Service Representative Jobs in Hillsborough, NJ

Connections Personnel is hiring for a Technical Success Representative/Customer Service direct hire for our client located in Flemington, NJ. Looking for a candidate that has several years of customer service and technical/mechanical skills to help customers get maximum value out of their products and services by building mutually beneficial relationships that extend beyond the initial purchase. Company focus is on providing long-term support rather than short term fixes and delivering above-and-beyond customer service by anticipating problems and reaching out with solutions before problems occur. The Technical Success Representative will provide front-line support for the end-user and assist with technical, software, and hardware problems. The individual will develop a strong understanding of the companies Acute Care packaging systems to complete in-house and onsite repairs, as well as remote and onsite installations. He/she will maintain a customer-centric work environment to ensure customer satisfaction and will actively participate in ongoing training to enrich his/her knowledge and understanding of the companies packaging solutions and software. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include but are not limited to the following: • Actively participate in the comprehensive and on-going training program and designated meetings to develop and maintain a deep understanding of companies packaging machinery and software and be able to interpret and explain warranties and service policies to customers. • Provide frontline technical support for inbound incidents and service requests by phone or email on companies packaging machinery and software. • Service all companies Acute Care equipment at the customer site (annual maintenance, scheduled service, and emergency service) and for all equipment shipped to company for in-house service. This includes preparing service quotes, managing loaners, making travel arrangements, and completing expense reports accurately and according to company procedures and policies. • Perform on-site and remote installations and training for companies Acute care products. • Use GoToAssist and screen sharing, when appropriate, with customers to diagnose and resolve technical problems. • Maintain end to end responsibility for customers' support needs by providing timely, respectful, and courteous service. • Troubleshoot issues and crowd source answers from colleagues or Customer Relationship Management (CRM) system while following the standard operating procedures. • Accurately record all troubleshooting activities, customer communications, tasks, and customer promises and expectations in the CRM. • Identify new trends/patterns amongst customers and products, share with the department to collectively develop procedures and find solutions. • A true team player must possess the ability to work in a high state of interdependence following the “Golden Rule.” • Other duties as assigned. MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) • Minimum 2 years' customer service experience required. • Must know how to use hand tools; possess basic mechanical and electrical skills. • Must be willing to travel by air or personal vehicle to customer facilities as needed for service. • Must have a valid driver's license and acceptable driving record. • Customer focused attitude, which means you have strong interpersonal skills that include patience and empathy with the ability to remain calm in occasionally tense situations. • Strong phone and verbal communication skills along with active listening. • Able to clearly identify a problem, propose a solution, and where necessary, coordinate across departments and follow through on resolution efforts. • Able to work with people of diverse backgrounds and skill sets, and effectively align communication to your audience. • Able to set priorities and manage time effectively. • Desire and willingness to learn companies packaging solutions. • Must be willing to meet common credentialing hospital requirements for vendor representatives, including demonstrating proof of specific immunizations. • Maintain a clean and professional appearance that represents company and its core values as this is a client-facing role. Education and Experience • High School Diploma or equivalent required; Associate degree or Degree/Certificate from Technical/Trade School desirable, or commensurate work experience. • Proficiency in Microsoft programs (Excel, Word, Outlook) and basic PC applications. • Familiarity with remote support and CRM systems and practices a plus. TRAVEL Up to 50% domestic travel required. Flexible working hours are required, including nights and weekends. Office based when not traveling. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. The employee must frequently lift and/or move items up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position will start on the assembly and production floor during the training period and will require the use of hand-held tools and machine assembly/service equipment. Subsequently, this job will operate in a professional office environment and will routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Additionally, this position will perform work at the customer site. Position Type and Expected Hours of Work • This is a full-time, non-exempt position. • Typical days and hours of work are Monday through Friday, 9:00am to 5:00pm. • Up to 50% domestic travel required after the initial training program. Flexible working hours are required, including nights and possibly weekends. Office-based when not traveling. WHAT WE OFFER • Competitive compensation package that includes bonus potential • Medical, dental and vision benefits • Life and long-term disability benefits • Accident and critical illness benefits • 401(k) Retirement Plan with company match • Employee Assistance Program • Education Assistance • Paid Time Off • Paid Company Holidays Schedule: 9am-5pm Monday thru Friday. Salary: $26-$28/hr depending on experience. For immediate consideration please apply online at: https://connections.securedportals.com/apply/

Key Responsibilities: Provide outstanding customer support by responding to inquiries via phone, email, or live chat in a timely and professional manner. Identify and resolve customer concerns by actively listening, researching solutions, and delivering personalized assistance. Maintain detailed and accurate records of customer interactions using a CRM or ticketing system. Collaborate with internal teams to address complex issues, ensuring prompt and effective resolution. Stay updated on product/service knowledge to deliver accurate and up-to-date information to customers. Assist with order processing, account modifications, or billing-related inquiries when needed. Meet or exceed performance metrics related to customer handling time, satisfaction scores, and first-call resolution rates. Qualifications: High school diploma or equivalent; bachelor's degree preferred. 1+ years of experience in a customer service, support, or related position. Strong verbal and written communication skills. Adept at problem-solving and conflict resolution. Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment. Experience with CRM tools or contact center software is a plus. A positive attitude and a genuine commitment to delivering outstanding customer experiences.

Job Title: CUSTOMER SERVICE REPRESENTATIVE (BILINGUAL IN PASHTO, URDU, FARSI) FLSA/Grade: Non-Exempt/Hourly Reports to: Customer Service Manager Department: Customer Service The Bilingual Customer Service Representative is responsible for supporting the Company's sales goals through good customer service, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties. The position of Bilingual Customer Service Representative is not exempt from the overtime provisions of the Federal Fair Labor Standards Act and shall be entitled to overtime compensation for hours worked more than 40 in any one work week. The Bilingual Customer Service Representative shall be accountable and supervised by the Customer Service Manager. Essential Duties & Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Develops maximum sales potential out of assigned customers through good customer service techniques, and knowledge of the Company's products and services as well as the competition's strengths/weaknesses. Applies knowledge of company products/services to efficiently process customer information and respond to inquiries and complaints in a diplomatic manner. Contacts customers via telephone or correspondence as frequently as necessary to meet and surpass sales goals for the company. Reviewing their current order items and getting specifics on items they are not currently buying. Calculates prices, discounts and proposals to meet specific customer requirements in an efficient manner. Remains current on market conditions regarding products and product updates through available resources. Utilizes Company leads to expand current customer base and follow up all leads promptly. Maintains updated, organized files on all assigned customers. Completes and submits customer activity reports each week on sales and backlog orders. Analyzes customer accounts and promptly makes corrections and/or modifications to files. Deleting items that may be on their guide by way of a sub or sample. Keeping items clear and pricing accurate. Contacts customers to obtain missing information or data to ensure an accurate customer database. Trains new Customer Service Representatives as requested on system. Enters appropriate information from customer orders on computer. Verifies all order information for accuracy while entering into system. Perform other duties as assigned by management. Competencies: Oral Communication Skills Written Communication Skills Telephone Etiquette Customer Service Customer Relations Filing Computer literacy Problem solving Organization Professionalism Presentation Shift: Monday - Friday 8:30am - 5:00pm Salary: Will discuss it on the call Work Environment: Office. Required Qualifications High School Diploma or Equivalent. Must be Bilingual (Pashto, Dari, Farsi and Urdu) Preferred: Pashto, Dari, Farsi and Urdu *The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an employment contract or contract of any kind. Maximum Quality Foods, Inc. is an “At Will” employer. Employees can be re-assigned at any time and given other duties within the corporation. Maximum Quality Foods, Inc. has the right to change, modify, suspend, interrupt or cancel in whole or in part any job function outlined in a job description at any time and without advanced notice to the employee. Job Type: Full-time Pay: $19.64 - $25.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Shift: Day shift Work Location: In person

Our client, a well known beauty brand, is seeking a LTT Customer Service Representative II for their Berkeley Heights, NJ team. This role is on a hybrid schedule and the role guarantees a 40 hour work week. The assignment will last for at least 1 year with the potential to extend. It will begin ASAP! Job Description: Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers in a timely manner (TikTok, Facebook, Instagram, Twitter) Support public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed Attend brand and care trainings, work sessions and meetings to stay up to date with social strategies and best practices Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer Recognizes and recommends new ways to influence consumers in their purchase decision Alert critical customer complaints to internal teams and assist with problem solving Provide social content and engagement recommendations based on consumer feedback and trends Stay up to date on new social media platforms, tools, and best practices Live in the social ecosystem, stay on top of emerging trends in the landscape Responsiveness: Maintain 100% Reply Rate and established Response Time goals across social channels Maintain consumer satisfaction and sentiment scores as established by the group Monitor personal social KPI's Offers schedule flexibility to support the needs of the business which included weekends Meets established quality standards in all contacts across all channels Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction Qualifications: Bachelor's Degree 1-2+ years' social media engagement experience Customer Service experience desired Customer obsessed mindset Knowledge and experience with major social media platforms required Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends Report back to internal team to funnel insights into product / experience / content creation strategy High level of organization, attention to detail and positive attitude Interest in beauty, fashion and/or lifestyle brands Exceptional writing skills Excellent problem-solving ability Proficient in Microsoft applications including PowerPoint, Word and Excel Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

Exciting Employment Opportunity at NutraBio Labs: Customer Service Representative We are pleased to present an exciting employment opportunity at NutraBio Labs for the position of Customer Service Representative. This role offers a chance to thrive within a professional, team-oriented, and dynamic work environment in the esteemed sports nutrition industry. NutraBio Labs, an FDA-registered and inspected sports nutrition manufacturer located in Middlesex, NJ, is actively seeking individuals who are detail-oriented and possess a positive, can-do attitude. We welcome applications from candidates with a strong interest in sports nutrition, training, and athletics. If you aspire to contribute to a fast-paced company and align with our values, we encourage you to apply. Position: Customer Service Representative Location: Middlesex, NJ 08846 Status: Full-Time (In-Office) Hours: Monday to Thursday: 9:00 AM to 5:30 PM Friday: 9:00 AM to 4:00 PM (early departure) 40 hours paid Job Responsibilities: Engage with customers through inbound and outbound calls. Process orders, coordinate deliveries, and provide timely updates on order statuses. Resolve customer inquiries promptly and accurately, fostering customer loyalty. Document all details of inquiries, comments/complaints, and actions taken. Consistently deliver high levels of professional service and assistance. Job Qualifications: Strong team player with experience in order entry and customer service; bilingual in Spanish/English is a plus. High school diploma or GED. Proficient in computer skills. Dependable with excellent attention to detail. Strong problem-solving skills, along with excellent communication and interpersonal abilities. Professional demeanor, appearance, and attitude. Excellent typing, spelling, and grammar skills. Demonstrated customer service skills and a positive team-oriented attitude. Benefits: Prompt weekly pay. 401(k) with company match. Medical coverage. Direct deposit. Vacation, personal days, and holiday pay. Growth opportunities within the company. How to Apply: If you are excited about this opportunity, please send your resume to ***********************.

Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you're the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock! We're currently seeking passionate individuals to join our team as Customer Service Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Service Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism. RESPONSIBILITIES • Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy. • Ensure first call resolution, making the customer experience as seamless as possible. • Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella). • Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment. • Utilize your analytical and decision-making skills to address policy changes and corrections effectively. • Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise. • The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am-7:00pm Monday - Friday and 10:00am-3:00pm every third Saturday. QUALIFICATIONS • Strong interpersonal, communication, and organizational skills. • Analytical mindset with good decision-making abilities. • Proficiency in computer skills and data entry. • High motivation to take ownership and follow up on tasks. • Flexibility to adapt to a fast-paced, changing environment. • Ability to work weekdays and rotational Saturdays. • High school diploma required, college degree is a plus! • Spanish language proficiency is a plus! SALARY RANGE The pay range for this position is $45,000 to $49,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. PERKS & BENEFITS • 4 weeks accrued paid time off + 9 paid national holidays per year • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision) • Annual 401(k) Employer Contribution • Free onsite gym at our Woodbridge Location • Resources to promote Professional Development (LinkedIn Learning and licensure assistance) • Robust health and wellness program and fitness reimbursements • Various Paid Family leave options including Paid Parental Leave • Tuition Reimbursement ABOUT THE COMPANY The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

LHH is proactively recruiting for a Customer Service Specialist near the Woodbridge, NJ area. This position is 100% onsite. It is Direct Hire. Responsibilities: Answering incoming calls / emails from customers, vendors, and sales team Process sales and blank orders Execute and manage POs Data entry and inventory management Sales invoicing Routing the shipment Product sample coordination and distribution Perform other duties as assigned including, but limited to administrative tasks within the office Qualifications: Must be Proficient in MS Office Suites Must have experience in Order Processing and Logistics Management Must be detail oriented Must have excellent written and verbal communications Experience with ERP is a plus Associate's degree preferred

Support sales team through varies order processing procedures to provide the highest level of customer satisfaction. Key Responsibilities: Process in-coming customer calls requiring orders, price quotations, product availability, order status, etc. Process all incoming sales orders including phone, web, email, EDI into ROI. Generate quotes on stock products. Complete all required shipping documentation for proper delivery of foreign orders. Perform invoicing as required including adding freight charges and billing customers. Process all credit card orders. Process daily incoming company mail. Provide administrative support for Sales Support, Sales, etc. Adhere to all ISO 9001 policies and procedures that govern our business. Performs other duties as assigned. Education: High School Diploma, GED, or equivalent experience Experience: 0-1 years' prior relevant experience Minimum Requirements/Qualifications: Ability to interact with customers in a professional manner Basic computer skills including Microsoft Office Excellent communications and customer service skills Good organizational and team related skills Thrives in a fast-paced, collaborative environment, efficiently works under pressure, within deadlines or other time essential constraints Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization Strong work ethic and an ability to excel within a rapidly changing and growing organization

Grignard Company is a leading producer of specialty chemical products, serving customers worldwide in the Industrial, Entertainment, and Consumer Products sectors. Our high-quality products are developed by our in-house R&D team and manufactured in the USA. **************** Key Responsibilities: This is an in-office position. Customer Support (Lead Customer Satisfaction Team Member): Adhere to all SOPs for Customer Support. Handle incoming and outgoing customer calls to ensure timely communication and support. Provide shipping rates for customer inquiries and prospects to ensure the best value. Communicate new orders to the appropriate Business Development/Account Management representative in the system. Maintain and update customer profiles in the accounting system. Maintain the Sample Request process, including tracking numbers and shipment dates for all customers/vendors. Office Administration: Adhere to all SOPs for Office Administration. Maintain all supplies necessary to support office operations. Handle invoice processing, including scanning to DCP. Create SOPs for Office Administration to standardize repetitive job functions as needed. Qualifications: Bachelor's Degree or 4 years of work experience in Customer Service. Strong communication and interpersonal skills. Ability to manage time effectively and prioritize tasks in a fast-paced environment. Detail-oriented with strong organizational skills. Proficient in Microsoft Office. Proficient in using Zoho CRM software or similar CRM software. Proficient in using Sage accounting software or similar accounting software. What We Offer: Base Salary Comprehensive benefits package, including health, dental, and vision insurance. 401(k) plan Opportunities for professional development and career advancement. A collaborative and supportive work environment. Grignard Company, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Grignard Company and be part of a team that is driving innovation and excellence in the chemical solutions industry!

This position is responsible for all aspects of a customers order from receipt of the PO through post shipment contact. The customer service team is critical in ensuring that customers have a positive experience before, during and after sale. Role Expectations Receive and process incoming orders from multiple sources (e-mail, internet, phone/fax) Review purchase orders for accuracy and verify against customer profile in SAP Answer outside phone calls from customers and sales reps to assist with questions related to orders, deliveries, product availability etc. Administrative duties related to order documentation, invoicing, filing, archiving files etc. Communicate with customers by phone and email for follow-up, order clarification, order status and more in a professional and courteous manner Collaborate with purchasing department for back-ordered, special order and future action items Communicate with Shipping & Receiving as well as Accounting departments as needed Back-up inside sales department as needed by processing quotes Core Competencies Prior experience using SAP and Microsoft Office applications. Positive, can-do attitude with professional phone demeanor. Excellent time management, ability to prioritize and problem solve while maintaining a strong customer service mentality. Must be willing to learn Cembre product line. Excellent interpersonal, verbal, and written communication skills with the ability to work as a team. Proven multi-tasker with attention to detail and accuracy Must be reliable, outgoing and a team player. High degree of emotional self-discipline Conflict management skills High level of integrity

Job Title: Customer Service Representative Duration: 6 Months (Contract to Hire-CTH) Work schedule : 9-5;30pm in office 5 days for 3 weeks of training then WFH 1 day, in office 4 after training. Weekend work is an option depending on work load and would be OT Interview will be on site and they generally only do one Candidate must be flexible to work 4 hours during Saturday as scheduled on rotational basis Summary: The main role of a Client Scheduling Coordinator is to function as the point of contact between Client and the client throughout the home assessment scheduling process and support our Risk Consultants in meeting monthly/yearly production and timeliness goals. Our coordinators work diligently to build relationships to create strong partnerships with internal and external business partners to manage the home assessment scheduling process in an assigned territory. Acting as a subject matter expert on the geography of their assigned territory while working to ensure that appointments are scheduled logically and efficiently. During the scheduling process, they provide exemplary customer service. Job Responsibilities: • Acting as the point of contact between Client and the client throughout the home assessment scheduling process • Making a high volume of outbound contacts (calls/emails) to secure appointments • Maintain an appointment-setting process that accommodates the needs of both clients and business partners • Follow through with all tasks in an effective and efficient manner by using company and department resources • Consistently complete tasks with an increased focus on the details to improve the scheduling experience • Proactively and clearly communicate needs and concerns • Work to collaboratively respond to inquiries within 24 hours of receipt • Provide trends, availability issues, and scheduling concerns in a timely manner to leadership monthly • Communicate clearly and in a professional manner with all internal and external business partners. (emails, phone calls, MS Teams chat) Skills: • Effective, strong, and service focused communication skills, both verbal and written” • Outlook-must be able to manage multiple calendars for scheduling of appointments EXCEL-Pivot tables, data entry Experience/Education: • GED/High School Education- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus • 2-3 years Customer Service experience

Client Service Associate/Paraplanner Personal Wealth Strategies, a well-established wealth management firm in the Hamilton, NJ area, seeks a talented and professional Client Service Associate/Paraplanner to join a fast-paced team. We are energetic, collaborative and client service focused. Our clients come first. We are seeking a candidate who possesses excellent interpersonal skills, is accurate, and has a professional presence. If you are a Client Service Associate or Paraplanner with experience in financial planning, who wants to work in a friendly, fast-paced financial services firm where you can make an immediate contribution, then do not miss this great opportunity! Find out more about the firm at personalwealthstrategies.com Salary & Benefits Salary range of $70,000-85,000 Group Medical Insurance Dental Insurance Vision Insurance Long Term Disability Insurance Traditional or Roth IRA Paid Time Off Professional Development Assistance Tuition Reimbursement for industry/job related education Work remotely every Friday Duties & Responsibilities Prepare client meeting agendas, gather client data, and prepare reports Attend and take notes during client meetings Document, track, and execute client meeting tasks, including follow-up with client Maintain records in our CRM (Redtail) and portfolio management software Enter client data into MoneyGuide platform and build preliminary plans under the guidance of the advisors Provide support to the advisors and clients as needed Assist where needed - we are a small team, we cross-train, and we all wear multiple hats Qualifications 3-8 years of experience in financial planning/investment management Experience using Money Guide Pro/eMoney and/or Redtail CRM are a plus, but not required Licenses - Not required at hire but must be willing to obtain Series 7 and Life & Health “Client Service Plus” work style Detail oriented and able to manage your own time and tasks Problem solving and resourcefulness The Process Qualified candidates will start the process by having a 15- to 30-minute zoom interview conducted by our consultant (the hiring manager for this position). If there is ground to move forward, you will be required to fill out a Career History Form and if you are selected to advance in the process, you will meet with the firm. Qualified candidates may be asked to take assessments. We are an equal opportunity employer.

The Client Service Associate provides primary support to the Wealth Management Group and must possess excellent organizational skills and interpersonal capabilities to effectively interact with employees, clients, and vendors. The position will provide support to Financial Advisors, be responsible for all administrative duties, and assist in all areas of client operations including opening new accounts and account maintenance. The Client Service Associate must be detail oriented and have the flexibility and ability to prioritize various projects and take initiative on tasks. Position Responsibilities and Essential Functions Provides a consistently positive client experience through excellent service and execution in maintaining client accounts. Displays exemplary client service skills and mindset operating with a high degree of accuracy, attention to detail, organizational skills, and follow-through. Displays deep industry knowledge in assisting clients. Follows strict adherence to all CSP compliance policies, procedures, and standards. Maintains client files & profiles in the contact management system. Leads account opening, money movements, account transfers, wires & all account maintenance & documentation. Enters data & builds client profile in eMoney. Prepares daily & weekly transaction ledgers. Handles alerts and action items from platforms. Regularly prioritizes and manages time-sensitive tasks. Masters custodial, portfolio management, and customer relationship management software and platforms. Supports Financial Advisor by preparing correspondence and commentary, client proposals, presentations, and spreadsheets. Manages meeting logistics, materials & presentations. Assists with formulation of policies and procedures for opening accounts, maintenance of client files, monthly preparation of information for client billing and other operational functions performed on a regular basis. Performs various administrative functions for the office: answering and directing phone calls, managing incoming and outgoing mail & packages, ordering supplies, & maintaining office equipment. Assists Financial Advisors, Branch Office Manager, or Regional Manager with client or office events & initiatives. Maintains regular and reliable attendance. Professional Experience Prior professional experience preferred. Experience in a similar role within the financial services industry preferred. Bachelor's degree or Associate's degree required. Experience with custodial and client relationship management systems preferred. Knowledge of eMoney software preferred. Personal Attributes Excellent written and verbal communication skills to interface with clients, employees and vendors. Unquestionable integrity and good judgment. Strong client orientation and customer service skills. Ability to organize and prioritize work with attention to detail. Collaborative team player with positive attitude. Ability to learn new processes quickly, take initiative, and multi-task with little supervision. Proficiency with Microsoft Office Products - Power Point, Excel, Word, Outlook.

Job Title: Client Services Associate About Us: Bleakley is a leading independent Registered Investment Advisor firm dedicated to providing top-tier financial advice and investment strategies. Our commitment to our clients is matched only by our dedication to our team members. Job Brief: We are seeking a detail-oriented and professional Administrative Assistant with experience in the financial industry to join our team. This individual will provide high-level administrative and operational support to financial advisors. The ideal candidate will have a background in financial services, strong organizational skills, and the ability to handle high volume and sensitive information with discretion. Responsibilities: Administrative Support Manage calendars, schedule client appointments, and coordinate internal meetings Answer and direct incoming calls and emails; act as a liaison between clients and advisors Prepare and process account paperwork, applications, and compliance documents Maintain organized client files and documentation in CRM and secure systems Financial Operations Support Assist with onboarding new clients, including data gathering, form preparation, and follow-up Help generate reports using financial software (e.g., Orion, eMoney, Morningstar) Review and proof meeting materials and financial plans to ensure accuracy and professionalism Track and follow up on outstanding action items and documentation Compliance & Recordkeeping Support compliance initiatives by maintaining accurate and up-to-date records Ensure adherence to firm policies, industry regulations, and data security standards Assist with audits and prepare requested documentation as needed General Office Operations Manage office supply inventory and coordinate with vendors Help organize client appreciation events, seminars, or internal meetings Provide backup support to other administrative staff as needed Qualifications: 2-3 years of administrative experience in financial services, wealth management, or banking Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Experience with CRMs (e.g., Salesforce, Redtail) and financial planning software is a plus but not required Excellent communication, time management, and organizational skills Ability to prioritize multiple tasks and work independently in a fast-paced environment High level of discretion and professionalism when handling sensitive client information Right to Revise: This is not meant to be all-inclusive, and the Company reserves the right to revise this job description as necessary without advance notice. The statements herein are intended to describe the general nature and level of work being performed by the employee. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer without notice. Why Join Us: Opportunity to play a key role in the growth and success of a leading RIA firm. Collaborative and supportive team environment. Competitive salary and benefits package. Continuous professional development opportunities. High end office located in Parsippany NJ with gym on-site. Culture activities focused on health & wellness, team collaboration, and employee engagement.

JOB TITLE: Customer Service Team Lead DEPARTMENT: Customer Service REPORTS TO TITLE: Sr. Manager, Customer Operations Under the direction of the Senior Manager of Customer Operations, this position is responsible for leading, coaching, developing, directing, and guiding the Call Center operations. This includes managing inbound activities such as order taking, suggestive selling, upselling, and efficiently resolving customer service issues. Duties encompass scheduling, hiring, monitoring, and executing key performance indicators, quality assurance, and employee development. The role also involves managing quality monitoring programs to ensure the highest level of customer experience in the Customer Service area. . This position is responsible for up to 10 direct reports. RESPONSIBILITIES: Collaborate with the marketing team to analyze and develop promotions aimed at increasing overall sales and channel volume. Collaborate with cross functional departments on DTC customer service programs Develop and mentor the team to enhance the call center's performance and deliver best in class customer service experience Lead the team in providing responses through SMS, chat, email, and phone Assist in training, workforce management, and budget management for the team. Maintain optimal performance and sales levels while consistently adhering to Lenox's highest quality standards. Support the customer service process and communicate with both the Lenox team and end consumers in a professional manner. Track and analyze Call Center performance against service goals/metrics; provide regular reports to management and business unit customers regarding performance relative to goals, along with recommended actions. Establish and ensure compliance with standard practices and processes in the call center; be responsible for implementing best operational practices and process improvements. Prepare team reports and analyze performance statistics. Build a team environment through regular contact, training, communication, and meetings with staff and team members. Act as the point of contact for escalated customer issues, ensuring resolution to customer satisfaction. Hold all employees accountable for achieving stated goals, administering corrective action via performance plans when goals are not met, and providing timely recognition when goals are achieved. Perform other duties as assigned. MUST REQUIREMENTS: A minimum of 3-5 years of previous supervisory or management experience. Ability to work flexible hours as needed, including days, evenings, rotating Saturdays and weekends, holidays, and additional hours when required. Strong interpersonal, writing, and problem-solving skills. Capability to lead and coach multiple teams while handling various issues simultaneously. Ability to promote teamwork and foster high employee morale. Strong listening skills. In office work is required for a minimum of three days a week Proven excellence in dependability and all areas of performance. Demonstrated ability to coach for improved performance. Ability to thrive in a fast-paced work environment. Effective oral and written communication skills. Proficiency in Microsoft Office, particularly Excel, along with strong presentation skills. PREFERRED REQUIREMENTS: Experience with 8x8, D365, and Gorgias platforms Bachelor's degree.

CLIENT SUCCESS COORDINATOR About our firm: 1SEO Digital Agency is a private-equity backed digital marketing company located 30 minutes north of Philadelphia. Our “mission” is to enable high quality local service providers to make effective connections with qualified customers located within 25 miles of their office. We are converting a legacy digital marketing agency into a B2B technology company that sells “marketing as a service” to local service providers. Our entire team works from our office in Bristol, PA, but our clients have physical offices in one or more cities across the US or Canada and fall in one of three categories: home services, health & wellness, or professional services. About the Role: As a Client Success Coordinator you will serve as the primary point of contact for all client communications and maintain a proactive and responsive relationship. In this role you will have a comprehensive understanding of all digital marketing services offered here at 1SEO. It is your responsibility to escalate issues and provide solutions in a timely manner. The ideal candidate will manage client success and build and cultivate client relationships. You will act as a strategic partner to our client and are a key component to our agency's success. Responsibilities: Conduct scheduled calls or meetings with clients to update them on campaign progress, answer any questions, and gather feedback. Promptly respond to client emails, messages, and requests. Monitor ongoing projects for your assigned clients, meeting deadlines and flag issues to relevant teams promptly. Stay updated on all digital marketing services and products offered by the agency. Address and resolve any client concerns or issues that arise, escalating complex issues to senior staff when necessary. Compile and deliver detailed reports to clients on the performance of their campaigns, including insights and recommendations for improvement. Participate in team meetings, gather client feedback on services provided, analyze patterns or issues, and engage in training sessions to enhance your knowledge. Assess your portfolio of clients to evaluate the success of campaigns, client satisfaction levels, and areas for personal improvement. Work with your manager to have strategies adjusted to better meet client goals. Conduct a comprehensive review of each client's business performance to ensure alignment and identify new opportunities. Set personal professional development goals related to improving customer service skills, digital marketing knowledge, and understanding of industry trends. Send clients personalized updates, share relevant industry news, or suggest new services that align with their goals. Core Values of Ideal Candidates: Conceptual Alchemist: you are skilled at transforming basic or abstract ideas into something valuable, innovative, or significantly impactful. Empowered Humility: you're self-confident and strong, yet grounded, self-aware, and open to learning from other people. Audacious Ambition: you are self-motivated and tenacious, consistently push boundaries with a competitive spirit. Gets It Done: you deliver results with resourceful efficiency, ensuring that every task is not only completed but executed with the highest standard of excellence. Sees the Big Picture: you embrace flexibility and enthusiasm in our pursuit of broader goals, ensuring that every decision and action aligns with the larger vision. Pursuit of Excellence: you have a fanatical attention to detail and a systematic approach that ensures unparalleled quality in everything you do. Required Skills and Experience: 2+ years of client based customer service experience is required. Project Management skills are extremely beneficial. MUST HAVE excellent presentation skills, both oral and written. Digital Marketing experience is a plus. Strong understanding of computers and technology. Multi-tasker who is unbelievably organized. Strong analytical capability with experience in forecasting and website analytics. Must have some experience in aspects of strategic marketing and tactical executions. Must have a willingness to learn and expand knowledge in regards to SEO, SEM, PPC and SMO. Must have the ability to work independently and manage multiple projects and deadlines simultaneously with a sense of urgency. Must have the ability to quickly adjust priorities to respond to pressing demands. What You Can Expect From 1SEO Digital Agency You have the opportunity to work alongside talented and hard-working colleagues who are ambitious and focused on team performance, client satisfaction, and career development, while balancing your life and achieving personal goals. Our employees seek to offer valuable innovation that impacts our business. They are strong and self confident yet grounded. We look to hire those that have a “get it done” attitude and a relentless drive for excellence. Our team commits to understanding the needs of our clients and our company. Access to the gym in our building with NO membership fee. Work out before or after work, or during your lunch break. The office is open from 8 am to 6 pm Monday-Friday. We offer a flexible work schedule for BOTH early and late risers. After 90 days of Full-time employment, we offer our full-time employees: 50% funded healthcare benefits (Medical, Dental & Vision base plan) for the employee. Dependents can be added to the plan AND we offer Supplemental healthcare insurance at a reduced cost. Earn up to 3 weeks of PTO with an additional week given at year 3 AND another week at year 5. You can join the 401K after your 1st year of employment, with up to a 4% match. Generous incentive program for each anniversary you celebrate.

*Must be fluent in French and English* Pay: $25/hour Job Type: Contract Duration: ASAP- December 2025 (potential to turn permanent) We are seeking a Customer Service and Order Management Specialist to join our team. This hybrid role, based in Bridgewater, NJ, offers a competitive pay rate of $25/hr. The successful candidate will be responsible for managing the order-to-cash process for an allocated customer portfolio, ensuring the timely and accurate processing of orders and deliveries, and delivering outstanding customer service. This role requires fluency in French and the ability to collaborate effectively with sales, logistics, and other internal teams. Key Responsibilities: Customer Data Management: Oversee the accuracy, integrity, and maintenance of customer data, ensuring timely updates and compliance with company policies. Order and Delivery Management: Manage the order flow from acquisition to entry, ensuring orders are processed in line with trade terms. Act as a liaison between planning, logistics, and customers to ensure timely delivery and resolution of any issues. Customer Interaction: Serve as the first point of contact for customer inquiries related to commercial, logistics, and product claims. Respond promptly to customer concerns and resolve issues efficiently. Backorder and Return Management: Handle backorders, ensuring all orders are fulfilled in a timely manner, and manage product returns in compliance with agreed trade terms. Sales Support: Assist with sales events, including campaigns, product presentations, customer visits, and other related activities. Help prepare and execute these events, ensuring seamless customer interaction. Reporting: Generate and provide sales/customer-related reports for both the sales team and customers, helping to improve operational efficiency. Process Improvement: Contribute to enhancing customer service procedures and systems to improve service delivery and overall customer satisfaction. Collaboration: Work closely with cross-functional teams such as sales, logistics, and finance to ensure smooth operations and support any ad hoc projects or activities. Qualifications: Experience: Minimum of 2 years of experience in a B2B customer service environment, preferably in order management or a related field. Proven experience in customer-facing roles, demonstrating excellent communication and problem-solving skills. Skills: Fluent in French (both written and spoken). Strong understanding of the order-to-cash process, sales principles, and business operations. Experience with SAP (preferred). Proficient in Microsoft Office Suite (Excel, PowerPoint, Word). Working knowledge of Incoterms and customs rules.

Patient Access Liaison Employment Type: Full-time Schedule: Monday - Friday 8am-5pm (No Weekends Required) Benefits: 401(k) with employer matching Health, Dental, and Vision Insurance Generous Paid Time Off + Holidays Paid Leave of Absence Support Professional Development Assistance Culture-focused Leadership Team On-the-job Training and Mentorship About Us Performance Ortho is a top-tier orthopedic and outpatient care provider with four clinic locations, an Ambulatory Surgery Center, and corporate headquarters in Bridgewater, NJ. Our multidisciplinary model includes Physical Therapy, Chiropractic, Acupuncture, Orthopedic Surgery, and Occupational Therapy. In our 24+ years of service, we've built a thriving organization focused on excellence in clinical outcomes, compassionate care, and a culture of collaboration and innovation. Position Overview As a Patient Access Liaison at Performance Ortho, you are the first point of contact for prospective and returning patients. Your primary focus is answering high-volume inbound calls-including those driven by marketing campaigns-to provide a warm, professional, and live alternative to automated systems. You will assist in collecting and logging caller information, managing voicemails, and supporting administrative workflows related to patient intake. This role plays a pivotal part in shaping the patient's first impression of the practice and serves as a development path to becoming a Patient Access Coordinator (PAC). Key Responsibilities Patient Communication & Call Management Answer incoming calls with professionalism and empathy; prioritize live answering to enhance patient access and marketing conversion Triage calls appropriately to internal departments, ensuring seamless transitions Handle marketing-driven inquiries and provide general information about services and next steps Manage voicemail inbox: log messages, assign follow-up, and ensure timely resolution Administrative & Intake Support Accurately collect and document patient information for new and returning patients Upload completed intake packets and track diagnostic submissions Assist with appointment confirmation calls and other front-end communications Escalate urgent concerns according to established protocols Team Collaboration Work closely with Patient Access Coordinators to support smooth patient onboarding Provide overflow call support to Front Desk, Billing, or other departments when needed Maintain a shared commitment to upholding HIPAA compliance and patient confidentiality Preferred Candidate Attributes Friendly, empathetic, and composed under pressure Skilled in verbal communication, with strong listening and rapport-building abilities Reliable and detail-oriented, with consistent task follow-through Comfortable in a collaborative and fast-paced team environment Eager to learn and grow into advanced roles such as the PAC position Qualifications Essential: 2+ years of experience in healthcare, customer service, or call center environments Proficient with Microsoft 365 and web-based systems (e.g., EHR, CRM) Clear and courteous phone etiquette; ability to communicate confidently and kindly Strong time management and multitasking skills Desired: Bachelor's degree in a related field preferred Familiarity with medical terminology and patient intake processes Why Join Us? At Performance Ortho, the Patient Access Liaison is instrumental in setting the tone for the patient experience. This role offers more than just administrative responsibility-it's a unique opportunity to help patients feel heard, welcomed, and well cared for from their very first call. Join a team that values professionalism, empathy, and growth-and become a key part of delivering world-class care to our communities.

***HIRING FOR MULTIPLE CANDIDATES*** At Freemen Nutra Group, our diverse portfolio centers around ingredient solutions for the food, beverage, and functional nutrition markets. We are a leading global supplier who integrates the needs of our customers and provide start to finish product solutions. Our market intelligence and commitment to transparency has transformed the industry - empowering our team, and the customers we serve. We believe that the diverse perspectives of our employees only help forge our unified voice as a company. Full of energy and drive, we are committed to continue to re-invest in ourselves, our team (The Freemen Family) and the clients we serve. Position Purpose: The Freemen Nutra Group team is looking for a Customer Service Representative to join our team of reliable, detail-oriented support staff. The main purpose for this position is to assist customers and our sales team with various orders and projects, including processing orders, fielding customer calls, as well as managing stock availability, billing, and logistics. General Information: Department: Customer Service/Operations Type: Full Time FLSA Status: Hourly Non-Exempt Essential Job Functions: Answering incoming calls / emails from customers, vendors, and sales team Process sales and blank orders Execute and manage POs Data entry and inventory management Sales invoicing Routing the shipment Product sample coordination and distribution Perform other duties as assigned including, but limited to administrative tasks within the office Minimum Requirements: Must be proficient with Microsoft Office, Outlook. Must have experience in Order Processing, customer communications, and or logistics management. Must be highly organized and detail oriented. Be able to work independently, efficiently on your assigned tasks. Must be able to manage multiple tasks/orders at one time. Must be able to communicate and cooperate with co-workers while working in a separate location. Must be willing to work as a team with other CSR to share workloads. Have professional verbal and written communication skills. Must be able to follow instructions. Preferred Qualifications: Experience with ERP systems Associates Degree Experience in the Ingredients Industry with a supplier, distributor, or manufacturer Have an understanding or experience with global import/export logistic management Have experience with Regulatory Document Management Candidates must have reliable transportation to work, and a valid driver's license. Must submit to and comply with a background check prior to hiring. Must be able to lift and carry 25lbs. Must be able to speak and write English. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Freemen Nutra Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.