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  • NIH ITIL Service Manager

    Futrend Technology, Inc. 3.9company rating

    Service Supervisor Job In Bethesda, MD

    Futrend Technology, Inc. is an innovative business and technology solutions provider. Our primary focus and core competencies are in Healthcare IT, Federal Financial Management, and Grants Management. We excel at providing customers with high-value solutions that support their missions and meet their most critical objectives and business needs. We provide full life-cycle IT services to Federal agencies with recognized excellence in complex real-time system integration and enterprise-wide system implementation. Description: Futrend Technology is looking for an NIH ITIL Service Manager (NIH OD ITIL Service Manager) to join our team of industry leading professionals with significant upward promotion probability. The NIH PM is responsible for delivery and growing our health IT, consulting, and software development work at the National Institute of Health (NIH). The NIH PM has demonstrated his/her capability managing contracts, providing vision and creating accountability among staff, and leading account growth. The NIH PM manages multiple senior and executive level customer relationships and guides the creation of customer value. The NIH PM is responsible for delivery and growth of existing programs (as both a prime and a subcontractor), and will have existing relationships, multiple GWACs, a broad NIH IDIQ, and our joint venture partner to help drive growth. To excel in this roll the NIH PM will not only have a proven record of accomplishment in delivery and growth but must genuinely enjoy both. Excellence in delivery is the number one priority and the foundation of the company success. At the same time, the right candidate will also have a growth and value creation mindset to identify opportunities and see them through from solution strategy and customer engagement through proposal and award. The work is hands-on and will require “rolling up the sleeves” to create results. The NIH PM will work in a highly collaborative and transparent environment. The NIH PM is a critical position in the company's leadership team. The PM will have the creative freedom to help shape and grow the business as well as participate in an array of company operation and strategic activities. The ideal candidate will measure success in this position through outcomes, program delivery success, customer satisfaction, continuous improvement in delivery practices and team performance, financial performance, qualified pipeline and business growth. Roles and Responsibilities: Solution Delivery Manage the Service Delivery according to ITIL practices and SOPs for all work streams, including, but not limited to Infrastructure Management, Account Management Services, Incident Response & Troubleshooting Networking Services, Data Center Operations and Server Hosting Cloud Account Management & Hosting Application Monitoring & Hosting, Security Compliance & Vulnerability Remediation Backup & Disaster Recovery Services, Enterprise Application Platform Development & Management, Website support and development, Data Management & Integration Services, Digital Services & Automation, Onsite User Technical Support, which includes Employee Support, Computer Hardware Installation and Support Assistance, Computer Hardware Lifecycle Management, Mobile Device Management, IT Equipment User Relocation. Provide timely SLA reports and trend analysis on root causes Make recommendations and implement improvements Work with program manager and team to ensure team to meet SLA metrics Qualifications 5+years of experience as ITIL Service Manager 5+ years in service operations/delivery ITIL Foundations required Bachelor's degree preferably in an IT field or technical field Must have hands on experience delivering IT services with SLA requirements Work experience in NIH, Federal Health IT agencies, research and academic institutions are a plus Location: NIH campus in Bethesda MD, Rockville MD, metro Washington DC Futrend Technology, Inc. is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. Futrend Technology, Inc. uses E-Verify to validate all new hires' ability to legally work in the United States Futrend Technology, Inc. uses E-Verify to validate all new hires' ability to legally work in the United States Futrend is a VEEVRA Federal Contractor Compensation details: 100000-120000 PIa2f256c7979d-26***********9
    $57k-89k yearly est. Easy Apply 2d ago
  • Regional Customer Service Manager

    Hire Score LLC

    Service Supervisor Job In Rockville, MD

    The Regional Customer Service Manager will be the driving force behind the success of the operations while also working closely with the Regional Sales Management team. This leader will oversee offices across multiple locations ensuring smooth operational support for the business while optimizing performance. Responsibilities: Lead the regional office teams reinforcing compliance with all company policies, procedures, and behavioral expectations. Collaborate with office managers and supervisors to implement best practices and standardize processes across locations. Act as an escalation point for suppliers, customers, sales agents, office and corporate partners, and employees in terms of issue resolution. Foster a collaborative and supportive regional culture where all team members feel valued, engaged, and motivated to excel. Provide ongoing coaching and mentorship, offering guidance, feedback, and support. Write and deliver performance reviews for office managers, supervisors, and team members, as well as make annual compensation recommendations for team members across the region. Encourage knowledge sharing and cross-functional collaboration across branch teams, fostering a culture of continuous improvement. Monitor and assess the performance of all sales offices within the region, analyze operational inefficiencies, develop, and implement data-driven solutions for continuous improvement. Partner with Sales leaders to align collective regional vision and goals, driving productivity, accountability, and effective communication between sales agents, branch teams and Corporate. Develop and implement strategic plans for the region, setting ambitious yet achievable performance targets, in partnership with divisional and sales leaders. Analyze regional reporting data and identify opportunities for growth and/or operational improvement. Allocate resources effectively and ensure optimal utilization across sales offices within the region, including backup coverage. Support implementation of all new corporate or divisional processes and initiatives. Requirements: Bachelor's degree in Business Administration, Supply Chain Management, or a related discipline + 5 years of experience required. 3+ years of experience managing a team required. Multi-site team management preferred. 3+ years of experience in a sales, service, wholesale, or supply chain related role preferred. Initial travel upfront to get to know your teams in branches located in MD, NC, VA and AR. Travel following is expected, at least once a quarter, but is expected during times of hiring new team members and/or when supporting business system rollouts/process changes. Strong proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools. ERP (Enterprise Resource Planning) system knowledge for core supply chain, manufacturing services, financial and other processes of an organization is required. Experience in developing employees and workforce planning.
    $52k-99k yearly est. 15d ago
  • Account Supervisor or Managing Supervisor - Integrated Paid (Ensured) Media Strategist

    Fleishmanhillard 4.6company rating

    Service Supervisor Job In Washington, DC

    FleishmanHillard DC is looking for an Account Supervisor or Managing Supervisor - Integrated Paid (Ensured) Media Strategist who is an expert at leading strategic planning and overseeing execution across paid social, paid search and integrated content strategy. This candidate must have strong understanding of how paid media can amplify and target content across media channels, deliver on client communications, marketing and related business objectives to ultimately benefit earned and owned communications efforts for our clients. This is a hybrid role that involves going into the DC office weekly. The Account Supervisor or Managing Supervisor - Integrated Paid (Ensured) Media Strategist will be responsible for supporting our go to market strategy for growing the paid media practice at FleishmanHillard DC. This includes supporting components of the practice and capability such as planning, buying, managing, and optimizing paid media across the digital ecosystem (primarily social, digital, programmatic and search). The strategist will be a key POC for paid media across internal and external stakeholders and will be a support for key strategic partnerships and growth development across the firm. The Strategist will also serve as client-facing paid strategy lead on 1-3 key accounts. At FleishmanHillard you define it. We help you make it happen. Are you ready to join the team? FleishmanHillard is intentional about using diversity, equity, and inclusion to strengthen the bonds between us, grow our people and create spaces for everyone to thrive. Staying true to our commitment to our people and the communities in which we live and work, we do not discriminate in any aspect of employment on the basis of any characteristic protected by law. As part of our ongoing effort to be the world's most inclusive agency, we are committed to seeking candidates who possess and demonstrate a profound interest in furthering our DE&I goals. Candidates should be Both strategic and hands-on, serving as a partner to account leads and team across the DC office, and the FH network Nimble, dynamic, and poised, navigating the various communications challenges that clients face, and bringing creative and smart solutions forward Work across a variety of new business opportunities, with an eye toward recommending integrated paid media solutions wherever possible based on client goals/objectives Serve as inspiring and dynamic client lead and agency conduit who is accountable for deliverables, and works directly with a team to execute against client needs An eager and willing teacher, eager to help move traditional communications (and related stakeholders) forward by educating, experimenting, relationship building paid media capabilities Flexible and adaptable. Specialists are expected to support a wide range of client asks and scenarios, often with an equally wide range of knowledge among stakeholders around paid media capabilities, opportunities, processes and value. You will develop an understanding and relationship with key external partners including media vendors, publishers, data providers and Omnicom sister agencies (as needed) You will learn and become an expert in paid media operations including all back-office financial and legal standard operating procedures, and be a champion for compliance across all client needs The ideal candidate has a track record of working across all aspects of paid with an understanding of earned and owned communications and/or content marketing. You have overseen all aspects of digital advertising and paid media planning and activations, are current with industry best practices and understand the importance of audience-first planning. Key to this role is an analytical acumen to ensure that success is measured in the right way and provided to our clients in a succinct and actionable manner. The role requires strong project management skills as well as tenacity and passion for delivering outstanding media ideas and work. Qualifications Work experience: 6-8+ years of experience in paid media planning (preferably including paid social, paid search and native advertising/sponsored content, digital and programmatic) and buying Agency experience strongly preferred Experience leading client work related to paid media Experience working directly with clients who are comms plan-driven; ability to translate comms strategy into media approaches Strong understanding of digital landscape and how/where bridges are built between paid social, search and other channels Demonstrated experience planning and managing strategic paid campaigns across digital advertising channels, social media platforms (including Facebook, Twitter, LinkedIn, Instagram, Pinterest, YouTube, etc.) and content marketing platforms (e.g. Nativo, Outbrain, StackAdapt, etc.) that are aligned to achieving business, marketing and communications objectives Experience providing best practices, latest trends and recommendations across the digital media ecosystem including content and creative units, building target audiences, structuring, and managing campaigns, optimizing campaign performance, and communicating campaign performance and ROAS (Return on Ad Spend) Experience building and managing relationships with ad sales reps and managers across the digital and social media ecosystem Strong presentation, speaking and communication skills. Comfort supporting new business, presenting to clients and internal teams will be required in this role. Experience with media product, service and business development (sales) is preferred. Strong analytical skills; must be proficient in analyzing and interpreting web and social-related data from standard software packages and client databases Understand client's business requirements, and design reporting and analysis approaches tailored to measuring primary objectives and key business outcomes Experience distilling complex and high volumes of data into simple KPIs and data visualizations / dashboards / scorecards Experience writing clear and concise presentations for client summarizing data insights, outcomes, and implications in a straightforward and enlightening way for clients Ability to contribute to increasing level of innovation in data, analytics, and paid media programs Our Story We're more motivated by what we can give than what we receive. That holds true for our colleagues, clients and communities across cultures and time zones. We believe giving our best is only possible in an environment that empowers us to truly be our best, so we focus on creating belonging for all and caring for the whole person. Because when you belong and have what you need to thrive - both at work and in life - you're free to be you. To pursue your dreams and passions. To be bold and try new things, in the name of personal and professional growth and of work that leads to meaningful progress for the world. So, we respect and support one another amid differences and we acknowledge and celebrate who each of us is. We accept that we don't all have to have the same perspectives, beliefs, background or experiences to do great things together. A combination of our employee experience, industry-leading client work, global community service and contributions to inclusion has earned FleishmanHillard recognition as 2021, 2022 and 2023 Campaign Global PR Agency of the Year; 2023 ICCO Large Agency of the Year - The Americas; 2022 and 2023 PRWeek U.S. Agency of the Year; 2022 and 2023 PRWeek U.S. Outstanding Extra-Large Agency of the Year; 2023 Campaign US PR Agency of the Year; 2021 PRovoke APAC Consultancy of the Year; and 2021 PRWeek UK Large Consultancy of the Year. FleishmanHillard is part of Omnicom PR Group and has nearly 80 offices in more than 30 countries, plus affiliates in 45 countries. FleishmanHillard offers a hybrid work model and seeks employees who are comfortable working in the office for a portion of their week, in accordance with their local office hybrid work policy. We value the collaboration and camaraderie that in-person interactions provide, but also understand the importance of flexibility and balance in our employees' lives. We acknowledge that our people are diverse individuals with unique circumstances and needs, and therefore our goal is to foster a productive and inclusive work environment where all employees can thrive, both in and out of the office. FleishmanHillard is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, alienage, citizenship status, sexual orientation, genetic information, or any other protected class under federal, state or local laws. Please do not contact the office directly to apply - only resumes submitted through this website will be considered. If you need assistance reviewing career opportunities or completing an application, please email our careers team or call ************ and ask to be connected to Talent Development. The anticipated U.S. salary range for the Account Supervisor level is $61,000-$94,000. The anticipated U.S. salary range for the Managing Supervisor is 71,000-125,000. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications and geography. A range of medical, dental, vision, 401(k) matching, paid time off and/or other benefits also are available.
    $61k-94k yearly 13d ago
  • Manager, Assay Services Consumables

    MESO Scale Diagnostics, LLC 4.2company rating

    Service Supervisor Job In Gaithersburg, MD

    This position will manage the fulfillment of custom consumables products and services within the Assay Services group. The incumbent will be responsible for customer coordination and communication regarding custom consumables products and testing services, including defining the scope of the projects and generating quotes for custom reagent and contract manufacturing as well as conjugation and other prototype services. The incumbent will be responsible for coordination between external customers and internal groups to ensure products are delivered on time, within budget, adhere to quality standards and meet customer expectations. DUTIES AND RESPONSIBILITIES: Manage production and delivery of custom and contract manufacturing products within the MSD Assay Services organization Coordinate with the strategic sales team and other MSD subject matter experts on new opportunities Evaluate technical aspects of projects, in coordination with internal technical, quality control, quality assurance and manufacturing teams Schedule and manage product definition meetings with customers Manage quoting for custom kit manufacturing and other services based on technical and customer requirements Write statements of work for custom consumables production projects Communicate customer product requirements to the internal technical and production team Define timelines, resource requirements and budgets for projects; research material sources and costs (antibodies and proteins) as required Monitor timelines and inventory for production of custom and contract manufacturing products developed through internal development teams Track and communicate planning for production timelines Oversee internal opportunity tracking databases Coordinate receipt of customer materials and shipping of consumables product to customers Proactively assess client expectations, address client needs for ongoing projects, and engage with clients for new opportunities in support of future projects Communicate services information, pricing, and order information to prospective customers Act as a liaison between development and other internal departments to address questions and concerns from potential and existing customers Work with legal, customer service, procurement and sales teams to execute on custom consumables orders Address customer inquiries and order status updates in a timely manner Evaluate consumables performance data and troubleshoot technical and manufacturing issues Ensure appropriate customer documentation is completed and oversee material and sample transfer between the customer and MSD Coordinate and escalate communication with all appropriate areas of the company to mitigate the impact of changes to project scope, budget, resources and risk Manage, coach, and develop staff while motivating them to meet and exceed established metrics and goals Ensure adherence to organizational procedures, policies and systems EXPERIENCE AND QUALIFICATIONS: Bachelor's degree in Life Science, Business, Engineering, or equivalent work experience Master's or PhD degree preferred At least 6 years of hands-on immunoassay development experience in an industrial setting is required A minimum of 2 years of supervisory experience Project management certification or completion of a recognized project management curriculum or equivalent work experience desired but not required At least 2 years' experience in a customer-facing services organization is desired, preferably in a clinical testing laboratory or contract research organization Experience in life sciences, GMP, government contracting or other regulated industry is desired KNOWLEDGE, SKILLS AND ABILITIES: A professional presence and strong interpersonal skills for interacting in a courteous, timely, and diplomatic manner with customers Organizational, project, and priority management skills for planning, executing and following up on issues, projects and daily responsibilities in order to meet established deadlines A customer focus which demonstrates proactive, responsive services with ability to provide detailed information on company services and products Solid leadership skills with demonstrated knowledge and understanding of staff management practices and the ability to establish accountabilities and expectations and manage performance to achieve results Ability to effectively deal with internal and external customers and staff. Ability to interact with a high level of patience, tact, and diplomacy, and can maintain composure under pressure.Can easily mediate and resolve conflicts. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions Excellent oral, written communication and interpersonal skills Ability to discuss product, pricing and order information with the customer Strong customer service skills including detail-oriented follow up with customers and other internal personnel Effectively communicate issues/problems and results that impact timelines, accuracy and status of customer order data Should be self-directed and proactive with excellent attention to detail and ability to define creative solutions for solving problems A thorough understanding of the principles of immunoassays, their development and their applicability in different research fields Excellent organizational, planning, and time management skills with the ability to manage multiple and often changing priorities with appropriate sense of urgency Ability to work both independently and as an effective team member Knowledge of and experience with MSD products is desired Knowledge of Salesforce CRM is desired Knowledge of Good Laboratory Practices (GLP) is desired Proficiency in MS Office Suite, including MS Project PHYSICAL DEMANDS: While performing the duties of this job, the individual is frequently required to sit for long periods WORK ENVIRONMENT: This position is performed in a traditional office environment COMPENSATION SUMMARY The annual base salary for this position ranges from $113,600. to $173,300. This salary range represents a general guideline as MSD considers other factors when presenting an offer of employment, such as scope and responsibilities of the position, external market factors, and the candidate's knowledge, skills, abilities, education and experience. Employees may qualify for a discretionary or non-discretionary bonus in addition to their base salary. These annual bonuses are intended to recognize individual performance and enable employees to benefit from the Company's overall success. BENEFITS SUMMARY At MSD, we offer a comprehensive benefits package to support our employees' well-being and financial security. In addition to competitive salaries, our benefits include medical, dental, and vision coverage, along with prescription benefits. We provide a 401(k) plan with company matching, flexible spending accounts, and company-paid short- and long-term disability insurance as well as group life and accidental death and dismemberment insurance. Our offerings also encompass paid vacation, paid sick leave, paid holidays, and paid parental leave, along with an employee assistance program. Additional voluntary perks include a fitness club membership contribution, pet insurance, identity theft protection, home and auto insurance discounts, and optional supplemental life insurance. EEO/AA STATEMENT MSD is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We welcome applications from all qualified candidates, making employment decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, genetic information, marital status, national origin, age, protected veteran status, pregnancy, disability status, or any other protected characteristic. For our full EEO/AA and Pay Transparency statement, please visit here. Meso Scale Diagnostics uses E-Verify to validate the work eligibility of candidates.
    $113.6k-173.3k yearly 11d ago
  • PETCT Modality Team Leader

    Advanced Radiology 4.3company rating

    Service Supervisor Job In Glen Burnie, MD

    Join Our Team: $7,500 Sign-On Bonus! Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, Advanced Radiology, a RadNet Affiliated Imaging Center is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of Advanced Radiology success is its people with the commitment to a better healthcare experience. When you join Advanced Radiology as a Lead PetCT Technologist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. Schedule: Monday-Friday 7:30am-4:00pm You Will: Provide the Imaging Center Manager (ICM) with feedback regarding performance and quality of technologists. Manage and provide coaching, training, support, and motivation to team members. Monitor and document performance during performance periods and provides documentation to the ICM. Promote flexibility in staff utilization and delegate work appropriately across teams and departments. Adheres to all OSHA regulations, RadNet practices, and generally accepted safety protocols. Performs technologist duties to maintain technical skills and to alleviate staffing shortages. Provide input for hiring and performance evaluation of Nuclear Medicine Technologist employees Acts on behalf of the ICM when individual is unavailable. You Are: Genuinely passionate about patient care and leadership, exercise sound judgement and have the ability to remain professional in all situations Capable of showcasing adept and professional communication skills with leaders across all levels, as well as demonstrating strong interpersonal abilities and respect when interacting with patients, leaders, and colleagues Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy solving complex problems To Ensure Success In This Role, You Must Have: Must have current ARRT(R) ARRT(N) and/or NMTCB certification State License in Diagnostic Radiologic Technology Must have venipuncture certification/permit. BLS certification A familiarity with and ability to use equipment in including RIS, imaging equipment and PACS. A demonstrated the ability to maintain all required quality standards #CTMD We Offer: Comprehensive Medical, Dental and Vision coverages. Health Savings Accounts with employer funding. Wellness dollars 401(k) Employer Match Free services at any of our imaging centers for you and your immediate family. Pay Range: USD $39.00 - USD $48.00 /per hour Shift: Mornings Shift Variations: Monday-Friday 7:30am-4:00pm Bonus/Incentives: $7,500.00
    $48 hourly 60d+ ago
  • Service Manager

    Delval Equipment 3.5company rating

    Service Supervisor Job In Sykesville, MD

    Join the Delval Team! Delval Equipment is hiring a Service Manager to lead and support our team in Sykesville, MD! As a Service Manager you will play a pivotal role in overseeing technical service operations and managing a team of technicians while ensuring high-quality customer service. You will be responsible for effectively communicating with the Service Coordinator and Service Administrator to coordinate daily service activities, including work order assignment, staff scheduling, and performance monitoring. In addition to technical problem-solving, customer relations, and maintaining operational efficiency, you will strategically plan department goals, track performance metrics, and implement improvement strategies. Our Service Managers bridge communication between service technicians, sales teams, and customers, ensuring smooth workflow and maintaining Delval's high service standards. Additionally, this individual will manage department budgets, assist with the procurement of necessary equipment and parts, as well as ensure compliance with industry regulations, making them critical to Delval's service excellence and customer satisfaction. Key Responsibilities include (but are not limited to): Manage, mentor, and develop service technicians. Assist the Service Coordinator & Service Administrator on work schedules and responsibilities. Conduct performance evaluations. Customer Service Orientation and training. Jointly support and resolve workforce concerns with the Human Resource Manager Work with Human Resources to recruit, hire, and retain qualified Technicians, Welders/Mechanics. Promoting a safety-first culture. Oversee all aspects of the service group of the assigned office. Coordinate with manufacturers on warranty, technical support, and startup of new equipment. Physical Demands Must be comfortable sitting, standing, kneeling, climbing (ladders and stairs), balancing, carrying, stooping, lifting, and being in confined spaces. Must have an active range of motion/strength from the spine to ankles. Employee must be able to drive in a car for up to six + hours per day, if needed. Employee must be able to stand on feet for up to 8 hours per day if needed. Qualifications: 5 years + of service/technical management experience. Commercial and Industrial Boiler technical knowledge. Direct experience with the types of products that Delval sells, services, and supports is preferred. Advanced diagnostic, repair, and problem-solving abilities. Able to be clear, efficient, and professional in communication with co-workers, and customers to ensure smooth operations. Able to fluently speak, read, write, and comprehend English Must have a clean driving record and the ability to pass necessary background checks to gain access to many facilities. Must be able to pass drug and alcohol testing randomly. Ability to work overtime and weekends if needed. Benefits Health Coverage including Medical, Dental, Vision, and Life Insurance Flexible Spending Account Telemedicine PTO and 10 Company Holidays 401(K) with matching Profit Sharing Plan Tuition Reimbursement Gym Membership Discount Referral program and more!! **Compensation range for this role is $100,000 - 135,000 based on experience.
    $100k-135k yearly 13d ago
  • Service Manager

    McClung-Logan Equipment Company

    Service Supervisor Job In Baltimore, MD

    Job Title: Service Manager Department: Service Reports To: VP of Product Support FLSA Status: Exempt The Service Manager is responsible for overseeing the daily operations of the service department to ensure the efficient, profitable, and high-quality repair and maintenance of customer and company-owned equipment. This role leads service personnel, manages work order flow, enforces safety and quality standards, and ensures customer satisfaction. Essential Job Functions: Operational Leadership Manage and oversee all service department functions including shop and field service operations. Schedule and prioritize work orders to meet customer needs and maximize shop and technician productivity. Monitor work-in-progress to ensure timely completion and accurate billing. Manage warranty and policy claim submissions with OEMs. Team Management Hire, train, mentor, and evaluate service technicians and support staff. Conduct regular performance reviews and coaching to improve productivity and quality. Foster a culture of teamwork, accountability, and continuous improvement. Customer Service Serve as the primary contact for major service customers, ensuring clear communication and resolution of service issues. Work closely with customers to provide accurate estimates, timelines, and updates. Address and resolve customer complaints in a professional and timely manner. Financial & Administrative Oversight Monitor department performance against financial and operational targets (labor efficiency, gross profit, WIP, recovery rate). Approve work orders, invoices, and purchase orders in accordance with company policy. Ensure proper documentation of service work, including time, parts, labor, and technician notes. Open and Cost workorders in accordance with MLEC. Safety & Compliance Enforce company safety standards and ensure compliance with OSHA and environmental regulations. Maintain a clean, safe, and organized work environment. Collaboration & Communication Coordinate with Parts, Sales, and Rental departments to ensure smooth interdepartmental operations. Participate in regular management meetings and contribute to strategic planning Education and Or Qualifications: 5+ years of experience in service management or supervisory role in heavy equipment, trucking, or a related field. Strong technical knowledge of construction equipment and hydraulic, electrical, and diesel systems. Proven leadership, customer service, and organizational skills. Proficient with service software, Microsoft Office, and OEM diagnostic systems. High school diploma or equivalent required; technical degree preferred. Physical Demands: This position requires sitting, stooping, kneeling, pushing, climbing, moving and reaching overhead and working overhead. Ability to lift up to 60 lbs. and work inside and outdoors in various climate and temperatures. Work Environment: This position is exposed to work near moving mechanical parts, electrical systems, hazardous materials, fumes, airborne particles and moderate noise levels. Appropriate PPE gear must be worn as required. Certificates, Licenses, Registrations: Must have valid Driver's License to operate company vehicles. Must complete MSHA, First Aid, and CPR certifications as required. Must complete in-service training as required including continuing education with verifiable credits from Manufacturer's technical schools or organizational training programs.
    $54k-89k yearly est. 12d ago
  • Configuration Change Coordination Team Lead

    Caci International Inc. 4.4company rating

    Service Supervisor Job In Washington, DC

    Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local The Opportunity: CACI is seeking an experienced Configuration Change Coordination Team Lead to lead a team of Change Management Coordinators who support the Department of Homeland Security (DHS) Office of the Chief Information Officer (OCIO) IT Operations (ITOPS) with change management of a critical wide-area network (WAN) supporting information sharing across DHS Components. This team ensures the integrity, security, and stability of designated DHS networks, and implements a structured Change Configuration Management (CCM) process to track, approve, and document system changes across the network. The ideal candidate will be a seasoned professional adept at orchestrating complex IT changes, leading teams, and navigating high-pressure environments while excelling in stakeholder communication. Responsibilities: The Configuration Change Coordination Team Lead will directly manage change coordination engineering activities/requirements for assigned components including new activities, updating the status of existing activities, modifying as needed for date changes, preparing briefings, participating in change control meetings and senior level briefings discussing high or significant outage impacts. Additionally, provide management and oversight of all Change Coordination Team activities and serve as the primary representative to the federal government Technical Lead/Project Manager. The Team Lead will ensure change requests are reviewed, documented, and approved in accordance with DHS IT governance policies, ensure system configurations are properly tracked and maintained to prevent unauthorized or undocumented changes, conduct operational risk assessments and impact analysis before implementing changes, and ensure post-change validation and rollback procedures are in place to maintain system stability. Responsibilities include but are not limited to: Facilitate communications between DHS Headquarters and DHS components, including but not limited to Change Requests (CR) and Service Requests (SR) Carry out all requests involving enterprise networking components Facilitate routine meetings between appropriate stakeholders Collaborate with respective engineering team members as required Collaborate with the lower tiered teams as required Schedule on call support through team member rotations Resolve issues that require attention of senior leadership Forecast any technological changes that may arise for the respective component Establish appropriate change configuration management duration and hold participants accountable to designated change windows Research, compose, coordinate, and present change configuration management support utilizing established processes Participate in change configuration management validation and various approval meetings acting as a technical advisor, and presenter as required Assist in planning and developing methods, procedures, and policies concerning enterprise-wide systems and/or applications software as well as project implementation Participate in program management reviews, technical oversight meetings and workshops to keep abreast of program controls, changes and new standard systems being acquired for installation. Ensure change implementers are using best practices / industry standards to ensure successful changes, mitigating impact risk to DHS' mission, avoidable delays, or rescheduled changes. Qualifications: Required: Ability to obtain DoD Security Clearance Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred Bachelor's degree and 10+ years' experience in a related field (Equivalencies include High School Diploma/GED + 16 Years', or Associate degree + 14 Years', or a Master's degree +5 Years' experience) 5+ years of experience in Change Configuration Management or IT Service Management (ITSM) Familiarity with ITIL Change Management Framework Excellent verbal and written communication skills Experience in people management and team leadership Excellent interpersonal skills and able to relate effectively with program employees, government / client representatives, and internal organizational functional representatives. A collaborative, team-centric attitude and enthusiasm that encourages outreach and partnership Ability to manage multiple projects and requirements simultaneously in a diverse and dynamic environment with short-notice and under high pressure in high visibility situations. Ability to interface with the customer on a consistent basis and exercise sound judgment and problem solving Must demonstrate familiarity (technical and performance requirements) with existing customer's IT systems and segments Understands the “why" behind the customer needs and can clearly articulate it to others Highly organized with the ability to strategically think about operational needs and opportunities, while always taking a customer and partner-centric approach Desired: Working knowledge of ServiceNow; creating, updating, and closing tickets Basic understanding of various virtualization technology principles and cloud computing ITIL V4 certification Demonstrated experience with DHS or its components Demonstrated experience with DHS or federal IT policies Demonstrated understanding of DHS Governance and Process Controls procedures (Board, control gates etc.) Enterprise Management Tools experience Familiarity with SharePoint Ability to work with minimal supervision What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. The proposed salary range for this position is: $77,200 - $162,200 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic. #J-18808-Ljbffr
    $77.2k-162.2k yearly 2d ago
  • Assistant Team Leader

    Whole Foods Market 4.4company rating

    Service Supervisor Job In Washington, DC

    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry. Assists the Team Leader in all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance and special projects as assigned. Leads and develops Team Members. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department. Job Responsibilities Develops and maintains creative store layout and product merchandising. Works with Team Leader to achieve sales, purchasing, and labor targets. Assists Team Leader in analysis of sales, reports and labor. Demonstrates advanced product knowledge and develops / maintains awareness of new products. Maintains good vendor r elationships, develops new vendor relations, and ensures all paperwork is properly submitted for vendor processing. Works with Team Leader to resolve team concerns or issues. Functions as point person and departmental person in charge in absence of Team Leader. Sets and achieves the highest standards of retail execution. Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale. Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover. Provides timely, thorough, and thoughtful performance evaluations. Consistently communicates and models WFM vision and goals. Job Skills High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy. Growth mindset towards greater responsibility and ownership. Desire to coach and mentor others for growth. Excellent interpersonal, motivational, team building , and customer relationship skills. Capable of teaching others in a positive and constructive manner. Product knowledge. Advanced knowledge of regulatory and safety policies and procedures. Proficient mathematical skills for assessing financial performance, monitor ing profitability, and managing inventory. Demonstrated decision-making ability, leadership skills , and ability to prioritize and delegate . Proficiency with email, Microsoft Office, and operation s- related applications. Experience 18+ months retail Team Member experience and 6+ months of supervisory experience. Physical Requirements/Working Conditions Must be able to lift 50 pounds. In an 8-hour work day: standing/walking 6-8 hours. Hand use: single grasping, fine manipulation, pushing and pulling. Work requires the following motions: bending, twisting, squatting and reaching. Exposure to FDA approved cleaning chemicals. Exposure to temperatures: 90 degrees Fahrenheit. Ability to work in a wet and cold environment. Ability to work a flexible schedule including nights, weekends, and holidays as needed. Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery. Note : The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position . Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion. At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.
    $37k-46k yearly est. 3d ago
  • Commercial Service Branch Manager

    Mau Workforce Solutions 4.5company rating

    Service Supervisor Job In Lorton, VA

    MAU is hiring a Commercial Service Branch Manager for our client in Lorton, VA. As a Commercial Service Branch Manager, you will oversee safety, quality control, and operational efficiency while managing office and field teams, coordinating sales efforts, processing work orders, resolving financial issues, and driving departmental growth and customer satisfaction. This is a direct-hire opportunity. Benefits Package: 401k matching Life insurance Health insurance Dental insurance Vision insurance Paid time off Shift Information: Hours may vary depending on business needs Education and Experience: High school diploma required; college degree preferred 10+ years in the roofing industry 30-Hour OSHA Construction Card, First Aid/CPR, and Bloodborne Pathogen Training General Requirements: Proficient in Microsoft Outlook, Word, Excel, and scheduling tools Strong writing skills with attention to detail Exceptional organizational abilities High level of self-confidence and professionalism Self-motivated with a strong work ethic Fluent in English; Spanish proficiency is a plus Extensive roofing knowledge, including BUR, shingles, tile, single-ply, metal, and waterproofing techniques/products Working knowledge of trusses, lightweight concrete deck systems, and roofing-related AC work Work in a fast-paced setting, managing multiple tasks while ensuring quality is never compromised Apply technical expertise to analyze and solve problems within established systems and guidelines Essential Functions: Ensure a safe working environment for crews, subcontractors, and all personnel on-site Maintain and enhance quality control standards to meet company expectations Lead, motivate, and manage office and field employees, including interviewing, hiring, training, and supporting professional growth Collaborate with the sales team to coordinate efforts and provide necessary support for team success Oversee the setup, processing, and invoicing of work orders to ensure efficiency and accuracy Review aging reports and promptly resolve any outstanding issues Drive departmental growth to meet quarterly targets set by the General Manager Continuously improve quality control measures and enhance customer satisfaction Work closely with Department Heads and Service Managers across multiple branches to ensure alignment and operational efficiency Physical Demands: Prolonged standing for extended periods Frequent use of ladders, scaffolds, and stairways Climbing, lifting, balancing, walking, and handling materials regularly Engaging core and lower back muscles for sustained physical effort without fatigue Ability to see fine details at close range Repetitive movements, including bending, twisting, kneeling, crouching, stooping, and crawling Regularly lifting and carrying items weighing up to 50 pounds Work Environment: Exposure to extreme temperatures, ranging from below 32°F to above 90°F Working in environments with very bright or inadequate lighting Frequent exposure to loud noise levels that may be distracting or uncomfortable Potential contact with contaminants, hazardous materials, or equipment Strict adherence to safety procedures due to the serious consequences of mistakes Possible exposure to minor burns, cuts, bites, or stings Working at heights or in potentially hazardous conditions MAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees, and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority-owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world-class companies, our training programs and our culture of family allow MAU to offer better results, better jobs, and better lives to those who work with us. All Applicants must submit to background check and drug screening Disclaimer: This job description is not designed to be a complete list of all duties and responsibilities required of the position EOE
    $57k-86k yearly est. 6d ago
  • Automotive Assistant Service Center Manager

    Viocf

    Service Supervisor Job In Sterling, VA

    Automotive Assistant Service Center Manager- $16.00-20.00/hr. + incentives! What You'll Do: -Build trust and win repeat, loyal customers -Assist the Service Center Manager in the daily operation and oversight of the location -Responsible for inventory, labor management and financial performance -Become familiar with Environmental, Health & Safety (EH&S) compliance and other policies and procedures -Mentor, lead and train the team to optimize their development -Help maintain a clean, well-organized service center and facilitate a safe and secure working environment -Provide superior customer service leadership! Benefits Include: -Health Insurance (Dental, Vision, Medical) -Paid vacation and holidays -Matching 401(k) -Paid on-the-job training -Leadership development and coaching -Company provided uniforms and tools -Tuition reimbursement including technical certifications -Safety shoes offered through the company -No late evenings -Competitive Bonuses Qualifications: -Management experience preferred (Military experience is a major plus) -Automotive experience (six months or more preferred) -Reliable transportation to and from work -Ability to occasionally lift up to 50 pounds -Be able to stand for extended periods of time and climb stairs -Have full mobility and can twist, stoop, and bend -Have effective interpersonal and oral communication skills A Mission with a Company - Join Us Today PM Lube, LLC is a franchisee of Valvoline Instant Oil Change (VIOC). Our mission is to " Change Lives through Stewardship ," and that starts with our great people! PM Lube, Inc. and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
    $16-20 hourly 8d ago
  • Phlebotomy Team Lead

    Labcorp 4.5company rating

    Service Supervisor Job In Columbia, MD

    At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step! We are currently seeking a Phlebotomy Team Lead. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization. **Pay Range: $21.00 - $30.00 per hour All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Work Schedule: Monday - Friday 6:00AM - 7:00PM (work hours will vary) with occasional Saturday Job Duties/Responsibilities: Provide coverage and travel to various sites to perform phlebotomy job duties Assist in the supervision of a team of phlebotomists covering multiple Patient Service Centers & client sites Observe new employee performance and report observations to the supervisor Perform site inspections on a regular basis and accurately report all findings Provide continuous training to phlebotomy staff as directed Complete new hire and annual competency assessments when necessary Manage and monitor patient flow, wait times, inventory levels and information logs Address any customer service related issues in a prompt and respectful manner Review daily/weekly schedule with supervisor and making schedule adjustments as needed Promote team work, cohesiveness and effective communication among coworkers Perform all duties of a phlebotomist and site coordinator as needed Requirements: High school diploma or equivalent Previous experience as a phlebotomist; 2 years is preferred Prior experience in a leadership position is a plus Phlebotomy certification from an accredited agency is preferred In depth knowledge of phlebotomy duties, responsibilities and techniques Proven track record in providing exceptional customer service Strong communication skills; both written and verbal Ability to work independently or in a team environment Comfortably working under minimal supervision Reliable transportation and clean driving record if applicable If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
    $21-30 hourly 4d ago
  • Supervisor - Inflight Services

    United Airlines 4.6company rating

    Service Supervisor Job In Dulles Town Center, VA

    Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together. Description Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world's biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what's next with us. Let's define tomorrow together. Why Inflight Services? Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation. Job overview and responsibilities A day in the life of a United Airlines Inflight Supervisor is dynamic and multi-layered. It comprises of engaging and supporting a diverse team of flight attendants, encouraging trust with our flight crew members, working closely with other operational teams to deliver outstanding customer service while demonstrating our Core4 values. If you like a fast paced, 24/7 operational environment then this exciting opportunity is for you! From managing performance and recognition to delivering a safe timely operation, you will have the ability to craft how our customers and co-workers feel about United. * Encourage flight attendants to deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS) * Recognize flight attendants for outstanding service, teamwork and performance * Assist our flight attendants, at the Concierge Desk and resolve issues in the moment as vital * Exercise United's core4 values to provide local support and care for flight attendants during any Inflight incident * Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement * Conduct investigations regarding performance, complaints, or other work-related issues * Keep our flight attendant team advised by sharing corporate initiatives and changes in policy or procedures * Showcase the delivery of new Inflight products as determined by the Flight Experience team * Ensure daily company goals, policy and procedure compliance are met * Coordinate with customer service and Station Operations Center (SOC) to ensure operational success * Ensure safety goals are met and FAA regulatory requirements are consistently adhered to by the team * Team oriented, with enthusiasm for people and delivering exceptional service * Develop positive relationships with team members and other work groups to achieve our common goals * Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively * Share customer feedback and advance issues that may interfere with the crew's ability to deliver the prescribed service Qualifications Required * Minimum 2 years equivalent or similar work experience * 2+ years leadership experience leading and influencing a team * Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified * Must possess exceptional planning and organizational skills, along with strong written and oral communication skills * Positive demeanour and ability to adapt to constantly evolving work environment * Demonstrated conflict resolution and decision-making capability * Proven track record to work independently and in a team environment * Must be legally authorized to work in the United States for any employer without sponsorship * Successful completion of interview required to meet job qualification * Reliable, punctual attendance is a crucial function of the position * Willingness to comply with flight attendant tattoo guidelines. Tattoos are not permitted on the head, neck, or hands, including behind the ear * Ability to reach vertically at least 82 inches, without shoes on, in order to reach and operate all necessary equipment and machinery Preferred * Bachelor's degree * Inflight Service, travel industry, or hospitality leadership experience highly preferred * Experience supervising a unionized work group The base pay range for this role is $64,885.00 to $88,440.00. The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.
    $64.9k-88.4k yearly 60d+ ago
  • Supervisor of Inflight Services

    Psa Airlines 4.9company rating

    Service Supervisor Job In Arlington, VA

    Let your career take off with PSA Airlines About PSA PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends. Benefits PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including: Travel privileges on the American Airlines global network A generous vacation plan designed to let you enjoy your travel perks 401(k) with company match American Airlines Group (AAG) profit-sharing and bonus opportunities A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network Premium dental coverage Vision plan options provided, including a plan that covers both glasses and contacts every year Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services Access to 24-hour virtual urgent care services Family planning and fertility treatment LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children Flexible Spending Accounts for both Health Care and Dependent Care services Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional Responsibilities Position Summary The Supervisor of Inflight Services directly reports to their Manager of Inflight Operations and is responsible to support, engage, coach, and develop a high performing team of Flight Attendants. They provide operational support working in the terminal, at the gates, or on the aircraft to decrease delays and enhance customer service. This is a high-energy, fast-paced job that is responsible for providing essential support for the operation and frontline Inflight Team Member (Flight Attendants). Job Responsibilities Model's PSA's core values by being an approachable and visible leader who fosters trust and respect with their team Responsible for addressing and improving employee performance in the areas of customer service, safety, appearance, conduct, dependability, and attendance through actions including recognition, coaching, and verbal and/or written delivery of corrective action when necessary Promotes health, wellness, and safe work practices Acts as a liaison between Inflight, other departments and Station Personnel Provides InFlight assistance and support for inbound and outbound flights, e.g., Flight Attendant injuries and aircraft emergencies Responds quickly and effectively to unplanned events encountered in a fast-paced Aviation environment to include handling Crew conflict, and emergency situations Provides feedback to the Inflight Services Base Managers regarding employee performance and attendance Tracks and follows up on delays that have been coded to Inflight to affect a positive change in key performance indicators (KPI) Conducts daily Concourse audits in the terminal which includes meeting crew on the aircraft on the concourse, providing recognition for Flight Attendants, ensuring FA tablets are updated and compliant, and supporting the operational needs of Station and Crew Acts as a liaison between Inflight Operations and the Inflight Standards and Training groups to ensure that best practices are implemented, and to provide feedback regarding implementation and performance of new or changed policies procedures Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs Performs other duties as assigned Position Specifics Qualifications Required High School Education or Equivalent Previous leadership experience Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. Must be able to qualify as a Flight Attendant and retain Check Flight Attendant qualification on all aircraft types Excellent interpersonal, planning and organizational skills Above average oral and written communication skills Ability to speak/read/write in English If hired, must be able to demonstrate that you are authorized to work in the U.S. Preferred Previous aviation experience Previous experience supervisory and/or managing in a union environment Additional Information Delegation: In absence, responsibilities delegated to Manager of Inflight Operations. Authorities: None. Supervisory Responsibility: This is a supervisory position. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms. Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen. AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $29k-46k yearly est. 33d ago
  • Event Services Supervisor

    Howard Community College 4.1company rating

    Service Supervisor Job In Columbia, MD

    Bookmark this Posting Print Preview | Apply for this Job Details Information About Us Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here! Position Title Event Services Supervisor FLSA Non-Exempt FT/PT Full Time Hours Per Week 40 Work Schedule Varies Grade 11 Minimum Compensation $51,782 General Responsibilities GENERAL RESPONSIBILITIES Manages event logistics, supervises event services & relocation staff in the setting up and taking down of campus events which includes but not limited to banners, directional signage, furniture, tables and chairs, stages and equipment for interior and exterior college events. Being a point of contact for vendors and contractors such as food trucks, gaming vendors or contracted movers. Instructing the contractor on what jobs need to be completed and the time frame in which it needs to be completed. Manages inventory of furniture, equipment and materials used in event set-ups. Advise event planners in other departments on the processes required to have their event approved and things to consider such as capacity, ADA, fire code, signature authority etc. Has oversight responsibility for the moving of office furniture and equipment to and between offices and off-campus locations. Assists finance office with tracking inventory of furniture and equipment throughout the campus. Assesses and makes recommendations on furniture, equipment and materials needed for event set-ups and relocation requests. Supervises 4 full-time workers, 2-4 work-study students, and 1-2 temporary employees. Work Performed WORK PERFORMED * Responsible for fully supervising facility event services staff and managing inventory for interior and exterior college events. * Acts as the Facilities Services representative in the coordination of campus-wide student sponsored special events requiring Facilities Services equipment or assistance. Manages the overall set-up/take down for such campus events; addresses routine issues and problems.. Refers complex matters to appropriate personnel for handling; follows-up to ensure work is completed and finished properly. * Being point of contact for renovations projects for offices and classrooms requiring the relocation of assets etc. * Responsible for supervising and performing furniture and equipment moves throughout campus for both informal (classes, professional development presentations, seminars) Main point of contact in all furniture move request. * Develop PMs in the work order system for the monitoring of classroom inventory, make sure seating matches seating capacity. Periodically check classrooms for broken, worn or soiled inventory (tablet arm chairs, rolling chairs, desk, instructor stations) and replace with items that are safe and more presentable. Maintain integrity (furniture arrangement) of all campus lobbies and study areas e.g. sofas, chairs, tables, computer stations etc. * Initiate meetings for the planning of projects relevant to Asset Relocation Request and Campus Wide Events. * Supervises the storage, allocation, and set-up of special events equipment and accessories including: chairs, tables, linen, staging, flags, backdrops, lecterns, risers etc. * Assesses and determines necessary furniture needed for each individual event; oversees the moving of tables and chairs from the storage building to the various rooms around campus to set up for facility use events and then take down and return. * Maintains detailed inventory of furniture (tables and chairs), materials, and supplies used in the setup of events; responsible for making recommendations and determinations on what purchases need to be made. * Responsible for publishing surplus inventory to HCC staff. If inventory is not used, responsible for determining what surplus furniture and equipment will be repurposed or discarded.. * Attends required Facilities Services meetings and training for supervisors. Advises staff on important issues and topics discussed during meetings. Acts in the role of essential personnel for emergencies. * Perform other duties and responsibilities as assigned. Minimum Education Required High School or equivalent Minimum Number of Years Experience Required 2 Other Knowledge Required * A High School diploma or equivalent. * 2 years of related facility service/set-up experience. * Two years of related supervisory experience. * Thorough knowledge of the practices, tools and equipment used in facility set-up. * Some working knowledge of computers (Word Perfect, Internet) * OSHA Safety Regulations. * Physical strength and stamina to perform heavy physical tasks for long periods. * Knowledge of proper grounds keeping practices. * Excellent customer service skills. * Basic Computer Knowledge and possess proper email and phone etiquette OTHER REQUIREMENTS * Ability to work well under pressure. * Ability to communicate effectively, both verbally and in writing, with college personnel of all levels. * Ability to maintain strict confidentiality. * Regular attendance is a requirement of this job. * Valid Maryland driver's license. * Performs all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity. Working Conditions * Daily lift of up to 75 pounds and occasional more * Requires performing regular job functions in an environment, which includes exposure to continuous physical elements or a number of disagreeable working conditions with frequent exposure to minor injuries or health hazards. Work in extremes of noise, temperature, humidity and inclement weather. * May be subject to being on call, carrying beeper, cell phone or two-way radio, working with hazardous materials, schedule changes based on the needs of the College and long hours to complete/perform scheduled or emergency functions/projects. * Many facets of job require physical strength and stamina to perform heavy tasks for long periods of time. Must adhere to all safety standards as established by the Facilities Services SOME OVERTIME IS REQUIRED. LEAVE APPROVAL MAY BE LIMITED DURING PEAK ACTIVITY. Supervisory Postion? Yes Division Facilities Department Facilities DEPT Posting Detail Information Posting Number B429P Number of Vacancies 1 Best Consideration Date 12/02/2024 Job Open Date 11/19/2024 Job Close Date Open Until Filled Yes Job Category Staff Benefits Summary Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP. Applicant Instructions * Pre-employment criminal background investigation is a condition of employment. HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits. Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full). Quick Link for Internal Postings ********************************************** EEO Statement Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at ************. Reference Collection References Minimum Requests 3 Maximum Requests 3 Cut-off Date 12/02/2024 Special Instructions to Reference Provider Supplemental Questions Required fields are indicated with an asterisk (*). Documents Needed to Apply Required Documents * Resume * Cover Letter Optional Documents
    $35k-46k yearly est. 60d+ ago
  • Field Service Supervisor

    AHU Technologies

    Service Supervisor Job In Washington, DC

    Benefits: 401(k) Competitive salary Dental insurance Flexible schedule Health insurance Paid time off Reports to: Field Service Manager Employment Type: Full-Time, Hourly Overview: The Field Service Supervisor (FSS) is responsible for leading a team of mechanics to support KATS projects, ensuring high-quality service and client satisfaction. The role involves project execution, team supervision, safety compliance, and effective communication with clients and stakeholders. Key Responsibilities: ✅ Safety: Lead daily meetings, ensure job safety analysis (JSA) completion, and maintain zero recordable injuries. ✅ Project Execution: Oversee project scope, team coordination, documentation, and client communication. ✅ Communication: Provide status updates, mentor team members, and identify opportunities for additional services. ✅ Leadership: Foster teamwork, adaptability, and accountability while maintaining high performance standards. Requirements: ✔️ 5+ years of experience with rotating equipment (steam turbines, compressors, engines, etc.). ✔️ 2+ years of leadership experience (preferred). ✔️ Technical degree (preferred). ✔️ Microsoft Office proficiency. ✔️ Ability to travel 100% and lift up to 50 lbs. Benefits: 🔹 Competitive pay & advancement opportunities 🔹 Excellent benefits & retirement plan 🔹 Paid time off, holidays, and strong company culture KATS is an equal opportunity employer and a drug-free workplace. Compensation: $32.00 - $45.00 per hour About Us AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues. AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
    $32-45 hourly 41d ago
  • SERVICE SUPERVISOR

    Carter MacHinery Company, Incorporated 4.0company rating

    Service Supervisor Job In Baltimore, MD

    Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Service Supervisor in Baltimore, Maryland. The Service Supervisor is responsible for directing and supervising the activities of the Hydraulic Reconditioning Technicians and ensuring the customers' needs are met and duties are performed at the highest level. Daily tasks include handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, or assigning technicians to jobs. This job requires thorough knowledge of repair and reconditioning components and a working knowledge of Caterpillar requirements for machine maintenance. Seeking candidates with previous leadership and supervisory experience. Previous experience in service operations and comprehensive knowledge of heavy equipment repair procedures and applications preferred. College/technical degree, or comparable industry experience, preferred. Requirements for Service Supervisor position include: * Must have excellent oral and written communication skills. * Must have excellent customer relations skills. * Must be organized and able to prioritize and multi-task. * Must have the ability to manage and delegate work. * Must have strong mechanical knowledge. * Proficient in use of a computer; able to adapt to changing technology. * Promote a positive customer experience. * Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way. Physical requirements must be met for the Welding, Machining, Powertrain, and Hydraulic Hammer departments Service Supervisor job, including the ability sit or stand for prolonged periods of time. Able to lift, carry and maneuver items up to 20 pounds in weight. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned. Starting Compensation Range: $76,000 - $90,000 a year Actual base salary may vary based upon, but not limited to, relevant experience, skills, candidate qualifications, education, geographic location, and other relevant business factors. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance e.g. discretionary incentive programs or non-discretionary incentive plans including overtime. Additional Competitive Benefits Package that includes: * Health, dental and vision insurance. * Paid time off. * 401(k), $0.75 to $1.25 match up to 6%. * Life and disability insurance. * In-house training instructors/programs. * Tuition reimbursement. * Employee referral bonus program. * Discounts: cellular phone service, computers, tooling, cars and trucks. Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply. Carter Machinery is a drug-free workplace.
    $76k-90k yearly 5d ago
  • Nutrition Services Supervisor

    VHC Health 4.4company rating

    Service Supervisor Job In Arlington, VA

    Title Nutrition Services Supervisor Job Description Purpose & Scope: Supervises employees engaged in serving food and in maintaining cleanliness of food service areas. Education: High school diploma or equivalent is preferred. Experience: One year of supervisory experience preferred. One year of experience in food services is preferred. Basic mathematics and writing skills are required. Certification/Licensure: None.
    $40k-66k yearly est. 38d ago
  • Assistant Service Supervisor - Vermeer

    Education Realty Trust Inc.

    Service Supervisor Job In Washington, DC

    ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit ***************** SUMMARY This position performs technical and mechanical work that ensures the physical aspects of the buildings, grounds, amenities, and common areas of the property meet the Company's standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION Essential Responsibilities: 1. Completes assigned work orders generated from resident requests for service, as well as preventative maintenance on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. 2. Completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. 3. Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property's maintenance department by tracking inventory used, returning unused items to the established location, and notifying the maintenance supervisor about re-ordering needs. 4. Completes documentation and other paperwork in a timely, accurate, and complete fashion so that service requests can be appropriately documented and tracked. 5. Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed. 6. Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. Other Responsibilities: 1. Complies with Greystar's safety and risk-management policies by attending and participating in the property's routine safety meetings, completing required training on OSHA and other safety related laws and requirements, and by reporting accidents and incidents promptly and accurately. 2. May periodically inspect work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. Service Technician 3. Assists in conducting routine and periodic property inspections to identify safety and risk management concerns, keep the property in good repair, and communicate concerns about the physical needs of the property to management. Required Licenses or Certifications: * Incumbents must have EPA certifications Type 1 and II or Universal for refrigerant recycling. (Applies to Certified Service Technicians.) * Incumbents must have all certifications as required by State and Local jurisdictions. (Applies to all Service Technicians.) * Incumbents must have valid driver's license to operate a golf cart on property. The hourly range for this position is $29 - $31. Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. * Corporate Positions: In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance. * Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: * Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. * Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. * For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. * 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). * 401(k) with Company Match up to 6% of pay after 6 months of service. * Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). * Employee Assistance Program. * Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. * Charitable giving program and benefits. * Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records.
    $29-31 hourly 60d+ ago
  • Summer Camp Supervisor - Recreation & Community Centers

    Loudoun County, Va 4.0company rating

    Service Supervisor Job In Leesburg, VA

    Welcome and thank you for your interest in employment with Loudoun County Government! ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY.THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.
    $36k-44k yearly est. 60d+ ago

Learn More About Service Supervisor Jobs

How much does a Service Supervisor earn in Scaggsville, MD?

The average service supervisor in Scaggsville, MD earns between $29,000 and $80,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.

Average Service Supervisor Salary In Scaggsville, MD

$48,000

What are the biggest employers of Service Supervisors in Scaggsville, MD?

The biggest employers of Service Supervisors in Scaggsville, MD are:
  1. Carter Machinery
  2. Howard Community College
  3. Andersen
  4. Everon
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