Support Associate Jobs Near Me

Job Description: Manage Help Desk operations for IT-AMS users nationwide, ensuring responsive Tier 1 and Tier 2 support. Analyze support trends to inform development improvements and oversee customer satisfaction metrics. Key Responsibilities: Supervise multi-tier help desk team supporting 1,000+ users. Track, analyze, and report support trends. Collaborate with development team to integrate user feedback into product improvements. Qualifications: 5+ years in IT Help Desk management or technical support. Strong background in SaaS support and knowledge base creation. Excellent communication and coordination skills. NOTE: Must have Public Trust This is a remote position.

Job Description: Short Description: Service Desk Technician Complete Description: The Service Desk Technician - Journeyman provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the client and its vendors. This position serves as the first point of contact for troubleshooting hardware and software problems. Duties & Responsibilities: a. Respond to service requests and service incidents reported by client staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements. b. Ability to provide tier 1 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. c. Ability to provide tier 1 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications. d. Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets. e. Interact with network team and application development teams to restore services and/or identify and correct issues. f. Simulate or re-create user problems to resolve incidents. g. Recommend system modifications to reduce user problems and service incidents. Qualifications Required Experience: At least three (3) years of experience in the following: a. Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; b. Providing help desk support for iOS devices, iOS-based applications, and iCloud account management; c. Configuring, imaging and deploying Windows based laptops, printers, and desktop assets; d. Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. e. CompTIA A+ certified Preferred Experience: At least three (3) years of experience in the following: a. Endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick; b. IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. Skills Matrix: Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management. Required 3 Years Providing help desk support for iOS devices, iOS-based applications, and iCloud account management. Required 3 Years Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets. Required 3 Years Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. Required 3 Years CompTIA A+ certified. Required Endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick. Highly desired 3 Years IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. Highly desired 3 Years Flexible work from home options available.

Job DescriptionDescriptionOPEN DATE: April 8, 2024 CLOSING DATE: April 22, 2024 POSITION TYPE: Trust FundAPPOINTMENT TYPE: Temporary Not to Exceed Three (3) Years SCHEDULE: Full TimeDUTY LOCATION: Washington, DC Non-Sensitive/Low Risk Open to all qualified applicants What are Trust Fund Positions?Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program and may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care). Conditions of Employment Pass Pre-employment Background Check and Subsequent Background Investigation for position designated as low risk. Complete a Probationary Period Maintain a Bank Account for Direct Deposit/Electronic Transfer. The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in U.S. is not required to apply. Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement. OVERVIEWThis position is in the Web Office, Digital Strategies and Engagement, National Museum of the American Indian (NMAI), Smithsonian Institution (SI). The NMAI promotes equity and social justice for the Native peoples of the Western Hemisphere through education, inspiration, and empowerment. In partnership with Native peoples and their allies, the museum fosters a richer shared human experience through a more informed understanding of Native peoples. The UX/UI Developer designs, develops, and maintains the online portal and other online products of the NMAl's Native Knowledge 360°ree; (NK360°ree;) education initiative to transform teaching and learning about Native Americans, collaborating with the NK360°ree; Online Production team in the production of audience-focused online experiences. Occasional travel may be required. Option for fully remote work. DUTIES AND RESPONSIBILITIES Designs, develops, and maintains the NK360°ree; online portal and other NK360°ree; online products using development tools and technologies, including CSS3, HTML, JavaScript, jQuery, XML, Adobe CC, and content management systems. Creates engaging user interfaces for NK360°ree; online products using visual design techniques and principles effectively to convey conceptual and educational project components. Develops wireframes, prototypes, and intuitive navigation systems and interaction models using information architecture principles, including hierarchy, search, scalability, and consistency. Manages online content using content management systems (experience with Drupal preferred), and integrates application programming interfaces, social channels, and other systems, services, and data sources to enhance online products and engage online audiences. Applies user research techniques, including interviews, personas, surveys, card sorts, journey maps, contextual inquiry, A/B tests, heuristic evaluation, competitive analysis, and usability testing, to inform design decisions and create user-centered experiences. Develops user experiences that are responsive across devices and function effectively in major operating systems and browsers, and tests and optimizes online products regularly for functionality and performance. Ensures NK360°ree; online products conform to NMAI and SI technology, security, privacy, and accessibility (Section 508, ADA, and W3C WCAG 2.0) protocols, standards, and policies. Designs NK360°ree; online products that adhere to related project visual standards and museum brand style and guidelines. Manages the development and lifecycle of NK360°ree; online products, balancing competing priorities and coordinating with internal and external teams to meet project milestones and ensure projects are implemented successfully within budget, scope, and schedule.• Coordinates the work of staff and contractors in the design and development of NK360°ree; online products; develops plans and schedules; estimates resource requirements; manages project phases and monitors activities; and evaluates and reports on accomplishments against established key performance measures. Coordinates with the Office of Contracting and serves as contracting officer's technical representative on contracts for NK360°ree; online development, ensuring effective collaboration between contractors and teams and monitoring contractor adherence to scope. Coordinates with SI Office of the Chief Information Officer and technical specialists to confirm requirements; determine protocols; identify and resolve issues related to network infrastructure, systems, and software; and ensure the integrity of online products. Utilizes Google Analytics 4, Webtrends, and other measurement and analytics tools to collect and analyze web usage statistics and track user behavior and content performance; generates recommendations for NK360°ree; online product performance and continual improvement of the user experience. QUALIFICATION REQUIREMENTSTo qualify for this position, applicants must possess a bachelor’s degree (B.A.) from an accredited four-year college or university and/or 3–5 years of related experience (described below); or an equivalent combination of education and experience. Experience required for this position: Ability to expertly use development tools and technologies, including CSS3, HTML5, JavaScript, jQuery, XML, Adobe CC, and content management systems, to design, develop, and maintain complex websites and other online products. Ability to create engaging user interfaces for online products using knowledge of visual design techniques and principles effectively to convey conceptual and educational project components. Ability to develop wireframes, prototypes, and intuitive navigation systems and interaction models using information architecture principles, including hierarchy, search, scalability, and consistency. Ability to manage online content using content management systems (experience with Drupal preferred). Ability to apply user research techniques, including interviews, personas, surveys, card sorts, journey maps, contextual inquiry, A/B tests, heuristic evaluation, competitive analysis, and usability testing to inform design decisions and create user-centered experiences. Ability to develop user experiences that are responsive across devices and function effectively in major operating systems and browsers, and skill in testing and optimizing online products for functionality and performance. Ability to ensure online products conform to NMAI and SI technology, security, privacy, and accessibility (Section 508, ADA, and W3C WCAG 2.0) protocols, standards, and policies. Ability to manage the development and lifecycle of online products, balancing competing priorities and expertly coordinating with internal and external teams to meet project milestones and ensure projects are implemented successfully within budget, scope, and schedule. Knowledge of project management principles, methods, and practices, and ability to coordinate the work of staff and contractors in the design and development of online products, developing plans and schedules, estimating resource requirements, managing project phases and monitoring activities, and evaluating and reporting on accomplishments against established key performance measures. Knowledge of federal acquisition processes and procedures and ability to coordinate with the Office of Contracting and serve as contracting officer’s technical representative on contracts for online development, ensuring effective collaboration between contractors and teams and monitoring contractor adherence to scope. Ability to coordinate with SI Office of the Chief Information Officer and technical specialists to confirm requirements; determine protocols; identify and resolve issues related to network infrastructure, systems, and software; and ensure the integrity of online products. Skill using Google Analytics 4, Web trends, and other measurement and analytics tools to collect and analyze web usage statistics and track user behavior and content performance; ability to generate recommendations for online product performance and continual improvement of the user Applicants, who wish to qualify based on education completed outside the United States, must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package. Any false statement in your application may result in your application being rejected and may also result in termination after employment begins. The Smithsonian Institution values and seeks a diverse workforce. Join us in "Inspiring Generations through Knowledge and Discovery." Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week. What To Expect Next: Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager. Relocation expenses are not paid. Commitment to Diversity, Equity, and Inclusion The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact **************************. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian’s Accommodation Procedures. The Smithsonian Institution is an Equal Opportunity Employer. We believe that a workforce comprising a variety of educational, cultural, and experiential backgrounds support and enhance our daily work life and contribute to the richness of our exhibitions and programs. See Smithsonian EEO program information: *****************

Job Title: General Reservations and Travel Partner Support Agent Inc.: Century Cruises Inc. is the largest luxury river cruise line in China, offering unforgettable journeys and world-class service to discerning travelers. As we expand into the breathtaking rivers of Egypt and Europe, we are building a world-class team of customer-focused travel professionals. Come be a part of shaping the future of luxury river cruising. Position Overview: Century Cruises Inc. is seeking friendly, detail-oriented Reservations and Travel Partner Support Agents to assist guests and travel partners with reservations, inquiries, and booking support. As a key member of our service team, you will ensure a smooth, personalized experience for our guests and industry partners, helping them create unforgettable cruise journeys. Key Responsibilities: • Assist guests and travel agency partners with reservations, itinerary planning, booking changes, and general inquiries via phone, email, and online chat. • Respond to all new inquiries and reservation requests within 48 hours. • Provide accurate information about cruise itineraries, promotions, policies, and procedures. • Maintain up-to-date and detailed records of customer interactions in CRM systems (e.g., Salesforce). • Support the Travel Partner community with booking support, troubleshooting, and post-booking service. • Collaborate with the Sales, Marketing, and Operations teams to deliver seamless service across all touchpoints. • Stay current with company updates, new offerings, and industry trends to better serve guests and partners. • Identify and escalate complex issues to the appropriate teams while ensuring follow-through for resolution. • Deliver an exceptional service experience that reflects Century's luxury brand standards. Qualifications: • Bachelor's degree preferred; equivalent work experience considered. • 2+ years of customer service, reservations, or travel support experience, preferably in the travel, hospitality, or luxury industries. • Strong problem-solving skills and a proactive approach to customer needs. • Proficiency in CRM systems (Salesforce experience preferred) and Microsoft Office Suite. • Excellent communication skills, both written and verbal. • Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. Preferred Qualifications: • Experience working with travel agents, consortia, or tour operators. • Background in luxury travel or hospitality preferred. • Familiarity with GDS (Global Distribution System) platforms or cruise booking tools is a plus. • Ability to handle high-volume inquiries while maintaining a focus on quality service. Compensation and Benefits: Century Cruises Inc. offers a competitive salary, performance-based incentives, comprehensive health benefits, generous PTO, travel perks, and flexible remote work opportunities. Key Performance Indicators (KPIs): • 100% response rate to new inquiries within 48 hours. • High customer and travel partner satisfaction scores. • Timely and accurate management of reservations and service requests. • Adherence to quality assurance standards and service protocols. How to Apply: Please apply via the LinkedIn job posting or email your resume to *****************************.

Spooner Medical Administrators, Incorporated (SMAI) is a family owned and operated company that offers rewarding career opportunities for motivated individuals who are passionate about excellence and growth. Since 1997, SMAI's proactive philosophy and best practices have set the standard in workers' compensation by continuously improving the delivery of case management, utilization review and billing services to help facilitate a successful return to work for the injured worker. The Clerical Support Specialist is primarily responsible for indexing faxes and supporting the reception area. Essential Functions - Index medical documents & forms received via faxes and U.S. mail in to the claim. - Add descriptions for documents indexed into the claim. - Research of documents with missing information and partial faxes before indexing into the claim. - Index historical documents and internal forms into the claim. - Monitor and correct returned documents for re-indexing into the claim. - Receptionist - answer incoming phone calls and route to appropriate staff member, greet visitors and sort U.S. Mail. - Back-up to running mail through the postage machine. - Participate in continuous improvement activities and other assigned duties as assigned. Supervision Received Reports to the Clerical Support Supervisor Experience and Education Required - General knowledge of the insurance industry with workers compensation exposure preferred - Basic knowledge of medical terminology and medical forms - Data entry experience - Indexing experience preferred Additional Skills Needed - Effective written and verbal communication - Detail oriented - Problem solving skills - Strong organizational ability - Basic computer literacy skills Working Environment The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of the job. While performing the duties of this job, the employee typically works in a normal office environment. The noise level in the work environment is usually quiet. Work from home is offered one day a week for this position.

Functional Support Specialist / Technical Support Specialist This is a hybrid (40% remote and 60% onsite) role in San Francisco, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster. About the job: As a Functional Support Specialist at Odoo, you play a key role in helping us bring speedy solutions to our valued small and medium-sized business (SMB) customers in North America. You'll work closely with other customer-focused roles, contributing to our team's growth and playing a big part in Odoo's overall success. Your understanding of the ins and outs of SMBs and their different functions is crucial for this position. Join us at Odoo and make a meaningful impact with your expertise supporting our valued SMB customers. Responsibilities: Expertise: Become proficient in utilizing Odoo's SaaS/Cloud-based applications Problem-solving: Prioritize and implement innovative solutions for resolving customer inquiries Communication: Effectively communicate ideas and solutions to customers using written and verbal methods Customer satisfaction: Ensure prompt and accurate resolution of customer issues to enhance their satisfaction levels Collaboration: Engage with Engineering, Product, and Developer teams to escalate critical issues and provide valuable feedback Product testing: Actively participate in testing new and updated products, offering insights for improvement Support channels: Address Tier 1 and 2 issues via email, chat, and phone Customer feedback: Collect and convey user feedback to the product team to contribute to feature development Must-Have: Bachelor's degree SaaS familiarity and knowledge of G Suite Ability to communicate technical concepts clearly and effectively, both written and orally Ability to learn quickly Thrive in a critical learning and social setting, embracing new challenges and opportunities Nice to Have: Business experience at an ERP Experience/knowledge with tickets-support Previous work experience in a fast-growing startup environment Sociable and outgoing Compensation and Perks: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days, and paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $63,000-$95,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

IT Voice is a trusted leader in IT solutions, providing everything from network management to system administration and technical support. We pride ourselves on solving complex problems and delivering tailored solutions that help our clients thrive. Guided by core values- focus on others, own it, work smart, and do the right thing -we approach every task with integrity and efficiency. At IT Voice, we're committed to excellence, ensuring our clients receive top-tier support and satisfaction in all we do. Job Description: As a Tier 2 Technician at IT Voice, you'll be a key player in keeping systems and networks running smoothly. With your technical expertise, you'll install, maintain, test, and repair IT infrastructure while providing crucial first-level support. You'll be the go-to for resolving routine technical issues and ensuring seamless IT operations, making a real impact on the Overland Park community. Responsibilities: Uphold a strong commitment to customer service, ensuring client satisfaction by addressing their needs promptly and effectively. Perform general problem solving and assistance on diverse software applications and hardware systems for department users and/or the university community. Provide individual and/or group instruction and training to faculty, staff, and/or students on new or updated technologies, while possibly leading lower graded staff and/or student employees performing similar work. Coordinate, maintain, and input applicable records such as network users, security, and tracking inventory levels of equipment and materials, ensuring accurate documentation and billing reconciliation. Participate in the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or network updates, contributing to the improvement of technological systems. Serve as a primary project member on technology projects with moderate scope and impact, providing guidance and integration of other staff work. Perform the installation, configuration, and maintenance of computers, workstations, and other related equipment and devices, ensuring their proper functioning. Conduct weekly site visits to clients in the field, offering on-site technical support and assistance as required. Stay updated with current technological developments and trends, maintaining currency of knowledge in the IT field. Requirements: Minimum 3 years of experience in the IT field, demonstrating proficiency in system maintenance and troubleshooting. Must live in the Overland Park, KS greater area. Working towards or achieved CompTIA+ and CompTIA Network+ certifications, showcasing your technical expertise. Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications, enabling you to address diverse technical challenges. Ability to provide functional direction to other technical support staff and/or student employees, leveraging your experience and expertise. Strong interpersonal and communication skills, allowing you to effectively interact with a diverse community and provide technical guidance. Good driving record and ability to lift up to 70 pounds, facilitating weekly site visits and equipment maintenance. Ability to analyze and resolve computer problems efficiently, ensuring timely resolution of technical issues. Commitment to achieving team goals, including weekly hours, utilization rates, and customer satisfaction targets. Additional Information: Please include a brief cover letter with your resume, explaining your interest in joining IT Voice. We value teamwork and collaboration and expect all team members to contribute to a positive work environment. This position is full-time, and salary will be commensurate with experience. Benefits include 401(k), dental insurance, health insurance, life insurance, paid time off, travel reimbursement, vision insurance, and work-from-home flexibility. Work schedule is Monday to Friday. This role is based in Overland Park, KS. We are also a Team - so if it would bother you to take out the trash one day, it's probably best you don't apply. Goals: The Aim for 32-40 hours weekly per team member to ensure optimal productivity. Strive for 80%-100% monthly utilization per team member, maximizing efficiency and resource allocation. Target a monthly CSAT score of 95.0 to ensure high levels of customer satisfaction. Ensure tickets are closed within 3 days of creation, maintaining a swift response to client needs. Job Type: Full-time Salary: $50,000 - $60,000 Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Travel reimbursement Vision insurance Work from home Schedule: Monday to Friday Work Location: Overland Park, KS Company Website: ***************

You will work directly under our Supervisor of Trust & Safety and analyst team to review, analyze, and fulfill legal requests served on our clients (which include a variety of Communication Service Providers). We are looking for a highly organized, detail-oriented team player who can assist with filling, data entry, mail management and more! Your work will help us as we continue to interact with technical professionals, law enforcement, civil parties and more. This is an awesome opportunity for anyone who is interested in the criminal justice or the legal field and seeking an entry-level career with room for growth! Essential Duties and Responsibilities: Data Entry: Accurately input and update data into spreadsheets, databases, or enterprise software. Ensure that data is entered without errors and follow company guidelines. Administrative Support: Perform general office tasks such as answering phone calls, scheduling meetings, filing, and managing correspondence. Task Prioritization: Manage time effectively and prioritize tasks to meet deadlines, while maintaining high-quality data input and administrative support. Access customer databases, identify and obtain the required data and enter this data into our internal records production system. The ability to review legal documents (i.e. Subpoenas or warrants) and the ability to ensure all data is transcribed into the internal system accurately and in a timely fashion. Prepare mailings. Additional tasks may be added depending on customer activities, Law Enforcement requests and related needs. Completes other duties as assigned Qualifications: Completed Bachelor's degree Must be able to perform each essential duty satisfactorily. This position requires individuals be 18 years of age, a U.S. Citizen, and ability to pass a background check and drug screening. Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook) or similar software. Experience with data entry, database management, and office administrative tasks. Excellent attention to detail and accuracy. Strong organizational and time-management skills. Good communication skills, both verbal and written.Trust & Safety Administrative Assistant 8:30 a.m. to 5:00 p.m. Work Shift Demands: Training will take place in-office. Flexibility with schedule or work from home opportunities will be considered based on performance.

*Job Title: Night Shift Data Support Analyst* *Shift:* Third Shift (12:00 AM - 8:00 AM EST) *Contract-to-hire* *Company Overview:* We are seeking a proactive and communicative individual to join our team as a Night Shift Data Support Analyst. Our data warehouse utilizes Snowflake, and we rely on Azure Data Factory (ADF) for our data pipelines. This role is crucial in ensuring the smooth operation of our data loads and monitoring alerts to maintain the integrity of our dashboards. *Key Responsibilities:* * Monitor data load scripts in Snowflake and ADF pipelines. * Respond to alerts indicating load failures or pipeline issues. * Restart services and reinitiate load processes as needed. * Follow predefined scripts to address common issues. * Escalate issues to senior developers when necessary. * Ensure dashboards are operational and address any issues promptly to minimize downtime. * Communicate issues effectively and thoroughly to team and demonstrate professional responsiveness while working remotely. *Qualifications:* * 3+ years of professional experience working in a data warehouse or in a data analyst or developer role. * Proficiency in Snowflake and SQL is required. * Experience with Azure Data Factory (ADF) is a plus. * Comfortable working third shift (12:00 AM - 8:00 AM EST) Monday - Friday. * Strong problem-solving skills and the ability to follow predefined scripts. * Excellent communication skills and a proactive approach to monitoring and issue resolution. * Ability to work independently and as part of a team. Job Type: Temp-to-hire Pay: $45.00 - $60.00 per hour Benefits: * Dental insurance * Health insurance * Vision insurance Schedule: * 8 hour shift * Monday to Friday * Night shift Application Question(s): * Are you comfortable working night shift Monday - Friday 12 am - 8 am EST for the long-term? Work Location: Remote

End User Support Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an End User Support Technician to work in Fidelity's Enterprise Infrastructure Group in Westlake, TX! This position will provide end-user technology support for the Fidelity locations in Texas. It includes supporting technology such as computers, monitors, printers, phones, accessories and audio/visual equipment. The majority of the job will be desktop support and handling items that can't be resolved remotely. Troubleshooting includes, but not limited to, Microsoft Operating Systems, MS Office applications, along with many other external and internally built applications. Having experience working in large environments and building and deploying desktops on a large scale is beneficial. The Expertise You Have Computer Builds - maintain a supply of computers loaded with our base image Computer Deployments - deploy computers to our end-users and ensure all applications and data is transferred to the new computer. Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems. Following guidelines to reporting and escalation procedures. Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects. Working in conjunction with technical and non-technical personnel to optimally navigate the requests. Special assignments and other work related duties as the need arises by management. Education and Experience Associates Degree and/or 2-3 years knowledge of computer hardware and operating systems A+ certification is a plus The Skills You Bring: Broad knowledge of Windows Operating Systems and Client Hardware. Ability to excel in a change controlled environment. Outstanding analytical and interpersonal skills. Ability to work optimally with client and other groups. Understanding of TCP/IP networking protocols. Ability to think independently to meet goals based on requirements. A self-starter with good written and verbal communications skills, along with the ability to pre-plan, coordinate, prioritize, and multitask. COVID Work Policy Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You'll be spending some of your time onsite depending on the nature and needs of your role. Dynamic Working - Post Pandemic Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you'll want to enjoy the benefits of coming together in person - face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you. Company Overview: Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity's U.S.-based regional and investor center locations. If you would like to experience Fidelity's diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at ************** if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

We’re looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.

Freelance IT Programmers, Graphics, Video and motion editing, Developers, Electrician, Electromechanics, Contractors, Plumbers, Mason Bricklayers service, Music, audio specialist, Analyst, Acting and voice services online. Can work remote and or location work on a freelancer online platform engagement. Need to have a smart phone and lap top or desk top computer to perform work.

Description:We are Lockheed Martin Join Lockheed Martin Aeronautics in Fort Worth, TX, as a Flightline Operations Support. We are the Lightning Operations Center, a dynamic team based on the flightline, dedicated to supporting flight and ground operations. As a full-time on-site team, we utilize a range of systems, including: DOMM's, talon, ALIS, JTD, QADS, Maximo, VAS, and SFM/EWI. As a member of our team, you will play a critical role in supporting all aspects of flightline operations, including: Refueling/Defueling operations, Launch and recovery, towing, and coordinating with transportation, fire department, and security on a routine basis. This role offers a range of benefits and opportunities, including: Impact on production operations, networking opportunities, career development, and fantastic team culture. WHAT YOU WILL BE DOING To be successful in this role, you should have: Prior experience working around live aircraft, basic computer skills with the ability to learn and adapt to new systems and software. The Ideal Candidate for this role is a multitasker who thrives in a fast-paced environment and enjoys being busy. You should be: * A strong communicator able to effectively communicate with various teams and stakeholders. * A team player able to build and maintain strong relationships with colleagues from diverse backgrounds and departments. * Adaptable and flexible: able to adjust to changing circumstances and priorities, with a willingness to learn and grow. If you are motivated and dynamic individual who is looking for a challenging and rewarding role, with opportunities for growth and development, we encourage you to apply for this exciting opportunity. WHAT'S IN IT FOR YOU * Innovative Work: Contribute to the manufacturing of the F-35, the world's most advanced fighter aircraft. * Comprehensive Benefits: Competitive compensation, 401(k), tuition assistance, and more. Learn more about Lockheed Martin's comprehensive benefits package here. This position is in Fort Worth, TX Discover Fort Worth. Basic Qualifications: * Prior flight line experience * Experience with Microsoft Office Suite Desired Skills: * Experience supporting military flight operational aircraft. * Aircraft launch and recovery experience. * Working knowledge of test support equipment requirements. * Familiar with JSF electronic maintenance, design, and specification systems such as ALIS, JEDI, VAS, JTD, QADs, Maximo, and SFM/EWI experience a plus. * Experience in/working with a Maintenance Control or Maintenance Operations Center for flight operational aircraft. Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration. Clearance Level: Secret Other Important Information You Should Know Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings. Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility. Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits. Schedule for this Position: Non- standard 40 hour work week as assigned by leader Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration. At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work. With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility. If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications. Experience Level: Experienced Professional Business Unit: AERONAUTICS COMPANY Relocation Available: Possible Career Area: Manufacturing Type: Full-Time Shift: First

OBJECTIVE Inside Group Health Customer Service Support Specialist Objective To promote, support and enhance the effective sales and servicing of group health insurance offered by Farm Bureau Health Services a division of Community Services Acceptance Company (CSAC) (aka FB Partners Group), a brokerage agency. This role combines a high-level customer service with administrative and operational support in quoting, onboarding new groups, servicing existing clients and managing renewals. To provide support to the Group Health Inside Sales Agents, external Farm Bureau Agents and other health insurance partners. RESPONSIBILITIES Inside Group Health Customer Service Support Specialist Responsibilities Customer Service & Plan Support Maintain detailed and accurate documentation of all customer interactions in CRM or ticketing systems. Explain plan benefits, eligibility, coverage, claims and provider network information clearly and accurately. Troubleshoot issues related to billing, enrollment, ID Cards, and claims, ensuring timely resolution or escalation. Guide employers and HR representatives through benefit offerings and administrative tools. Renewal & Retention Support Assist account managers or brokers with gathering renewal materials and communicating plan changes to clients. Prepare renewal packets and support plan comparisons based on employer needs and budgeting. Provide administrative Support for Plan changes, terminations, or group updates during renewal periods. Monitor upcoming renewals and proactively follow up to ensure deadlines are met and coverage continues without interruption. Process & System Support Maintain up to date knowledge of plan designs, carrier guidelines, and industry trends. Assist in developing and updating customer service resources, FAQ's and documentation. Support open enrollment processes, including group meetings, system updates and enrollment tracking. Participate in training and cross functional initiatives to improve team performance QUALIFICATIONS Inside Group Health Customer Service Support Specialist Qualifications Required Bachelor's degree in business or insurance required or equivalent experience may be considered. Two years of experience in health insurance field preferred. Michigan Accident & Health License Required at time of hire. Note This is a remote position working from home in Michigan. It is required to work one day per month in the Farm Bureau Home Office located in Lansing, Michigan. Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19

APPLICATION INSTRUCTIONS: * CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. * CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. * If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants. Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants. JOB DESCRIPTION AND POSITION REQUIREMENTS The Recreation, Park, and Tourism Management Department is looking for support staff for its AURORA Programs. These support roles have an array of responsibilities including, but not limited to: * Preparation of program gear and supplies * Interacting with prospective students at recruitment events * Work to prepare campsites and trails for program use Support staff must be able to communicate details about the AURORA program in a clear and professional manner. This includes at varied recruitment evets which involve interaction with prospective students and their parents/families. Support staff must be able to work independently on various types of projects with varied levels of support and guidance from full-time AURORA staff. This could include maintenance or cleaning of gear, preparation of supplies for backpacking trips, trail work, or other projects. Staff members must be able to work successfully as a team in order to complete these projects. Qualifications include group management experience, Wilderness First Aid and CPR/AED certifications, and ability to drive a vehicle. BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks. CAMPUS SECURITY CRIME STATISTICS Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact ************. The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging in all its forms. We embrace individual uniqueness, as well as a culture of belonging that supports both broad and specific equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission. Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines

We are hiring for skilled Customer Service Support Specialist. You will perform data processing tasks using a basic Microsoft Excel program. Medical insurance data entry experience is highly preferred. To be considered for this position, must have a minimum of a High School Diploma and a minimum of 2 years of solid Customer Service experience, focused attention to detail and be self-motivated. Position Details: Full time, contract (Part-time positions available) M-F schedule - days Processes customer data information Maintains and updates all customer data information in all systems

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future. Job Description Job Summary The Field Service Support Specialist will provide support and various administrative duties for the Aftermarket field service team, as well as maintenance of the department's various systems. Support will include processing of customers' on-site service orders, work order creation, billing of services, service quotes, service invoicing, data input into our CRM & ERP systems, and support of general field service operations and customer support. The position will provide administrative support directly to customers, Field Service Engineers, Field Service Managers, in addition to the Sales and Factory Service teams as required. Additionally, this position will assist the Service Team with business process improvements, business analysis reporting and the support of various department systems. This position is a hybrid position and will require working from the Boulder, CO office with the ability to also work remotely as appropriate and as scheduled. Key Characteristics We are looking for a person who is self-directed, is attentive to details, is client focused, able to manage a dynamic work environment, comfortable with customer interactions and capable of balancing daily and weekly administrative priorities. An ideal candidate would be comfortable and proficient with software applications related to customer management and business management systems, as well as a succinct and efficient communicator. We are looking for a candidate that is technically competent and has work experience in customer support, sales support, order management and maintenance of customer & sales account information. Duties & Responsibilities Process Purchase Orders for services - work orders, contracts, invoicing Support & coordinate service orders for Field Service Engineers Quoting & Re-quoting of Services Manage customer inquiries and billing & contract issues (Direct and Indirect) Pursue delinquent repair Purchase Orders Support Month End closure activities Manage release and pre-service preparation for services for new instruments Process Credit Card transactions for services Input, reporting and data updates in Salesforce (CRM) General support of Field Service Engineers, Field Service Managers and Sales Collaborate with cross-functional teams to identify and resolve complex customer issues and process bottlenecks Support the development and maintenance of standard operating procedures (SOPs) for service operations Provide subject matter expertise and guidance on service offerings and Salesforce (CRM) processes Ensure compliance with all aspects of on-the-job safety and with all Veolia policies and procedures Qualifications Knowledge, Skills & Abilities Salesforce (CRM) administrative or superuser experience Strong written and verbal communication skills Business Process Development SAP (ERP) Order Processing abilities and experience Organizational Skills / Attention to Details / Compliant to Process Computer proficiency with Google Workstation or similar office applications Customer Support and Customer Interaction skills & experience Self-directed / Manage multiple responsibilities Good listening and problem solving skills Collaborative Ability & experience resolving customer pricing and account discrepancies Knowledge of Field Service Operations Knowledge of Sales/Fulfillment Operations and Warehouse Operations Ability to make good business decisions based on risk-reward analysis and business objectives Ability to learn applicable company procedures within a reasonable time from start of employment Education & Experience Required: Associate's Degree in Accounting, Business Administration, Science, or similar discipline (or equivalent education) with at least 2 years of work experience in customer service, sales support, administrative support, or warehouse support High School Diploma or equivalent education, with at least 4 years of work experience in customer service, sales support, administrative support, or warehouse support Preferred: Bachelor's Degree in Accounting, Business Administration, Communications, Science, or similar discipline 2 years of work experience in SAP (ERP) and Salesforce (CRM) or similar systems 2 years of work experience in Service operations Working Conditions Office environment and/or Work from Home environment Use of laptop and mobile systems Reach with hands and arms, below and above shoulder height Stand, sit, stoop, kneel, crouch Effective communication though talking and hearing Additional Information At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include: ● Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate's knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $28.00 - $34.00 USD ● Medical, Dental, & Vision Insurance Starting Day 1! ● Life Insurance ● Paid Time Off ● Paid Holidays ● Parental Leave ● 401(k) Plan - 3% default contribution plus matching! ● Flexible Spending & Health Saving Accounts ● AD&D Insurance ● Disability Insurance ● Tuition Reimbursement This position is expected to stay open until May 11, 2025. Please submit your application by this date, to ensure consideration. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. ****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**** VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of VWTS, and no fee will be due. All your information will be kept confidential according to EEO guidelines. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Job Details Fully Remote Per Diem NurseDescription As needed, the PRN (pro re nata) Nurse, drawing on their strong clinical experience, provides clients (RNs, Diabetes Educators, and other medical professionals) with onsite, in-person, virtual, and telephone-based support, application training, and guidance. The PRN Nurse educates nurses, medical professionals, and other providers on the capabilities of Glucommander. This is a field-based, per diem position, where hours and work assignments vary according to the incumbent's availability and Company needs on an “as needed” basis. The position works with clients across the country. Travel to and from client locations and certain overnight travel is necessary to support client needs. Essential Job Duties and Responsibilities Travel to client sites or conduct remote sessions and provide safe and effective guidance and education to healthcare practitioners, including RNs, diabetes educators, and other medical professionals, on the use of the Glucommander IV and Glucommander SubQ Maintain current knowledge about Glucommander products and services and serve as a subject matter expert Maintain strong and current knowledge of diabetes and clinical inpatient glycemic management and the ability to communicate and educate staff on these topics Able to evaluate effectiveness of training and re-educate around Glucommander in both group and individualized settings Complete and maintain full competency in Glytec quarterly assigned education, including regulatory, Company policy, or Glucommander updates by the deadline Flexibility to choose go-live assignments based on the incumbent's schedule. Support a minimum of 2 to 4 go-live assignments per year for Glucommander SubQ Go lives typically require 3-5 days of overnight travel Manage travel logistics, including booking travel and submitting expense reports Utilize Salesforce.com to track and communicate integration progress to internal stakeholders Meet with the internal team regularly to review deliverables and deadlines Ensure a positive client experience; follow up as needed, transition client to internal team for ongoing support Completes all onsite preparation requirements in a timely manner. Preparation includes reviewing client-specific clinical workflows and education, booking travel, and fully complying with vendor credentialing Qualifications Knowledge, Skills, Abilities and Experience Minimum Associate Degree in the life sciences field, Bachelor of Science in Nursing preferred Current RN license is required Minimum of 2 to 3 years' clinical RN experience with emphasis in diabetes care and management of complex glycemic issues CDCES, or BC-ADM preferred EMR experience is highly preferred (especially Epic & Cerner) Incumbent must rely on prior clinical experience and complex issues resolved when providing demonstrations and responding to clinician questions regarding the optimization of insulin therapy and the clinical benefits of Glucommander High proficiency and familiarity with computers and technology; ability to apply computer-based concepts to clinical processes Intimate knowledge of usage, utilization, capabilities, and clinical benefits of Glucommander IV and SubQ is required Effective oral and written communication skills Strong interpersonal skills; ability to communicate effectively with internal and external stakeholders, including clinical and non-clinical staff at all levels Self-motivated Strong critical thinking and organizational skill Available to work day and evening shifts (7 am - 3 pm & 3 pm - 11 pm) Knowledge of Microsoft Office 365; Outlook, Word, Excel, PowerPoint Glucommander SubQ experience is highly preferred but not required Able to travel domestically at least 100% of the year (attend on-site go-live) Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones. Physical Demands This is a predominantly active role. This role performs work that requires physical movement; workers change work locations based on assignment, capable of walking, standing, sitting, lifting, carrying, reaching, pushing, pulling, reaching above shoulders and below the waist and repetitive movements. Must possess a valid driver's license.