Support Specialist Jobs in Bolingbrook, IL

As a Store Associate, you'll be responsible for merchandising and stocking product, cashiering, and cleaning to keep the store looking its best. You'll enhance the customer shopping experience by working collaboratively with the ALDI team and providing exceptional customer service. Position Type: Full-Time Average Hours: 32-40 hours per week Starting Wage: $17.00 per hour Wage Increases: Year 2 - $17.50 | Year 3 - $18.00 | Year 4 - $18.00 | Year 5 - $19.00 Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. • Consistently demonstrate the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role. • Processes customer purchases, perform general cleaning duties, stocks shelves and merchandise displays neatly • Provide exceptional customer service, assisting customers with their shopping experience • Collaborate with team members and communicate clearly to the store management team • Provide feedback to management on all products, inventory losses, scanning errors, and general issues • Participate in taking store inventory counts according to guidelines and monitoring inventory for accuracy • Adheres to cash policies and procedures to minimize losses • Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data • Other duties as assigned Physical Demands: • Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights • Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store • Must be able to perform duties with or without reasonable accommodation Qualifications: • You must be 18 years of age or older to be employed for this role at ALDI • Ability to provide prompt and courteous customer service • Ability to operate a cash register efficiently and accurately • Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler • Ability to perform general cleaning duties to company standards • Ability to interpret and apply company policies and procedures • Excellent verbal and written communication skills • Ability to work both independently and within a team environment • Ability to stay organized, give attention to detail, follow instructions and multi-task in a professional and efficient manner • Meet any state and local requirements for handling and selling alcoholic beverages Education and Experience: • High School Diploma or equivalent preferred • Prior work experience in a retail environment preferred • A combination of education and experience providing equivalent knowledge ALDI offers competitive wages and benefits, including: 401(k) Plan Company 401(k) Matching Contributions Employee Assistance Program (EAP) PerkSpot National Discount Program In addition, eligible employees are offered: Medical, Prescription, Dental & Vision Insurance Generous Vacation Time & 7 Paid Holidays Up to 6 Weeks Paid Parental Leave at 100% of pay Up to 2 Weeks Paid Caregiver Leave at 100% of pay Short and Long-Term Disability Insurance Life, Dependent Life and AD&D Insurance Voluntary Term Life Insurance Click here to learn more about the benefits ALDI has to offer ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Application Management - Facilities Management and Public Safety Specialist you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Recruiting for this role ends on 8/1/2025. Work you'll do/Responsibilities Providing AMS / operate support to our clients Corporate tower which includes the facilities management, public security and GRC applications. Service ticket resolution, coordination with vendors, coordination with end users, technical support for server reboots and other base fixes. The Team Our Deloitte Strategy & Transactions team helps guide clients through their most critical moments and transformational initiatives. We offer comprehensive end-to-end support and advisory services, covering areas such as valuation modeling, cost optimization, restructuring, business design and transformation, infrastructure and real estate, mergers and acquisitions (M&A), and sustainability. The team works closely with clients at every stage of their journey, helping them navigate challenges, avoid financial pitfalls, and implement practical solutions before, during, and after major transformational projects or transactions creating lasting impact. Our Infrastructure and Real Estate team are trusted advisors to clients in managing physical assets throughout their lifecycle. We help them unlock value from their real estate portfolios and functions by developing strategies, optimizing operating models and organizational design, and leveraging technology enablement. Required Qualifications 5+ years of Application management experience working with facilities management applications in a healthcare system (ATG, Swisslog, or Nurse Call) Experience with healthcare public safety applications like Ccure, Everbridge, Fastpass, Hugs, or VMS (Video Mgmt Systems) Experience with healthcare GRC applications like JCR Tracers, Policy Manager Server and network technical experience Extensive customer service experience and communication skills Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience Limited immigration sponsorship may be available Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred Qualifications Experience with healthcare public safety applications Experience with healthcare GRC applications like JCR Tracers, Policy Manager Server and network technical experience Analytical/ Decision Making Responsibilities Analytical ability to manage multiple projects and prioritize tasks into manageable work products Can operate independently or with minimum supervision Excellent Written and Communication Skills Ability to deliver technical demonstrations Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97875 to $130500. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Jabali Peer Support Specialist SCHEDULE: Full Time - Starts Immediately SALARY: $75,000-$80,000 Benefit: Health, Dental, and Vision insurance; Chiropractor and Acupuncture services, Gym Membership HOMELESS CHILDREN’S NETWORK MISSION STATEMENT The mission of Homeless Children’s Network is to decrease the trauma of homelessness and domestic violence for children, youth, and families; to empower families; and to increase the effectiveness of collaborative efforts among service providers to end homelessness and poverty. Homeless Children's Network is a community-based organization providing mental health and family support services to children and families who are homeless and formerly homeless. JABALI YOUTH ADVOCACY PROGRAM OVERVIEW: Jabali Youth Advocacy Program Is a youth-led initiative designed to amplify young voices on issues of substance abuse and prevention. This program empowers youth leaders, ages 14-17, including those who are African American, low-income, LGBTQQ, under-housed, academically underperforming, or disconnected from school. Additionally, it supports youth exposed to violence, abuse, trauma, or those facing mild to severe mental and behavioral health challenges. Through skill-building activities, the program helps participants refine their personal stories, develop effective messaging platforms, and advocate for youth perspectives in the substance use conversation. By fostering leadership and action, the Healing SF Youth Advocacy Committee aims to address substance use challenges in San Francisco and promote the well-being of at-risk and system-involved youth. POSITION SUMMARY Homeless Children’s Network (HCN) is seeking compassionate and committed Peer Support Specialists to join our Community Holistic Overdose Prevention Program (CHOPP). This peer-based role is central to reducing overdose risk and increasing access to culturally responsive health and dignity services for individuals who use drugs (PWUD), with a specific focus on supporting Black/African American communities in San Francisco. Peer Support Specialists must have lived or living experience that aligns with the priority population served. This includes individuals who are Black/African American, experiencing homelessness, justice-system involved, LGBTQIA, or Transitional Age Youth (TAY). DUTIES AND RESPONSIBILITIES Outreach & Engagement Provide weekly outreach (minimum 8 hours) to at least 5 individuals to promote overdose prevention and connect community members to services. Distribute naloxone kits and invite individuals to community training events and resource fairs. Engage in culturally relevant outreach to build trust and reduce stigma in underserved communities. Participant Support Accompany participants to medical and non-medical appointments. Build trusting relationships by spending time with participants and engaging in activities they enjoy. Support participants in navigating community services including substance use, mental health, and basic needs. Training & Education Participate in training on active listening, motivational interviewing, and anti-stigma practices. Educate community members on overdose prevention, naloxone administration, and risk reduction strategies. Referral & Warm Handoff Facilitate warm handoffs by helping participants schedule appointments, providing transportation assistance, and attending appointments when appropriate. Connect participants to substance use services, primary care, mental health care, and other supportive services. Data Collection & Reporting Accurately document participant interactions, warm handoffs, and kit distributions. Participate in regular team meetings and contribute to reporting requirements. Required Qualifications Lived or living experience as a member of the priority population (e.g., experience with substance use, housing instability, or criminal justice involvement). Passion for supporting marginalized communities and improving access to culturally responsive care. Strong communication and interpersonal skills. Ability to maintain appropriate boundaries and confidentiality. Willingness to complete required training modules (e.g., overdose prevention, anti-stigma, harm reduction). Preferred: Prior experience in peer support, outreach, or community health settings. Familiarity with San Francisco’s continuum of care for substance use and health services. Bilingual or multilingual is a plus. Working Conditions This position requires community-based work and may include occasional evenings or weekends. Staff will be expected to complete city-mandated trainings and participate in continuous quality improvement activities. Transportation to participant appointments may be required (mileage reimbursement provided if applicable).

Temperature Equipment Corporation (TEC), a WATSCO (WSO) Company, has been an industry leader known for technical expertise, value, best-in-class product availability, and driving customer loyalty for nearly 90 years and counting. TEC is also the Midwestern states largest distributor of air conditioning, heating, and refrigerant equipment, related parts, and supplies. We offer exceptional compensation packages; full benefits include health, dental, life, and AD&D insurance, paid holidays & vacation, and 401(k) with company matching. *Job Description* The position of Tech Support Adviser has the responsibility of providing technical and application support as well as technical training to TEC customers, outside TEC Sales, and internal TEC Sales support. The following details are not definitive and subject to change based on organizational needs. *Responsibilities* * Maintain a complete working knowledge of the technical aspects in Heating, Ventilation, and Air Conditioning equipment distributed by TEC. * Provide technical and application support via phone or field job site visits to TEC customers. * Provide technical and application support for inside and outside sales staff. * Provide technical support for TEC parts division. *Skills, Knowledge, & Abilities* * Complete understanding of HVACR systems and applications. * Understanding of refrigerant pipe design. * Must have good public relations skills. * Computer skills; Microsoft Office suite, Excel, Microsoft Outlook, some PIC programming knowledge. * Well organized. * Team oriented. * Exceptional problem-solving skills. *Education & Experience * * 3-year Trade school degree in HVACR, or completion of a union apprentice program in the HVACR environment. * 10 years' experience in the HVACR industry related to service and installation. *Physical Demands Working Conditions & Physical Requirements* * General office environment. * Routine use of office equipment such as computers, phones, filing cabinets, and fax machines * Requires seating for extended amounts of time, manual dexterity for working with computer keyboards. * Job site visits requiring roof access via ladders and scuttle Accesses. * Must be able to carry a backpack weighing up to 50 pounds at job sites. *Job Hours* Monday through Friday 8am to 5pm *Salary Expectations* Minimum Starting Salary of $56,000 Starting Salary Based on Experience Job Type: Full-time Pay: From $56,000.00 per year Benefits: * 401(k) * 401(k) 3% Match * Dental insurance * Employee assistance program * Health insurance * Health savings account * Life insurance * Paid time off * Referral program * Vision insurance Schedule: * Monday to Friday Application Question(s): * Has 3-year trade school degree in HVACR, or completion of a union apprentice program in the HVACR environment. Experience: * HVAC: 3 years (Preferred) Work Location: In person

Oversee and optimize NDT processes in the aluminum and magnesium sand-casting foundry. Collaborate with engineering and customers to troubleshoot quality issues, maintain personnel certifications, and ensure compliance with industry standards. Key Duties Address quality inquiries using specs, blueprints, and standards Troubleshoot and adjudicate NDT accept/reject decisions Maintain and audit ASNT/NAS 410 Level 3 certifications (Radiography & FPI) Lead MRB meetings and update radiographic/penetrant methods Revise exposure parameters and validate film coverage Draft work instructions for Fluorescent Penetrant Inspection Schedule and verify equipment calibration (FPI & X-ray) Participate in inspection and process-improvement meetings Ensure FPI, X-ray, and welding processes meet NADCAP & customer specs Communicate NDT status and findings to management and clients Qualifications Bachelor's degree 5+ years aerospace NDT (or 10+ years other industry) ASNT/NAS 410 Level 3 certification in Radiography (film/digital) & FPI Proven ability to pass practical NDT exams per company standards Strong leadership, attention to detail, and documentation skills Excellent verbal communication and customer-service orientation

At Bell, we are dedicated to delivering excellence across our operations while ensuring the highest standards of IT security and support. As a dynamic and growing company in the manufacturing industry, we rely on innovative technology and secure systems to power our progress. We're looking for an IT Security and Support Analyst to help us safeguard our digital assets and provide exceptional end-user support to keep our operations running smoothly. Your Key Responsibilities: Monitor and respond to cyber threats across network, cloud (Azure/AWS), and application environments Investigate alerts from SIEM, phishing attempts, endpoint security, and cloud platforms Conduct audits, vulnerability testing, and risk assessments Lead phishing simulation campaigns, incident response table-top exercises, and monthly security reporting Support compliance efforts with frameworks like PCI DSS 4.0, NIST, and ISO 27001 Maintain security documentation, dashboards, and IT runbooks Educate staff on cybersecurity best practices and IT policy adherence Provide technical support for Bell employees-including troubleshooting hardware, software, networking, and end-user issues Document IT procedures, configurations, and troubleshooting guides Assist in disaster recovery and backup validation processes What We're Looking For Minimum 2 years hands-on experience in cybersecurity or a related IT field Strong troubleshooting and communication skills, with an approachable, customer-focused mindset Comfortable working across cloud platforms such as Azure and AWS Familiarity with frameworks like NIST CSF and PCI compliance Bonus points for certifications: CompTIA Security+, CEH, CISSP, or Microsoft Security Operations Analyst Experience in a manufacturing environment is a strong plus Nice-to-Have Skills Citrix VDI familiarity Experience supporting laptops, printers, thin clients, wireless devices, and PDAs Knowledge of remote access tools and IT helpdesk ticketing systems Ability to work independently and adapt to changing priorities Strong documentation and organizational skills Why Join Bell? Opportunity to make a meaningful impact in a critical security role Collaborate in a supportive, team-oriented culture Be part of a company that values innovation, integrity, and continuous improvement Competitive salary range $70K - $90K and benefits package Bell Flavors & Fragrances develops products for food, beverage, cosmetic, personal care, and household care companies throughout the world. Bell has nine manufacturing plants worldwide including the United States, Canada, Mexico, Colombia, Brazil, Germany, Singapore, and China. Bell operates sales offices in more than 40 countries and is proud to be privately held by the Heinz family. **************

Department: MCC Information Technology Salary/Grade: ITS/77 The User Support Specialist provides IT support for multiple departments within the McCormick School of Engineering. This role involves planning, scheduling, and coordinating activities to support the organization's applications and services by combining research, fact-finding, and a deep understanding of business and IT requirements. Key responsibilities include identifying potential application enhancements to address complex challenges, considering technology capacity, system limitations, operating efficiency, and desired outcomes. The Specialist also troubleshoots systems, analyzes code, and implements corrections as needed to maintain optimal performance. Specific Responsibilities: Strategic Planning: * Assess and recommend technology solutions to align with departmental and organizational goals. * Collaborate with stakeholders to identify future IT needs and create roadmaps. * Ensure alignment of IT strategies with emerging technologies and industry best practices. Administration: * Manage system configurations, updates, and user access across supported applications. * Monitor and maintain system performance to ensure availability and reliability. * Develop and enforce IT policies and procedures to enhance operational efficiency. Development: * Lead troubleshooting efforts and develop solutions for complex technical issues. * Oversee enhancements to existing applications, ensuring scalability and usability. Performance: * Provides an advanced level of troubleshooting support in response to complex problems, questions and inquiries. Supervises * Provide mentorship and training to junior team members on technical and procedural matters. * Manages projects ensuring timelines and deliverables are met and meet expectations. Miscellaneous Perform other duties Minimum Qualifications: (Education, experience, and any other certifications or clearances) * Associate's degree in IT or a related field, or equivalent work experience. * Proven experience in troubleshooting and supporting complex IT systems and applications. * Strong knowledge of system configurations, software maintenance, and IT best practices. * Excellent communication skills with the ability to collaborate across departments and mentor team members. * Please see proficiency information highlighted in tables below. * active directory design, administration * identity management/provisioning * information security * mac OS * Microsoft Copilot * Microsoft Teams * Microsoft Office (Word, Excel, Powerpoint, Access, Outlook) * Microsoft SharePoint * Windows Operating System * CrowdStrike * Kace * JAMF * Qualys * Bomgar * Zoom * Request Tracker * SailPoint * Microsoft PowerShell * Critical Thinking * Decision Making * Judgement * Problem Solving * Troubleshooting * budgeting * collaboration and teamwork * cost/benefit analysis * functional documentation * organizational skills * planning Minimum Competencies: (Skills, knowledge, and abilities.) * Experience in customer service / customer support environment * Excellent verbal and written communication skills, organizational skills, management of own time, and respect for the time of others. * Excellent planning and scheduling skills * Demonstrated ability to effectively control and participate in multiple projects of varying priorities in a consistently professional manner * Ability to establish and maintain respectful and effective relationships with management, co-workers and customers * Strong knowledge of deploying and troubleshooting Windows and Mac desktop and laptop operating system environments * Experience providing purchasing recommendations based on client requirements Preferred Qualifications: (Education and experience) * Experience in an academic environment. Preferred Competencies: (Skills, knowledge, and abilities) * Planning and implementation of deployment projects, including the ability to set up, maintain, or repair computer equipment and related devices, such as printers and data cabling. * Administering Active Directory resources, especially shares and permissions Target hiring range for this position will be between $65,12- $91,581 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data. Benefits: At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at *************************************************** to learn more. Work-Life and Wellness: Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at ************************************************************* to learn more. Professional Growth & Development: Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at *************************************************** to learn more. Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.

Join the V3 Team and take your career to the next level! We're looking for a skilled IT Help Desk Technician to provide top-tier technical support, troubleshoot issues, and ensure seamless IT operations. In this role, you'll assist users with hardware, software, and network-related concerns, helping maintain productivity and efficiency. This position will be based in our Woodridge, IL office. About Us V3 is more than just a place to work. It is a place where you can make an impact, build your skills, create your path and dive into meaningful, rewarding work that is challenging, inspiring and fun! As a civil engineering consulting firm, we transform communities. Our diverse array of specialties includes civil engineering, contracting, environmental, planning, landscape architecture and surveying services. We believe in excellence in all we do and have an unwavering commitment to success. We have over 425 employees, with offices in six states and one in Canada. Our IT Group provides technology support across the entire company. We are a growing firm and that creates exciting opportunities for our staff! Key responsibilities include: Help desk monitoring, first-level diagnostics, troubleshooting and resolution. Basic system set-up and disconnection including network domain, Exchange, CRM and phone accounts. Laptop and desktop computer builds (installing, configuring, imaging, creating user profiles, etc.). Basic PC hardware and software support. Basic printer, copier and plotter troubleshooting and maintenance. OS troubleshooting and resolution. Remote user support. Perform back-up restores. Assist with other IT functions as needed. Qualifications: Technical diploma or college degree in Information Technology is preferred. 2 to 3 years of related IT experience is preferred. Demonstrate problem-solving skills. Ability to work well with others and prioritize requests in a fast-paced environment. Willingness to accomplish all tasks assigned in a positive and timely manner. Strong time management, customer relationship and verbal communication skills. Benefits: Competitive salary, benefits and performance-based bonuses. Health Savings Account with V3 funding contribution. Retirement plan with up to 6% company match. Paid time off, holidays, and volunteer paid time off. Professional development opportunities. Collaborative and supportive work environment. Explore our website at ************ to learn more about us! Join Our Team! If you are ready to join a growing firm with a vibrant culture, where you can take your career to the next level, submit your resume today! V3 IS AN EQUAL OPPORTUNITY EMPLOYER: disability / veteran

This Support Services Specialist will assist with the data management function as part of each program's compliance. Please click the link below to learn more about our benefits. Lewis University | Office of Human Resources | Benefit Responsibilities Responsible to model the University Mission through dedicated job performance, service excellence to constituencies, respectful collaboration and active support of the University's Mission in Catholic and Lasallian higher education. * Receives course paperwork for courses that were delivered at various client and partner facilities or online, audits the files to ensure accuracy, and notifies Project Managers about needed corrections. * Works with Project Managers to ensure course paperwork issues are addressed promptly * Enters instructor, student, course, assessment, and evaluation data in IWE's database and proprietary grantor applications. * Creates and issues training reports after each class is delivered. * Prepares course audit files after completing an audit of the course file. * Maintains customized training database for statistical and audit purposes using the College's and proprietary grantor applications. * Issues certificates and other credentials for students. * Mails/e-mails out training reports and certificates to clients and file training reports for audit purposes. * Supports Assistant Manager and Manager with administrative aspects of the Support Services Department. * Must be motivated to conduct their work at the Institute for Workforce Education and Lewis University-St. Augustine College in an ethical manner focusing on assisting the College to increase productivity and sustainability. * Performs other duties as assigned, including assisting with Marketing and IWE design. * Assist the Support Services Manager in reproducing training materials. Minimum Qualifications * Associate's degree in Business Administration, education, or general studies with a minimum of 2 years of business office experience, preferably in an educational environment. * Basic knowledge of grants is preferred * Basic to advanced skills in Microsoft Word, Excel, Outlook, SharePoint, and other MS Suite applications * Ability to multi-task in a very fast-paced environment * Self directed, organized, and innovative with a well-developed sense of customer service and professionalism * Sensitivity to socially and ethnically diverse communities * Exceptional written and verbal communication skills. Preferred Qualifications * A Bachelor's Degree is preferred * Bilingual (English and Spanish) preferred. Essential Duties Work hours Full-time; one year grant funded appointment through December 2025 with option for renewal

Job DescriptionAbout AJR Enterprises: AJR Enterprises, a UFP Technologies company, is a leader in developing and manufacturing single use safe patient handling systems; specializing in 'cut and sew' manufacturing services and advanced fabric technologies. Location: The position will be on-site full-time in St. Charles, IL. The position holder will need to be within commuting distance (within 45 min). Helpdesk Technician Summary: The Helpdesk Technician will be responsible for supervising the helpdesk system on a daily basis by addressing issues as they are received. Interacts with employees to troubleshoot and resolve IT-related complications while providing excellent customer service and communication. Supports Active Directory and Office 365. Helpdesk Technician Essential Duties and Responsibilities: Establishes and maintains a working knowledge of the system's screens, navigation, procedures, and processing requirements. Supervises the day-to-day operations of the helpdesk system. Fields incoming requests; acts as a dispatcher, escalating calls where appropriate and coordinating timely resolutions to users’ problems. Assists with handling 1st tier issues, answering users' inquiries regarding computer software and hardware operation to resolve problems. Installs and troubleshoots desktop hardware, printers, phones, etc. Installs and troubleshoots Windows 10 / 11 Operating Systems including installing desktop applications. Communicates clearly any technical solutions in a user-friendly, professional manner. Performs consistent follow-up with users to ensure complete resolution and user satisfaction. Creates and manages user security in Active Directory and business applications. Performs all other duties as assigned or needed. Helpdesk Technician Qualification Requirements: High School diploma, or general education degree (GED), and 1 - 2 years’ experience supporting Windows 10 / 11, including software and driver installation preferred. Working knowledge of Active Directory needed. Must have experience creating and modifying users. Experience in a customer service environment required. Must have a solid understanding of network protocols (i.e. DNS, DHCP, and TCPIP). Must have a working knowledge of network hardware such as switches, firewalls, access points, etc. Experience/familiarity with the following desired: Switches and routers (preferably Cisco) A+, Network+, or Security+ certifications To apply for this job please create a profile with us through our online application system. Click the "Apply" box in the upper right-hand corner to start the application process. Or, if you already have a social media account with LinkedIn, Google, or Facebook you can use your log in credentials to apply. AJR Enterprises is an Equal Opportunity/Affirmative Action employer Minorities/Women/Veterans/Disabled. #UFP #IL

Job Description Precision Resources, a division of the Trimarc Group Inc., is currently searching for an Executive IT Support Specialist for an ONSITE position to join a client in downtown Chicago, Illinois. This is a contract to permanent opportunity with a reputable and stable organization. Position Summary: This IT Support Specialist will provide dedicated and often high-touch technical support to C-Suite Executives and other high-ranking individuals within their organization. This type of support often focuses on ensuring seamless and reliable technology experiences for these key users, and will include tasks like hardware and software troubleshooting, managing user experience across devices and providing specialized support for critical systems. Effective communication is crucial, as this professional needs to communicate technical information in a way that executives can understand and make informed decisions. Technical Summary: Windows, O365, Active Directory, Azure, Dameware, Intune, AutoPilot Hardware Support - Setting up and configuring hardware, including laptops, desktops, phones and other devices. Software Support - Troubleshooting software issues, managing software upgrades and providing support for critical applications. Network Administration - Ensuring network connectivity, managing user access and addressing network-related issues. Security Support - Implementing and maintaining security protocols to protect the devices and data. Qualified candidates must have a US Citizenship or Green Card. Candidates requiring sponsorship or C2C candidates will not be considered Apply directly: https://evoportalus.tracker-rms.com/PrecisionResources/MyLite?id=1263 To view all of the opportunities with Precision Resources, please visit: http://www.precisionresources.org/careers Precision Resources, a division of the Trimarc Group Inc., is one of the fastest growing consulting and recruiting firms providing top-tier Information Technology professionals. Our IT Consulting and Recruitment Division is strengthened with our ability to match talented and experienced Information Technology professionals to the unique business needs of our clients. Our team-based approach allows us to combine our experiences in the IT industry to develop effective, customized solutions quickly and efficiently. Since we focus on building long-term relationships, we are always striving to provide higher quality service and produce better results. We have become a strategic partner for Fortune 500 firms as well as small to medium sized companies because of the ability to quickly develop effective, customized solutions for time-sensitive initiatives for our clients. From contract and consulting, to contract to hire and permanent placement, Precision Resources has a solution to meet your needs.

**Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world.** At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. To learn more about playing for Team Amcor, visit ************* | LinkedIn | YouTube **Responsibilities** Overview:The Data Entry and Production Support Specialist plays a pivotal role in ensuring the seamless flow of production processes andmaintainingdata integrity. This individual willbe responsible fordata entry, inventory management, production scheduling, and providing comprehensive administrative support to the production office and floor. **Key Responsibilities** **Data Management & Production Support:** + Monitor andmaintainthe production schedule over a 24-day horizon. + Print all production travelers and attach all required manufacturing documents. + Ensure attention to detail in production travelers by: + Highlighting key focus areas. + Attaching diagrams and other necessary visual aids. + Including materials needed in packaging instructions. + Addingreproas directed by the Plant Manager. + Maintain and order replacement printing plates as needed to ensure inventory sufficiency. + Update and manage the silo Excel sheet, ensuring compliance with corporate item number changes. **Communication & Collaboration:** + Act as a liaison between production and Customer Service, Sales, and other departments. + Address data governance-related requests such as label creation, work order adjustments, and more. **Production Tracking & Reporting:** + Run and balance daily labor reports for all production activities, resolving any discrepancies. + Store production work orders both physically in a controlled area and digitally in a database. **Inventory Management:** + Monitor and replenish supplies for the production office and floor. **Scheduling Coverage:** + Serve as a backup for the scheduling position during vacation or sick leave, requiring knowledge of all scheduling functions and workflows. **Qualifications** **Skills & Qualifications:** + Strong attention to detail and organizational skills. + Proficiencyin data entry and Microsoft Office (Excel, Word, etc.). + Excellent communication and collaboration abilities. + Ability to adapt to changing priorities and manage multiple tasks efficiently. + Experience in production scheduling and inventory management is a plus. \#INEMD **Additional Info** **Starting Wage Range: $41,000-52,000 yearly.** **You will have access to a comprehensive benefits and compensation package that includes:** + Paid Training Provided + Competitive Base Salary + 11 Paid Holidays + Paid Vacation + Referral Bonus + Medical, Dental and Vision Plans + Health Savings Account/Flexible Spending Account + Retirement Savings Plan with company match + Voluntary Aflac Benefits + Life and AD&D Insurance + Wellbeing Program and Employee Assistance Program + Employee Discount Program + Tuition Reimbursement (dependent upon approval) + Discretionary annual bonus program (initial eligibility dependent upon hire date) + Career Progression Opportunities + And Much More! **Contact** **Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity** Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you would like more information about your EEO rights as an applicant under the law, please click on the " _Know Your Rights: Workplace Discrimination is Illegal" Poster_ . If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-700 and let us know the nature of your request and your contact information. **About Amcor** Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. (******************************************************************************************************************************************************** **Location** _US-IL-ALSIP_ **Job ID** _2025-35295_ **Position Type** _Regular Full-Time_ **Category** _Supply Chain_ **Location : Address** _12900 S. PULASKI RD_

4734 W. Chicago Ave. Chicago, IL, 60651 Full-time, non-exempt Hourly Rate: $17.00-$22.00 Are you a compassionate professional looking to serve communities in need? At Healthcare Alternative Systems (HAS), we've been a trusted provider of healthcare and mental wellness services in Chicago for over 50 years, operating across 14+ locations. We're looking for dedicated individuals eager to make an impact in behavioral health, substance use treatment, and crisis intervention. Join our mission-driven team and enjoy affordable benefits. ESSENTIAL FUNCTIONS: The Peer Support Specialist primary responsibility is to engage, guide, and assist individuals in the recovery process inclusive of pre-initiation, during treatment, and post treatment. The PSS acts as a liaison and coordinates services and resources beyond clinical treatment such as education, employment, healthcare, and social engagement to support services. Peer Support Specialist Responsibilities: The Peer Support Specialist is responsible for searching and locating community and recovery resources for all participants. The Peer Support Specialist assists in the ongoing development of recovery plans of action. Share own experiences of recovery with mental illness and/or substance use, when clinically appropriate, as a motivator in assisting participants in recovery process. Understanding of different philosophies and approaches to mental illness, substance use treatment, and harm reduction. Assess and provide support for information and appropriate referrals; internal and external. Provide brief resource and service navigation for participants who may be experiencing homelessness, income insecurity, domestic violence, or other social service needs. Participate in regular outreach activities, including canvassing the community, tabling at community events, and collaborating with other HAS outreach teams Ensure all documentation is completed and entered in the database for record tracking. Must attend and participate in assigned training and professional development opportunities. Participate in supervisions, team meetings, agency meetings and agency fundraising efforts. Responsible for creating and facilitating communication, group topics, and activities for participants. The Peer Support Specialist must maintain a long-term stable recovery. The Peer Support Specialist must be able to obtain and maintain state certification. Promptly respond to all correspondence. Perform other duties as assigned by Program Supervisor. Site-Specific Responsibilities: Work closely with Peer Support Specialist Lead to coordinate weekly and monthly activities. Work with community partners to identify local self-help groups to engage in meetings at the Austin Community location. Provide surveys to participants to ensure actively engaged feedback to adjust and make changes in an ongoing and effective manner. Seek ongoing guidance from participants seeking desired types of programming. Follow up with participants who drop out of engagement Engage with participant/community members to provide wraparound support Distribute Harm Reduction Supplies. Establish a process for workforce development needs. Peer Support Specialist Qualifications: Personal experience in the recovery process required. Prefer a two-year minimum in stable recovery. Good oral and written communication skills. Commitment to ongoing professional development and training. Willingness to work in the community and in the office. Bilingual (English/Spanish) preferred. Flexible to adapt to schedules and workload to the needs and demands of the program. Possession of a valid Illinois motor vehicle operator's license and willingness to use personal vehicle in course of employment. H.A.S. requires all staff to work onsite. Ability to use the computer or willingness to be trained. Education and Experience Requirements Must possess a High School Diploma or its equivalent. Certified Recovery Support Specialist (CRSS) - obtained within one (1) year from date of employment is required. Comprehensive Benefits at Healthcare Alternative Systems (HAS) At HAS, we value our employees and offer a robust benefits package designed to support your health, well-being, and financial security. When you join our team, you'll receive: Generous Paid Time Off (PTO) 13 Paid Holidays - Enjoy time off to rest and recharge Comprehensive Health Insurance - Affordable HMO, PPO, and HSA options through Blue Cross Blue Shield Dental & Vision Coverage - Choose from HMO or PPO dental plans and vision coverage through Blue Cross Blue Shield Flexible Spending Account (FSA)- Medical, dependent care and commuter Retirement Plan - 403(b) Life & Disability Insurance Education & Training Support - $200 dollars annual Voluntary Benefits EAP Join a mission-driven team that supports your well-being while making a difference in the community! #HAS123

You are... a problem solver who loves working with complex technology and collaboration partners alike, a strategic thinker with a scientific approach and business sense, and a professional, committed to customer satisfaction. As Advanced Application Engineer Asphalt, you work with key players and industrial collaboration partners to shape and maintain asphalt testing standards with rheology and other methods. You will report to the Lead Scientist Rheology. This position is based at the Central Region Headquarters in Vernon Hills, IL, or at the Advanced Technical Services Center in Ashland, VA. The base salary range for this position is $87,700/year to $99,250/year and depends on related experience. Compensation additionally includes a bonus. Anton Paar USA offers full benefits and a profit sharing contribution to your 401k retirement savings. We offer a $10,000 anniversary bonus every five years plus additional bonus opportunities. We are ... focused on selling and supporting Anton Paar's range of high-precision measuring instruments for physical, chemical, mechanical, and structural properties. A highly diverse, dynamic, and financially sound company, we have grown every year since our start in 1986. Our exceptionally high investment in R&D fuels industry-leading solutions throughout a vast range of the industrial and academic landscape, impacting nearly every product you use in daily life. Anton Paar USA is a for-profit sales and service organization in the Anton Paar Group, privately owned by the charitable Santner Foundation with its headquarters in Graz, Austria. Responsibilities & Qualifications Responsibilities include: Representing Anton Paar's technology and interests a industry meetings including TRB, AMAP, PARC, and others. Active participation in asphalt related groups including ASTM, AASHTO, and others Conducting, evaluating, and presenting workshops and measurements related to asphalt. Researching and identifying market opportunities through work with industry groups Travel (40%-60%, including overnight) e.g. for meetings, demonstrations, and workshops. Skills and qualifications you will need: 2-3 years of experience working with standards and thought leaders in the asphalt industry. Exceptional communications and presentation skills. Ability to work independently, result-oriented and initiate Bachelor's degree in chemistry, chemical engineering or materials science. Valid driver's license and passport. We Offer Life at Anton Paar is more than just work, with an employee-led In Motion Program organizing active social events during and outside working hours. We also offer unique and rewarding positions with competitive salaries, an award-winning benefits package, and opportunities for professional growth. We provide a drug free workplace and require pre-employment drug tests. Anton Paar USA, Inc. considers all qualified candidates for this position. This position is not eligible for current or future work authorization or visa sponsorship. #LI-onsite, "in-office", #LI-AC1

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location: Northbrook, IL Duration: 12 months with possible extension Job Description: Deskside Support Representative - Onsite Support · Basic Windows OS skills, basic HW Diag skills, PC set up skills, must be able to manage PC parts inventory, action ticket system for work effort Qualifications share resume asap Additional Information For more information, Please contact Shubham 97295-4595

DOJ Accredited Application Specialist in Training - IDPL (Citizenship) Instituto del Progreso Latino is a community organization whose mission is to contribute to the fullest development of Latino(a) immigrants and their families through education, training and employment that fosters participation in the changing U.S. society while preserving cultural identity and dignity. Founded in 1977 to help Latino's learn basic skills, pass the civil service exam and obtain higher paying post office jobs, Instituto has grown to a flourishing educational center serving over 14,000 Chicago families per year. POSITION DESCRIPTION Under the supervision of the Citizenship and Immigration Services Director, and the lead DOJ Accredited Specialist, the Accredited Application Specialist in Training is responsible for assisting directly in processing Citizenship (N-400) applications, collection and organization of supporting documentation, meeting with clients in follow up appointments, filling out initial N-400 applications at workshops, and diverse administrative support tasks directly related to N-400 clients. While in training the specialist will help schedule appointments, manage calendars, use data base software and paper filing systems, and interact in person and on-line with clients in the office and at workshops. The specialist in training helps to ensure that legal guidelines are followed, that filing documents is timely and adheres to departmental policies, providing superior customer service, and preparing weekly and monthly program reports. The Application Specialist in training assists in processing applications in the office and at workshops held on the weekend. ESSENTIAL DUTIES AND RESPONSIBILITIES Helps to fill out diverse USCIS citizenship applications, the N-400, I-90, N-600, I-30, Deferred Action for Child Arrivals (DACA), and A-R11 applications, under the guidance and supervision of an accredited specialist, attorney, or lead DOJ specialist. Provides information to legal permanent residents in a one on one setting, assisting them directly on how to fill out the application. Studies and learns how to use USCIS and legal program guidelines to determine whether a legal permanent resident is eligible to file their application with IDPL. Helps to maintains data updated on all cases using IDPL internal databases and external funder report files, as well as filing the correct corresponding paper documents in the individual case file. Assist directly during citizenship workshops in any of the necessary steps needed to conduct the workshop: stations, set up, N-400 processing, fee waiver and others. Adheres to legal guidelines and best practices during all phases of processing citizenship applications. Participates in civic activities in support of the program or attends program meetings and trainings as requested. Participates in training on immigration policies and regulations. Works collaboratively and cooperatively with other IDPL staff, clients, and supervisors. Demonstrates an ability to work in a team with colleagues. Exhibits professional courtesy in dealing with program participants, colleagues, and team members, and the public. May work weekends and week nights as needed or requested in project based activities. Return client inquiries and phone messages in timely manner. Shows enthusiasm to assist legal permanent residents. Attend further professional development as indicated in employee evaluation. Performs other Citizenship program related duties as indicated by supervisor. QUALIFICATIONS, EXPERIENCE/EDUCATION Some college credits, and/or foreign equivalent, Bachelor's degree preferred Obtain DOJ accreditation At least one year previous experience in a citizenship, legal, or nonprofit setting Bilingual English and Spanish, preferred Excellent oral and written communications skills Ability to maintain a high sense of confidentiality Able to work with a wide variety of people Exceptional organization and time management skills Above average customer service approach Ability to maintain composure under pressure Dependable and punctual Advanced skills with Microsoft Office, Word, Excel, PowerPoint, and the Internet Ability to use applications such as Zoom, Teams, Facebook Live, and other Video Chat applications Ability to use electronic software to fill out forms (USCIS online, or Law Logix) The above is intended to describe the general conditions of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements. PHYSICAL DEMANDS Nature of work requires an ability to sit or stand for long periods of time, speak during presentations in front of groups, and operate standard business office equipment. Requires ability to communicate and exchange information, collect, compile and prepare work documents, set-up and maintain work files. WORKING CONDITIONS Majority of work performed in an office environment and at community venues (churches, schools) held on weekends. Position requires availability for extended hours plus non-traditional hours required to perform job duties. Must be able to work weekends. Also requires participation and attendance at organization sponsored events and meetings. BENEFITS Medical Dental Vison Life Insurance Short Term Disability Long Term Disability 403b retirement saving plan PAID TIME OFF Vacation Sick Personal Holidays Instituto del Progresso Latino is an Equal Opportunity Employer

Full-time Description Job Purpose The Business Applications Specialist will be responsible for managing and optimizing the use of business-critical applications throughout the organization. The ideal candidate will serve as a key problem-solver, and act as a bridge between our MSP, IT Vendors, Operations, Accounting, Warehousing, and Customer teams. The Specialist will initially lead in-flight projects through completion (EDI Integrations & ERP Lot Code Adoption). Upon completion, they will champion longer term business application initiatives (AP Automation, Purchase Order optimization, and HR Workflows among others) from solution discovery through implementation. ESSENTIAL FUNCTIONS OF THE JOB An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to enable them to perform the essential functions of this position . ERP and Business Application Management Gain robust knowledge of all native modules within SAGE 100, including bolt-ons for Scanforce and Mapadoc with goal of becoming a Super User Leverage Redzone Productivity system to drive business insights and enhance operational reporting tools Manage security and user roles for SAGE 100 Broad understanding of IT, Accounting, and Operational processes and how those environments intersect with related software applications EDI Management & Integration Lead the onboarding of new EDI trading partners, coordinating requirements, testing, and maintaining ongoing integrations for accuracy and compliance. Serve as the technical lead on EDI-related projects, translating customer requirements into robust solutions using internal ERP and third-party platforms. Act as a liaison between SPS Commerce, our 3rd party EDI partner, customers and internal stakeholders. Monitor daily EDI transaction flows for errors or delays; troubleshoot failures, perform root cause analysis, and implement solutions to ensure system uptime and data integrity. Manage project timelines, collaborating with internal stakeholders and third-party software providers to deliver on schedule. Document integration setups, troubleshooting guides, and EDI best practices; provide training to internal and external stakeholders as needed. Customer & Partner Support Act as the main technical point of contact for customer teams at large CPG companies and major retail partners. Navigate complex customer portal frameworks and adapt data flows accordingly. Develop and maintain SOPs and documentation for customer-specific processes and integration requirements. Process Improvement & Automation Collaborate with internal departments (Sales, Warehouse, Accounts Receivable, etc.) to identify, automate, and streamline manual processes for both internal teams and external partners. Proactively recommend and implement enhancements to EDI, ERP, and related business processes to increase efficiency and reduce errors. Education and Experience Required Experience Experience with EDI integrations and onboarding Strong working knowledge of ERP systems - SAP, Oracle, Microsoft Dynamics, Netsuite; experience with SAGE 100 highly preferred. Familiarity with warehouse management systems (Scanforce), shipping software (Starship), and process monitoring platforms (Redzone) is a plus. Experience writing and interpreting SQL queries and working with data formats such as XML and JSON. Proven ability to work independently, take initiative, and manage multiple priorities in a fast-paced environment. Excellent problem-solving and communication skills; able to translate complex technical concepts for non-technical users. Bachelor's degree in Information Systems, Computer Science, Information Technology, Engineering, Supply Chain Management, Business Analytics, or a related field is preferred. Equivalent professional experience will also be considered. Preferred Experience Previous experience in a manufacturing, supply chain, or CPG environment. Familiarity with customer portals for major retailers. Demonstrated ability to document processes and train end users. Bachelor's degree in information systems, Computer Science, Supply Chain, Accounting or related field (or equivalent professional experience). Relevant certifications (e.g., EDI mapping tools, ERP systems, integration platforms, APICS). Requirements Work Environment & Physical demands Prolonged Sitting: The position requires extended periods of sitting at a workstation, often for several hours at a time. Travel Required This position may travel between different manufacturing facilities as needed, all located within 30 min of each other and may need to be at more than one facility on the same day No overnight travel is required Benefits: Healthcare coverage including medical, dental and vision 401k Plan Short term disability available Paid holidays, vacation and paid sick leave EEO Statement Pure's is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. We ensure fair treatment in all aspects of employment, including recruitment, hiring, training, promotion, and compensation. Our commitment to diversity and inclusion fosters a workplace where every individual is valued and respected. Salary Description $80,000-$100,000

Do you enjoy getting to know someone and coaching them towards achieving their goals related to work, relationships, and independent living? You could make a difference in someone's life every day as a Residential Support Specialist (RSS) working with young adults between the ages of 16-21. Substitutes fill in for full time residential staff on a flexible, as-needed basis. Residential Support Specialists work one-on-one and in groups with youth experiencing mental health challenges. Within the residential setting, you will assist the clients as they learn and practice skills related to what matters most to young people: relationships, school success, recreational activities, health and wellness, early career experiences, and day-to-day living. You will also ensure safety by helping youth regulate and safely express their emotions, including using Therapeutic Crisis Intervention (TCI) skills. During an average day, you will teach independent living skills like hygiene and housekeeping, help residents prepare meals, model relationship building skills, and coach youth on coping skills. Not only do you help clients develop key independent living skills, you are also fostering a safe and inviting living environment by regularly cleaning the residence. You will see their progress and document their experiences, success with medication management, and recovery process as they transition to adulthood. As a substitute, you will fill in for the full time residential staff to ensure continuity of care. To succeed in this role, you need: Passion for mental health advocacy Effective communication and relationship-building skills Compassion and respect while working in someone's home Patience and willingness to meet youth where they're at Good writing skills and attention to detail To be able to perform Therapeutic Crisis Intervention therapeutic restraint techniques, which require moderate exertion, being able to lift 40 pounds, and the mobility to lower self to a kneeling position on the floor. This training is provided and required by Thresholds. There are multiple educational pathways to be eligible for this role: High School diploma or GED certificate and at least 25 years of age. Associates degree or higher and at least 21 years of age. What sets Thresholds apart:  Competitive pay - Base rate: $21.50 - 23.75 per hour Commensurate with education and experience 403(b) retirement plan with 3% employer match  Robust employee assistance program (EAP) Thresholds is a mission-driven agency with a deep commitment to diversity, equity, and inclusion. We foster an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency's mission. Click here to learn more. One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago's 101 Best & Brightest Companies to Work For, several years in a row. #LI-DNP #

Full-time Description The Help Desk Technician will serve as the first point of contact for customers to provide technical assistance with computer systems. Must answer queries on basic technical issues and offer advice to solve them. Respond to end-user phone, email, or chat requests for support. The Technician will perform remote analysis through diagnostic techniques and determine the best solution based on details provided by customers. The Technician will ensure quality service by following-up with customers to update them on status and resolution of their issues Requirements ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: Utilizes product information or solution database to research, analyze, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. Record events and problems and their resolution in logs. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures. Performs other position related duties as assigned. Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training. CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS Microsoft certifications preferred. KNOWLEDGE | SKILLS | ABILITIES Tech savvy with working knowledge of office automation products, databases and remote control. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and resolve basic technical issues. Excellent communication skills. Customer-oriented with ability to remain calm in difficult situations. Complies with HIPAA regulations for patient confidentiality. Knowledge in healthcare systems operations such as EMR. EDUCATION REQUIREMENTS High school diploma or equivalent required. BS in Computer Science or relevant field preferred. EXPERIENCE REQUIREMENTS 1 year Help Desk experience preferred. Windows experience preferred. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2% Salary Description 22.00-25.00