Technical Support Engineer work from home jobs

US-NY-Melville Type: Full-Time # of Openings: 1 CUSA Melville Headquarters About the Role We have an exciting opportunity for a Senior Key Agency & Pro Market Field Support Specialist (Sr Specialist, Technical) to join our Key Agency & Pro Market Field Support Team within the Canon USA Business Partner Group (BPG). If you have experience in the professional photojournalism and/or professional photography and video industries and an interest in supporting, educating, and engaging with that market, this could be the job for you! Utilize your technical product expertise and industry experience to demonstrate Canon's imaging products and services with the goal of supporting current professional clients and exploring new business opportunities. Ideal candidate will work remotely, based in close proximity to a major metropolitan city/airport hub in order to facilitate travel. This position requires frequent overnight travel to events, meetings, workshops, and/or productions. This position is full time and is considered virtual. The office will be open 5 days a week; however you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs. Your Impact Visit key professional end users to demonstrate and educate on Canon imaging products Provide support to imaging professionals and end users, which may include evaluation loans, troubleshooting, demonstrating equipment, and responding to questions regarding advanced product applications, workflow, and imaging techniques Plan and conduct internal, dealer and client training seminars in collaboration with the sales teams to educate about the features, specifications and applications of Canon's imaging products Collaborate with Canon's Marketing and Product Planning departments to provide support on product launches, marketing collateral, events, and other special projects Assess technical support requirements for the industry and develop / schedule appropriate activities and programs Participate in research, planning, and execution of trade shows, activations and events supporting the professional imaging market Develop audio/visual and technical documentation support materials to enhance information presented during training and technical demonstrations Follow up on assigned leads and identify and develop new business contacts with potential customers to increase Canon's share in the professional market Communicate, advise and collaborate with the sales organization regularly Compile product and market information, document business activities, and report on customer feedback and sentiment Represent Canon in on-camera interviews, social media, and marketing assets Develop enduring ties and communication with key end user clients and partners. Provide valuable customized solutions, and maximize the scope of our technology, world class service, and human capabilities to support this goal Use technical and industry expertise to support other internal departments such as Canon Professional Services (CPS), product and business planning, marketing, and sales support About You: The Skills & Expertise You Bring Bachelor's degree in a relevant imaging, photojournalism, marketing, and/or business field or equivalent experience required, plus 5 years of related experience as an imaging professional Professional level knowledge regarding cameras, lenses, techniques, and applications to communicate with and support the professional end user Experience in the technical aspects of on location photojournalism and/or photography including image editing, remote filing, and transmission Experience working in a still and video hybrid newsgathering environment Experience working at or with key imaging agencies and/or wire services is preferred Ability to travel up to 50-70% nationwide, with some opportunities for international travel This position requires driving; therefore a valid driver's license and acceptable driving record are necessary. Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies Ability to lift over 50 lbs Working knowledge of a CRM preferred In accordance with applicable law, we are providing the anticipated base salary range for this role: $76,150 - $114,040 Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ****************************************** Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon. #CUSA Posting Tags #PM19 #LI-AV1 #LI-REMOTE #ID22 PI93cd9590447d-26***********8

Direct Service Support Remote (No time zone requirement) 7:00 AM - 4:00 PM and 12:00 PM - 9:00 PM We are looking for a *Salesforce Helpdesk Technician* to provide critical support during our *Salesforce Go-Live*. This is an exciting opportunity to contribute during a key system transition and ensure seamless operations for end-users. You will be part of the Direct Service Support team, offering expert-level support across Salesforce and associated platforms. *Key Responsibilities:* * Provide first-line support for Salesforce user issues and requests. * Facilitate ticket queues using *ServiceNow/IOP*, ensuring timely resolution and escalation. * Troubleshoot and resolve issues related to: * Workflow rules, tasks, alerts, field updates * Salesforce Marketing Cloud - Email Studio * Tableau Analytics Studio/CRM Analytics - reporting and troubleshooting * Update signatures for Salesforce-generated emails. * Create and update knowledge articles and documentation (business writing). * Assist with administrative Salesforce tasks such as user setup, profile/role configurations, and permissions. * Deliver exceptional customer service through active listening, engagement, and follow-through on commitments. *Required Experience & Skills:* * Proficiency with *Salesforce Administration* and end-user support. * Experience with *ServiceNow* or *IOP* tools for queue management and facilitation. * Solid troubleshooting skills in Salesforce workflows, alerts, and field updates. * Strong business writing skills for creating and updating knowledge content. * Familiarity with *Salesforce Marketing Cloud* and *Tableau/CRM Analytics*. * Excellent customer service abilities - active listening, communication, and problem-solving. *Ideal Candidate Traits:* * Strong attention to detail and follow-through. * Ability to prioritize tasks in a fast-paced environment. * Comfortable working flexible shifts without time zone constraints. * Eager to learn and adapt in a dynamic environment during a major system rollout. Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws. Job Types: Full-time, Contract Pay: Up to $17.00 per hour Benefits: * Dental insurance * Health insurance * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday Work Location: Remote

Join Danfoss Drives and become part of a team making a significant impact in energy efficiency and electrification. As a global leader in power conversion solutions, we are committed to sustainability, exceptional quality, and fostering an inclusive work environment. Our technology powers industries worldwide and supports global decarbonization efforts. Engineer a better future with Danfoss, where meaningful change begins with you! Technical Support Engineers report to the NAM Technical Support Manager and will serve as the first point of contact for all NAM Danfoss Drives technical inquiries and Level II support. The core of their duties is to provide outstanding, expert support on the full spectrum of cases with a focus on mid to high complexity. Job Responsibilities Provide technical support to NAM Danfoss Drives customers via phone and email in a fast-paced contact center environment Own VFD-related issues through resolution, including troubleshooting, installation, programming, commissioning, spare part identification, documentation, equipment crossover, warranty support, and case management Maintain accurate records of customer interactions and technical issues to track trends and improve support processes Contribute to continuous improvement of support tools and procedures through customer feedback and issue analysis Participate in a rotating 24/7 after-hours emergency phone support schedule Conduct product training sessions and collaborate with cross-functional teams. Serve as the point of contact for the My Drive Assistant website, supporting its growth and maintenance Travel up to 25% domestically for onsite technical assessments, investigations, and repairs as needed Background & Skills At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization. The ideal candidate possesses these skills: Bachelor's degree in electrical engineering or related technical field (or a mix of Associate degree and demonstrable equivalent experience in the drive, power electronics or automation industry). Minimum 3 years of experience in the Power Electronics or Automation industry. Ability to read and interpret electrical schematics of varying levels of complexity, including PCB level. Ability to effectively use standard electrical test equipment such as multimeters, oscilloscopes, and power analyzers Compensation Data HIRING SALARY RANGE: $75,000- $85,000. Base salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Employee Benefits We are excited to offer you the following benefits with your employment: Bonus system Paid vacation Flexible working hours Possibility to work remotely Personal insurance Communication package Opportunity to join Employee Resource Groups State of the art virtual work environment Employee Referral Program This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. Danfoss - Engineering Tomorrow At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder's mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

A nonprofit services organization in New York City is actively seeking a new Proposal & RFP Support Specialist to join their growing team. In this role, the Proposal & RFP Support Specialist will be responsible for providing technical and administrative support for the RFP (Request for Proposal) and grant response processes. About the Opportunity: Start Date: ASAP Assignment Length: 2 to 3 months Schedule: Monday to Friday Hours: 8am to 5pm or 8:30 to 5:30pm or 9pm to 6pm Responsibilities: Manage and maintain RFP and grant response tools (Responsive, GovSpend, Salesforce) Track and monitor opportunities to ensure timely responses Support proposal workflows, including document preparation and submission Provide technical assistance and training to users of RFP tools Collaborate with various departments to gather necessary information for proposals Ensure compliance with all relevant guidelines and requirements Perform other duties, as needed Qualifications: 2+ years of relevant work experience Bachelor's Degree Strong experience with Responsive and GovSpend Proficiency in Microsoft Office Suite Strong organizational and time-management skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Desired Skills: Experience with Salesforce Familiarity with Nonprofit Funding processes Ability to handle multiple tasks and deadlines

We are seeking board-certified Radiologists licensed in multiple states to provide high-quality x-ray overreads for Urgent Care Centers and Primary Care Offices across Nevada. Qualifications: Board-certified (or eligible) in Radiology and MD or DO is required. Strong expertise in Radiology and Diagnostic Imaging. Experience in interpreting medical images and providing accurate diagnoses. Strong communication and interpersonal skills. Ability to work independently and remotely. Benefits: All standard benefits are provided. For more info, please reach me at (469) 983-2766 or email me at nikhila.balsuguri@protouchstaffing.com

Are you a Board-Certified Radiologist looking for a flexible, high-earning remote opportunity? A growing outpatient imaging group is seeking a Teleradiologist to join their expanding team. This role offers the perfect balance of work-life flexibility and competitive compensation while reading general outpatient imaging cases from the comfort of your home—anywhere in the U.S. Why This Opportunity? ✅ 100% Remote Work – Read from anywhere in the U.S. ✅ No Call, No Weekends – Maintain work-life balance ✅ Flexible Shifts – 6-8 hour shifts, Monday–Friday ✅ Lucrative Compensation – Average earnings of $350K–$400K+, with top earners exceeding $1M ✅ Workstation Provided – Fully equipped for seamless remote reading ✅ Choice of Employment Model – W2 salary or 1099 production-based pay Position Overview Specialty: General Radiology & Body Imaging (XR, CT, MR, US, DEXA) Type: Full-time or Part-time (DAY SHIFT) Setting: Outpatient Ambulatory Imaging Centers Malpractice Coverage: Provided, including tail coverage Credentialing Timeframe: 60-90 days What We’re Looking For: Board Certified/Eligible by ABR or AOBR Active FL Medical License (Required) Strong Communication Skills – Ability to collaborate with referring physicians New Grads Welcome! Join an Established & Growing Imaging Group! This is not a "per-click" reading role—our radiologists enjoy structured, predictable shifts that work best for both them and the practice. If you're seeking a stable, high-reward remote radiology position, we’d love to connect with you! Apply today to learn more about this incredible opportunity!

Functional Support Specialist / Technical Support Specialist This is a hybrid (40% remote and 60% onsite) role in San Francisco, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster. About the job: As a Functional Support Specialist at Odoo, you play a key role in helping us bring speedy solutions to our valued small and medium-sized business (SMB) customers in North America. You'll work closely with other customer-focused roles, contributing to our team's growth and playing a big part in Odoo's overall success. Your understanding of the ins and outs of SMBs and their different functions is crucial for this position. Join us at Odoo and make a meaningful impact with your expertise supporting our valued SMB customers. Responsibilities: Expertise: Become proficient in utilizing Odoo's SaaS/Cloud-based applications Problem-solving: Prioritize and implement innovative solutions for resolving customer inquiries Communication: Effectively communicate ideas and solutions to customers using written and verbal methods Customer satisfaction: Ensure prompt and accurate resolution of customer issues to enhance their satisfaction levels Collaboration: Engage with Engineering, Product, and Developer teams to escalate critical issues and provide valuable feedback Product testing: Actively participate in testing new and updated products, offering insights for improvement Support channels: Address Tier 1 and 2 issues via email, chat, and phone Customer feedback: Collect and convey user feedback to the product team to contribute to feature development Must-Have: Bachelor's degree SaaS familiarity and knowledge of G Suite Ability to communicate technical concepts clearly and effectively, both written and orally Ability to learn quickly Thrive in a critical learning and social setting, embracing new challenges and opportunities Nice to Have: Business experience at an ERP Experience/knowledge with tickets-support Previous work experience in a fast-growing startup environment Sociable and outgoing Compensation and Perks: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days, and paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $63,000-$95,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

We are looking for a satellite systems engineer to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model. In this role you will need to hold an expert understanding of satellite systems engineering- a completed or in progress Masters/PhD is preferred but not required. Other related fields include, but are not limited to: Aerospace Engineering, Telecommunications Engineering, Systems Engineering. Benefits: * This is a full-time or part-time REMOTE position * You'll be able to choose which projects you want to work on * You can work on your own schedule * Projects are paid hourly starting at $40+ USD per hour, with bonuses on high-quality and high-volume work Responsibilities: * Give AI chatbots diverse and complex problems and evaluate their outputs * Evaluate the quality produced by AI models for correctness and performance Qualifications: * A current, in progress, or completed Masters and/or PhD is preferred but not required * Fluency in English (native or bilingual level) * Detail-oriented * Proficient in physics, engineering, inductive/deductive reasoning, physical/temporal/ spatial reasoning Note: Payment is made via PayPal. We will never ask for any money from you. #INDUSPHY Job Types: Full-time, Part-time Pay: From $40.00 per hour Work Location: Remote

About the Role Opportunity Education is looking for a current or former educator to join our product team as the Product Support Specialist. In this role, you will be the front line of support for our ed-tech applications-resolving issues, building self-service resources, and ensuring the smooth technical implementation for schools and teachers. You'll also play a key role in shaping the future of our tools by gathering teacher feedback and sharing insights with our product team. Our ideal candidate combines strong writing and technical skills with a deep commitment to supporting teachers and students. This role is a great fi t for someone eager to make an impact in education beyond the classroom. Key Responsibilities Technical Support for Educators ● Serve as the primary point of contact for educators using OE's products, providing timely, friendly support for both technical questions and product adoption best practices. ● Develop and maintain a library of Best Practice Guides and tutorial videos to help educators successfully use OE's web and mobile applications in their classrooms. ● Create and manage a technical Help Center, offering clear, step-by-step resources for troubleshooting and product usage. ● Set up and manage a customer support platform (email, phone, and ticketing system) to ensure responsive and organized support. ● Collaborate closely with Product and School teams to promote successful product adoption. ● Stay up to date on product updates and assist with testing new features before release. School Integration Support ● Guide schools through product implementation at the beginning of each school year and semester. ● Support schools with integrations such as Clever, Google Classroom, and Student Information Systems (SIS) to ensure seamless access to our apps and accurate data syncing. ● Provide ongoing technical support to schools to troubleshoot integration and rostering needs. Feedback & Product Insights ● Coordinate a Denver-based teacher feedback group, including recruiting, onboarding, and maintaining strong relationships with participating educators. ● Plan and facilitate remote and in-person feedback sessions to gather insights on product experience and usability. ● Represent the voice of educators during product planning, drawing on your classroom experience and input from our teacher community. What We're Looking For ● Location: Fully remote, with preference for a candidate based in the Denver metro area. ● Travel: Ability to travel 20% of the year, especially in August and January to support school implementation. ● Experience: Background in K-12 education, ideally as a teacher or in school technology support. Experience with edtech tools and integrations such as Clever, Google Classroom, and SIS platforms. ● Personal Characteristics Excellent written and verbal communication skills. Strong organizational skills with the ability to manage multiple priorities. Technical aptitude and curiosity to learn new tools. Patient, empathetic approach to helping users troubleshoot technology effectively. High standard of quality and ability to evaluate own work critically. Commitment to timeliness and deadlines. Ability to work productively with interdisciplinary teams. Ability to work effectively remotely, with a fully remote team. About Opportunity Education Opportunity Education (OE) is a non-profit foundation focused on learning innovation in the US and overseas. With a fully remote team of 20+ in the US, and an in-office team of 18 in Tanzania, we create resources, curriculum and tools needed by teachers to enable students to own and drive their learning. OE was founded by entrepreneur philanthropist Joe Ricketts in 2005 and has served over 1 million students in 11 countries. For more about our work, visit us at *****************************

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time, Monday - Friday. Employees are required to have flexibility to work 8-hour shifts during our normal business hours of 6:00 am - 6:00 pm PST, able to be on call for 2 weeks a month for after hours, weekends and holiday support. The Department is open 365 days a year. It may be necessary, given the business need, to work occasional overtime. Employees will be required to work some days onsite and some days from home. We offer on the job training. The hours during training will be aligned to your assigned schedule. If you are within commutable distance to the office at 3131 Camino Del Rio San Diego, CA, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges. Primary Responsibilities: Provide customer service support to both internal users and external customers on San Diego Counties Behavioral Health Electronic Health Record and the Optum San Diego website Provide customer service support to both internal users and external customers on County of San Diego initiatives and related projects This support is provided directly, by telephone and through e-mail Log systems related problems in Support Desk database, troubleshoot problems and resolve basic system problems for customers and end-users at differing experience levels Coordinate system related communications with Optum Training Coordinator, Optum Data Analysts, County BHS MIS, County BHS Billing Unit and County QI Coordinate with County BHS MIS to resolve user account and system problems Work as liaison between internal staff and Corporate IT Monitor Optum San Diego Website content, connectivity and coordinate all changes with webmaster Provide navigational and access support to internal and external customers using the Optum San Diego Website Obtain facts and information to collaborate with internal Optum MIS departments to reach resolutions regarding County of San Diego initiatives and related projects Be able to perform and provide data analyses, and identify and interpret patterns Apply functional knowledge and skills to identify root cause You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 5+ years of experience with Microsoft Office Suite 5+ years of experience with Microsoft Excel required for creating and analyzing monthly productivity reports, tables, spreadsheets and dashboards 5+ years of experience with Microsoft Outlook required for sending properly formatted mass correspondence and documents to and from end users 2+ years of experience with user applications support OR 2+ years of experience using mental health computer applications including data entry and report submission 2+ years of experience with using Microsoft Teams and navigating on-line conference apps and hosting meetings of large groups Experience with providing basic training in individual OR group settings Ability to work in San Diego County's EHR system (SmartCare/SanWITS/CCBH/Anasazi) without restrictions Ability to take on a rotation to provide on-call afterhours, weekends, and holiday support Ability to work frequently and regularly in the office Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work an 8-hour shift during our normal business hours of 6:00 am - 6:00 pm PST. It may be necessary, given the business need, to work occasional overtime Preferred Qualification: Experience with working in a call center OR a high telecom traffic environment Telecommuting Requirements: Reside within commutable distance to the office at 3131 Camino Del Rio San Diego, CA Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy The hourly range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

About us Photoroom was launched in 2020 after being accepted into Y Combinator and has become the world's most popular AI photo editor over the past four years. Our mission is clear: to create the best visuals for your commerce. Photoroom puts the power of great images into more people's hands through our powerful and innovative features, from our best-in-the-world background remover to our generative AI model and tools: AI Images, AI Backgrounds and Shadows, AI Expand, and many more. Processing over 5 billion images a year and downloaded over 200 million times, Photoroom is now the world's #1 AI photo-editing app, available across mobile, web, and via an API in over 180 countries. We are at an exciting stage of our journey. Having successfully raised our Series B, we aim at sustaining 80% YoY growth. Photoroom is a profitable, remote-friendly company headquartered in Paris with a global team of over 80 world-class deep learning, product, and marketing experts with backgrounds at the world's best companies. We are a diverse team of entrepreneurs building for entrepreneurs. TL;DR We are looking for our first US-based Solutions Engineer with a strategic mindset and a proactive approach. Over the past 2 years, we've been expanding and partnering with more-and larger-Enterprise customers like Netflix, Wix, and DoorDash. As a Solutions Engineer at Photoroom, you'll play a critical role in driving the success of our Enterprise customers. You'll serve as a trusted technical partner to our Sales and Partnerships team, helping prospects and clients understand how Photoroom's solutions can transform their visual workflows. The majority of our Enterprise customers integrate via our API, so this role requires a strong technical foundation along with the ability to communicate clearly and confidently with both developers and business stakeholders. $150-190k + Stock-Options/BSPCE We are flexible, but you must be within 1.5 hours of travel time from NYC for bi-monthly in-person gatherings. ️ You will need to come to Paris (fully paid by Photoroom) every quarter or come more often if you like. Technology - MacBook Pro, monitor, keyboard, etc. ️ Socials - Biannual company retreats, weekly Happy Hour & Game Time Photoroom is an international team, and we work in English. We offer language lessons for those who need them (English & French). About the role You will partner with the Sales team to lead technical discovery, run demos, and build proofs of concept that showcase the value of our platform. You will act as a trusted technical advisor to prospective and existing enterprise customers. You will design and propose tailored integration solutions based on each customer's tech stack, goals, and product roadmap. You will own the technical implementation experience-from onboarding to deployment-ensuring a smooth and efficient integration process. You will create high-quality documentation, including API references, integration guides, and tutorials. You will capture customer feedback and collaborate with Product and Engineering to inform our roadmap. You will identify and document common use cases, integration patterns, and troubleshooting steps to enable internal teams. About you You have 5+ years of experience in a technical pre-sales, solutions engineering, or customer-facing technical role, ideally within a SaaS or API-first company. You have hands-on experience working with RESTful APIs and are proficient in tools such as Postman, Swagger/OpenAPI, and basic scripting or integration logic. You've created technical documentation, integration guides, or implementation playbooks, and can explain complex concepts clearly to both technical and non-technical audiences. You're confident in running live demos and technical deep dives with stakeholders across engineering, product, and business functions. You can independently scope and propose integration solutions based on a client's tech stack, requirements, and constraints. You have a track record of collaborating closely with engineering teams to relay customer feedback and influence the product roadmap. You manage multiple projects simultaneously and consistently deliver on time with a high level of attention to detail. You are fluent in English (written and spoken); fluency in other languages is a plus. Bonus: You have experience with computer vision, ML-based image generation, or media infrastructure (e.g., working with images, graphics, or content delivery pipelines). Hiring Process Screening call with the Talent Manager Technical interview with the Hiring Manager Home technical assignment, and if we move forward, it will be followed by a review with the team Culture fit interview and meet the team! Reference check & Offer Support - If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. Diversity, Equity, Inclusion and Belonging We are committed to enabling everyone to feel included and valued at the workplace. We believe both the company and its culture are strongest when composed of diverse experiences and backgrounds. That's why: - We have flexible working hours - We trust people to work remotely - We extended the length of the parental leave All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. #J-18808-Ljbffr

The Company SuperAnnotate is a fast-growing, Series B startup revolutionizing the field of AI-data Infrastructure. We specialize in providing cutting-edge data pipeline solutions for Machine Learning, LLM, and GenAI solutions to large enterprise clients, helping them leverage the power of AI to transform their businesses. SuperAnnotate has a fully customizable platform for building annotation tools and workflows that AI projects demand-while unifying the management of all teams, vendors, and data in one place. We're very proud to have products that are loved by our customers, resulting in us being listed as the highest-ranked platform on G2. Role We seek an outgoing individual passionate about Machine Learning to join our team as an ML Solutions Engineer. In this role, you will be critical in differentiating SuperAnnotate to our clients by providing in-depth technical expertise and helping them understand how SuperAnnotate can solve their business problems. You are suitable for this role if you love to learn new things and want to stay updated with the most recent trends in AI. As a hands-on ML Solutions Engineer, you will work with clients worldwide to demonstrate and prototype SuperAnnotate's product integrations in domains like large language models, computer vision, natural language processing, and industries like e-commerce, sustainability, and healthcare. The position is offered with partial remote working as a possibility, allowing flexibility in work location. Your Day - You will proactively identify and address technical challenges with our sales team to ensure a smooth customer onboarding process. - Provide in-depth machine learning and data expertise to support the technical relationship with SuperAnnotate's clients, including product and solution briefings and proof-of-concept work. - Prioritize and ideate new solutions with product development impacting client adoption of SuperAnnotate. - Demonstrate and prototype ML workflows using SuperAnnotate with clients worldwide. - Recommend integration strategies, enterprise architectures, and application infrastructure required to implement a complete solution using best practices on SuperAnnotate successfully. What is needed to get started - 1+ years of customer-facing experience. - Familiarity with Machine learning and Python. - Experience delivering technical pitches. - Bachelor's degree in Computer Science, Mathematics, Machine Learning, Data Science, or equivalent experience. - Ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the Artificial Intelligence technology space. - Outstanding English writing and verbal skills. - Good communication skills and Good presentation skills. Preferred Qualifications - Master's degree in Computer Science, Machine Learning, Data Science, or other technically related fields. - 1+ years of experience as a technical solutions or sales engineer in a tech environment or a customer-facing role within a Professional Services/Systems Engineering team. - Experience building Machine learning solutions (e.g., data pipelines, AI systems, LLMs, MLOps, etc.). $88,000 - $140,000 a year Only shortlisted candidates will be contacted for an interview! What you'll have with us - Attractive base salary with significant stock options offering an ownership stake in the company's success. - Comprehensive health, dental, and vision insurance plans. - 401(k) retirement plan - Flexible paid time off, holidays, and parental leave policies - Opportunity to shape the future of a cutting-edge technology company. - Access to ongoing training and professional development opportunities - Referral Program EqualOpportunity We are an equal-opportunity employer and value diversity at our company. At SuperAnnotate diversity means to us making an effort to reflect the many experiences and identities of the outside world, and treating each other with fairness and without bias. Every day we foster an environment where people of all backgrounds not only belong, but excel to succeed as a company and grow together. We offer equal opportunity regardless of sex, sexual orientation, national origin, color, race, age, marital status, disability, gender identity, veterans and more. #J-18808-Ljbffr

Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape. Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality. Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward. Job Description Provides product technical leadership and serves as the connective tissue between Product/Engineering/Quality and the Global Consumer Support function. Supports all new product introduction and emerging issue training and communication coordination, serving as product support subject matter expert and driving readiness and response efficacy. Interfaces with a broad base of internal and external customers, working to educate this constituency and drive a best-in-class customer experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for technical support readiness of new and sustaining products for assigned product lines Responsible for post release and sustaining field analysis of new and sustaining product releases Responsible for call center business partner training, preparation, and readiness Responsible for authoring, review, and publication of self-service customer facing assets including knowledge base content and support video scripting Responsible for end user escalations and driving issue resolution with cross functional teams for assigned product lines Provide technical leadership in call center quality audits and recognize areas of improvement for business partner support teams Provide Tier 3 break fix, issue duplication, troubleshooting, and documentation Update and maintain Readiness and Response Standard Operating Procedures and documentation Responsible for monthly presentations that includes but is not limited to KPI, top call drivers for the designated product lines Responsible for ensuring customer facing product line support and documentation are updated and accurate Engage with Product Marketing, Quality Engineering, eCommerce, GCS Digital Strategy, and Product Management teams to ensure SanDisk products provide the best customer experience Serve as the voice of the customer related to designated product lines Internal escalation points for reported product issues from other departments Actively monitor Community Forums and Product Review channels for emerging issue trends, engaging directly in these forums when necessary and utilizing this intelligence to provide voice of customer insights to cross functional teams and improve content assets as needed Special projects and assignments as determined and required by GCS management Qualifications REQUIRED: Bachelor’s degree in computer science or equivalent 3-5 years' experience working with computers and flash hardware 3 years' experience in Technical Support, Troubleshooting, of data storage products with various operating systems and hardware Thorough working knowledge and experience with Windows, mac OS, Bluetooth, and Wireless networks Excellent critical thinking, research and data analytic skills Experience in fast paced environments, and the ability provide quick solution to new problems Proficient in MS Word, Excel, PowerPoint, PivotTables Excellent customer interaction skills-both oral and verbal Acts independently as part of a broader team Expertise in managing projects to accomplish team goals and objectives Success oriented, and results driven Hybrid work from home and office schedule Works on assignments of diverse scope and complexity, requiring judgment in resolving issues or in making recommendations Works on assignments requiring considerable initiative and creativity Understands implications of work and makes recommendations for solutions Requires good judgment in selecting methods, techniques, and prioritizations, for obtaining solutions, results JIRA, Agile, and issue tracking systems experience required Oracle Service Cloud and/or Salesforce CRM experience required Familiar with ROHS, REACH, and compliance documentation Technical writing, active knowledge of HTML coding, and content management required Effective negotiation and conflict resolution skills Expert customer service skills to represent the company in a professional and positive manner Promote and ensure continued customer satisfaction. PREFERRED: Some Linux knowledge is preferred Some Project Management experience is a plus Experience providing leadership to call center business partners preferred Additional Information Sandisk is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal” poster. Our pay transparency policy is available here. Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@sandisk.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Based on our experience, we anticipate that the application deadline will be 09/03/2025 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline. Compensation & Benefits Details An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future. You will be eligible to participate in Sandisk's Short-Term Incentive (STI) Plan, which provides incentive awards based on Company and individual performance. Depending on your role and your performance, you may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Sandisk's Standard Terms and Conditions for Restricted Stock Unit Awards. We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program, employee stock purchase plan, and the Sandisk's Savings 401(k) Plan. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Job Description D2B Groups is seeking a knowledgeable and proactive Field Engineer specializing in Energy Systems. In this crucial role, you will be responsible for overseeing and implementing energy system projects in the field, ensuring that all work is performed efficiently and in compliance with project specifications. You will work closely with clients, contractors, and internal teams to provide technical support, troubleshoot issues, and ensure quality assurance throughout the project lifecycle. Key Responsibilities: Conduct site assessments and evaluations to determine project requirements and constraints. Collaborate with project managers and design engineers to develop and review field execution plans. Provide on-site technical support and guidance during installation, testing, and commissioning of energy systems. Monitor construction progress, ensuring adherence to timelines, budgets, and specifications. Identify and resolve technical issues or challenges that arise during the project. Ensure compliance with safety regulations and quality standards on site. Prepare and maintain accurate documentation, including reports on project status and field activities. Facilitate communication between stakeholders to ensure project goals are met. Requirements Bachelor’s degree in Engineering (Mechanical, Electrical, or related field) or equivalent experience. 2+ years of experience in the energy systems industry or related fields. Hands-on experience with energy system installations or commissioning. Strong technical knowledge of energy systems, including renewable energy technologies. Excellent problem-solving abilities and attention to detail. Effective communication and interpersonal skills for collaborating with teams and clients. Ability to work in a fast-paced environment and adapt to changing project needs. Willingness to travel to various job sites as required. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Work From Home

We’re looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.

Job DescriptionSalary: Join the Future of Cybersecurity & Compliance at Atlantic Digital At Atlantic Digital, we dont just consultwe transform. Since 2009, weve helped organizations navigate the ever-evolving landscape of technology, compliance, and cybersecurity. Now, were expanding our vCISO services and building out a dream team of problem-solvers ready to shape the future. We partner deeply with our clients to architect ecosystems that blend people, process, and technologywith purpose. Our mission? To simplify complexity, secure environments, and accelerate digital confidence. Why Join Us? Impactful Work Youll deliver solutions that matter, supporting national security and regulatory compliance in high-stakes environments. Growth-Focused Culture We prioritize your career path and provide opportunities to earn certifications, expand skill sets, and lead bold initiatives. Tight-Knit Team Collaborate with smart, mission-driven experts who value innovation and trust. Flexibility Choose between 5x8 or 4x10 work weeks based on client needs. We support work-life balance in meaningful ways. The Role Are you a forward-thinking technologist who thrives in fast-paced consulting environments? Do you geek out over secure, automated cloud architecture? If so, we want to meet you. As our next Azure Solutions Engineer, youll lead the design and implementation of scalable, secure Microsoft 365 and Azure Government Cloud environments for mission-critical clients. Youll be empowered to create sustainable solutions that reduce costs, improve compliance, and keep threats at bay. What Youll Do Architect and implement secure, automated Azure and Microsoft 365 solutions, with a focus on Azure Government Cloud, Microsoft Sentinel, Entra ID (Azure AD), Exchange Online, and SharePoint Online. Serve as a trusted advisor, guiding clients through secure cloud deployments, automation, and compliance strategies. Build infrastructure thats not just functionalbut elegant, sustainable, and resilient. Manage multiple projects with precision, delivering results that exceed client expectations. Document architecture, workflows, and best practices with clarity and purpose. Implement automation that reduces manual work, streamlines operations, and adapts to evolving regulatory needs. Lead security architecture and threat response leveraging Microsoft Sentinel as a SIEM powerhouse. Stay ahead of industry trends and continuously improve our processes, documentation, and project delivery. Who You Are 3+ years of hands-on Azure engineering experience, including Azure Government Cloud and key M365 services. A natural consultantcollaborative, solution-oriented, and strategic in your thinking. Comfortable working directly with clients and technical teams to define scope, deliverables, and success metrics. Adept at creating detailed documentation and presenting ideas clearly across various audiences. Experienced in automation, cost-optimization, and secure cloud design. Strong multitasker who thrives in a fast-paced, mission-driven environment. Must be eligible for a U.S. government security clearance (note: dual citizens may need to renounce non-U.S. citizenship). Bachelors degree and 2+ years of progressive professional experience in a related field. Required Certifications: AZ-500 (Azure Security Engineer Associate) and Project+ or equivalent project management experience. Additional Info Location: Remote with client-driven hours Work Schedule: 8x5 or 4x10, depending on contract Dress Code: Business casual, with occasional adjustments for client settings Ready to Elevate Your Career? Be part of something bigger. Join a team that doesnt just secure businesseswe future-proof them. Apply now to shape meaningful change through innovation, compliance, and security excellence. Secure. Comply. Excel. It is the policy of Atlantic Digital to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Atlantic Digital will provide reasonable accommodations for qualified individuals with disability. remote work

Job DescriptionCareer Renew is recruiting for one of its clients a Solutions Engineer - Business Development - Web3 - this is a fully remote role for candidates based in US/Europe. a fast-growing software company committed to supporting, developing and servicing Hedera, an open source, proof-of-stake platform. Hedera is EVM-compatible and has been specifically built to meet the needs of enterprise and Web3 applications, which require speed, security, stability and sustainability. Hedera’s public network is governed by industry-leading organizations, spanning 11 sectors and 14 regions who oversee the development and direction of the decentralized platform. About the role: We are looking for an experienced Solutions Architect to help drive our new platform, HashSphere, and help customers build valuable solutions on HashSphere as well as the Hedera Network. This role focuses on building and promoting blockchain applications and exploring how blockchain. You will play a key part in shaping the future of decentralized systems by driving solutions within the Hedera Network and the HashSphere platform while also leading efforts to leverage blockchain to improve AI workflows. In this role, you will collaborate closely with Hedera’s core teams, along with HashSphere’s product team, to ensure a positive customer experience throughout the sales cycle. Your work will empower developers, foster key partnerships, and promote the adoption of cutting-edge AI and blockchain solutions, driving the next wave of innovation in both fields. This position is ideal for a forward-thinking, commercially aware technical leader with a deep understanding of blockchain, IT, and business systems. You may find yourself doing all of the following: Conducting discovery calls as a trusted technical expert on HashSphere and the Hedera Network to understand customer pain points and help promote HashSphere and/or Hedera to bring value and optimize workflows Respond to RFPs with detailed documentation and technical feasibility aligned with customer requirements Validate technical requirements, align on feasibility, and draft proposals for implementation Create small demos and POCs to illustrate the feasibility of the workflows proposed Create detailed flow diagrams and architecture diagrams to help customers understand proposed solutions Train client developers and technical staff on Hedera's ideas and how to develop products against the Hedera and HashSphere suite of products Detailed scoping, including time and effort estimates for project delivery Going to events to speak and promote Hedera, HashSphere, and related technologies Qualification Requirements: Ideally, 3+ years of Solutions Engineering, Sales Engineering, Consulting, or similar Software development expertise and ability to code in one or more programming languages Expertise in reading and understanding technical diagrams and workflows Client-facing skills: Ability to lead meetings with customers to understand pain points and educate on Hashgraph solutions Web3/DLT/Blockchain/Digital Asset Experience preferred / fintech or financial services experience considered as an alternative Other skills that are great to bring with you but that we can help you develop: Hedera Development Experience Smart Contract Development expertise from another EVM protocol Compensation & Package Equity & Tokens Performance Bonuses Health insurance & 401k for US employees only.

Job DescriptionThe Solutions Engineer (SE) at Torchlight is a senior technical consultant and a key member of the Solution Team Organization (STO). The SE partners with the Account Team Organization (ATO) to solve complex customer business problems that require custom solutions, deep technical validation, and advanced use of our flagship product, Catalyst. This role is responsible for architecting and demonstrating tailored solutions that leverage Catalyst's API services and platform capabilities, reducing technical uncertainty for prospects and enabling the sales team to close complex, high-value deals. Applicants must be able to obtain a DOD SECRET Security Clearance Role is 100% telecommute Responsibilities The Solutions Engineer will be engaged throughout the customer opportunity lifecycle, with a primary focus on pre-sales activities where custom solutioning and deep technical validation are crucial. Key responsibilities include: ● Pre-Sales Solutioning & Technical Enablement: ○ Acquire and maintain deep technical knowledge of Catalyst's architecture, features, and API services to serve as a subject matter expert. ○ Lead technical discovery sessions and requirements gathering workshops with prospective customers to uncover and understand their challenges, technical environments, and desired outcomes. ○ Design, develop, and present engaging custom demonstrations and Proofs-of-Concept (POCs) that highlight the value and feasibility of Catalyst solutions customized to meet specific customer needs. ○ Architect and document technical solutions, outlining data flows, integrations, and customizations to provide technical validation and contribute to proposals and Statements of Work (SOWs). ○ Articulate complex technical concepts and solution designs to both technical and business stakeholders, using whiteboarding and visual communication to build confidence and consensus. ● Post-Sales Implementation & Adoption Support: ○ Provide expert technical guidance and support to customers and internal delivery teams during the initial implementation and onboarding phases of custom solutions. ○ Develop and deploy custom scripts, integrations, or reports as defined in the SOW to ensure successful delivery of the agreed-upon solution. ○ Create technical documentation and conduct knowledge transfer sessions to empower customers and internal teams to operate and maintain the implemented solutions effectively. ● Internal Collaboration & Improvement: ○ Collaborate closely with the Product and Engineering teams, channeling customer feedback and insights to influence the product roadmap and drive continuous improvement. ○ Partner with the Sales team to provide technical feasibility checks, solution design, and strategic guidance throughout the sales cycle. ○ Develop reusable solution assets, code snippets, and best-practice guides to improve the efficiency and effectiveness of the solutions engineering process. Qualifications ● Applied Technical Expertise: Proven ability to design and implement custom analytical solutions using APIs and scripting languages (e.g., Python, JavaScript, C++, Java, C#, Go, Rust, etc.). ● Solution Architecture: Strong experience in solution design, including familiarity with cloud platforms (GCP preferred), integration patterns (REST APIs, webhooks), and database concepts. ● Technical Consulting & Discovery: Skill in leading consultative discussions, uncovering complex business problems, and translating them into technical requirements for custom solutions. ● Excellent Communication and Presentation Skills: Capability to clearly and compellingly present technical solutions and product demonstrations to diverse audiences, establishing credibility and trust. ● Problem-Solving & Analytical Thinking: Strong ability to diagnose customer challenges, think analytically, and design effective, creative solutions using the Catalyst platform. ● Collaborative Team Player: Proven ability to work effectively in a team environment, particularly with Sales, Product, and Engineering teams, to drive successful outcomes. ● Proactive Learner: Self-driven. Stays updated on new product features, API updates, and relevant industry technologies, tools, techniques, and procedures that drive innovation and increase impact. Qualifications Desired ● Industry Domain Knowledge: Experience in the defense, intelligence, law enforcement, or logistics sectors, along with familiarity with the specific challenges, trends, and use cases for data and analytics in each industry. ● Experience with SaaS Solutions: Previous experience with the advanced technical integration and customization of Software-as-a-Service (SaaS) products. ● Proposal and SOW Contribution: Experience contributing technical details to proposals and Statements of Work, clearly documenting the solution, deliverables, and scope. About Torchlight Torchlight Analytics LLC provides Behavior Based InsightsTM to decision-makers in government and corporate organizations to uncover emerging threats and new opportunities. Torchlight is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other protected class. U.S. Citizenship is required for positions requiring government security clearance and for certain other restricted positions. Powered by JazzHR Emve6g3GwU