Support Jobs Near Me

*Technical Support & Sales Rep* At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you'll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you'll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or offsites. Your hiring manager can share more about this role's hybrid or remote designation. This position is not eligible to be performed in Alaska, California, Colorado, Louisiana, Massachusetts, Mississippi, New Jersey, New York, North Dakota, Oregon, or the Virgin Islands *Join our team...* As a Technical Support & Sales Representative, you will be responsible for ensuring we are delivering on our customer experience promises. You will join a team of 10-15 Guides who interact with existing and potential GoDaddy customers. In this role, you will provide an exceptional GoDaddy customer experience (WOW Experience) to every customer by giving our customers the tools and insights to help transform their ideas into successful online ventures! This will be completed through analysis of a customer's account and in-the-moment consultative conversations leading to product/service recommendations. *What you'll get to do...* * Field inbound calls and exhibit the behaviors of WOW throughout the entire interaction. * Provide consultation to customers regarding new products and services that will help their businesses succeed. * Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate. * Troubleshoot GoDaddy products as needed in order to deliver stellar customer service. * Take full ownership of and provide a thorough resolution to customers. * Meet metrics that could include but are not limited to Customer Availability, Net Promoter Score, and New Sales Per Day. * Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment. *Your experience should include...* * 2+ years' sales experience with a proven record of understanding customer needs. * 2+ years' experience in a commission, bonus, and/or metrics-driven environment. * Ability to meet sales quotas while providing a great customer experience. * Experience using a CRM or other customer management software. * Great interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment. * Proven ability to promote and build extraordinary customer rapport. * Ability to take complete ownership of customer issues and provide a truly extraordinary customer experience, one customer at a time. * Extensive knowledge of internet technology. * Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls. Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law. * This position requires a smart phone or other smart device that can (1) access the Google Play or Apple Store and install applications, and (2) receive SMS (text) messages in order to remotely access GoDaddy's network resources. *You might also have...* * Experience owning and/or operating a small and/or midsize business (SMB). *Schedule* Our shifts may require working nights, weekends, and holidays. *Compensation* As with many sales roles, our compensation combines both an hourly rate ($17/hour) and variable incentive plan. Employees working full-time start annualized at $35,360 and those who meet 100% of target or more can expect to fall between $50k and $60k all in. *We've got your back... *We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process. We also embrace our diverse culture and offer a range of Employee Resource Groups (*Culture*). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. *About us... *GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit *About Us*. At GoDaddy, we know diverse teams build better products-period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day-focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our *Diversity Careers page*. _GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements._ _Refer to our full_ _*EEO policy.*_ Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to *************************. *Colorado Residents:* In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. *GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.* At GoDaddy, we subscribe to a “pay for performance” approach that considers our total compensation to ensure we offer competitive pay. Total compensation elements vary based on role, but in addition to our base pay offering, may include: * Comprehensive benefits (may vary based on location) * Short-Term Incentives (annual bonus, sales incentive pay) - eligibility dependent on role and company and/or individual performance * Long-Term Incentives (equity) - eligibility dependent on role We are proud to provide pay transparency to our candidates. In the United States, we have four geographic pay groups (Groups). GoDaddy's target compensation is determined based on your location and varies based on an individual's qualifications, skills and experience at the time of the offer. For this role, our targeted base pay ranges for new hires in each US Group are: * Group 1: $12.02 - $18.27 * Group 2: $12.02 - $18.27 * Group 3: $12.02 - $18.27 * Group 4: $12.02 - $18.27 Check out *here* to see which locations are aligned to each Group. Job Type: Full-time Pay: From $35,360.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Compensation Package: * Bonus opportunities * Hourly pay Schedule: * Evening shift * Holidays * Monday to Friday * Morning shift * Night shift * Weekends as needed Work Location: Remote

RE/MAX, LLC is looking for a Customer Support Specialist I to join our Team! A successful Customer Support Specialist will deliver comprehensive, high quality support of various RE/MAX products and services. On this fast-paced team, the Specialist will need to exemplify outstanding customer service skills as well as troubleshooting skills. The Specialist will have a passion for solving problems, leveraging technology, and helping others to promote customer success. Through collaboration and teamwork, the Product Support team aims at delivering an exceptional experience to our customer each and every time. We are currently in a "remote" environment so candidate would be working from home. Essential Duties Demonstrates a constant sense of urgency during each customer interaction focusing on customer empathy and outstanding customer service Provide insight and resolutions to our agents/affiliates via phone, chat, and email through our ticketing system Provide key stakeholders regular reports as to the success of the Product Support team Works in high performing team environment where collaboration, performance and customer service are the highest priorities Participate in identification of process improvement opportunities Liaise with other departments on projects and company initiatives as needed Provides technical support of commercial and proprietary applications Assists in the pre-production testing of application upgrades and/or custom developed applications and be responsible for assisting in the deployment of production ready products Qualifications & Skills: Bachelor's degree in business, technology or similar curriculum is preferred 2+ years' experience in a customer support, operations support, product support, application support role preferred Experience in service desk software such as Salesforce, ServiceNow or Zendesk is preferred Ability to effectively communicate complex ideas in a clear and concise manner Ability to establish and maintain effective working relationships with co-workers, stakeholders, customer and vendors Ability to become a subject matter expert in both commercial and custom developed software Sincere passion for delivering exceptional customer service and overall experience Experience in real estate industry is a plus ITIL experience/certification a plus Must be able to work until 6pm Monday - Friday, as well as participate in rotating on call schedule Ability to work Saturdays Hire Range/Rate: $40,500 - $47,500 Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility. Competitive Medical, Dental, and Vision benefits Retirement plans with optimal company match Annual bonus/merit opportunity Educational Assistance Mental Health support program M.O.R.E. Events offered in-person and virtually Mentorship program Employee Resource Groups Community Engagement Diversity, Equity, and Inclusion Parenting Remote Women at RE/MAX RE/MAX, LLC & Motto Mortgage Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas! RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. *As measured by transactions sides Application Deadline: May 22, 2025

*Job Title: Night Shift Data Support Analyst* *Shift:* Third Shift (12:00 AM - 8:00 AM EST) *Contract-to-hire* *Company Overview:* We are seeking a proactive and communicative individual to join our team as a Night Shift Data Support Analyst. Our data warehouse utilizes Snowflake, and we rely on Azure Data Factory (ADF) for our data pipelines. This role is crucial in ensuring the smooth operation of our data loads and monitoring alerts to maintain the integrity of our dashboards. *Key Responsibilities:* * Monitor data load scripts in Snowflake and ADF pipelines. * Respond to alerts indicating load failures or pipeline issues. * Restart services and reinitiate load processes as needed. * Follow predefined scripts to address common issues. * Escalate issues to senior developers when necessary. * Ensure dashboards are operational and address any issues promptly to minimize downtime. * Communicate issues effectively and thoroughly to team and demonstrate professional responsiveness while working remotely. *Qualifications:* * 3+ years of professional experience working in a data warehouse or in a data analyst or developer role. * Proficiency in Snowflake and SQL is required. * Experience with Azure Data Factory (ADF) is a plus. * Comfortable working third shift (12:00 AM - 8:00 AM EST) Monday - Friday. * Strong problem-solving skills and the ability to follow predefined scripts. * Excellent communication skills and a proactive approach to monitoring and issue resolution. * Ability to work independently and as part of a team. Job Type: Temp-to-hire Pay: $45.00 - $60.00 per hour Benefits: * Dental insurance * Health insurance * Vision insurance Schedule: * 8 hour shift * Monday to Friday * Night shift Application Question(s): * Are you comfortable working night shift Monday - Friday 12 am - 8 am EST for the long-term? Work Location: Remote

Principle Systems Services and Support Analyst Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Systems Support Analyst to work in Westlake, TX! The Role Fidelity's Associate Technology team builds, manages and distributes technology solutions for more than 200 local Investor Centers and 8 Regional Campuses across the United States. Our technology solutions are crucial to Fidelity's core business, ensuring our associates have access to high functioning, reliable compute and software solutions. The Value you Deliver Provide technical leadership for a dynamic team in establishing and refining associate technologies that improve our ability to deliver market leading associate technology. Foster an environment of innovation that encourage creativity and the development of cutting-edge technology solutions to meet associate and client needs Implement, maintain, and support various products used by associates in our investor and regional centers across the United States Work closely with multi-functional teams and partners to align products with overall business goals, ensuring seamless integration and mutual success Integrate activities between teams to solve problems and enhance the associate experience Advocate for production stability and supportability by working with engineering teams to find opportunities for improvements Participate in on-call rotation with other members of the team to provide outstanding support to our customers The Skills You Bring BS in Computer Science or related technical field 10+ years as a tech lead, delivering solutions and leading operations for a product or service environments including product evaluations, design, testing implementation and support 10+ years technical leadership to deliver operational excellence by upholding strong technology standards Expertise in implementing and optimizing technology and processes in a tech forward environment Proven experience in product management operations, ideally within a network, end user compute or business application environment. (network infrastructure; PC hardware and software; Business Applications like Salesforce) Outstanding communication and collaborations skills, capable of engaging effectively with various stakeholders and cross-functional teams Ability to rapidly assimilate technology solutions, business processes, goals and objectives and distill them into well-defined stories/requirements The Team Our purpose is to improve the associates experience and boost efficiency, so they can help more people. We simplify the navigation of a sophisticated IT organization across Fidelity, increase transparency to business needs, improve operational efficiency and ensure a phenomenal IT experience. Team members share a set of core product management and analytical skills, along with differentiating skills that are suited to the squad to which they are aligned. Dynamic Working Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Bilingual - English-Spanish (Required) Responsible for communicating with physicians and patients regarding plan benefits and eligibility. This position emphasizes member education, customer service and front-line problem solving. Essential Duties and Responsibilities: Thoroughly understands the managed care philosophy and the company's products. Receives and responds to member and provider phone calls/inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Receives, records, and resolves member complaints and problems. Answers calls in a pleasant and courteous manner within 30 seconds. Routinely accesses member information via multiple computer systems. Accurately documents member and provider contacts on the computer system. Responsible for ensuring that members receive accurate and complete information. Communicates effectively and professionally with members, providers, and state agencies. Screens telephone calls and directs to the appropriate area or person as necessary. Acts as a liaison between members, physicians, and health plan. Researches member concerns and attempts to resolve issue during call. Works in coordination with other departments concerning member and provider issues. Prepares documentation and reports for review by the Customer Services Director and Supervisor. Maintains confidentiality per HIPAA guidelines. This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. Skills and Abilities: Verbal and written communication skills. Ability to work independently. Ability to meet deadlines. Ability to maintain a good rapport and cooperative working relationship with team. Work Schedule: As a continued effort to provide a safe and productive work environment, Community Care Plan is currently following a hybrid work schedule. Staff are able to work from home 3 days a week and will report to the office 2 days a week. *****The company reserves the right to change the work schedules based on the company needs. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 15 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic, travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. Qualifications High school diploma or general education degree (GED) Bilingual - English-Spanish (Required) Two to four years related experience and/or training; or equivalent combination of education and experience. Knowledge of word processing software, spreadsheet software, internet software Epic software (preferred)

Key Responsibilities: · Provide technical support for desktop/laptop hardware, software, and peripheral issues. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience.

Friday - Sunday: Onsite Friday, work from home Saturday + Sunday Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected. Fluent in Spanish 2+ years of experience in a high volume, fast-paced inbound call environment Experience with resolving technical issues virtually (hardware, software, networking, etc.) Customer service skills with clear and concise communication Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.) Plusses: Experience working with POS systems or terminal devices Experience in the financial or payment services industry Compensation: $20/HR - $22/HR Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are seeking a highly motivated Support Incident Specialist to join a dynamic IT Global Support Team on a temporary basis for approximately 6 months. This role focuses on assisting with special projects that require additional IT support resources. The ideal candidate will be detail-oriented, organized, and passionate about delivering outstanding internal customer service. Key Responsibilities: Review new Incident and Service Requests via ServiceNow, ensuring all IT control requirements are met. Promptly document and return incomplete requests for revision. Follow up on pending system access requests and maintain ticket queues aligned with service level objectives. Quickly identify issues needing escalation and alert the department manager in a timely manner. Allocate IT support tickets appropriately and assist in more complex resolutions as needed. Collaborate with team members to resolve technical support issues efficiently. Actively contribute to continuous process improvement initiatives. Ensure compliance with internal policies, federal and state regulations, and safety standards. Requirements: High school diploma or equivalent required; some college coursework in Information Technology is a plus. Minimum of one year of customer support or Service Desk experience preferred. Proficient knowledge of Microsoft operating systems and applications. Experience with ServiceNow or similar ticketing systems preferred. Strong communication, interpersonal, and analytical skills. Detail-oriented, with an ability to prioritize tasks effectively. Committed to providing high-quality customer service to internal clients. Ability to work independently and thrive in a fast-paced, team-oriented environment. Additional Information: Standard office environment; remote work flexibility may apply. Candidates must successfully complete a drug test and background check before hire. Temporary role expected to last approximately 6 months. ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees. At ttg, "We believe in making a difference One Person at a Time," ttg OPT. IND1

Application Support Analyst is needed for a contract opportunity with our Energy Industry client located in Pennsylvania. Job Details Duration: 12 months initial contract Hourly pay rate:$35.21-$47.89 hourly Depending on Experience Job Responsibilities Troubleshoot and resolve advanced IT issues with operating system software and third party applications in production and non-production environments; Analyze and escalate issues where necessary. Automate processes for software installation, monitoring, alerting, file management, configuration management and other operational areas. Develop and maintain a strong relationship with the core business solution vendors. Serve as a technical liaison between these vendors and business units. Perform day-to-day operations and maintenance tasks to ensure non-production and production environments remain fully functional. Provide system support for changes and enhancements following the accepted change management protocols. Document installation and troubleshooting procedures for all approved software and make available to other members of the team and related support teams. Requirements 3-5 years of experience in application support for a software development team, or a recent computer science degree with excellent technical abilities and able to learn very quickly Strong understanding of operating systems, networks and communication protocols, storage technologies, software development, databases, and security concepts Longevity in work history, unless entry-level Tenacious, never gives up on problem-solving, enjoys solving problems as primary function Experience with Microsoft 365 tools specifically SharePoint Online, Purview and One Drive, or Open Text Experience with system administration and performance monitoring tools such as Splunk, Perfmon, or Galileo Experience writing SQL queries Experience with system monitoring Experience supporting cloud applications Experience with CSS Experience maintaining Oracle RDBMS and Microsoft SQL Server database servers from an administrative perspective Extended ECM preferred Degree in Computer Science or work experience equivalent Estimated Min Rate: $35.21 Estimated Max Rate: $47.89 Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit ************************************************ to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

Why work with us? The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint. Employees enjoy a plethora of benefits to include: A diverse, inclusive, professional work environment Flexible work schedules Company match on 401(k) Competitive Paid Time Off policy Generous Employer contribution for health, dental and vision insurance Company paid short term and long term disability insurance Paid Maternity and Paternity Leave Tuition reimbursement Company paid life insurance Employee Assistance program Wellness programs Fun employee and company events Discounts on travel insurance Who are we? Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following: CSA: US travel insurance brand for retail and lodging partners. Learn more here. Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here. GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here. Iris, Powered by Generali: identity and digital protection solution. Learn more here. Trip Mate: US travel insurance brand for tour operator, cruise and airline partners. Learn more here. What you'll be doing. Job Summary: The Senior Operations Support Specialist is responsible for identifying and improving the outcomes of operational processes to improve efficiencies, reduce cost and increase customer satisfaction. This position serves as a key resource for information, problem solving, reporting and communication in all areas pertaining to organizational and operational improvements in compliance with company policies and government regulations. The Senior Operations Support Specialist reports to the Director of Operations Strategy. Principal Duties and Responsibilities: Process/Continuous Improvement Lead complex root cause analysis to determine metrics, troubleshoot business issues and create process documentation Carry out complex transversal project/program reporting and analysis for process mapping, develop budgets and cost analysis to determine project/program feasibility Facilitate continuous improvement with managers and act as an internal consultant, developing short- and long-term strategies for the organization. Facilitate operational efficiencies and reduce costs by reducing workflow inefficiencies Monitor progress to check if changes yield desirable results. Incorporates continuous improvement and establish measurable standards at the start of a project and then compare actual project results, regularly generating detailed update reports for management Develop and deliver workshops or team training, openly sharing guidance and technical expertise and ensuring that learning resources are widely available Evaluate bottlenecks, develop plans to resolve issues, set and monitor performance goals and streamline operations by introducing state-of-the-art continuous improvement methodologies Develop and conduct audits, maturity assessments, program evaluations and reviews to drive results to ensure change is permanent & delivering cost/capacity savings to the business Integration and Standardization Help to develop and deliver strategic operations planning to best position the organization for future growth and expansion Ensure existing processes maintain a high level of performance while continuously reviewing and refining those processes to make additional improvements Maintain, compile, analyze, and report metrics of improvement projects Collect and analyze information to recommend performance improvement areas while also working to direct cross-functional teams Provide sustainment support for completed North American Lean Transformation waves across all sites, including the completion of 100-day maturity assessments for all departments Assist with multi-organizational integration across North America, identifying common processes throughout organizations to ensure standardization of operational procedures and where gaps exist, work with leadership to reduce variability of non-standardized processes Support the One Organizational model in North America by assisting with cross training of staff across all North American Entities Requirements: Minimum five years of progressive experience in an Operations department or working on Efficiency Projects Advanced to expert level experience using Microsoft Office Suite (Excel, Access, PowerPoint, Word, Outlook, SharePoint) required Developing reports & statistical data with PowerBI & SharePoint Understanding of automation technology solutions Strong analytical/problem-solving skills and results oriented Excellent verbal and written communication skills Ability to work independently with supervision while performing a variety of complex and non-routine tasks Ability to multi-task Attention to detail and accuracy of data Interface effectively in a fast paced, dynamic environment with all levels of the organization Demonstrate judgment, tact and diplomacy in dealing with internal customers Possess initiative, enthusiasm, intellectual curiosity, and ability to perform as a team player Must possess a strong work ethic Preferred: Experience in Project/Program Management Experience in the Insurance Industry Understanding of Lean and process improvement principles (i.e., Lean Six Sigma or Agile), Lean certification Education/Certifications: Requirements: High School Diploma or Equivalent (GED) required. Preferred: Bachelor's Degree in business administration or similar preferred Where you'll be doing it. This is a hybrid role based out of our Pembroke Pines office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week. When you'll be doing it. While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need. Apply today to begin your next chapter. Don't meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: *************************************************************************************************** The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company's Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.

Functional Support Specialist / Technical Support Specialist This is a hybrid (40% remote and 60% onsite) role in San Francisco, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster. About the job: As a Functional Support Specialist at Odoo, you play a key role in helping us bring speedy solutions to our valued small and medium-sized business (SMB) customers in North America. You'll work closely with other customer-focused roles, contributing to our team's growth and playing a big part in Odoo's overall success. Your understanding of the ins and outs of SMBs and their different functions is crucial for this position. Join us at Odoo and make a meaningful impact with your expertise supporting our valued SMB customers. Responsibilities: Expertise: Become proficient in utilizing Odoo's SaaS/Cloud-based applications Problem-solving: Prioritize and implement innovative solutions for resolving customer inquiries Communication: Effectively communicate ideas and solutions to customers using written and verbal methods Customer satisfaction: Ensure prompt and accurate resolution of customer issues to enhance their satisfaction levels Collaboration: Engage with Engineering, Product, and Developer teams to escalate critical issues and provide valuable feedback Product testing: Actively participate in testing new and updated products, offering insights for improvement Support channels: Address Tier 1 and 2 issues via email, chat, and phone Customer feedback: Collect and convey user feedback to the product team to contribute to feature development Must-Have: Bachelor's degree SaaS familiarity and knowledge of G Suite Ability to communicate technical concepts clearly and effectively, both written and orally Ability to learn quickly Thrive in a critical learning and social setting, embracing new challenges and opportunities Nice to Have: Business experience at an ERP Experience/knowledge with tickets-support Previous work experience in a fast-growing startup environment Sociable and outgoing Compensation and Perks: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days, and paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $63,000-$95,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Job Title: Remote Support Desk Associate Hourly Pay: $23 - $30/hour We're looking for friendly, tech-savvy Support Desk Associates to join our growing remote team. In this role, you'll play a key part in helping customers resolve technical issues, navigate our systems, and feel confident using our services. Whether you're just starting out or looking to expand your skill set, this role offers flexibility, comprehensive training, and a positive, collaborative team environment. You'll gain valuable experience in customer support, technical troubleshooting, and communication, all from the comfort of your home. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, chat, or email Troubleshoot basic technical issues, offering step-by-step guidance in a friendly and patient manner Log and update support cases accurately in our internal ticketing system Escalate complex issues to appropriate departments while ensuring a smooth handoff Stay informed about product updates, new features, and changes to support procedures Follow standard protocols to maintain high levels of customer satisfaction Qualifications: Strong communication and problem-solving skills Basic understanding of computer systems and troubleshooting steps Self-motivated and able to manage tasks independently in a remote environment Comfortable using CRM systems or support ticket platforms Reliable internet connection and quiet home workspace No prior technical experience required-customer service experience is a plus Perks & Benefits: 100% remote with flexible scheduling Hourly pay: $23 - $30 based on experience Paid training with comprehensive support resources Opportunities for advancement and long-term career growth Supportive, team-oriented culture with regular check-ins and mentorship

Responsive recruiter Benefits: Flexible schedule Opportunity for advancement Training & development KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com-the first consumer background checking system of its kind-and ClarityIQ, a high-tech/high-touch investigative case management system. MISSION We're on a mission to help the world make clear and informed hiring decisions. VALUE In order to achieve our mission, our team embodies the core values aligned with it: core-values Customer Focused: We are customer-focused and results-driven. Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence. Fact Finders: We are passionate investigators for discovery and truth. Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about. IMPACT As a small, agile company, we seek high performers who relish the idea that their efforts will directly impact our customers and help shape the next evolution of background investigations. KENTECH Consulting Inc. is seeking a detail-oriented and tech-savvy RFP Specialist to drive automation, efficiency, and organization in the proposal process. This role requires AI-driven process automation expertise, strong document management skills, and the ability to coordinate client relationships effectively. If you have a background in proposal writing, contract management, or operations, we'd love to hear from you! Key Responsibilities ✔ Automate the RFP Process - Implement and manage AI-driven tools to enhance and streamline proposal workflows. ✔ Optimize Operations - Navigate project management software and new portals to improve operational efficiency. ✔ Document Management - Organize, coordinate, and control sensitive documents with precision and confidentiality. ✔ Client Coordination - Maintain strong client relationships, ensuring professional, timely, and customer-centric communication. Qualifications & Experience ✔ Professional Experience - 2+ years in proposal writing, contract management, or administrative roles related to RFP processes. ✔ Educational Background - Bachelor's degree in Business, Communications, Public Administration, or a related field (preferred). ✔ Process Automation & Software Skills - Experience with AI tools for automating RFPs and project management software. ✔ Technological Proficiency - Skilled in Microsoft Office, Google Suite, and workflow automation tools, with the ability to quickly learn new platforms. Why Join KENTECH? 🌍 Remote & Flexible - Work from anywhere in a high-impact, tech-driven environment. 📈 Professional Development - Access to training, learning opportunities, and career growth. 💡 Innovative & Collaborative Culture - Be part of a dynamic team shaping the future of AI-powered RFP automation. 📢 Apply Now! If you're an organized and tech-savvy professional with a passion for efficiency and automation, we want to hear from you! KENTECH Consulting Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace. This is a remote position. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. WHO WE ARE KENTECH Consulting, Inc. is the premiere background investigation solutions firm in the U.S. As a licensed Private Detective Agency, our experts use the latest technology to provide comprehensive, reliable reports to help our clients make sound business decisions. We have our finger on the pulse of the industry and understand your business demands. With multi-industry experience, we provide compliant services with a diverse host of investigation services. WHAT WE DO KENTECH offers customized solutions tailored to the industry that matters most to any business. Our innovative, sophisticated tools allow us to provide digital background and security checks up to 75% faster than traditional methods. As an established authority for background checking technology throughout the U.S., KENTECH offers instant access to more than 500 million records in our database. OUR VISION To help the world make clear and informed decisions. OUR MISSION KENTECH is a global provider of background investigation services. We are committed to providing our clients with fast and accurate results. Careers WE ARE LOOKING FOR. . . . Remarkable people who are critical thinkers, intellectually curious and passionate. People who are great at what they do and create value by generating ideas and results that exceed expectations and delight customers. Kindred spirits-people interested in being a part of the background checking industry and who "get" our noble vision of helping revolutionize digital identification with amazing solutions and zealot for customer service. People who relish a good challenge and have never walked away from a problem that they could not resolve. Those who accept nothing less than being part of a high-performing company that encourages every individual to be at their "professional best". People who know the meaning of "work hard/play hard", who like to laugh and have fun at work, consider their co-workers to be friends. Individuals who are as excited by our future as we are (and want to be a part of it). IF THIS IS YOU, CHECK OUT OUR CURRENT OPPORTUNITIES-DON'T DELAY ; YOUR TEAM AWAITS.

GTreasury is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, GTreasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments, and financial risk management. With enterprise clients spanning North America, EMEA, and APAC, GTreasury is headquartered in Chicago with offices in London, Sydney, and Manila. The Client Support, Team Lead performs the key role in supporting our Treasury management software solution and reports directly to the VP of Global Client Support. You will be responsible for optimizing our processes and managing a team of Support Analysts to provide exceptional service to our clients. You'll play a key role in shaping our customer experience as we continue to scale, ensuring a smooth transition from Implementation to Support, effective incident management, and proactive problem-solving. You will also work closely with the Customer Success Managers to ensure the highest level of client satisfaction. The Client Support Lead will act as front-line support for our current client base escalations, helping to bring problems to resolution quickly and professionally. The Client Support Lead will also act as the internal support resource, helping other staff members resolve issues and deliver solutions to clients. The Client Support Lead is expected to take on multiple projects including but not limited to functional customizations, product improvements, and business process improvements. What You Will Do: Day to day support of analysts (ticket assignment, priorities, workload, and escalations). Manage the teams incoming client tickets by assigning/ reassigning the cases, controlling the cases priority, action plan, and SLAs Develop and apply product knowledge of GTreasury to provide clear and concise resolutions to complex client inquiries Lead weekly team and one on one meetings and contribute to the Troubleshooting Guides Ensure high-levels customer satisfaction for all our customers. Act as Senior Incident Commander when an Incident of Severity 1 or 2 are encountered to ensure constant client communication until issue is resolved. Manage and mentor a team of Support Specialists, fostering a high-performance culture and ensuring professional growth. Work closely with all cross functional teams, (i.e., QA, Account Management and Product) to ensure appropriate levels of service are maintained. Confidently handle phone calls and solve escalated tickets, acting as a player-coach to your team. Handle the transition from Implementation to Support. Effectively use internal tools to ensure service documentation and transparency of service. Understand our client's business needs so that we deliver the best quality of service. Resolve issues with empathetic, over-the-top customer service, prioritizing based on impact to our client's business impact. Who We Are Looking For: 3+ years of experience working in Financial Technology/Services or similar industry 3+ year of experience leading or managing a team 3+ years of experience as a Client Support Analyst Good understanding of financial theory, treasury, banking, or accounting Experience working in high-touch service or technical environments Sound technical experience and applicable knowledge Excellent listening, presentation, and consultative skills Proven organizational, leadership, and interpersonal skills and proven success working directly with clients Good team player with the ability to act on their own initiative Ability to multi-task, re-prioritize and adapt to rapidly changing needs and fast-paced environments Highly organized and able to handle multiple responsibilities Excellent problem-solving skills and service-oriented attitude Excellent verbal and written communication skills - ability to interface and influence at multiple organizational levels Personal Qualities: Strong orientation towards systems, process improvement, and task automation Interpersonal skills to help nurture client relationships, and work with cross-functional teams Ability to think critically, solve problems and propose solutions Self-start who can independently multi-task, efficiently prioritize tasks, and drive projects to completion Highly organized and able to work in a fast-paced environment Meticulous attention to detail and accuracy in work Excellent verbal, written, and interpersonal communication skills EDUCATION REQUIREMENTS: Bachelor's degree in accounting, Finance, and related field preferred Enrollment in CFA, CTP or other professional program a plus What You Will Get: Great benefits, culture, and the ability to work remotely A high impact, high visibility role at a growing SaaS company that values personal growth, accountability, and the concept of “good work.” A great management team and reporting structure that supports you and your growth A culture of open collaboration and problem solving An empowered role on the product team, responsible for driving business value Our benefits include: Salary: The expected annual salary for this role is $85,000. Actual compensation for an individual may vary depending on skills, performance, qualifications, experience, and location. Excellent medical, dental and vision insurance options HSA and FSA options + company HSA contributions 401K matching 100% paid parental leave 15 paid holidays + competitive PTO 100% remote working More About GTreasury: GTreasury provides CFOs and Treasurers with The Clarity to Act on strategic financial decisions with the world's most adaptable treasury platform, empowering them to face the challenges of today and tomorrow. Our industry leading solutions are purposefully designed to support every stage of treasury complexity, from Cash Visibility and Forecasting to Payments, Risk, Debt, and Investments. With GTreasury, financial leaders gain comprehensive connectivity across all banks and ERPs to build an orchestrated data environment, enabling rapid value realization with implementations up and running in weeks. Plus, our unmatched industry expertise ensures clients' continued success through dedicated guidance and top-tier support. Trusted by over 1,000 customers across 160 countries, GTreasury provides treasury and finance teams with the ability to connect, compile, and manage mission-critical data to optimize cash flows and capital structures. GTreasury is headquartered in Chicago, with locations serving EMEA (Dublin and London) and APAC (Sydney, Singapore, and Manila). At GTreasury, we know that our people are what makes GTreasury great and we celebrate the unique perspectives and experiences that our diverse teams bring to the table. GTreasury is an equal opportunity employer and does not discriminate against employees or prospective candidates based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws and we strongly encourage people from underrepresented groups to apply! If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to **************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Learn, Lead & Grow at Sitel Group We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves. GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there. BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so. WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work. GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts. MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group . As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience. Learn more at ************* and connect with us on Facebook, LinkedIn and Twitter. Job Summary As the Team Lead of IT Site Support you will be responsible for overseeing a group of specified clients and will be assigned a support group (Site IT Team members) who will coordinate the daily activities in the Knoxville location. You will be working in an extremely fast paced environment and must be able to flex and adapt to rapid change in both business needs and technological advancement. Multiple team members will be going to you for guidance on how to resolve concerns raised by external clients, Sitel IT, agents, and/or our Operational functional partners. You must have strong communication and decision-making skills to be able to direct your team on how to resolve the concerns, prioritize tasks, distribute workload to the team to make deadlines, help resolve any resource challenges, and escalate appropriately due to tight time frames. Primary Job Responsibilities Full responsibility for the operational maintenance and services across the IT environment and provide day to day IT operational decisions, technical support, and escalation support for the sites, support team, and clients assigned. Manage the day to day site IT team members from a dotted line perspective and partner closely with the Regional Manager. In addition, provide feedback to the regional manager for the performance of your support team members for all performance reviews. In addition to the management responsibility, this will be a hands-on role maintaining the functions of the site, and be 24x7on-call incident management support, remote-hands support for Network, Telephone, Server, QA and application engineers to ensure high system uptime and end user satisfaction in a call center environment. Meet regularly with the Philippine & India IT support leaders to drive enhancements to enhance the service levels for our customers via all channels, and share with their support teams (example, phone, chat, self-service, etc). Attend and represent their support team / clients on the daily operational call, security audits, and help manage additional projects and/or sites to help achieve service levels. Assist with the queue management, inventory mgmt., tech documentation, monthly business reviews, and delegate out the tasks for the queues, projects, etc. Primary Job Responsibilities Assisting with ensuring all inventory processes and all equipment in-center and at home are following the proper inventory procedures. Oversee and manage all shipping, returns, and coordinating the schedules for shipments with the local and global team members. Partner with the logistics team to coordinate the delivery and tracking of IT equipment that is going to a Sitel at home user or returning from a Sitel at home user. Assist with resolving equipment issues, working with vendors on warranty claims, handle escalations, etc. Build a strong relationship with our Philippine & India IT support teams to ensure their support team can be an escalation point to drive first chat and/or call resolution for our customers. Skills/Knowledge/Abilities Comfortable taking the lead and delegating the workload to the support team, while maintaining good communication with the business. Excellent troubleshooting and customer service skills; ability to multi- task and take initiatives with minimum direction; team player. Ability to take initiatives with minimal direction and lead an IT support team. Ability to analyze, document and develop solutions. Drive problem resolutions and new client processes. Partnering with other support teams to identify solutions that will benefit all teams involved, and then implement the proposed changes within their support team. Competent to train new hires, analyze and formalize process improvements, work with all areas of the organization. Responsible for training, supervising the maintaining service levels for specific Support team, Sites, and clients assigned. Building & imaging Hardware, with a working knowledge of Microsoft SCCM (Preferred) Virtual / Remote troubleshooting (Advantageous) Skills/Knowledge/Abilities Follow and enforce corporate policies and procedures maintaining and enforcing the highest standards of security as set out by the corporation In depth knowledge of Windows Operating Systems and Microsoft Office; A+ Certification; LAN and WAN networking skills needed for troubleshooting (NIC's, hubs, routers, switches); knowledge of tape backup and restore procedures and applications anti-virus procedures and application knowledge necessary; PC image creation and updating knowledge required. Experienced in defining and supporting change management efforts, with the ability to identify and analyze organizational impacts for internal stakeholders affected by new initiatives Ability to think strategically and create, recommend and execute on Technology service improvements in collaboration with peers in Enterprise and Divisional Technology areas Strong problem-solving skills, able to readily tackle and assist in resolution of high priority incidents impacting business operations Laptop, PC, DNS, DHCP, Active Directory, Win 10 support experience (Essential). Problem-solver with demonstrated advanced knowledge of field. Experience Minimum of 2 years' experience in similar capacity recommended Proven IT skills within a desktop support (2nd level role) is very advantageous, as is experience in a call center environment Previous onsite engineer or similar experience would be very advantageous Knowledge of the call center and BPO business is also very advantageous Education and Certifications AAS in Computer Science is desired or equivalent combination of education and experience MCSE preferred #LI-LK1

APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants. Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants. JOB DESCRIPTION AND POSITION REQUIREMENTS: We are seeking a mid-level to senior-level Part-time Engineering Support Specialist to join the Navigation Research and Development Division of the Applied Research Laboratory (ARL) at Penn State. This individual will provide electrical and mechanical technical assistance for experimental projects and assist with local facility's needs. This position will be located in Warminster, PA. ARL is an authorized DoD SkillBridge partner and welcomes all transitioning military members to apply. You will: Assist with the design, fabrication, and support of testing at the Anechoic Chamber and Navigation Center Provide both mechanical and electrical technical assistance for projects Support facility operators performing hardware inventory, calibrations, mechanical and electrical installations surface mount soldering, and fabrication of research prototype hardware and sensors Coordinate infrastructure and property maintenance and improvement planning Assist with obtaining local facility services Monitor work being done by contractors on site Move anechoic absorber and assemble/operate equipment.. Minimally requires an Associate's degree and 4 years related experience, or an equivalent combination of education and experience. A degree in Electrical Engineering Technology or Mechanical Engineering Technology is preferred. Required knowledge/skills include: Soldering, cable making, mechanical assembly, electronic systems and instrumentation Ability to enter small spaces, working in confined environments, and work on ladders and lifts good communication and writing skills ability to work independently and manage tasks Preferred knowledge/skills include: Familiarity with standard electronic and instrumentation troubleshooting ARL is a US Navy University Affiliated Research Center (UARC). As a UARC, ARL conducts mission-driven research aligned with Department of Defense (DoD) priorities, provides independent technical expertise, and serves as a trusted advisor to the DoD. ARL bridges the gap between academia, industry, and government in defense science and technology, developing cutting-edge solutions and transitioning them into operational use to strengthen national security. You will be subject to a government security investigation and you must be a U.S. citizen to apply. Employment with ARL will require successful completion of a pre employment drug screen. FOR FURTHER INFORMATION on ARL, visit our web site at **************** **The proposed salary range may be impacted by geographic differential.** CAMPUS SECURITY CRIME STATISTICS: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. Employment with the University will require successful completion of background check(s) in accordance with University policies. EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact ************. Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines Warminster, PA

Job Summary:The Engineering Support Specialist is an essential technical contributor in the organization who is responsible for providing second-level support and problem resolution for proprietary applications and products. Their primary purpose is to triage, investigate, prioritize, and solve issues. This role will work closely with our product and engineering teams to improve documentation, processes, monitoring, and our products. They will be experts on our internal products and technology and will be capable of researching issues independently.Responsibilities: Expectations: Incident Response: prioritize incoming inquiries and issues, acknowledging receipt and initiating the troubleshooting process promptly. Product and System Expertise: this person understands our products and services. Ensuring that they can effectively diagnose and resolve a wide range of engineering challenges. Standardization & Process Improvement: where it makes sense to do so, harmonize methods of ingesting, triaging, tracking, and communicating about issues. Effective Communication: Clear and concise communication is essential in this role. This person keeps stakeholders informed throughout the resolution process, providing regular updates and transparent feedback. Issue backlog review with the appropriate product and engineering resources will occur frequently. Frequent standups for triaging and routing will occur. Work will be visible, status will be clear, and measurements will exist. Performance Outcomes Performance Outcome: Technical Support and Collaboration Process Improvements: A consistent, repeatable, and clear process for issue communication and resolution exists and is being followed. Success can be measured here by the existence of a more coherent process, stakeholder surveys, and a baseline of issue throughput / time to close exists. Closed Issues: Issues are confirmed and triaged and then routed to be resolved by the appropriate team members, reducing direct requests to the product and engineering team. We should see a reduction of communication and investigation time being performed by Sr. Engineers. Product Improvements: A backlog of product improvements is created and prioritized that will reduce issues. Success can be measured by backlog depth of this work and how many tickets from this backlog are getting closed. Monitoring Improvements: A backlog of monitoring / testing improvements is created and prioritized that will catch issues more quickly. Success can be measured by backlog depth of this work and how many tickets from this backlog are getting closed. Feedback: Stakeholders, engineers, product managers, and the support team itself express positive feedback about the work this team does and the outputs they are producing. Education, Knowledge, and Experience 0-5 years of industry experience in technical support, help desk support, or similar roles High School Diploma or equivalent; higher degree- a plus Proficiency with tools like Postman, Jira, Conflunce Understanding and exposure to APIs and databases. Proven aptitude for quickly learning systems, processes, and procedures, and grasping technical concepts Exceptional written and spoken communication skills with experience in interacting with a range of personalities and styles to establish an effective relationship at all levels of the organization Attributes: Ability to manage competing demands while remaining adaptable and flexible Willingness to learn new approaches and technologies Ability to work well with others in a collaborative environment Attention to detail and quality Open-minded approach to new ideas and approaches Passion for learning new technology FLSA Status Exempt Physical Requirements/ Work Environment Employee must be able to sit or stand for long periods of time, with the physical ability to work at the computer or other sedentary tasks for long periods of time. Employee can conduct duties discreetly and impartially. If working remotely, employee is able to work in a space that allows them to effectively complete their job tasks, including having reliable internet connectivity and the ability to participate effectively while on phone and video calls. Ability to work onsite at least some of the time may be required. Employee has regular and predictable attendance and punctuality. Ability to lift up to 50 pounds. Additional Information:Location:Remote Job PostingDepartment:9310 EngineeringTime Type:Full time Commitment to Equal Opportunity PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination. If you require a reasonable accommodation to complete the application process, please contact Human Resources at: **********************************.

Job Summary:The Engineering Support Specialist is an essential technical contributor in the organization who is responsible for providing second-level support and problem resolution for proprietary applications and products. Their primary purpose is to triage, investigate, prioritize, and solve issues. This role will work closely with our product and engineering teams to improve documentation, processes, monitoring, and our products. They will be experts on our internal products and technology and will be capable of researching issues independently.Responsibilities: Expectations: Incident Response: prioritize incoming inquiries and issues, acknowledging receipt and initiating the troubleshooting process promptly. Product and System Expertise: this person understands our products and services. Ensuring that they can effectively diagnose and resolve a wide range of engineering challenges. Standardization & Process Improvement: where it makes sense to do so, harmonize methods of ingesting, triaging, tracking, and communicating about issues. Effective Communication: Clear and concise communication is essential in this role. This person keeps stakeholders informed throughout the resolution process, providing regular updates and transparent feedback. Issue backlog review with the appropriate product and engineering resources will occur frequently. Frequent standups for triaging and routing will occur. Work will be visible, status will be clear, and measurements will exist. Performance Outcomes Performance Outcome: Technical Support and Collaboration Process Improvements: A consistent, repeatable, and clear process for issue communication and resolution exists and is being followed. Success can be measured here by the existence of a more coherent process, stakeholder surveys, and a baseline of issue throughput / time to close exists. Closed Issues: Issues are confirmed and triaged and then routed to be resolved by the appropriate team members, reducing direct requests to the product and engineering team. We should see a reduction of communication and investigation time being performed by Sr. Engineers. Product Improvements: A backlog of product improvements is created and prioritized that will reduce issues. Success can be measured by backlog depth of this work and how many tickets from this backlog are getting closed. Monitoring Improvements: A backlog of monitoring / testing improvements is created and prioritized that will catch issues more quickly. Success can be measured by backlog depth of this work and how many tickets from this backlog are getting closed. Feedback: Stakeholders, engineers, product managers, and the support team itself express positive feedback about the work this team does and the outputs they are producing. Education, Knowledge, and Experience 0-5 years of industry experience in technical support, help desk support, or similar roles High School Diploma or equivalent; higher degree- a plus Proficiency with tools like Postman, Jira, Conflunce Understanding and exposure to APIs and databases. Proven aptitude for quickly learning systems, processes, and procedures, and grasping technical concepts Exceptional written and spoken communication skills with experience in interacting with a range of personalities and styles to establish an effective relationship at all levels of the organization Attributes: Ability to manage competing demands while remaining adaptable and flexible Willingness to learn new approaches and technologies Ability to work well with others in a collaborative environment Attention to detail and quality Open-minded approach to new ideas and approaches Passion for learning new technology FLSA Status Exempt Physical Requirements/ Work Environment Employee must be able to sit or stand for long periods of time, with the physical ability to work at the computer or other sedentary tasks for long periods of time. Employee can conduct duties discreetly and impartially. If working remotely, employee is able to work in a space that allows them to effectively complete their job tasks, including having reliable internet connectivity and the ability to participate effectively while on phone and video calls. Ability to work onsite at least some of the time may be required. Employee has regular and predictable attendance and punctuality. Ability to lift up to 50 pounds. Additional Information:Location:Remote Job PostingDepartment:9310 EngineeringTime Type:Full time Commitment to Equal Opportunity PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination. If you require a reasonable accommodation to complete the application process, please contact Human Resources at: **********************************.

On-site: Arlington, VA IPTA is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods. Our Team: We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for: Smart people with a passion for technology Ability to solve challenging technical business problems Self-directed professionals Hunger to continually learn and grow Responsibilities: Support at the Pentagon is limited to Video Teleconference (VTC) coordination and execution using DISA J6 provided end user devices and teleconference room systems Researches, develops, designs, and evaluates communications systems and equipment. Studies communications systems and equipment, such as present and projected volume of communications, effectiveness and adequacy of system, and estimated equipment costs. Performs engineering studies to obtain data on new equipment and systems developments in communications field and adaptability of equipment to existing system. Excludes supervisory and paraprofessional positions. Analyzes reports, records, and recommendations to determine whether equipment should be repaired or replaced, additional equipment installed, or newly developed equipment acquired, considering such factors as predicted volume of communications traffic, acquisition and installation costs, estimated improvement in efficiency and effectiveness of operations, and changes in operational procedures resulting from new system installation. Prepares recommendations for acquisition of newly developed, additional, or replacement equipment based on analyses for action by management. Prepares equipment specifications and floor plans for installation in offices or departments. Contacts vendors to arrange for bids for lease or purchase of equipment. Approves acquisition and installation of equipment within limitations approved by management. Coordinates equipment installation and maintenance activities with operations to avoid disruptions in communications and ensure efficiency of operations. Requirements: Bachelor's degree in a related field Eight (8) years of prior experience in a similar role Strong communication and organizational skills IAT or IAM Level I certification Active Security Clearance IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity. Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation. #clearance