Call Center Customer Service Representative
Service Representative Job 45 miles from Athens
YouDecide.com, a leader in the Voluntary Benefit industry, is hiring a customer support position in their call center .
We are looking for someone with an outgoing and friendly personality, exceptional customer service skills, attention to detail, someone who is self-motivated with great time management, ability to multi-task and problem-solve. Prior experience in Property & Casualty is preferred but not required.
Looking for candidates with the following skill set:
Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Computer literacy
Willingness to become Property & Casualty licensed
Dependable
This position is in an inbound call center assisting our member base. Position is Monday through Friday with standard business hours. This is a full time position with excellent benefits. This will turn in to a hybrid position, with some remote and in office work, after a 60-90 day training period.
Senior Customer Service Representative
Service Representative Job 37 miles from Athens
The Customer Service Representative - II is a 100% onsite role at our Manufacturing plant in Buford, GA.
Individual accountabilities
Provide exceptional service and support to our customers
Quickly acquire robust knowledge of products and processes in order to best service our customers, both internal and external
Communicate directly with customers to offer product solutions, provide technical information, and order status.
Promptly, professionally, and accurately respond to customer requests received through multiple communication channels, within established time frames.
Provide and follow up on quotes; recommend alternative products when appropriate, convert quotes to orders.
Partner with Operations to ensure prompt shipments and on-time delivery
Manage backorder and other daily reports
Build and expand customer relationships to ensure repeat orders and increased business
Support customers in quality issues, including issuing RGAs and expediting product replacement
Meet or exceed established KPIs
Follow documented best practices, policies, and procedures
Other projects or assignments
Shared accountabilities
Contribute ideas and information for process improvement
Support and contribute to cross-functional projects as needed
Work cross functionally to ensure exceptional customer satisfaction
Key linkages & interfaces / most important stakeholders
Operations, Product Management, Sales, Procurement, Accounting
Requirements of the job
3 years experience in B2B customer service call or contact center
College degree or equivalent work experience
Excellent written and verbal communication skills
Mathematical / Technical aptitude
Intermediate to advanced experience in Salesforce CRM, Various ERPs, MS Office Products (Excel, Word, PowerPoint)
Experience working in distribution and / or manufacturing environments a plus
Parameters for success (KPIs)
Salesforce Case Queue Closure Rate
Order Intake Response Time
Quote Request Response Time
Quote Conversion Rate
NPS Scores (Customer Satisfaction)
Workload Balance
Dropped Call %
Customer Service Representative
Service Representative Job 45 miles from Athens
As a Customer Representative, the individual is responsible for handling a range of complex service interactions that require one to quickly assess, clarify, and analyze the customer's needs. The types of interactions range from handling account inquiries including billing or order issues, website navigation, order entry, resolution of complaints, while doing so in a manner that reduces customer effort and promotes a positive customer experience. The person in this role is responsible for the documentation of customer queries and performing monitoring activities for each customer case until resolution. The channels of service one may be handling include phone, email, and/or self-service. The individual should be able to work within a structured environment, while demonstrating flexibility and initiative to establish and achieve individual professional goals.
Within BIAH Quality Standards, handle service interaction, regardless of type or channel, in a manner that reduces Customer Effort.
-Anticipate Customer Needs and meet those needs through Upselling, Cross Selling of products, and/or services, including support and direction on use of online account management tool.
-Execute needed follow-up through various communication channels such as, outbound calls, emails, in accordance with BIAH Standards.
-Accommodate special customer requests and rectify customer complaints, with good judgment and decision-making skills while balancing the needs of BI AH.
-Resolve inquiries related to marketing programs, product, price, and order status information within established processes and procedures
-Acquire and maintain understanding of processes, procedures, and the systems used for support.
-Document each interaction information on each interaction, so the information can be shared throughout BIAH Communicates day-to-day work status updates within the team.
-Works cooperatively to find common ground across a diverse team to achieve mutual and independent goals.
Skills
Basic level of job-related knowledge and department goals and strategies
-Demonstrates strong competence in maneuvering BI's customer platform and systems.
-Exhibits great proficiency in multi-tasking and ensuring each customer interaction is handled with a high quality of care.
-Demonstrates great adaptability skills; adjusts easily to changes in processes and procedures Customer Care.
Adapts existing processes to current method of task completion and may make recommendations; identifies opportunities for improving one's work environment.
Excellent written and verbal communication skills Strong interpersonal skills with ability to work in a close team environment. Must be able to work within a number of software applications including Microsoft, call center, and custom programs Key dimensions include initiative, resilience, prioritization, and organization, time management, ability to multi-task and develop solutions.
Animal/Veterinary experience is a plus.
Customer experience focus
Ability to learn and comprehend abstract, complex, and technical information.
Salesforce/SAP is a plus.
Education
Bachelor's degree from an accredited institution is preferred.
HS diploma is required
Customer Service Representative - Bilingual
Service Representative Job In Athens, GA
Pay from $25 to $28 per hour with significant growth and earning potential! Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.
Hours: Various on-site shifts available.
Position Responsibilities
Process customer orders and inquiries in a collaborative call center using world-class technology.
Communicate with customers over phone, email and chat.
Help customers navigate Uline's website and online ordering.
Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
Minimum Requirements
High school diploma or equivalent. Bachelor's degree preferred.
Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
Bilingual (English / Spanish) - fluent in both verbal and written forms.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Best-in-class, clean, modern facilities.
First-class fitness center and beautifully maintained walking trails.
About Uline
Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
#LI-JW2
#LI-GA001
(#IN-GACS)
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore **************************************************** to learn more!
Senior Customer Service Associate - Athens, GA
Service Representative Job In Athens, GA
* Full Time Position * Schedule: Full-time, 11:30 AM - 8:00 PM daily. Two days off per week, with Sundays and one other day off. Specific days off will be selected during the interview process on a first-come, first-served basis. is $18.65 per hour + quarterly bonuses (up to $2,200)
* This is an in-office position and will require you to physically report to our Athens, GA office daily.
The Wayfair Opportunity:
At Wayfair, we believe a phenomenal customer experience combined with a supportive employee structure has resulted in our award-winning Customer Service Team.
This isn't just about taking another phone call- this is about empowering our customers to create spaces reflecting who they are, what they need, and what they value. You'll play a crucial role by providing a best in class experience when it's most needed. Wayfair will give you the training, tools, and decision-making ability to help our customers find solutions that work best for them.
You will empathetically help customers navigate a variety of post-order issues such as: shipping questions, damages, returns, replacements, assembly services and order notifications. No scripts. No canned responses. These are true human to human interactions where you can make a meaningful impact. Wayfair will invest in you with continuous development, career opportunities, and will surround you with a team of great people.
What Does a Service Representative Do?
* Demonstrate Reliability: Attendance and commitment to being present and on time for your full shift each day is crucial. This helps ensure we're ready and available to help our customers when they need us most. For unexpected events or issues, we require our representatives to be proactive in their communication and planning whenever possible.
* Handle a High Volume of Contacts: You will handle an estimated 50-60 phone calls per shift. This is a fast paced environment and highly structured. There is little down time in this position as you are typically on back to back calls during your shift.
* Meet Our High Performance Bar: You'll work to exceed customer satisfaction, excel in meeting customer service efficiency metrics, and other responsibilities as assigned.
* Professionally Engage Customers: You'll need a passion for people. You'll be the voice of Wayfair and work to build a relationship with customers who contact us by inbound phone call, chats, and emails. Topics can range from returns, replacements, delivery, product availability, order status, and more.
* Listen Actively and Show Empathy: You will actively listen to understand customer concerns and leverage internal resources to find the best solution to thoroughly address their problem.
* De-Escalate Customer Concerns: Most customers contact us because they've had a problem and need your help. You will use your conflict management skills to balance the needs of the customer with the options from the business while always maintaining a professional composure.
* Problem Solve: Solutions aren't a one-size-fits-all approach so customer service representatives do not read from pre-populated scripts. You will be given a level of autonomy to help customers find the right solution. You'll need to think analytically to solve customer problems in a first contact resolution approach.
* Be Tech Savvy & Multitask: You'll need to juggle navigating multiple browsers, tabs, tools, and screens in order to quickly and effectively answer questions. The ideal customer service representative will be familiar with computers and can effectively navigate technology on a daily basis, and enjoys learning new programs.
* Escalate Systemic Issues: Help us continuously improve. You'll identify areas where improvement is needed on behalf of Wayfair customers and share any trends with leadership.
What are the Pay & Benefits?
Pay:
* Hourly Pay Rate: $18.65 * Tenure based pay increases start as early as 6 months
* Quarterly Performance Bonuses (up to $2,200)
* Referral Bonus of $500 per eligible referral
Benefits:
* Health, Vision and Dental Insurances (coverage starts on Day 1!)
* 401(k) with company match up to 4%
* Paid Time Off (start accruing time immediately)
* 7 Paid Federal Holidays and 1 Floating Holiday
* Paid / Unpaid Parental Leave options
* Eligible Tuition Reimbursement (up to $5,250)
* Wayfair Employee Discount
* Volunteer Day for Community Service (Paid Day Off)
What are the Requirements?
* You must be 18 years of age or older.
* You must hold a High School Diploma, GED, or equivalent.
* You must be able to read, write and understand the following languages: English.
* A knowledge of working within Windows Operating Systems or equivalent.
* Wayfair wants to ensure your success, this is why our training is 100% mandatory. We are unable to accommodate any misses, time off, or tardiness during this time.
* Qualified applicants will be required to pass the candidate assessment to proceed with the interview process.
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here.
About Wayfair Inc.
Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: ***************************************** If you have any questions regarding our processing of your personal data, please contact us at *********************************. If you would rather not have us retain your data please contact us anytime at *********************************.
Technical Service Representative *Bilingual*
Service Representative Job 50 miles from Athens
Job Description
The mission of sonnen’s technical support team is to ensure every customer has an excellent experience by solving problems, educating customer, and helping to improve the quality of sonnen’s products and of our partners’ and customers’ experience.
The
Technical Service Representative- Level 2
is directly involved with the success of this mission and ensures its success by supporting sonnen customers by proactively solving technical problems, addressing inbound cases, resolving technical issues, supporting level 1 technicians, and managing escalated cases. The Technical Service Representative – Level 2 is a technical position that deeply understands the sonnen product, typical sonnen installations, and PV systems, and is skilled at troubleshooting sites remotely to find and solve problems. This is a technical role, often filled by employees with previous technical experience in the solar or energy storage field, or by promotion from the Technical Service Representative – level 1 career path.
Key Responsibilities
Answer inbound calls, emails, and other cases with the goal of resolving technical problems with the operation of the sonnen product, solving sonnen problems and identifying problems that originate outside of the sonnen
Take over cases that were escalated from level 1 and work the case to resolution.
Provide support, technical help, and training to level 1 technicians.
Support partners on scheduled technical troubleshooting appointments
Support partners by pre-emptively servicing products whenever a technical problem is identified.
Other responsibilities as defined by technical service management or required to deliver an excellent customer experience.
Use Salesforce to document relevant call, email, and case activity to ensure proper data capture.
Use Salesforce to escalate cases to Field Service when they can no longer be moved forward by service technicians
Continually improve understanding of technical information, with the goal of becoming a product expert
Skills and Qualifications
1-3 years customer support experience
Technical background, preference towards 1-3 years of technical troubleshooting or support experience.
Excellent telephone and Microsoft Office Suite experience
Strong oral and written skills and interpersonal communication skills
Highly organized with the ability to clearly organize thoughts, schedules, reports, and databases.
Strong interests in technology, renewable energy, and or energy storage are highly beneficial.
Ability to understand technical information and communicate such information to non-experts.
Enthusiasm, creativity, and a desire to learn
Intelligent, accountable, and self-assured mentality with a strong work ethic.
Bi-lingual English/ Spanish speaking skills are required.
Product & Technical Services Rep. - Protein Science
Service Representative Job 34 miles from Athens
Our client, a recognized leader in the manufacture of food processing equipment is seeking an experienced Protein processing Professional. They are an innovative leader within the protein processing industry, with manufacturing facilities in Chicago and Iowa.
Their parent company has been recognized by Forbes as one of the Best Small Companies in 2010 and one of the world's Best Employers in 2021.
Purpose
The role of the PATS Rep is to ensure customer satisfaction with capital equipment with regard to their specific formulations and processing procedures as well as develop and demonstrate processing techniques to new and potential customers.
Responsibilities
· Prepare economic justifications for capital equipment as it pertains to particular formulations and potential customers
· Prepare and present Technical Demonstrations and presentations at industry trade shows, Parent Company Innovation centers, or customer locations as well as present short courses on relevant material.
· Partner with other company departments to help design and/or modify product lines.
· Provide assistance to technical sales team and international sales network.
Requirements
· 2 to 5 years of experience in food process design, preferably supporting protein processing
· Related degree in food science, food/protein processing, or related discipline desired.
· Travel up to 85% of the time including some weekends, Domestic and International
· Must have a valid driver's license, credit card, valid and Current U.S. passport
As part of a very competitive compensation package, they offer a complete line of benefits that include
:
· Medical
· Dental
· Vision
· Life insurance
· L/ST disability programs
· 401(k) Profit Sharing Plan
Additional supplemental programs
Document and Project Support Representative
Service Representative Job 45 miles from Athens
About the role:
WEG Electric Corp. has a great opportunity for a Document & Project Support Representative to join our team in Duluth, GA. This role supports our team of Project Coordinators and Project Managers on the execution of the projects, with a focus on the organization, submittal and control of technical documentation.
Primary Responsibilities:
Downloads, organizes and labels technical documentation for low voltage and medium voltage orders from different WEG systems.
Uploads technical documentation into customers portals.
Requests special technical documents from factories.
Runs daily reports.
Processes customer credits and return authorizations.
Processes freight claims.
Generates purchase orders.
Other duties and tasks as assigned.
Education:
High School diploma or GED required. Associate's degree preferred.
Knowledge / training:
Solid Microsoft Office knowledge is required.
Ability to write Excel macros is a plus.
Experience with SAP is desirable.
Ability to understand basic business related problems.
Experience:
0 - 2 years of experience.
About WEG Electric Corp.
WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more: ***********
We offer a pleasant work environment, competitive compensation and full benefits package. To Apply: All candidates must submit an updated resume and complete our application in order to be considered for this position. You must be authorized to work in the United States without sponsorship. WEG does not offer visa sponsorship for this role.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.
Relationship Specialist
Service Representative Job 48 miles from Athens
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.
Relationship SpecialistACCOUNTABILITY STATEMENT
The Relationship Specialist's responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship-building position must be able to describe VyStar Credit Union's value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals.
ESSENTIAL RESPONSIBILITIES
Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively.
Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs.
Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately.
Handle personal and business account transactions, open accounts, and process various types of loan applications.
Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance.
Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes.
Support and participate in all Credit Union initiatives and campaigns.
Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
Work with relative independence to accomplish tasks.
Exhibit a high degree of integrity, trustworthiness, and professionalism always.
Exude a positive and professional attitude with members and partners consistently.
Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and escalating more complex concerns.
Embrace VyStar's Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments.
Actively lead by example through community service supporting the VyStar brand.
Utilize excellent verbal and written communication skills.
Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service.
Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union's products and services, resulting in booked sales.
Address and overcome objections effectively while educating members about the wide array of offerings available.
Perform other duties as assigned.
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.
JOB QUALIFICATIONS
EDUCATION
High school diploma/GED is required
Associate's degree is preferred
EXPERIENCE
Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution.
KNOWLEDGE, SKILLS & ABILITIES
Ability to process accurate transactions and requests.
Must possess and utilize excellent listening skills, verbal, and written communications skills.
Proficient in the use of the Internet and Microsoft Office.
Must have an outgoing personality and a strong desire to help people.
Must be professional in appearance and attitude.
Must be able to handle many tasks in a fast-paced environment.
Must possess strong critical thinking and decision-making abilities.
Strong communication skills and a genuine passion for sales are essential for success in this role.
May stand throughout entire shift in order to assist members or other staff.
DISCLAIMERS AND WORK ENVIRONMENT
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.
The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
ADDITIONAL JOB DESCRIPTION
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.
Focus Focus your full attention by carefully listening to and observing your client or member.
Connect Consistently be friendly and approachable. Demonstrate you care.
Understand Listen empathetically and ask questions. (70%/30%)
Counsel Recommend solutions based on your client's or member's needs and objectives.
Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action.
VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources
Customer Service Evaluators /Credit Unions (Jefferson, GA)
Service Representative Job 18 miles from Athens
Looking for Evaluators for a Credit Union branch in JEFFERSON, GA. ***We are also in need of evaluators for branches located in AUGUSTA, ATHENS, DECATUR, LOGANVILLE, SUWANEE, WATKINSVILLE, and WINDER. PROJECT SPECIFICATIONS: These are IN-PERSON VISITS; either visiting with a Member Services Rep or a Lobby Teller. Evaluators will observe cleanliness of the business, as well as employee customer service, knowledge of products & services, and sales ability.
These visits are INFORMATIONAL ONLY.
PLEASE NOTE: If you have an account with this credit union, it could allow for additional opportunities for evaluations.
PAY: $18 or $20, per visit, depending on which type of visit the evaluator completes.
CONTACT: Angie Cain, if you have questions, **************, Ext. 204.
ABOUT US: Our company, Shoppers, Inc., has been in business since 1986. We are accredited by the BBB with an A+ rating. We are also a certified Service Provider of the MSPA, which means we DO NOT charge fees and registration is FREE.
DISCLAIMER: We encourage applicants of all ages, races, and experience, as we do not discriminate on the basis of an applicant's age, race, or experience level.
Customer Service Coordinator - Major Accounts
Service Representative Job 36 miles from Athens
With 100 years of success, Nixon Power Services is the world's largest distributor of Rehlko Power generators (formerly Kohler Power). We operate in an environment where flexibility and a willingness to take on new responsibilities keep things interesting! We value team members who are passionate, down to earth and have a "can do" attitude, and enjoy providing premium services to customers.
We're seeking an enthusiastic, self-motivated professional to join our team as a Customer Service Coordinator - Major Accounts in Atlanta, GA, Charlotte, NC, or Nashville, TN. In this role, you will oversee the daily operations and support Nixon's strategic national accounts. Your primary focus will be to deliver outstanding customer service by providing timely updates, maintaining clear communication, and resolving issues efficiently. Additionally, you will manage the submission of customer orders while ensuring alignment with client expectations to foster long-term satisfaction and trust.
Your role will be crucial in ensuring Nixon provides top-notch services and exceptional customer experience, fostering business growth and retention. We're looking for someone who is detail orientated and has strong organizational skills. The ideal candidate will work well across teams, is willing to learn and grow and exercises good judgement.
What you'll be doing:
* Primary point of contact for key accounts and internal stakeholders including project management, sales, operations, and logistics.
* Proactively communicates to arrange, track, and coordinate service activities.
* Manage work orders in internal accounting systems (GP) and external eSystems.
* Update communications records in CRM, e-mail chains, and other forms as directed.
* Tracks and assesses service team's status and quality of work performed.
* Collects, reviews and processes documentation, including Field Service Reports (FSR's), subcontractor time, expenses, parts requests, and Request for Quotes (RFQ).
* Processes job quotes to and from key customers.
* Complete the invoice process and ensure costs are posted by corresponding service departments.
* Receive after-hour phone calls as required and implement any emergency service requests.
* Maintains and utilizes internal systems used to track schedules, performance, issues, and other pertinent information.
* Maintains written procedures and policies related to major accounts.
What we're looking for:
* Minimum 3+ years of experience of customer experience required.
* Proficient in Microsoft Office Suite of programs.
* Strong communication skills both written and verbal.
* Exceptional customer service skills.
* Strong organizational skills.
* Ability to multi-task, prioritize, and manage time effectively with strong attention to detail.
* Strong math and analytical skills including calculations with fractions, decimals, rate, ratios, and percentages.
What's in it for you?
* Competitive compensation package
* Full Benefits: Medical, Vision, Dental, and more!
* Paid Time Off
* 401(k) matching
* Opportunity to get in with an industry leading organization
* Team-oriented culture
Payment Services Specialist - Elberton, GA
Service Representative Job 30 miles from Athens
Employer Department Pinnacle Bank Operations Job title Exemption status Payment Services Specialist I Non-Exempt Supervised by Payment Services Officer The Payment Services Specialist team member is responsible for various operational duties as well as customer service support functions within the Payment Services Department.
Each team member will have a primary job function related to either wire processing, debit card support or returned mail review. Each team member will also serve as secondary or tertiary support for any of the duties in the department as assigned by the Payment Services Manager or Deposit Operations Administrator.
The team member must be team oriented with attention to detail and organization, be flexible and be able to prioritize responsibilities and manage stress effectively
This position provides support to various areas of the bank when issues require additional support. Communication and problem-solving skills are required with the ability to work independently.
The team member will support the bank's strategic goals, vision, mission, core values, service standards and service philosophy in actions, words, and deeds.
Required Skills, Knowledge, Talents
Education
Requires a high school diploma
Prior Experience
Previous banking experience preferred but not required
Required Skills & Talents
Core Values:
~ Build one on one relationships
~ Create an exceptional customer experience
~ Maintain Confidentiality
~ Show Leadership
~ Exceed expectations
~ Operate with an Innovative Edge
Must have a basic knowledge of the bank's products and services.
Must have a willingness to serve.
Must be able to function efficiently in a network environment and have a working knowledge of Microsoft Office and SharePoint.
Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations).
Project a professional image by adhering to guidelines in the employee handbook.
Must be able to collect, research, and analyze information skillfully.
Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.
Must be a leader by example, attentive to detail, work well with others and responsive to supervisory guidance.
Must be able to identify and interpret trends in financial data.
Must have a working knowledge of compliance guidelines for the bank and the industry
Must be willing to use the services offered by the bank in order to offer support to others.
Pinnacle Bank is an Equal Opportunity Employer and a Drug Free Workplace. As a condition of employment, a completed Application of Employment and satisfactory results from a background check and drug screening must be received. Pinnacle supports a diverse work force and welcomes all qualified applicants. It is the policy of Pinnacle Bank to consider applicants without regard to race, color, religion, creed, national origin, gender, disability, marital or veteran status, age or any other legally protected status.
Phlebotomist Specialist-Client Office
Service Representative Job 36 miles from Athens
If you're looking for a career that offers opportunities for growth, continual.
development, professional challenge and the chance to make a real difference, apply today!
At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients
understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step!
We are currently seeking a Phlebotomist to work in a client office. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization.
Work Schedule:
Monday- Thursday 8:00am-5:00pm with 1- hour lunch
Friday 8:00am- 2:00pm, no lunch
Work Location: Lawrenceville, GA
* QUARTERLY INCENTIVE BONUS PROGRAM
PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Responsibilities:
Perform blood collections by venipuncture and capillary techniques for all age groups
Collect specimens for drug screens, paternity tests, alcohol tests etc.
Perform data entry of patient information in an accurate and timely manner
Process billing information and collect payments when required
Prepare all collected specimens for testing and analysis
Maintain patient and specimen information logs
Provide superior customer service to all patients
Administrative and clerical duties as necessary
Travel to additional sites when needed.
Job Requirements:
High school diploma or equivalent
Phlebotomy certification from an accredited agency is preferred.
Previous experience as a phlebotomist
Proven track record in providing exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortable working under minimal supervision
Reliable transportation and clean driving record if applicable
Flexibility to work overtime as needed
Able to pass a standardized color blindness test
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Phlebotomist Specialist-Client Office
Service Representative Job 41 miles from Athens
At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step!
We are currently seeking a Phlebotomist to work in a client office. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization.
* QUARTERLY INCENTIVE BONUS PROGRAM
PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Work Schedule:
Monday-Thursday 8:30am-4:30pm with 30 minutes lunch break
Friday 8:30am-12:30pm (No Lunch Break)
Work Location: Suwanee, GA
Job Responsibilities:
* Perform blood collections by venipuncture and capillary techniques for all age groups.
* Collect specimens for drug screens, paternity tests, alcohol tests etc.
* Perform data entry of patient information in an accurate and timely manner.
* Process billing information and collect payments when required.
* Prepare all collected specimens for testing and analysis.
* Maintain patient and specimen information logs.
* Provide superior customer service to all patients.
* Administrative and clerical duties as necessary
* Travel to additional sites when needed.
Job Requirements:
* High school diploma or equivalent
* Phlebotomy certification from an accredited agency is preferred.
* Previous experience as a phlebotomist
* Proven track record in providing exceptional customer service.
* Strong communication skills; both written and verbal
* Ability to work independently or in a team environment.
* Comfortable working under minimal supervision
* Reliable transportation and clean driving record if applicable
* Flexibility to work overtime as needed.
* Able to pass a standardized color blindness test.
If you're looking for a career that offers opportunities for growth, continual
development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Customer Service Professional
Service Representative Job 36 miles from Athens
Title: Customer Support Professional "CSP" Functions: Customer Service Professional answers customer questions and resolves issues over the telephone for Fortune 500 and mid-level companies. Restricted States: California, Connecticut, Massachusetts, Maryland, Oregon, Wisconsin and New York (Due to strict work from home regulations we don't do business in these States)
Responsibilities:
Must be available to take calls, be productive, and engage in positive interactions, effectively meet the needs of the Customer while reinforcing trust and taking into consideration the Customer's time and availability.
Will create customer loyalty by serving as a brand spokesperson while demonstrating a variety of selling techniques resulting in sales of our products and services.
Will identify our customers' needs by asking clarifying questions to effectively promote clients' products and services, and articulate the features and benefits in a competitive manner through successful negotiations.
Take action to proactively learn new information, report Customers ' impacting concerns. Think outside the box on Customer resolutions and share best practices with others.
Benefits:
Monthly bonuses.
Choose your own schedule. (15 Hours Minimum Per Week)
Work part-time or full-time.
Work remotely
No cold calling. All inbound and outbound calls
We fully train and support.
Requirements:
Experience with computers, keyboarding is required.
Demonstrated excellent verbal and written communication skills along with basic practical math, reading and comprehension abilities.
Ability to work a minimum of 15 hours a week
Hardwired Internet & USB headset.
Compensation:
Hourly: $9.50 - $15.00 (Pay Is Based On Placement.)
Alpharetta, Georgia 30009
Customer Service Advisor
Service Representative Job 18 miles from Athens
Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.
Essential Functions:
Promote the Pick-n-Pull Safety Culture.
Be a team player. Work as a member of the team to help the team achieve its goals.
Maintain a high level of integrity.
Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
Follow all company policies and procedures.
Identify when customer interaction requires assistance from management.
Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
Additional duties as assigned.
Qualifications:
Must work safely at all times.
Must have good people skills with an outgoing friendly positive attitude.
Able to work retail hours including overtime, weekends and holidays.
Must have reliable means of transportation.
Must be able to read, write, and speak in the English language.
Bilingual in Spanish a plus, but not required.
Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
Previous experience in a retail environment preferred but not required.
Physical Activities Required to Perform Essential Functions:
Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
Vision must be sufficient to perform job functions safely as described above.
Able to work on feet (stand and walk) for assigned work shift.
Job Conditions:
Exposure on a regular basis to outdoor weather conditions.
Exposure to occasional noisy conditions and machinery operation.
PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.
Radius Recycling participates in e-verify for all U.S. new hires.
An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.
As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
Wildlife Service Professional
Service Representative Job 34 miles from Athens
Overview Ready for your next career opportunity? Look no further, The Mouse is looking to hire you! Do you enjoy working outdoors, solving unique challenges, climbing ladders, and helping people? We do too! At Northwest Exterminating, we're dedicated to creating extraordinary experiences and growth opportunities for our team. If you're looking for a rewarding career with a supportive company, this could be the perfect match for you. Whether you're experienced or not, we offer comprehensive training to help you succeed! Ready to take the next step in your career? Apply in minutes from your mobile phone! Starting hourly rate $18 Responsibilities With Northwest, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you with The Mouse! Benefits including a 401(k) with a company match. But it's more than that. It's serving our communities. It's having your teammates' backs. It's going above and beyond and making a difference. We step in and step up when people have problems they can't fix, and they need the pros. We crush their pest problems and lift their spirits. Back to you. Are you a hard worker who thrives in a fast-paced environment? Can you follow directions, adapt to change, and problem-solve with a positive attitude? If so, you're a great fit for this role. Why You'll Love Being a Wildlife Technician at Northwest: Outdoor, Independent Work: Say goodbye to being stuck at a desk! As a Wildlife Technician, you'll be on the move-working independently and directly interacting with customers in your community. You'll help protect homes, businesses, and families while growing your career with clear advancement opportunities. Training & Support: We provide top-tier training to set you up for success. No prior experience? We've got you covered! You'll start with comprehensive training and quickly take the lead with your own customers. Strong Team Community: Northwest Exterminating is about building lasting relationships-both with our teammates and the communities we serve. Our employees give back through our Good Deeds Team and more! Your Responsibilities: Customer Relationships: Build strong connections with internal and external customers, creating "Customers for Life." Wildlife Services: Provide wildlife exclusion services and animal removal at customer locations. Set up exclusion traps, cut flashing, and form hardware cloth to specifications. Work safely on rooftops and use a safety harness when needed. Perform basic repairs in areas damaged by animals using tools, sheet metal, and screening. Maintain knowledge of federal, state, and local regulations regarding wildlife exclusion and removal. Service & Sales: Follow a service schedule within your assigned territory, ensuring safe and timely visits. Educate customers on wildlife services, and work to meet or exceed monthly sales goals. Collaboration: Partner with internal teams such as customer service, sales, and management to deliver exceptional customer service. Safety First: Prioritize safety in all aspects of your work, including handling company equipment and vehicles. What We Expect From You: Adhere to the NORTHWEST WAY upholding the highest standards of professionalism and customer care. As a Northwest teammate, you'll act as a brand ambassador-representing our values and image with every customer interaction. What We Offer: Starting hourly rate $18, a company vehicle, and a company cell phone. Comprehensive benefits package including medical, dental, vision, maternity, and life insurance. 401(k) plan with company match, employee stock purchase plan. Paid vacation, holidays, and sick leave. Employee discounts. Industry-leading, quality training program. Why Choose Northwest Exterminating? You've seen our iconic "Mouse" on billboards and trucks around town - now, you can be a part of the team! Competitive compensation, benefits, and top-tier training are just the beginning of your career with Northwest. With over 70 years of experience and continuous growth across the Southeast, we offer a stable work environment to advance your career. Recognized as one of Atlanta's Top Workplaces, Northwest's family-oriented culture ensures you feel welcome and supported. Come join us in creating extraordinary opportunities for yourself! Qualifications What You Need to Succeed: High School Diploma or equivalent required No prior experience necessary! Must be at least 18 years of age Valid driver's license required Ability to work in the field independently and manage route-based assignments Physical Demands / Working Environment: Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: Lift and carry up to 50 lbs. Safely use a ladder within the manufacturer's weight capacity Able to lift and move ladders larger than 32 foot, and climb 60 feet Safely access crawl spaces, attics, confined spaces, roof tops, etc. Ability to work in all types of weather conditions Northwest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer
What You Need to Succeed: High School Diploma or equivalent required No prior experience necessary! Must be at least 18 years of age Valid driver's license required Ability to work in the field independently and manage route-based assignments Physical Demands / Working Environment: Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: Lift and carry up to 50 lbs. Safely use a ladder within the manufacturer's weight capacity Able to lift and move ladders larger than 32 foot, and climb 60 feet Safely access crawl spaces, attics, confined spaces, roof tops, etc. Ability to work in all types of weather conditions Northwest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer
With Northwest, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you with The Mouse! Benefits including a 401(k) with a company match. But it's more than that. It's serving our communities. It's having your teammates' backs. It's going above and beyond and making a difference. We step in and step up when people have problems they can't fix, and they need the pros. We crush their pest problems and lift their spirits. Back to you. Are you a hard worker who thrives in a fast-paced environment? Can you follow directions, adapt to change, and problem-solve with a positive attitude? If so, you're a great fit for this role. Why You'll Love Being a Wildlife Technician at Northwest: Outdoor, Independent Work: Say goodbye to being stuck at a desk! As a Wildlife Technician, you'll be on the move-working independently and directly interacting with customers in your community. You'll help protect homes, businesses, and families while growing your career with clear advancement opportunities. Training & Support: We provide top-tier training to set you up for success. No prior experience? We've got you covered! You'll start with comprehensive training and quickly take the lead with your own customers. Strong Team Community: Northwest Exterminating is about building lasting relationships-both with our teammates and the communities we serve. Our employees give back through our Good Deeds Team and more! Your Responsibilities: Customer Relationships: Build strong connections with internal and external customers, creating "Customers for Life." Wildlife Services: Provide wildlife exclusion services and animal removal at customer locations. Set up exclusion traps, cut flashing, and form hardware cloth to specifications. Work safely on rooftops and use a safety harness when needed. Perform basic repairs in areas damaged by animals using tools, sheet metal, and screening. Maintain knowledge of federal, state, and local regulations regarding wildlife exclusion and removal. Service & Sales: Follow a service schedule within your assigned territory, ensuring safe and timely visits. Educate customers on wildlife services, and work to meet or exceed monthly sales goals. Collaboration: Partner with internal teams such as customer service, sales, and management to deliver exceptional customer service. Safety First: Prioritize safety in all aspects of your work, including handling company equipment and vehicles. What We Expect From You: Adhere to the NORTHWEST WAY upholding the highest standards of professionalism and customer care. As a Northwest teammate, you'll act as a brand ambassador-representing our values and image with every customer interaction. What We Offer: Starting hourly rate $18, a company vehicle, and a company cell phone. Comprehensive benefits package including medical, dental, vision, maternity, and life insurance. 401(k) plan with company match, employee stock purchase plan. Paid vacation, holidays, and sick leave. Employee discounts. Industry-leading, quality training program. Why Choose Northwest Exterminating? You've seen our iconic "Mouse" on billboards and trucks around town - now, you can be a part of the team! Competitive compensation, benefits, and top-tier training are just the beginning of your career with Northwest. With over 70 years of experience and continuous growth across the Southeast, we offer a stable work environment to advance your career. Recognized as one of Atlanta's Top Workplaces, Northwest's family-oriented culture ensures you feel welcome and supported. Come join us in creating extraordinary opportunities for yourself!
Inside Sales/Customer Service Representative
Service Representative Job 37 miles from Athens
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.
As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.
The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.
FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.
Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?
Compensation: $12.00 - $18.00 per hour
Guest Service Representative
Service Representative Job 8 miles from Athens
Job Details Entry Store #26 - Watkinsville, GA Full-Time/Part-Time None $12.00 None Any Restaurant - Food ServiceDescription
We are looking for an energetic and customer-focused Guest Service Representative to ensure excellent service for every guest. In this role, you'll be the face of the store, providing fast, friendly service and maintaining a clean, welcoming environment. Your goal is to enhance each customer's experience, whether they're grabbing a quick snack or fueling up for the road.
Key Responsibilities:
Greet and engage every customer with a positive, friendly attitude.
Provide fast, accurate service at the register, handling payments and transactions.
Promote sales through suggestive selling and knowledge of store promotions.
Maintain a clean, organized store, including food prep areas, shelves, bathrooms, and gas pumps.
Ensure product freshness and restock items as needed.
Follow all safety and sanitation standards, as well as company policies for restricted sales (e.g., tobacco, alcohol).
Assist with store inventory, pricing, and handling cash variances.
Qualifications
High school diploma or GED preferred.
Strong communication skills and a positive attitude.
Attention to detail with a focus on maintaining store cleanliness and product accuracy.
Ability to work flexible hours, including nights, weekends, and holidays.
Physical Requirements:
Must be able to stand, walk, and move throughout the entire shift.
Ability to lift and carry up to 50 lbs. and occasionally climb ladders.
Exposure to hot and cold temperatures from store appliances and the outdoor environment.
Why Join Us?
At Clipper Petroleum, we pride ourselves on delivering great customer service in a fast-paced, team-oriented environment. If you enjoy interacting with people and take pride in your work, we'd love to have you as part of our team!
Undercarriage Customer Support Rep
Service Representative Job 30 miles from Athens
Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage Customer Support Representative will measure wear, inspect and use CTS to track undercarriage components for customer and Yancey Bros. Co. owned equipment.
Primary Responsibilities:
Contact customers to arrange for measurement
Visit customer site and follow all safety guidelines
Secure machine to complete undercarriage
Measure all components
Load measurements into CTS Pro
Inform customer of undercarriage status
Report findings to appropriate PSSR
Additional Responsibilities:
Write service reports once jobs are completed
Keep work area clean throughout process
Participate in required safety program, and work in a safe manner
Additional duties as assigned by manager
Who We Are Looking For:
To be successful in this position you should have a mechanical aptitude, be organized and safely work with caustic materials. You should have basic computer skills, be able to read and follow service material instructions and quotes, and write clear and concise work orders. The ability to multitask and problem solve are essential to this position as well.
Education/Experience:
High school or equivalent
Required Qualifications/Skills:
Prior experience in a shop setting (auto/truck/heavy equipment/rental)
Read and follow service material instructions or quotes
Basic computer skills (email, internet, basic data entry)
Work safely with caustic chemicals/materials
Occasional heavy lifting up to 100 lbs
Able to operate machinery and forklift
Preferred Qualifications/Skills:
Prior experience as heavy equipment technician
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Competitive Compensation
Individual Bonus Opportunities Available
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities