Customer Service Manager
Service Supervisor Job 3 miles from Arlington
Schedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Pay: $22.75 - $23.50
We're looking for passionate people ready to collaborate, develop and be leaders. As an hourly leader at our Customer Service Desk, you'll join a dynamic retail environment that's growing, with new opportunities available every day to enhance your skill set. You'll gain a deep understanding of our values, business measures and standards and operations. You will ensure the most knowledgeable and passionate people are working to help our customers have the best possible experience in our stores and with our products. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!
What will I do?
Provide incredible service to customers and engage collaboratively with employees
Manage lottery machines, issue gift cards, sell stamps and maintain the bottle return room where applicable
Administer Shopper's Club program, check out customers as necessary, perform refunds and exchanges
Adhere to and uphold company policies, procedures, and guidelines
Quickly identify and provide solutions or resources to assist customers
Manage employee performance and development by providing resources, training, feedback
Required Qualifications
1 or more years of work experience
Computer skills
Preferred Qualifications
Experience leading a team
Passion and expertise in relevant products
Ability to quickly learn and adapt to new situations
At Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans.
Whether through premium pay for working overtime, on Sundays or on recognized holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone.
And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department.
Comprehensive benefits*
Paid time off (PTO) to help you balance your personal and work life
Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
Health care benefits that provide a high level of coverage at a low cost to you
Retirement plan with both a profit-sharing and 401(k) match
A generous scholarship program to help employees meet their educational goals
LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Exclusive discounts on electronics, entertainment, gym memberships, travel and more!
And more!
***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position.
For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For . Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.
Customer Service & E-Commerce Supervisor - Full Time
Service Supervisor Job 3 miles from Arlington
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry.
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Job Responsibilities :
Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
Establishes clear expectations for balancing in-store customer service and completing online orders.
Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
Seeks awareness of relevant competitors and industry trends.
Ensures an effective and efficient response to customer questions, requests, and/or concerns.
Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
Maintains Team Member safety and security standards.
Ensures compliance with relevant regulatory rules and standards.
Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
Maintains cleanliness of workspaces including staging area and coolers.
Maintains security of equipment, e.g., MSRs, phones, currency counters.
Proactively identifies process improvement opportunities.
Consistently communicates and models WFM core values, leadership principles, and supports goals.
Job Skills
Ability to perform task management, balancing dynamic customer flows.
Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
Excellent interpersonal, motivational, team building and customer relationship skills.
Capable of teaching others in a positive and constructive manner.
Proficient with email, Microsoft Office, and operations-related applications.
Qualifications
12+ months retail experience
Physical Requirements/Working Conditions
Must be able to lift 50 lbs.
In an 8-hour workday: standing/walking 6-8 hours.
Hand use: Single grasping, fine manipulation, pushing and pulling.
Work requires the following motions: bending, twisting, squatting, and reaching
Exposure to FDA approved cleaning chemicals
Exposure to temperatures 90 degrees Fahrenheit
Ability to work in a wet and cold environment.
Ability to work a flexible schedule including nights, weekends, and holidays as needed.
Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.
Regional Customer Service Manager
Service Supervisor Job 14 miles from Arlington
The
Regional Customer Service Manager
will be the driving force behind the success of the operations while also working closely with the Regional Sales Management team. This leader will oversee offices across multiple locations ensuring smooth operational support for the business while optimizing performance.
Responsibilities:
Lead the regional office teams reinforcing compliance with all company policies, procedures, and behavioral expectations.
Collaborate with office managers and supervisors to implement best practices and standardize processes across locations.
Act as an escalation point for suppliers, customers, sales agents, office and corporate partners, and employees in terms of issue resolution.
Foster a collaborative and supportive regional culture where all team members feel valued, engaged, and motivated to excel.
Provide ongoing coaching and mentorship, offering guidance, feedback, and support. Write and deliver performance reviews for office managers, supervisors, and team members, as well as make annual compensation recommendations for team members across the region.
Encourage knowledge sharing and cross-functional collaboration across branch teams, fostering a culture of continuous improvement.
Monitor and assess the performance of all sales offices within the region, analyze operational inefficiencies, develop, and implement data-driven solutions for continuous improvement.
Partner with Sales leaders to align collective regional vision and goals, driving productivity, accountability, and effective communication between sales agents, branch teams and Corporate.
Develop and implement strategic plans for the region, setting ambitious yet achievable performance targets, in partnership with divisional and sales leaders.
Analyze regional reporting data and identify opportunities for growth and/or operational improvement.
Allocate resources effectively and ensure optimal utilization across sales offices within the region, including backup coverage.
Support implementation of all new corporate or divisional processes and initiatives.
Requirements:
Bachelor's degree in Business Administration, Supply Chain Management, or a related discipline + 5 years of experience required.
3+ years of experience managing a team required. Multi-site team management preferred.
3+ years of experience in a sales, service, wholesale, or supply chain related role preferred.
Initial travel upfront to get to know your teams in branches located in MD, NC, VA and AR. Travel following is expected, at least once a quarter, but is expected during times of hiring new team members and/or when supporting business system rollouts/process changes.
Strong proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools.
ERP (Enterprise Resource Planning) system knowledge for core supply chain, manufacturing services, financial and other processes of an organization is required.
Experience in developing employees and workforce planning.
Account Supervisor or Managing Supervisor - Integrated Paid (Ensured) Media Strategist
Service Supervisor Job 3 miles from Arlington
FleishmanHillard DC is looking for an Account Supervisor or Managing Supervisor - Integrated Paid (Ensured) Media Strategist who is an expert at leading strategic planning and overseeing execution across paid social, paid search and integrated content strategy. This candidate must have strong understanding of how paid media can amplify and target content across media channels, deliver on client communications, marketing and related business objectives to ultimately benefit earned and owned communications efforts for our clients. This is a hybrid role that involves going into the DC office weekly.
The Account Supervisor or Managing Supervisor - Integrated Paid (Ensured) Media Strategist will be responsible for supporting our go to market strategy for growing the paid media practice at FleishmanHillard DC. This includes supporting components of the practice and capability such as planning, buying, managing, and optimizing paid media across the digital ecosystem (primarily social, digital, programmatic and search). The strategist will be a key POC for paid media across internal and external stakeholders and will be a support for key strategic partnerships and growth development across the firm. The Strategist will also serve as client-facing paid strategy lead on 1-3 key accounts. At FleishmanHillard you define it. We help you make it happen. Are you ready to join the team?
FleishmanHillard is intentional about using diversity, equity, and inclusion to strengthen the bonds between us, grow our people and create spaces for everyone to thrive. Staying true to our commitment to our people and the communities in which we live and work, we do not discriminate in any aspect of employment on the basis of any characteristic protected by law. As part of our ongoing effort to be the world's most inclusive agency, we are committed to seeking candidates who possess and demonstrate a profound interest in furthering our DE&I goals.
Candidates should be
Both strategic and hands-on, serving as a partner to account leads and team across the DC office, and the FH network
Nimble, dynamic, and poised, navigating the various communications challenges that clients face, and bringing creative and smart solutions forward
Work across a variety of new business opportunities, with an eye toward recommending integrated paid media solutions wherever possible based on client goals/objectives
Serve as inspiring and dynamic client lead and agency conduit who is accountable for deliverables, and works directly with a team to execute against client needs
An eager and willing teacher, eager to help move traditional communications (and related stakeholders) forward by educating, experimenting, relationship building paid media capabilities
Flexible and adaptable. Specialists are expected to support a wide range of client asks and scenarios, often with an equally wide range of knowledge among stakeholders around paid media capabilities, opportunities, processes and value.
You will develop an understanding and relationship with key external partners including media vendors, publishers, data providers and Omnicom sister agencies (as needed)
You will learn and become an expert in paid media operations including all back-office financial and legal standard operating procedures, and be a champion for compliance across all client needs
The ideal candidate has a track record of working across all aspects of paid with an understanding of earned and owned communications and/or content marketing. You have overseen all aspects of digital advertising and paid media planning and activations, are current with industry best practices and understand the importance of audience-first planning. Key to this role is an analytical acumen to ensure that success is measured in the right way and provided to our clients in a succinct and actionable manner. The role requires strong project management skills as well as tenacity and passion for delivering outstanding media ideas and work.
Qualifications
Work experience: 6-8+ years of experience in paid media planning (preferably including paid social, paid search and native advertising/sponsored content, digital and programmatic) and buying
Agency experience strongly preferred
Experience leading client work related to paid media
Experience working directly with clients who are comms plan-driven; ability to translate comms strategy into media approaches
Strong understanding of digital landscape and how/where bridges are built between paid social, search and other channels
Demonstrated experience planning and managing strategic paid campaigns across digital advertising channels, social media platforms (including Facebook, Twitter, LinkedIn, Instagram, Pinterest, YouTube, etc.) and content marketing platforms (e.g. Nativo, Outbrain, StackAdapt, etc.) that are aligned to achieving business, marketing and communications objectives
Experience providing best practices, latest trends and recommendations across the digital media ecosystem including content and creative units, building target audiences, structuring, and managing campaigns, optimizing campaign performance, and communicating campaign performance and ROAS (Return on Ad Spend)
Experience building and managing relationships with ad sales reps and managers across the digital and social media ecosystem
Strong presentation, speaking and communication skills. Comfort supporting new business, presenting to clients and internal teams will be required in this role.
Experience with media product, service and business development (sales) is preferred.
Strong analytical skills; must be proficient in analyzing and interpreting web and social-related data from standard software packages and client databases
Understand client's business requirements, and design reporting and analysis approaches tailored to measuring primary objectives and key business outcomes
Experience distilling complex and high volumes of data into simple KPIs and data visualizations / dashboards / scorecards
Experience writing clear and concise presentations for client summarizing data insights, outcomes, and implications in a straightforward and enlightening way for clients
Ability to contribute to increasing level of innovation in data, analytics, and paid media programs
Our Story
We're more motivated by what we can give than what we receive. That holds true for our colleagues, clients and communities across cultures and time zones. We believe giving our best is only possible in an environment that empowers us to truly be our best, so we focus on creating belonging for all and caring for the whole person. Because when you belong and have what you need to thrive - both at work and in life - you're free to be you. To pursue your dreams and passions. To be bold and try new things, in the name of personal and professional growth and of work that leads to meaningful progress for the world. So, we respect and support one another amid differences and we acknowledge and celebrate who each of us is. We accept that we don't all have to have the same perspectives, beliefs, background or experiences to do great things together. A combination of our employee experience, industry-leading client work, global community service and contributions to inclusion has earned FleishmanHillard recognition as 2021, 2022 and 2023 Campaign Global PR Agency of the Year; 2023 ICCO Large Agency of the Year - The Americas; 2022 and 2023 PRWeek U.S. Agency of the Year; 2022 and 2023 PRWeek U.S. Outstanding Extra-Large Agency of the Year; 2023 Campaign US PR Agency of the Year; 2021 PRovoke APAC Consultancy of the Year; and 2021 PRWeek UK Large Consultancy of the Year. FleishmanHillard is part of Omnicom PR Group and has nearly 80 offices in more than 30 countries, plus affiliates in 45 countries.
FleishmanHillard offers a hybrid work model and seeks employees who are comfortable working in the office for a portion of their week, in accordance with their local office hybrid work policy. We value the collaboration and camaraderie that in-person interactions provide, but also understand the importance of flexibility and balance in our employees' lives. We acknowledge that our people are diverse individuals with unique circumstances and needs, and therefore our goal is to foster a productive and inclusive work environment where all employees can thrive, both in and out of the office.
FleishmanHillard is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, alienage, citizenship status, sexual orientation, genetic information, or any other protected class under federal, state or local laws. Please do not contact the office directly to apply - only resumes submitted through this website will be considered. If you need assistance reviewing career opportunities or completing an application, please email our careers team or call ************ and ask to be connected to Talent Development.
The anticipated U.S. salary range for the Account Supervisor level is $61,000-$94,000. The anticipated U.S. salary range for the Managing Supervisor is 71,000-125,000.
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications and geography. A range of medical, dental, vision, 401(k) matching, paid time off and/or other benefits also are available.
Manager, Assay Services Consumables
Service Supervisor Job 18 miles from Arlington
This position will manage the fulfillment of custom consumables products and services within the Assay Services group. The incumbent will be responsible for customer coordination and communication regarding custom consumables products and testing services, including defining the scope of the projects and generating quotes for custom reagent and contract manufacturing as well as conjugation and other prototype services. The incumbent will be responsible for coordination between external customers and internal groups to ensure products are delivered on time, within budget, adhere to quality standards and meet customer expectations.
DUTIES AND RESPONSIBILITIES:
Manage production and delivery of custom and contract manufacturing products within the MSD Assay Services organization
Coordinate with the strategic sales team and other MSD subject matter experts on new opportunities
Evaluate technical aspects of projects, in coordination with internal technical, quality control, quality assurance and manufacturing teams
Schedule and manage product definition meetings with customers
Manage quoting for custom kit manufacturing and other services based on technical and customer requirements
Write statements of work for custom consumables production projects
Communicate customer product requirements to the internal technical and production team
Define timelines, resource requirements and budgets for projects; research material sources and costs (antibodies and proteins) as required
Monitor timelines and inventory for production of custom and contract manufacturing products developed through internal development teams
Track and communicate planning for production timelines
Oversee internal opportunity tracking databases
Coordinate receipt of customer materials and shipping of consumables product to customers
Proactively assess client expectations, address client needs for ongoing projects, and engage with clients for new opportunities in support of future projects
Communicate services information, pricing, and order information to prospective customers
Act as a liaison between development and other internal departments to address questions and concerns from potential and existing customers
Work with legal, customer service, procurement and sales teams to execute on custom consumables orders
Address customer inquiries and order status updates in a timely manner
Evaluate consumables performance data and troubleshoot technical and manufacturing issues
Ensure appropriate customer documentation is completed and oversee material and sample transfer between the customer and MSD
Coordinate and escalate communication with all appropriate areas of the company to mitigate the impact of changes to project scope, budget, resources and risk
Manage, coach, and develop staff while motivating them to meet and exceed established metrics and goals
Ensure adherence to organizational procedures, policies and systems
EXPERIENCE AND QUALIFICATIONS:
Bachelor's degree in Life Science, Business, Engineering, or equivalent work experience
Master's or PhD degree preferred
At least 6 years of hands-on immunoassay development experience in an industrial setting is required
A minimum of 2 years of supervisory experience
Project management certification or completion of a recognized project management curriculum or equivalent work experience desired but not required
At least 2 years' experience in a customer-facing services organization is desired, preferably in a clinical testing laboratory or contract research organization
Experience in life sciences, GMP, government contracting or other regulated industry is desired
KNOWLEDGE, SKILLS AND ABILITIES:
A professional presence and strong interpersonal skills for interacting in a courteous, timely, and diplomatic manner with customers
Organizational, project, and priority management skills for planning, executing and following up on issues, projects and daily responsibilities in order to meet established deadlines
A customer focus which demonstrates proactive, responsive services with ability to provide detailed information on company services and products
Solid leadership skills with demonstrated knowledge and understanding of staff management practices and the ability to establish accountabilities and expectations and manage performance to achieve results
Ability to effectively deal with internal and external customers and staff. Ability to interact with a high level of patience, tact, and diplomacy, and can maintain composure under pressure.Can easily mediate and resolve conflicts.
Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
Excellent oral, written communication and interpersonal skills
Ability to discuss product, pricing and order information with the customer
Strong customer service skills including detail-oriented follow up with customers and other internal personnel
Effectively communicate issues/problems and results that impact timelines, accuracy and status of customer order data
Should be self-directed and proactive with excellent attention to detail and ability to define creative solutions for solving problems
A thorough understanding of the principles of immunoassays, their development and their applicability in different research fields
Excellent organizational, planning, and time management skills with the ability to manage multiple and often changing priorities with appropriate sense of urgency
Ability to work both independently and as an effective team member
Knowledge of and experience with MSD products is desired
Knowledge of Salesforce CRM is desired
Knowledge of Good Laboratory Practices (GLP) is desired
Proficiency in MS Office Suite, including MS Project
PHYSICAL DEMANDS:
While performing the duties of this job, the individual is frequently required to sit for long periods
WORK ENVIRONMENT:
This position is performed in a traditional office environment
COMPENSATION SUMMARY
The annual base salary for this position ranges from $113,600. to $173,300. This salary range represents a general guideline as MSD considers other factors when presenting an offer of employment, such as scope and responsibilities of the position, external market factors, and the candidate's knowledge, skills, abilities, education and experience. Employees may qualify for a discretionary or non-discretionary bonus in addition to their base salary. These annual bonuses are intended to recognize individual performance and enable employees to benefit from the Company's overall success.
BENEFITS SUMMARY
At MSD, we offer a comprehensive benefits package to support our employees' well-being and financial security. In addition to competitive salaries, our benefits include medical, dental, and vision coverage, along with prescription benefits. We provide a 401(k) plan with company matching, flexible spending accounts, and company-paid short- and long-term disability insurance as well as group life and accidental death and dismemberment insurance. Our offerings also encompass paid vacation, paid sick leave, paid holidays, and paid parental leave, along with an employee assistance program. Additional voluntary perks include a fitness club membership contribution, pet insurance, identity theft protection, home and auto insurance discounts, and optional supplemental life insurance.
EEO/AA STATEMENT
MSD is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We welcome applications from all qualified candidates, making employment decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, genetic information, marital status, national origin, age, protected veteran status, pregnancy, disability status, or any other protected characteristic. For our full EEO/AA and Pay Transparency statement, please visit here.
Meso Scale Diagnostics uses E-Verify to validate the work eligibility of candidates.
Medical Services Staff Supervisor
Service Supervisor Job 3 miles from Arlington
. to 7:30 p.m. shifts at both the Big Rapids Hospital and Reed City Hospital. About Big Rapids Hospital Look no further for exceptional care from health professionals who are proud to be part of our community. Recognized by The Leapfrog Group as an ‘A' in hospital safety. Supervises the operations of the Corewell Health Hospitals Radiology Departments, through compliance with State, Federal and Joint Commission regulations. Plans, organizes, evaluates, controls and supervises all functions of the Radiology Department for all modalities but not limited to: Computerized Tomography (CT), Nuclear Medicine, Interventional Radiology, Diagnostic Radiology, Magnetic Resonance Imaging (MRI), PET/CT, Mammography, Ultrasound, and Support Staff. CRT-Computerized Tomography (CT) - ARDMS American Registry for Diagnostic Medical Sonography Upon Hire required Or
~ CRT-Nuc Med Technologist (N) - ARDMS American Registry for Diagnostic Medical Sonography Upon Hire required Or
~ CRT-Nuclear Medicine Technologist - NMTCB Nuclear Medicine Technology Certification Board Upon Hire required Or
~ CRT-Sonographer (S) - ARDMS American Registry for Diagnostic Medical Sonography Upon Hire required Or
~ CRT-Mammography (M) - ARDMS American Registry for Diagnostic Medical Sonography Upon Hire required Or
~ CRT-Cardio Vascular Imaging (CI) - ARDMS American Registry for Diagnostic Medical Sonography Upon Hire required Or
~ CRT-Vascular Sonographer (VS) - ARDMS American Registry for Diagnostic Medical Sonography Upon Hire required Or
~ CRT-Vascular Technologist (VT) - ARDMS American Registry for Diagnostic Medical Sonography Upon Hire required Or
~ CRT-Radiographer (R) - ARDMS American Registry for Diagnostic Medical Sonography Upon Hire required Or
~ Comprehensive benefits package to meet your financial, health, and work/life balance goals. Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Traditional and Roth retirement options with service contribution and match savings
SITE - Big Rapids Hospital - 605 Oak St - Big Rapids - CH West
Full time
Shift
to 7:30 p.m. shifts
Monday to Friday
Weekend Frequency
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. You may request assistance in completing the application process by calling 616.
Operations Supervisor
Service Supervisor Job 23 miles from Arlington
Operations Supervisor - 3rd Shift
At DHL, our people are our greatest asset! Everyone's contribution drives us to be the world's #1 logistics company. Certified as a Great Place to Work and as a Top Employer, we're dedicated to fostering a positive and supportive environment for all!
The Operations Supervisor is responsible for executing the policies and procedures necessary to manage the physical manipulation of mail/small parcels, within, into, and out of assigned Distribution Center. Ensures the entire process meets customer and internal requirements and is completed in an organized, efficient and safe manner.
Essential Duties And Responsibilities
Assign work, set completion dates, review work, and manage performance in accordance with organizational policies, procedures, and performance management processes.
Supervise employees, mail/small parcel processing, quality process, and transportation in accordance with DHL eCommerce policies and procedures to obtain optimal quality and profitability in the assigned departments.
Establish an environment of teamwork, employee involvement/empowerment, fairness, and consistency.
Ensure proper staffing by department and shift, following guidelines based on scheduled mail/small parcel volume. Oversee employees' attendance and time management.
Conduct performance reviews, coach and train direct employees.
Monitor and ensure that all facility equipment is working correctly and meeting production standards
Support the ongoing development and implementation of the DHL eCommerce Distribution Center Business Plan through timely and accurate fulfillment and operations, while maintaining cost and quality efficiencies
Review productivity, KPI, and quality reports to ensure department is meeting pre-established targets and take necessary steps when targets are not being met.
Recommend measures to improve production methods, working conditions, and increased efficiencies
Oversee safety activities to include ensuring compliance with DHL's safety policy and ensuring bi-annual Safety Methods and Employee Training is conducted.
Supports HR Business Partner in the recruitment and interview process of new hires.
Act as liaison between the facility and the on-site postal clerks. Keep updated on all postal rate/regulatory changes.
Perform other related duties as assigned.
Education/Experience Minimum Qualifications
Preferred Requirements:
Bachelor's degree in related field
Understanding of Small Parcel Logistics
Knowledge of and experience in improving operations quality and safety programs
Experience in implementing and applying process improvement tools such as 5s
Demonstrated successful experience in supervising and driving improved production standards and automation utilization.
Minimum Requirements:
HS Diploma/GED with 2 years of external supervisory experience or 1 year of DHL eCommerce Operations Trainer/Quality experience
2 years' experience working in a distribution/mail/ or similar environment.
Knowledge of operations quality and safety programs
Required Skills:
Strong leadership and organizational skills.
Ability to motivate, delegate, and hold direct reports accountable to daily, weekly and monthly production objectives.
Excellent oral and written communication skills including ability to adapt to various audiences
Strong analytical and problem solving and skills
Proficient in MS Word, Excel, and Power Point
Physical Demands
Physical demands are consistent with a warehouse environment where frequently this position will be exposed to cold, hot and changing temperatures; will constantly experience noise at medium level not damaging or loud enough to require protective equipment; will frequently be exposed to dust, dirt and changes in lighting.
May be required to push, pull and lift up to 50 lbs. (additional weight may be required with assistance).
Frequently walk throughout the warehouse to supervise employees.
As a leading logistics company in one of the fastest growing industries, at DHL eCommerce, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.
Competitive Pay
Bonus Programs
Retirement Savings - 401k with company match
Medical, Dental, Vision, Well-being programs
FSA/HSA availability
Tuition Reimbursement
Paid Time Off including vacation and sick time
Company Paid Holidays and Floating Holidays
Paid Parental Leave
Employee Discount Program
Employee Assistance & Work Life Program
Short Term and Long-Term Disability
Life Insurance
Pay: $62,600 to $72,450 plus bonus potential
EQUAL OPPORTUNITY EMPLOYER - VETERANS / DISABILITY
Service Manager
Service Supervisor Job 34 miles from Arlington
Join the Delval Team!
Delval Equipment is hiring a Service Manager to lead and support our team in Sykesville, MD!
As a Service Manager you will play a pivotal role in overseeing technical service operations and managing a team of technicians while ensuring high-quality customer service. You will be responsible for effectively communicating with the Service Coordinator and Service Administrator to coordinate daily service activities, including work order assignment, staff scheduling, and performance monitoring. In addition to technical problem-solving, customer relations, and maintaining operational efficiency, you will strategically plan department goals, track performance metrics, and implement improvement strategies.
Our Service Managers bridge communication between service technicians, sales teams, and customers, ensuring smooth workflow and maintaining Delval's high service standards. Additionally, this individual will manage department budgets, assist with the procurement of necessary equipment and parts, as well as ensure compliance with industry regulations, making them critical to Delval's service excellence and customer satisfaction.
Key Responsibilities include (but are not limited to):
Manage, mentor, and develop service technicians.
Assist the Service Coordinator & Service Administrator on work schedules and responsibilities.
Conduct performance evaluations.
Customer Service Orientation and training.
Jointly support and resolve workforce concerns with the Human Resource Manager
Work with Human Resources to recruit, hire, and retain qualified Technicians, Welders/Mechanics.
Promoting a safety-first culture.
Oversee all aspects of the service group of the assigned office.
Coordinate with manufacturers on warranty, technical support, and startup of new equipment.
Physical Demands
Must be comfortable sitting, standing, kneeling, climbing (ladders and stairs), balancing, carrying, stooping, lifting, and being in confined spaces.
Must have an active range of motion/strength from the spine to ankles.
Employee must be able to drive in a car for up to six + hours per day, if needed.
Employee must be able to stand on feet for up to 8 hours per day if needed.
Qualifications:
5 years + of service/technical management experience.
Commercial and Industrial Boiler technical knowledge.
Direct experience with the types of products that Delval sells, services, and supports is preferred.
Advanced diagnostic, repair, and problem-solving abilities.
Able to be clear, efficient, and professional in communication with co-workers, and customers to ensure smooth operations.
Able to fluently speak, read, write, and comprehend English
Must have a clean driving record and the ability to pass necessary background checks to gain access to many facilities.
Must be able to pass drug and alcohol testing randomly.
Ability to work overtime and weekends if needed.
Benefits
Health Coverage including Medical, Dental, Vision, and Life Insurance
Flexible Spending Account
Telemedicine
PTO and 10 Company Holidays
401(K) with matching
Profit Sharing Plan
Tuition Reimbursement
Gym Membership Discount
Referral program and more!!
**Compensation range for this role is $100,000 - 135,000 based on experience.
Commercial Service Branch Manager
Service Supervisor Job 15 miles from Arlington
MAU is hiring a Commercial Service Branch Manager for our client in Lorton, VA. As a Commercial Service Branch Manager, you will oversee safety, quality control, and operational efficiency while managing office and field teams, coordinating sales efforts, processing work orders, resolving financial issues, and driving departmental growth and customer satisfaction. This is a direct-hire opportunity.
Benefits Package:
401k matching
Life insurance
Health insurance
Dental insurance
Vision insurance
Paid time off
Shift Information:
Hours may vary depending on business needs
Education and Experience:
High school diploma required; college degree preferred
10+ years in the roofing industry
30-Hour OSHA Construction Card, First Aid/CPR, and Bloodborne Pathogen Training
General Requirements:
Proficient in Microsoft Outlook, Word, Excel, and scheduling tools
Strong writing skills with attention to detail
Exceptional organizational abilities
High level of self-confidence and professionalism
Self-motivated with a strong work ethic
Fluent in English; Spanish proficiency is a plus
Extensive roofing knowledge, including BUR, shingles, tile, single-ply, metal, and waterproofing techniques/products
Working knowledge of trusses, lightweight concrete deck systems, and roofing-related AC work
Work in a fast-paced setting, managing multiple tasks while ensuring quality is never compromised
Apply technical expertise to analyze and solve problems within established systems and guidelines
Essential Functions:
Ensure a safe working environment for crews, subcontractors, and all personnel on-site
Maintain and enhance quality control standards to meet company expectations
Lead, motivate, and manage office and field employees, including interviewing, hiring, training, and supporting professional growth
Collaborate with the sales team to coordinate efforts and provide necessary support for team success
Oversee the setup, processing, and invoicing of work orders to ensure efficiency and accuracy
Review aging reports and promptly resolve any outstanding issues
Drive departmental growth to meet quarterly targets set by the General Manager
Continuously improve quality control measures and enhance customer satisfaction
Work closely with Department Heads and Service Managers across multiple branches to ensure alignment and operational efficiency
Physical Demands:
Prolonged standing for extended periods
Frequent use of ladders, scaffolds, and stairways
Climbing, lifting, balancing, walking, and handling materials regularly
Engaging core and lower back muscles for sustained physical effort without fatigue
Ability to see fine details at close range
Repetitive movements, including bending, twisting, kneeling, crouching, stooping, and crawling
Regularly lifting and carrying items weighing up to 50 pounds
Work Environment:
Exposure to extreme temperatures, ranging from below 32°F to above 90°F
Working in environments with very bright or inadequate lighting
Frequent exposure to loud noise levels that may be distracting or uncomfortable
Potential contact with contaminants, hazardous materials, or equipment
Strict adherence to safety procedures due to the serious consequences of mistakes
Possible exposure to minor burns, cuts, bites, or stings
Working at heights or in potentially hazardous conditions
MAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees, and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority-owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world-class companies, our training programs and our culture of family allow MAU to offer better results, better jobs, and better lives to those who work with us.
All Applicants must submit to background check and drug screening
Disclaimer: This job description is not designed to be a complete list of all duties and responsibilities required of the position
EOE
Configuration Change Coordination Team Lead
Service Supervisor Job 3 miles from Arlington
Job Category: Engineering and Technical Support
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
The Opportunity:
CACI is seeking an experienced Configuration Change Coordination Team Lead to lead a team of Change Management Coordinators who support the Department of Homeland Security (DHS) Office of the Chief Information Officer (OCIO) IT Operations (ITOPS) with change management of a critical wide-area network (WAN) supporting information sharing across DHS Components. This team ensures the integrity, security, and stability of designated DHS networks, and implements a structured Change Configuration Management (CCM) process to track, approve, and document system changes across the network. The ideal candidate will be a seasoned professional adept at orchestrating complex IT changes, leading teams, and navigating high-pressure environments while excelling in stakeholder communication.
Responsibilities:
The Configuration Change Coordination Team Lead will directly manage change coordination engineering activities/requirements for assigned components including new activities, updating the status of existing activities, modifying as needed for date changes, preparing briefings, participating in change control meetings and senior level briefings discussing high or significant outage impacts. Additionally, provide management and oversight of all Change Coordination Team activities and serve as the primary representative to the federal government Technical Lead/Project Manager. The Team Lead will ensure change requests are reviewed, documented, and approved in accordance with DHS IT governance policies, ensure system configurations are properly tracked and maintained to prevent unauthorized or undocumented changes, conduct operational risk assessments and impact analysis before implementing changes, and ensure post-change validation and rollback procedures are in place to maintain system stability.
Responsibilities include but are not limited to:
Facilitate communications between DHS Headquarters and DHS components, including but not limited to Change Requests (CR) and Service Requests (SR)
Carry out all requests involving enterprise networking components
Facilitate routine meetings between appropriate stakeholders
Collaborate with respective engineering team members as required
Collaborate with the lower tiered teams as required
Schedule on call support through team member rotations
Resolve issues that require attention of senior leadership
Forecast any technological changes that may arise for the respective component
Establish appropriate change configuration management duration and hold participants accountable to designated change windows
Research, compose, coordinate, and present change configuration management support utilizing established processes
Participate in change configuration management validation and various approval meetings acting as a technical advisor, and presenter as required
Assist in planning and developing methods, procedures, and policies concerning enterprise-wide systems and/or applications software as well as project implementation
Participate in program management reviews, technical oversight meetings and workshops to keep abreast of program controls, changes and new standard systems being acquired for installation.
Ensure change implementers are using best practices / industry standards to ensure successful changes, mitigating impact risk to DHS' mission, avoidable delays, or rescheduled changes.
Qualifications:
Required:
Ability to obtain DoD Security Clearance
Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
Bachelor's degree and 10+ years' experience in a related field (Equivalencies include High School Diploma/GED + 16 Years', or Associate degree + 14 Years', or a Master's degree +5 Years' experience)
5+ years of experience in Change Configuration Management or IT Service Management (ITSM)
Familiarity with ITIL Change Management Framework
Excellent verbal and written communication skills
Experience in people management and team leadership
Excellent interpersonal skills and able to relate effectively with program employees, government / client representatives, and internal organizational functional representatives.
A collaborative, team-centric attitude and enthusiasm that encourages outreach and partnership
Ability to manage multiple projects and requirements simultaneously in a diverse and dynamic environment with short-notice and under high pressure in high visibility situations.
Ability to interface with the customer on a consistent basis and exercise sound judgment and problem solving
Must demonstrate familiarity (technical and performance requirements) with existing customer's IT systems and segments
Understands the “why" behind the customer needs and can clearly articulate it to others
Highly organized with the ability to strategically think about operational needs and opportunities, while always taking a customer and partner-centric approach
Desired:
Working knowledge of ServiceNow; creating, updating, and closing tickets
Basic understanding of various virtualization technology principles and cloud computing
ITIL V4 certification
Demonstrated experience with DHS or its components
Demonstrated experience with DHS or federal IT policies
Demonstrated understanding of DHS Governance and Process Controls procedures (Board, control gates etc.)
Enterprise Management Tools experience
Familiarity with SharePoint
Ability to work with minimal supervision
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Your potential is limitless. So is ours.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$77,200 - $162,200
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
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Automotive Assistant Service Center Manager
Service Supervisor Job 20 miles from Arlington
Automotive Assistant Service Center Manager- $16.00-20.00/hr. + incentives!
What You'll Do:
-Build trust and win repeat, loyal customers
-Assist the Service Center Manager in the daily operation and oversight of the location
-Responsible for inventory, labor management and financial performance
-Become familiar with Environmental, Health & Safety (EH&S) compliance and other policies and procedures
-Mentor, lead and train the team to optimize their development
-Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
-Provide superior customer service leadership!
Benefits Include:
-Health Insurance (Dental, Vision, Medical)
-Paid vacation and holidays
-Matching 401(k)
-Paid on-the-job training
-Leadership development and coaching
-Company provided uniforms and tools
-Tuition reimbursement including technical certifications
-Safety shoes offered through the company
-No late evenings
-Competitive Bonuses
Qualifications:
-Management experience preferred (Military experience is a major plus)
-Automotive experience (six months or more preferred)
-Reliable transportation to and from work
-Ability to occasionally lift up to 50 pounds
-Be able to stand for extended periods of time and climb stairs
-Have full mobility and can twist, stoop, and bend
-Have effective interpersonal and oral communication skills
A Mission with a Company - Join Us Today
PM Lube, LLC is a franchisee of Valvoline Instant Oil Change (VIOC). Our mission is to "
Change Lives through Stewardship
," and that starts with our great people!
PM Lube, Inc. and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Phlebotomy Team Lead
Service Supervisor Job 25 miles from Arlington
At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step!
We are currently seeking a Phlebotomy Team Lead. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization.
**Pay Range: $21.00 - $30.00 per hour
All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Work Schedule: Monday - Friday 6:00AM - 7:00PM (work hours will vary) with occasional Saturday
Job Duties/Responsibilities:
Provide coverage and travel to various sites to perform phlebotomy job duties
Assist in the supervision of a team of phlebotomists covering multiple Patient Service Centers & client sites
Observe new employee performance and report observations to the supervisor
Perform site inspections on a regular basis and accurately report all findings
Provide continuous training to phlebotomy staff as directed
Complete new hire and annual competency assessments when necessary
Manage and monitor patient flow, wait times, inventory levels and information logs
Address any customer service related issues in a prompt and respectful manner
Review daily/weekly schedule with supervisor and making schedule adjustments as needed
Promote team work, cohesiveness and effective communication among coworkers
Perform all duties of a phlebotomist and site coordinator as needed
Requirements:
High school diploma or equivalent
Previous experience as a phlebotomist; 2 years is preferred
Prior experience in a leadership position is a plus
Phlebotomy certification from an accredited agency is preferred
In depth knowledge of phlebotomy duties, responsibilities and techniques
Proven track record in providing exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortably working under minimal supervision
Reliable transportation and clean driving record if applicable
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Supervisor - Inflight Services
Service Supervisor Job 20 miles from Arlington
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.
Description
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world's biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what's next with us. Let's define tomorrow together.
Why Inflight
Services?
Our customers choose United because of our dedication to safety and passion for
service. United's Inflight
Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and
service procedures, our Inflight
Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
Job overview and responsibilities
A day in the life of a United Airlines Inflight
Supervisor is dynamic and multi-layered. It comprises of engaging and supporting a diverse team of flight attendants, encouraging trust with our flight crew members, working closely with other operational teams to deliver outstanding customer
service while demonstrating our Core4 values. If you like a fast paced, 24/7 operational environment then this exciting opportunity is for you! From managing performance and recognition to delivering a safe timely operation, you will have the ability to craft how our customers and co-workers feel about United.
* Encourage flight attendants to deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS)
* Recognize flight attendants for outstanding
service, teamwork and performance
* Assist our flight attendants, at the Concierge Desk and resolve issues in the moment as vital
* Exercise United's core4 values to provide local support and care for flight attendants during any Inflight incident
* Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement
* Conduct investigations regarding performance, complaints, or other work-related issues
* Keep our flight attendant team advised by sharing corporate initiatives and changes in policy or procedures
* Showcase the delivery of new Inflight products as determined by the Flight Experience team
* Ensure daily company goals, policy and procedure compliance are met
* Coordinate with customer
service and Station Operations Center (SOC) to ensure operational success
* Ensure safety goals are met and FAA regulatory requirements are consistently adhered to by the team
* Team oriented, with enthusiasm for people and delivering exceptional
service
* Develop positive relationships with team members and other work groups to achieve our common goals
* Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively
* Share customer feedback and advance issues that may interfere with the crew's ability to deliver the prescribed
service
Qualifications
Required
* Minimum 2 years equivalent or similar work experience
* 2+ years leadership experience leading and influencing a team
* Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
* Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
* Positive demeanour and ability to adapt to constantly evolving work environment
* Demonstrated conflict resolution and decision-making capability
* Proven track record to work independently and in a team environment
* Must be legally authorized to work in the United States for any employer without sponsorship
* Successful completion of interview required to meet job qualification
* Reliable, punctual attendance is a crucial function of the position
* Willingness to comply with flight attendant tattoo guidelines. Tattoos are not permitted on the head, neck, or hands, including behind the ear
* Ability to reach vertically at least 82 inches, without shoes on, in order to reach and operate all necessary equipment and machinery
Preferred
* Bachelor's degree
* Inflight
Service, travel industry, or hospitality leadership experience highly preferred
* Experience supervising a unionized work group
The base pay range for this role is $64,885.00 to $88,440.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact
[email protected] to request accommodation.
Supervisor of Inflight Services
Service Supervisor Job In Arlington, VA
Let your career
take off
with PSA Airlines
About PSA
PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.
Benefits
PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:
Travel privileges on the American Airlines global network
A generous vacation plan designed to let you enjoy your travel perks
401(k) with company match
American Airlines Group (AAG) profit-sharing and bonus opportunities
A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
Premium dental coverage
Vision plan options provided, including a plan that covers both glasses and contacts every year
Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
Access to 24-hour virtual urgent care services
Family planning and fertility treatment
LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
Flexible Spending Accounts for both Health Care and Dependent Care services
Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional
Responsibilities Position Summary
The Supervisor of Inflight Services directly reports to their Manager of Inflight Operations and is responsible to support, engage, coach, and develop a high performing team of Flight Attendants. They provide operational support working in the terminal, at the gates, or on the aircraft to decrease delays and enhance customer service. This is a high-energy, fast-paced job that is responsible for providing essential support for the operation and frontline Inflight Team Member (Flight Attendants).
Job Responsibilities
Model's PSA's core values by being an approachable and visible leader who fosters trust and respect with their team
Responsible for addressing and improving employee performance in the areas of customer service, safety, appearance, conduct, dependability, and attendance through actions including recognition, coaching, and verbal and/or written delivery of corrective action when necessary
Promotes health, wellness, and safe work practices
Acts as a liaison between Inflight, other departments and Station Personnel
Provides InFlight assistance and support for inbound and outbound flights, e.g., Flight Attendant injuries and aircraft emergencies
Responds quickly and effectively to unplanned events encountered in a fast-paced Aviation environment to include handling Crew conflict, and emergency situations
Provides feedback to the Inflight Services Base Managers regarding employee performance and attendance
Tracks and follows up on delays that have been coded to Inflight to affect a positive change in key performance indicators (KPI)
Conducts daily Concourse audits in the terminal which includes meeting crew on the aircraft on the concourse, providing recognition for Flight Attendants, ensuring FA tablets are updated and compliant, and supporting the operational needs of Station and Crew
Acts as a liaison between Inflight Operations and the Inflight Standards and Training groups to ensure that best practices are implemented, and to provide feedback regarding implementation and performance of new or changed policies procedures
Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk
Management and Safety Assurance outputs
Performs other duties as assigned
Position Specifics Qualifications
Required
High School Education or Equivalent
Previous leadership experience
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Must be able to qualify as a Flight Attendant and retain Check Flight Attendant qualification on all aircraft types
Excellent interpersonal, planning and organizational skills
Above average oral and written communication skills
Ability to speak/read/write in English
If hired, must be able to demonstrate that you are authorized to work in the U.S.
Preferred
Previous aviation experience
Previous experience supervisory and/or managing in a union environment
Additional Information
Delegation: In absence, responsibilities delegated to Manager of Inflight Operations.
Authorities: None.
Supervisory Responsibility: This is a supervisory position.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Event Services Supervisor
Service Supervisor Job 25 miles from Arlington
Bookmark this Posting Print Preview | Apply for this Job Details Information About Us Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.
Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!
Position Title Event Services Supervisor FLSA Non-Exempt FT/PT Full Time Hours Per Week 40 Work Schedule Varies Grade 11 Minimum Compensation $51,782 General Responsibilities
GENERAL RESPONSIBILITIES
Manages event logistics, supervises event services & relocation staff in the setting up and taking down of campus events which includes but not limited to banners, directional signage, furniture, tables and chairs, stages and equipment for interior and exterior college events. Being a point of contact for vendors and contractors such as food trucks, gaming vendors or contracted movers. Instructing the contractor on what jobs need to be completed and the time frame in which it needs to be completed. Manages inventory of furniture, equipment and materials used in event set-ups. Advise event planners in other departments on the processes required to have their event approved and things to consider such as capacity, ADA, fire code, signature authority etc. Has oversight responsibility for the moving of office furniture and equipment to and between offices and off-campus locations. Assists finance office with tracking inventory of furniture and equipment throughout the campus. Assesses and makes recommendations on furniture, equipment and materials needed for event set-ups and relocation requests. Supervises 4 full-time workers, 2-4 work-study students, and 1-2 temporary employees.
Work Performed
WORK PERFORMED
* Responsible for fully supervising facility event services staff and managing inventory for interior and exterior college events.
* Acts as the Facilities Services representative in the coordination of campus-wide student sponsored special events requiring Facilities Services equipment or assistance. Manages the overall set-up/take down for such campus events; addresses routine issues and problems.. Refers complex matters to appropriate personnel for handling; follows-up to ensure work is completed and finished properly.
* Being point of contact for renovations projects for offices and classrooms requiring the relocation of assets etc.
* Responsible for supervising and performing furniture and equipment moves throughout campus for both informal (classes, professional development presentations, seminars) Main point of contact in all furniture move request.
* Develop PMs in the work order system for the monitoring of classroom inventory, make sure seating matches seating capacity. Periodically check classrooms for broken, worn or soiled inventory (tablet arm chairs, rolling chairs, desk, instructor stations) and replace with items that are safe and more presentable. Maintain integrity (furniture arrangement) of all campus lobbies and study areas e.g. sofas, chairs, tables, computer stations etc.
* Initiate meetings for the planning of projects relevant to Asset Relocation Request and Campus Wide Events.
* Supervises the storage, allocation, and set-up of special events equipment and accessories including: chairs, tables, linen, staging, flags, backdrops, lecterns, risers etc.
* Assesses and determines necessary furniture needed for each individual event; oversees the moving of tables and chairs from the storage building to the various rooms around campus to set up for facility use events and then take down and return.
* Maintains detailed inventory of furniture (tables and chairs), materials, and supplies used in the setup of events; responsible for making recommendations and determinations on what purchases need to be made.
* Responsible for publishing surplus inventory to HCC staff. If inventory is not used, responsible for determining what surplus furniture and equipment will be repurposed or discarded..
* Attends required Facilities Services meetings and training for supervisors. Advises staff on important issues and topics discussed during meetings. Acts in the role of essential personnel for emergencies.
* Perform other duties and responsibilities as assigned.
Minimum Education Required High School or equivalent Minimum Number of Years Experience Required 2 Other Knowledge Required
* A High School diploma or equivalent.
* 2 years of related facility service/set-up experience.
* Two years of related supervisory experience.
* Thorough knowledge of the practices, tools and equipment used in facility set-up.
* Some working knowledge of computers (Word Perfect, Internet)
* OSHA Safety Regulations.
* Physical strength and stamina to perform heavy physical tasks for long periods.
* Knowledge of proper grounds keeping practices.
* Excellent customer service skills.
* Basic Computer Knowledge and possess proper email and phone etiquette
OTHER REQUIREMENTS
* Ability to work well under pressure.
* Ability to communicate effectively, both verbally and in writing, with college personnel of all levels.
* Ability to maintain strict confidentiality.
* Regular attendance is a requirement of this job.
* Valid Maryland driver's license.
* Performs all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.
Working Conditions
* Daily lift of up to 75 pounds and occasional more
* Requires performing regular job functions in an environment, which includes exposure to continuous physical elements or a number of disagreeable working conditions with frequent exposure to minor injuries or health hazards. Work in extremes of noise, temperature, humidity and inclement weather.
* May be subject to being on call, carrying beeper, cell phone or two-way radio, working with hazardous materials, schedule changes based on the needs of the College and long hours to complete/perform scheduled or emergency functions/projects.
* Many facets of job require physical strength and stamina to perform heavy tasks for long periods of time.
Must adhere to all safety standards as established by the Facilities Services
SOME OVERTIME IS REQUIRED. LEAVE APPROVAL MAY BE LIMITED DURING PEAK ACTIVITY.
Supervisory Postion? Yes Division Facilities Department Facilities DEPT
Posting Detail Information
Posting Number B429P Number of Vacancies 1 Best Consideration Date 12/02/2024 Job Open Date 11/19/2024 Job Close Date Open Until Filled Yes Job Category Staff Benefits Summary
Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.
Applicant Instructions
* Pre-employment criminal background investigation is a condition of employment.
HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.
Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).
Quick Link for Internal Postings ********************************************** EEO Statement
Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.
HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at ************.
Reference Collection
References
Minimum Requests 3 Maximum Requests 3 Cut-off Date 12/02/2024 Special Instructions to Reference Provider
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
Required Documents
* Resume
* Cover Letter
Optional Documents
Field Service Supervisor
Service Supervisor Job 3 miles from Arlington
Benefits:
401(k)
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Paid time off
Reports to: Field Service Manager
Employment Type: Full-Time, Hourly
Overview:
The Field Service Supervisor (FSS) is responsible for leading a team of mechanics to support KATS projects, ensuring high-quality service and client satisfaction. The role involves project execution, team supervision, safety compliance, and effective communication with clients and stakeholders.
Key Responsibilities:
✅ Safety: Lead daily meetings, ensure job safety analysis (JSA) completion, and maintain zero recordable injuries.
✅ Project Execution: Oversee project scope, team coordination, documentation, and client communication.
✅ Communication: Provide status updates, mentor team members, and identify opportunities for additional services.
✅ Leadership: Foster teamwork, adaptability, and accountability while maintaining high performance standards.
Requirements:
✔️ 5+ years of experience with rotating equipment (steam turbines, compressors, engines, etc.).
✔️ 2+ years of leadership experience (preferred).
✔️ Technical degree (preferred).
✔️ Microsoft Office proficiency.
✔️ Ability to travel 100% and lift up to 50 lbs.
Benefits:
🔹 Competitive pay & advancement opportunities
🔹 Excellent benefits & retirement plan
🔹 Paid time off, holidays, and strong company culture
KATS is an equal opportunity employer and a drug-free workplace. Compensation: $32.00 - $45.00 per hour
About Us AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
Assistant Service Supervisor - Vermeer
Service Supervisor Job 3 miles from Arlington
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit *****************
SUMMARY
This position performs technical and mechanical work that ensures the physical aspects of the buildings, grounds, amenities, and common areas of the property meet the Company's standards for cleanliness, appearance, safety, and overall functionality.
JOB DESCRIPTION
Essential Responsibilities:
1. Completes assigned work orders generated from resident requests for service, as well as preventative maintenance on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
2. Completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
3. Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property's maintenance department by tracking inventory used, returning unused items to the established location, and notifying the maintenance supervisor about re-ordering needs.
4. Completes documentation and other paperwork in a timely, accurate, and complete fashion so that service requests can be appropriately documented and tracked.
5. Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed.
6. Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
Other Responsibilities:
1. Complies with Greystar's safety and risk-management policies by attending and participating in the property's routine safety meetings, completing required training on OSHA and other safety related laws and requirements, and by reporting accidents and incidents promptly and accurately.
2. May periodically inspect work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
Service Technician
3. Assists in conducting routine and periodic property inspections to identify safety and risk management concerns, keep the property in good repair, and communicate concerns about the physical needs of the property to management.
Required Licenses or Certifications:
* Incumbents must have EPA certifications Type 1 and II or Universal for refrigerant recycling. (Applies to Certified Service Technicians.)
* Incumbents must have all certifications as required by State and Local jurisdictions. (Applies to all Service Technicians.)
* Incumbents must have valid driver's license to operate a golf cart on property.
The hourly range for this position is $29 - $31.
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
* Corporate Positions: In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance.
* Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
* Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
* Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
* For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
* 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
* 401(k) with Company Match up to 6% of pay after 6 months of service.
* Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
* Employee Assistance Program.
* Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
* Charitable giving program and benefits.
* Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
FIELD SERVICE SUPERVISOR
Service Supervisor Job 23 miles from Arlington
Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Field Service Supervisor in Manassas, Virginia. The Field Service Supervisor is responsible for serving as a team leader, ensuring the successful operation of the department and meeting customers' needs at the highest level. This position will organize, communicate, and delegate responsibilities, while setting priorities, coaching employees as needed and providing technical expertise. Seeking candidates with previous experience in service operations and comprehensive knowledge of heavy equipment repair procedures and applications. College/technical degree, or comparable industry experience, preferred.
Requirements for the Field Service Supervisor include:
* Self-starter with strong mechanical aptitude.
* Must have proven leadership and supervisory experience.
* Proficient in use of a computer; able to adapt to changing technology.
* Must be able to multitask and prioritize workload to meet competing demands.
* Must possess ability to quickly evaluate facts and maintain good judgment when making decisions.
* Must be able to maintain a high level of customer satisfaction by identifying and resolving problems promptly.
* Effectively manage work in process by ensuring work orders are closed in accordance with established time-lines.
* Conduct regularly scheduled safety meetings and enforce all safety policies and procedures; investigate and report on-the-job accidents or safety hazards.
* Must be able to handle large volumes of work in a fast paced environment.
* Must be detail-oriented and possess strong organizational and planning skills.
* Strong written and verbal communication skills.
* Promote a positive customer experience.
* Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.
Physical requirements must be met for the Field Service Supervisor job, including the ability sit or stand for prolonged periods of time. Able to lift, carry and maneuver items up to 70 pounds in weight. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.
Competitive Compensation and Benefits:
* Health, dental and vision insurance.
* Paid time off.
* 401(k), $0.75 to $1.25 match up to 6%.
* Life and disability insurance.
* In-house training instructors/programs.
* Tuition reimbursement.
* Employee referral bonus program.
* Discounts: cellular phone service, computers, tooling, cars and trucks.
Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.
Carter Machinery is a drug-free workplace.
Customer Service Shift Supervisor
Service Supervisor Job 23 miles from Arlington
Department: Regional Campuses
Classification: GMU Worker
Job Category: Part-Time / Hourly Wage
Job Type: Part-Time
Work Schedule:
Option 1: Early weekday morning shifts (4:45am-10am)
Option 2: Evening weekday shifts (typically 4-10pm, Mondays through Thursdays; 4-8pm, Fridays)
Option 3: Weekend shifts - Saturdays [8am-2pm, or 2-8pm] and Sundays [8am-1pm, or 1-6pm]
Please be explicit about which option(s) (1, 2, or 3) interest(s) you.
Location: Manassas, VA
Workplace Type: On Site Required
Salary: Up to $15/hour, commensurate with experience.
Criminal Background Check: Yes
Financial Background Check: Yes
About the Department:
The Freedom Aquatic & Fitness Center opened in September 1999 and is one of the largest facilities of its type in Northern Virginia. Located on the Science and Technology campus in Prince William county of George Mason University, the 110,000 square foot facility features a 50-meter competition pool; leisure pool; whirlpool; locker facilities and family locker rooms; gymnasium with two practice courts; cardiovascular and strength training equipment; group fitness, mind/body and spin studios; three racquetball/activity courts; community room and classroom; and outdoor field and sand volleyball court.
About the Position:
Customer Service Shift Supervisors are working supervisors. Successful supervisors play a key role in keeping the Customer Service Agents focused on providing excellent customer service through all Front Desk operations during their assigned shifts. Modeling, monitoring, and affirming appropriate behavior is emphasized on all shifts and being available to answer and assist with both CSA or member/guest questions as the need arises - ensuring that members feel welcome, and making sure they are correctly directed to the proper department or activity, and ultimately aiming to provide a pleasant and positive customer service experience.
Typical available shifts (Day/hours):
Option 1: Early weekday morning shifts (4:45am-10am)
Option 2: Evening weekday shifts (typically 4-10pm, Mondays through Thursdays; 4-8pm, Fridays)
Option 3: Weekend shifts - Saturdays [8am-2pm, or 2-8pm] and Sundays [8am-1pm, or 1-6pm]
Please be explicit about which option(s) (1, 2, or 3) interest(s) you.
Responsibilities:
Reviewing and answering emails from members on the registration account;
Reconciling and closing register business at the end of their shift;
Maintaining the safety of our members and other employees; and
Assuring that all staff follow all procedures related to emergency and security matters.
Required Qualifications:
High School Diploma or equivalent;
Proven leadership skills;
Unquestionable reliability;
Able to become quickly knowledgeable about membership options, program offerings and all the services and products available to create value for our members and prospects; and
An extensive customer service background in the service industries, preferably in the fitness and/or hospitality field.
Preferred Qualifications:
Demonstrated and proven supervisory and organizational skills are preferred to ensure effective and appropriate communication of large amounts of information in a very busy working environment.
Instructions to Applicants:
For full consideration, applicants must apply for
Customer Service Shift Supervisor
at ********************** Complete and submit the online application to include three professional references with contact information, and provide a resume for review.
Posting Open Date: May 1, 2025
For Full Consideration, Apply by: May 30 2025
Open Until Filled: Yes
Service Supervisor
Service Supervisor Job 25 miles from Arlington
At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit *********************** or follow us on LinkedIn.
**Position Summary:**
Responsible for planning, implementing, and managing the activities of the Commercial Service workforce.
**Duties and Responsibilities:**
+ Responsible for planning, implementing, and managing the activities of the Commercial Service workforce.
+ Ensures the Commercial Service group meets company gross profit objectives through field productivity, scheduling, maximizing billings, and controlling costs.
+ Provides adequate supervision and personnel deployment and utilization and materials purchasing and coordination to ensure maximum profit potential.
+ Supervises all indirect cost and expense below budget levels.
+ Accomplishes all commercial Service work within client and company agreed parameters.
+ Provides timely and adequate sales support to ensure service field technicians are fully productive.
+ Responsible for preparing proposals for potential clients.
+ Sets realistic schedule for self and subordinates to ensure maximum utilization of resources and timely completion of tasks.
+ Direct coordinate activities of work force to generate sales at or above company standards.
+ Determines staffing requirements, interview, hire, develop and manage new employees, or oversee those personnel processes. Manage all employee annual performance reviews and month end performance reviews in a timely manner.
+ Prepares budget, manage revenues and expenses, drive new customer acquisitions, ensure great customer service, and manage and prepare reports to document results.
+ Authorize all expenditures handled directly by the department in adherence to company policy.
+ May engineer, plan, schedule, service, program and or install simple to complex fire alarms systems and/or programming panels.
+ Other duties as assigned.
**_Qualifications - External_**
**Education/Certification:**
+ 4 year degree required. Master's Degree preferred.
**Experience:**
+ 5 - 7 years of business experience in sales and / or operations, with a minimum of 3 years of related Field Leadership experience preferably within the service industry and/ or with security, and previous Business Growth P&L responsibility preferred. Strong understanding of fire, CCTV, security and card access systems, low-voltage systems, installation and testing.
**Skills/Requirements:**
+ Knowledge and experience in organizational effectiveness and operations management.
+ Knowledge of financial and accounting principles and practices.
+ Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills.
+ Superior leadership & supervisory skills, excellent time management, planning, and forward-thinking skills.
+ Must demonstrate ability to work with and influence peers and management.
+ Expert familiarity with applicable codes (i.e., NFPA 25 and NFPA 72).
+ Available for travel, which may include nights and weekends to accommodate customer's schedule.
+ Physical requirements may include but are not limited to climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer.
+ Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English
The budgeted pay range is based on multiple factors, including but not limited to tenure, previous experience, qualifications, certifications, and geographic considerations. Everon offers eligible employees competitive benefits, including health and welfare benefits, a 401(k) plan with company match, short term and long term disability coverage, life insurance, wellbeing benefits, and paid time off among others.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.