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Systems Support resume examples for 2025

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Build a better Systems Support resume with Zippi, your AI resume builder robot.

Updated March 26, 2025
6 min read
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How to write a systems support resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in systems support-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the systems support position.

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List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

  1. Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
  2. Consider all the software and tools you use on a daily basis. When in doubt, list them!
  3. Make sure you use accurate and up to date terms for all the skills listed.
These five steps should give you a strong elevator pitch and land you some systems support interviews.

Here are example skills to include in your “Area of Expertise” on a systems support resume:

  • Customer Service
  • Troubleshoot
  • Technical Support
  • PC
  • Desktop Support
  • End User Support
  • Technical Troubleshooting
  • System Support
  • Technical Issues
  • Technical Assistance
  • Mac
  • Computer Equipment
  • Computer System
  • OS
  • Remedy
  • Remote Desktop
  • Tcp Ip
  • Problem Resolution
  • Network Issues
  • Software Installation
  • Network Printers
  • Linux
  • Software Issues
  • SQL Server
  • Java
  • Customer Satisfaction
  • Android
  • SCCM
  • Customer Support
  • SharePoint

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How to structure your work experience

Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the systems support position. Here is how to most effectively structure your work experience:

  1. List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
  2. Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
  3. Include only recent, relevant jobs.

How to write systems support experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

  • Use strong action verbs like Led, Built, or Optimized.
  • Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
  • Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are effective examples from systems support resumes:

Work History Example #1

Junior Systems Analyst

BankUnited

  • Capitalized on existing technologies to devise a methodology for rapidly installing the operating system to multiple servers using Compaq Insight Manager.
  • Involved in developing various generic JavaScript functions used for validations.
  • Maintained documentation on routers, switches, network connections, and IP addresses.
  • Acted upon information received in measurement briefing and direct corrective actions, implement/follow processes and procedures if needed.
  • Worked with QA in deployments with upgrades and patches and by troubleshooting and resolving issues with the associated tools.

Work History Example #2

Technical Support Assistant

Reliable Computers

  • Customized responsive and issue handling emails for developers in making and placing apps and products for Apple on the App Store.
  • Provided first level and second level escalation support for customers calling AppleCare about various hardware and software products.
  • Upgraded desktop and laptop PC's to Windows 7, both office and shop floor.
  • Identified, implemented and monitored process improvements * Analyzed and planned strategic capacity, capital asset and labor requirements
  • Attended staff meetings and suggested specific scheduling and seating arrangements while promoting communication between teaching and administrative staff.

Work History Example #3

Systems Support

Travelers

  • Processed commission rate modifications to be implemented into production following standard procedures.
  • Modified Web Services based on business requirements for both Java and C# code.
  • Extracted data from COBOL, IMS host legacy systems and built MS SQL Server database.
  • Participated in project to redesign and implement new disaster recovery procedures.
  • Participated in the cycle team that setup and ran system and integrated test cycles.

Work History Example #4

Help Desk Representative

JPMorgan Chase

  • Fielded calls and emails from internal bankers and external customers, experiencing various issues relating to the supported applications.
  • Serviced Laptops and installed replacement parts resulting in quick resolution of issues impacting critical business application support with minimal down time.
  • Fostered relationships with both internal customers and external clients.
  • Facilitated desk and floor moves - Installed and supported Blackberry Desktop Manager and Blackberry units.
  • Resolved technical issues related to credit card terminals and other related point-of-sale equipment.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from systems support resumes:

Some College Courses In Communication

Towson University, Towson, MD

2010 - 2010

Highlight your systems support certifications on your resume

If you have any additional certifications, add them to the certification section.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

Here are some of the best certifications to have on systems support resumes:

  1. Microsoft Certified Systems Engineer (MCSE)
  2. Security 5 Certification
  3. Cisco Certified Network Associate (CCNA)

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