Technical Support Associate Jobs Near Me

Peckham Industries Salary Interval: Full Time Pay Range: $27.00 - $30.00 About Us: Peckham Industries Inc. (PII) has been a family-run business since 1924 and we believe our “family by choice” ethos delivers value as the trusted supplier of construction materials, products, and services in the communities we serve. Through our extensive network of hot mix asphalt and ready-mix concrete plants, quarries, and liquid asphalt terminals, PII delivers the highest quality materials and custom solutions to thousands of road construction and road maintenance customers. In addition, the company's construction operations include paving and road reclamation services, as well as precast/prestressed concrete production and erection of multi-level parking structures, specialty buildings, and bridge components. Become part of our mission by realizing your purpose, serving our community interests, and delivering growth for our customers. Peckham Industries educates, innovates, and applies technology in a way that is safe, sustainable, inclusive, and profitable Job Summary: As an IT Help Desk Technician with Peckham Industries, you will serve as the first point of contact for users seeking technical assistance. This role involves responding to user inquiries, diagnosing and resolving hardware and software issues, and maintaining accurate documentation of support requests. You will work in a fast-paced environment, collaborating closely with other IT professionals to ensure a seamless and productive user experience. In addition to remote support, this position also includes Field Technician responsibilities, requiring on-site visits to address and resolve technical issues that cannot be resolved remotely. Essential Functions: 1. Committed to serve. Serve as a friendly, efficient, and knowledgeable first point of contact for end users via phone, email, and chat. Deliver timely updates on ticket status, proactively communicate any changes or outages, and ensure a seamless support experience. Provide both remote troubleshooting and onsite support for hardware and software issues that cannot be resolved remotely. 2. Mastery. Utilize the ticketing system to resolve helpdesk tickets and service requests while maintaining clear, detailed documentation of user interactions, troubleshooting steps, and outcomes. Create and maintain knowledge base articles for both the technical team and end users. Strive to meet and exceed key performance indicators (KPIs), with minimal repeat incidents. 3. Transparency and learning. Demonstrate proficiency in Tier 1 incidents and actively progress toward resolving Tier 2 issues. Adhere to assigned schedules and SOPs, participate effectively in projects, and submit timesheets and expense reports as required. 4. Ownership and Caring. Take responsibility for maintaining up-to-date technical documentation and service catalog entries related to software installations, hardware configurations, and troubleshooting procedures. Accurately track and manage local inventory of IT and automation equipment. Escalate complex issues appropriately while ensuring proper hand-off and context are provided. 5. Dedication. Support the successful delivery of IT projects both remotely and onsite as needed. Demonstrate flexibility and commitment to team goals by contributing wherever support is required. 6. Innovation. Adhere to all security protocols and actively monitor for potential vulnerabilities. Communicate risks promptly to the Service Delivery Manager and contribute to risk mitigation strategies. Seek continuous improvement opportunities and offer thoughtful, actionable suggestions for enhancing systems and processes. 7. Loyalty. Serve as the go-to local resource for automation and infrastructure-related issues, offering reliable, knowledgeable support to ensure operational continuity. Requirements, Education and Experience: 1.0-5 Years experience working either on a Helpdesk or for a Managed Service Provider (MSP)/IT Support Business; preferred. Experience using a Ticketing system / RMM Tool software, providing support via remote tools and handling Technical Service Tickets a plus. 2.In-depth knowledge of diagnosing and resolving technical issues with computer systems and mobile devices onsite and remotely. 3.Proficiency with Windows Desktop & Server environments, Apple Computers & Apple /Android mobile devices, a plus. 4.Understanding of support tools, techniques, and how technology is used to provide services. 5.Understanding of operating systems, business applications, printing systems, and network systems including diagnosing technical issues related to end-user hardware/software and network devices. 6.Advanced experience working with the Microsoft 365 Platform preferred. 7.Must have excellent interpersonal communication skills and the ability to communicate with both technical and non-technical personnel with a patient and customer-oriented attitude. Proficiency in English spoken and written. 8.Must possess excellent organizational skills to keep Help desk tickets in order and updated. 9.Flexibility to work variable shifts and overtime as needed. 10.IT literate - Advanced user level. The ability to keep up with & adapt to the fast-paced IT world preferred. 11.Professional certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, Comp TIA +, Helpdesk Habits etc. a plus. 12.Must have a valid driver's license. 13.Authorized to work in the U.S. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Travel: This position is based in Brewster, NY, and requires travel by personal vehicle to support users across the NY/CT region. Travel locations may include, but are not limited to, Wingdale, Patterson, Bedford Hills, the Bronx, Bridgeport, Middletown, Mongaup, Chestertown, and other sites as needed based on business demands. Travel may include locations up to 2.5 hours away. Once fully trained, you may have the flexibility to work from home on certain days. Reliable personal transportation is required, and mileage will be reimbursed. Work Environment/Physical Demands: This job operates in a professional office as well as in construction materials production environments. This role routinely uses standard office equipment such as computers, phones, photocopiers. The abilities to sit at a desk, frequent walking, bending, or standing, carrying computer equipment and installing them onsite as well. as necessary, are required. Values: At Peckham, you will experience our values wherever you work: corporate offices, plants, quarries, or paving operations. We share a common set of values - safety, integrity, dedication, and efficiency which are embedded in how we show up every day. Ours is a culture where we protect family and friends, our word is our bond, we are committed to serve and results matter. Our values are the foundation of our growth, and we believe will pave the way for future success. EEO: Peckham Industries is an Equal Employment Opportunity (EEO) and Affirmative Action employer. It is our policy to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status, pregnancy or pregnancy-related condition, or any other characteristic protected by federal, state or local law. Peckham Industries, Inc. (PII) is an Equal Employment Opportunity (EEO) and Affirmative Action employer. It is our policy to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, pregnancy or pregnancy-related condition, or any other characteristic protected by federal, state or local law. Under the Americans with Disabilities Act or similar law, if you have a disability and you wish to discuss potential accommodations related to applying for employment at Peckham, please contact **************. Compensation details: 27-30 Hourly Wage PIb68c9915e7b1-26***********8

*Technical Support & Sales Rep* At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you'll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you'll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or offsites. Your hiring manager can share more about this role's hybrid or remote designation. This position is not eligible to be performed in Alaska, California, Colorado, Louisiana, Massachusetts, Mississippi, New Jersey, New York, North Dakota, Oregon, or the Virgin Islands *Join our team...* As a Technical Support & Sales Representative, you will be responsible for ensuring we are delivering on our customer experience promises. You will join a team of 10-15 Guides who interact with existing and potential GoDaddy customers. In this role, you will provide an exceptional GoDaddy customer experience (WOW Experience) to every customer by giving our customers the tools and insights to help transform their ideas into successful online ventures! This will be completed through analysis of a customer's account and in-the-moment consultative conversations leading to product/service recommendations. *What you'll get to do...* * Field inbound calls and exhibit the behaviors of WOW throughout the entire interaction. * Provide consultation to customers regarding new products and services that will help their businesses succeed. * Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate. * Troubleshoot GoDaddy products as needed in order to deliver stellar customer service. * Take full ownership of and provide a thorough resolution to customers. * Meet metrics that could include but are not limited to Customer Availability, Net Promoter Score, and New Sales Per Day. * Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment. *Your experience should include...* * 2+ years' sales experience with a proven record of understanding customer needs. * 2+ years' experience in a commission, bonus, and/or metrics-driven environment. * Ability to meet sales quotas while providing a great customer experience. * Experience using a CRM or other customer management software. * Great interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment. * Proven ability to promote and build extraordinary customer rapport. * Ability to take complete ownership of customer issues and provide a truly extraordinary customer experience, one customer at a time. * Extensive knowledge of internet technology. * Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls. Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law. * This position requires a smart phone or other smart device that can (1) access the Google Play or Apple Store and install applications, and (2) receive SMS (text) messages in order to remotely access GoDaddy's network resources. *You might also have...* * Experience owning and/or operating a small and/or midsize business (SMB). *Schedule* Our shifts may require working nights, weekends, and holidays. *Compensation* As with many sales roles, our compensation combines both an hourly rate ($17/hour) and variable incentive plan. Employees working full-time start annualized at $35,360 and those who meet 100% of target or more can expect to fall between $50k and $60k all in. *We've got your back... *We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process. We also embrace our diverse culture and offer a range of Employee Resource Groups (*Culture*). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. *About us... *GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit *About Us*. At GoDaddy, we know diverse teams build better products-period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day-focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our *Diversity Careers page*. _GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements._ _Refer to our full_ _*EEO policy.*_ Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to *************************. *Colorado Residents:* In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. *GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.* At GoDaddy, we subscribe to a “pay for performance” approach that considers our total compensation to ensure we offer competitive pay. Total compensation elements vary based on role, but in addition to our base pay offering, may include: * Comprehensive benefits (may vary based on location) * Short-Term Incentives (annual bonus, sales incentive pay) - eligibility dependent on role and company and/or individual performance * Long-Term Incentives (equity) - eligibility dependent on role We are proud to provide pay transparency to our candidates. In the United States, we have four geographic pay groups (Groups). GoDaddy's target compensation is determined based on your location and varies based on an individual's qualifications, skills and experience at the time of the offer. For this role, our targeted base pay ranges for new hires in each US Group are: * Group 1: $12.02 - $18.27 * Group 2: $12.02 - $18.27 * Group 3: $12.02 - $18.27 * Group 4: $12.02 - $18.27 Check out *here* to see which locations are aligned to each Group. Job Type: Full-time Pay: From $35,360.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Compensation Package: * Bonus opportunities * Hourly pay Schedule: * Evening shift * Holidays * Monday to Friday * Morning shift * Night shift * Weekends as needed Work Location: Remote

Key Responsibilities: · Provide technical support for desktop/laptop hardware, software, and peripheral issues. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience.

Friday - Sunday: Onsite Friday, work from home Saturday + Sunday Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected. Fluent in Spanish 2+ years of experience in a high volume, fast-paced inbound call environment Experience with resolving technical issues virtually (hardware, software, networking, etc.) Customer service skills with clear and concise communication Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.) Plusses: Experience working with POS systems or terminal devices Experience in the financial or payment services industry Compensation: $20/HR - $22/HR Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

*Job Title: Night Shift Data Support Analyst* *Shift:* Third Shift (12:00 AM - 8:00 AM EST) *Contract-to-hire* *Company Overview:* We are seeking a proactive and communicative individual to join our team as a Night Shift Data Support Analyst. Our data warehouse utilizes Snowflake, and we rely on Azure Data Factory (ADF) for our data pipelines. This role is crucial in ensuring the smooth operation of our data loads and monitoring alerts to maintain the integrity of our dashboards. *Key Responsibilities:* * Monitor data load scripts in Snowflake and ADF pipelines. * Respond to alerts indicating load failures or pipeline issues. * Restart services and reinitiate load processes as needed. * Follow predefined scripts to address common issues. * Escalate issues to senior developers when necessary. * Ensure dashboards are operational and address any issues promptly to minimize downtime. * Communicate issues effectively and thoroughly to team and demonstrate professional responsiveness while working remotely. *Qualifications:* * 3+ years of professional experience working in a data warehouse or in a data analyst or developer role. * Proficiency in Snowflake and SQL is required. * Experience with Azure Data Factory (ADF) is a plus. * Comfortable working third shift (12:00 AM - 8:00 AM EST) Monday - Friday. * Strong problem-solving skills and the ability to follow predefined scripts. * Excellent communication skills and a proactive approach to monitoring and issue resolution. * Ability to work independently and as part of a team. Job Type: Temp-to-hire Pay: $45.00 - $60.00 per hour Benefits: * Dental insurance * Health insurance * Vision insurance Schedule: * 8 hour shift * Monday to Friday * Night shift Application Question(s): * Are you comfortable working night shift Monday - Friday 12 am - 8 am EST for the long-term? Work Location: Remote

We are seeking a highly motivated Support Incident Specialist to join a dynamic IT Global Support Team on a temporary basis for approximately 6 months. This role focuses on assisting with special projects that require additional IT support resources. The ideal candidate will be detail-oriented, organized, and passionate about delivering outstanding internal customer service. Key Responsibilities: Review new Incident and Service Requests via ServiceNow, ensuring all IT control requirements are met. Promptly document and return incomplete requests for revision. Follow up on pending system access requests and maintain ticket queues aligned with service level objectives. Quickly identify issues needing escalation and alert the department manager in a timely manner. Allocate IT support tickets appropriately and assist in more complex resolutions as needed. Collaborate with team members to resolve technical support issues efficiently. Actively contribute to continuous process improvement initiatives. Ensure compliance with internal policies, federal and state regulations, and safety standards. Requirements: High school diploma or equivalent required; some college coursework in Information Technology is a plus. Minimum of one year of customer support or Service Desk experience preferred. Proficient knowledge of Microsoft operating systems and applications. Experience with ServiceNow or similar ticketing systems preferred. Strong communication, interpersonal, and analytical skills. Detail-oriented, with an ability to prioritize tasks effectively. Committed to providing high-quality customer service to internal clients. Ability to work independently and thrive in a fast-paced, team-oriented environment. Additional Information: Standard office environment; remote work flexibility may apply. Candidates must successfully complete a drug test and background check before hire. Temporary role expected to last approximately 6 months. ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees. At ttg, "We believe in making a difference One Person at a Time," ttg OPT. IND1

Functional Support Specialist / Technical Support Specialist This is a hybrid (40% remote and 60% onsite) role in San Francisco, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster. About the job: As a Functional Support Specialist at Odoo, you play a key role in helping us bring speedy solutions to our valued small and medium-sized business (SMB) customers in North America. You'll work closely with other customer-focused roles, contributing to our team's growth and playing a big part in Odoo's overall success. Your understanding of the ins and outs of SMBs and their different functions is crucial for this position. Join us at Odoo and make a meaningful impact with your expertise supporting our valued SMB customers. Responsibilities: Expertise: Become proficient in utilizing Odoo's SaaS/Cloud-based applications Problem-solving: Prioritize and implement innovative solutions for resolving customer inquiries Communication: Effectively communicate ideas and solutions to customers using written and verbal methods Customer satisfaction: Ensure prompt and accurate resolution of customer issues to enhance their satisfaction levels Collaboration: Engage with Engineering, Product, and Developer teams to escalate critical issues and provide valuable feedback Product testing: Actively participate in testing new and updated products, offering insights for improvement Support channels: Address Tier 1 and 2 issues via email, chat, and phone Customer feedback: Collect and convey user feedback to the product team to contribute to feature development Must-Have: Bachelor's degree SaaS familiarity and knowledge of G Suite Ability to communicate technical concepts clearly and effectively, both written and orally Ability to learn quickly Thrive in a critical learning and social setting, embracing new challenges and opportunities Nice to Have: Business experience at an ERP Experience/knowledge with tickets-support Previous work experience in a fast-growing startup environment Sociable and outgoing Compensation and Perks: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days, and paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $63,000-$95,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Join Us as a Technical Support Advisor! Join Us as a Technical Support Advisor! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team! What You'll Be Doing: Customer Service Excellence: Handle customer inquiries via phone, delivering tailored solutions to technical issues. Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations. Technical Support & Troubleshooting: Diagnose, troubleshoot, and resolve issues related to iOS, mac OS, smartphones, tablets, or PCs. Use multiple systems to research and deliver efficient, real-time solutions. Adaptability in Communication: Connect with a diverse range of customers by adjusting your communication style to meet their needs. Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience. Team Collaboration: Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals. What We're Looking For: Customer Service Focus: Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!). Technical Enthusiasm: A solid understanding of iOS, mac OS, smartphones, tablets, or PCs-and a passion for troubleshooting. Resilience Under Pressure: Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks. Learning & Growth Mindset: Open to feedback and coaching, with a drive to continuously improve and excel. What You Bring: Proven experience in customer support or technical assistance , ideally in a call center setting. Strong verbal and written communication skills. Problem-solving abilities with a flexible, adaptable approach to challenges. Confidence in navigating multiple software tools and systems to resolve issues. A self-motivated attitude with effective time management skills. What You'll Get: Competitive Pay: $17.31 per hour, with opportunities for performance-based incentives. Comprehensive Benefits: Full health insurance package, including medical, dental, and vision coverage. Cell Phone Perks: $25/month per line for unlimited phone, text, and data (restrictions may apply). Training and Growth: Paid training to set you up for success. Career advancement opportunities with a globally renowned leader in technology innovation. Referral Bonuses: Earn ongoing bonuses for referring new employees through our Referral for Life Program. Supportive, Inclusive Environment: Thrive in a dynamic virtual work environment with a team that's dedicated to your success. Enjoy a culture that values diversity-we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans. Remote Work Requirements Private Workspace: A quiet, dedicated workspace with no distractions. Ergonomics: A comfortable desk setup with all necessary equipment. Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed. Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable. Why You'll Love Working Here: At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you're driven by curiosity, passion, or technical expertise , you'll find the perfect space to grow and succeed with us. Ready to Take the Next Step? Apply today to become a Technical Support Advisor and help us create extraordinary customer experiences! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About Us Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. Ai Auto and Virtual F&I are the sister companies to our main powerhouse. About Virtual F&I: We are challenging the traditional car-buying experience. Gone are the days of consumers spending hours at a dealership, navigating unclear pricing and high-pressure sales tactics. The days of F&I managers who miss family dinners and are unable to attend their children's games on the weekends are a thing of the past with remote F&I. Instead, we have created an innovative SaaS platform that brings the dealership experience to consumers fingertips wherever they may be. At Virtual F&I™, we are not just another automotive software vendor. We are a group of passionate individuals with decades of automotive and technology experience who have come together with a singular vision: transform how people buy cars. We invite you to experience a new way of engaging with consumers. A way that respects their time, values transparency, and puts them in the driver's seat of the buying process. At Virtual F&I™, we are not just helping dealers sell more cars and F&I products. We are championing a movement to make car buying what it should be: simple, transparent, and enjoyable. Welcome to the future of car buying. Welcome to Virtual F&I™. Summary We are seeking a Client Support Specialist in the automotive industry to join our dynamic team at Virtual F&I, one of our growing brands at DOWC. In this role, you will be instrumental in providing critical client support to our SaaS product and ensuring the seamless operation of our applications for our dealerships. Your contributions will directly enhance our customer experience and support our mission of driving innovation. Responsibilities Provide support for application-related issues to ensure optimal performance. Provide exceptional customer support via phone, chat, and email communication. Answer all customer inquiries and resolve pending issues Act as a liaison between departments and clients to ensure needs are being met Escalate critical issues as they arise to the appropriate contacts. Document all customer interactions and keep the CRM data up to date. Act as a main POC for any dealership requests or inquiries Assist in the process of onboarding new clients/dealerships. Maintain and organize client files as needed. Conduct training sessions when necessary for users on application functionalities and best practices. Monitor application performance and troubleshoot issues as they arise. Document processes, procedures, and user guides for reference. General administrative tasks related to client support. Hours: (40-hour work week) Tuesday & Wednesday 10AM - 7pm (30 min lunch) Thursday & Friday 10AM - 6:30PM (30 min lunch) Saturday 9AM - 4PM (work from home) *Off Sunday and Monday *Subject to change as needed. Requirements Minimum of 2+ years in a customer service, call center, or support role. Proven experience in the automotive industry, BDC backgrounds preferred Exceptional customer service skills and proven experience handling a high volume of calls, email, and chat. Strong technological skills, must have experience with MS Office and CRM Excellent communication skills to effectively interact with team members and clients. Ability to manage multiple tasks efficiently in a fast-paced environment. Excellent problem-solving skills and works with a strong sense of urgency. Must be able to work Saturdays remotely Are you tired of working in the dealership and want more of a steady job but still love the industry? This is the perfect opportunity for you to grow with an exploding and groundbreaking new brand that is transforming the auto industry! Come join our growing team here in Parsippany! As NJ's Best Places to Work Honoree for two years in a row, we offer: Competitive compensation Medical, Dental, Vision, 401k matching, Life Insurance, medical expense card PTO and Sick Time Corporate events, team and culture building activities, employee awards and recognition, company trips and more!

Freelance IT Programmers, Graphics, Video and motion editing, Developers, Electrician, Electromechanics, Contractors, Plumbers, Mason Bricklayers service, Music, audio specialist, Analyst, Acting and voice services online. Can work remote and or location work on a freelancer online platform engagement. Need to have a smart phone and lap top or desk top computer to perform work.

Product Support Analyst Duration: 03 months We are seeking a highly skilled and motivated analyst to oversee the upgrade and troubleshooting of our Power Platform Center of Excellence (CoE) toolkit. The ideal candidate will have extensive experience with Co-Pilot Studio, Power BI Reporting, creating and managing Power BI Dashboards, and Power Platform Canvas app development. This role requires a proactive individual who can lead initiatives, provide technical expertise, and ensure the seamless operation of our Power Platform solutions. Key Responsibilities: Manage the upgrade and troubleshooting of the Power Platform CoE toolkit. Provide expertise in Co-Pilot Studio to enhance and streamline development processes. Develop, create and manage Power BI reports and dashboards to support business intelligence needs. Lead the development and maintenance of Power Platform Canvas apps to meet organizational requirements. Collaborate with cross-functional teams to ensure the effective implementation and utilization of Power Platform solutions. Conduct training sessions and provide support to team members on Power Platform tools and best practices. Job Qualifications: Power BI expertise: Demonstrated ability to create and manage Power BI Reports and dashboards, with a deep understanding of data visualization and analytics. Extensive experience with Power Platform CoE toolkit: Proven track record in managing upgrades and troubleshooting issues. Proficiency in Co-Pilot Studio: Strong Knowledge hands-on experience with Co-Pilot studio for development and automation. Power Platform Canvas app development: Skilled in developing and maintaining Canvas apps, with a focus on user experience and functionality. Strong understanding of Azure Services including Azure Analytics Strong problem-solving skills: Ability to diagnose and resolve technical issues efficiently. Process documentation skills: Experience in creating and maintaining detailed process documents to ensure clear and consistent workflows. Candidate Skills and Qualifications: Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. 8 Hands on experience administering Microsoft 365 and Microsoft Power Platform component 8 Experience with troubleshooting technical issues, analyzing logs and debugging software applications. 5 Strong understanding of data visualization principles, data modeling using Power-BI 3 Familiarity with Microsoft Azure Services, particularly Azure Active Directory 3 Experience with Dynamic 365 for Customer Services is highly desired.

Job Title: Technical Advisor Type: Direct Hire Schedule: M-F, 8:30-5 Pay Range: $65k - $70k + bonus Benefits: Yes. Medical, Dental, Vision, PTO, 401(k), Paid holidays Connect Search is hiring a Technical Advisor in Milwaukee. This position offers a hybrid work from home schedule of 2 days per week. Responsibilities Receives and responds to incoming calls from Field Service Technicians, Customers, End-Users, Architects, Dealers and Installers for technical support and troubleshooting of all products, recommending upgrades when needed, with a sense of urgency. Provide technical support to the Parts - CSR's to resolve product or service requests regarding parts orders or technical inquiries by looking up part information to determine if parts were missed in shipment or on back order. Work closely with Parts - CSR's to determine parts needed by researching and combing through bills of material. Provide troubleshooting assistance to diagnose technical issues and walk customers through the steps needed to fix various problems and provide support to dealers/installers on installation inquiries. Resolve technical parts inquiries via telephone, email and internal communications by various methods. Enter, review and process warranty-claims for products. Follow-up on pending warranty claims to bring resolution. Work with Service Manager to identify root causes of warranty errors and document, track and maintain data in ERP system. Alerts Product Support Manager of any concerns or issues and assists in the resolution as directed Provides telephone and on-site assistance and training to Customer Support Representatives, Field Service Technicians, Regional Sales Managers and other internal personnel for customer support and education. Providing training to Product Support Team and recommend improvements to streamline processes and efficiencies as directed. Qualifications Requires technical knowledge of mechanical, electrical, hydraulic, variable frequency drives (VFDs) and Programmable Logic Controllers (PLCs) components Requires the ability to read and comprehend engineering drawings, schematics, component specifications, service, installation and owner manuals Excellent communicator with a high level of customer service skills and commitment to resolving problems. Organized, methodical with an eye for detail. Requires the ability to learn and understand the product line, their components and the interactions between product components Requires knowledge of ERP systems and the ability to become fluent in Epicor M2K

We’re looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market. Additional information: Salary: 25-45 Frequency: Per hour Employment type: Full-time

About Us The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth's Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees. We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure. Our Mission: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes. About the Role EOTSS is seeking to hire a Network Automation Intern to join the EOTSS Network Engineering Team. The EOTSS Networking Engineering Team provides reliable Network Services and support to all Commonwealth of Massachusetts customers. The networking services provided by the team include network design, implementation, installation, and management. The Network Engineering Team is especially skilled in and specializes in complex routing configurations, wireless networking, and the use of Visio for creating diagrams in support of the infrastructure. The team provides Tier two support to the Network Operations Team and routinely joins Major Incident conference bridges to help with troubleshooting incidents to their resolution. The Network Automation Intern will learn what it is like to be part of day-to-day operations. The intern will observe and participate in various incidents and change management processes. The intern will also have exposure to documentation and diagram updates. The intern will work closely with our Network Analysts and Network Engineers with asset inventory reconciliation. The primary work location for this role will be 200 Arlington Street Chelsea, Massachusetts 02150. The work schedule for this position is Monday through Friday, 8AM to 4PM EST. This position is expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training. Preferred Skills & Qualifications: • Understanding of TCP IP (IP addressing). • Understanding of network concepts. o Local Area networks (LAN) o Wide Area Networks (WAN) o Network Management o Basic Network security concepts • Ability to read and write scripts in a modern language (Perl, Python, etc.). • Working knowledge/experience with Microsoft Office Suite and Office 365. • Analytical and problem-solving abilities. • Customer service skills. • Excellent communication and writing skills. • Self-motivated and ability to learn quickly. • Ability to prioritize work/specific incidents. Qualifications First consideration will be given to those applicants that apply within the first 14 days. Please see Preferred Qualifications. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Job Title: Remote Support Desk Associate Hourly Pay: $23 - $30/hour We're looking for friendly, tech-savvy Support Desk Associates to join our growing remote team. In this role, you'll play a key part in helping customers resolve technical issues, navigate our systems, and feel confident using our services. Whether you're just starting out or looking to expand your skill set, this role offers flexibility, comprehensive training, and a positive, collaborative team environment. You'll gain valuable experience in customer support, technical troubleshooting, and communication, all from the comfort of your home. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, chat, or email Troubleshoot basic technical issues, offering step-by-step guidance in a friendly and patient manner Log and update support cases accurately in our internal ticketing system Escalate complex issues to appropriate departments while ensuring a smooth handoff Stay informed about product updates, new features, and changes to support procedures Follow standard protocols to maintain high levels of customer satisfaction Qualifications: Strong communication and problem-solving skills Basic understanding of computer systems and troubleshooting steps Self-motivated and able to manage tasks independently in a remote environment Comfortable using CRM systems or support ticket platforms Reliable internet connection and quiet home workspace No prior technical experience required-customer service experience is a plus Perks & Benefits: 100% remote with flexible scheduling Hourly pay: $23 - $30 based on experience Paid training with comprehensive support resources Opportunities for advancement and long-term career growth Supportive, team-oriented culture with regular check-ins and mentorship

Responsive recruiter Benefits: Flexible schedule Opportunity for advancement Training & development KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com-the first consumer background checking system of its kind-and ClarityIQ, a high-tech/high-touch investigative case management system. MISSION We're on a mission to help the world make clear and informed hiring decisions. VALUE In order to achieve our mission, our team embodies the core values aligned with it: core-values Customer Focused: We are customer-focused and results-driven. Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence. Fact Finders: We are passionate investigators for discovery and truth. Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about. IMPACT As a small, agile company, we seek high performers who relish the idea that their efforts will directly impact our customers and help shape the next evolution of background investigations. KENTECH Consulting Inc. is seeking a detail-oriented and tech-savvy RFP Specialist to drive automation, efficiency, and organization in the proposal process. This role requires AI-driven process automation expertise, strong document management skills, and the ability to coordinate client relationships effectively. If you have a background in proposal writing, contract management, or operations, we'd love to hear from you! Key Responsibilities ✔ Automate the RFP Process - Implement and manage AI-driven tools to enhance and streamline proposal workflows. ✔ Optimize Operations - Navigate project management software and new portals to improve operational efficiency. ✔ Document Management - Organize, coordinate, and control sensitive documents with precision and confidentiality. ✔ Client Coordination - Maintain strong client relationships, ensuring professional, timely, and customer-centric communication. Qualifications & Experience ✔ Professional Experience - 2+ years in proposal writing, contract management, or administrative roles related to RFP processes. ✔ Educational Background - Bachelor's degree in Business, Communications, Public Administration, or a related field (preferred). ✔ Process Automation & Software Skills - Experience with AI tools for automating RFPs and project management software. ✔ Technological Proficiency - Skilled in Microsoft Office, Google Suite, and workflow automation tools, with the ability to quickly learn new platforms. Why Join KENTECH? 🌍 Remote & Flexible - Work from anywhere in a high-impact, tech-driven environment. 📈 Professional Development - Access to training, learning opportunities, and career growth. 💡 Innovative & Collaborative Culture - Be part of a dynamic team shaping the future of AI-powered RFP automation. 📢 Apply Now! If you're an organized and tech-savvy professional with a passion for efficiency and automation, we want to hear from you! KENTECH Consulting Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace. This is a remote position. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. WHO WE ARE KENTECH Consulting, Inc. is the premiere background investigation solutions firm in the U.S. As a licensed Private Detective Agency, our experts use the latest technology to provide comprehensive, reliable reports to help our clients make sound business decisions. We have our finger on the pulse of the industry and understand your business demands. With multi-industry experience, we provide compliant services with a diverse host of investigation services. WHAT WE DO KENTECH offers customized solutions tailored to the industry that matters most to any business. Our innovative, sophisticated tools allow us to provide digital background and security checks up to 75% faster than traditional methods. As an established authority for background checking technology throughout the U.S., KENTECH offers instant access to more than 500 million records in our database. OUR VISION To help the world make clear and informed decisions. OUR MISSION KENTECH is a global provider of background investigation services. We are committed to providing our clients with fast and accurate results. Careers WE ARE LOOKING FOR. . . . Remarkable people who are critical thinkers, intellectually curious and passionate. People who are great at what they do and create value by generating ideas and results that exceed expectations and delight customers. Kindred spirits-people interested in being a part of the background checking industry and who "get" our noble vision of helping revolutionize digital identification with amazing solutions and zealot for customer service. People who relish a good challenge and have never walked away from a problem that they could not resolve. Those who accept nothing less than being part of a high-performing company that encourages every individual to be at their "professional best". People who know the meaning of "work hard/play hard", who like to laugh and have fun at work, consider their co-workers to be friends. Individuals who are as excited by our future as we are (and want to be a part of it). IF THIS IS YOU, CHECK OUT OUR CURRENT OPPORTUNITIES-DON'T DELAY ; YOUR TEAM AWAITS.

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required

The Specialist I, Tech Support will be responsible for delivering timely and effective technical support and application services for support cases. The position requires strong communication skills, problem-solving abilities, and attention to detail to resolve cases in line with service level agreements (SLAs). The role also involves documenting and tracking issues, collaborating with team members, and ensuring customer satisfaction. Required shift hours: 8:00 AM - 5:00 PM ET with rotating after-hours on call schedule. Support clients via telephone and remote access to deliver technical and/or application expertise for NextGen Healthcare products and services. Work on assigned incidents under general supervision to isolate cause(s) and make decisions on the correct means to resolve. Apply basic troubleshooting methodology by asking questions, recreating the issue, performing research, isolating cause(s) of the issue, identifying possible solutions, and resolving the issue with the client. Create or enhance detailed description(s) of client reported issue(s), record troubleshooting analysis, and document actions taken to resolve the issue(s) using support software for client interaction logging and tracking. Create and execute SQL select statements and SQL profiler trace to retrieve data from a client's environment. Create new or enhance/modify existing knowledge articles within the corporate product knowledge database to document reported issues, provide the corresponding solution, and outline the actions to resolve to ensure communication to all applicable service organizations. Manage client initiated or internal escalations involving critical incidents or complaints by consulting with clients to resolve technical issues, diffuse situations, or seek assistance from other members of support or leadership providing context for them to continue addressing the escalation. Consult with internal teams (including but not limited to Support, Product Development, Professional Services, Account Management, and Customer Care) to deliver timely, effective, technical expertise and resolve incidents reported by clients using NextGen Healthcare software products. Perform other duties that support the overall objective of the position. Education Required: Bachelor's degree in Computer Science, or related discipline. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 2+ years of experience in customer service, software, or similar environment. License/Certification Required: Relevant technical certifications are a plus, such as CompTIA A+, Microsoft, AWS, or Health IT. Knowledge, Skills & Abilities: Knowledge of: Data Manipulation Languages such as Structured Query Language (SQL) and Procedural Language/Structured Query Language (PL/SQL); Health Level Seven (HL7) and different standards for transfer of clinical and administrative data within Healthcare (Fast Healthcare Interoperability [FHIR], Digital Imaging and Communications in Medicine [DICOM]); of IT Infrastructure such as data base solutions, operating systems, servers, networks, and hosting environments; troubleshooting methodology; NextGen Healthcare or competitor products and solutions; technical concepts related to applications integration with database and servers, analysis techniques, and troubleshooting procedure. Skill in: Problem solving with initiative and resourcefulness; collaboration, team work; communicating effectively and professionally with internal colleagues and external clients/partners; Ability to: Establish and maintain effective working relationships; maintain and strengthen knowledge of assigned NextGen Healthcare solution(s), platform(s), and applicable 3rd party products through NextGen Healthcare product training and/or external application and/or technical courses; work a flexible schedule and necessary hours, including some night and weekend hours, based on client need to accomplish job responsibilities and deliverables; participate in and provide support to NextGen Healthcare clients after-hours and/or on-call as part of a rotating schedule; understand ; apply troubleshooting techniques to identify application malfunctions, isolate causes, and resolve issues; Work in a fast-paced environment; stay organized, prioritize workload, multi-task, and meet deadlines; stay organized and manage time. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Learn, Lead & Grow at Sitel Group We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves. GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there. BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so. WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work. GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts. MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group . As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience. Learn more at ************* and connect with us on Facebook, LinkedIn and Twitter. Job Summary As the Team Lead of IT Site Support you will be responsible for overseeing a group of specified clients and will be assigned a support group (Site IT Team members) who will coordinate the daily activities in the Knoxville location. You will be working in an extremely fast paced environment and must be able to flex and adapt to rapid change in both business needs and technological advancement. Multiple team members will be going to you for guidance on how to resolve concerns raised by external clients, Sitel IT, agents, and/or our Operational functional partners. You must have strong communication and decision-making skills to be able to direct your team on how to resolve the concerns, prioritize tasks, distribute workload to the team to make deadlines, help resolve any resource challenges, and escalate appropriately due to tight time frames. Primary Job Responsibilities Full responsibility for the operational maintenance and services across the IT environment and provide day to day IT operational decisions, technical support, and escalation support for the sites, support team, and clients assigned. Manage the day to day site IT team members from a dotted line perspective and partner closely with the Regional Manager. In addition, provide feedback to the regional manager for the performance of your support team members for all performance reviews. In addition to the management responsibility, this will be a hands-on role maintaining the functions of the site, and be 24x7on-call incident management support, remote-hands support for Network, Telephone, Server, QA and application engineers to ensure high system uptime and end user satisfaction in a call center environment. Meet regularly with the Philippine & India IT support leaders to drive enhancements to enhance the service levels for our customers via all channels, and share with their support teams (example, phone, chat, self-service, etc). Attend and represent their support team / clients on the daily operational call, security audits, and help manage additional projects and/or sites to help achieve service levels. Assist with the queue management, inventory mgmt., tech documentation, monthly business reviews, and delegate out the tasks for the queues, projects, etc. Primary Job Responsibilities Assisting with ensuring all inventory processes and all equipment in-center and at home are following the proper inventory procedures. Oversee and manage all shipping, returns, and coordinating the schedules for shipments with the local and global team members. Partner with the logistics team to coordinate the delivery and tracking of IT equipment that is going to a Sitel at home user or returning from a Sitel at home user. Assist with resolving equipment issues, working with vendors on warranty claims, handle escalations, etc. Build a strong relationship with our Philippine & India IT support teams to ensure their support team can be an escalation point to drive first chat and/or call resolution for our customers. Skills/Knowledge/Abilities Comfortable taking the lead and delegating the workload to the support team, while maintaining good communication with the business. Excellent troubleshooting and customer service skills; ability to multi- task and take initiatives with minimum direction; team player. Ability to take initiatives with minimal direction and lead an IT support team. Ability to analyze, document and develop solutions. Drive problem resolutions and new client processes. Partnering with other support teams to identify solutions that will benefit all teams involved, and then implement the proposed changes within their support team. Competent to train new hires, analyze and formalize process improvements, work with all areas of the organization. Responsible for training, supervising the maintaining service levels for specific Support team, Sites, and clients assigned. Building & imaging Hardware, with a working knowledge of Microsoft SCCM (Preferred) Virtual / Remote troubleshooting (Advantageous) Skills/Knowledge/Abilities Follow and enforce corporate policies and procedures maintaining and enforcing the highest standards of security as set out by the corporation In depth knowledge of Windows Operating Systems and Microsoft Office; A+ Certification; LAN and WAN networking skills needed for troubleshooting (NIC's, hubs, routers, switches); knowledge of tape backup and restore procedures and applications anti-virus procedures and application knowledge necessary; PC image creation and updating knowledge required. Experienced in defining and supporting change management efforts, with the ability to identify and analyze organizational impacts for internal stakeholders affected by new initiatives Ability to think strategically and create, recommend and execute on Technology service improvements in collaboration with peers in Enterprise and Divisional Technology areas Strong problem-solving skills, able to readily tackle and assist in resolution of high priority incidents impacting business operations Laptop, PC, DNS, DHCP, Active Directory, Win 10 support experience (Essential). Problem-solver with demonstrated advanced knowledge of field. Experience Minimum of 2 years' experience in similar capacity recommended Proven IT skills within a desktop support (2nd level role) is very advantageous, as is experience in a call center environment Previous onsite engineer or similar experience would be very advantageous Knowledge of the call center and BPO business is also very advantageous Education and Certifications AAS in Computer Science is desired or equivalent combination of education and experience MCSE preferred #LI-LK1