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Service Delivery Manager Vs Director Of Managed Services

The differences between service delivery managers and directors of managed services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a service delivery manager and a director of managed services. Additionally, a director of managed services has an average salary of $120,859, which is higher than the $102,213 average annual salary of a service delivery manager.

The top three skills for a service delivery manager include service delivery, project management and cloud. The most important skills for a director of managed services are oversight, cloud, and project management.

Service delivery manager vs director of managed services overview

Service Delivery ManagerDirector Of Managed Services
Yearly salary$102,213$120,859
Hourly rate$49.14$58.11
Growth rate16%16%
Number of jobs71,475117,659
Job satisfaction--
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 61%
Average age4747
Years of experience88

What does a service delivery manager do?

A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.

What does a director of managed services do?

A director of managed services is in charge of overseeing the business processes in an organization, ensuring efficiency and smooth workflow. Their responsibilities typically revolve around setting goals and objectives, managing the workforce, spearheading projects and campaigns, devising strategies to optimize services, and coordinating with analysts to identify new business opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach new heights, all while implementing the company's policies and regulations.

Service delivery manager vs director of managed services salary

Service delivery managers and directors of managed services have different pay scales, as shown below.

Service Delivery ManagerDirector Of Managed Services
Average salary$102,213$120,859
Salary rangeBetween $74,000 And $140,000Between $80,000 And $182,000
Highest paying CityStamford, CTSan Francisco, CA
Highest paying stateConnecticutCalifornia
Best paying companyMcKinsey & Company IncGoogle
Best paying industryFinanceRetail

Differences between service delivery manager and director of managed services education

There are a few differences between a service delivery manager and a director of managed services in terms of educational background:

Service Delivery ManagerDirector Of Managed Services
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 61%
Most common majorBusinessBusiness
Most common collegeCarnegie Mellon UniversityCarnegie Mellon University

Service delivery manager vs director of managed services demographics

Here are the differences between service delivery managers' and directors of managed services' demographics:

Service Delivery ManagerDirector Of Managed Services
Average age4747
Gender ratioMale, 72.3% Female, 27.7%Male, 65.4% Female, 34.6%
Race ratioBlack or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2%Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 12.8% White, 65.7% American Indian and Alaska Native, 0.2%
LGBT Percentage11%11%

Differences between service delivery manager and director of managed services duties and responsibilities

Service Delivery Manager example responsibilities.

  • Manage and maintain VCE Vblock, Cisco networking, EMC storage, and VMware server / desktop infrastructure.
  • Manage internal global IPVPN network services, comprise of approximately 1.6K routers / switches / Wi-Fi access points.
  • Manage the back office PBX for VoIP customers which includes porting of phones and ordering new hardware from 3rd party vendors.
  • Leverage the SDLC incremental release model to manage the design and implementation of a new integrate billing and check processing system.
  • Manage and execute ERP implementation and optimization work.
  • Manage virtualization of two data centers and 72 disparate satellite locations.
  • Show more

Director Of Managed Services example responsibilities.

  • Pioneer and manage first unix-base practice with Lawson ERP implementations.
  • Partner with the compliance team to define SOX procedures to manage MFG/PRO ERP.
  • Manage the effort to implement standards for the desktop, UNIX, and NT environments.
  • Project are accomplished using VMWare technology and this are the enabler for the technical sales team.
  • Lead implementation and expansion of monitoring and automation tools for AIX, Linux and DBMS and HTTP environments.
  • Manage all network activities including desktops, Intel servers, UNIX servers, PBX, printers, and telecommunication.
  • Show more

Service delivery manager vs director of managed services skills

Common service delivery manager skills
  • Service Delivery, 16%
  • Project Management, 7%
  • Cloud, 6%
  • Customer Service, 6%
  • Customer Satisfaction, 5%
  • Client Facing, 4%
Common director of managed services skills
  • Oversight, 6%
  • Cloud, 6%
  • Project Management, 5%
  • Portfolio, 5%
  • Healthcare, 5%
  • Infrastructure, 4%

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