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Canon U.S.A., Inc. 4.6
Service Representative Job 27 miles from Irving
US-TX-Denton Type: Full-Time # of Openings: 1 TX - Denton-UNorthTexas-MS About the Role Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Your Impact Main Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. - Site responsibility and location of coverage may change based on client and/or division needs. Mail/Courier Services: -Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. -Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). -Researches and routes unidentified and generic mail. -Receives, logs, delivers and tracks messenger items. -Responds to customer requests. -Performs routine upkeep of equipment. -Records and tracks customer inquiries and fulfillment of requests. Shipping/Receiving: -Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments. -Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures. -Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. - Basic computer skills/technical knowledge. - Ability to multitask and prioritize in order to meet deadlines. - Good customer service and communication skills. - Ability to work with minimal supervision. - Ability to work OT as needed. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - Ability to lift up to 50lbs. - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. We are providing the anticipated hourly rate for this role: $17.20 - $23.37 Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ****************************************** Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon. #CUSA Posting Tags #LI-EF1 #PM19 PIebe95ed0ff9d-26***********6
$17.2-23.4 hourly Easy Apply 60d+ ago
Customer Experience Specialist
Joon Loloi
Service Representative Job 10 miles from Irving
About Us: Born from Loloi Rugs - an industry leader that has been trusted by thousands of the world's top designers and retail stores - Joon Loloi is an e-commerce retail destination delivering an insider's perspective on home furnishings. Our online selection of furniture, rugs, lighting, and décor is a combination of exclusive in-house design, signature trademarks, and expertly curated pieces for every room and everyone. Security Advisory: Beware of Frauds Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @loloirugs.com email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates. Joon Loloi is looking for a talented Customer Experience Specialist. Here at Loloi we craft products to create beautify spaces and we are seeking to develop a unique customer experience that embodies eCommerce, inspiration, value add services, design tools, and community for design enthusiasts and trade professionals alike. Our Customer Experience Specialist will most often be the first point of contact for our customers, handling inbound and outbound calls with professionalism, courtesy, and efficiency. The primary responsibility will be to provide exceptional customer service and support, resolving inquiries, and ensuring overall customer satisfaction. This position requires excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. As an integral part of the Joon Loloi Customer Experience Team, this role will work closely with Training, Branding, and Merchandising to ensure they have a deep understanding of the product, the brand and provide exceptional service through every customer contact. This position is based on-site Monday-Friday at our Dallas, TX headquarters. Responsibilities Handle Inbound Calls: Receive incoming calls from customers, addressing their queries, concerns, and requests promptly and accurately. Offer personalized solutions to meet their specific needs Outbound Calls: Make outbound calls to follow up on customer inquiries, conduct surveys, confirm appointments, or inform customers about new products and services Customer Support: Provide excellent customer support via phone, email, or chat. Assist customers with troubleshooting issues, navigating through products/services, and resolving complaints to ensure a positive experience Product Knowledge: Acquire in-depth knowledge of the company's products, services, and processes to effectively assist customers and address their inquiries Data Entry: Accurately document customer interactions, inquiries, and feedback in the company's database or CRM system. Maintain detailed records for future reference and follow-up Problem Resolution: Proactively identify and resolve customer issues, ensuring their concerns are addressed in a timely and satisfactory manner Upselling and Cross-Selling: Identify opportunities for upselling or cross-selling products and services to customers, enhancing their overall experience and contributing to revenue growth Team Collaboration: Work collaboratively with other team members and departments to ensure smooth operations, escalate complex issues when necessary, and participate in ongoing training and skill development Adherence to Policies: Comply with company guidelines, call center protocols, and established processes to maintain high-quality service delivery and uphold the organization's reputation Performance Metrics: Achieve individual and team performance goals, including call handling metrics, customer satisfaction scores, and sales targets, as applicable Experience, Skills, & Ability Requirements High school diploma or equivalent; additional education or certifications are a plus Previous experience in a call center or customer service role is preferred but not mandatory Previous experience in design or keen interest in interior design Excellent communication skills, both verbal and written, with a strong command of the English language Active listening skills and the ability to empathize with customers' needs and concerns Strong problem-solving skills and the capacity to think quickly on your feet Basic computer proficiency and familiarity with CRM software and call center systems Patience, resilience, and a positive attitude even during challenging interactions Ability to multitask and manage time effectively in a fast-paced environment Willingness to work flexible hours, including evenings, weekends, and holidays, if required Highly organized and skilled at time management Possess personal qualities of integrity, credibility, and commitment to corporate mission What We Offer Comprehensive health, dental, and vision benefits 401(k) with employer match Paid parental leave A culture that fosters ongoing growth opportunities A stable, growing family-owned company that looks after its employees Loloi Rugs/Joon Loloi does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.
$30k-55k yearly est. 3d ago
Customer Service Representative
Russell Tobin 4.1
Service Representative Job 20 miles from Irving
Job Title: Customer Service Representative - Inbound Duration: 6 Months Rate Range: $25 - 29.70/hr on W2 DOE **Initial Training - Onsite in Plano TX office - 1-2 weeks - 8am - 5pm CT daily **Must be from Risk and Fraud background. **Shift after training - any one- Chosen by manager - Mon-Fri / Tue-Sat / Sun-Thu Duties: Complete 20+ inbound calls daily, solving complex risk-based financial & fraud questions for our payment processing merchants Review merchant cases to release funds held for fraud and financial concerns, collect balances owed, and assist with chargeback disputes. Provide world-class customer service through empathy during complex and escalated customer issues Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures Understand standard operating procedures and operate within the established guidelines to mitigate risk Document processes and procedures and maintain accurate and detailed records of all transactions Represent brand and provide top-notch service while balancing customer empathy with risk policies Collaborate effectively with cross-functional teams to resolve customer-related issues Identify areas of improvement and propose changes to optimize processes and technology Stay up-to-date with industry trends and data knowledge to identify new fraud and risk pattern Responsibilities: **CSR Inbound who will resolve risk and Fraud queries. Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends Understand standard operating procedures and operate within the established guidelines to mitigate risk Document processes and procedures and maintain accurate and detailed records of all transactions Represent brand and provide top-notch service while balancing customer empathy with risk policies Collaborate effectively with cross-functional teams to resolve customer-related issues Identify areas of improvement and propose changes to optimize processes and technology Stay up-to-date with industry trends and data knowledge to identify new fraud and risk pattern Complete 15-20 inbound calls daily, solving complex Risk & Fraud questions to our merchants.
$25-29.7 hourly 2d ago
Client Onboarding Specialist
Pinecrest Consulting
Service Representative Job 10 miles from Irving
At Pinecrest Consulting, we're more than just a team; we're a community. Recently ranked the #1 Top Workplaces among small businesses by the Dallas Morning News, we pride ourselves on a culture that fosters growth, innovation, and a deep sense of commitment to our clients. We are seeking a talented Account Manager with Insurance and Employee Benefits experience to join our all-star team and contribute to our ongoing success. About the Role: As a Client Onboarding Specialist at Pinecrest Consulting, your primary role is to establish strong relationships with clients and become their main point of contact throughout their onboarding journey to our insurance brokerage services. Your responsibilities extend to leading proactive results, driving innovative solutions tailored to client needs, and liaising effectively with various departments to ensure proficiency in Pinecrest's service offerings. Your role is pivotal in maintaining seamless communication and ensuring that every client interaction is both positive and productive. What You'll Do: As a Client Onboarding Specialist, you will be instrumental in onboarding new clients to Pinecrest Consulting. Your key responsibilities will include: Acting as the primary client-facing point of contact throughout the Onboarding process, ensuring all inquiries and concerns are addressed promptly and professionally. Leading the open enrollment process: from planning and implementation to oversight, ensuring a seamless transition for clients onto our platforms. Understanding different insurance carriers and integrating clients' payroll systems to streamline the benefits administration process, highlighting our capability as a full-service healthcare brokerage. Guiding clients through the onboarding process, which includes collecting necessary documentation, setting up their accounts on our Benefits Administration software, and ensuring all client information remains current and compliant. Working closely with the sales team and the account management team to ensure a smooth journey from the initial sale to full account management transition, emphasizing our commitment to a comprehensive service approach. Managing work within tight timelines to ensure all client benefits are effective prior to the renewal date, demonstrating exceptional time management and organizational skills. Providing detailed explanations and training to clients on how to use our technology platforms for a seamless benefits administration experience. Collaborating with other departments as necessary to ensure all client needs are met and to optimize the client experience, ensuring that Pinecrest Consulting stands out as a leader in healthcare brokerage and benefits administration. Conducting periodic reviews with clients to ensure satisfaction and identify areas for potential expansion or further support, reinforcing our dedication to ongoing client engagement and success. What We're Looking For: 3+ years of Insurance and Employee Benefits experience Strong knowledge of benefits administration, insurance policies, and associated technologies, particularly those relevant to healthcare and employee benefits. Ability to work independently and as part of a team, managing multiple tasks and meeting tight deadlines. Strong organizational skills and attention to detail. Advanced computer skills and proficiency in relevant software, especially Benefits Administration platforms. A team player with a commitment to fostering a positive work environment. Possessing an insurance license is highly encouraged. Why Join Pinecrest Consulting? Step into a vibrant, community-driven culture where your contributions truly make a difference. Unlock unparalleled opportunities for professional growth and advancement in an ever-evolving industry. Enjoy a highly competitive compensation package paired with outstanding benefits designed to support your success. Experience our 'Work Hard, Play Hard' culture that champions both productivity and celebration, ensuring a balanced and fulfilling work life. Join a company celebrated for fostering an exceptional workplace environment that inspires innovation and collaboration. Apply Now: If you're passionate about client relations and implementation and looking for a rewarding career in a top-rated company, we would love to hear from you! Click "Apply" to submit your resume and cover letter.
$33k-57k yearly est. 1d ago
Customer Service Representative
Omega Holdings
Service Representative Job In Irving, TX
Omega Holdings is a private equity-owned leading distributor of air conditioning and other high demand aftermarket components to a broad range of light- duty and heavy-duty vehicle end markets. Omega has created a unique, market leading platform in the automotive aftermarket with numerous opportunities to apply its repeatable playbook to grow both organically and through acquisition. With our product portfolio, dedication to quality, entrepreneurial setting, and competitive strength, we are a great place to build a lasting career. The Customer Service Representative will play a crucial role in supporting our customers and sales team. Assist with placement of quotes / orders via phone, email, fax, or web. Check pricing and availability of parts. Maintain customer backorders. Communicate with customers about any changes in ETA. Check sister companies for availability. Build strong relationships with customers. Resolve customer complaints and provide appropriate solutions. Help meet team sales targets and provide support to outside sales teams. Call customers on promotion deals or to find out why customers sales are up or down. Work with Purchasing on customer forecasts. Interface with IT on EDI issues. Maintain customer contact list for Marketing emails. Issue RMA's and Credit Memos. Update and maintain required information on customer portals. Cross train on other customer service accounts. Help customers with technical support. Look up parts by application, cross reference, or specifications. Account maintenance - Enter new customer contact information, customer part cross reference, new ship to locations. Work with other departments to ensure orders are shipped out on time and correctly. Fill out SSR (Special Sales Request Form) and C of C (Certificate of Compliance) when needed. Anything else that is deemed necessary by management. Testing updates to BC and website. Producing sales forecast and budget. Helping sales team with reports. Helping customer service with any questions they have. Help accounting with collections. Help train salespeople and customer service on BC. Also solve problems with BC. Work with purchasing on stock outage. Pricing.
$26k-34k yearly est. 8d ago
Call Center Representative
Dexian
Service Representative Job 20 miles from Irving
you will be a resource in part of a complete call center buildout. This resource will be part of the "call center for patient services". Patients call in when having first level troubleshooting issues with their devices-- including mobile app support/ Bluetooth issues... etc. The resource will be responsible for answering these calls and finding resolution for the patients or escalating the call to the appropriate party. Experience: Required: Strong communication skills-interpersonal, verbal, and written. 2-5 years required experience in a call center, customer service in a medical field, or technical support role Proficient with computers and common Microsoft applications. Critical thinking/judgment and effective problem resolution Preferred: Sleep study and sleep apnea background or knowledge Multi-tasking skills with proven results. Basic knowledge of medical device industry and specifically, Inspire technology, sleep apnea, sleep studies, and upper airway stimulation therapy.
$24k-32k yearly est. 13d ago
Client Experience Specialist
Fidelity Talentsource
Service Representative Job 17 miles from Irving
Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Client Experience Associate to work in Westlake, TX. Got personality? Like to talk? Have a desire to problem solve, help others? Then keep reading. Fidelity Charitable is looking for a top notch customer service professional to work on the Donor Services team. As a Client Experience Associate, you will be the primary point of contact for Non Profit Organizations affiliated with Fidelity Charitable. We are looking for ‘customer obsessed' individuals that want to make a difference in helping our Non Profits with all their needs. Still interested? Read on. This contractor position supports our busiest time of year, Giving Season. The hours are demanding, please expect to work overtime in November and December. We request that you do not take extra vacation days in November, December and January. You will be off Thanksgiving, Christmas and New Year Day as major holidays. The Expertise We're Looking For Bachelor's degree preferred Minimum 1-2 years of telephone customer service experience; preferably in a contact center environment The Purpose of Your Role Your role is to ensure each interaction creates a superior customer experience while responding to all requests. You will perform daily functions while ensuring you are maintaining department and individual goals, as well as call metrics and call quality. You will engage with non profits using conversational techniques to understand the scope of their request, gather relevant information and identify a solution, if necessary. It's more than just taking a call and processing a transaction, it is helping reach goals. You get to be a part of that! The Skills You Bring Your proficient verbal and written communication skills required Your very best problem- solving skills with excellent follow through Your strong organizational skills, planning and time management You are able to proficiently multi-task in a Windows based environment You are proficient in MS products including Word/Excel. Applications used in this role include: FBSI, XTRAC, FDOT, Genesys Telephony, NICE, Salesforce, Zoom, MS Outlook, MS Teams, RepApp, and Xelerate. Your flexibility for overtime as requested (especially December - Giving Season) Various shifts are available. Business hours are 8:30-6:30pmET, Monday-Friday The Value You Deliver Executing quality and timely work to meet the needs of Fidelity Charitable Donors, Advisors and Non -Profits Via telephone, assist with various requests including password/PIN reset, navigating the web site, Giving Account transactions, providing updates to account or profile information. Interact with other internal Charitable business units as needed Employing good sound judgment in decision making or problem resolution Deliver a great customer experience with each interaction How Your Work Impacts the Organization The Fidelity Charitable Gift Fund (“Fidelity Charitable”) is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits - and increased charitable impact - of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity. Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit F
$33k-57k yearly est. 2d ago
Patient Services - Customer Service Opening #484301
Rose International 4.4
Service Representative Job 10 miles from Irving
*Date Posted*: 06/17/2025 *Hiring Organization:* Rose International * 484301 *Industry:* Healthcare *Job Title:* Patient Services - Customer Service *Work Model: *Onsite *Shift: *Mon-Fri 8a-5p or 10a-7p *Employment Type: *Temp to Hire *FT/PT: *Full-Time *Estimated Duration (In months)*: 3 *Min Hourly Rate($*): 17.00 *Max Hourly Rate($): *20.00 *Must Have Skills/Attributes*: Clinical, Customer Service, Documentation *Nice To Have Skills/Attributes*: Spanish - Bilingual *Experience Desired: *Call Center, Healthcare, Clinical (2 yrs); Patient Service, Spanish, Epic, Insurance (2 yrs) *Required Minimum Education: *High School Diploma or equivalent ** Exciting opportunity with the largest healthcare provider in Texas! *Required Education* • High school diploma The Patient Service Specialist provides a range of intermediate-level intake and associated administrative services for patients being admitted to the hospital and/or treatment facility or receiving outpatient services, including obtaining demographic, insurance, and medical information; collecting co-pays and deposits; scheduling follow-up appointments; and ordering diagnostic tests as directed. *Required Skills for Patient Service:* • Medical front office experience required, Epic experience, clinic experience • Knowledge of patient registration procedures and documentation • Knowledge of medical insurance claims procedures and documentation • Skill in the use of personal computers and related software applications • Skill in preparing and maintaining patient records, Interpersonal and customer service skills • Verbal and written communication skills Customer Service representative responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot issues, and provide information on behalf of the institution. *Required Skills Contact Center Specialist:* • Excellent data entry, numeric, typing, and computer navigational skills • Experience in a call center, customer service, and/or healthcare setting • Knowledge of customer service principles and practices • Knowledge of call center telephony and technology *Job Responsibilities* • Interviews patients to obtain demographic information. Ensures reimbursement for services through verification of insurance eligibility and obtaining insurance authorization within the required time frame. • Inputs patient registration information into the computer registration system and verifies the accuracy of information. • Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities as directed. • Discusses financial arrangements and issues with patients and/or family members. • Facilitates patient and information flow by directing patients to correct locations, arranging patient transport, answering incoming telephone calls, and providing clerical support. • Maintains patient charts; prepares required forms, orders, and maintains inventory of supplies as required. • Participates in process improvement initiatives. • Serves as an onboarding resource for new patient services staff. • Ability to obtain patient demographic information and verify insurance eligibility. • The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. • Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. • The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at the client. *\*\*Only those lawfully authorized to work in the designated country associated with the position will be considered.\*\** *\*\*Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.\*\** *Benefits:* *For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.* *California Pay Equity:* *For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.* *Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.* *If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.* *Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).* #UNI Job Types: Full-time, Temporary Pay: $17.00 - $20.00 per hour Benefits: * 401(k) matching * Dental insurance * Health insurance * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday Application Question(s): * Do you have experience supporting a healthcare environment? * Do you have a High School diploma? * Do you have patient service or healthcare call center environment experience? * Are you authorized to work on Rose International's W2 without sponsorship? Education: * High school or equivalent (Required) Experience: * patient service or healthcare call center environment: 1 year (Required) Ability to Commute: * Dallas, TX 75231 (Required) Work Location: In person
$17-20 hourly 3d ago
Call Center Representative
Caliber 4.7
Service Representative Job 14 miles from Irving
Contacts potential and current customers and solicits sales by telephone and provides the highest standard of professionalism and courtesy to resolve customer questions and problems Shifts available: 10am-7pm M-F 11am-8pm M-F Additional shifts available that include weekends Monthly Bonus opportunity! Essential Job Duties Will to execute one or more skills from Web Chat, Market Segmentation, Customer Cases Market Segmentation Customer Cases - escalated customer calls Web Chat - Creates online dialogue with current prospective customers Using ACD system to contact existing and potential Caliber customers on matters pertaining to insurance company assignments and estimates, Caliber-generated repair estimates, and customer pay leads. Following up on second chance opportunities. Following established guidelines to generate assignments reports, make telephone calls to customers, provide information, answer customer questions, maintain Insurance service level agreements and update the company's business management computer system. Contact Insurance Representatives to determine coverage and liability. Conduct ACD outbound calls in support of the Caliber Follow-up SOP procedures in order to achieve Assignment conversion rate and department goals. Must be able to listen, identify and qualify customer service and sales opportunities to service our customers' needs in a prompt and professional manner. Resolve first-tier customer questions, concerns and complaints. May also handle incoming customer calls and make arrangements for towing service and rental car delivery, provide vehicle repair status, or providing alternative contacts for resolving customer issues. Other duties as assigned Skill/Requirements High School diploma or GED Minimum 2-4 years of customer service or sales experience Oral communication skills Customer/client orientation Problem-solving skills BENEFITS OF JOINING CALIBER Benefits from day one - Immediately eligible for medical, dental and vision Industry Comparable Pay - Paid weekly Paid Vacation & Holidays - Begin accruing day 1 Career growth opportunities - We promote from within! About Caliber Caliber is a purpose driven company. With over 25 years in the automotive services industry, we lead through our core values and our purpose of Restoring You to the Rhythm of Your Life. Providing opportunities for all our teammates to reach their full potential and delivering on our commitments to our clients and customers. Restoring the Rhythm of Your Life begins with our teammates. We do the right thing by offering a robust benefits package including day-one benefits (medical, dental, vision, 401K), vacation plans to support work-life balance, leadership development programs and coaching, career growth opportunities, and exposure to multiple business models in the automotive space. We know that you are our most valuable asset and supporting and driving your professional growth is important to us. Welcome to the next stop on the road in continuing with a rewarding career with Caliber Collision!
$29k-35k yearly est. 4d ago
Call Center Representative - Financial Services
Open Systems Technologies 4.7
Service Representative Job 14 miles from Irving
is hybrid in Texas - 4 days onsite/week TRAINING SCHEDULE: Monday through Friday for 3-4 weeks, then nesting will occur on site which can be anywhere between 2-3 weeks HOURS: Training will start at 8am CST and management would need all workers present and on time for training each day. POST TRAINING SCHEDULE: Once training is over the following schedules will be what are given: 9am-6pm CST with working Saturday 10am-7pm CST with working Saturday CW-Customer Service Specialist II: The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues. The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company. Key Responsibilities and Duties: Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues. Provides outstanding customer service to ensure service levels are achieved and exceeded. Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.). Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools. Refers customers to published materials, secondary sources, or more senior staff. Documents customer feedback and complaints. Educational Requirements: High School Preferred Physical Requirements: Sedentary Work Career Level 2IC
$30k-35k yearly est. 2d ago
Phlebotomist Patient Services Representative
GTT, LLC 4.6
Service Representative Job 14 miles from Irving
The Phlebotomist Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner. The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy of patient information. Successful applicants may be assigned to a doctor's office, a patient service center, or as business needs dictate. Job Responsibilities: Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Phlebotomist Patient Services Representative performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Perform verification of patient demographic info/initials, including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees, and the public in general. Job Requirements: Ability to provide quality, error-free work in a fast-paced environment. Ability to work independently with minimal on-site supervision. Excellent phlebotomy skills to include pediatric and geriatric. Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime. Committed to all Policies & Procedures, including the Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles. Must be able to make decisions based on established procedures and exercise good judgment. Must have reliable transportation, a valid driver's license, and a clean driving record, if applicable. Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice. Capable of handling multiple priorities in a high-volume setting. Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors, and patients; ability to accelerate and embrace change; and knowledge of our business. Training locations may vary based on trainer availability. Required Education: High school diploma or equivalent. Medical training: medical assistant or paramedic training preferred. Phlebotomy certification preferred. Required in California, Nevada, and Washington. Work Required Experience: Three years of phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections. Minimum 2 years in a Patient Service Center environment preferred. Customer service in a retail or service environment is preferred. Keyboard/data entry experience. Additional Job Details: True Temp for FMLA at a high-volume PSC, will need to train someone ASAP in Flower Mound area. Benefits: Medical, Vision, and Dental Insurance Plans 401k Retirement Fund About The Company: Leading provider of diagnostic information services, empowering healthier lives. Leveraging the world's largest clinical lab database, we offer insights to identify and treat diseases, promote healthy behaviors, and improve healthcare management. Serving millions of patients and healthcare providers worldwide, we're committed to a healthier world, inclusive care, and building value for all stakeholders. About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity! 25-22556: #gttqst #gttjobs
$29k-33k yearly est. 4d ago
Account Services Specialist
Clarus 4.3
Service Representative Job 22 miles from Irving
JOB PURPOSE: The Account Services Specialist assumes a pivotal role in delivering exemplary sales support and customer service within key sales territories. Tasked with fostering enduring relationships with Clients and Sales Representatives, this role serves as the conduit between clients and various internal teams to ensure the seamless and timely delivery of products and services. With a focus on organizing leads, mastering product intricacies, and delivering superior customer service, this position is integral to our sales network's success. DUTIES & RESPONSIBILITIES: Primary responsibility lies in cultivating customer relationships and executing engagement strategies to expand sales opportunities and market reach. Oversee the entire lifecycle of the Quote and Sales Order process, from Order Entry to Claims Field customer inquiries via phone and email, and initiate proactive outbound communications and follow-up Actively involved in sales pipeline management with the sales team to increase sales targets Attain mastery in all aspects of Clarus products, services, and branding, becoming a Subject Matter Expert. Collaborate closely with the Sales team to nurture existing client relationships and capitalize on new business prospects. Identify and exploit cross-selling and upselling opportunities to maximize client value. QUALIFICATIONS: Possess 3-5 years of experience in a similar role, Account Management, Territory Management or Project Coordinator. Demonstrate exceptional verbal and written communication, actively listening and problem solving skills. Display a collaborative mindset, adept at working across departments to devise client-centric solutions. Ability to thrive in a fast-paced, busy environment with distractions and manage multiple project deadlines. Ability to effectively manage multiple projects and Sales Representatives in designated territories, while maintaining acute attention to detail and adherence to deadlines and making Clarus easy to do business with. Demonstrate leadership capabilities coupled with an entrepreneurial outlook. Prior experience with CRM software (e.g., Salesforce, HubSpot, etc.). Previous involvement in project management is highly desirable, but not required. NetSuite experience is a plus. Bachelor's Degree preferred; however, relevant experience will be considered in lieu of a degree.
$36k-44k yearly est. 13d ago
Call Center Customer Service Representative
LKQ Corporation 4.1
Service Representative Job 11 miles from Irving
Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career! Responsible for providing our customers with a world-class experience through excellent product knowledge, customer service skills, and use of our business systems. Essential Job Duties Provide quality customer service. Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services. Handle phone calls and emails from customers pertaining to price quotes for inbound inquiries, purchase quotes for vehicles considered for sale and various customer issues and inquiries. Ensure the company establishes and maintain constant communication with customers. Knowledgeable on all aspects of product inventory which may include sales and product information, cancellations, credits, invoicing and/or customer service inquiries. May require an understanding of eBay and eCommerce sites. May generate sales/buys from online leads. Provide customers with a better solution when available, and assist our customers in finding the products they need. Perform all tasks to specified standards and metrics on a consistent basis. Assume other duties as assigned. Supervisory Responsibilities Not responsible for supervising employees. Minimum Requirements Education & Experience High School Diploma/GED Preferred Requirements Associate's Degree Sales or customer service experience, especially in a call center environment. Bi-Lingual, English & Spanish or English & French. Knowledge/Skills/Abilities Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs. Frequent use of Outlook, Word, Excel, graphics, etc. Basic messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures. Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures. Decisions generally affect own job or assigned functional area. Results are defined and existing practices are used as guidelines for how to complete work activities; works closely with supervisor/manager who provides broad guidance and overall direction. Prioritize assigned and routine tasks. Handle appropriately. No additional competencies required. Essential Physical Demands/Work Environment Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently. Travel may be required periodically, including overnight stays (contingent on position requirements). Must be able to lift up to 50 pounds. Join us for an exciting career journey with positive, driven individuals.
$24k-30k yearly est. 25d ago
Transmission Construction Representative - Transmission Line & Substation
Think Power Solutions LLC
Service Representative Job 22 miles from Irving
Job DescriptionDescription: Transmission Construction Representative - Electric Utilities - Transmission Line & Substation We are looking for a highly skilled and knowledgeable Transmission Construction Representative to oversee contractor performance and ensure compliance with contract terms for construction projects related to the owner's electric transmission system. This role will involve ensuring work is completed safely, on schedule, and design specifications, across a range of projects, from simple upgrades to the construction of new substations. Ensure contractors adhere to all contract requirements while performing construction on the electric transmission system. Monitor the safe completion of work, ensuring alignment with design specifications and safety standards. Manage a wide scope of projects, including substation upgrades and the construction of new substations. Proactively identify potential issues that could impact project success, such as design flaws, material shortages, contractor performance, access challenges, and customer concerns. Assist in resolving issues to maintain project timelines, quality, and safety standards. Apply expert knowledge of line, substation, and civil construction requirements, with a broad understanding of other transmission and distribution areas. Interpret engineering drawings and provide guidance for their application in construction. Ensure compliance with Owner construction standards and safety terms. Perform all duties independently, while demonstrating leadership and a high level of expertise. Mentor and train lower-level Transmission Construction Representatives (TCR), sharing best practices and ensuring the application of correct methods and processes. The successful candidate will demonstrate excellent problem-solving, communication, and leadership skills, making them an invaluable asset to our team and ensuring the smooth, compliant execution of key construction projects. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The employee may be required to stand; reach with hands and arms, stoop and kneel The employee may be subject to rough terrain and inclement weather The employee may be required to sit or stand for long periods of time The employee may be required to lift, carry, push, pull or move up to 50 pounds The employee may be required to travel The employee is frequently exposed to outside weather conditions including wet and/or humid conditions This position may require working more than 40 hours per week Requirements: Requirements Associate’s degree in construction management or engineering is a plus 6+ years of relevant transmission line and substation work experience required Experience working in the utility industry is highly preferred Compliance management experience is a plus Proficient at using a computer, iPad and Microsoft Office products Good communication skills, both verbal and written Must have a valid driver’s license Must currently be eligible to work in the United States without sponsorship About Think Power Solutions Think Power Solutions is a certified Great Place to Work company! This credential was earned based on extensive ratings provided by our employees in anonymous surveys conducted by the Great Place to Work organization - the global authority on workplace culture since 1992. Think Power Solutions is a leading tech-enabled infrastructure management solutions provider with highly skilled and dedicated consultants who clients entrust to manage their mission-critical infrastructure. Think Power Solutions was founded with the vision of providing exceptional client service influenced by modern technology to positively impact the utilities, telecom, and construction industries. Think Power Solutions exists to serve its clients, making every effort to understand their needs to produce a high-quality deliverable specifically tailored to meet custom requirements. Our client-centric philosophy, creative thinking, and innovative solutions, combined with stellar project execution attracts top industry talent. Think Power Solutions' culture enables its people to deliver industry leading services and products. Benefits · 401(k) with 3.5% company match · 100% employer paid employee-only medical plan · 100% company paid basic life insurance · 100% company-paid long-term disability · Optional vision and dental insurance · Optional short-term disability · 6 company-paid holidays · 10 days PTO · 5 days paid family leave · 6-weeks maternity leave paid at 100% · 1-week paternity leave paid at 100% · Infertility benefits up to $10,000 · Adoption assistance up to $5,000 Note to Recruiters, Placement Agencies, and Similar Organizations Think Power Solutions does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Think Power Solutions employee. Think Power Solutions will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered the property of Think Power Solutions and will be processed accordingly. EEO Statement Think Power Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Think Power Solutions will not tolerate any unlawful discrimination towards, or harassment of applicants or employees, by anyone at Think Power Solutions, or anyone working on behalf of Think Power Solutions.
$27k-41k yearly est. 26d ago
Customer Experience Consultant
Caterpillar, Inc. 4.3
Service Representative Job In Irving, TX
**Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar is hiring a **Customer Experience** **Consultant** within our Construction Industries Services Division (CISD) organization. Reporting directly to the CISD Customer Experience Director, this candidate will need to use their commercial acumen to influence the organization to lead and drive projects to benefit our customers. The ideal candidate will possess a passion for delivering an exceptional customer experience, knowledge of the Construction Industries (CI) aftermarket business, the Financial Business needs of our customers, and a deep understanding of Caterpillar dealers and their business models, processes, and systems. This position will be the primary contact for CISD with Cat Financial and have direct responsibility for ensuring Cat Credits and Cat Card offerings meet CI customer needs and achieve aligned Cat Financial and CISD global targets. **What You'll Do (Key Responsibilities)** **Work with Cat Financial and across CISD to ensure aligned strategy, goals, and global execution plans:** + Act as a liaison to build and nurture the Cat Financial / CISD relationship. + Ensure overall global strategies for financial products are aligned between all key organizations. ** ** **Work across CISD to develop customer back integrated solutions that** **leverage** **Cat Financial products and result in CI service growth:** + Define the CI customer, Cat Dealer, and CISD business requirements for financial products. + Work with internal partners to develop market ready solutions that integrate financial products with services through the right digital and physical channels to drive incremental value for CI customers. + Collaborate with partners to collect VOC specific to customer financial product needs and integrated solutions. + Consistently ensure that we leverage financial products to provide customers more value and a better customer experience. **What You Have (Skills and Qualifications)** + **Relationship** **Management** **:** Building and maintaining strong partnerships. + **Consulting /** **Commercial Acumen:** A good understanding of Construction Industries customers and their aftermarket and financial needs. + **Problem Solving:** Identifying new and unique ways to solve customer problems by leveraging existing financial products and working with Cat Financial to create new financial products if needed for our customers. + **Cross Functional Program Leadership:** Excellent ability to coordinate with and lead cross-functional teams. + **Customer Focus:** Passion for understanding and addressing customer needs. + **Influencing:** Strong influencing and collaboration skills with the ability to work effectively with senior leadership. ** ** **Additional Details** + This position can be located in Dallas, TX; Chicago, IL; Cary, NC; or Peoria, IL. + Travel is expected to be 25% both domestic and international. + This role requires 5 days a week in the office (M-F). + Domestic relocation assistance is available. **Summary Pay Range:** $144,960.00 - $217,320.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. **Benefits:** Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. + Medical, dental, and vision benefits* + Paid time off plan (Vacation, Holidays, Volunteer, etc.)* + 401(k) savings plans* + Health Savings Account (HSA)* + Flexible Spending Accounts (FSAs)* + Health Lifestyle Programs* + Employee Assistance Program* + Voluntary Benefits and Employee Discounts* + Career Development* + Incentive bonus* + Disability benefits + Life Insurance + Parental leave + Adoption benefits + Tuition Reimbursement * These benefits also apply to part-time employees Relocation is available for this position. Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at **************************** **Posting Dates:** June 18, 2025 - June 30, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Not ready to apply? Join our Talent Community (*********************************************** .
$36k-54k yearly est. 2d ago
Customer Success Consultant
Cardinal Health 4.4
Service Representative Job 10 miles from Irving
The Customer Success Consultant for WaveMark at Cardinal Health plays a crucial role in enhancing customer experience by providing professional advisement for clinical and supply chain workflows. This position focuses on demonstrating the value of the WaveMark solution, supporting the adoption of best practices, and building strong relationships with key stakeholders. The consultant is responsible for executing strategic plans for accounts, ensuring that all departments utilize the WaveMark portfolio effectively to improve patient safety, staff efficiency, and financial performance. **Responsibilities** + Support the strategic direction of WaveMark and provide leadership to the Customer Success organization. + Communicate effectively with customers and Customer Success teams to maximize value creation and outcomes at each stage of the customer journey. + Cultivate expertise in all aspects of the WaveMark solution, including core functionality and new features. + Cultivate relationships with new and established customers to ensure a successful customer experience. + Complete site visits and virtual check-ins with each customer, focusing on account-specific strategic plans and broader WaveMark initiatives. + Field escalated customer concerns, ensuring they are fully addressed while balancing the needs of the customer, team, and business. + Participate in product development initiatives, including new product design and documentation review. + Communicate the impact of new releases and system updates to local clinical staff and Super Users. + Build and deliver Strategic Business Reviews (SBRs) to key stakeholders to demonstrate achievement of customer goals. + Ensure all account-level meetings and conversations are documented in SalesForce. + Collaborate with the Commercial team to support pre-sale activities and customer relationship-building. + Work in a cross-functional team to ensure successful installation and adoption of the WaveMark solution. + Travel to work with customers during project planning, implementation, and go-live as needed. **Qualifications** + Bachelor's degree in a related field or equivalent work experience preferred + Prior experience in a customer success or service role preferred + Strong problem-solving and analytical skills + Knowledge and/or experience in Supply Chain, IT, or a Clinical field + Strong written and verbal communication skills to all levels of an organization. + Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word). + Experience working in large organizations, such as hospital integrated delivery networks or enterprises, is ideal. + Must be able to lift up to 50 pounds and be comfortable standing/walking for the majority of the workday. + Ability to travel up to 50% of the time to national accounts with overnight stay. + Customer/Vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview **Anticipated pay range:** $104,200 - $135,000 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 08/06/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
$104.2k-135k yearly 14d ago
Phlebotomist Patient Services Representative
GTT, LLC 4.6
Service Representative Job 10 miles from Irving
The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The Patient Services Representative draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The Patient Services Representative has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner. The Patient Services Representative will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy of patient information. Successful applicants may be assigned to a doctor's office, a patient service center, or, as business needs dictate. Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Perform verification of patient demographic info/initials, including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees, and the public in general. Job Requirements: Ability to provide quality, error-free work in a fast-paced environment. Ability to work independently with minimal on-site supervision. Excellent phlebotomy skills to include pediatric and geriatric. Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime. Committed to all Policies & Procedures, including the Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles. Must be able to make decisions based on established procedures and exercise good judgment. Must have reliable transportation, a valid driver's license, and a clean driving record, if applicable. Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice. Capable of handling multiple priorities in a high-volume setting. Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors, and patients; ability to accelerate and embrace change; and knowledge of our business. Training locations may vary based on trainer availability. Required Education: High school diploma or equivalent. Medical training: medical assistant or paramedic training preferred. Phlebotomy certification preferred. Required in California, Nevada, and Washington. Work Experience: Three years of phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections. Minimum 2 years in a Patient Service Center environment preferred. Customer service in a retail or service environment is preferred. Keyboard/data entry experience. Benefits: Medical, Vision, and Dental Insurance Plans 401k Retirement Fund About The Company: Leading provider of diagnostic information services, empowering healthier lives. Leveraging the world's largest clinical lab database, we offer insights to identify and treat diseases, promote healthy behaviors, and improve healthcare management. Serving millions of patients and healthcare providers worldwide, we're committed to a healthier world, inclusive care, and building value for all stakeholders. About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity! 25-22555 #gttqst #gttjobs
$29k-33k yearly est. 4d ago
Customer Experience Consultant
Caterpillar 4.3
Service Representative Job In Irving, TX
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar is hiring a Customer Experience Consultant within our Construction Industries Services Division (CISD) organization. Reporting directly to the CISD Customer Experience Director, this candidate will need to use their commercial acumen to influence the organization to lead and drive projects to benefit our customers. The ideal candidate will possess a passion for delivering an exceptional customer experience, knowledge of the Construction Industries (CI) aftermarket business, the Financial Business needs of our customers, and a deep understanding of Caterpillar dealers and their business models, processes, and systems. This position will be the primary contact for CISD with Cat Financial and have direct responsibility for ensuring Cat Credits and Cat Card offerings meet CI customer needs and achieve aligned Cat Financial and CISD global targets. What You'll Do (Key Responsibilities) Work with Cat Financial and across CISD to ensure aligned strategy, goals, and global execution plans: * Act as a liaison to build and nurture the Cat Financial / CISD relationship. * Ensure overall global strategies for financial products are aligned between all key organizations. Work across CISD to develop customer back integrated solutions that leverage Cat Financial products and result in CI service growth: * Define the CI customer, Cat Dealer, and CISD business requirements for financial products. * Work with internal partners to develop market ready solutions that integrate financial products with services through the right digital and physical channels to drive incremental value for CI customers. * Collaborate with partners to collect VOC specific to customer financial product needs and integrated solutions. * Consistently ensure that we leverage financial products to provide customers more value and a better customer experience. What You Have (Skills and Qualifications) * Relationship Management: Building and maintaining strong partnerships. * Consulting / Commercial Acumen: A good understanding of Construction Industries customers and their aftermarket and financial needs. * Problem Solving: Identifying new and unique ways to solve customer problems by leveraging existing financial products and working with Cat Financial to create new financial products if needed for our customers. * Cross Functional Program Leadership: Excellent ability to coordinate with and lead cross-functional teams. * Customer Focus: Passion for understanding and addressing customer needs. * Influencing: Strong influencing and collaboration skills with the ability to work effectively with senior leadership. Additional Details * This position can be located in Dallas, TX; Chicago, IL; Cary, NC; or Peoria, IL. * Travel is expected to be 25% both domestic and international. * This role requires 5 days a week in the office (M-F). * Domestic relocation assistance is available. Summary Pay Range: $144,960.00 - $217,320.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Benefits: Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. * Medical, dental, and vision benefits* * Paid time off plan (Vacation, Holidays, Volunteer, etc.)* * 401(k) savings plans* * Health Savings Account (HSA)* * Flexible Spending Accounts (FSAs)* * Health Lifestyle Programs* * Employee Assistance Program* * Voluntary Benefits and Employee Discounts* * Career Development* * Incentive bonus* * Disability benefits * Life Insurance * Parental leave * Adoption benefits * Tuition Reimbursement * These benefits also apply to part-time employees Relocation is available for this position. Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at **************************** Posting Dates: June 18, 2025 - June 30, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Not ready to apply? Join our Talent Community.
$36k-54k yearly est. 2d ago
Customer Success Consultant
Cardinal Health 4.4
Service Representative Job 10 miles from Irving
The Customer Success Consultant for WaveMark at Cardinal Health plays a crucial role in enhancing customer experience by providing professional advisement for clinical and supply chain workflows. This position focuses on demonstrating the value of the WaveMark solution, supporting the adoption of best practices, and building strong relationships with key stakeholders. The consultant is responsible for executing strategic plans for accounts, ensuring that all departments utilize the WaveMark portfolio effectively to improve patient safety, staff efficiency, and financial performance. Responsibilities * Support the strategic direction of WaveMark and provide leadership to the Customer Success organization. * Communicate effectively with customers and Customer Success teams to maximize value creation and outcomes at each stage of the customer journey. * Cultivate expertise in all aspects of the WaveMark solution, including core functionality and new features. * Cultivate relationships with new and established customers to ensure a successful customer experience. * Complete site visits and virtual check-ins with each customer, focusing on account-specific strategic plans and broader WaveMark initiatives. * Field escalated customer concerns, ensuring they are fully addressed while balancing the needs of the customer, team, and business. * Participate in product development initiatives, including new product design and documentation review. * Communicate the impact of new releases and system updates to local clinical staff and Super Users. * Build and deliver Strategic Business Reviews (SBRs) to key stakeholders to demonstrate achievement of customer goals. * Ensure all account-level meetings and conversations are documented in SalesForce. * Collaborate with the Commercial team to support pre-sale activities and customer relationship-building. * Work in a cross-functional team to ensure successful installation and adoption of the WaveMark solution. * Travel to work with customers during project planning, implementation, and go-live as needed. Qualifications * Bachelor's degree in a related field or equivalent work experience preferred * Prior experience in a customer success or service role preferred * Strong problem-solving and analytical skills * Knowledge and/or experience in Supply Chain, IT, or a Clinical field * Strong written and verbal communication skills to all levels of an organization. * Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word). * Experience working in large organizations, such as hospital integrated delivery networks or enterprises, is ideal. * Must be able to lift up to 50 pounds and be comfortable standing/walking for the majority of the workday. * Ability to travel up to 50% of the time to national accounts with overnight stay. * Customer/Vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview Anticipated pay range: $104,200 - $135,000 Bonus eligible: Yes Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. * Medical, dental and vision coverage * Paid time off plan * Health savings account (HSA) * 401k savings plan * Access to wages before pay day with my FlexPay * Flexible spending accounts (FSAs) * Short- and long-term disability coverage * Work-Life resources * Paid parental leave * Healthy lifestyle programs Application window anticipated to close: 08/06/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Los Angeles Metro Area, Dallas Metro Area, Houston Metro Area Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
$104.2k-135k yearly 14d ago
Phlebotomist Patient Services Representative
GTT, LLC 4.6
Service Representative Job 22 miles from Irving
The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The Patient Services Representative draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The Patient Services Representative has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner. The Patient Services Representative will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy of patient information. Successful applicants may be assigned to a doctor's office, a patient service center, or, as business needs dictate. Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Perform verification of patient demographic info/initials, including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees, and the public in general. Job Requirements: Ability to provide quality, error-free work in a fast-paced environment. Ability to work independently with minimal on-site supervision. Excellent phlebotomy skills to include pediatric and geriatric. Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime. Committed to all Policies & Procedures, including the Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles. Must be able to make decisions based on established procedures and exercise good judgment. Must have reliable transportation, a valid driver's license, and a clean driving record, if applicable. Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice. Capable of handling multiple priorities in a high-volume setting. Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors, and patients; ability to accelerate and embrace change; and knowledge of our business. Training locations may vary based on trainer availability. Required Education: High school diploma or equivalent required. Medical training: medical assistant or paramedic training preferred. Phlebotomy certification preferred. Required in California, Nevada, and Washington. Work Experience: Three years of phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections. Minimum 2 years in a Patient Service Center environment preferred. Customer service in a retail or service environment is preferred. Keyboard/data entry experience. Benefits: Medical, Vision, and Dental Insurance Plans 401k Retirement Fund About The Company: Leading provider of diagnostic information services, empowering healthier lives. Leveraging the world's largest clinical lab database, we offer insights to identify and treat diseases, promote healthy behaviors, and improve healthcare management. Serving millions of patients and healthcare providers worldwide, we're committed to a healthier world, inclusive care, and building value for all stakeholders. About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity! 25-22307 #gttqst #gttjobs
$29k-33k yearly est. 2d ago

Learn More About Service Representative Jobs

How much does a Service Representative earn in Irving, TX?

The average service representative in Irving, TX earns between $21,000 and $41,000 annually. This compares to the national average service representative range of $24,000 to $45,000.

Average Service Representative Salary In Irving, TX

$30,000

$21,00010%

$30,000Median

$41,00090%

What are the biggest employers of Service Representatives in Irving, TX?

The biggest employers of Service Representatives in Irving, TX are:

Cintas
Liberty of Puerto Rico
FSSI
Watermill Express LLC
Advance Business Systems
Thompson Ehle
Sandvik Coromant
City of Grapevine

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Learn More About Service Representative Jobs

How much does a Service Representative earn in Irving, TX?

What are the biggest employers of Service Representatives in Irving, TX?