a service delivery manager.
The top three skills for a service delivery manager include service delivery, project management and cloud. The most important skills for a director of managed services are oversight, cloud, and project management.
Service Delivery Manager | Director Of Managed Services | |
Yearly salary | $102,213 | $120,859 |
Hourly rate | $49.14 | $58.11 |
Growth rate | 16% | 16% |
Number of jobs | 71,475 | 117,659 |
Job satisfaction | - | - |
Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 61% |
Average age | 47 | 47 |
Years of experience | 8 | 8 |
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
A director of managed services is in charge of overseeing the business processes in an organization, ensuring efficiency and smooth workflow. Their responsibilities typically revolve around setting goals and objectives, managing the workforce, spearheading projects and campaigns, devising strategies to optimize services, and coordinating with analysts to identify new business opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach new heights, all while implementing the company's policies and regulations.
Service delivery managers and directors of managed services have different pay scales, as shown below.
Service Delivery Manager | Director Of Managed Services | |
Average salary | $102,213 | $120,859 |
Salary range | Between $74,000 And $140,000 | Between $80,000 And $182,000 |
Highest paying City | Stamford, CT | San Francisco, CA |
Highest paying state | Connecticut | California |
Best paying company | McKinsey & Company Inc | |
Best paying industry | Finance | Retail |
There are a few differences between a service delivery manager and a director of managed services in terms of educational background:
Service Delivery Manager | Director Of Managed Services | |
Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 61% |
Most common major | Business | Business |
Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between service delivery managers' and directors of managed services' demographics:
Service Delivery Manager | Director Of Managed Services | |
Average age | 47 | 47 |
Gender ratio | Male, 72.3% Female, 27.7% | Male, 65.4% Female, 34.6% |
Race ratio | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 12.8% White, 65.7% American Indian and Alaska Native, 0.2% |
LGBT Percentage | 11% | 11% |