Technical Support Specialist remote jobs

Peckham Industries Salary Interval: Full Time Pay Range: $27.00 - $30.00 About Us: Peckham Industries Inc. (PII) has been a family-run business since 1924 and we believe our “family by choice” ethos delivers value as the trusted supplier of construction materials, products, and services in the communities we serve. Through our extensive network of hot mix asphalt and ready-mix concrete plants, quarries, and liquid asphalt terminals, PII delivers the highest quality materials and custom solutions to thousands of road construction and road maintenance customers. In addition, the company's construction operations include paving and road reclamation services, as well as precast/prestressed concrete production and erection of multi-level parking structures, specialty buildings, and bridge components. Become part of our mission by realizing your purpose, serving our community interests, and delivering growth for our customers. Peckham Industries educates, innovates, and applies technology in a way that is safe, sustainable, inclusive, and profitable Job Summary: As an IT Help Desk Technician with Peckham Industries, you will serve as the first point of contact for users seeking technical assistance. This role involves responding to user inquiries, diagnosing and resolving hardware and software issues, and maintaining accurate documentation of support requests. You will work in a fast-paced environment, collaborating closely with other IT professionals to ensure a seamless and productive user experience. In addition to remote support, this position also includes Field Technician responsibilities, requiring on-site visits to address and resolve technical issues that cannot be resolved remotely. Essential Functions: 1. Committed to serve. Serve as a friendly, efficient, and knowledgeable first point of contact for end users via phone, email, and chat. Deliver timely updates on ticket status, proactively communicate any changes or outages, and ensure a seamless support experience. Provide both remote troubleshooting and onsite support for hardware and software issues that cannot be resolved remotely. 2. Mastery. Utilize the ticketing system to resolve helpdesk tickets and service requests while maintaining clear, detailed documentation of user interactions, troubleshooting steps, and outcomes. Create and maintain knowledge base articles for both the technical team and end users. Strive to meet and exceed key performance indicators (KPIs), with minimal repeat incidents. 3. Transparency and learning. Demonstrate proficiency in Tier 1 incidents and actively progress toward resolving Tier 2 issues. Adhere to assigned schedules and SOPs, participate effectively in projects, and submit timesheets and expense reports as required. 4. Ownership and Caring. Take responsibility for maintaining up-to-date technical documentation and service catalog entries related to software installations, hardware configurations, and troubleshooting procedures. Accurately track and manage local inventory of IT and automation equipment. Escalate complex issues appropriately while ensuring proper hand-off and context are provided. 5. Dedication. Support the successful delivery of IT projects both remotely and onsite as needed. Demonstrate flexibility and commitment to team goals by contributing wherever support is required. 6. Innovation. Adhere to all security protocols and actively monitor for potential vulnerabilities. Communicate risks promptly to the Service Delivery Manager and contribute to risk mitigation strategies. Seek continuous improvement opportunities and offer thoughtful, actionable suggestions for enhancing systems and processes. 7. Loyalty. Serve as the go-to local resource for automation and infrastructure-related issues, offering reliable, knowledgeable support to ensure operational continuity. Requirements, Education and Experience: 1.0-5 Years experience working either on a Helpdesk or for a Managed Service Provider (MSP)/IT Support Business; preferred. Experience using a Ticketing system / RMM Tool software, providing support via remote tools and handling Technical Service Tickets a plus. 2.In-depth knowledge of diagnosing and resolving technical issues with computer systems and mobile devices onsite and remotely. 3.Proficiency with Windows Desktop & Server environments, Apple Computers & Apple /Android mobile devices, a plus. 4.Understanding of support tools, techniques, and how technology is used to provide services. 5.Understanding of operating systems, business applications, printing systems, and network systems including diagnosing technical issues related to end-user hardware/software and network devices. 6.Advanced experience working with the Microsoft 365 Platform preferred. 7.Must have excellent interpersonal communication skills and the ability to communicate with both technical and non-technical personnel with a patient and customer-oriented attitude. Proficiency in English spoken and written. 8.Must possess excellent organizational skills to keep Help desk tickets in order and updated. 9.Flexibility to work variable shifts and overtime as needed. 10.IT literate - Advanced user level. The ability to keep up with & adapt to the fast-paced IT world preferred. 11.Professional certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, Comp TIA +, Helpdesk Habits etc. a plus. 12.Must have a valid driver's license. 13.Authorized to work in the U.S. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Travel: This position is based in Brewster, NY, and requires travel by personal vehicle to support users across the NY/CT region. Travel locations may include, but are not limited to, Wingdale, Patterson, Bedford Hills, the Bronx, Bridgeport, Middletown, Mongaup, Chestertown, and other sites as needed based on business demands. Travel may include locations up to 2.5 hours away. Once fully trained, you may have the flexibility to work from home on certain days. Reliable personal transportation is required, and mileage will be reimbursed. Work Environment/Physical Demands: This job operates in a professional office as well as in construction materials production environments. This role routinely uses standard office equipment such as computers, phones, photocopiers. The abilities to sit at a desk, frequent walking, bending, or standing, carrying computer equipment and installing them onsite as well. as necessary, are required. Values: At Peckham, you will experience our values wherever you work: corporate offices, plants, quarries, or paving operations. We share a common set of values - safety, integrity, dedication, and efficiency which are embedded in how we show up every day. Ours is a culture where we protect family and friends, our word is our bond, we are committed to serve and results matter. Our values are the foundation of our growth, and we believe will pave the way for future success. EEO: Peckham Industries is an Equal Employment Opportunity (EEO) and Affirmative Action employer. It is our policy to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status, pregnancy or pregnancy-related condition, or any other characteristic protected by federal, state or local law. Peckham Industries, Inc. (PII) is an Equal Employment Opportunity (EEO) and Affirmative Action employer. It is our policy to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, pregnancy or pregnancy-related condition, or any other characteristic protected by federal, state or local law. Under the Americans with Disabilities Act or similar law, if you have a disability and you wish to discuss potential accommodations related to applying for employment at Peckham, please contact **************. Compensation details: 27-30 Hourly Wage PIb68c9915e7b1-26***********8

*Technical Support & Sales Rep* At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you'll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you'll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or offsites. Your hiring manager can share more about this role's hybrid or remote designation. This position is not eligible to be performed in Alaska, California, Colorado, Louisiana, Massachusetts, Mississippi, New Jersey, New York, North Dakota, Oregon, or the Virgin Islands *Join our team...* As a Technical Support & Sales Representative, you will be responsible for ensuring we are delivering on our customer experience promises. You will join a team of 10-15 Guides who interact with existing and potential GoDaddy customers. In this role, you will provide an exceptional GoDaddy customer experience (WOW Experience) to every customer by giving our customers the tools and insights to help transform their ideas into successful online ventures! This will be completed through analysis of a customer's account and in-the-moment consultative conversations leading to product/service recommendations. *What you'll get to do...* * Field inbound calls and exhibit the behaviors of WOW throughout the entire interaction. * Provide consultation to customers regarding new products and services that will help their businesses succeed. * Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate. * Troubleshoot GoDaddy products as needed in order to deliver stellar customer service. * Take full ownership of and provide a thorough resolution to customers. * Meet metrics that could include but are not limited to Customer Availability, Net Promoter Score, and New Sales Per Day. * Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment. *Your experience should include...* * 2+ years' sales experience with a proven record of understanding customer needs. * 2+ years' experience in a commission, bonus, and/or metrics-driven environment. * Ability to meet sales quotas while providing a great customer experience. * Experience using a CRM or other customer management software. * Great interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment. * Proven ability to promote and build extraordinary customer rapport. * Ability to take complete ownership of customer issues and provide a truly extraordinary customer experience, one customer at a time. * Extensive knowledge of internet technology. * Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls. Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law. * This position requires a smart phone or other smart device that can (1) access the Google Play or Apple Store and install applications, and (2) receive SMS (text) messages in order to remotely access GoDaddy's network resources. *You might also have...* * Experience owning and/or operating a small and/or midsize business (SMB). *Schedule* Our shifts may require working nights, weekends, and holidays. *Compensation* As with many sales roles, our compensation combines both an hourly rate ($17/hour) and variable incentive plan. Employees working full-time start annualized at $35,360 and those who meet 100% of target or more can expect to fall between $50k and $60k all in. *We've got your back... *We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process. We also embrace our diverse culture and offer a range of Employee Resource Groups (*Culture*). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. *About us... *GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit *About Us*. At GoDaddy, we know diverse teams build better products-period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day-focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our *Diversity Careers page*. _GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements._ _Refer to our full_ _*EEO policy.*_ Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to *************************. *Colorado Residents:* In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. *GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.* At GoDaddy, we subscribe to a “pay for performance” approach that considers our total compensation to ensure we offer competitive pay. Total compensation elements vary based on role, but in addition to our base pay offering, may include: * Comprehensive benefits (may vary based on location) * Short-Term Incentives (annual bonus, sales incentive pay) - eligibility dependent on role and company and/or individual performance * Long-Term Incentives (equity) - eligibility dependent on role We are proud to provide pay transparency to our candidates. In the United States, we have four geographic pay groups (Groups). GoDaddy's target compensation is determined based on your location and varies based on an individual's qualifications, skills and experience at the time of the offer. For this role, our targeted base pay ranges for new hires in each US Group are: * Group 1: $12.02 - $18.27 * Group 2: $12.02 - $18.27 * Group 3: $12.02 - $18.27 * Group 4: $12.02 - $18.27 Check out *here* to see which locations are aligned to each Group. Job Type: Full-time Pay: From $35,360.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Compensation Package: * Bonus opportunities * Hourly pay Schedule: * Evening shift * Holidays * Monday to Friday * Morning shift * Night shift * Weekends as needed Work Location: Remote

Key Responsibilities: · Provide technical support for desktop/laptop hardware, software, and peripheral issues. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience.

*Job Title: Night Shift Data Support Analyst* *Shift:* Third Shift (12:00 AM - 8:00 AM EST) *Contract-to-hire* *Company Overview:* We are seeking a proactive and communicative individual to join our team as a Night Shift Data Support Analyst. Our data warehouse utilizes Snowflake, and we rely on Azure Data Factory (ADF) for our data pipelines. This role is crucial in ensuring the smooth operation of our data loads and monitoring alerts to maintain the integrity of our dashboards. *Key Responsibilities:* * Monitor data load scripts in Snowflake and ADF pipelines. * Respond to alerts indicating load failures or pipeline issues. * Restart services and reinitiate load processes as needed. * Follow predefined scripts to address common issues. * Escalate issues to senior developers when necessary. * Ensure dashboards are operational and address any issues promptly to minimize downtime. * Communicate issues effectively and thoroughly to team and demonstrate professional responsiveness while working remotely. *Qualifications:* * 3+ years of professional experience working in a data warehouse or in a data analyst or developer role. * Proficiency in Snowflake and SQL is required. * Experience with Azure Data Factory (ADF) is a plus. * Comfortable working third shift (12:00 AM - 8:00 AM EST) Monday - Friday. * Strong problem-solving skills and the ability to follow predefined scripts. * Excellent communication skills and a proactive approach to monitoring and issue resolution. * Ability to work independently and as part of a team. Job Type: Temp-to-hire Pay: $45.00 - $60.00 per hour Benefits: * Dental insurance * Health insurance * Vision insurance Schedule: * 8 hour shift * Monday to Friday * Night shift Application Question(s): * Are you comfortable working night shift Monday - Friday 12 am - 8 am EST for the long-term? Work Location: Remote

Friday - Sunday: Onsite Friday, work from home Saturday + Sunday Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected. Fluent in Spanish 2+ years of experience in a high volume, fast-paced inbound call environment Experience with resolving technical issues virtually (hardware, software, networking, etc.) Customer service skills with clear and concise communication Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.) Plusses: Experience working with POS systems or terminal devices Experience in the financial or payment services industry Compensation: $20/HR - $22/HR Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Help Desk Technical Support Pay rate: $25/HR Schedule:1st, 2nd, & 3rd Shift - HYBRID (mostly remote) Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Requirements: Associate's Degree and 1 year of experience. Experience supporting many applications including MS Office products, O365, VPN apps and many other business and engineering applications - Experience with troubleshooting Windows clients. Customer Service, troubleshooting skills, Windows

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an End User Support Technician to work in Fidelity's Enterprise Infrastructure Group in Boston, MA! This position will provide end-user technology support for the Fidelity locations in MA. It includes supporting technology such as computers, monitors, printers, phones, accessories and audio/visual equipment. The majority of the job will be desktop support and handling items that can't be resolved remotely. Troubleshooting includes, but not limited to, Microsoft Operating Systems, MS Office applications, along with many other external and internally built applications. Having experience working in large environments and building and deploying desktops on a large scale is beneficial. Computer Builds - maintain a supply of computers loaded with our base image Computer Deployments - deploy computers to our end-users and ensure all applications and data is transferred to the new computer. Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems. Following guidelines to reporting and escalation procedures. Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects. Working in conjunction with technical and non-technical personnel to optimally navigate the requests. Special assignments and other work related duties as the need arises by management. Education and Experience Associates Degree and/or 2-3 years knowledge of computer hardware and operating systems A+ certification is a plus Skills and Knowledge: Broad knowledge of Windows Operating Systems and Client Hardware. Ability to excel in a change controlled environment. Outstanding analytical and interpersonal skills. Ability to work optimally with client and other groups. Understanding of TCP/IP networking protocols. Ability to think independently to meet goals based on requirements. A self-starter with good written and verbal communications skills, along with the ability to pre-plan, coordinate, prioritize, and multitask. COVID Work Policy Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You'll be spending some of your time onsite depending on the nature and needs of your role. Dynamic Working - Post Pandemic Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you'll want to enjoy the benefits of coming together in person - face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

A top-tier financial services firm is seeking a Fully Remote IAM Application Onboarding Analyst to support its Identity & Access Management (IAM) transformation program. About the Opportunity: Remote: 100% Remote (U.S.-based) Schedule: Monday to Friday Hours: 8:00am to 4:30pm (EST) Setting: Enterprise Financial Services Environment Tools: CyberArk, BeyondTrust, other IAM platforms Responsibilities: Gathering and analyzing onboarding requirements from business, technical, and application owners Supporting application onboarding into PAM platforms such as CyberArk and BeyondTrust Performing data analysis to validate access entitlements and support compliance requirements Facilitating testing, validation, and documentation of access provisioning and certification processes Acting as a liaison between business stakeholders and IAM technical teams Supporting remediation activities and continuous improvement in IAM operations Qualifications: 3+ years of experience in Identity & Access Management (IAM) or Privileged Access Management (PAM) roles Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field Experience with CyberArk, BeyondTrust, or similar PAM tools Strong understanding of IAM principles, Access Governance, and Compliance Controls Excellent analytical and documentation skills Strong communication and stakeholder engagement skills Ability to work independently in a remote environment Desired Skills: 5+ years of experience in Security or IAM roles in large enterprise settings Experience in Financial Services or other Regulated industries Familiarity with SailPoint, Saviynt, or other IAM governance platforms Strong cross-functional collaboration abilities Proven adaptability in fast-paced or transformational project environments

Functional Support Specialist / Technical Support Specialist This is a hybrid (40% remote and 60% onsite) role in San Francisco, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster. About the job: As a Functional Support Specialist at Odoo, you play a key role in helping us bring speedy solutions to our valued small and medium-sized business (SMB) customers in North America. You'll work closely with other customer-focused roles, contributing to our team's growth and playing a big part in Odoo's overall success. Your understanding of the ins and outs of SMBs and their different functions is crucial for this position. Join us at Odoo and make a meaningful impact with your expertise supporting our valued SMB customers. Responsibilities: Expertise: Become proficient in utilizing Odoo's SaaS/Cloud-based applications Problem-solving: Prioritize and implement innovative solutions for resolving customer inquiries Communication: Effectively communicate ideas and solutions to customers using written and verbal methods Customer satisfaction: Ensure prompt and accurate resolution of customer issues to enhance their satisfaction levels Collaboration: Engage with Engineering, Product, and Developer teams to escalate critical issues and provide valuable feedback Product testing: Actively participate in testing new and updated products, offering insights for improvement Support channels: Address Tier 1 and 2 issues via email, chat, and phone Customer feedback: Collect and convey user feedback to the product team to contribute to feature development Must-Have: Bachelor's degree SaaS familiarity and knowledge of G Suite Ability to communicate technical concepts clearly and effectively, both written and orally Ability to learn quickly Thrive in a critical learning and social setting, embracing new challenges and opportunities Nice to Have: Business experience at an ERP Experience/knowledge with tickets-support Previous work experience in a fast-growing startup environment Sociable and outgoing Compensation and Perks: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days, and paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $63,000-$95,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Freelance IT Programmers, Graphics, Video and motion editing, Developers, Electrician, Electromechanics, Contractors, Plumbers, Mason Bricklayers service, Music, audio specialist, Analyst, Acting and voice services online. Can work remote and or location work on a freelancer online platform engagement. Need to have a smart phone and lap top or desk top computer to perform work.

LMC Consulting Group is a leading management consulting firm in the Pacific Northwest. We have an opening for a Systems Support Technician to work for Microsoft's Corporate Headquarters in their Digital Technology Systems group. The group focuses on managing 3 rd party security related systems on Microsoft's corporate network. Examples include: · Case Management & Dispatch (Perspective) · Geospatial mapping (ESRI) · Intelligence aggregation applications (SITE, Seerist, Welund) · Mass notification (Everbridge) The Systems Support Technician will play a key role in helping users with everyday technical issues, managing routine administrative tasks, and creating simple solutions to improve efficiency across various systems. This position is ideal for someone who enjoys problem-solving, organizing information, and supporting others in a user-friendly, approachable way. This position will be located in North America and work remotely with minimal travel required All candidates must be authorized to work in the USA without sponsorship COMPENSATION · Salary $72k to $100k depending on experience · Benefits include: healthcare, vision, dental, LTD, Life, paid family leave, 401k match · Time off: 4 weeks vacation, 2 weeks sick time, holidays RESPONSIBILITIES The Systems Support will be responsible for: User Troubleshooting: Assist users in resolving common issues with multiple systems, ensuring minimal disruption to their work. Administrative Tasks: Handle day-to-day administrative duties, such as managing user accounts, permissions, and basic data organization. Simple Solutions Development: Create straightforward solutions-like forms, workflows, or automations-to make processes more efficient. Training and Support: Provide basic guidance to users on system usage and maintain easy-to-follow records of processes and solutions. Team Collaboration: Work with other teams to identify opportunities for improving system usage and streamlining tasks. QUALIFICATIONS Candidates should have the following to succeed in this role: Education: High school diploma required; an associate's degree or certificate in IT, business, or a related field is a plus. Experience: · 1-2 years in a support role, administrative position, or working with various systems. · No advanced technical experience needed-just a willingness to learn and adapt. · Experience and knowledge in security specific tools listed above is a benefit but not required. Skills: · Ability to solve everyday user problems with patience and clarity. · Comfort with routine administrative tasks like organizing data or managing accounts. · Familiarity with different systems (or readiness to learn them). · Clear communication for assisting users and documenting solutions. · Well organized with an ability to prioritize in order to deliver tasks and projects on time and efficiently. · Experience with multi-tasking and fast paced work environments. · Strong customer service and service delivery orientation. · Ability to effectively follow-up with teams and partners to complete tasks and receive required documentation on time. · Demonstrated strong problem-solving and cross-functional communication skills . · Organized, approachable, and able to work both independently and collaboratively. REQUIREMENTS · Work various hours required to align with global projects and teams. This may include early and late hours when required. · Self-manage and drive progress from a remote work / home office environment. · Located in the USA and legally allowed to work in the USA. · Work is fully remote with a potential of 10% travel for major system upgrades, team meetings, issue resolution or other needs. · English language communication is required for this position. · As this is a work-from-home position, the person is required to provide a proper work environment for themselves, inclusive of adequate network connection. Must have strong & fast home network for computer user and teleconferencing. Laptop will be provided by LMC.

We’re looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market. Additional information: Salary: 25-45 Frequency: Per hour Employment type: Full-time

Job Title: Technical Advisor Type: Direct Hire Schedule: M-F, 8:30-5 Pay Range: $65k - $70k + bonus Benefits: Yes. Medical, Dental, Vision, PTO, 401(k), Paid holidays Connect Search is hiring a Technical Advisor in Milwaukee. This position offers a hybrid work from home schedule of 2 days per week. Responsibilities Receives and responds to incoming calls from Field Service Technicians, Customers, End-Users, Architects, Dealers and Installers for technical support and troubleshooting of all products, recommending upgrades when needed, with a sense of urgency. Provide technical support to the Parts - CSR's to resolve product or service requests regarding parts orders or technical inquiries by looking up part information to determine if parts were missed in shipment or on back order. Work closely with Parts - CSR's to determine parts needed by researching and combing through bills of material. Provide troubleshooting assistance to diagnose technical issues and walk customers through the steps needed to fix various problems and provide support to dealers/installers on installation inquiries. Resolve technical parts inquiries via telephone, email and internal communications by various methods. Enter, review and process warranty-claims for products. Follow-up on pending warranty claims to bring resolution. Work with Service Manager to identify root causes of warranty errors and document, track and maintain data in ERP system. Alerts Product Support Manager of any concerns or issues and assists in the resolution as directed Provides telephone and on-site assistance and training to Customer Support Representatives, Field Service Technicians, Regional Sales Managers and other internal personnel for customer support and education. Providing training to Product Support Team and recommend improvements to streamline processes and efficiencies as directed. Qualifications Requires technical knowledge of mechanical, electrical, hydraulic, variable frequency drives (VFDs) and Programmable Logic Controllers (PLCs) components Requires the ability to read and comprehend engineering drawings, schematics, component specifications, service, installation and owner manuals Excellent communicator with a high level of customer service skills and commitment to resolving problems. Organized, methodical with an eye for detail. Requires the ability to learn and understand the product line, their components and the interactions between product components Requires knowledge of ERP systems and the ability to become fluent in Epicor M2K

Why work with us? The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint. Employees enjoy a plethora of benefits to include: A diverse, inclusive, professional work environment Flexible work schedules Company match on 401(k) Competitive Paid Time Off policy Generous Employer contribution for health, dental and vision insurance Company paid short term and long term disability insurance Paid Maternity and Paternity Leave Tuition reimbursement Company paid life insurance Employee Assistance program Wellness programs Fun employee and company events Discounts on travel insurance Who are we? Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following: CSA: US travel insurance brand for retail and lodging partners. Learn more here. Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here. GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here. Iris, Powered by Generali: identity and digital protection solution. Learn more here. Trip Mate: US travel insurance brand for tour operator, cruise and airline partners. Learn more here. What you'll be doing. Job Summary: The Senior Operations Support Specialist is responsible for identifying and improving the outcomes of operational processes to improve efficiencies, reduce cost and increase customer satisfaction. This position serves as a key resource for information, problem solving, reporting and communication in all areas pertaining to organizational and operational improvements in compliance with company policies and government regulations. The Senior Operations Support Specialist reports to the Director of Operations Strategy. Principal Duties and Responsibilities: Process/Continuous Improvement Lead complex root cause analysis to determine metrics, troubleshoot business issues and create process documentation Carry out complex transversal project/program reporting and analysis for process mapping, develop budgets and cost analysis to determine project/program feasibility Facilitate continuous improvement with managers and act as an internal consultant, developing short- and long-term strategies for the organization. Facilitate operational efficiencies and reduce costs by reducing workflow inefficiencies Monitor progress to check if changes yield desirable results. Incorporates continuous improvement and establish measurable standards at the start of a project and then compare actual project results, regularly generating detailed update reports for management Develop and deliver workshops or team training, openly sharing guidance and technical expertise and ensuring that learning resources are widely available Evaluate bottlenecks, develop plans to resolve issues, set and monitor performance goals and streamline operations by introducing state-of-the-art continuous improvement methodologies Develop and conduct audits, maturity assessments, program evaluations and reviews to drive results to ensure change is permanent & delivering cost/capacity savings to the business Integration and Standardization Help to develop and deliver strategic operations planning to best position the organization for future growth and expansion Ensure existing processes maintain a high level of performance while continuously reviewing and refining those processes to make additional improvements Maintain, compile, analyze, and report metrics of improvement projects Collect and analyze information to recommend performance improvement areas while also working to direct cross-functional teams Provide sustainment support for completed North American Lean Transformation waves across all sites, including the completion of 100-day maturity assessments for all departments Assist with multi-organizational integration across North America, identifying common processes throughout organizations to ensure standardization of operational procedures and where gaps exist, work with leadership to reduce variability of non-standardized processes Support the One Organizational model in North America by assisting with cross training of staff across all North American Entities Requirements: Minimum five years of progressive experience in an Operations department or working on Efficiency Projects Advanced to expert level experience using Microsoft Office Suite (Excel, Access, PowerPoint, Word, Outlook, SharePoint) required Developing reports & statistical data with PowerBI & SharePoint Understanding of automation technology solutions Strong analytical/problem-solving skills and results oriented Excellent verbal and written communication skills Ability to work independently with supervision while performing a variety of complex and non-routine tasks Ability to multi-task Attention to detail and accuracy of data Interface effectively in a fast paced, dynamic environment with all levels of the organization Demonstrate judgment, tact and diplomacy in dealing with internal customers Possess initiative, enthusiasm, intellectual curiosity, and ability to perform as a team player Must possess a strong work ethic Preferred: Experience in Project/Program Management Experience in the Insurance Industry Understanding of Lean and process improvement principles (i.e., Lean Six Sigma or Agile), Lean certification Education/Certifications: Requirements: High School Diploma or Equivalent (GED) required. Preferred: Bachelor's Degree in business administration or similar preferred Where you'll be doing it. This is a hybrid role based out of our Pembroke Pines office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week. When you'll be doing it. While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need. Apply today to begin your next chapter. Don't meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: *************************************************************************************************** The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company's Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.

About Us: At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (3rd party logistics) transportation organization with over 35,000 employees in over 400 sites across 18 countries, we pride ourselves on our customer first approach and commitment to operational excellence. Position Overview: A Business Intelligence (BI) IT Engineer role is to design, develop, and maintain the infrastructure and systems that enable data analysis and reporting, focusing on creating data models, ETL processes, ensuring data integrity, consistency, accuracy, and accessibility for stakeholders. Work Location: This is a remote position. Work Schedule: First Shift - Monday - Friday, 8:30am - 5:00pm Work Travel: Less than 10% domestic travel. Competitive Total Rewards Package: Attractive annual salary of $100,000-$135,000 plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more. Responsibilities: Develop, implement, and manage ETL/ELT pipelines using Azure Data Factory (ADF) and Snowflake. Design and optimize data models and data warehousing solutions for performance and scalability. Create and maintain data integration workflows, ensuring high-quality and reliable data delivery. Collaborate with data analysts, business stakeholders, and engineering teams to develop and maintain business intelligence solutions. Monitor and troubleshoot data pipelines, ensuring timely data availability and accuracy. Develop SQL queries, stored procedures, and scripts to extract, transform, and load data. Implement best practices in data governance, security, and compliance. Optimize Snowflake storage and compute resources for cost-effective performance. Create and maintain dashboards, reports, and visualizations to support decision-making. Document technical solutions and provide training/support to end users. This role is open to individuals who are authorized to work in the United States and do not require immigration sponsorship now or in the future. Requirements: Minimum Requirements: 5+ years of experience in business intelligence, data engineering, or a related role. Bachelor's degree in computer science, Information Systems, or a related field. Hands-on experience with Azure Data Factory (ADF), Snowflake, and SQL. Strong understanding of ETL/ELT development, data warehousing concepts, and data modeling. Proficiency in SQL, Python, or other scripting languages. Experience with data visualization tools (e.g., Power BI, Tableau) is a plus. Familiarity with Azure services such as Azure Synapse, Azure Data Lake, and Azure Databricks is desirable. Familiarity with RestAPIs and SQL Server is a plus Preferred Qualifications: Excellent problem-solving skills and ability to work in a fast-paced environment. Exceptional verbal and written communication skills and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders. Ability to translate business needs into technical solutions. Strong time management, and attention to detail. Familiarity with Change Management and can ensure the proper coordination and communication is completed for all production changes. Experience in the Distribution Industry preferred. #BG #IND123 Req Benefits: Medical, Dental, Vision-FSA/HSA programs available-401K with matching program-Vacation and sick time-Friendly and Open-Door culture

Responsive recruiter Benefits: Flexible schedule Opportunity for advancement Training & development KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com-the first consumer background checking system of its kind-and ClarityIQ, a high-tech/high-touch investigative case management system. MISSION We're on a mission to help the world make clear and informed hiring decisions. VALUE In order to achieve our mission, our team embodies the core values aligned with it: core-values Customer Focused: We are customer-focused and results-driven. Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence. Fact Finders: We are passionate investigators for discovery and truth. Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about. IMPACT As a small, agile company, we seek high performers who relish the idea that their efforts will directly impact our customers and help shape the next evolution of background investigations. KENTECH Consulting Inc. is seeking a detail-oriented and tech-savvy RFP Specialist to drive automation, efficiency, and organization in the proposal process. This role requires AI-driven process automation expertise, strong document management skills, and the ability to coordinate client relationships effectively. If you have a background in proposal writing, contract management, or operations, we'd love to hear from you! Key Responsibilities ✔ Automate the RFP Process - Implement and manage AI-driven tools to enhance and streamline proposal workflows. ✔ Optimize Operations - Navigate project management software and new portals to improve operational efficiency. ✔ Document Management - Organize, coordinate, and control sensitive documents with precision and confidentiality. ✔ Client Coordination - Maintain strong client relationships, ensuring professional, timely, and customer-centric communication. Qualifications & Experience ✔ Professional Experience - 2+ years in proposal writing, contract management, or administrative roles related to RFP processes. ✔ Educational Background - Bachelor's degree in Business, Communications, Public Administration, or a related field (preferred). ✔ Process Automation & Software Skills - Experience with AI tools for automating RFPs and project management software. ✔ Technological Proficiency - Skilled in Microsoft Office, Google Suite, and workflow automation tools, with the ability to quickly learn new platforms. Why Join KENTECH? 🌍 Remote & Flexible - Work from anywhere in a high-impact, tech-driven environment. 📈 Professional Development - Access to training, learning opportunities, and career growth. 💡 Innovative & Collaborative Culture - Be part of a dynamic team shaping the future of AI-powered RFP automation. 📢 Apply Now! If you're an organized and tech-savvy professional with a passion for efficiency and automation, we want to hear from you! KENTECH Consulting Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace. This is a remote position. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. WHO WE ARE KENTECH Consulting, Inc. is the premiere background investigation solutions firm in the U.S. As a licensed Private Detective Agency, our experts use the latest technology to provide comprehensive, reliable reports to help our clients make sound business decisions. We have our finger on the pulse of the industry and understand your business demands. With multi-industry experience, we provide compliant services with a diverse host of investigation services. WHAT WE DO KENTECH offers customized solutions tailored to the industry that matters most to any business. Our innovative, sophisticated tools allow us to provide digital background and security checks up to 75% faster than traditional methods. As an established authority for background checking technology throughout the U.S., KENTECH offers instant access to more than 500 million records in our database. OUR VISION To help the world make clear and informed decisions. OUR MISSION KENTECH is a global provider of background investigation services. We are committed to providing our clients with fast and accurate results. Careers WE ARE LOOKING FOR. . . . Remarkable people who are critical thinkers, intellectually curious and passionate. People who are great at what they do and create value by generating ideas and results that exceed expectations and delight customers. Kindred spirits-people interested in being a part of the background checking industry and who "get" our noble vision of helping revolutionize digital identification with amazing solutions and zealot for customer service. People who relish a good challenge and have never walked away from a problem that they could not resolve. Those who accept nothing less than being part of a high-performing company that encourages every individual to be at their "professional best". People who know the meaning of "work hard/play hard", who like to laugh and have fun at work, consider their co-workers to be friends. Individuals who are as excited by our future as we are (and want to be a part of it). IF THIS IS YOU, CHECK OUT OUR CURRENT OPPORTUNITIES-DON'T DELAY ; YOUR TEAM AWAITS.

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required

The Specialist I, Tech Support will be responsible for delivering timely and effective technical support and application services for support cases. The position requires strong communication skills, problem-solving abilities, and attention to detail to resolve cases in line with service level agreements (SLAs). The role also involves documenting and tracking issues, collaborating with team members, and ensuring customer satisfaction. Required shift hours: 8:00 AM - 5:00 PM ET with rotating after-hours on call schedule. Support clients via telephone and remote access to deliver technical and/or application expertise for NextGen Healthcare products and services. Work on assigned incidents under general supervision to isolate cause(s) and make decisions on the correct means to resolve. Apply basic troubleshooting methodology by asking questions, recreating the issue, performing research, isolating cause(s) of the issue, identifying possible solutions, and resolving the issue with the client. Create or enhance detailed description(s) of client reported issue(s), record troubleshooting analysis, and document actions taken to resolve the issue(s) using support software for client interaction logging and tracking. Create and execute SQL select statements and SQL profiler trace to retrieve data from a client's environment. Create new or enhance/modify existing knowledge articles within the corporate product knowledge database to document reported issues, provide the corresponding solution, and outline the actions to resolve to ensure communication to all applicable service organizations. Manage client initiated or internal escalations involving critical incidents or complaints by consulting with clients to resolve technical issues, diffuse situations, or seek assistance from other members of support or leadership providing context for them to continue addressing the escalation. Consult with internal teams (including but not limited to Support, Product Development, Professional Services, Account Management, and Customer Care) to deliver timely, effective, technical expertise and resolve incidents reported by clients using NextGen Healthcare software products. Perform other duties that support the overall objective of the position. Education Required: Bachelor's degree in Computer Science, or related discipline. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 2+ years of experience in customer service, software, or similar environment. License/Certification Required: Relevant technical certifications are a plus, such as CompTIA A+, Microsoft, AWS, or Health IT. Knowledge, Skills & Abilities: Knowledge of: Data Manipulation Languages such as Structured Query Language (SQL) and Procedural Language/Structured Query Language (PL/SQL); Health Level Seven (HL7) and different standards for transfer of clinical and administrative data within Healthcare (Fast Healthcare Interoperability [FHIR], Digital Imaging and Communications in Medicine [DICOM]); of IT Infrastructure such as data base solutions, operating systems, servers, networks, and hosting environments; troubleshooting methodology; NextGen Healthcare or competitor products and solutions; technical concepts related to applications integration with database and servers, analysis techniques, and troubleshooting procedure. Skill in: Problem solving with initiative and resourcefulness; collaboration, team work; communicating effectively and professionally with internal colleagues and external clients/partners; Ability to: Establish and maintain effective working relationships; maintain and strengthen knowledge of assigned NextGen Healthcare solution(s), platform(s), and applicable 3rd party products through NextGen Healthcare product training and/or external application and/or technical courses; work a flexible schedule and necessary hours, including some night and weekend hours, based on client need to accomplish job responsibilities and deliverables; participate in and provide support to NextGen Healthcare clients after-hours and/or on-call as part of a rotating schedule; understand ; apply troubleshooting techniques to identify application malfunctions, isolate causes, and resolve issues; Work in a fast-paced environment; stay organized, prioritize workload, multi-task, and meet deadlines; stay organized and manage time. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Learn, Lead & Grow at Sitel Group We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves. GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there. BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so. WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work. GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts. MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group . As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience. Learn more at ************* and connect with us on Facebook, LinkedIn and Twitter. Job Summary As the Team Lead of IT Site Support you will be responsible for overseeing a group of specified clients and will be assigned a support group (Site IT Team members) who will coordinate the daily activities in the Knoxville location. You will be working in an extremely fast paced environment and must be able to flex and adapt to rapid change in both business needs and technological advancement. Multiple team members will be going to you for guidance on how to resolve concerns raised by external clients, Sitel IT, agents, and/or our Operational functional partners. You must have strong communication and decision-making skills to be able to direct your team on how to resolve the concerns, prioritize tasks, distribute workload to the team to make deadlines, help resolve any resource challenges, and escalate appropriately due to tight time frames. Primary Job Responsibilities Full responsibility for the operational maintenance and services across the IT environment and provide day to day IT operational decisions, technical support, and escalation support for the sites, support team, and clients assigned. Manage the day to day site IT team members from a dotted line perspective and partner closely with the Regional Manager. In addition, provide feedback to the regional manager for the performance of your support team members for all performance reviews. In addition to the management responsibility, this will be a hands-on role maintaining the functions of the site, and be 24x7on-call incident management support, remote-hands support for Network, Telephone, Server, QA and application engineers to ensure high system uptime and end user satisfaction in a call center environment. Meet regularly with the Philippine & India IT support leaders to drive enhancements to enhance the service levels for our customers via all channels, and share with their support teams (example, phone, chat, self-service, etc). Attend and represent their support team / clients on the daily operational call, security audits, and help manage additional projects and/or sites to help achieve service levels. Assist with the queue management, inventory mgmt., tech documentation, monthly business reviews, and delegate out the tasks for the queues, projects, etc. Primary Job Responsibilities Assisting with ensuring all inventory processes and all equipment in-center and at home are following the proper inventory procedures. Oversee and manage all shipping, returns, and coordinating the schedules for shipments with the local and global team members. Partner with the logistics team to coordinate the delivery and tracking of IT equipment that is going to a Sitel at home user or returning from a Sitel at home user. Assist with resolving equipment issues, working with vendors on warranty claims, handle escalations, etc. Build a strong relationship with our Philippine & India IT support teams to ensure their support team can be an escalation point to drive first chat and/or call resolution for our customers. Skills/Knowledge/Abilities Comfortable taking the lead and delegating the workload to the support team, while maintaining good communication with the business. Excellent troubleshooting and customer service skills; ability to multi- task and take initiatives with minimum direction; team player. Ability to take initiatives with minimal direction and lead an IT support team. Ability to analyze, document and develop solutions. Drive problem resolutions and new client processes. Partnering with other support teams to identify solutions that will benefit all teams involved, and then implement the proposed changes within their support team. Competent to train new hires, analyze and formalize process improvements, work with all areas of the organization. Responsible for training, supervising the maintaining service levels for specific Support team, Sites, and clients assigned. Building & imaging Hardware, with a working knowledge of Microsoft SCCM (Preferred) Virtual / Remote troubleshooting (Advantageous) Skills/Knowledge/Abilities Follow and enforce corporate policies and procedures maintaining and enforcing the highest standards of security as set out by the corporation In depth knowledge of Windows Operating Systems and Microsoft Office; A+ Certification; LAN and WAN networking skills needed for troubleshooting (NIC's, hubs, routers, switches); knowledge of tape backup and restore procedures and applications anti-virus procedures and application knowledge necessary; PC image creation and updating knowledge required. Experienced in defining and supporting change management efforts, with the ability to identify and analyze organizational impacts for internal stakeholders affected by new initiatives Ability to think strategically and create, recommend and execute on Technology service improvements in collaboration with peers in Enterprise and Divisional Technology areas Strong problem-solving skills, able to readily tackle and assist in resolution of high priority incidents impacting business operations Laptop, PC, DNS, DHCP, Active Directory, Win 10 support experience (Essential). Problem-solver with demonstrated advanced knowledge of field. Experience Minimum of 2 years' experience in similar capacity recommended Proven IT skills within a desktop support (2nd level role) is very advantageous, as is experience in a call center environment Previous onsite engineer or similar experience would be very advantageous Knowledge of the call center and BPO business is also very advantageous Education and Certifications AAS in Computer Science is desired or equivalent combination of education and experience MCSE preferred #LI-LK1