Rosewood Jobs

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Fraud Operations Executive, you will lead and develop the delivery of Fraud programs, strategies, and teams ensuring that USAA establishes, deepens, and retains a best-in-class fraud prevention and detection posture in a complex and highly regulated environment. Accountable for the development, implementation, and execution of a multi-year strategic vision for the Fraud Operations teams. Protects USAA's brand and reputation within assigned Fraud Operations functional areas including but not limited to fraud operations, fraud advisory, fraud detection, operations, and recovery. Leverages a data-driven approach in decision-making and managing fraud risk while championing a culture of process excellence, disciplined utilization of key performance indicators and key risk indicators for continuous improvement and effective risk management. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, OR Charlotte, NC. What you'll do: Accountable for the design, execution and implementation of USAA's fraud operations organization and strategy, considering USAA's broader business strategy and complex regulations and supervisory expectations, including how they apply in a matrixed environment. Accountable for operating within established fraud policies and guidelines, in accordance with applicable laws, regulations, compliance policies and procedures, and supervisory guidance, including those related to consumer protection. Responsible for the management of existing and emerging risk, compliance, and control issues in the operating environment, concurrent with implementing actions to mitigate business impact. Responsible for developing and implementing processes to enhance the member complaint process for members, who have been impacted by fraud Develops and implements Member education and awareness programs. Accountable for driving efficiency, automation and straight through processing to benefit the member and support an efficient operation Drives achievement of Member service and performance metrics through the deployment of effective optimization tactics. Develops and implements industry-leading Member needs assessment processes; ensures development and adherence to a robust feedback loop Accountable for the development, implementation and execution of enterprise-wide fraud processes, tools and technologies that enhance customer experience, optimize customer education, and ensure seamless recovery efforts and fraud loss mitigation. Communicates effectively, collaborates with, influences, and informs senior leaders including risk management, enterprise compliance, and internal audit on matters pertaining to fraud threats, risks and mitigation initiatives. Promotes, facilitates, and sponsors fraud opportunities in support of major improvements to processes and systems. Accountable for the teams that identify, measure, track and control fraud violations for the enterprise and reports fraud risks to executive leadership in a manner that meets compliance and regulatory requirements. Briefs senior management on member trends, reputational risks, action plans and resolution pertaining to fraud claims and activity. Builds and oversees a team of employees through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of experience developing strategies and managing major initiatives within a complex matrixed environment pertaining to: Fraud operations, to include prevention, detection and/or investigative aspects of fraud and/or Bank operational risk, to include credit risk, regulatory adherence, funds availability, and/or model development within a financial services organization. 6 years of relevant experience in a large financial institution in a supervisory role within a financial crimes or fraud operations department. ·6 years of people leadership experience in building, managing and/or developing high-performing teams. ·Demonstrated experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals. Strong written and verbal communication skills, including the ability to communicate technical analyses to a non-technical audience. Extensive knowledge of bank laws and regulations related to money movement and/or payments, including Reg E, Reg CC, UDAAP, FACTA, and Reg Z. Knowledge of federal laws, rules, and regulations to include: Reg CC and Reg E. What sets you apart: Experience with transforming a business unit to simplify processes and deliver stronger outcomes Prior experience with presenting to and interacting with bank regulators inclusive of examinations and routine updates Direct experience with implementing and/or optimizing Resource/Location Strategy and Performance Management Program for Detection Operations Demonstrated experience leading a large-scale Fraud Operations organization that includes managing both Inbound/Call Center and outbound alerts What we offer:Compensation: The salary range for this position is: $224,250.00 - 403,650.00. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Fraud Governance Advisor Lead, you will establish, drive and govern fraud management activities to include risk assessments, policies, frameworks, standards, processes and tools as a first line of defense function. You will serve as a fraud risk management subject matter authority to ensure documents, projects, programs, processes, and product initiatives align with regulatory, legal requirements, and fraud policies and standards. Partner and collaborate with the lines of business, Compliance and Risk Management, Audit Services, Legal, and Regulators to support enterprise fraud management-based initiatives for the Staff Agency or Line of Business (LOB) supported. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Lead cross-functional team members in strategic development, implementation and execution of highly complicated or unique workstreams, projects and solutions. Provide thought leadership and subject matter expertise to guide the strategic direction of fraud risk requirements on business action plans, projects or operational requests based on regulatory guidance. Apply a well-rounded understanding of requirements, policies, laws, and regulations to business strategies, programs and solutions. Anticipates how the organization must adapt to changes in the industry to sustain competitive advantage. Lead all aspects of the execution of risk assessments with business partners to include root cause analysis to resolve impact and solutions. Anticipate and identify operational inefficiencies and emerging fraud management risks, compliance, and control issues in the operating environment, concurrent with implementing action plans to mitigate business impact. Provide technical guidance to functional areas within enterprise fraud management on regulatory requirements and requests to ensure proper execution of conduct examinations. May coordinate regulatory requirements and requests and/or conduct examinations. Serve as a primary resource to team members and to cross-functional teams in support of fraud-based initiatives. Regularly brief executive management on enterprise projects and initiatives that may impact fraud risk. Anticipate future training needs tied to fraud risk management through understanding regulatory and industry trends. Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related fraud, compliance, risk, audit or regulatory experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum 8 years' operations experience in a relevant functional area to include financial services, Fraud, AML, compliance, risk, audit, third party risk management or other related operational areas that support fraud risk management initiatives within the business. Minimum 6 years' fraud, compliance, risk, audit, or regulatory related experience with accountability for projects, programs, processes or policies. Adept knowledge of relevant laws, regulatory, compliance, industry regulations and regulatory data sources. Analytical, organizational and problem-solving abilities requiring a high attention to detail to identify fraud risks and trends. Strong communication skills with the ability to collaborate and implement among cross-functional teams, including all levels of the organization and with external regulatory agencies. Ability to lead and influence others in a cross-functional environment. Knowledge of federal laws, rules, and regulations to include PCI, REG CC, REG E, UCC, FCRA, BSA/AML, Elder Financial Exploitation guidance, OCC Fraud Risk Management 2019-37. What sets you apart: Experience in Business Controls or Issues Management through management/oversight of a business portfolio or testing/auditing. 3+ years' experience with direct people leadership. Demonstrated experience in process policy ownership, including development, implementation and continuous improvement of policies and procedures. Ability to continuously learn, adapt, adjust, and evolve as internal and external factors influence how we operate our fraud risk management programs. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Member Engagement Associate I (Call Center Representative) will answer and resolve member inquiries regarding account maintenance and general banking matters, via phone call. They will ensure world class service is delivered by way of effective communication, creative problem solving, and product and service knowledge. The Member Experience Associate I will demonstrate patience and a passion to help, working at a steady pace in a stable and consistent environment. Schedule flexibility required. *What you will do here:* Demonstrate excellent listening skills to gain a clear understanding of member requests for: troubleshooting, account management, transactions, and online mobile banking support. Respond appropriately to requests, being mindful of their tone and style, and verify with members that the request has been resolved. Communicate clearly and appropriately in all channels. Effectively and efficiently execute the most appropriate processes and procedures to resolve member requests. Demonstrate system knowledge by navigating seamlessly between systems, as well as demonstrating knowledge of organization products and services. Identify and offer the best solution for each unique situation in a timely manner, as well as appropriately educating members on other products/services that may be relevant, to enhance the member experience. Be highly organized and move efficiently through calls in their queue. Create and maintain appropriate documentation to manage and/or close calls. Swiftly find appropriate information to share with a member and identify when a call may need to be escalated to find a resolution. When assisting multiple members simultaneously, the employee will leverage their organization to maintain focus on each individual situation. Appropriately transfer requests. Provide consultative services to members aligned to their needs and your account analysis. Offer alternative paths for issue resolution while ensuring future issues are identified and mitigated. Recognize and protect confidential information, provide appropriate alerts to potential breaches, and educate members on protecting accounts against fraud and how to recognize potential phishing scams. Actively engage in team meetings and on-going training. Perform other job-related duties as assigned. *What you will need:* High School Diploma or GED *required.* 1+ years customer service experience *required.* 1+ years experience working in a contact center *preferred.* 1+ years Financial services experience *preferred.* Ability to provide outstanding customer service and assistance interacting with customers in both a service and sales environment over the phone *required.* Demonstrated ability to manage emotional and high-pressure situations in a calm and steady manner. Demonstrate empathy through tone and demeanor while maintaining professionalism *required.* Excellent communication, both written and verbal, as well as listening skills. Demonstrated ability to clearly understand information that is received and ability to respond effectively and appropriately *required.* Ability to work with minimal supervision, and at times under very busy conditions with proficiency in typing, usage of multi-systems *required.* Demonstrated comfort and competency with technology and easily navigating between multiple systems *required.* Demonstrated ability to work in an organized manner and retain knowledge of proper process and procedures *required.* Strong problem solving skills, capable of offering creative solutions while maintaining integrity; doing the right thing and making appropriate decisions in a timely manner *required.* *Why you'll love working here...* * Award winning culture -Voted #2 Best Place to Work by Phoenix Business Journal * Amazing Medical, Dental, Vision, Life Insurance benefits along with 401K employer matching! * *100% PAID *tuition at ASU, and monthly contribution towards paying-off existing student loans * Time off for Parental/Elderly Care * Money for your kids' extracurricular activities * 16 paid volunteer hours per year * and a WHOLE LOT MORE!! We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. For additional information about our organization, careers, and benefits visit: *************************************** #IND123 #LI-Hybrid Work Location: In person

Production Assistant Who We Are Renovo Financial is a rapidly growing Chicago-based private lender and mortgage servicer working with real estate investors who acquire and renovate single and multi-family residential properties. We pride ourselves on supporting clients by providing unparalleled service, from the loan application through the payoff. Renovo's reliability and “win-win” solutions-oriented approach is just one reason why our repeat and referral rates far exceed the industry average. Renovo was honored to be named one of Crain's 50 fastest-growing Chicago companies and the 2022 + 2023 Top Workplace winner, as recognized by The Chicago Tribune, and 2023 Best Workplace by Inc. Magazine. Position Summary The Production Assistant is the main support and leverage for top-performing SVP's of Lending. You will gather, organize, and maintain up-to-date loan files for the SVP's book of business. You will capture the structure and context of each deal and work closely with Renovo's loan processors to ensure the deals can be efficiently processed and underwritten. Your success in this role provides the leverage a SVP needs to effectively serve current customers, continue to grow strategic relationships, and bring in lots of new business. In addition to the SVP of Lending, you are the main point of contact for customers as you help them through the loan process. You are the glue between Processing and the SVP of Lending. This position is eligible for overtime. Corporate Mandates Collaborate closely with SVP's to document the structure of a deal Draft, Issue, & Collect LOI's. Follow-up consistently on the Document Needs List with client Follow-up and help maintain strategic partnerships Responsible to maintain up-to-date lead funnel Enter Stated Loan Info into Renovo's CRM Manage Calendar and Schedule for SVP of Lending Coordinate High-Trust Transfer of Loan File to Loan Coordinator Success Factors & Matching Measurements Success Factor & Matching Measurement 1 Success Factor: You and your VP of Lending exceed 15+ loans per month Matching Measurement: Rehab Pipeline report from Salesforce Success Factor & Matching Measurement 2 Success Factor: Clients consistently report being amazed by Renovo's speed and efficiency in processing/underwriting Matching Measurement: Monthly NPS score of 80, Beginning of the Loan Response Rate of at least 50%, and great customer feedback in customer comments Success Factor & Matching Measurement 3 Success Factor: Fully Baked Loan File with all supporting documentation Matching Measurement: Renovo's Document Vault has all green check marks before going to underwriting (works with Processor) and all Origination fields are filled out on Salesforce Behavioral Characteristics Great Attitude: You always come into work with a positive attitude and a “will find a way to get it done” mentality High-energy: Your enthusiasm motivates everyone you collaborate with, including your VP of Lending, Processors, and most importantly, your clients Organized: You must be extremely organized to ensure we fully understand the details of the loans we are processing and we minimize the # of times we unnecessarily reach out to a client Say “Yes”: You always find a way to say, “Yes” to all reasonable requests from all internal clients (employees) and external clients (customers) Renovo Financial is an equal opportunity employer. Renovo Financial does not discriminate in any employment actions (including hiring decisions) with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexualorientation, gender identityand expression, marital status, disability, military status or unfavorable discharge from military service or any other characteristic protected by law. Renovo offers full-time employees a 401k plan with employer matching, paid time off, observance of company paid holidays, medical, dental, vision benefits for employees and their dependents, voluntary benefit offerings (life insurance and short-term disability), pre-tax FSA, commuter and dependent care benefits, maternity/paternity, hybrid work schedule, and more.

Must Have Technical/Functional Skills 1. 2 to 4 years of manual testing experience in mobile phone testing/ devices testing. 2. Android basics, ADB and Linux commands familiarity. 3. Understanding of various Cellular technology like 3G/4G-LTE/5G etc. 4. Knowledge of different testing approaches and tools used in software development 5. Ready to quickly learn and scale in the latest technology, excellent written and verbal communication skills to work with various stakeholders, learning attitude, work cohesively in a multivendor team. 6. Attention to detail: Ability to identify subtle bugs and inconsistencies Roles & Responsibilities 1. Conducting network functionality, performance testing in various Android phones and iPhones 2. Conducting App functionality, performance testing in various Android phones and iPhones 3. Troubleshooting: Help troubleshoot and resolve issues identified during testing 4. Install and test update patches, app versions 5. Identify, document, and track defects using issue tracking tools, ensuring timely resolution. 6. Work with developers, product managers, and other stakeholders to understand requirements, provide feedback, and contribute to product improvements Generic Managerial Skills Good collaboration and communication skills Readiness to learn and adapt to fast changing environment Team player Salary Range: $60,000-$70,000 a year

About the Role: With over 20 years of research and experience in audio and video technology, Tencent Cloud launched Tencent Cloud Media Service, a new international audio and video brand, in 2022. It provides a one-stop media solution, the basic media processing infrastructure named MPS, including industry-leading encoder, Media enhancement based on AI technology and cloud real-time rendering and transmission technology, etc. Tencent Cloud Media Service also provides complete live streaming solutions for different industries, including OTT, e-commerce, entertainment, e-sports, and sports events, etc. Through comprehensive audio and video SDKs and PaaS services. Overall, Tencent Cloud Media Service offers low-cost, efficient, and innovative solutions for the businesses of global customers. Job Responsibilities: Work closely with the regional sales team as the point of contact for customers in the field of audio and video. Provide technical support for pre-sales technical consultation and PoC verification services, maintain customer relationships, and assist the business team in achieving their goals. Support the regional architecture team in analyzing customers' media business technology architecture and identifying their needs and values in audio and video scenarios. Provide industry solutions and case studies for international markets, such as OTT, social media, gaming, education, and business. Understand industry solutions and combine customers' business and technical requirements with the features of Tencent's audio and video products. Help customers achieve their goals and values. Effectively communicate the customer requirements and industry requirements to product development team. Actively participate in public online and offline product/industry presentations to share Tencent's media product capabilities, industry experience, and insights. Enhance the influence of Tencent Cloud Media Service, strengthen and establish Tencent's industry customer network in the field of media services. Actively collaborate with the channel and marketing teams to support Tencent Cloud's regional ecosystem partners, including channel empowerment training, participating in workshops, and Media Demo Day. Qualifications and Requirements: Currently pursuing or recently completed a bachelor's degree (or higher) in Computer Science, IT, Cloud Computing, or a related field. Relevant coursework, projects, or internships in cloud computing are a plus Excellent Chinese and English skills with fluency in communication, public speaking, and solution documents writing. Familiarities with the audio and video field, such as live streaming, video on demand, encoding/decoding, and network transmission. Strong customer-oriented work skills and a good sense of customer service, with the ability to communicate with technical decision-makers. Experience in related industries or working with public clouds is a plus. Excellent cross-cultural communication skills are preferred.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Bank Complaint Root Cause Analysis Team conducts analysis on resolved member complaints in a centralized model and shares insights with business owners to take action. This individual will be responsible for reporting and analytics related to root cause analysis results. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Engage with key partners to implement sustainable strategic solutions. Develop business process enhancements for the bank that aligns business deliverables, bank strategy and risk management framework. Lead planning and execution efforts and coordinates activities for highly complex projects. Apply an integrated understanding of risk and regulatory compliance to lead risks by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements. Provide consultation to influence and ensure process is designed to address risk across all activities. Review and develop communication and change management plans for customers and internal team members to drive awareness on current processes and/or changes. Ensure alignment between internal partners and customers across all business process projects and services using proactive communication and engagement strategies. Apply data and analytics to deliver insight into business process performance, identifying opportunities to influence customer and business process activities and inform key team members. Ensure risks associated with business activities are identified, measured, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum 6 years' experience in business process consulting, process design and/or program/project management. Advanced knowledge of bank products and processes. Experience in implementing and sustaining change/improvements. Experience in applying quality management, operational improvement, and using process improvement tools and methodologies. Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible. Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements. Demonstrated experience with operational improvement, workflow, benchmarking and/or evaluation of business processes. What sets you apart: Working knowledge of bank complaint and member experience processes Demonstrated proficiency with data analytics connecting complaint performance to business results Experience building and writing reports/presentations for executive audience Green belt certification US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450.00 - $197,730.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month. Our in-office development program provides the training you need and the reassurance to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. Work schedules will vary and may include some nights and weekends. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay. We are currently seeking dedicated professionals to work in our Phoenix office (1 Norterra Drive, Phoenix, AZ 85085) as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all auto OR property First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members. What you'll do: Document First Notice of Loss by acquiring relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation. Build loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling. Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are optimally resolved and accurately documented. Resolve status inquiries and, when appropriate, route to handling adjuster. Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels. Apply strong time management skills by closely adhering to assigned work schedule. Adopt continuous improvement and development through coaching and collaboration with manager and team members. Use strong call management skills by assisting members within a timely manner and limiting non-productive time. May assign or initiate emergency services when required on specific claims. Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours. Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically. Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment. Ability to prioritize and multi-task while navigating through multiple business applications. Successful completion of a job-related assessment is required. May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.) What sets you apart: US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,750 to $45,750 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Portfolio Manager, you will provide support to Portfolio Management team members with Company or Staff Agency or LOB portfolios and ensures compliance with applicable policies, procedures, standards, controls, and regulations. You will partner with senior team members in collaborating with key customers to ensure alignment to strategic objectives and effective prioritization, planning, budgeting, delivery, and benefits realization of work efforts. You will also support broader USAA portfolio management, support technology investment planning, and coordinate with program managers on budget inputs and updates. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Perform portfolio management activities for straightforward and low risk, CoSA or LOB portfolios. Prepare materials for governance routines per the Enterprise Program Management Office (EPMO) Policy, Standards and Procedures. Participate in the administration of team portfolios on an ongoing basis, to resolve issues and disseminate information to partners. Identify, manage, and propose resolution of systemic cross-work risks / issues and interdependency conflicts. Through analytics, financial management risks and opportunities are identified, researched, solution-ed and called out to the local Portfolio Management Office (PMO) or leadership team as needed. Monitor for stale work efforts in scope for the respective portfolio and actions for resolution. Participate in the development and execution of CoSA planning in partnership with Enterprise Integrated Planning (EIP) and their respective PMO. Monitor and make prioritization recommendations to their senior leadership to ensure portfolio alignment and delivery against strategic priorities as needed. Communicate portfolio statuses and changes regularly to more tenured portfolio managers. Review health and performance of portfolio regularly and identify performance improvement opportunities providing updates to leaders and customers. Monitor portfolio success via recognized methodologies to document outcomes, key results, etc.. Drive the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology. Ensures risks associated with business activities are effectively identified, measured, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum 4 years' progressive project, program, or portfolio management experience. Moderate understanding of project, program, and portfolio management principles. Moderate experience in delivering work efforts working with Waterfall or Agile methodologies. Proficient experience in USAA's change management methodology or similar industry change management methodology. What sets you apart: Experience using data reporting with a strong ability to translate complex data into actionable insights for business partners. Experience in project management. Prior experience in the real estate within the banking/financial services industry. SAFe Agile working experience. Experience working with cross functional business and IT partners to lead strategic project and roadmap initiatives. Compensation range: The salary range for this position is: $93,770.00 - $179,240.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Loan Officer, you will, within defined guidelines and framework, deliver impactful customer service to members while providing mortgage product solutions that facilitate the member's financial security. You will facilitate mortgage product sales and member service through multiple channels to include phone, email, mail and digital platform while providing individualized mortgage loan recommendations and meet established monthly metrics. As a Loan Officer you will also deepen member relationships through needs assessment and solution offerings from USAA products and services as well as stays highly engaged in the mortgage industry, to include changes to Fannie and Freddie guidelines. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based out of Phoenix,AZ. Relocation assistance is not available for this position. What you'll do: Under limited direct supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status. Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled. Establishes and maintains successful partnerships with Real Estate Agents. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 2 years of mortgage sales experience or relevant customer service experience within a financial services organization. Successfully complete mortgage products assessment. Acquisition and maintenance of applicable licenses/state registrations as required. What sets you apart: 3+ years Mortgage Consumer Direct Experience Current or Prior NMLS # US military experience through military service or a military spouse/domestic partner Compensation range: The base salary for this role is $45,000 annual, with an un-capped tiered incentive program. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Director, Fraud Prevention Policy you will be part of the Fraud Prevention Team within USAA's Bank Fraud Financial Crimes organization. You will work with key internal and external partners, aligning fraud and business needs to facilitate a balanced performance engagement for fraud loss management and outstanding member service. Implements data-driven methodologies across multiple channels, including emerging technology and mobility, optimizing end user experiences to drive KPI/KRIs. Develops outstanding practices, tools, and processes to collect data, member feedback, derive insights, and advise product decisions. Collaborates with and influences Digital or Technology product managers, developers, vendors, designers, and other partners to ensure successful product strategies and product/ feature launches. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. This position can work remotely in the continental U.S. with occasional business travel. What you'll do: Advises staff and initiatives that support fraud risk management programs, to include governance support, fraud risk oversight, fraud risk management infrastructure development, fraud risk identification, quantification, aggregation, and emerging fraud risks. Leads all aspects of the review of fraud risk management requirements to include analysis of business impact and operational risk assessments for enacted fraud laws and regulations and recommends company actions to ensure regulatory compliance. Partners with key customers in the business and coordinates the ongoing supervision of activities to include fraud risk management assessments, identification and evaluation of control efficiency and control failures, facilitation of fraud remediation, market conduct exams, and supervising the first line of defense business controls to minimize fraud exposure and strengthening the overall control environment. Partners with business leaders to proactively identify strategic and tactical fraud solutions and provides fraud risk management subject matter expertise for the enterprise, line of business or staff agency programs, projects, processes and product initiatives. Reviews, communicates and recommends the development of fraud risk management policies and procedures in partnership with the enterprise Fraud Governance executive and senior leaders to ensure appropriateness and adequacy versus industry standard methodologies and regulatory requirements. Provides counsel to business unit managers on fraud related issues to ensure they are considering fraud implications. Coordinates with other functional area, company, or staff agency compliance subject matter experts to ensure consistent fraud risk management programs and procedures are in place and in alignment with risk and compliance policies and procedures. Responsible for regular reporting on the status of fraud activities and alerting senior management to potential fraud risks, compliance issues, and operational inefficiencies. Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of operations experience in financial services, Fraud, AML, compliance, risk, audit, or regulatory related experience with significant accountability for projects, programs, processes or policies 3 years of direct team lead or management experience. Experience researching, crafting and implementing fraud, compliance, risk or regulatory matters. Expert knowledge of relevant regulatory compliance, industry regulations and regulatory data sources. Knowledge of federal laws, rules, and regulations to include: PCI, REG CC, REG E, UCC, FCRA, BSA/AML, Elder Financial Exploitation mentorship, OCC Fraud Risk Management 2019-37. What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in fraud policy/product management to include authentication, profile management and identity theft. Leadership ability demonstrated through both direct reporting structure and matrixed influence. Understanding of vendor product offerings related to ID verification, device recognition/risk assessment, behavioral analytics and authentication. Track record of managing implementation of best-in-class fraud technology solutions. Familiarity with interplay between Identity Proofing and Authentication. Background in lifecycle management, mapping pain points and driving customer satisfaction through authentication experiences. Compensation range: The salary range for this position is: $127,310 - $229,160. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Operations Utility is responsible for servicing clients and assisting the Operations Manager within all aspects of the Operations Department. Provide excellent customer service to ensure a smooth operation and maintenance of daily workflow. Interacts with customers, Bank Officers and other staff members to ensure all daily activities and requirements are met. PRIMARY FUNCTIONS (Other Duties May Be Assigned) Assist Operations Manager in processing teller line to-vaults, from vaults, overrides, approvals, customer service issues, customer questions, teller assistance, etc. Assist the Operations Manager in assuring a high level of customer service in Operations. Responsible for all monthly, quarterly and semi-annual certifications. Responsible for correspondent bank reconciliations. Accountable for approving all teller transactions and wire transfers within authority limits. Responsible for teller cash and vault balancing on a daily basis. Familiar with procedures, controls and documentation of New Accounts requirements. In charge of deposit corrections that come in from item processor or Federal Reserve Bank. Assist the Operations Manager in department trainings. Approve and verify wire transfers. Conduct callback for New Accounts and maintenance performed by Department Personnel. Handle final callback on all entries for the department. Keep updated on compliance (Reg. CC, Reg. D, Reg. DD, Reg. E Reg. GG and CTR's). Ensure customer satisfaction and account retention as appropriate through quality customer service. Handle customer request and complaints with prompt, professional and courteous attention. May be assigned special projects involving the various areas of Operations. QUALIFICATIONS Education/Training/Experience: Required: High school diploma or equivalent. 3-5 years of banking operations experience, Desirable: Bachelor's degree in business administration, finance, or closely related field. Knowledge of: Banking laws, Bank policies and procedures and regulations Basic Mathematical skills Basic Computer software Word, Excel, Spreadsheets Abilities: Excellent communication, and interpersonal skills Manage priorities to ensure effective accomplishment of objectives. To solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Licenses; Certificates; Special Requirements: None

We are looking for a dynamic, energetic intern who is eager to learn about enterprise IT best practices. You will be a member of Tencent's Americas IT Center, working closely with Tencent's overseas IT team, learning how to participate in how to provide the best IT product and user experience. Responsibilities Participate in Tencent Overseas IT Product/Solution projects, especially IT automation. Support local functional testing and validation of OIT products/solutions prior to studio adoption. Support the preparation of local test reports for OIT products/solutions, standardize user guides, and improve deployment efficiency. Assist in-demand data analysis and studio adoption-related projects and create dashboards to support PM project management. Conduct team knowledge management, such as wiki and IT self-service knowledge base construction. Organize team activities to improve collaboration with other departments. Other activities are arranged by the supervisor. Requirements Bachelor/master student in the field of business (Management Information Systems), Computer Science, Business (Other), or equivalent. Solid IT skills and good execution Strong affinity with the challenging technical subject. Good communication skills, you are able to work independently, and you are goal-oriented. Available for a minimum of 6 months and a maximum of 12 months. Commit 5 days working from our office.

About the Role We are currently seeking a Construction Project Manager/Transportation Project Manager/Senior Civil Engineer to join on a full-time, in-person basis in Riverside, CA. This individual will play a key role in supporting the client's Capital Projects team in the successful delivery of transportation infrastructure projects. The ideal candidate will bring over 10 years of experience in environmental clearance or design and management of transportation projects under a State Department of Transportation authority, with a solid foundation in CEQA/NEPA processes, project delivery phases (PA&ED, PS&E, Construction), and experience working with public agencies, railroads, highways, roadways, bridge constructions, freeways, runways, public work and consultants. Key Responsibilities Assist the client's Project Manager with contract procurement, task orders, RFP development, proposal evaluation, contract negotiation, and cost estimation. Oversee all project phases, including planning, design, environmental clearance (CEQA/NEPA), permitting, and construction. Coordinate and monitor consultant progress and compliance with project delivery schedules. Support in obtaining environmental permits (e.g., *************** and liaise with relevant City, County, State, and Federal agencies. Identify, track, and help mitigate project risks. Manage project communications, status updates, and documentation with stakeholders, including legal teams, residents, and public agencies. Attend and document public hearings, commission meetings, and agency coordination sessions. Prepare client presentations, staff reports, and project-related communications. Support contract management tasks including correspondence, amendments, and change orders. Provide project oversight related to funding, budgets, and invoicing. Coordinate with agencies such as Caltrans, SCRRA, BNSF, UP, and others as needed. Qualifications Bachelor's Degree in Civil Engineering or Construction Management. Minimum of 10 years of experience in transportation project management. Proven experience in environmental clearance or design of projects governed by a State DOT. Familiarity with CEQA, NEPA, and environmental permitting. Knowledge of the PA&ED and PS&E processes. Proficiency with Microsoft Project and cost estimation tools. Strong written and verbal communication skills. Experience with agencies like SCRRA, BNSF, UP, or similar rail authorities is a plus. Design-build project experience is highly desirable. Why Join Us? Work directly with a respected public agency in Riverside, CA. Engage in meaningful transportation projects with regional impact. Collaborate with a knowledgeable, supportive team of professionals and SMEs. Build your career in a role that offers diverse responsibilities and growth potential.

*You Lead the Way. We've Got Your Back.* With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes. The objective of the ORM Issues & Events team is to define and maintain the issues and events frameworks and programs across the enterprise. ORM is looking for a Director of Issues & Events Program Strategy to partner with a diverse team of high-performing professionals focused on ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. *How will you make an impact in this role?* The Director, Issues & Events Program Strategy will: * Drive the implementation of strategic issues and events frameworks and programs across the enterprise * Partner with VP of Issues and VP of Events and their teams to provide support with critical initiatives * Provide SME input/requirements into the capabilities and technology that supports issues and events management * Provide SME input into the Learning, Development & Communications plans to educate stakeholders on issues and events management * Develop and maintain a robust process for reporting to internal stakeholders, committees and regulatory bodies, as needed * Challenge and validate the first line's issues and events data inputs including the root causes and adequacy of remediation efforts * Perform ad hoc analysis to support senior management informed decision making * Influence senior stakeholders to align on strategic programs and role expectations across the enterprise *Qualification* * Experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities * Experience in at least one of the following: Defining and maintaining the scope of issues and events within an enterprise framework; Managing and maintaining the technology and processes to record, manage and report issues; Providing guidance to business unit on how to identify, root cause and log operational risk issues; Prioritizing operational risks to ensure root cause analysis and remediation efforts focus on the most impactful issues; Educating stakeholders in the business on operational risk issues and event management and providing feedback on their reports and remediation plans * In depth knowledge of regulatory frameworks specific to systemically important banks (e.g., Basel III, stress testing and capital adequacy requirements) * Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively * Excellent qualitative analytical skills * Excellent project management skills * Excellent communication and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts * Proven experience in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks and operational standards ORMCM Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities For a full list of Team Amex benefits, visit our . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: ****************************************** to access the three posters. \*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. Job Types: Full-time, Contract Pay: $130,000.00 - $205,000.00 per year Schedule: * No weekends Work Location: Hybrid remote in Phoenix, AZ 85050

Loan Adjustments Officer (Collections): At CommonWealth, we serve the financial needs of more than 40,000 people who live or work in Santa Clara County. We are seeking candidates who share our value and commitment to building stronger communities through financial health - one member at a time. In addition to a competitive base salary, our compensation package includes: 12 paid holidays 17 days of Paid Time Off (PTO) during first year of employment Up to 2% discounts on loans--including first mortgages* 401(k) Plan with Company Match` Medical, dental, vision insurance Long-term disability insurance Life insurance Voluntary insurance Employee assistance program Financial Wellness benefits and resources Tuition reimbursement and more We are currently accepting applications for a Loan Adjustments Officer based in our San Jose Corporate Office. As a Loan Adjustments Officer, your major responsibilities will include: Controlling delinquent loan accounts. Collecting delinquent loan payments and minimizing loss. Responsible for the management and control of assigned collections queues. Contacting delinquent accounts, taking appropriate actions as deemed necessary to bring accounts current. Analyzing financial situation of delinquent borrowers and using skip tracing tools to assist in locating delinquent members. Thoroughly documenting all collection activity within the collection notes. Reviewing and recommending delinquent loans for extension or workout options in accordance with policies and standards. Our ideal candidate will possess excellent knowledge of collections policies, procedures, and practices. Excellent written and verbal communication skills in addition to a professional appearance and demeanor are a must. Working knowledge of Word, internet use for skip tracing source. A minimum of one to two years' related collections experience is required. Previous collections experience in a credit union or financial services environment is a plus. Bilingual (Spanish/English) preferred. Pay Range: $26.50 - $33.00/hour; based on skills and experience. For immediate consideration, apply today! CommonWealth is an Equal Opportunity Employer

To help support the growth of several investments of ours in SF Bay Area, we're looking to network with talented engineers with strong infrastructure / distributed systems backgrounds who are interested in scaling AI. If you have 3+ years of industry experience in ML Infra / AI Engineering--we'd like to hear from you. We have several investments we believe will become market leaders in their space who are aggressively hiring ML Infra Engineers, and we'd welcome the chance to discuss some of these opportunities with qualified applicants. About Us: Greylock is an early-stage investor in hundreds of remarkable companies including Airbnb, LinkedIn, Dropbox, Workday, Cloudera, Facebook, Instagram, Roblox, Coinbase, Palo Alto Networks, among others. More can be found about us here: ********************* How We Work: We are full-time, salaried employees of Greylock and provide free candidate referrals/introductions to our active investments. We will contact anyone who looks like a potential match--requesting to schedule a call with you immediately. Due to the selective nature of this service and the volume of applicants we typically receive from our job postings, a follow-up email will not be sent until a match is identified with one of our investments. Please note: We are not recruiting for any roles within Greylock at this time. This job posting is for direct employment with startups in our portfolio.

Must Have Technical/Functional Skills Experience in automotive styling studio and/or Industrial Design 3D CAD modeling using Catia V6 & Enovia 3DXperience; Knowledge of/experience in surface design tools (Preferably Autodesk Alias would be an added advantage) Strong documentation and presentation skills Roles & Responsibilities • Work closely with Designers, Modelers and Engineers across the team to design and detail concepts for a variety of components. • Create parametric 3D CAD models and 2D sections from scratch using CATIA V6 (3Dexperience), using primarily surface design tools (GSD), incorporating design intent and engineering information • Manage CAD data transfers between Engineering and Studio teams within 3Dexperience • Develop, build, document and present concepts or physical (working) prototypes for review with management • Participate in technical discussions with Designers, Modelers and other team members • Provide regular updates to team members and management • Maintain CAD hygiene and revision control for all components, sub-systems and systems within area of responsibility • Ensure that CAD geometry and associated drawings or documentation are in line with CAD standards and best practice Salary Range: $95,000-$113,000 a year

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for an Bank Agile Product Owner Senior for the Bank Digital group. This specific area is responsible for building a best-in-class, personalized member experience across Storefront and product Applications. It supports our Deposit, Credit Card, Consumer Lending and Real Estate businesses in building and providing digital experiences that achieve objectives and meet members' needs. Works directly with the Bank agile team to prioritize work to derive business outcomes while delivering on Bank agile team commitments and ensuring the voice of the customer is strongly represented. Accountable for making decisions and prioritizing the Bank agile team backlog to drive business outcomes in service to the Business strategy. Acts as ‘voice of the end-user'. Brings a data-driven approach to decisions and impediment removal including strategic priorities and funding allocation. Sets product / value stream direction and ensures it is aligned with key stakeholders across the organization. Establishes a Bank agile team culture routed in transparency and learning, for seeking opportunities for testing & learning, continuous Bank agile team/process improvement and quality. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, San Antonio, TX, Plano, TX, Phoenix, AZ, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for communicating and driving the vision and strategy effectively to key stakeholders and Bank agile team members. Ensures delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs. Responsible for working closely with the Team-of-Teams Lead to assist in clarifying and driving alignment on the business strategy, goals, and objectives. Translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team's backlog of work. Partners with Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs. Anticipates and solves complex issues using a data-driven approach to decision making including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive Bank product success. Delivers against Bank agile team level OKRs. Acts as “voice of the end-user”. Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace. Owns Bank agile team backlog (grooming, prioritization, and refinement). Responsible for maintaining a groomed backlog of user stories; works with the Agile Bank agile team to estimate story size and complexity. Optimizes the flow of value through the multi-Bank agile team Agile environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues. Begins to take a strategic view and think proactively about the right way to meet objectives. Acts in service of the Bank agile team's needs and goals; offer feedback on work-in-progress, clarifies requirements, anticipates and removes roadblocks or impediments that may prevent the Bank agile team from progressing on objectives and answers questions. Looks for opportunities for continuous Bank agile team and process improvement. Makes recommendations to leadership. May lead functional Bank agile teams or projects with moderate resource requirements, risk, and/or complexity. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6+ years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line. Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe). Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. Advanced knowledge and demonstrated use of Process Engineering methodologies. Working knowledge of applicable banking, regulatory, compliance policies including applicable laws, rules, and regulations. Communicates difficult concepts and negotiates with others to adopt a different point of view. What sets you apart: Experience with Website Product Management Experience with Digital Acquisition Experience with Personalization Adobe Stack to include: Adobe Experience Manager (AEM), Personalization, Test & Target Experience in financial services, preferably banking US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.