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Service Representative skills for your resume and career

Updated January 8, 2025

4 min read

Quoted Experts

Maryjo Douglas Zunk,

Maryjo Douglas Zunk

Below we've compiled a list of the most critical service representative skills. We ranked the top skills for service representatives based on the percentage of resumes they appeared on. For example, 9.4% of service representative resumes contained customer service as a skill. Continue reading to find out what skills a service representative needs to be successful in the workplace.

15 service representative skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how service representatives use customer service:

Performed new employee orientation and provided instruction on company processes and procedures as well as effective customer service and support initiatives.
Delivered scheduled customer service visits at regular intervals while simultaneously completing approximately 5 cold calls/day to develop pipeline of prospective clients.

2. Client Service

Here's how service representatives use client service:

Provided exceptional client service across Institutional Participant Services by responding to phone inquires and providing account information from various information systems.
Worked with internal and external client services representatives and the accounting department to ensure that financial transactions were processed correctly.

3. Patients

Here's how service representatives use patients:

Completed all necessary paperwork for billing/insurance purposes and met patients prior to surgery regarding post operative procedures ordered by the physician.
Greeted and registered patients utilizing IDX/EAGLE data entry systems for inputting patient's demographics and billing information.

4. PET

Here's how service representatives use pet:

Ensured customers were satisfied with every part of the pet care experience, from initial greeting through order completion.
Schedule all radiology procedures such as PET scans, MRI, CT scan, ultrasounds and Ct guided biopsies.

5. Front Desk

Here's how service representatives use front desk:

Organized and coordinated the dermatology front desk responsibilities creating a positive and welcoming environment for patients and employees.
Facilitate front desk administration, customer service, client/doctor communication, and client education.

6. Veterans

Here's how service representatives use veterans:

Evaluate medical evidence along with service personnel and medical records in order to make determinations on Veterans claims for compensation benefits.
Analyzed reported information, gathered relevant evidence, identified issues related to the Veterans benefits and generated recommendations on award adjudication.

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7. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how service representatives use outbound calls:

Place outbound calls to members to promote product/service campaigns and/or to educate members on current/upcoming initiatives.
Maintained regular contact with possible future candidates by making outbound calls and e-mailing potential candidates regularly.

8. Cash Handling

Here's how service representatives use cash handling:

Processed teller transactions, cash handling accurately and efficiently on a fast-paced environment.
Greet customers when enter the facility-Assisted customers with purchase decisions-Assisted in cash handling

9. Work Ethic

Here's how service representatives use work ethic:

Interviewed and evaluated prospective candidates and advised management on their work ethic, propensity to succeed and compatibility to company culture.
Demonstrated ongoing commitment and tireless work ethic complemented by expert knowledge of credit/fraud related situations.

10. Strong Customer Service

Here's how service representatives use strong customer service:

Provided account and data analysis to support delivery of strong customer service focus.
Demonstrated strong customer service skills by effectively communicating stadium and event information!

11. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how service representatives use data entry:

Provide administrative support for managers and supervisors including data entry, preparing spreadsheets, correspondence processing, database maintenance and filing.
Attended to Laboratory inquiries regarding specimen results; including data entry and applying testing requirements for multiple specimen collections.

12. Strong Work Ethic

Here's how service representatives use strong work ethic:

Provided integrity, honesty, endurance and a very strong work ethic; would work 16 hour shifts when needed.
Maintained and exceeded goals expected in my performance with positive attitude and patience as well as strong work ethic.

13. Problem Resolution

A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.

Here's how service representatives use problem resolution:

Maintained excellent working relationships with various areas of the company allowing for quick problem resolution and buy-in for process improvements.
Identified protocol problems, informed investigators of problems, and assisted in problem resolution efforts such as protocol revisions.

14. Taking Care

Here's how service representatives use taking care:

Worked directly with marine dealers in North Carolina, South Carolina and Georgia taking care of all warranty and service problems.
Received requests from clients regarding problems and taking care of issues to the clients' satisfaction.

15. CSR

Here's how service representatives use csr:

Receive electronic requests from CSR verify information against Proxy Plus for accuracy and forward to India representatives for processing.
Forward assignments received into the CSR database to designated Customer Service Representative.

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What skills help Service Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on Service Representative resumes?

Maryjo Douglas Zunk

Manager, Career Professional Development, Arizona State University

Demonstrated or proven skills (providing examples of use/practice with results) in Research, Analysis - critical thinking, problem-solving, using research (information gathered) to make and implement decisions effectively; also project/performance evaluation -, Communication, Leadership (within and as part of the team, and initiative, taking the lead, Management (of information, people and ideas; also project and program management), and Creativity (generating innovative and sustainable solutions).

What soft skills should all Service Representatives possess?

Maryjo Douglas Zunk

Manager, Career Professional Development, Arizona State University

No such thing as 'soft skills. If they are needed in the workplace (listed in a position announcement or organization mission or values statement) - you need to develop and demonstrate to be a successful candidate and valued employee.

The most important of these 'often neglected' skills are written, verbal, and interpersonal skills. Proven skills in providing information, explaining, demonstrating, or conveying a concept or idea clearly and concisely in written and verbal forms. Plus, high-level skills in effectively communicating with others - establishing rapport, active listening, developing trust, building and maintaining relationships - with individuals, groups, organizations, and communities.

Successful candidates demonstrate these effective and also high-level Communication skills.

What hard/technical skills are most important for Service Representatives?

Maryjo Douglas Zunk

Manager, Career Professional Development, Arizona State University

Selecting and using appropriate software and technology for gathering and analyzing data and generating reports.

Data analysis and management - using multiple sources, synthesizing information, organizing, and maintaining information for effective retrieval and use.

Understanding and using media, social media, and other communication platforms to deliver accurate information to various audiences and stakeholders.

What Service Representative skills would you recommend for someone trying to advance their career?

E. Duff Wrobbel Ph.D.

Chair, Southern Illinois University Edwardsville

All things social media are important, and so writing skills still matter.

What type of skills will young Service Representatives need?

Dr. Donald Siegel

Foundation Professor of Public Policy and Management and Director, Arizona State University

In our field, computer skills and proficiency with technology and data are in great demand (e.g., data analytics and engineering applications)

What technical skills for a Service Representative stand out to employers?

Jacqueline Babb

Assistant Professor of Digital Marketing, Director of Graduate Studies, Aurora University

Technical skills paired with strong communication, flexibility in thought, diversity, and creative problem solving are a winning combination for job candidates. Candidates with a strong acumen in data analysis and storytelling are marketable right now.

Do you want to know more?

List of service representative skills to add to your resume

The most important skills for a service representative resume and required skills for a service representative to have include:

Customer Service
Client Service
Patients
PET
Front Desk
Veterans
Outbound Calls
Cash Handling
Work Ethic
Strong Customer Service
Data Entry
Strong Work Ethic
Problem Resolution
Taking Care
CSR
Troubleshoot
Reservations

Kids
POS
HIPAA
Phone Calls
Client Relationships
Customer Satisfaction
CRM
Date Stamps
Financial Transactions
Telephone Inquiries
Resuscitation
Inbound Calls
HR
Develop Rapport
Product Knowledge
First Aid Kits
PowerPoint

Customer Inquiries
Allergies
Credit Card
Mobile Banking
Customer Interaction
Client Satisfaction
Computer System
Telephone Calls
Mutual Funds
Customer Complaints
Perform Routine Maintenance
Quality Guest
Customer Orders
Client Issues
H E

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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