Operations Manager Jobs At Wayfair

Senior Manager | MES Operations Engineering 📍 U.S. | 🌾 Industry-Leading Agricultural Manufacturer We're seeking an MES Operations Engineering Leader to drive digital transformation across our manufacturing operations. If you're passionate about modernizing processes, leading high-impact tech initiatives, and delivering measurable results, this role is for you. What You'll Do Lead MES Strategy - Develop and implement long-term MES, automation, and IT strategies across manufacturing. Project Leadership - Oversee cross-functional teams and drive system design, testing, deployment, and support. Systems Integration - Connect MES with ERP, data lakes, and other systems for seamless production data flow. Operational Excellence - Optimize automation, ensure system reliability, and enhance manufacturing performance. Compliance & Maintenance - Ensure safety, security, and regulatory compliance across all digital manufacturing systems. Collaboration - Partner with IT, engineering, and operations leaders to align technology with business goals. Innovation - Stay on the cutting edge of MES, analytics, EBR, and process automation trends. What You'll Bring 12+ years in Operational Tech (preferably in manufacturing) with strong systems and process design expertise Proven MES & Automation Leadership - Hands-on experience with MES, system admin, network management, and cybersecurity Strong Project Management - Agile, adaptable, and able to prioritize with clarity and urgency Strategic & Financial Acumen - Ability to quantify and communicate tech investments in business terms Excellent Communication - Capable of translating complex IT topics for non-technical stakeholders Preferred: Master's degree or PMP certification Compensation & Perks 💰 Salary + 35% bonus target + LTIP 🩺 Comprehensive benefits: Medical, dental, vision, 401(k) with match, PTO, life & disability insurance, and more 📢 Ready to lead next-gen manufacturing systems? Apply now and bring innovation to the forefront of agriculture.

Earn $73-76K/hr. + Great Benefits! We build our business through our people. Now Hiring at Connie Chung (Brookdale) Travel Plaza Milepost 152.9, Garden State Pkwy, Bloomfield, NJ 07003 Join our amazing team and come grow with us! What We Do At Applegreen, we Refresh Travelers on their Journey …. Applegreen USA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne's, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more. Our Core Values Our Core Values are what we stand for. They guide and motivate our attitudes and behaviors to our customers, our suppliers, our business partners, and each other. Our customers and communities are at the heart of everything we do. We value and develop our people . We are driven by pace , passion and performance. We seek opportunities and embrace change . Benefits Flexible Schedules Medical/Dental/Vision Insurance Paid Time Off 401 (k) with Company Match Earned Wage Access - Pay on Demand Education Assistance Employee Referral Bonus Meal Discount Pet Insurance What You'll Do As the Food & Beverage Operations Director, you will assist the Plaza Director in managing the overall day-to-day operations and long-term profitability of a multi-million-dollar travel plaza located along a major highway. This position is charged with successfully collaborating with the Plaza Director to lead a dedicated team of associates and managers, to ensure our customers (travelers) receive fast and friendly service, and to sustainably achieve or exceed financial and performance targets. Assume full responsibility for the travel plaza in the absence of the Plaza Director. Lead the day-to-day activities of associates and plaza leadership to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards. Assist with monitoring progress towards targeted financial and performance objectives then support strategic changes to sustainably maximize performance and profitability. Ensure that each food and beverage concept within the plaza is adhering to the required brand standards. Contribute to an engaging work culture of continuous learning, information/skill sharing and professional development, by modeling behavior and maintaining a culture of accountability. Consistently recruit, develop, and retain strong teams to maintain appropriate staffing levels across the plaza. Support the supervision and management of plaza leadership to ensure they are meeting their individual goals, their business goals, and appropriately supervising & managing their direct reports. Ensure compliance with company policies & procedures along with local, state, & federal laws. Handle customer inquiries and complaints in a professional and timely manner Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance. Essential Experience & Skills Utilize computerized software and systems such as Microsoft Suite, payroll & time keeping software, inventory management software, and various point-of-sales systems. Ability to operate in and navigate through ambiguity, drive clarity, and effectively manage change in a fast-paced environment. Demonstrate excellent communication and collaboration skills. Possess a proven background in maintaining strong cost control and quality standards. ServSafe Certification Preferred Requirements High school diploma or general education development (GED) equivalent 3+ years of proven success in restaurant or retail leadership Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays. Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation. Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds. Occasionally attend meetings or travel to support other locations. We strive to do great things for each other, our customers, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, whatever you're pursuing - a new challenge, a sense of belonging, or just a great place to work - Applegreen is for you! Interested Candidates please send your resume. Applegreen Come grow with us! Applegreen is an EEO Employer

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Energy Procurement Operations (EPO) team manages energy supply contracts post their execution, provides controllership for financial and operational performance, and ensures our supply portfolio is compliant with external regulations, contract obligations as well as internal policies. You will be a part of the team responsible for managing the energy portfolio of the world's largest cloud provider and corporate buyer of renewables. Our team is looking for a seasoned individual, with experience in the energy/utility sector, to invent new programs and mechanisms and scale them across the AWS energy supply portfolio. The right candidate has a track record for managing programs, including planning, launching and executing initiatives with excellence in operations. In addition, this role will build and lead the process for managing, consolidating, and reporting Amazon's Data Center Load data, ingestion of invoices, and own key inputs into assurance and financial controllership reports. The candidate will actively work with stakeholders across the org to improve how we report, analyze and onboard energy supply agreements (ESAs) into our portfolio, while looking for opportunities to simplify and improve established workflows. The right candidate can manage multiple projects simultaneously, has an analytical skill set, and experience managing contracts and building scalable programs. Function Specific Work Activities: • Shape and implement EPO programs (including onboarding, contract management, power settlements, financial oversight and energy compliance) to meet the org's goals and success metrics. • Plan and drive execution of initiatives to improve our energy operations. Continuously seek to invent and simplify in order to achieve further scale effect for Amazon's management of its energy portfolio. • Own data sets and inputs used for Power Assurance and Financial Controllership. • Establish mechanisms to create visibility into supply contracts pipeline in order to successfully manage the on-boarding process for new contracts. Track progress and drive for successful on-time completion. • Report and track key portfolio indicators (KPIs) and metrics for contract management and performance. • Work collaboratively with other Amazon teams to support the management of the energy programs. Key job responsibilities - Own and drive implementation of EPO programs across contract management, financial performance, and energy compliance, ensuring alignment with organizational goals and success metrics. - Manage and optimize Data Center Load data ingestion processes, invoice management, and critical inputs for Power Assurance and financial controllership reporting, maintaining accuracy and timeliness. - Develop and execute mechanisms for supply contracts pipeline, leading the end-to-end onboarding process for new energy supply agreements while driving successful completion. - Monitor and report key portfolio indicators (KPIs) and performance metrics, analyzing trends and providing actionable insights for portfolio optimization and its impact on business units. - Drive continuous improvement initiatives across energy supply contract management and operations, identifying opportunities to simplify workflows and implement scalable solutions for Amazon's growing energy portfolio. - Partner cross-functionally with AWS and Amazon teams to ensure seamless program management and stakeholder alignment. About the team Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Bachelor's Degree (BA/BS) required - 5+ years in managing cross-functional projects, initiatives and teams - 5+ years experience managing large datasets and building audit reports, metrics, reporting mechanisms, and projects PREFERRED QUALIFICATIONS- Master's Degree (MBA/MS) preferred - 5+ years working in utility/energy industry in asset/contract management, settlements, market operations or similar role - Prior experience leveraging technology to drive process improvements in manual processes - Experience planning, scheduling, and tracking project timelines and milestones - Experience developing or leading the development of automated tools - The ability to manage multiple simultaneous projects requiring frequent communication, organization, time management, and problem-solving skills - 5+ years working in utility/energy industry in asset/contract management, settlements, market operations or similar role Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $125,600/year in our lowest geographic market up to $207,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

AWS/CES is looking for an Operations Manager MUST HAVE CONSTRUCTION AND OR HVAC EXPERIENCE Direct Hire 💰 Salary Range: $125,000 - $175,000 (Based on Experience) Are you an experienced operations leader ready to take the next step in your career? We are seeking a dynamic Operations Manager to join a fast-paced and growing organization in Atlanta. This is a direct hire opportunity offering a competitive salary and a leadership role with high impact and visibility. Key Responsibilities: Lead, motivate, and manage staff to drive high performance and excellent service delivery Oversee day-to-day operational activities and ensure efficiency across departments Ensure organizational compliance with safety, licensing, insurance, and regulatory requirements Continuously improve processes to enhance operational efficiency and reduce costs Manage materials purchasing, inventory control, truck stock, and warehouse operations Develop and manage budgets, forecasts, and audit data Collaborate with senior leadership to achieve and exceed operational goals Serve as the main point of contact for major clients, ensuring satisfaction and timely issue resolution Build strategic alliances with key industry organizations and associations Conduct annual performance reviews for direct reports Allocate operational resources across construction, retrofit, and service divisions Monitor KPIs and ensure quality control across all operational areas Support HR with recruitment, training, and team development Ensure exceptional customer service and CRM compliance Maximize efficiency and revenue while maintaining a strong operational foundation Perform additional related duties as assigned Qualifications: Bachelor's degree in Business Administration, Operations Management, or a related field Proven operations leadership experience in construction, service, or a technical service industry Strong organizational, leadership, and communication skills Analytical problem-solver with a hands-on approach to management Ready to lead a strong team and help shape the future of a growing company? Send your resume to ************************************

Do you want to join an AWS team with a start-up feel and energized team members? Our group is a team of builders that Thinks Big to tackle exciting, impactful problems and drive operational excellence for AWS Sales. We drive the development of global policy, processes, and technology to support the rapidly-growing AWS Sales organization in sales planning activities. We strive to cultivate an engaged and active team culture through inclusive problem solving. We are looking for an experienced Sales Enablement Manager with proven experience designing and delivering content across a global audience of internal stakeholders. This role will be responsible for creating and disseminating high-quality content across internal audiences on topics related to sales planning strategy and operations. The Sales Planning and Policy (SP2) team delivers global policy, program management, training & enablement, and customer support services to activate the AWS GTM strategy through Sales Planning processes and tooling. In this role, you will work with stakeholders to understand our evolving products and programs, creating content for a wide variety of channels to keep our audiences informed and engaged. You will play a vital role in making sure that all layers of sales and sales operations teams understand how sales planning cycles intersect with their business, bringing to life topics like process mapping, data governance, and new tool launches. The ideal candidate has excellent communication skills, strong program management skills, and technical aptitude to translate how operational changes are relevant to different audiences in easy-to-understand, digestible language. Key job responsibilities: •Create and deliver effective content and communications, including web content, email, video, graphics, and live sessions •Distill technical information, complex business processes, and change impacts into crisp, user-friendly communications that drive awareness and adoption of programs and initiatives. •Meet deadlines, prioritize workloads, and maintain a strong attention to detail to meet organizational objectives •Partner with product and program teams •Partner deeply with cross-functional teams, including program and product management, support, external partners and subject matter experts to understand what's required support our users and to embed communications and training excellence into our overall operations •Provide project management, design and visual aid support to org-wide events, projects and initiatives •Ensure structure, organization, and attention to detail across all content for new launches is accurate, up-to-date, and complies with program conventions •Assist in driving end-to-end communications strategies across multiple channel levers to successfully reach and inform sales planners of key messages and launches •Track and report content effectiveness metrics to internal stakeholders, as well as continually monitor, analyze, and tune messaging to maximize impact •Assist in writing executive briefs, strategic documents, and other materials for internal audiences •Work independently in a fast-paced, rapidly-changing environment A day in the life In this role, you will be responsible for developing and managing content and communications initiatives for SP2. This includes writing messaging for presentations, managing communications outputs, and coordinating with program teams. About the team The Sales Planning and Policy (SP2) team delivers global policy, program management, training & enablement, and customer support services to activate the AWS GTM strategy through construction of the “annual plan” and in-year adjustments. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS- 5+ years as a content developer, communications lead, or content strategist - 3+ years of program or project management experience PREFERRED QUALIFICATIONS- Experience defining, refining and implementing sales processes, procedures and policies or equivalent - Experience in finance, business management and sales operations - Experience working within a high-growth, technology company Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,300/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

Tata Electronics Private Limited (TEPL) is a greenfield venture of the Tata Group. The Tata Group operates in more than 100 countries across six continents, with the mission 'To improve the quality of life of the communities we serve globally, through long term stakeholder value creation based on leadership with Trust. Tata Electronics is redefining the EMS (Electronics Manufacturing Services) landscape by delivering innovative consumer electronics products, services and solutions. If you're passionate about engineering excellence, product reliability, and driving business growth, join us to help shape the future of electronics manufacturing. The Business Operations Manager will drive critical business functions, including product cost analysis, program timeline alignment and commercial alignment with our clients. This role acts as a bridge between our business, financial, and operational teams-ensuring that all contractual and pricing initiatives support Tata Electronics' strategic objectives. The successful candidate will have a strong operational background, excellent negotiation skills, and proven experience in managing complex business operations within the consumer electronics manufacturing domain. If you are ready to shape the future of business operations at Tata Electronics and drive impactful change, please apply today. Responsibilities: Lead and manage business contract discussions with clients, ensuring favorable commercial terms and alignment with business strategies. Develop and execute program strategies to maximize revenue, maintain competitiveness, and support profitability. Partner with sales, product, and technical teams to ensure seamless alignment on commercial terms, service-level agreements, and long-term customer relationships. Evaluate potential projects, conduct cost-benefit analyses, and implement measures to optimize expenses and improve ROI. Streamline workflows and identify bottlenecks across business operations, implementing process improvements to enhance efficiency and reduce costs. Collaborate with manufacturing and engineering teams to analyze product cost structures, drive supplier negotiations, and implement initiatives that reduce production costs without compromising quality. Essential Attributes: Experience working with Tier 1 EMS providers and global manufacturing partners, preferably in India and Asia-based production environments. Proven ability to work collaboratively across disciplines in dynamic, fast-paced environments. Exceptional analytical and communication skills to balance financial and business priorities. Qualifications: 10+ years experience in business operations, contract management, or related roles within the consumer electronics or manufacturing sectors. Deep understanding of budgeting, financial forecasting, cost analysis, and financial reporting. Strong negotiation capabilities with experience in driving favorable contract terms and managing client relationships. Ability to analyze data, identify trends, and make data-driven decisions that enhance operational performance. Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively to stakeholders at all levels. Desired Experience: Technical degree or equivalent engineering experience 5+ years of leadership experience in business operations, supply chain operations, finance, or product cost management. Track record of delivering products from concept to mass production across diverse portfolios Familiarity with EMS industry and collaboration with global EMS or contract manufacturers. Familiarity with manufacturing processes and factory operations

Planned Companies - EVS Operations Manager Salary: $75,000-85,000 annually, annual bonus incentive, car allowance Hours: Monday - Friday 8am-5pm (with on call hours) A Planned Building Services Operations Manager ensures exceptional service is provided to all residents and their guests. This role is responsible for engineering a professional facilities team that maintains the building lobby and common areas while maintaining our Customer Service Standard while carrying out all workplace expectations and policies including financial management to ensure payroll budgetary goals are met. Primary Job Responsibilities: Ensures the building janitorial operations are operating effectively and in accordance with Property Management and/or Board of Directors' expectations. Maintain Client Satisfaction which will result in the retention of the Contract. Ensures each client and guest receives a Warm Welcome and Fond Farewell. Recruits, trains, motivates, supervises, and mentors team members - leads by example. Ensure that all team members are trained to react intelligently and quickly to all emergency situations. Use Company Approved Team Scheduler to ensure payroll budget compliance. Complete necessary Payroll Tasks by Company deadlines. Smooth operation of contractor arrivals/departures and realtor/home buyer visits. Covers shifts for team members to ensure proper staffing requirements are maintained. Attends company meetings/trainings and ensures all team members participate in company training sessions. Requirements: Experience in a field supervisory or management level position, previous janitorial or hotel-like atmosphere. Professional background in customer service and hospitality management. Must be hospitality driven and offer any necessary assistance to clients and guests. Must be able to coach and mentor team members. Must possess the ability to multi-task. Must possess ability to work in a team environment. Must be able to proactively learn about all events, happenings, restaurants, etc. in the local neighborhood. Basic knowledge of Microsoft Office (Word & Excel) and the Internet. Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken. Proven leadership ability to develop and motivate team members and effectively provide supervision as well as train members to deliver high level customer service. Effective interpersonal communication skills (written and oral) with ability to engage positively with clients. Diplomatically handle delicate and challenging client concerns. Must be well versed in budgetary and cost control responsibilities. Ability to lift 50 pounds. Customer service: 5 years (Preferred) Security experience: 3 years (preferred) Benefits Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision and other ancillary benefits. All employees (full-time and part-time) are eligible to participate in the company's 401K which has an employer match. “ Planned Companies is an equal opportunity employer. Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.” #Planned1

Job Title: Highway Operations Manager / Superintendent The Operations Manager is a senior-level role responsible for overseeing field operations on large-scale infrastructure or highway maintenance projects. Working closely with the Project Manager, this role ensures the timely, budget-conscious, and high-quality completion of work. Responsibilities include managing field personnel and subcontractors, coordinating with client representatives, and upholding safety and performance standards. Key Responsibilities Major Functions: Manage all aspects of field operations, including supervision of crew leaders and field staff. Develop work plans and budgets, resolve conflicts, evaluate staff performance, and coordinate subcontractor activities. Ensure projects are completed on schedule, within budget, and to the highest quality standards. Plan maintenance tasks, including required materials, equipment, crew size, and traffic control needs. Schedule work efficiently based on workforce availability and site logistics. Track productivity across project activities, benchmarking against internal and industry standards. Conduct daily communication with supervisors to confirm compliance with specifications and safety practices. Train and guide crews on correct maintenance methods and industry standards. Oversee annual performance reviews and support staff development. Coordinate equipment and material needs, including cost-effective procurement and rentals. Maintain a safe and secure work environment by adhering to all safety procedures. Safely operate assigned company vehicles, including SUVs and pickup trucks (up to ¾-ton). Minor Functions: Facilitate training and development programs for supervisors and field staff. Maintain assigned vehicles and perform basic upkeep checks. Participate in mandatory training sessions. Exhibit reliability and proactive work ethic. Demonstrate initiative by seeking out tasks and completing work independently. Maintain open communication with the Project Manager and team members. Physical Requirements & Work Conditions Ability to lift 50 lbs repeatedly. Capable of climbing structures as needed. Must be comfortable working in active traffic zones and varying weather conditions. Able to stand for extended periods and operate field equipment. Must wear required personal protective equipment at all times. Qualifications Associate's degree or 5-10 years of advanced highway or infrastructure maintenance experience. Experience as a Supervisor, Superintendent, or Project Manager in field operations. In-depth knowledge of highway maintenance or related construction/transportation fields. Familiarity with project specifications, safety protocols, and field operations standards. Excellent organizational, communication, presentation, and negotiation skills. Ability to resolve conflicts, lead teams, and manage personnel effectively. Commitment to high-level customer service and continuous employee development. Strong leadership and independent management skills. Clean driving and criminal records, and ability to pass drug testing as required. Ability to operate smartphones and job-related applications. Flexibility to adapt to changing schedules and work conditions. Performance Indicators (KPIs) Safety & Risk Management: Worker compliance with safety standards; effective handling of workplace incidents. Contract Compliance: Asset conditions and proactive management of penalties. Operational Excellence: Effective backlog management and resource optimization. Staff Development: Completion of performance reviews and staff training. Documentation: Timely and accurate submission of work reports and required forms. Work Requirements This position may involve varying work schedules, including nights, weekends, and emergency response. Availability for on-call assignments and flexibility based on client and operational needs is essential.

We are Cognizant Artificial Intelligence Digital technologies, including analytics and AI, give companies a once-in-a-generation opportunity to perform orders of magnitude better than ever before. But clients need new business models built from analyzing customers and business operations at every angle to really understand them. With the power to apply artificial intelligence and data science to business decisions via enterprise data management solutions, we help leading companies prototype, refine, validate, and scale the most desirable products and delivery models to enterprise scale within weeks. This is a hybrid position open to any qualified applicant in the United States Job Title: Azure Support Manager (Hybrid) Key Responsibilities: Supervising and managing support, IT services desk, and VIP support functions to ensure efficient service Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between team members for post-incident reviews Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery. Developing a deep understanding of projects to gain insights into the scope of service delivery Taking accountability for service delivery performance, meeting customer expectations, and driving future demand Analyzing third-party as well as internal processes, and crafting strategies for service delivery optimization Service Management Qualifications: Should have experience in handling support projects in Azure, Snowflake for 2 + years The ideal candidate will have extensive expertise in various Azure Modernization Azure Generative AI and will be responsible for crafting implementing advanced AI solutions and play account lead role. Salary and Other Compensation: Applications will be accepted until June 23, 2025. The annual salary for this position is between $100,000 - $150,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Our client is currently seeking a Controls Manager for their facility near Allentown, PA. Key Responsibilities: Evaluate project feasibility and prioritize automation and control initiatives. Provide leadership, training, and performance evaluations for a team of engineers and technicians. Oversee capital project execution, including financial justification, planning, design, programming, testing, and system commissioning. Develop and enforce machine safety control standards in compliance with industry regulations. Ensure adherence to safe work practices across the team. Offer expert guidance in electrical control development, maintenance, and troubleshooting for all manufacturing processes. Lead data-driven troubleshooting efforts to optimize key processes and decision-making. Manage industrial communication protocols and maintain physical industrial networks. Provide technical insights on capital projects and process development. Apply advanced expertise to machine qualification processes at supplier sites and in-house. Maintain accurate documentation of machine software and version updates to prevent production disruptions. Qualifications: Bachelor's degree in Electrical or Electronic Engineering. 10+ years of experience in manufacturing support with expertise in Electrical, Electronic, and Industrial Controls, including PLC debugging and various control software. At least 7 years of direct management experience leading technical staff. Strong proficiency in Rockwell software (Studio5000, RSLogix500, FactoryTalk). Expertise in Rockwell Kinetix motion control systems. Experience specifying and integrating industrial and collaborative robotics. Familiarity with data collection tools such as Wonderware AchestrA and InSQL. Comprehensive knowledge of NEC and NFPA codes. Solid understanding of electrical safety and industrial power distribution. Experience with control networks including DeviceNet, ControlNet, Remote IO, Data Highway Plus, and Ethernet. Ability to communicate technical concepts clearly, both verbally and in writing. Working knowledge of AutoCAD electrical schematic design. Strong multitasking skills, ability to manage multiple projects, draft RFAs, and oversee contractors. Availability to provide support during off-hours for troubleshooting manufacturing equipment.

US-TX-Irving Type: Full-Time # of Openings: 1 TX - Irving About the Role Are you a natural-born leader with an affinity for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialist within a dynamic environment sound like your sweet spot? Canon USA, a pioneer in technology, solutions, and services, wants to hear from you. We're actively seeking a Field Service Manager to empower our talented group of technical Digital Service Specialists who proudly service and support Canon's hardware and software technology-based solutions to keep our innovative customers moving forward. Your Impact We're looking for a true go-getter to oversee: A team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software. Selecting, hiring, training, and developing current and new technical representatives. Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction. The warehousing process as it relates to merchandise and inventory. The development and education of the team as it relates to new technology in an evolving industry. About You: The Skills & Expertise You Bring Do you meet these requirements? Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees. Service management experience in the technology industry. Hands-on field technical experience with a vast knowledge digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred. Strong communication skills including the desire to develop and lead a team. Possess excellent time management skills. We are providing the anticipated base salary range for this role: $61,800 - $92,520 annually. This role is eligible for a transportation allowance. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ****************************************** Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon. #CUSA Posting Tags #LI-DNP #PM19 PIf18732d24254-26***********6

Operational Technology Manager (Hybrid- Salisbury, MD) (Direct Hire) Optomi, in partnership with a leading agriculture and food processing organization, is seeking an experienced Operational Technology (OT) Leader to join their team! This is an exciting opportunity to build a brand-new OT function from the ground up. The selected candidate will kick off a major OT modernization initiative, starting with a key production facility. The role involves upgrading infrastructure, enhancing automation, and enabling data-driven operations. This position requires a strong technical leader who is confident working across operations, IT, and external vendors to drive transformation and long-term success. What the right candidate will enjoy! Direct Hire Opportunity A ground-floor opportunity to shape and grow an entirely new OT team Leading impactful modernization projects with executive visibility Collaborating closely with cross-functional teams in a high-growth environment Career advancement opportunities as the team scales A dynamic and fast-paced setting with meaningful ownership from day one Experience of the right candidate: 15+ years in IT/OT roles, with 10+ years specifically in operational technology Proven experience in manufacturing or process-driven environments Led OT modernization efforts from planning through execution Strong knowledge of SCADA systems (Rockwell FactoryTalk and/or Ignition preferred) Understanding of infrastructure and cybersecurity (e.g., network segmentation, firewalls, risk assessment) Experience leveraging Operations Data to increase automation Industry experience in agriculture or process manufacturing is helpful but not required Responsibilities of the right candidate: Develop and execute strategies to integrate and optimize IT/OT systems Assess current infrastructure and lead end-to-end OT modernization projects Collaborate with internal stakeholders and external vendors to implement technical solutions Ensure system security, resilience, and alignment with business objectives Contribute to planning and execution for subsequent project phases Serve as the primary technical lead and advisor for all OT initiatives

Waffle House offers fantastic opportunities for growth and career advancement within the company! Our emphasis on promoting from within, coupled with the potential for leadership roles, creates a strong foundation for long-term success. Here's a breakdown of what makes this opportunity stand out: Compensation and Benefits: Waffle House offers competitive pay and a solid benefits package, including health insurance, 30 days of vacation, and a $6,000 annual education bonus. Restaurant Managers range from $63,000 to $80,000. District Managers range from $83,000 to $113,000. Division Managers incomes range from $109,000 to $138,000. Training and Development: The company offers excellent paid training that helps you learn through real-world experience. Overseeing your own restaurant allows you to develop skills in managing people, operations, and customer relationships. Career Advancement: There's a clear pathway for advancement, from Restaurant Manager to District Manager, and then Division Manager, with competitive salary increases and stock options at every stage. The average time for promotion is relatively short (12-18 months for District Manager, 18-36 months for Division Manager), making it an exciting prospect for those looking for fast growth. Work Environment: The company promotes a fun and people-centered work environment, which can be highly rewarding for those who enjoy working with teams and customers. Work a 6 days on and 2 days off guaranteed schedule primarily on day shift. Company Stability: As a privately owned, employee-focused, and growing company, Waffle House offers stability and a positive, people-centered culture. Plus, the plan to add another 800 restaurants in the next decade shows strong growth potential. Stock Options: The opportunity to invest in Waffle House stock is a unique perk, with options awarded annually and increasing in value with each promotion. Stock options granted at hire and with each promotion. Receive a $17,500 stock option on your hire date. $70,500 stock option upon District Manager promotion. $87,000 stock option upon Division Manager promotion. We offer a great opportunity for individuals looking to build a long-term career in the restaurant industry with the possibility of growing within a stable, successful company. If this opportunity aligns with your career goals and aspirations, please respond with your resume for consideration.

Waffle House offers fantastic opportunities for growth and career advancement within the company! Our emphasis on promoting from within, coupled with the potential for leadership roles, creates a strong foundation for long-term success. Here's a breakdown of what makes this opportunity stand out: Compensation and Benefits: Waffle House offers competitive pay and a solid benefits package, including health insurance, 30 days of vacation, and a $6,000 annual education bonus. Restaurant Managers range from $63,000 to $80,000. District Managers range from $83,000 to $113,000. Division Managers incomes range from $109,000 to $138,000. Training and Development: The company offers excellent paid training that helps you learn through real-world experience. Overseeing your own restaurant allows you to develop skills in managing people, operations, and customer relationships. Career Advancement: There's a clear pathway for advancement, from Restaurant Manager to District Manager, and then Division Manager, with competitive salary increases and stock options at every stage. The average time for promotion is relatively short (12-18 months for District Manager, 18-36 months for Division Manager), making it an exciting prospect for those looking for fast growth. Work Environment: The company promotes a fun and people-centered work environment, which can be highly rewarding for those who enjoy working with teams and customers. Work a 6 days on and 2 days off guaranteed schedule primarily on day shift. Company Stability: As a privately owned, employee-focused, and growing company, Waffle House offers stability and a positive, people-centered culture. Plus, the plan to add another 800 restaurants in the next decade shows strong growth potential. Stock Options: The opportunity to invest in Waffle House stock is a unique perk, with options awarded annually and increasing in value with each promotion. Stock options granted at hire and with each promotion. Receive a $17,500 stock option on your hire date. $70,500 stock option upon District Manager promotion. $87,000 stock option upon Division Manager promotion. We offer a great opportunity for individuals looking to build a long-term career in the restaurant industry with the possibility of growing within a stable, successful company. If this opportunity aligns with your career goals and aspirations, please respond with your resume for consideration.

Waffle House offers fantastic opportunities for growth and career advancement within the company! Our emphasis on promoting from within, coupled with the potential for leadership roles, creates a strong foundation for long-term success. Here's a breakdown of what makes this opportunity stand out: Compensation and Benefits: Waffle House offers competitive pay and a solid benefits package, including health insurance, 30 days of vacation, and a $6,000 annual education bonus. Restaurant Managers range from $63,000 to $80,000. District Managers range from $83,000 to $113,000. Division Managers incomes range from $109,000 to $138,000. Training and Development: The company offers excellent paid training that helps you learn through real-world experience. Overseeing your own restaurant allows you to develop skills in managing people, operations, and customer relationships. Career Advancement: There's a clear pathway for advancement, from Restaurant Manager to District Manager, and then Division Manager, with competitive salary increases and stock options at every stage. The average time for promotion is relatively short (12-18 months for District Manager, 18-36 months for Division Manager), making it an exciting prospect for those looking for fast growth. Work Environment: The company promotes a fun and people-centered work environment, which can be highly rewarding for those who enjoy working with teams and customers. Work a 6 days on and 2 days off guaranteed schedule primarily on day shift. Company Stability: As a privately owned, employee-focused, and growing company, Waffle House offers stability and a positive, people-centered culture. Plus, the plan to add another 800 restaurants in the next decade shows strong growth potential. Stock Options: The opportunity to invest in Waffle House stock is a unique perk, with options awarded annually and increasing in value with each promotion. Stock options granted at hire and with each promotion. Receive a $17,500 stock option on your hire date. $70,500 stock option upon District Manager promotion. $87,000 stock option upon Division Manager promotion. We offer a great opportunity for individuals looking to build a long-term career in the restaurant industry with the possibility of growing within a stable, successful company. If this opportunity aligns with your career goals and aspirations, please visit the link below to apply for consideration. ***************** to get your new career started!

Job Title: Director of Operations Job Summary: The Director of Operations will oversee and manage the quote, order, renewal, invoice, accounts payable (AP), and other related processes at MicroAge. This role is crucial in ensuring the efficiency and accuracy of financial transactions related to orders, invoices, client entitlements, and payments. The Director will work closely with various teams and departments to streamline processes and improve overall business operations. Responsibilities Lead a team of Operations specialists that focus on quote building, sales order management, returns, new client setup, purchasing, shipping management and invoicing. Build capabilities, tools, and develop skills within the operations team, driving high levels of individual accountability and engagement Document clear and complete operating procedures for operations functions Create and track metrics / SLAs to determine overall success of operation activities. Train Account Executives and other department team members on operational changes made to enhance productivity. Set and deliver on quarterly KPIs and targets managed through day-to-day guidance and direction Identify operational issues and communicate potential resolutions Regularly search for, identify, and implement operational systems and process improvements Timely communication of status, progress, and problems to senior management Develop and maintain competency in all systems, including, but not limited to, order entry, ERP, PSA and all related systems. Collaborate with the IT department to develop tools that enhance the experience of our associates and clients. Maintain professional and personable relationships with clients and supplies. Proactively identify problems before they arise, and provide timely internal and client communication Other duties and miscellaneous projects assigned Qualifications and Experience Required Experience in Director level role overseeing an operations team Strong experience of sales, financial, and business operations processes Experience in the technology industry Superior analytical and problem-solving skills Hands-on experience in an ERP Ability to communicate thoroughly and effectively with diligence and persistence Self-motivated, detail-oriented, and driven to execute Strong organizational skills, attention to detail, able to establish and delegate priorities Ability to multi-task and meet deadlines Proven ability to work independently and to collaborate with different levels of associates and departments Bachelor's degree in Business Administration, Finance, or related field Qualifications and Experience Preferred Six Sigma or equivalent certification with practical process improvement experience 3+ years of experience in a Director level role in business operations Project Management Professional (PMP) certification Background in accounting concepts Proficiency with Microsoft Power Platform (Power Apps, Power Automate, Dataverse) Experience working for an IT distributor or Value Added Reseller (VAR)

The Operations Planning Manager is responsible for planning and execution to deliver service, cost, and inventory objectives. The position leads the supply planning area for the SIOP process delivering optimal production and inventory plans and leads execution in the production scheduling and warehouse operations areas. The Operations Planning Manager provides critical leadership delivering supply chain excellence and teamwork throughout the production planning, production scheduling and warehouse operations functions. People leadership includes fostering functional, team and individual growth. ESSENTIAL DUTIES AND RESPONSIBILITIES: Develop the SIOP production and inventory plans to support supply chain excellence. Identify and mitigate service, cost, and inventory risk in the SIOP and executional time horizons. Facilitate SIOP and supply chain executional meetings. Provide continuous improvement and strategic leadership for production planning, production scheduling, stockroom, and shipping/receiving teams. Foster collaboration across functional areas (Procurement, Supplier Quality, Production, Sales, Engineering) to increase performance within the SIOP process and order-to-delivery execution. Provide leadership in new system implementation including ERP, production scheduling and warehouse management tools. Develop direct and indirect reporting teams fostering functional excellence and individual growth. Report immediately all suspicious and hazardous conditions to a supervisor. Understand and observe all safety guidelines and assure quality and safety by complying with all appropriate CB policies and procedures. Assist in maintaining clean, orderly and hazard-free work areas. Able to work with minimal supervision, be a self-starter and be detail oriented. Other duties as assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to demonstrate the following competencies: Communication and facilitation skills Analytical skills Project management skills Developing direct reports Managing and measuring work Hiring and staffing Decision quality Action oriented Organizational agility Creativity Self-Directed / Self Starter / Ability to deal with ambiguity Functional/Technical Skills - Statistical safety stocks, scheduling methods, warehouse operations, lean/process improvement Strong command, both oral and written, of the English language EDUCATION AND/OR EXPERIENCE: Requires Bachelor's Degree (BS/BA); Prefer a technical degree such as engineering, mathematics or computer science. Prefer master's degree. Demonstrated experience using supply chain systems such as ERP, supply planning, demand planning, and warehouse management. Demonstrated experience leading business process and business improvement. Prefer 10 years of experience in planning, procurement, forecasting, industrial engineering or other operational experience. Prefer Lean / Six Sigma certification. Prefer APICS certification. Prefer systems implementation experience (ERP, production scheduling, warehouse management). SUPERVISORY RESPONSIBILITIES: Supervise production planning, production scheduling and warehouse operations teams. Execute supervisory responsibilities in accordance with Click Bond policies and applicable laws. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily sedentary, although there may be some walking, standing, bending, and carrying of items, such as paper or books, weighing less than 10 pounds. Limited travel may be required. WORK ENVIRONMENT: Work performed in a standard office, manufacturing, and warehouse environments. Work requires the observance of fire regulations and safe work practices. PERSONAL PROTECTIVE EQUIPMENT: Manufacturing areas require protective eyewear or ear plugs. Protective masks may be required in all areas. CLICK BOND WAY - KEY ATTRIBUTES: Communicates respectfully to all team members, vendors, and visitors. Models a positive attitude. Actively listens to others and supports the team environment. Asks questions and learns from mistakes. Executes tasks with minimal errors in a timely and efficient manner. Attendance is consistent and meets or exceeds company standards. Click Bond is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other protected classification. Click Bond complies with federal and state disability laws. Click Bond will provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Nancy Rodriguez, Director, People Operations at ************ ext. 1245 or email: *****************************

Tata Electronics Private Limited (TEPL) is a greenfield venture of the Tata Group. The Tata Group operates in more than 100 countries across six continents, with the mission 'To improve the quality of life of the communities we serve globally, through long term stakeholder value creation based on leadership with Trust. Tata Electronics is redefining the EMS (Electronics Manufacturing Services) landscape by delivering innovative consumer electronics products, services and solutions. If you're passionate about engineering excellence, product reliability, and driving business growth, join us to help shape the future of electronics manufacturing. We are seeking a highly motivated and experienced Operations Program Manager (OPM) to join our US team. The OPM will play a pivotal role in managing consumer electronics product programs, working directly with clients, contract manufacturers, and cross-functional teams to ensure seamless operations. This individual will drive program execution, operational improvements, and supply chain efficiencies to support business growth. This is an exciting opportunity for a results-driven professional to lead complex programs, optimize manufacturing operations, and build strong client relationships. Responsibilities: • Lead end-to-end operations programs from product development to mass production. • Develop and implement project plans, timelines, budgets, and resource allocations. • Oversee new product introduction (NPI), sustaining programs, and factory readiness. • Drive quality, efficiency, and cost optimization initiatives. • Act as the primary interface with clients, ensuring seamless communication and execution. • Build and maintain strong relationships with OEMs, contract manufacturers, and suppliers. • Identify and escalate risks, constraints, and operational bottlenecks, aligning with leadership for resolution. • Optimize production and supply chain processes to enhance efficiency and cost-effectiveness. • Collaborate with procurement, engineering, and logistics teams to ensure supply chain readiness. • Lead efforts to mitigate risks related to material shortages, capacity constraints, and geopolitical factors. • Track and analyze key performance indicators (KPIs) and cost metrics to drive process improvements. • Utilize data-driven analytics and automation tools to enhance operational forecasting and efficiency. • Develop and present insightful reports and recommendations for executive leadership. Essential Attributes: • Strong program management skills with the ability to lead complex, cross-functional initiatives. • Excellent problem-solving, analytical, and decision-making abilities. • Proactive mindset with a strong sense of urgency and attention to detail. • Ability to manage multiple projects, priorities, and stakeholders in a fast-paced environment. • Exceptional communication, negotiation, and leadership skills. Qualifications: • Bachelor's degree in Engineering, Supply Chain, Business, or a related field. (MBA is a plus). • Project Management Certification (PMP, Six Sigma, or equivalent) is preferred. • Strong knowledge of manufacturing processes, supply chain management, and product lifecycle management. Desired Experience Level: • 5+ years of experience in operations, supply chain, product development, or manufacturing in the consumer electronics industry. • Experience working with OEMs, contract manufacturers, and global supply chain teams. • Prior experience managing new product launches, factory operations, and supply chain optimizations. • Willingness to travel (20-25%) for factory and supplier engagement.

Join Our Team At Onward Robotics, we are a bold, gritty, and purposeful team with an ambitious mission to revolutionize fulfillment. Our team is driven by a client-first mentality: we aim to solve hard problems and fuel our clients' growth with innovation. We are seeking talented individuals who will have a huge impact on both our business and our team. Join us on our mission as we move fast, think big, and have fun! About Us Onward Robotics delivers innovative automation technology that coordinates humans and robots as a cohesive system to revolutionize fulfillment. Our Meet Me solution combines proprietary software with person-to-goods mobile robots to increase efficiency in warehousing, distribution, and e-commerce operations. Onward Robotics provides the boost in productivity, flexibility, and speed that companies need to remain competitive and grow. Learn more at onwardrobotics.com. Job Summary The Head of ROC will establish, lead, and scale our Robot Operations Center, creating systems and processes to monitor, support, and optimize the operation and performance of our system in the field. This role requires a combination of technical expertise and awareness of customer operations. The ROC Leader will help Onward develop a support platform that maximizes robot uptime, reduces issue resolution time, and improves customer satisfaction. Duties and Responsibilities: Build and lead a high-performing support team responsible for monitoring robot performance and resolving issues that provides 24/7 operational coverage during critical deployment phases. Develop comprehensive monitoring and data collection systems, alert protocols, and escalation procedures. Create and implement standard operating procedures for robot diagnostics, troubleshooting, and remote assistance. Collaborate with product and engineering teams to prioritize technical improvements based on field performance data. Contribute to the definition of preventative maintenance programs that maximize robot performance and reliability. Establish KPIs along with the associated data collection and reporting systems to measure system performance and ROC effectiveness. Work closely with customer success teams to ensure coordinated customer communications about technical issues. Core Competencies: Grit: Persistence and determination to solve complex problems under pressure Customer Focus: Unwavering commitment to customer satisfaction and success Boldness: Willingness to make difficult decisions and lead through uncertainty Purposeful: Strong sense of accountability for action over process Typical Day: As the ROC Manager, each day brings a balance of strategic leadership and hands-on problem-solving. You start your morning by reviewing system performance dashboards and overnight incident logs, prioritizing any critical issues for immediate action. After syncing with your ROC team leads to ensure smooth shift transitions and coverage, you lead a daily stand-up to align on active incidents, ongoing investigations, and priority tickets. Mid-morning might involve working with engineering and product teams to analyze recurring robot behaviors, propose software or hardware improvements, and fine-tune alert protocols. You'll review system health metrics and identify opportunities to enhance uptime and customer value. In the afternoon, you could be updating or drafting standard operating procedures, refining escalation workflows, or coaching team members through complex troubleshooting scenarios. You also meet regularly with customer success leaders to coordinate on messaging and support strategies for shared accounts. Throughout the day, you're continuously monitoring performance KPIs, ensuring robust documentation, and evaluating your team's effectiveness in meeting service goals. Whether you're improving operational processes, scaling systems for new deployments, or jumping in to help with a tough technical challenge, you're at the heart of delivering a seamless robot experience to our customers. Required Skills: Experience in an early-phase fast-paced startup environment is a must Strong technical background with the ability to understand robotic systems, diagnose issues, and collaborate with engineering on solutions Experience with data collection, data mining and monitoring tools, ticketing systems, and technical documentation Excellent communication skills with the ability to translate technical concepts for various audiences Minimum Experience Requirements: 5+ years of experience building and leading technical support or operations teams, preferably in robotics, hardware, or complex technical products Minimum Education Requirements: Bachelor's degree in Engineering, Computer Science, or related field (or equivalent experience