SoFi Jobs In Salt Lake City, UT

The Role: As a Credit Dispute Specialist, you will be responsible for researching, investigating and resolving consumer credit dispute cases received directly and indirectly (e-OSCAR / Case Central) by reviewing internal account records and comparing them against the Metro 2 to ensure what was reported to the Credit Reporting Agencies is accurate according to the FCRA and internal policies. The role will also be responsible for reviewing and completing other e-Oscar-related tasks such as Block Notifications, AUDs, and drafting responses to direct disputes according to the approved dispute response templates. This role works with resources across the company - legal, compliance, Fraud, Operations, etc. - to gather information and gain guidance on dispute resolution. The ability to work within multiple platforms and services to obtain information is critical to the success of this role. In addition to case management and resolution, you will be responsible for continuously improving credit bureau disputes policies, processes and procedures. Continuous regulatory learning and training is critical to maintain skills and knowledge needed to ensure cases are closed with accurate and complete information. What You'll Do: Investigate and respond to direct and indirect (e-OSCAR / Case Central) disputes including Fraud, Bankruptcy, etc. according to department procedures and by department deadline Learn multiple account and customer platforms and maintain working knowledge of data sources in order to gather information to drive case resolution Retain evidence of the credit bureau dispute investigation, as required by FCRA Assist with Analysis of portfolio reporting data and identify inconsistencies with Credit Bureau Reporting Policies Explore process enhancements to improve efficiency and for continued monitoring of existing processes Accurately input data into the company system without errors Ability to recognize potential problems that require escalation and partner with the appropriate stakeholders to find a solution to the problem Ensure appropriate application and distribution of sensitive data or images Learn how to read and critically analyze credit bureau reports Work independently and as part of a team on ad hoc tasks What You'll Need: High school diploma or General Education Degree (GED) College diploma preferred 2+ years of experience in the financial industry Familiarity with FCRA rules and regulations/Previous experience working in a regulatory role is a plus High attention to detail, with a high level of ethics and integrity Possess strong problem solving and critical thinking skills. Possess knowledge of credit reporting responsibilities as defined by the Fair Credit Reporting Act. Ability to work independently and on a team Proficient in MS Office (Proficiency in Excel required) The ability to handle confidential or sensitive information with discretion

**BANC OF CALIFORNIA AND YOUR CAREER** Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the "bank"). Banc of California is one of the nation's premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more. At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values - Entrepreneurialism, Operational Excellence, and Superior Analytics - empower us in creating a dynamic and inclusive workplace. We are committed to supporting your growth and well-being with comprehensive benefits, career development programs, a variety of employee resource groups, and more. TOGETHER WE WIN **THE OPPORTUNITY** The SVP, Asset Based Lending Business Development Officer will source, develop and close new small and middle market ABL relationships in a specific Region of the United States. Performs all duties in accordance with the Company's policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates. **HOW YOU'LL MAKE A DIFFERENCE** + Develop and grow a referral base comprised from professionals in Banks, Private Equity Firms, Investment Banks, other lenders, intermediaries, lawyers, turnaround consultants and other professional groups. + Cultivate new referral sources in the assigned region(s). + Responsible for initial relationship contact, face to face meetings and follow-up to develop the relationship and win the deal. + Create detailed proposals using meeting information, financial and collateral analysis to provide an optimal solution to meet a prospects financing needs. + Travel as necessary to meet referral sources and prospects which may include overnight or weekly stays. + Work as a team to meet personal and group Annual Sales Goals and Objectives. + Coordinate with Underwriting, Documentation and Credit teams to establish new account relationships, ensure a smooth transition for prospective clients. + Maintain existing relationship with funded clients and be available as other opportunities arise. + Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions. + Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. + Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values. + Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct. + Performs other duties and projects as assigned. **WHAT YOU'LL BRING** + 10+ years of experience in sourcing Asset Based Lending (ABL) relationships required + Bachelor's Degree + Proficient in ABL transactions with the ability to underwrite/structure deals as needed + Possess credit skills to identify specific industry issues, understand the relationships between financial statement accounts and assess the eligibility requirements for both accounts receivable and inventory to quickly summarize the merits of a given deal + Knowledgeable of corporate finance/development including mergers and acquisitions, private equity, business valuation, etc. + Well organized and self-motivated to continue to build territory and referral base + Excellent ability to communicate both orally and in written form. + Develop the Group's market brand awareness and positive reputation within the Region + Role requires sitting or standing in front of a computer monitor for prolonged periods of time in a fixed neck position. + Constant use of a computer or other office equipment resulting in repeating motions of the hands and wrists. + Ability to travel via automobile or airplane. + Light work that may include moving objects up to 20 pounds. **HOW WE'LL SUPPORT YOU** + **Financial Security:** You will be eligible to participate in a 401k plan in which the Bank will match 100% of the first 4% of your contributions, which is immediately vested. + **Health & Well-Being:** We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA). + **Building & Supporting Your Family:** Banc of California partners with providers that offeradoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family. + **Paid Time Away:** Eligible team members receive paid vacation days, holidays, and volunteer time off. + **Career Growth Opportunities:** To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more. **SALARY RANGE** The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors. Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor. Equal Opportunity Employer PacWest Bancorp and its affiliates are fully committed to the principles of equal opportunity and diversity. We take pride in building a workplace culture where all employees feel supported and respected, and have equal access to career and development opportunities without regard to race, religion/creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws.

The role: Business Operations enables our business to scale faster and operate more efficiently. We are seeking a Risk Strategy Analyst within Business Operations to support the Independent Risk Management (2LOD) function. This strategic role will partner with the Chief Risk Officer and Risk Leadership team to identify criteria for success and establish the execution roadmap in delivering the next phase of SoFi's Independent Risk Management buildout. You will be the trusted partner supporting the Director of Business Operations and the broader CRO/Chief Risk Officer leadership team. This is your opportunity to showcase a breadth of strengths: strategy, analysis, financial modeling, problem-solving, performance management, program leadership, cross-functional project management, and more. What you'll do: Provide support for the CRO and the Independent Risk Management (IRM) team on key business management and risk strategy deliverables. Drive analysis of key risk trends and produce recommended actions Help facilitate execution of Independent Risk Management's long-term and short-term strategy, priorities and goals. Drive execution of short and medium term projects and initiatives as an internal risk consultant, thoughtfully managing business case, scope, dependencies, resources, and milestones Support exam and regulatory execution for Risk deliverables. Create accountability throughout the Risk organization by supporting design of operating cadence/rhythm that bridges strategy, execution, and performance management (e.g. OKRs, business reviews).. Develop impactful presentations that convey key risk topics and insights to leadership, board members and regulators Support engage with enterprise Business Operations counterparts in other business units and functions on production and delivery of company-wide standardized processes such as quarterly planning and board deck preparation Build the future of SoFi and work closely with Corporate Development on diligence of potential assets of interest to accelerate our strategic mission. What you'll need: 4+ years experience in management consulting, strategic roles within Financial Services or risk management Ability to break down challenges/opportunities with limited information, build a strategy, write an action plan, identify resources, and project-manage to completion Ability to tell a compelling story, using data to drive strategy, execution, and optimization High emotional intelligence to build relationships across all levels, departments, and personality types to lead without direct reporting lines Track record of performance in a high growth, dynamic environment Bias toward action, strong analytical skills, and solid business judgment Eagerness to roll up your sleeves to get things done (even the unglamorous things) Expert communication and presentation skills and the confidence to articulate, present and debate your recommendations with anyone Passion to learn, responsibly grow our business, and support our mission of helping members get their money right Ability to balance and prioritize multiple work streams for different stakeholders Comfort in defining and managing both business and technical requirements Nice to have: Experience producing outlook summaries/white-papers or in economic research Experience in Fintech MBA

The role: Galileo is seeking a full-time Contract Administrator to join its growing legal team. This role will play a key part in supporting the company's commercial contracting function, with a primary focus on reviewing and drafting NDAs, vendor agreements, and contract amendments, as well as managing due diligence requests and assisting with broader legal operations. The Contract Administrator will also support contract lifecycle management, help drive process improvements, and coordinate with cross-functional teams such as privacy, information security, and finance. We're looking for a motivated, detail-oriented, and collaborative professional who thrives in a fast-paced environment, is eager to grow, and takes pride in delivering high-quality, timely work. What you'll do: Coordinate with other departments, such as privacy, information security, and finance to obtain due diligence documents; ensure delivery of important documents and notices Review and prepare legal drafts Perform administrative legal responsibilities Create and update process documents and SOPs Organize and facilitate meetings as necessary (e.g., creating agendas, taking notes and action items, drafting correspondence, and following up to see action items through to completion) Handle confidential/sensitive matters with discretion and professionalism at all times Work closely with Galileo's attorneys on Galileo-related meetings, initiatives, and projects What you'll need: 4-6 years of experience handling commercial legal and business matters in a contracts administrator, paralegal, or similar role-preferably within an in-house legal department. Accountability - You take full ownership of your responsibilities and deliver results through to completion. You hold yourself accountable for follow-through and outcomes. Trustworthiness - You consistently demonstrate reliability to your colleagues and stakeholders. You do what you say you're going to do, and others can depend on you. Effective Communication - You communicate clearly, concisely, and consistently in all directions-upward, across teams, and externally-ensuring alignment and transparency; including the ability to draft, edit, and proofread legal and business documents with precision. High-Quality, Timely Work Product - Your work is accurate, well-organized, and delivered on time. You proactively communicate when tasks are completed and follow up to ensure closure. Growth Mindset - You are eager to learn, open to feedback, and willing to stretch beyond your comfort zone. You seek opportunities to develop professionally and take initiative to expand your knowledge and skills. Superior attention to detail, ensuring accuracy in all aspects of work, from document preparation to tracking deadlines. Exceptional analytical and problem-solving abilities, with a practical and proactive approach to issue resolution. Proven ability to multitask, prioritize effectively, and remain calm and productive under pressure in a fast-paced environment. Technical proficiency with tools such as Microsoft Office, Google Workspace (G-Suite), Airtable, Venminder, IronClad, and Confluence. Excellent interpersonal skills, with a collaborative and professional demeanor when working across legal, business, and operational teams. Track record of successfully coordinating and driving legal projects to completion with minimal supervision. Nice to have: Experience working for a financial services or fintech company. Working knowledge of legal requirements and best practices related to contracts and commercial transactions. Experience creating and editing PowerPoint presentations, including formatting, layout, and messaging for legal or business audiences. Proficiency with Legal Tracker and LexisNexis Why you'll love working here: Competitive salary packages and bonuses Comprehensive medical, dental, vision and life insurance benefits Generous vacation and holidays Paid parental leave for eligible employees 401(k) and education on retirement planning Tuition reimbursement on approved programs Monthly contribution up to $200 to help you pay off your student loans Great health & well-being benefits including: telehealth parental support, subsidized gym program

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role SoFi is launching the Internal Recovery Unit within our Recovery Operations team. The IRU team is seeking employees who are passionate about servicing our members and have the skills and experience to deliver outstanding results. The Internal Recovery Specialist will service charged off accounts and provide options to our members to help them resolve their delinquent loans. Additionally, the Internal Recovery Specialist is responsible for improving recovery rates by creating a partnership with our members and negotiating settlements while exploring repayment options that work for our members and still meet our business requirements. What You'll Do: * Independently review Post Charge Off Accounts and settlement requests * Manage all process tasks and functions associated with the IRU * Processing of payments, establishing payment plans and tracking, noting account activity * Develop an in-depth understanding of SoFi Recovery strategies/processes (Agency, Attorney, DSC and Debt Sales) * Work with colleagues on the 3rd Party Oversight Team (3PO) to help execute against SoFi's 3rd party collections and recovery strategy including account management, reporting, and vendor performance management * Participate in internal audits and external exams as needed * Assist across the department with administrative tasks related to loan servicing, including forbearance decisions, fraud investigations, Capital Markets research requests, loan-level testing, and reporting in accordance with policy and guidance, efficiently assess and recommend action concerning loan settlement offers * Continue to develop efficient procedures around recommended best practices, company guidelines and federal regulations * Work closely with both peers and management to ensure consistent implementation and application of programs * Identify, escalate and propose recommended solutions concerning potential issues or risks with the process, implementation or application efficiencies * Review, monitor, and engage with a high volume of members per day * Review delinquent accounts daily, and maintains losses at or below established guidelines for assigned job duties * Accurately documents all account activities and pertinent information including but not limited to verifications and demographic changes * Meet individual and departmental objectives set by department management * Efficiently assess and recommend action to borrowers concerning all other loan issues * Make recommendations to management for loans needing additional attention * Strives to continuously improve the quality and productivity of work What You'll Need: * 1 year of Personal Loan Collections experience * 2 years general customer service experience * Loan Review/Funding experience strongly preferred * Excellent written communication skills are required to answer questions and communicate issues clearly & concisely to associates, customers as well as management * Ability to react to change quickly and apply new processes & procedures * Ability to work independently with little or no supervision * Professional demeanor and excellent work habits are essential * Exceptional organizational skills and attention to detail * Ability to successfully adapt and adjust to changes in business, regulatory, and economic environments * Firm understanding of personal finance and credit industry best practices * Intermediate Excel skills and general computer literacy * Ability to work under tight deadlines and exhibit grace under pressure * Desire to improve borrowers' financial situation and demonstrate the ability to make tough decisions * Proficiency in Microsoft Office, Google and ability to learn proprietary systems Nice To Have: * 6 months to a year of experience working in late -stage/backline personal loans collections * Skilled in developing both external and internal content such as customer communications and the development of procedures and work documents * Skilled in root cause analysis and problem resolution with both quantitative and qualitative data * Demonstrates a strong understanding of regulations associated with collections (FCRA, FDCPA, UDAAP) Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! Pay range: $27.00 - $30.00 Payment frequency: Hourly This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected]. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role We are seeking a Principal Engineer with very strong engineering skills (or a software engineer with deep expertise in machine learning) to drive SoFi's technical capabilities in ML and AI across multiple teams. In this role you will report directly to the VP of Data and accomplish high-impact work across multiple teams, divisions and organizations. Beyond direct impact on ML and AI products, your responsibility will include mentorship, leadership in shaping standards for technical design and execution, hiring practices, and operational excellence. The ideal candidate is very strong on implementation and methods and equally motivated to develop strategies and plans. You are comfortable making opinionated decisions and very often those decisions prove to be useful. You will work closely with engineering, product, data science, executive teams and more to drive vision, strategy and execution. What you'll do: * Collaborate with multiple teams to build ML / AI products to bring value to our members. You will have opportunities to do significant hands-on development work on ML / AI systems. * Serve as the tech lead and architect for ML and AI across multiple business units and drive technical standards company-wide. * Advocate for continually-improving practices and drive inspiring standards for hiring, coding and collaboration. * Develop, apply, and socialize impactful technology, engineering principles and concepts. * Work across teams at SoFi to help develop & enhance products and systems. * Provide technical mentorship to data scientists and continually improve our data-driven culture. * Lead & present in broad forums with senior technical leaders across the company. What you'll need: * Bachelor's Degree in Computer Science or other technical field from a fully-accredited college or university * 8+ years of impactful experience, with significant depth in the methods and implementation details of machine learning and AI. If you have less experience but feel this is the right job for you, we want to hear what has been exceptional about your faster journey. * Expert understanding and hands-on experience building, integrating and operating production data products and infrastructure. Your focus is data, but you have very solid software engineering skills. The lessons you have learned in your career so far will help accelerate the team. * Deep hands-on experience with major technologies such as Airflow, DBT, git, docker/k8s, BI tools, Spark, AWS, Snowflake, sklearn, TF, PyTorch, etc. You also are aware of ML/AI SaaS tools in industry and have a perspective on where the industry is going. No one is an expert in everything but you have real breadth and depth. * Excellent verbal and written communication skills and a desire to share the right information with the right people. You do not need to be a polished speaker, you just need to be great at collaborating and helping others understand your work. Who you are: * You have a very high sense of motivation and agency in your work. In situations where some might get blocked by challenges you find paths forward. * You work and play well with others; SoFi is a highly collaborative workplace and a melting pot of diverse talent. You make others feel safe to bring their entire selves to work and foster a positive environment around you. * You care personally about your teammates and you know that sometimes the best way to express that care is to challenge them directly to get to the truth. * You thrive on developing creative solutions to hard problems. * You take pride in your craft and seek practical excellence, meaning you hold a high bar for the quality of your work while remaining pragmatic about how to maximize your total impact over time. * You are customer-obsessed and have an affinity for solving complex problems and shipping impactful features. * You are confident in asking difficult questions at all levels of the organization. * You listen and eagerly accept feedback, knowing that it can help you grow. * You love learning - you have the ability to quickly and independently acquire proficiency in new languages and technologies. * You are either experienced with finance / fintech or you are enthusiastic to learn and grow in this space. * Mentoring others motivates you. You consistently find ways to encourage technical growth of those around you. * Helping people live better lives with the help of technology motivates and inspires you to do your best work. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! Pay range: $192,000.00 - $330,000.00 Payment frequency: Annual This role is also eligible for a bonus, long term incentives and competitive benefits. More information about our employee benefits can be found in the link above. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected]. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

The role: We are seeking a detail-oriented and self-directed Mortgage Funding Specialist to join our team. In this role, you will be responsible for reviewing executed closing documents for accuracy, ensuring all funding conditions are met, and coordinating the timely and accurate funding of mortgage loans. This position requires excellent communication skills, the ability to prioritize tasks effectively, and a strong sense of urgency. What you'll do: Review executed closing documents for completeness and accuracy. Verify that all loan conditions have been satisfied prior to funding. Request and balance wire transfers in accordance with funding requirements. Ensure timely and accurate disbursement of loan funds. Coordinate and communicate with internal departments, title companies, settlement agents, and other external parties to resolve issues and ensure a smooth funding process. Use loan origination systems such as Encompass to manage and track funding activities. Maintain clear and professional verbal and written communication. Prioritize and manage multiple tasks in a fast-paced, deadline-driven environment. Follow company policies, procedures, and compliance regulations related to mortgage funding. What you'll need: High school diploma or equivalent required; Associate's or Bachelor's degree preferred. Previous experience in mortgage funding, closing, or related fields required. Knowledge of Encompass loan origination system is strongly preferred. Exceptional attention to detail and organizational skills. Strong sense of urgency and accountability. Ability to work independently and manage time effectively. Excellent interpersonal, verbal, and written communication skills. Nice to have: Familiarity with mortgage documentation and compliance requirements. Experience with wire transfer processes and balancing procedures.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. We are seeking a Senior Principal Engineer to join our team. SoFi is building out a new team to develop crypto products and services for our members. Recent developments made a path for SoFi to begin to re-enter the space and expand on our product offerings with intuitive, secure and fully featured products across crypto Investing, Transfers, Payments, Custody and beyond. On our team, you will be in the middle of it all - implementing functionality, architecting our system, squashing bugs, maintaining the health of our code, and continually growing as an engineer. The ideal candidate is both forward-thinking and hands-on, has a strong sense of ownership and drive for delivery, and is a good mentor and co-worker. At SoFi, we pride ourselves on the collaboration between Product, Design and Engineering and so you will be involved in the entire product lifecycle, from ideation through building, deploying and continual improvement and evolution. At SoFi, you'll become part of a new kind of finance company whose ambition is to help our members achieve financial independence and reach their goals. We aim to be at the center of our members' financial lives, and to help every member get their money right. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. Next we expanded our products and services across loans, wealth management, and insurance. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. And that starts with you. Key responsibilities * Build high-quality, scalable systems with a focus on performance, security, and reliability in crypto products. * Shape the technical architecture across SoFi's crypto stack - wallets, custody, trading, and beyond. * Drive new ideas and technical strategies that push our crypto offerings forward. * Raise the bar on engineering through code quality, mentorship, and setting strong technical standards. * Apply deep knowledge of crypto protocols, smart contracts, and blockchain infrastructure. * Collaborate across teams to deliver reusable crypto services and integrate with SoFi's broader platform. * Mentor engineers and contribute to a culture of technical growth and curiosity. * Lead discussions, reviews, and decisions across teams and with senior technical leadership. * Make smart, pragmatic decisions that balance speed and quality. * Stay curious - constantly learning new tools, protocols, and patterns in the evolving crypto space. * Ask hard questions, give and take feedback well, and thrive in a collaborative, fast-moving environment. What you'll need: * 10+ years programming experience, with significant experience in modern day languages and familiarity with AI tools * Expert understanding and hands-on experience building and operating large-scale fault-tolerant distributed systems, workflows, databases and mobile/web applications * Deep understanding of code release, deployment orchestration / rollout mechanisms, logging, instrumentation, monitoring, and alerting in a microservices environment * Experience with public cloud infrastructure * Excellent verbal and written communication skills * Understanding of blockchain fundamentals and distributed ledger technologies * Familiarity with digital assets across major chains (Bitcoin, Etherium, etc.) * Hands-on experience with smart contracts * Familiarity with custody, settlement, and clearing of crypto transactions * Experience with security and best practices for wallet management * Exposure to crypto trading platforms, market data, and DeFi protocols * Experience integrating with or building services using crypto infrastructure providers (e.g., Fireblocks, Zero Hash, Anchorage) * Awareness of Web3 trends, including NFTs, DAOs, and Layer 2 solutions * Prior work in or collaboration with crypto-native companies or fintechs * Enthusiasm for the evolving digital asset ecosystem and its potential impact on financial services Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! Pay range: $224,000.00 - $385,000.00 Payment frequency: Annual This role is also eligible for a bonus, long term incentives and competitive benefits. More information about our employee benefits can be found in the link above. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected]. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

The role SoFi is seeking experienced Collection Associates who are passionate about the customer experience and have the skills and experience to deliver outstanding results. You will be a part of a meticulously assembled team that shares this passion for delivering an outstanding member experience while resolving delinquent loans . The Collections Specialist is responsible for improving collection rates by employing multi-channel collection efforts in a dialer and chat environment on early stage accounts. This role reports directly to an Associate Manager in Loss Mitigation. What you'll do: Work with customers to satisfy any deficient balances Review, monitor, and engage with a high volume of customers per day Review delinquent accounts daily, and maintain losses at or below established guidelines for assigned job duties Accurately documents all account activities and pertinent information including but not limited to verifications and demographic changes Complete high-risk processes with accuracy (i.e. Bankruptcy, Cease/Desist, Attorney Representation, etc.) Meet individual and departmental objectives set by department management Efficiently assess and recommend action to borrowers concerning all other loan issues Make recommendations to management for loans needing additional attention Strives to continuously improve the quality and productivity of work Be an important part of a lean but growing team with touchpoints across the organization Some evening and weekend hours will be required. What you'll need: 1 to 3 years of first or third-party collection experience. Experience in a financial environment is desired; consumer delinquency and collections, credit underwriting, or customer service experience preferred Strong ability to negotiate repayment plans for early-stage accounts with varying levels of delinquency 1 to 3 years of customer service experience with an aptitude in de escalating difficult situations College degree desired. High school diploma or GED required Exceptional organizational skills and attention to detail Strong work ethic and pride in work product Demonstrates a strong customer orientation. Ability to successfully adapt and adjust to changes in business, regulatory, and economic environments. Firm understanding of personal finance and credit industry best practices Intermediate Excel skills and general computer literacy Aptitude for working independently while maintaining a team-first mentality Ability to work under tight deadlines and exhibit grace under pressure Desire to improve borrowers' financial situation but ability to make tough decisions Excellent written and verbal communication skills Proficiency in Microsoft Office, Google, and the ability to learn proprietary systems Nice to have: Sales experience is a plus Skilled in developing both external and internal content such as customer communications and the development of procedures and work documents. Skilled in root cause analysis and problem resolution with both quantitative and qualitative data.

The role SoFi is seeking an experienced Originations Manager to support the continued growth of its Personal Loan and Student Loan products. This person will lead internal teams, optimize performance, and develop strategies to improve key performance indicators (KPIs) across both product lines. This role involves driving cross-functional initiatives, ensuring exceptional service delivery to SoFi members, and consistently meeting operational goals. You'll oversee team coaching and development to consistently deliver outstanding member experiences while optimizing for quality and operational efficiency. In this role, you will be key in advancing company-wide objectives and enhancing the member journey across all Originations channels. What you'll do: Manage the day-to-day operations of 4-6 Originations Review team Associate Managers. Lead people managers in coaching, development, and performance management to maintain high-quality service and efficiency. Analyze performance data to identify trends and implement strategies to improve the Originations Review team's key performance indicators (KPIs). Manage and execute strategic initiatives and projects that positively impact Originations' operations department. This includes ensuring timely tracking, progress updates, and successful delivery. Monitor, prepare, and communicate Originations' key performance indicators (KPIs) through regular reporting. Organize and successfully deliver Originations Regulatory Controls and Issue Management Actions. Identify and support training and development needs across the team. Foster a culture of trust, collaboration, and high engagement by championing SoFi's core values and cultivating a positive, high-performing team environment What you'll need: 3+ years of management experience. Including coaching, performance management, and team development. 5+ years of customer service, ideally within financial services, lending, or fintech. A bachelor's degree is highly preferred. Experience leading call center or processing center operations is highly preferred, particularly in high-volume, fast-paced environments where performance is closely tied to key metrics. Passion for creating a high-performance, value-driven culture and improving the end-to-end member experience. Demonstrated success in leading large-scale, cross-functional initiatives while identifying process inefficiencies and friction points-driving effective, data-informed solutions that improve team performance and the customer experience. Analytical mindset, with experience using data to uncover trends, inform decisions, and drive measurable improvements. Skilled in building and presenting clear, actionable reports and insights to senior leadership and key stakeholders. Hands-on leader willing to engage directly with frontline team members and supervisors to identify opportunities and implement changes. Experience in recruiting, training, motivating, and coaching individual contributors and supervisory staff. Nice to have: Previous solid experience in loan originations or similar financial operations, with a background in Originations processes within consumer lending or financial services, preferably in a high-volume lending environment. Proven experience managing operational budgets, optimizing spend, and strategically allocating resources to ensure cost control, efficient resource utilization, and adherence to financial targets.

The role: Home Equity Loan Originators (MLOs) drive SoFi Lending Corp.'s Home Loans sales team. MLOs are responsible for the customer experience throughout the mortgage origination process by guiding the member/customer through the mortgage application, creating a different kind of mortgage experience than the industry norm. What you'll do: Evaluate initial loan applications and documentation to confirm credit worthiness and ability to repay Complete initial analysis of applicants' credit, income, by verifying initial decisions and communicating this to the applicant Communicate critical origination timeline, product, pricing and underwriting requirements to all applicants Perform outbound calls to applicants and work with the applicant to ensure receipt of required documentation critical to successfully move loans through the sales process to funding Communicate suspense, loan approval and/or declinations to ensure customer is informed at all times Coordinate and manage realtors, builders, mobile signers and other third parties Oversee loan process to ensure timely delivery and content communication with borrower of initial disclosures, changed circumstance re-disclosing, delivery of closing disclosure and closing documents. Improve upon and refine sales and customer service knowledge and techniques via ongoing training Maximize the number of qualified loans funded monthly Manage and maintain your pipeline of leads provided to you from a centralized lead generation engine Ensure all leads provided are worked with highest degree of urgency, meeting or exceeding customer expectations throughout the loan originations process What you'll need: Professional demeanor and strong work ethic with the ability to establish and build working relationships with SoFi applicants, guiding them from initiation to successful completion of the loan process Driven by high performance in a high expectation commission environment Strong verbal and written communication skills Industry leading pipeline management skills Background or previous experience in financial services and sales in an inbound or outbound call center Solid time management skills and the ability to prioritize activities Ability to establish and maintain working relationships with team members Must be computer literate with above average proficiency in MS Office and internet skills Great telephone skills including communicating clearly and effectively both verbally and in writing Ability to learn and navigate multiple systems / applications / workflows Ability to exhibit grace under pressure, while successfully navigating stressful work assignments or situations efficiently and effectively Ability to meet critical deadlines under stressful conditions Self-motivated and able to work independently Able to move between tasks and duties quickly and efficiently Excellent organizational skills Excellent prioritization and time management skills Nice to have: Two to four (2-4) years successful origination of loans; residential mortgage loan experience preferred but not required. Strong knowledge of federal, state and/or regulatory requirements of mortgage lending Overall good knowledge and understanding of mortgage product, pricing and underwriting guidelines Consultative sales skills in a mortgage sales organization High volume transaction processing experience exhibiting the ability to follow written procedures and processes with a high level of accuracy and attention to detail Any individual state mortgage licensing is considered a plus Ability to obtain and maintain individual state license(s) and SAFE act compliance

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role: We are seeking a skilled and experienced "Senior DevOps Network Engineer" to join our Network Engineering team! In this role, you will design, implement, and operate our growing physical and cloud network infrastructure. The ideal candidate will have a strong background in network technologies, excellent problem-solving abilities, and a passion for ensuring optimal network performance and security, along with knowledge of automation and terraform. What You'll Do: * Develop and Implement Solutions: Design and implement network connectivity between SoFi and partner companies such as Visa, Mastercard, Discover, Federal Reserve, etc. * Manage and Maintain Network Infrastructure: Configure and manage network devices such as routers, switches, firewalls, and load balancers. Monitor network performance and troubleshoot issues using network monitoring tools. Perform network upgrades and maintenance, including software updates and hardware replacements. * Technical Problem-Solving: Collaborate with other teams to resolve network-related issues. Provide technical support regarding network connectivity issues. Tackle diverse and complex technical challenges by applying creative problem-solving and sound judgment, considering trade-offs and making principle-based decisions. * Drive Project Success: Take on increased responsibility for projects that impact multiple teams and stakeholders. Own the resolution of escalations and drive projects to successful outcomes. * Risk Awareness: Identify potential risks associated with projects and communicate them to management to ensure alignment and implement appropriate mitigation strategies. * Cross-Functional Collaboration: Build relationships across teams, understand stakeholder needs, and facilitate collaboration to drive consensus and shared success. * Adapt and Innovate: Embrace a fail-fast approach, iterating quickly to learn, adapt, and drive innovation. * Continuous Improvement: Identify areas for improvement in existing processes, infrastructure, or tools, and take the initiative to drive change. * Mentorship and Guidance: Support junior engineers, sharing your knowledge and helping to elevate team-wide technical practices. What You'll Need: * Experience: Bachelor's degree and 5+ years of related experience, or Master's degree and 3+ years of related experience, or PhD with relevant experience, or CCNP and CCDP, or equivalent practical experience. * Network Infrastructure Knowledge: Strong experience with and deep understanding of networking protocols (TCP/IP, DNS, DHCP, etc.). Cloud (AWS) and physical network best practices and security principles. Experience with network operating systems (e.g., Cisco IOS, PanOS, BigIP). Ability to think strategically about cloud infrastructure and platform design. * Software Engineering Skills: Proficiency in languages such as Go, Python, or similar along with software design principles and best practices. * Infrastructure-as-Code: Experience with infrastructure as code (IaC) practices and tools (e.g. Terraform). * Problem-Solving: Demonstrated ability to solve complex problems, balancing technical trade-offs and business needs. * Communication and Collaboration: Ability to work cross-functionally, build trust with stakeholders, and facilitate productive discussions across teams. * Autonomy and Ownership: Proven track record of setting ambitious goals, driving projects with minimal oversight, and relaying progress effectively to management. * Adaptability: Comfortable with shifting priorities and able to communicate implications and modified timelines to partners. Willingness to participate in a low volume on-call rotation. Preferred Qualifications: * Automation: Experience automating infrastructure tasks to increase efficiency and reduce manual effort. * CI/CD: Experience with CI/CD pipelines and tools such as ArgoCD, Jenkins, or GitLab CI/CD. * Monitoring: Experience with monitoring and logging tools (e.g. Datadog, Splunk). * Risk: Experience with security and compliance in cloud environments. * Mentorship: Experience providing guidance and mentorship to less experienced engineers. What You Bring to the Team: * Collaborative Mindset: You thrive in cross-functional environments, building strong relationships, and driving consensus toward shared goals. * Commitment to Innovation: You're excited to learn, iterate, and innovate, helping the team solve challenging problems in creative ways. * Alignment with SoFi's Values: You demonstrate and promote the core values that drive SoFi's mission and culture, inspiring others through your work and interactions. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! Pay range: $112,000.00 - $210,000.00 Payment frequency: Annual This role is also eligible for a bonus, long term incentives and competitive benefits. More information about our employee benefits can be found in the link above. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected]. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

The role: We're looking for a detail-oriented and strategic minded Operations Compliance Manager to support our expanding Compliance organization and provide oversight to bank operations functions relative to their compliance with applicable regulatory frameworks and requirements. This role will play a critical part in developing, maintaining, and optimizing compliance processes across SoFi's financial products, with a focus on operational excellence, regulatory adherence, and risk mitigation. You will lead key compliance initiatives, influence cross-functional stakeholders, and serve as a subject matter expert in compliance aspects of operational functions and processes across bank products. What you'll do: Act as a compliance SME across operations processes, partnering with product, operations, legal, and engineering teams to ensure processes are compliant with federal and state regulations. Be an advisor to the business as they design and implement controls, workflows, and procedures that mitigate operational compliance risks across SoFi's financial products (e.g., lending and banking). Support root cause analyses and remediation planning for compliance incidents, ensuring timely and effective escalation, resolution, and documentation. Partner with the Risk and Internal Audit teams to respond to support stakeholders in audit findings and implement corrective actions. Work with third-party vendors across product and internal teams to ensure ongoing compliance with SLAs and regulatory standards. Monitor regulatory developments and provide impact assessments to leadership on necessary process changes. Represent Compliance Operations in cross-functional project meetings, and ensure compliance considerations are embedded from the outset. What you'll need: Bachelor's degree in Business, Law, or related field. 6-10 years of experience in compliance, risk management, or operational roles in a regulated financial services or fintech environment. Deep understanding of operations compliance areas, including FCRA, Reg E, Reg Z, UDAAP and other consumer regulations. Demonstrated experience in control design and implementation in fast-paced, high-growth environments. Excellent communication and cross-functional collaboration skills, with the ability to influence without authority. Strong analytical and critical thinking skills with a bias toward action and continuous improvement; demonstrated ability to creatively problem solve. Highly organized and accountable; able to manage multiple priorities and tight deadlines with accuracy and clarity. Strong stakeholder management and facilitation skills across the lines of defense. Nice to have: Experience with Fintech or consumer lending products. CRCM or similar compliance certification. Familiarity with tools like Jira, Confluence, GRC platforms. Prior experience interacting with regulators or preparing for exams (e.g., OCC, CFPB, FDIC). Comfortable in an agile, entrepreneurial environment and able to deliver results under changing priorities.

The role As a SoFi Member Service Representative, you will be responsible for providing best-in-class service for SoFi's financial service products, including bank and investment accounts. You will support SoFi's fast-paced and high-growth environment by responding to inbound inquiries from SoFi Members across multiple communication channels, primarily phone and chat. You will play an integral role in providing strong customer service to SoFi Members by taking ownership of Member's concerns and seeing them through to resolution. What you'll do: Provide industry-leading customer service that leverages soft skills, balancing being efficient and ultimately leading to First Call Resolution (FCR) Respond to customer inbound inquiries via phone, chat, and email regarding the SoFi Checking & Savings, SoFi Money, Samsung Money by SoFi, and SoFi Invest products Timely and accurately deliver information to SoFi Members while notating correspondence after each customer contact is handled Take ownership of resolving member inquiries and attempt to foresee causes for additional inquiries Exercise consultative techniques demonstrating advocacy for customers, effective call control, and educating members on various tools/features to help them get their money right Troubleshoot, advocate, and show genuine empathy in conversations to deescalate simple or complex inquiries Meet or exceed specific performance metrics designed to measure the core responsibilities of the role Proactively share insights with management regarding inquiries, concerns, and or complaints to improve our products, operations, and policies Expand the scope of your primary role to support other lines of business based on business needs Receive inbound calls and chats, raise service request tickets, send emails, and perform callbacks to client customers Problem solves and promptly handles escalated issues requiring special handling through coordination with various internal departments to find resolutions to customer queries/issues/concerns Manage customer expectations on timeline and resolution. Find the best solutions to ensure customer requirements are met Proactively follow up on outstanding issues with internal functional areas and with external clients. Treat customers in a consistent, courteous, and efficient manner according to quality monitoring guidelines and SoFi Member Experience standards What you'll need: Previous customer service experience, preferably in a similar industry or Call Center environment Strong verbal and written communication skills Experience with providing world-class customer service and meeting critical deadlines in a dynamic, rapidly changing environment Active listening skills to understand customer needs and provide effective solutions Basic computer skills with solid proficiency in Google Suite Empathy and patience in dealing with customer inquiries and concerns Ability to handle high-stress situations and irate customers with professionalism Willingness to learn and stay updated on company policies, products, and services Adaptability to handle a variety of customer queries and requests Time management and organizational skills to handle multiple inquiries simultaneously Ability to work days, evenings, and nights. Operation hours are between Monday- Thursday 6:00 AM - 8:00 PM MST/ Friday 6:00 AM -6:00 PM MST Experience handling high-volume transactions across multiple channels of communication High school diploma or GED required Must successfully pass FINRA fingerprint background check Ability to attend onsite training if required - 6 weeks of training may be in office Ability to work 2 days in office after training is completed Salt Lake City office only (located in Cottonwood Heights) Hourly pay $19.50

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: SoFi Bank, formed in February, 2022, is the consumer banking arm of SoFi, providing all of the company's lending and deposit products. The Bank is off to a strong start; in the first half of the year, it has successfully assumed responsibility for all of the company's new loan originations, and ramped its new Checking and Savings products to roughly $2.5B in balances. The Bank has ambitious plans to continue to grow its services to SoFi Members, and to make strong contributions to the Company's profitability. Commercial Payment Services (CPS) is a planned new service line for the Bank, complementing its retail consumer offerings. CPS will eventually provide a range of payment services to commercial clients, which may include debit, prepaid, and credit card payments, ACH and wire transactions, and associated banking services. Some commercial clients may use these for their own direct payments or disbursements, and others will deliver these services to "end user" commercial clients as part of a larger set of commercial business solutions. The Bank expects to collaborate with its SoFi affiliate, Galileo, to deliver these solutions; Galileo is a leading provider of payment and banking solutions, including debit processing. The Business Lead will have primary day to day responsibility for managing this service line, including sales and contracting, end to end operational delivery, P&L, and Risk, all in coordination with functional partners in areas such as engineering & product, finance, legal, operations, compliance, and risk management. Because this is a new service not yet in market, the Business Lead will also have the opportunity to shape the product and feature roadmap, and the technology and operating model. The Business Lead will report to the Bank's Head of Strategy & Operations, also working closely with the Bank's President and Head of Technology. This role is a great fit for someone who brings deep experience in the payments industry, an ability to integrate all of the disciplines necessary to run a successful and compliant business, and a desire to create something new. What you'll do: * Refine the existing business plan, and the detailed work plan for building out the capabilities to deliver the services, based on your deep experience and expertise. * Drive the "build" process to pilot and general launch stages, working closely with partners in engineering, operations, compliance and risk, legal, and other relevant functions. * After launch, lead and coordinate the day to day operations of the business, with accountability for financial performance, operational excellence, and adherence to regulatory compliance and risk parameters. * Play a direct role in client sales and contracting, in conjunction with the legal and finance teams, and partners at Galileo as appropriate. * Lead strategic thinking for the evolution of the service line in terms of clients, use cases, and product features, in collaboration with the broader team. This will include a "living" roadmap for future use cases and product/feature enhancements. * Ensure that the business aligns with the Bank's broader strategic goals and obligations. What you'll need: * Deep subject matter expertise in payments, including payment services business models, payment operations, and the broader payments "ecosystem." * At least 10 years of progressively responsible experience in financial services, and at least 5 years in the payments sector. * Demonstrated success overseeing a payments-related line of business or service line. * Demonstrated ability to lead cross-functional teams. * Entrepreneurial instincts. * A clear commitment to operating to the letter and spirit of regulatory and risk parameters. * Bachelor's degree in a relevant discipline Nice to have: * Oversight of a payments business for a regulated Bank. * Experience with "sponsor bank" business models. * Experience building new service extensions from the "ground up." Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! Pay range: $163,200.00 - $280,500.00 Payment frequency: Annual This role is also eligible for a bonus, long term incentives and competitive benefits. More information about our employee benefits can be found in the link above. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected]. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role: We're looking for a Frontend Engineer to join our team and contribute to some of SoFi's most impactful products. You'll play a pivotal role in evolving our offerings, from the market-leading robo-advisor and online brokerage (stocks, ETFs, and mutual funds) within SoFi Invest, to the architecture transformation of our SoFi Credit Card, and the exciting new frontiers of our Crypto team. We're designing future-looking frameworks to scale our customer base, delight existing users, and disrupt the banking industry across these vital areas. This highly collaborative environment requires unified planning and execution due to the complexity and interdependencies of these initiatives. On our team, you will be in the middle of it all - implementing functionality, architecting our system, squashing bugs, maintaining the health of our code, and continually growing as an engineer. The ideal candidate is both forward-thinking and hands-on, has a strong sense of ownership and drive for delivery, and is a good mentor and co-worker. At SoFi, we pride ourselves on the collaboration between Product, Design and Engineering and so you will be involved in the entire product lifecycle, from ideation through building, deploying and continual improvement and evolution. At SoFi, you'll become part of a new kind of finance company whose ambition is to help our members achieve financial independence and reach their goals. We aim to be at the center of our members' financial lives, and to help every member get their money right. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. Next we expanded our products and services across loans, wealth management, and insurance. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. And that starts with you. What You'll Do: * Produce well-designed, scalable, and reusable code on schedule * Independently design and build large features, breaking work into subtasks where necessary * Maintain a high bar in code and design reviews, following modern mobile development practices * Drive communication across the development team and with other stakeholders * Collaborate across functions and teams to reduce ambiguity and keep projects on track * Track project performance against defined milestones/goals * Create and improve technical documentation What You'll Need: * Bachelor's degree (ideally in a technical field), but we understand great engineers come from a variety of backgrounds; we will also consider relevant work experience * 2+ years web programming experience (React strongly preferred) * Familiarity with Agile-based project development in a microservices environment * Experience with designing and consuming backend APIs for web applications * Test-driven development skills * Passion for solving complex problems * Strong sense of responsibility; driving a project from inception to completion * Affinity for solving problems and shipping impactful features, not polishing perfect code or architecture * Experience working in a collaborative coding environment (and git specifically), refining designs together, working through code reviews and managing pull requests * Able to design and build modern and highly-responsive customer-facing components Nice to have: * Understanding of blockchain fundamentals and distributed ledger technologies * Hands-on experience working with digital assets (e.g., Bitcoin, Ethereum, stablecoins) * Familiarity with custody, settlement, and clearing of crypto transactions * Knowledge of crypto-specific regulatory environments (e.g., SEC, CFTC, MiCA, etc.) * Exposure to crypto trading platforms, market data, and DeFi protocols * Experience integrating with or building services using crypto infrastructure providers (e.g., Fireblocks, Zero Hash, Anchorage) * Awareness of Web3 trends, including NFTs, DAOs, and Layer 2 solutions * Prior work in or collaboration with crypto-native companies or fintechs * Comfort with cryptographic concepts such as wallets, keys, and signatures * Enthusiasm for the evolving digital asset ecosystem and its potential impact on financial services Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! Pay range: $105,600.00 - $198,000.00 Payment frequency: Annual This role is also eligible for a bonus, long term incentives and competitive benefits. More information about our employee benefits can be found in the link above. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected]. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role We are seeking a highly skilled Senior Staff Engineer to join our Cloud Platform team. In this role, you will design, develop, and deliver the self-service abstractions and foundational cloud primitives that empower teams to build efficiently on AWS. Your work will focus on compute, storage, networking, and authentication, providing scalable, secure, and reliable building blocks that allow other teams to accelerate development and innovation. You will collaborate with a broad range of stakeholders across the company to drive architectural decisions, influence best practices, mentor engineers, and own large-scale projects from ideation to production. What You'll Do: * Technical Leadership & Strategy * Define and execute the technical strategy for core cloud platform services-including compute (EC2, Serverless), storage (S3, RDS, DynamoDB), networking (VPC, routing, service meshes), and authentication (AWS IAM, custom auth flows). * Lead the design and implementation of self-service frameworks and tooling that allow product teams to spin up secure, scalable infrastructure quickly. * Champion best practices in infrastructure-as-code (IaC), ensuring consistent, repeatable, and automated provisioning of cloud resources. * Architecture & Implementation * Architect scalable, reliable, and highly available systems that handle the platform's growth and evolving needs, ensuring low latency and strong performance. * Implement security and compliance best practices for authentication and identity management, collaborating with security teams to safeguard customer data and meet regulatory requirements. * Innovate to reduce complexity and accelerate the adoption of new cloud technologies, proactively identifying and solving bottlenecks in infrastructure or tooling. * Cross-Functional Collaboration * Collaborate with product teams, security, DevOps, and other engineering organizations to understand requirements, identify gaps, and deliver solutions that simplify the developer experience. * Serve as a key technical advisor to leadership, influencing roadmaps, participating in planning sessions, and ensuring alignment with business objectives. * Mentorship & Influence * Mentor and guide engineers across the organization, sharing best practices in design patterns, system architecture, cloud-native development, and operational excellence. * Act as a thought leader, presenting technical concepts and recommendations to diverse teams and senior leadership. * Foster a culture of continuous improvement, learning, and collaboration-setting high standards for code quality, reliability, and maintainability. * Operational Excellence * Drive observability (logging, monitoring, tracing) strategies that ensure proactive detection of issues in compute, storage, networking, and auth layers. * Define and track service-level objectives (SLOs) and key performance indicators (KPIs) to measure the availability, performance, and cost efficiency of platform services. * Own complex incident resolution, guiding teams on root-cause analysis and ensuring continuous feedback loops to improve system resilience. What You'll Need: * Experience & Education * Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience). * 8+ years of professional software development experience, including at least 2+ years in a technical leadership or equivalent senior/principal engineering role. * Technical Expertise * Deep knowledge of AWS (VPC, EC2, EKS, IAM, S3, RDS/DynamoDB) and cloud-native technologies (e.g., Kubernetes, Docker, service meshes). * Proven track record of infrastructure-as-code (IaC) using tools such as Terraform, CloudFormation, or Pulumi. * Strong proficiency in one or more programming languages (Go, Python, Java, etc.) and solid understanding of distributed systems design principles. * Leadership & Collaboration * Demonstrated ability to drive large-scale cross-functional initiatives, collaborate effectively with stakeholders, and balance business priorities with technical constraints. * Exceptional communication skills, with the ability to articulate complex technical concepts to diverse audiences, including executives, product managers, and junior engineers. * Problem-Solving & Innovation * History of devising creative solutions to complex infrastructure and platform challenges. * Passion for continuous improvement, optimizing cloud resource utilization, developer experience, and operational excellence. * Security & Compliance * Familiarity with security standards and compliance frameworks (SOC2, PCI, HIPAA, etc.) relevant to financial services or regulated industries. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! Pay range: $172,800.00 - $297,000.00 Payment frequency: Annual This role is also eligible for a bonus, long term incentives and competitive benefits. More information about our employee benefits can be found in the link above. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected]. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

The Role SoFi is launching the Internal Recovery Unit within our Recovery Operations team. The IRU team is seeking employees who are passionate about servicing our members and have the skills and experience to deliver outstanding results. The Internal Recovery Specialist will service charged off accounts and provide options to our members to help them resolve their delinquent loans. Additionally, the Internal Recovery Specialist is responsible for improving recovery rates by creating a partnership with our members and negotiating settlements while exploring repayment options that work for our members and still meet our business requirements. What You'll Do: Independently review Post Charge Off Accounts and settlement requests Manage all process tasks and functions associated with the IRU Processing of payments, establishing payment plans and tracking, noting account activity Develop an in-depth understanding of SoFi Recovery strategies/processes (Agency, Attorney, DSC and Debt Sales) Work with colleagues on the 3rd Party Oversight Team (3PO) to help execute against SoFi's 3rd party collections and recovery strategy including account management, reporting, and vendor performance management Participate in internal audits and external exams as needed Assist across the department with administrative tasks related to loan servicing, including forbearance decisions, fraud investigations, Capital Markets research requests, loan-level testing, and reporting in accordance with policy and guidance, efficiently assess and recommend action concerning loan settlement offers Continue to develop efficient procedures around recommended best practices, company guidelines and federal regulations Work closely with both peers and management to ensure consistent implementation and application of programs Identify, escalate and propose recommended solutions concerning potential issues or risks with the process, implementation or application efficiencies Review, monitor, and engage with a high volume of members per day Review delinquent accounts daily, and maintains losses at or below established guidelines for assigned job duties Accurately documents all account activities and pertinent information including but not limited to verifications and demographic changes Meet individual and departmental objectives set by department management Efficiently assess and recommend action to borrowers concerning all other loan issues Make recommendations to management for loans needing additional attention Strives to continuously improve the quality and productivity of work What You'll Need: 1 year of Personal Loan Collections experience 2 years general customer service experience Loan Review/Funding experience strongly preferred Excellent written communication skills are required to answer questions and communicate issues clearly & concisely to associates, customers as well as management Ability to react to change quickly and apply new processes & procedures Ability to work independently with little or no supervision Professional demeanor and excellent work habits are essential Exceptional organizational skills and attention to detail Ability to successfully adapt and adjust to changes in business, regulatory, and economic environments Firm understanding of personal finance and credit industry best practices Intermediate Excel skills and general computer literacy Ability to work under tight deadlines and exhibit grace under pressure Desire to improve borrowers' financial situation and demonstrate the ability to make tough decisions Proficiency in Microsoft Office, Google and ability to learn proprietary systems Nice To Have: 6 months to a year of experience working in late -stage/backline personal loans collections Skilled in developing both external and internal content such as customer communications and the development of procedures and work documents Skilled in root cause analysis and problem resolution with both quantitative and qualitative data Demonstrates a strong understanding of regulations associated with collections (FCRA, FDCPA, UDAAP)

The Role Are you passionate about building technology that makes a real difference in people's lives? Do you enjoy shipping code, solving meaningful problems, and learning from others in a collaborative environment? Are you curious about advancing the future of financial technology while growing your own skills and career? If so, we'd love to have you join us at SoFi! We're looking for a DevOps Engineer to join our IT Infrastructure Engineering team, where we aim to deliver resilient, secure, and scalable solutions that support all of SoFi. Our team focuses on building shared services and is made up of four core areas: DevOps (product enablement), SRE (resiliency and availability), Security (Zero Trust and perimeter), and End Point (user devices and tooling). We value diverse perspectives, strong engineering fundamentals, and a culture of collaboration and continuous improvement. Whether you're from a startup, enterprise, self-taught, or university-trained background, if you love solving infrastructure challenges and building reliable systems, we want to hear from you. What You'll Do Build Scalable Solutions: Design and develop a unified platform for compute, storage, networking, and authentication on AWS using infrastructure-as-code tools. Solve Technical Challenges: Apply sound judgment and creative thinking to tackle complex issues, balancing technical trade-offs and business goals. Drive Project Success: Take ownership of projects that span teams, resolve escalations, and help ensure timely delivery and alignment. Manage Risk: Identify and communicate risks to ensure they're addressed proactively with proper mitigation strategies. Collaborate Across Teams: Work closely with engineering, security, product, and other stakeholders to understand needs and build shared success. Adapt and Innovate: Iterate quickly, learn from experimentation, and help improve systems and processes. Champion Improvements: Look for opportunities to improve our tools, pipelines, and practices - and take initiative to make things better. What You'll Need Cloud Experience: Hands-on experience with AWS and infrastructure-as-code tools like Terraform. Familiarity with GitLab and CI/CD pipelines. Programming Skills: Proficiency in languages such as Go, Python, or similar. System Knowledge: Understanding of networking, compute, and storage in cloud environments. Problem-Solving Ability: Able to break down complex issues and balance technical depth with business context. Collaboration Skills: Strong communication skills with a focus on empathy, transparency, and team alignment. Growth Mindset: Comfortable with change, eager to learn, and willing to mentor or be mentored. Bonus Points For: Experience in a fast-paced environment or regulated industry Familiarity with DevOps principles or security practices Contributions to open-source or community-driven projects Why You'll Love Working Here: We're committed to fostering a supportive and inclusive culture. We offer flexible working arrangements, opportunities for learning and growth, and a mission that genuinely matters: helping our members get their money right.