Service Representative Jobs in Hoboken, NJ

Who Are We ? UniUni is an international leader in last-mile logistics, delivering tens of millions of parcels annually across Canada and rapidly expanding in the United States. Founded in 2019, UniUni's tech-driven innovation and crowd sourcing delivery model offer fast, economical, and reliable services to local, domestic, and international e-commerce clients. 我们是谁？ UniUni是尾程派送物流领域公司,每年在加拿大境内递送上千万件包裹,并正在美国市场快速扩张。公司成立于2019年,凭借技术驱动的创新模式和众包配送解决方案,为本地,国内及国际电商客户提供快捷,经济且可靠的物流服务。 What Do We Offer? At UniUni, we provide exciting opportunities for our employees to grow and achieve their career goals. We value both lateral moves and vertical promotions, believing that every role should help develop your skills, broaden your experience, and build a fulfilling career. If you are ready to join UniUni's dynamic team-working hard while enjoying the process-we invite you to apply and become part of our success story. 我们提供什么？ 在UniUni,我们为员工提供激动人心的职业发展机会,既重视横向的业务拓展也关注纵向的职位晋升。我们坚信每个岗位都应该成为您提升专业技能,积累行业经验,成就职业理想的成长平台。如果您渴望加入这个充满活力的团队,在高效工作中收获成就感,欢迎申请加入我们！ Responsibilities: • Daily Customer Communication: Handle customer inquiries and complaints (primarily from trucking companies and warehouses in the Eastern U.S.) via phone/email in English and Chinese (Spanish proficiency is a plus). Promptly resolve transportation issues (e.g., delays, cargo disputes) while maintaining a professional demeanor. • On-Site Customer Visits: Travel to customer warehouses (primarily in New Jersey) to gather direct feedback, document operational challenges, and drive issue resolution. Conduct on-site audits (e.g., loading/unloading efficiency, delivery verification) and submit objective reports. • Bilingual Coordination: Accurately relay customer needs between Chinese and English to support internal teams (Operations, Sales) in service optimization. Prepare bilingual reports (Chinese/English) summarizing customer insights and urgent issues. • Emergency Response: Calmly manage unexpected situations (e.g., lost shipments, delivery disputes) and work extended hours when critical. 职责描述： 日常客户沟通： 通过电话/邮件处理美东客户（主要为卡车公司,仓库）的咨询与投诉,使用英语和中文（会西班牙语更佳）。 快速解决运输问题（如延误,货物纠纷）,保持专业态度。 实地客户拜访： 驾车前往客户仓库（以新泽西州为主）,收集一线反馈,记录运营痛点并推动需求落地。 现场核查流程（如装卸效率,签收流程）,提交客观报告。 双语协调： 在中英文间精准转达客户需求,协助内部团队（运营,销售）优化服务。 撰写中英文双语报告,汇总客户洞察与突发问题。 应急处理： 冷静应对突发状况（如货物丢失,交付争议）,必要时延长工作时间。 Requirements: • Language Proficiency: Native Chinese + fluent English (Spanish proficiency preferred) • Problem-Solving: Ability to resolve issues quickly under high-pressure situations • Work Adaptability: Willingness to travel frequently and accommodate flexible scheduling; must be able to endure extended working hours - physical stamina and stress tolerance are critical • Communication Skills: Excellent phone/face-to-face communication abilities with strong conflict resolution skills • Technical Skills: Basic data processing (Excel) and report writing capabilities • License Requirement: Valid US driver's license and willingness to drive frequently 岗位要求： 语言能力： 中文母语 + 流利英文（会西班牙语者优先）。 能在高压下快速解决问题。 愿意高频出差及适应灵活排班, 需适应频繁出差及长时间工作,体能与抗压能力为关键考量。 出色的电话/面对面沟通能力,擅长化解冲突。 基础数据处理（Excel）及报告撰写能力。 持有美国驾照,接受频繁驾车外出。

Experience 2-5 Years Employment type Full time - Hybrid A major player for 20 years in the critical communications market, STREAMWIDE has successfully developed its Team on mission (mission critical) and Team on the run (business critical) software solutions for administrations and businesses. These solutions for smartphones and PCs, offered in a SaaS model or on Premise, benefit from numerous functionalities such as the multimedia group discussions, VoIP, push-to-talk (MCPTT and MCx new generation 4G / 5G LTE), geolocation, digitization and automation of business processes. These innovative solutions meet the growing needs for digital transformation and real-time coordination of interventions. They allow field teams to transform individual contributions into collective successes and to act as one in the most demanding professional environments. STREAMWIDE is also present on the Value-Added Services software market for telecom operators (visual voice messaging, billing and charging of calls in real time, interactive voice servers, applications and announcements) with more than 130 million end users all over the world. Based in France and present in Europe, USA, Asia and Africa, STREAMWIDE is listed on Euronext Growth (Paris) - ALSTW FR For more information, and visit our pages on LinkedIn StreamWIDE and Twitter StreamWIDE. We are seeking a self-driven Customer Support Specialist passionate in troubleshooting, problem solving, proposing solutions to customer challenges, and ensuring the best customer experience with our product. Required Skills: Bachelor's Degree and minimum 2 years of customer support experience in a software company Ability to propose functional solutions to customer problems in order to improve their user experience Bold, ambitious and tenacious personality, with excellent tracking, monitoring and follow-up skills Strong troubleshooting/debugging skills and passion for problem solving and investigation Excellent verbal and written communication skills. Key Responsibilities: Handle enhancement tickets coming from internal and external customers regarding the product, within SLA, for our desktop, Android and iOS apps. Take end-to-end ownership of our customer tickets following our internal process. Ensure commitments received from the Product Owners are followed and all stakeholders are informed of all the changes made that affect them. Test and troubleshoot the enhancement/functional design issues reported by customers and provide the results to the Product Owners or technical team. Propose solutions to address the functionality challenges reported by customers. Manage interactions with Product Owners to make sure planning is provided for the ticket, and that the time commitment is followed. Provide training to customers on product features when needed. Create periodical reports, statistics and documentation related to customer support when needed. Perform security scans on a regular basis. Perform regular checks on monitoring platforms such as Centreon to proactively identify issues. Participate in an on-call roster. Escalate issues to the supervisor when needed. Ideal Candidate Profile: Be proactive in nature, provide answers as well as solutions to complex customer inquiries for US customers. Excellent ability to communicate with customers by phone and in writing Bold, ambitious and tenacious personality, with excellent tracking, monitoring and follow-up skills Meticulous, organized and very attentive to details Ability to work independently but also work in a team environment, share information and processes Experience in a Customer Service role concerning software products for desktop and mobile apps (Android/iOS) Analytical, proactive, problem solving, positive attitude Ability to work under pressure and with tight deadlines Technical Skills Needed: Proficient with Android and iPhone devices. Proficient with Windows and Microsoft Office Applications. Familiarity with Linux is a plus. Experience with customer ticketing systems, particularly Jira and Zendesk, is preferred. Willingness to learn new technologies. Industry Telecommunications Employment Type Full-time Edit job description

Salary: Starting at $70,000/year About Us At Bevel, we help businesses accept payments easily and affordably. Since 2009, we've been supporting thousands of merchants across retail, restaurants, e-commerce, and more. We offer everything from credit card processing to next-day funding and 24/7 customer support. But what really sets us apart? We focus on relationships-not just transactions. We work closely with our customers to help them stay compliant, save money, and grow with confidence. The Role We're looking for a Customer Support Specialist to join our team in Brooklyn. You'll be the go-to person for our merchants-helping them with questions, solving problems, and making sure they get the most out of our services. What You'll Do Manage incoming support emails and calls Solve issues related to payment systems, equipment, and software by working with other teams to get quick solutions Answer customer questions related to our system use Keep clear and accurate notes on customer interactions Share feedback with internal teams help us improve What We're Looking For 1-3 years of experience in customer support or tech help Great communication and problem-solving skills Comfortable using technology and learning new systems Friendly, patient, and professional Must be available to work in-person at our Brooklyn office If you're a great communicator, enjoy helping people, and are comfortable with tech, we'd love to have you join our team!

Job Title: Client Investment Associate Our client is an East Coast-based fintech company, specializing in cutting-edge cash management technology designed for institutional Registered Investment Advisor (RIA) clients. With over 800 clients and a strong focus on growth, they are looking to expand their team to ensure provision of top-notch support to clients as they continue scaling. Job Summary: The Client Investment Associate will play a key role in managing client accounts. In this position, you will serve as the primary point of contact for the firm's clients, handling inbound calls, emails, service tickets, and ensuring a seamless experience. You will also work closely with the Product and Engineering teams, providing direct client feedback to help continuously improve firm offerings. This role requires strong communication skills, attention to detail, and a passion for delivering exceptional client service. Key Responsibilities: Serve as the main point of contact for institutional RIA clients, providing assistance via inbound calls, emails, and service tickets Manage and resolve client inquiries and service issues promptly and professionally Collaborate with internal teams (Product, Engineering, etc.) to share client feedback and insights for product improvements Track and maintain detailed records of client interactions and issues Ensure client satisfaction by providing timely and accurate solutions Assist with onboarding new clients and provide ongoing support as needed Maintain a deep understanding of the company's products and services to best serve clients Qualifications: Bachelor's degree or equivalent work experience Minimum of 3 years of experience in a client service or customer support role, ideally within fintech, finance, or a related field Series 7 license required Strong communication skills, both verbal and written Ability to manage multiple client interactions and prioritize effectively Detail-oriented with excellent problem-solving abilities Comfortable working in a fast-paced, growth-oriented environment Compensation: Base Salary: $75,000 - $80,000 Hybrid work schedule: 3 days a week in-office, 2 days remote Benefits: Competitive benefits package including health, dental, and vision insurance, 401(k), and more

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a strong commitment to providing exceptional customer support. This role is crucial in ensuring customer satisfaction and maintaining positive relationships with our clients. As a Customer Service Representative, you will be responsible for addressing inquiries, resolving issues, and delivering outstanding service in a fast-paced environment. Responsibilities Engage with customers through outbound calling to provide assistance and support. Analyze customer needs and offer appropriate solutions or services. Handle incoming calls with professionalism, demonstrating excellent phone etiquette. Maintain accurate records of customer interactions and transactions in the call center database. Collaborate with team members to improve processes and enhance the overall customer experience. Provide bilingual support when necessary, ensuring clear communication with diverse clientele. Assist customers with inquiries related to products or services, offering knowledgeable guidance. Uphold company policies and procedures while delivering exceptional customer service. Experience Previous experience in a call center or customer service role is preferred. Strong ability to communicate effectively in English; bilingual skills are a plus. Proficiency in analyzing customer issues and providing effective solutions. Familiarity with office environments and standard customer support practices.

Join Our Growing Team: Client Service Representative, Financial Services At Cornerstone Planning Group, we're a passionate, client-centric financial advisory firm that values integrity, collaboration, and excellence. We are seeking a full-time, in-office Client Service Representative for our service team located in Fairfield, NJ. Our collaborative service team is the engine that drives our operations-ensuring that every financial advisor has the support they need to deliver outstanding value to clients. Role Highlights: As a Client Service Representative on our service team, you'll be a key operational partner to our financial advisors, focusing on internal processes and administrative support. Here's what you'll be doing: Advisor Support: Handle back-office workflows, paperwork processing, task management, and scheduling to support the daily operations of our advisors Document Preparation & Management: Prepare and organize forms, reports, and documentation with a strong emphasis on accuracy and compliance CRM Maintenance: Update and manage client records, tasks, and timelines in the firm's CRM to ensure advisors have what they need, when they need it Workflow Management: Support new account setup, transfers, and account maintenance processes by coordinating with internal systems and custodians Operational Efficiency: Identify opportunities to streamline systems and improve the flow of work within the firm Learning & Development: Stay current with firm tools, workflows, and industry updates to ensure you're contributing at a high level What You'll Bring: Experience: Minimum of 3 years prior experience in administrative or operational support, preferably within a financial services or professional office environment (People management skills a plus) Tech Savvy: Confident using office and CRM tools (e.g., Wealthbox, Salesforce, Redtail, DocuSign), along with strong proficiency in MS Office (Outlook, Excel, PowerPoint, Word) Attention to Detail: Known for your accuracy and ability to catch the small things that keep operations running smoothly Organizational Strength: Skilled at managing multiple tasks and shifting priorities, coordinating timelines, and meeting deadlines Process-Oriented Thinking: You understand how to follow procedures efficiently and suggest improvements when necessary Strong Communication: You work well with others and know how to communicate effectively within a highly collaborative team setting Cornerstone's Core Values We've built a culture where high performers thrive, and every team member plays a vital role in our collective success. If you're ready to be part of a team where your work truly makes a difference, you've found your place. Our core values: Ownership - We own the wins and the losses as a team. Taking ownership is the only way we will succeed as a team. Impact - Everything we do has an impact on others. Act with empathy and Intent Integrity - We put the needs of others above ours. Doing the right thing is always the right thing. Excellence - How we do anything is how we do everything. In order to provide excellence, we strive to get better every day. Please visit our website to learn more: *************** Position Benefits: Covered Health Insurance, Life Insurance, & Long-Term Disability Federal Holidays Gym Reimbursement Flexible Paid Time Off (PTO) Policy Paid Professional development budget 401(k) Match with Profit Sharing Compensation: The salary for this position ranges from $50,000 to $75,000, based on experience and qualifications. REQUIRED - Applicants who do not take this step will not be considered - Call To Action: Apply here on LinkedIn and email **************** with these four things: Which Core Value listed here do you most identify with and why? What specifically about Cornerstone Planning Group do you find intriguing? What specifically about this job's responsibilities is attractive to you and your skillset? Attach resume to email

Spring Place is a private membership club and co-working space, connecting work, leisure, and culture for its community of global influencers, creative entrepreneurs, and industry leaders. Role and Responsibilities Greet members and guests warmly, checking them in and making them feel welcome Assist members with requests, problems, concerns, complaints and/or incidents/accidents brought to the Member Services desk in an attentive, courteous, respectful, helpful and efficient manner and/or escalates to management Manage Member Services mailbox: respond to member questions and/or concerns where applicable and/or redirecting emails; manage phone calls from guests, post mail and packages for members and staff, etc. Ensure that member spaces and lobby areas are orderly and welcoming Positive influence for productivity and assisting fellow teammates with incoming inquiries by providing solutions and resources to support their overall success Maintenance of Spring Place member database (NEXUDUS profiles) Properly maintains the daily log, by tracking completed tasks, issued keys, issued lockers and reviewing the communications log on a routine basis Accommodates member and guest's needs by scheduling, confirming and changing reservations for conference accurately and timely; enforces cancellation policies and follows up on collections. Ensures that all conference rooms are kept in accordance with standard operating procedures and health and safety guidelines. Provides current and detailed information about all services and products offered by Spring Place; maximizes revenue by promoting services, solicits member and guests feedback. Assist with various projects and related duties as assigned Qualifications/ Skills 2+ years' relative experience in customer service A passionate team player with excellent drive, confidence and interpersonal skills. Experience with dealing with celebrities and high-profile events is useful. Ability to work effectively under time constraints and deadlines Enthusiastic, highly motivated and a proactive team player Ability to multitask, prioritize and manage time efficiently Excellent verbal and written communication skills Must be able to work in a fast-paced environment Flexible schedule including morning, afternoon, evening, weekends and holidays (if needed) Reliable, representative, positive and enthusiastic Please note this job description is intended to convey information essential to understanding the scope of the job and the general nature, level, and expectation of the work to be performed. It is not designed to cover a complete list of qualifications, skills, efforts, duties, responsibilities, or activities associated with this position, as they may change at any time, with or without notice.

We are Seeking a full-time Client Services/Hospitality Representative (Monday through Friday from 10:00 am - 7:00 pm) for our New York Office located in Midtown at 1325 Avenue of Americas between (53rd & 54th Street). Job responsibilities: igh volume phone contact greeting clients and reserving conference rooms conference room set ups and maintenance of kitchen pantries. Candidate must possess strong computer skills. Other duties include: light typing, photo copying, filing and special projects on an as needed basis. We offer a competitive starting salary plus a comprehensive benefits package. Salary is commensurate with experience. The salary range for this position is $55,000 to 60,000.

We are hiring a Customer Service Representative for a top beauty company in Berkley Heights, NJ! Responsibilities: Displays a professional company image through voice and online interactions Meets established quality standards in all contacts across all channels Ensures optimal service levels maximizing resources Recognizes and recommends new ways to influence consumers in their purchase decision Performance meets expectations of key metrics Adheres to assigned schedule, which is subject to change and may include evening and/or Saturday hours. Offers schedule flexibility to support the needs of the business Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction. Supports the voice of the consumer by collecting insights as requested by the brands, CMI, digital and e-commerce Assist and educates consumers in the use of our products Identifies cross-selling opportunities/ introduces consumers to new products and services and or places order for customer using Demandware Builds relationships with each consumer who contacts our brands Recognizes, document all consumer interactions and alerts management of trends. Documents product issues in a way that the information can be used for product improvement or development Accurately enters required information in the CRM and surveys to ensure data integrity Required Qualifications: A valid Cosmetology License and 3-5 years in salon color experience required Documents product issues in a way that the information can be used for product improvement or development Customer service experience Bachelors Degree required Position requires extended periods of time answering calls with the use of a headset Bilingual Intermediate skills with MS Word If you meet the required qualifications and are interested in this role, please apply today. The Solomon Page Distinction Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve. About Solomon Page Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn. Opportunity Awaits.

Property and Casualty Insurance Automobile subrogation examiner, both PIP and property damage lines for a downtown Manhattan property and casualty insurance company with state of the art headquarters is seeking a serious and articulate auto subrogation recovery specialist. No-fault Experience needed. Take your career to the next level with our dynamic team! An understanding of New York comparative negligence principles. The ability to manage case load efficiently, negotiate sharp settlements, Excellent communication skills. Experienced with Arb forums and litigation recovery practices. A can do attitude!

Customer Service ( Experienced B2B ) We are looking for an Enthusiastic, Self-Motivated, Experienced Team-Player who is happy to work in an office setting 5 weekdays from 8:30 am to 5:00 pm. We are willing to train anyone with relevant experience. About DAF Products: DAF Products, Inc. has manufactured, produced, and supplied industrial fabrics and technical textiles to manufacturers and distributors for over 30 years. While we stock a diverse product line in locations across the USA, DAF specializes in custom solutions. That can mean custom stocking, custom manufacturing, and even custom products. DAF's custom solutions allow our customers to get the product they need, at competitive prices, all without sacrificing quality. (Our fabrics are not currently used in the fashion industry) DAF Products is a family-owned corporation with 20 employees based in Wyckoff, New Jersey. Key Points Business to Business sales support - Not retail sales. Work In Office - No remote option at this time. On-the-job training Responsibilities Communicate with customers via phone and email Data entry on various platforms Order Entry thru Customer Invoicing Assist sales representatives and management in developing new accounts, qualifying accounts, preparing pricing, and delivery quotations, and sending literature and samples Provide effective communication with sales reps, management, and customers Implement timely invoicing of all orders, calculating and posting all sales rep commissions Obtain and coordinate freight rates and arrangements Coordinate assigned slitting orders, required labeling, bills of lading and packing memos for shipments Handle customer complaints, returned good, and credit memos Contact customers to obtain new orders Help Identify potential customers Monitor Inventory Regularly Qualifications College degree and/or at least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Proficiency in MS Office Applications - Word, Excel, Outlook Ability to multi-task, organize, and prioritize work Compensation Starting Salary to be negotiated based on experience ($45,000-$52,000) Employer Paid Health Insurance after 90-day waiting period (100% health insurance premiums plus deductible paid by employer) 401K after 1 year (entry dates Jan 1 and July 1) 90-day probationary period Two-week vacation after 1 year of employment 5 sick/personal days after 1 year of employment 1 sick/personal day for each quarter worked until 1 year of employment reached Vacation and personal time negotiable for 1st year of employment Why Should You Choose DAF We believe that employees and family always come first. Come join our family!

Title: Customer Service Rep Salary: $45,000 Benefits: 401(k), Dental insurance, Health insurance, Health Savings Account, Employee Discount, Life Insurance, PTO, Vision Insurance - Starts first day of employment. Company pays 75% of premium Work Schedule: M-F 8:30am - 5:30pm hour lunch Position Type: Permanent/Direct-Hire Company Overview: Rapidly growing Insurance Agency leading, national, direct seller and writer of surety bonds, fidelity bonds and insurance products for a wide range of professionals and industries is in search of an CSR/Administrative Associate. This role is responsible for assisting clients, processing insurance documents, managing policy inquiries, and providing administrative support to ensure smooth daily operations. Responsibilities: • Serve as the first point of contact for clients via phone, email, and in-person inquiries. • Assist customers with policy questions, renewals, endorsements, and claims processing. • Educate clients on insurance products and coverage options to ensure they understand their policies. • Handle customer complaints and escalate complex issues to the appropriate department. Administrative Responsibilities: • Process and maintain policy applications, endorsements, renewals, and cancellations. • Ensure accuracy in data entry and documentation within internal systems. • Assist in preparing reports, tracking policy renewals, and organizing client records. • Support the sales and underwriting teams with document preparation, invoicing, and follow-ups. • Handle general office tasks, including scheduling, correspondence, and file management. Requirements: B.A or B.S Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Prior administrative experience in an insurance agency or brokerage is a plus.

Connections Personnel is hiring for a temp hire Customer Service position for our client located in Berkeley Heights. Looking for a motivated individual to join a great company! Requirements: Prefer to have at least 2 years of customer service experience in an office, but willing to train the right candidate. Must have excellent communication skills Team Player Experience with Business to Business Ability to work independently Answer phone calls from customers, vendors, sales persons, etc. Heavy email communication with customers, sales reps and vendors. Communicate with outside personnel for special needs or events Order entry, follow up, and expediting. Prepare quotes, offer product add-ons and upsell Process returns to vendors Product knowledge and training offered Calculate customer and dealer prices Track shipments Basic investigative / deductive reasoning skills a plus Attention to detail Offer support to outside sales team Resolve customer complaints Marketing skills Plan events Direct to customer sales/marketing Salary $20-21.00 a Hour Schedule: 8:00am-430 pm Benefits: Medical, Dental, PTO, 401k Life Insurance- Once Hired perm For immediate consideration please apply online at: https://connections.securedportals.com/apply/

Customer Service Representative-Pest Control (Remote, Full-time) We are seeking a dedicated Customer Service Representative to join our remote team. This dynamic, open-ended role involves answering customer inquiries, identifying sales opportunities, and supporting our pest control operations. The ideal candidate will be a proactive problem-solver with a positive attitude and a passion for delivering outstanding service to homeowners, business owners, and other clients. Key Responsibilities: Customer Interaction: Answer all inbound calls, addressing inquiries from homeowners, business owners, and other contacts. Transfer calls as needed for non-customer inquiries. Sales Opportunities: Identify and pursue opportunities to upsell services during customer interactions, contributing to account growth. CRM Management: Input and update customer information in our existing CRM software to maintain accurate records. Service Coordination: Schedule and reschedule pest control services, coordinating with technicians to ensure timely delivery. Administrative Tasks: Perform entry-level bookkeeping, data entry, and other administrative duties to support operations. Complaint Resolution: Address customer concerns professionally, resolving issues to maintain high satisfaction levels. Payment Processing: Handle payment transactions accurately and efficiently. Open-Ended Duties: Take on additional responsibilities as needed to support the team and enhance customer experience. Qualifications: Experience: Minimum of 2 years in a customer service or similar role, preferably in pest control, home services, or a related industry. Skills: Positive attitude and strong work ethic. Excellent listening and problem-solving abilities. Diligence, punctuality, and multitasking skills. Comfortable handling a variety of tasks in a fast-paced environment. Technical Requirements: Familiarity with CRM software and basic bookkeeping is a plus but not required. Location: No geographic restrictions; candidates may work remotely from anywhere. Equipment: Candidates will be provided with a computer but must have access to reliable internet. A company-provided phone or headset may be supplied.

Grignard Company is a leading producer of specialty chemical products, serving customers worldwide in the Industrial, Entertainment, and Consumer Products sectors. Our high-quality products are developed by our in-house R&D team and manufactured in the USA. **************** Key Responsibilities: This is an in-office position. Customer Support (Lead Customer Satisfaction Team Member): Adhere to all SOPs for Customer Support. Handle incoming and outgoing customer calls to ensure timely communication and support. Provide shipping rates for customer inquiries and prospects to ensure the best value. Communicate new orders to the appropriate Business Development/Account Management representative in the system. Maintain and update customer profiles in the accounting system. Maintain the Sample Request process, including tracking numbers and shipment dates for all customers/vendors. Office Administration: Adhere to all SOPs for Office Administration. Maintain all supplies necessary to support office operations. Handle invoice processing, including scanning to DCP. Create SOPs for Office Administration to standardize repetitive job functions as needed. Qualifications: Bachelor's Degree or 4 years of work experience in Customer Service. Strong communication and interpersonal skills. Ability to manage time effectively and prioritize tasks in a fast-paced environment. Detail-oriented with strong organizational skills. Proficient in Microsoft Office. Proficient in using Zoho CRM software or similar CRM software. Proficient in using Sage accounting software or similar accounting software. What We Offer: Base Salary Comprehensive benefits package, including health, dental, and vision insurance. 401(k) plan Opportunities for professional development and career advancement. A collaborative and supportive work environment. Grignard Company, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Grignard Company and be part of a team that is driving innovation and excellence in the chemical solutions industry!

This position is responsible for all aspects of a customers order from receipt of the PO through post shipment contact. The customer service team is critical in ensuring that customers have a positive experience before, during and after sale. Role Expectations Receive and process incoming orders from multiple sources (e-mail, internet, phone/fax) Review purchase orders for accuracy and verify against customer profile in SAP Answer outside phone calls from customers and sales reps to assist with questions related to orders, deliveries, product availability etc. Administrative duties related to order documentation, invoicing, filing, archiving files etc. Communicate with customers by phone and email for follow-up, order clarification, order status and more in a professional and courteous manner Collaborate with purchasing department for back-ordered, special order and future action items Communicate with Shipping & Receiving as well as Accounting departments as needed Back-up inside sales department as needed by processing quotes Core Competencies Prior experience using SAP and Microsoft Office applications. Positive, can-do attitude with professional phone demeanor. Excellent time management, ability to prioritize and problem solve while maintaining a strong customer service mentality. Must be willing to learn Cembre product line. Excellent interpersonal, verbal, and written communication skills with the ability to work as a team. Proven multi-tasker with attention to detail and accuracy Must be reliable, outgoing and a team player. High degree of emotional self-discipline Conflict management skills High level of integrity

Work on a customer service team whose responsibilities include: - Answer all incoming phone calls - Taking/entering orders placed by phone, email or fax - Assisting customers in ordering the correct items and/or parts - Answer all customer questions or direct them to the appropriate department - Follow up with customers on shipping notifications or any outstanding matters - Work with our external sales reps in building and maintaining customer relationships - Manage daily invoice processes - Complete general office functions, as necessary Qualifications: - Must be well spoken and articulate - Ability to simultaneously handle multiple phone calls - Experience in the construction industry is a plus - Customer Service experience a plus - Bachelors degree preferred We are a family owned and operated company that is seeking a candidate who enjoys the challenges and opportunities of working in a small office environment. We offer full benefits, vacation/sick time and a competitive salary. Please email your resume to ************** . No phone calls please.

Job Title: Customer Service Representative Pay Rate: $24.00/hr Schedule: Mon to Fri | 9:00 AM - 5:00 PM Duration: Contract (2 years) Requirements : A valid Cosmetology License and 3-5 years in salon color experience required. College degree preferred Strong product/brand knowledge. Strong verbal communication skills. Strong attention to details. Intermediate skills with MS Word. If bi-lingual - able to compose responses in same language. Position requires extended periods of time answering calls with the use of a headset. Responsibilities : Displays a professional company image through voice and online interactions. Meets established quality standards in all contacts across all channels. Ensures optimal service levels maximizing resources. Recognizes and recommends new ways to influence consumers in their purchase decision. Performance meets expectations of key metrics. Adheres to assigned schedule, which is subject to change and may include evening and/or Saturday hours. Offers schedule flexibility to support the needs of the business. Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer. Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction. Supports the voice of the consumer by collecting insights as requested by the brands, CMI, digital and e-commerce. Has expert product knowledge within the Métier. Assists consumers in finding appropriate products. Educates consumers in the use of our products. Identifies cross-selling opportunities/ introduces consumers to new products and services and or places order for customer using Demandware Builds relationships with each consumer who contacts our brands. Recognizes, document all consumer interactions and alerts management of trends. Can communicate contents of consumer conversations accurately to support consumer insights. Resolves issues fairly, balancing the needs of the consumers with those of the organization. CRM: LE CARE TECHNOLOGY SUITE. Documents product issues in a way that the information can be used for product improvement or development. Accurately enters required information in the CRM and surveys to ensure data integrity

The AT&T Retail Partnerships and Junior Account Representative role acts as liaison between AT&T and our national retail partners and associated vendors. Junior Account Representative will provide oversight and day to day management and support these partnerships, ensuring proper execution of AT&T sales and organizational goals and partner's delivery of excellent customer service. Junior Account Representative is responsible for managing the implementation and compliance of AT&T policies and procedures as it relates to the operation. In addition they will create and deliver training programs to foster success for both parties. Junior Account Representative will be responsible for business planning, execution of merchandising and all sales related activities within their territory. The AR will develop sales strategies and manage one to two Independent Service Organizations (ISO) with agents that sell AT&T services in brick and mortar locations. Each ISO has 1 main office, 15+ selling locations, and up to 40 sales agents. The AR will develop sales strategy and execution, with the responsibility of overseeing the sales associates at each location. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience Account Management & Partnership: Management of daily Retail Partners Retailer sales, including developing and building relationships with retail partners including but not limited to big box retailers such as Target and Best Buy. Partner closely with the stakeholders/decision makers, from your assigned ISO, to create/manage growth plans. Manage 3rd Party ISOs, train, and support owners of these companies to sell AT&T services. Responsible for daily visits with ISOs to discuss and influence proper metrics, including weekly meetings with ISO owners and daily interactions with sales agents. Work cross functionally with our operations, strategy and divisional teams to ensure alignment with the companies/department objectives. Responsible for ensuring the AT&T brand is appropriately represented. Conduct territory & store visits working within budget & expense guidelines. Investigate and help resolve all sales order escalations in an expedient manner. Responsible for the completion and follow-up of customer accounts through interaction with other departments and customers as needed (Tech Ops., Care, Risk, etc.). Audit and review orders to ensure compliance and address with the team/owner as needed Timely completion of expected deliverables & sales reports to Territory Manager. Responsible for overall productivity of sales associates and addressing sales issues and poor performance as appropriate. Sales and Business Development: Forecast & assign monthly goals to retail partnership teams at the start of each new fiscal month. Meet or exceed all assigned sales goals. Ability to assimilate provided sales metrics and form strategies to improve poor performance areas. Daily account management of sales entered through completed installation. Report weekly trend results to retail partnership leadership teams. Attend weekly, monthly, quarterly & annual business review meetings. Training: Train our retail partnership teams on all of AT&T products and services, current retail marketing offers, and how to process AT&T orders. Attend meetings, conduct training, coaching and in-store demonstrations for 3PLs & sales associates; including train the trainer, new products and services offerings. Conduct new hire training camps. Work closely with regional and local partners to implement and integrate AT&T sales and marketing initiatives in their stores. REQUIRED QUALIFICATIONS: Skills/Abilities and Knowledge • Ability to read, write and speak English. Bi-lingual preferred • Must have 2 plus years of strong sales experience with a proven track record • Sales presentation skills, problem solving capabilities, organized and demonstrated initiative • Strong written, verbal and interpersonal communication skills • Ability to work independently • Comfort utilizing Word, PowerPoint, and Excel • Travel frequently between stores within the assigned territory • Must have a current driver's license with a good driving record • Have flexibility to work retail hours and adjust schedule as needed based on partners' needs and to maximize sales opportunities • Must have reliable transportation to travel to partner locations Education Preferred Bachelor's degree (B.A.) from a four-year college or university Related Work Experience One to two years related experience and/or training; or equivalent combination of education and experience. WORKING CONDITIONS Daily field rides with account reps, bi-weekly site visits to management locations and division-wide travel required.